Logistics and Customer Service Coordinator- Onsite!
Customer Service Supervisor job 50 miles from Port Orange
Adecco Permanent Recruitment is seeking a Logistics and Customer Service Coordinator in Orlando, Florida. Qualified candidates for this role will have a 3-5 year track record of Logistics and Customer Service experience.
Our client is offering a competitive starting salary, in addition to full benefits (health, dental, vision, and 401k with company match), in addition to 15 PTO days to start. Please see additional duties and responsibilities below:
Key Responsibilities: Customer Support and Service:
Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
Collaborate with the sales and operations teams to resolve customer issues efficiently.
Support the order process by addressing customer requests via phone, email, or online platforms.
Document customer feedback and escalate recurring issues to the appropriate departments.
Office Supply and Vendor Coordination:
Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
Develop and maintain relationships with vendors for supply replenishment.
Monitor office supply budget and maintain expense records.
Order Management and Data Entry:
Accurately enter and process customer orders in the system.
Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
Shipping and Logistics:
Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
Track shipments to ensure on-time delivery and resolve any logistical issues.
Document Management and Archiving:
Scan, archive, and organize company records following established protocols.
Maintain both physical and digital filing systems for easy access.
Customer Onboarding Support:
Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
Provide introductory support to familiarize new customers with company processes and systems.
General Administrative Support:
Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
Act as a point of contact for both internal and external stakeholders for day-to-day matters.
Growth Opportunities in Customer Service:
Proactively identify ways to improve the customer experience and internal processes.
Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
Qualifications:High school diploma or equivalent; additional education or certifications in customer service or administration are a plus.
Strong interpersonal and communication skills with a customer-first mindset.
Experience with customer service, CRM, or data entry software is preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with Microsoft Office Suite and willingness to learn new systems.
Equal Opportunity Employer/Veterans/Disabled
Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** T
Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
Customer Service Representative
Customer Service Supervisor job 50 miles from Port Orange
Entry-Level Customer Service Representative | Orlando, FL | In-Office
One of our valued clients, a well-established industrial equipment supplier in Atlanta, is looking for a full-time, in-office Customer Service Representative!
Salary: $40K Range + Bonuses | Benefits + 401K + Profit Sharing!
Immediate Interviews Available - Hiring ASAP!
Are you ready to launch your career with a company that offers growth opportunities? We're seeking enthusiastic, positive individuals eager to develop within the company. Advancement to Customer Service Level 2 is available within 12-24 months!
Key Requirements:
1-5 years of experience in call center, customer service, or retail/service industry roles.
A passion for delivering exceptional customer service and the ability to learn quickly.
Key Responsibilities:
Complete onboarding training to build a strong foundation.
Learn Salesforce ERP and master its functionalities.
Understand quoting & order processes.
Become familiar with product catalog & part numbers.
Process quotes & orders efficiently.
If this sounds like the perfect opportunity for you, we want to hear from you!
Qualified candidates, please send resumes to **********************.
Customer Service Representative
Customer Service Supervisor job 42 miles from Port Orange
Customer Service Representative Entry Level (Commute Required)
We are committed to upholding the highest standards of excellence in every aspect of our business. From delivering exceptional client services to fostering a culture of continuous growth through team building and training, we dedicate ourselves to making a lasting and meaningful impact. We don't just aim to meet expectations-we aim to exceed them at every turn.
Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills.
Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar.
Customer Service Responsibilities list:
Manage large amounts of in person customers
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Credentials
Some customer support experience is recommended
Over-achieving mentality
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
This is an immediate hire role. Thank you for your time!
Client Services Representative
Customer Service Supervisor job 50 miles from Port Orange
Client Services Representative - Face-to-Face Sales | Weekly Pay + Bonuses | Immediate Start
Company: Wcoacademy
Compensation: Weekly Pay + Uncapped Performance Bonuses
At WCO Academy, we specialize in face-to-face marketing, customer engagement, and sales solutions for a wide range of clients and brands. We are a dynamic, growth-driven company focused on delivering excellent customer experiences while supporting community-based initiatives. Our culture is energetic, supportive, and ideal for ambitious individuals starting their careers in customer service and sales.
About the Role:
We're looking for a confident and customer-focused individual to join our Client Service Team in Orlando. This is a face-to-face, customer-facing role that blends sales, product showcasing, and community engagement.
As a Client Service Representative, you'll be:
Interacting with customers in person to promote and explain our client's products and services
Providing outstanding customer service and building strong relationships
Supporting brand awareness through event-based marketing and promotions
Contributing to sales growth and hitting team performance targets
Representing clients at community-focused events, pop-ups, and promotional campaigns
What We're Looking For:
Confident communicators who enjoy speaking to people
A positive attitude and team-oriented mindset
Interest in sales, marketing, and customer engagement
Comfortable working in a fast-paced, face-to-face role
Individuals eager to grow professionally and step into leadership opportunities
A great match for young professionals and those starting their careers
No prior sales experience? No problem. Full
product and sales training
provided!
What You'll Get:
Weekly Pay with uncapped bonuses based on performance
Structured training in sales, customer service, and public speaking
Career growth opportunities into leadership and team management
A fun, supportive work environment with a strong team culture
The chance to be part of a company that values community involvement
Ready to Launch Your Career?
If you're passionate about people, love being out in the field, and are excited to grow in a sales and service-focused role, we want to hear from you. This is the perfect opportunity for energetic, entry-level candidates ready to kick-start their careers with a growing company.
Apply now through LinkedIn Easy Apply to become part of Wcoacademy's Orlando team!
Licensed Insurance Customer Service
Customer Service Supervisor job 12 miles from Port Orange
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Hourly Pay plus Bonus
Paid Time Off (vacation and personal/sick days)
401(k) Retirement Plan
Health Allowance negotiable
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
FL 4-40 or 2-20 (both accepted)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Restaurant/Customer Service Manager Opportunity
Customer Service Supervisor job 50 miles from Port Orange
Job Description
Operations Manager NO HEALTHCARE EXPEREIENCE NEEDED
Serenity is a leader in the field of healthcare technology. We are steering away from traditional healthcare practices and need unique leaders to help with our continued growth. Healthcare experience isn’t needed, we are open to anyone who has a background in a customer-centric industry, like high-end retail, hospitality, etc.
Do you have a high level of professionalism with a hands-on approach to leadership? Do you possess the ability to build a versatile team while prioritizing all aspects of delivering a world-class patient care experience? If so, apply today!
WHAT WE NEED
3 - 5 years of hands-on experience leading/managing teams of employees
Accountable leader willing to stand up and take ownership of the team, the office, and patient outcomes.
Strong Customer Service and Customer Interaction focused.
Ability to educate, talk about, and help our customers understand what we offer them.
Sales experience is a huge plus!
Positive attitude. Assume positive intent in others and optimize each situation.
Bring your out-of-the-box problem-solving skills.
WHAT YOU’LL GET
Base salary of $70,000+ DOE
Amazing benefits = 90% paid insurance for the entire family!
Stability in a forward-thinking healthcare organization
Huge growth/promotion potential within a rapidly expanding multistate organization
The opportunity to work with a company focused on our mission- Helping people 'take back their lives'
WHO WE ARE
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
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Customer Service Manager - Maitland, FL
Customer Service Supervisor job 50 miles from Port Orange
Job Description
American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.
We're seeking an experienced Call Center Manager to lead, motivate, and oversee our customer service team at our Orlando-area Call Center. This individual will be responsible for managing daily operations for both remote and onsite inbound and outbound agents, ensuring ARS continues to deliver exceptional customer satisfaction.
Schedule: Full-time - 2nd Shift | Thursday-Monday (Weekends and Evenings REQUIRED)
Salary: $80-$95k Annually
Check out what we offer:
Access to insurance available at 31 days of employment
Low-cost Medical Insurance options, starting at $5 per week
Dental and Vision Insurance options
Health Savings Account or Flexible Spending Account
401(k) with company match
HSA and Flexible Spending Account
Paid Time Off & Holiday Pay
Company paid life insurance
Learn more by visiting *********************
Responsibilities
(including
but not limited to):
Manage and develop the Customer Service Department, including hiring, training, scheduling, performance evaluations, disciplinary actions, and directing daily
Identify and implement continuous improvement initiatives to enhance customer service systems and
Maintain a high call capture rate for demand service
Conduct call evaluations and provide coaching and feedback for
Research complex customer issues and collaborate with staff to resolve discrepancies.
Oversee outbound telemarketing programs to maximize opportunities within the existing customer
Assist in achieving sales goals by supporting the generation of leads for products, equipment, and
Forecast future call volumes and analyze historical trends to optimize staffing and
Partner with dispatch to ensure alignment between service appointments and customer
Compile data and generate productivity and performance
Answer overflow calls and route
Perform other duties as
Qualifications
Bachelor's degree or equivalent combination of education and relevant
Minimum 5–7 years of customer service experience, with at least 2+ years in a supervisory or call center management role.
Industry and inside sales experience
Experience managing customer interactions across multiple communication channels, including online
Strong proficiency with Microsoft Office, especially Excel; ability to create and interpret
Excellent leadership, organizational, and interpersonal
Effective communicator with strong coaching and conflict resolution
Tech-savvy with knowledge of phone systems and relevant software
Familiarity with performance evaluation tools and
Bilingual skills are a plus.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts depend on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here:
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Customer Service Manager
Customer Service Supervisor job 35 miles from Port Orange
Benefits:
401(k)
Bonus based on performance
Dental insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Hand & Stone Massage and Facial Spa is a successful franchisor with over 550 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Palm Coast, FL is family-owned, and our reputation is built on our culture experienced team, and established client base. Hand and Stone Massage and Facial Spa in Palm Coast is currently seeking an engaging Customer Service Manager to lead our spa team to drive growth of our spa's recurring membership model. This is an entry level management position with opportunity for advancement, as we will be opening more spas, and continuing to grow. As a Sales Leader, you'll be the driving force behind our sales associates; coaching, motivating, leading, and hitting those sales targets. Get ready to connect with potential customers, understand their needs, build relationships and seal the deal. We need leaders with engaging personalities and communication skills who put our customers at ease and have a gift for closing sales.
The ideal Spa Manager has 2- 3 years' experience in leading a sales or commission-based sales team. Membership sales model is a plus They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.
Key Responsibilities of the Customer Service Manager:
Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results. Minimum membership conversion standard for this role is 20%
Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more
Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
Analyze customer satisfaction scores and identify areas of opportunity.
Create a competitive, collaborative culture of education, motivation, and performance. Understand how to coach your team across the finish line and celebrate those achievements together!
Cover any needed shifts at the front desk to maximize performance and promote excellent customer service.
Experience Needed for this Role:
Managing and driving a recurring membership revenue stream- bring your specific strategies and ideas!
Embraces Commission sales
Knowledge of how to effectively motivate people based on their personality.
Strong oral communication skills to set sales expectations, coach to performance and deliver results
Flexible, respectful, patient, friendly yet driven to exceed goals.
Benefits Include:
$35 -$40K, plus bonuses based on front desk performance and key metrics
One week PTO, after 1 year
Dental
Life Insurance
401K
Employee discounts on products and free monthly service
MGR423 Compensation: $35,000.00 - $40,000.00 per year
At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Customer Service Manager
Customer Service Supervisor job 50 miles from Port Orange
Support Exceptional Exhibitor Experiences as a Customer Service Manager Are you ready to be the face of client service and ensure a seamless, high-quality experience for exhibitors and attendees? The Expo Group is seeking a Customer Service Manager to provide frontline support, manage multiple event accounts, and contribute to a positive show experience. Based in Orlando, Florida, this hybrid role is essential to helping our clients navigate orders, resolve issues, and drive service excellence.
In this role, you will:
Provide customer support across phone, email, chat, text, and in person.
Assist with orders, refunds, cancellations, and account updates.
Independently manage Tier 3-5 events and support vendor deadline management.
Communicate effectively with show organizers, Project Managers, and vendors.
Create pricing line items in internal systems and input customer data accurately.
Contribute to team training, mentor colleagues, and support service escalations.
What You Bring to The Expo Group:
Educational Foundation: High school diploma required; associate or bachelor's degree in Business, Hospitality, or a related field preferred.
Experience: 1-2 years of customer service or event-related experience.
Credentials: Tradeshow industry experience preferred.
Key Skills: Strong communication skills, a positive attitude, attention to detail, time management, and comfort using Microsoft Office and learning new systems.
This role requires the ability to travel by air or car for up to 14-18 days at a time, 5-6 times per year. If you're ready to bring positivity, professionalism, and efficiency to client interactions, apply now to help us create memorable event experiences.
Why Join The Expo Group?
Competitive Benefits: Enjoy Medical, Dental, Vision, 401(k), and more.
Supportive Work Environment: Hybrid position based in Orlando, Florida, with an emphasis on work-life balance.
Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.
Ready to join a team that delivers extraordinary experiences?
Apply today at **************************** and become part of something remarkable.
As part of our commitment to a safe and healthy workplace, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor, and sponsorship revenue through the design and execution of unique, compelling, and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago, and Las Vegas. Learn more at *********************
Only applications received through our website will be considered.
For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
#LI-Hybrid #orlando #LI-AM1
Field Service Supervisor - Lift Truck
Customer Service Supervisor job 50 miles from Port Orange
Main Duties & Responsibilities
Primary Job Role
Enforces all safety policies and procedures. Ensures acceptable truck condition / appearance, tool inventory, equipment, required service manuals and safety items.
Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required.
Ensures customer is kept up-to-date on the status of his/her work, including revised estimates.
Opens field service work orders, segments and prints time cards. Ensures all employees know their job assignments by starting time.
Responsible for all field operations and tracing of all field work orders. Follow-ups field service work orders, calls customers.
Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).
Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
Participates in service meeting at the branch.
Reviews each employee annually with Service Manager to review his/her progress and job classification. Makes recommendations annually to Service Manager for pay increases.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.
Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.
Company Overview
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Qualifications Education and Experience
Formal Education High School diploma or GED
Experience 3-4 years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid drivers license
Good computer skills with Microsoft applications.
Not Required but Highly Desired Criteria
Extensive industry specific equipment familiarity and service skill.
Updating of Knowledge
Job requirements occasionally change requiring re-training to stay current every 3-5 years.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires problem solving ability, established examples / guidance are not always available
Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
O: Climbing
O: Balancing
O: Stooping
O: Kneeling
O: Crouching
O: Crawling
O: Reaching
F: Standing
C: Sitting
F: Walking
O: Feeling
O: Fingering
CS - Customer Service Manager Job
Customer Service Supervisor job 50 miles from Port Orange
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
Customer Service Expert (Great Benefits, Great Work/Life Balance!)
Customer Service Supervisor job 50 miles from Port Orange
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
AllianceOne is a Certified "Great Place to Work"!
As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Provide excellent customer service to customers by:
Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
Projecting patience, empathy, caring and sincerity in voice tone and words
Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
Express thoughts and information clearly and succinctly
Communicating unpleasant or negative information in a tactful manner
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Special projects as required
PAY: $18.00
LOCATION: Orlando, FL 32807
HOURS:
Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM
*In addition to Sunday, you will also have one of the following week days off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)
MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PM
BENEFITS:
Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
QUALIFICATIONS:
Prior customer service experience (high volume call center experience is a plus)
Professional verbal and written communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated, problem solver and use critical thinking
Must be proficient in time management
Good typing/keyboarding skills (a test will be given)
Ability and openness to work professionally with a diverse customer base
Works well in team setting
A criminal background check and drug test are required
Vehicle tag check completed, all toll violations must be paid prior to hire date
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
PT Customer Experience Admin Coworking
Customer Service Supervisor job 50 miles from Port Orange
Part time schedule: M-F AM Shift Available 8:30am- 12:30PM PM Shift Available 1:30PM - 5:30PM At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service.
As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals.
Your Future Role: Experience Coordinator
Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator!
You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you.
All this can be accomplished by:
* Providing a warm and professional welcome to visitors and users of the lab at reception.
* Effectively handling phone and in person requests for assistance.
* A keen attention to detail to anticipate Member needs.
* Opening and closing the lab location so that its ready for business and meeting our brand standards.
* Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
* Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
* Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
* Creating a community through contributions to member events and fostering ways to engage members and the local community.
* Generating interest in the lab by assisting with certain local marketing activities.
* Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements.
* Updating, charging, and maintaining accurate member information in billing software.
* Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
* Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)
Requirements:
* Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
* Support and interact with members, visitors and lab staff
* Hearing - Ability to receive detailed information through oral and telephone communication.
* Talking - Clearly expresses ideas by means of spoken word.
* Ability to sit, stand, type and view a computer screen for extended periods of time (covers
repetitive motions and vision)
* Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.
Essential Knowledge, Skills, and Abilities:
* Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills
* Experience in delivering a high level of hospitality and handling customer service request
* Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision
* A high attention to detail and being keen to deliver great experiences
* Being a self starter but being open and willing to take direction
* Knowledge of Microsoft Office suite, including Word, Excel and Outlook
* Planning, managing, and executing events or meetings
* High School Diploma or equivalent
* Minimum 1 year experience in a hospitality position
Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.
(LPN) Call Center Nurse Specialist // Orlando FL 32822
Customer Service Supervisor job 50 miles from Port Orange
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Business Call Center Nurse Specialist
Visa GC/Citizen
Location 6272 Lee Vista Blvd, Orlando FL 32822
Division Pharmaceutical
Pay Negotiable
Duration 3 Months contract
Qualifications
DESCRIPTION
Essential Duties and Responsibilities
· Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:
o Patient Support: Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
o Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
o Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
o Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.
o Educator: Complete patient teaching in relation to the use of products
· Participates in program specific customer meetings and training sessions.
· Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
· Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
· Performs other related duties as assigned or requested.
Job Qualifications
Required Education and Experience: High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment
License/Certifications
· Ability to obtain and sustain Nursing license in required states including but not limited to: Florida
Additional Skills
· Analyze data
· Answer telephones
· Develop/maintain networks on a broad cross section
· Effective at group involvement
· Handle multiple tasks
· Compile data/statistics
· Establish filing system
· Input data into computer systems
· Problem solving
· Research information
· Strong communications-written and verbal
· Time management
· Effective interpersonal, negotiating and communication skills required.
Computer Skills
· Accurate Data entry
· Windows Environment
· Online Applications
· Visual concentration on computer screens
· Multi-user computer systems
· Personal Computer
· Microsoft Office - Word, Excel, Microsoft Outlook
Working Conditions/Physical Demands
· Normal office environment
· Lifting under 10 pounds
If you are available and interested then please reply me with your updated copy of resume or can call me at **************.
Additional Information
Thanks & Regards,
Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************
*************************
Traveling Service Supervisor
Customer Service Supervisor job 50 miles from Port Orange
Continental Properties is looking for a motivated and customer-centric Traveling Service Supervisor to join our team. In this role, you'll travel to various locations to support the upkeep and quality of our communities. You'll lead on-site maintenance efforts, collaborate with service teams, and contribute to delivering an exceptional living experience for our residents. This position reports directly to the Director of Service and Quality.
This position requires the team member to be based in either Orlando, FL or Atlanta, GA due to travel requirements. Travel will primarily include Florida, Georgia, South Carolina, Texas, Tennessee, and may extend to additional states as needed.
Position Specifics:
Full-Time
Pay: $36.00 - $42.00 per hour
This position requires full-time travel. Work schedules may vary based on business needs and could include different rotations such as weekdays on/weekends off or extended on/off cycles. Assignment details will be communicated at least one month in advance.
Essential Responsibilities:
Leadership & Supervision: Lead, direct, and supervise the service team in daily operations.
Budget Management: Manage financial resources for maintenance and repair projects while adhering to budget parameters. Provide detailed explanations for any budget variances.
Property Maintenance: Manage and schedule maintenance tasks, ensuring compliance with safety, OSHA, and legal requirements to protect residents and minimize liability.
Inspections & Standards: Conduct regular property inspections to assess adherence to policies and procedures, developing corrective action plans as needed. Ensure the community's appearance and cleanliness meet high standards across grounds, buildings, amenities, and common areas.
Inventory & Supplies: Maintain appropriate levels of inventory, purchasing supplies and equipment as needed, and ensuring budget compliance.
Preventative Maintenance: Develop and implement a preventative maintenance plan, ensuring timely repairs and upkeep.
Skills for Success:
Education: High School Diploma required; Associate's degree in a related field preferred.
Experience: Minimum of 3 years of experience in maintenance, including mechanical, electrical, plumbing, HVAC, and pool maintenance.
Certifications: CPO (Certified Pool Operator) and EPA 608 (Environmental Protection Agency) certifications required.
Tools: Required to maintain personal tools for the position.
Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays.
This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities.
Why You'll Love Life at Continental:
Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.
We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
Call Center Manager
Customer Service Supervisor job 32 miles from Port Orange
Ascensus, the largest independent retirement and college savings services provider in the United States, has an exceptional opportunity for an experienced Client Service Manager professional to manage a new retirement program. A Successful candidate will be part of an amazing organization backed by more than 30 years of experience in the industry that helps over 7 million Americans save for their future.
This position is responsible for development, oversight, and execution of a State Sponsored Retirement Program focusing on Call Center and Back Office functions. Within this role, the Manager will lead Call Center associates and training/quality assurance associates by demonstrating a strong balance of retirement industry knowledge and leadership techniques. The Manager will emphasize continual training, growth, and the highest level of client service skills within the team. Demonstrated technical aptitude is essential in this role; as the leader must be able to understand staffing models, align resources during peak volume season and unexpected changes in the workflow or vendor confidence. Additionally, a solid understanding of software applications used to support a transfer agency is critical to participating in the strategic direction of these teams and collaboration with peers. The ability to be flexible and agile in thinking and acting is critical to achieving quality and timeliness in service levels mandated by partners and clients.
Essential Duties and Responsibilities:
* Identify, track and monitor key performance metrics
* Provide ownership for the resolution of issues escalated by clients and partners
* Ensure timeliness and quality service levels are achieved
* Oversee the a diverse range of transactions provided by Call Center and Back Office
* Provide daily feedback and coach direct reports in leadership and running the daily business (internal policies, procedures)
* Manage responses to volumes, workflow and resource allocation
* Oversee the Call Center and Back Office operations to ensure that service levels are met by administering the appropriate staffing levels, call quality is monitored and results shared with associates for ongoing coaching and adjustments in up-training as needed.
* Communicate with key business partners on client needs and issues
* Ensure compliance with all organizational regulations and initiatives
* Identify and support training initiatives that enhance performance across teams in line with overall business goals and objectives
* Provide mentoring to leadership in all facets of the client service roles with a focus on leadership development
* Partner with Director of Client Services and peers in creating and managing a strategic plan for all areas of the operation; recommend proactive improvements with a budget conscious viewpoint
* Facilitate and participate in calls with partners as needed; develop and maintain internal and external relationships across the organization.
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
Minimum Requirements:
* Bachelor's degree
* Minimum 5 years' experience in the financial services industry
* 3+ years of supervisory experience in the financial industry with experience in supervising call centers and/or transfer agency staff
* Requirement to obtain necessary financial series supervisory licenses if not already held, within 6 months of hire.
* FINRA 6 or 7
* Flexibility throughout the year with a focus on peak seasons
* Prior project management and/or process improvement experience
* Demonstrated technical expertise
* Strong analytical, problem solving and decision making skills are critical for success in this role
* Detail oriented, self-motivated, ability to multitask and work well under pressure
* Knowledge of retirement plans, specifically Roth IRA's
* Some travel required
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Call Center Professional
Customer Service Supervisor job 50 miles from Port Orange
Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.
This is your chance to join a top dealership and be rewarded for your hustle. With daily guaranteed pay, commission, and a $500 bonus, your success starts here.
What We Offer :
Daily guaranteed pay
Full benefits package
Competitive pay structure with top performers earning up to $100K/year
Supportive leadership and team culture
Ongoing training and development
$500 Sign-On Bonus
Job Responsibilities:
Maintain a minimum standard of outbound calls to prospective customers
Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
Adhere to lead management plan guidelines for each lead in your database
Respond to internet leads and inquiries
Accurately record interactions with each prospective customer in our database
Other reasonable duties as may be requested
Requirements:
1-2 years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills
Prior phone experience, required
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process
Competencies:
Goal–oriented individual, driven to exceed personal and team goals
Eager to earn more
Exceptional communication and customer service skills exemplified to internal and external customers
Effectively collaborate with fellow employees
In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits.
Employment is contingent upon successful completion of a background investigation.
Toyota of Orlando is proud to be an Equal Opportunity Employer.
Marine Support & Service Supervisor
Customer Service Supervisor job 50 miles from Port Orange
Job Title: Marine Support & Service Supervisor
Employment Type: Full-Time
Classification: Exempt
Reports To: Director of Customer Experience
Why Regal?
For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600+ skilled members, we have continued to innovate and build stunning 20-50-foot boats that embody the essence of luxury and performance.
What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.
Our Purpose: Honor God & Enrich Lives.
Our Mission: With God's help we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience.
Summary
Regal Boats is seeking a dynamic and results-oriented individual to join our team as a Marine Support & Service Supervisor. This supervisor will play a pivotal role in ensuring exceptional customer service and after-sales support. The successful candidate will oversee and coordinate the daily operations of our service shop, demonstrating strong leadership qualities and a commitment to delivering the highest level of customer satisfaction.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Factory Support & Field Service Leadership: Oversee and coordinate the day-to-day operations of the Factory Support shop and Field Service teams, ensuring efficiency, quality, and timely completion of repairs and maintenance tasks.
Boat Show Management: Collaborate with sales, marketing, and production teams to oversee the planning, setup, and breakdown of boat shows, ensuring timelines and quality standards are met. Also, supervise the preparation of boats for shows, including detailing, maintenance, and any necessary repairs, to ensure they are in pristine condition.
Team Management: Provide leadership to a team of skilled technicians, fostering a positive and collaborative work environment. Assign tasks, monitor performance, and facilitate ongoing training and development.
Customer Service Excellence: Lead by example with exceptional customer service, addressing customer inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
Technical Expertise: Utilize strong technical knowledge to assist the team in diagnosing and repairing boats, offering guidance on complex issues, and ensuring high-quality workmanship.
Factory Support Documentation: Accurate and timely management of all documentation related to field service and in-house vessel repairs, ensuring compliance with company policies and procedures.
Safety and Compliance: Uphold safety protocols and industry regulations, creating a safe working environment and ensuring compliance with standards.
Training and Development: Stay abreast of industry trends, technologies, and product developments. Provide ongoing training and development opportunities to the team.
Regal Dealer Service School Support: Support the planning, organization, and execution of the Regal Dealer Service School.
Dealer Development and Training: Take a proactive role in dealer development by identifying training needs, designing tailored training programs, and leading workshops that promote dealership excellence and enhance the customer experience.
Factory-Assisted Yacht Delivery Support: Occasionally assist in factory-assisted yacht deliveries, ensuring a high-quality handover process, addressing any last-minute technical adjustments, and delivering an exceptional customer service experience.
Field Service: Frequent travel to customer locations or dealerships to personally perform diagnostics and complex repairs on boats.
All other duties as assigned.
Required Qualifications
3-5 years of experience in the marine industry.
Open availability and travel
High school diploma or equivalent.
Proven leadership experience in a similar role within the boating or related industry.
Strong knowledge of boat systems, engines, electrical systems, and plumbing.
Proficient in all aspects of trailering a boat.
Experience working with fiberglass and resin.
Excellent diagnostic and problem-solving skills.
Customer-focused with exceptional interpersonal and communication skills.
Ability to lead independently and collaboratively within a team.
Strong organizational skills and attention to detail.
Valid driver's license and availability for extensive travel.
Must possess or be able to obtain a valid passport.
Conversational English.
Preferred Qualifications
Possess or be able to obtain a captain's license (reimbursed by the company).
Strong attention to detail and ability to work collaboratively in close proximity to others.
Able to understand and follow verbal and written directions.
Experience with gel coat repair
Excellent verbal and written communication skills.
Good time management skills to schedule and complete work efficiently.
Proficient with PC using Microsoft Office suite and Google Docs.
Work Environment
Must be able to work in a non-climate controlled environment where ambient air temperature can exceed outside air temperature, reaching over 100 degrees Fahrenheit at times.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to bend at the waist and knees and stand for extended periods of time. The employee is frequently required to climb into and out of the boats using stairs. The employee must frequently be able to lift 50 pounds, work 10-hour days with most of the time being on your feet, and work overtime, whether planned or unplanned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.
This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.
Account Service
Customer Service Supervisor job 50 miles from Port Orange
We are always looking for extremely driven account managers. Must enjoy working in a fast-paced environment and have excellent strategy and client management skills. You will develop and present campaigns alongside talented creative and media teams. Must have strong communication and organizational abilities as you'll work on local, regional and national brands. Competitive salary and excellent benefits.
(RN) Call Center Nurse Specialist // Orlando FL 32822
Customer Service Supervisor job 50 miles from Port Orange
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Business Call Center Nurse Specialist
Visa GC/Citizen
Location 6272 Lee Vista Blvd, Orlando FL 32822
Division Pharmaceutical
Pay Negotiable
Contract 6 Month Temp-to-Hire on performance
Timings Mon - Fri between 12.30AM - 9.00PM
Qualifications
POSITION OVERVIEW
Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
· Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
· Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients.
· Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
· Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
· Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
· Performs other related duties as assigned or requested.
Scope of Position Responsibilities
· For Internal and External Relationships: Responsible for customer and patient interactions.
· For Organization Influence: Limited - Works within the guidelines of a specific program.
· Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
· Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment.
· Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.
License/Certifications
· Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana
Additional Skills
· Analyze data
· Answer telephones
· Develop/maintain networks on a broad cross section
· Effective at group involvement
· Handle multiple tasks
· Compile data/statistics
· Establish filing system
· Input data into computer systems
· Use computerized spreadsheets to conduct analysis
· Problem solving
· Research information
· Strong communications-written and verbal
· Time management
· Effective interpersonal, negotiating and communication skills required.
Computer Skills
· Data entry
· Visual concentration on computer screens
· Multi-user computer systems
· Personal Computer
· Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
If you are available and interested then please reply me with your “Chronological Resume” and call me on **************.
Additional Information
Thanks & Regards,
Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************
*************************