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Adecco 4.3
Customer service supervisor job in Allentown, PA
Responsible for coordinating customer orders, transportation services, inventory reporting, and carrier performance while ensuring high service levels, accurate documentation, and smooth daily logistics operations.
Main Responsibilities
Safety
• Maintain transportation service agreements and carrier documentation
• Track and verify carrier insurance certificates
Quality
• Support company quality control and assurance requirements
• Document and report all service or delivery issues
• Maintain detailed and accurate records
Performance & Operations
• Track carrier safety, quality, and performance metrics
• Process customer orders and schedule order preparation
• Arrange domestic transportation from warehouses to customer locations
• Support customer pickup coordination when required
• Communicate with customers and vendors to ensure on-time delivery and pickup
• Review transportation rates and escalate exceptions outside standard ranges
• Respond to urgent transportation or delivery issues as needed
• Maintain accurate inventory and demand records
• Maintain customer records to support continuous service improvement
• Follow order entry and invoicing procedures from receipt through billing
• Prepare weekly and monthly operational reports
• Participate in ongoing professional development annually
Culture & Working Style
• Courteous and professional communication
• Willingness to assist others and ask for help when needed
• Continuous improvement mindset
• Comfortable working cross-functionally
Education & Experience
• 5+ years of experience in logistics or transportation
• Background in customer order processing, routing, inventory management, or 3PL/brokerage environments
• Experience coordinating domestic transportation preferred
• Experience with bulk or industrial materials is a plus
Knowledge & Skills
• SAP proficiency required within first 6 months
• Strong Excel, Word, and Outlook skills
• Comfortable in a paperless, system-driven environment
• Strong analytical and reporting skills
$40k-64k yearly est. 3d ago
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Customer Service Representative
Homestead Outdoor Products
Customer service supervisor job in New Holland, PA
New Holland, PA
Bring your customerservice skills to a team that values relationships and helps builders and contractors get the quality materials they need to build what matters.
Connect and build trust with contractors, builders, and walk-in customers by listening to their needs and guiding them toward the best building supply solutions.
Prepare accurate quotes for fencing, decking, and railing projects using standard pricing tools and product specs.
Learn fencing, decking, and railing systems well enough to advise contractors on materials, options, and upgrades confidently
Cultivate long-term relationships by providing reliable support and service that keeps customers returning.
Collaborate with warehouse and purchasing teams to ensure every order is fulfilled on time and delivered correctly.
Solve problems with care-address questions, concerns, and order discrepancies with professionalism and a focus on customer satisfaction.
Add value by recommending complementary products and upgrades that enhance the customer's purchase experience.
Thrive in a supportive, team-first culture where everyone works together to deliver top-notch service.
Join a family-owned company guided by faith-based values of integrity, respect, and service.
Homestead Outdoor Products, a family-owned supplier of premium building supplies, including fencing, decking, and railing materials, is committed to delivering exceptional customerservice and high-quality products. For years, we have supported homeowners and contractors across the region with expert consultations, reliable materials, and a collaborative, faith-based work culture.
We seek an enthusiastic and relationship-driven CustomerService Representative to join our dedicated team. In this role, you'll drive sales and ensure our customers have the best possible experience. If you're passionate about building relationships, achieving goals, and working with a team that values integrity, teamwork, and excellence, we'd love to hear from you!
Our Ideal CustomerService Representative:
Experienced: 1-3 years of customerservice or related experience. Familiarity with building materials and construction is a plus, but we are willing to provide training. Must have a high school diploma.
Computer Skills: Proficient in Microsoft Office; experience with CRM software is helpful but not required.
Strong Communication Skills: Excels in verbal and written communication with a focus on clarity and professionalism.
Organized & Detailed: Manages multiple tasks efficiently in a fast-paced environment while maintaining accuracy.
Team Player: Thrives in a team-oriented workplace, working effectively across departments to support company goals.
Problem-solver: Tackles challenges proactively, resourcefully resolving customer and operational issues.
Physically Active: Comfortable lifting up to 50 lbs. and staying active throughout the workday.
What We Offer Our CustomerService Representative:
$20-24/hour, DOE
Full-time hours, 45-50/week
Paid Time Off
Paid Holidays
Retirement Plan
On-the-job Training
Company Apparel
A family-owned, faith-based company that fosters a lighthearted, supportive work culture
To Apply
If you have experience in customerservice, sales, or a related field and are passionate about supporting builders and contractors with high-quality building materials, please apply for our CustomerService Representative position. Submit your resume in Microsoft Word or PDF format through this job ad.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
$20-24 hourly 5d ago
Customer Service Representative
Davco Advertising, Inc.
Customer service supervisor job in Gap, PA
CustomerService Rep
Kinzers, PA
If you like keeping orders organized and details accurate, this role involves managing orders, scheduling, and follow-through from start to finish.
Why You'll Love Working with Us:
Variety in the Work: No two days look the same, with a mix of projects, products, and customer needs.
Client Diversity: Work with customers across different industries, each with unique goals and challenges.
Supportive Team: Join a close-knit group that collaborates, helps each other, and values doing things right.
Friendly Environment: Enjoy a workplace that's professional but approachable, where people like working together.
Team Connection: Company luncheons throughout the year and a Christmas party help keep the culture connected and fun.
DavCo Advertising is a full-service printing and promotional products company that creates strategic branding solutions, guided by faith-based values and a commitment to integrity, service, and excellence. We work with a wide range of clients and industries, combining creativity, precision, and teamwork in a close-knit environment.
What You'll Do as a CustomerService Rep:
Work with customers and the sales team by phone, email, and in person to understand needs and process orders accurately.
Manage promotional and apparel orders from start to finish, coordinating with customers, vendors, and sales to keep everything on track.
Enter orders, pricing, and job details carefully into order processing systems.
Maintain organized and accurate customer files, estimates, and job records, following through on commitments and details.
Communicate clearly with teammates, designers, and managers to keep work moving smoothly.
Look for ways to improve quality or reduce costs for customers when possible.
Handle questions or concerns about orders, billing, or products, and route issues to the appropriate person when needed.
Our Ideal CustomerService Rep:
Experienced: At least 2 years of customer-facing experience (account management experience preferred) and holds a high school diploma.
Computer Skills: Comfortable using computers daily and proficient with Microsoft Outlook.
Detail-oriented: Keeps orders, pricing, and customer files accurate and takes pride in doing the work right.
Self-directed: Thinks through issues, looks for solutions, and manages responsibilities without constant oversight.
Communicative: Works clearly and professionally with customers, the sales team, vendors, and coworkers.
Physical Requirement: Able to sit for most of the workday and lift or carry up to 30 lbs.
What We Offer Our CustomerService Rep:
Full-time role, Monday-Friday, 8:00 a.m.-5:00 p.m.
$25-$30 per hour, based on experience
Health insurance
Dental insurance
Vision insurance
Paid time off
Paid holidays
401(k) with company match
Work environment built on integrity, respect, and accountability
Team culture that values service, excellence, and doing the right thing even when it's inconvenient
Opportunity to contribute ideas and improvements in a company that embraces innovation and continuous improvement
To Apply
Apply today to be considered for this full-time CustomerService Representative role with DavCo Advertising. Candidates with experience supporting orders, managing details, and working in a fast-paced, accuracy-driven environment are encouraged to apply.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
$25-30 hourly 3d ago
Customer Service Representative - East Stroudsburg University
Alphagraphics-Us207
Customer service supervisor job in Allentown, PA
Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
AlphaGraphics Lehigh Valley has a fulltime position open for a CustomerService Representative at our East Stroudsburg University Print Center location.
Responsibilities include:
Learning MIS system to create estimates, invoices and manage daily workflow
Answering phones
Operate digital print equipment for quick turn projects
Pre-press design experience is a plus
Responding to emails in a timely manner
Managing the Online Ordering system
Learning the products we produce for the campus: brochures, flyers, posters, signs, direct mail and more
Excellent communication skills
Ability to multi-task
Attention to detail
Enjoy a fast-paced environment
Assisting with on campus deliveries when needed
Prior experience within the print or sign industry is a plus
If you enjoy working on a college campus, interacting on a daily basis with many types of clients and want to learn many types of daily job responsibilities please send us your resume.
This is a full time position located on the campus of Kutztown University
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$28k-36k yearly est. 8d ago
Client Services Associate
Pacer Group 4.5
Customer service supervisor job in Pottstown, PA
Title: Client Services Associate
Location: Pottstown, PA | Onsite | Full-Time
Please Note: Fresher can also apply
Job Type: Full-time
Job Description:
We are seeking a dedicated and professional Client Services Associate to join our dynamic team. This role involves providing exceptional support to clients, managing service requests, and ensuring client satisfaction within a fast-paced financial services environment. The ideal candidate will possess strong communication skills, analytical abilities, and familiarity with Salesforce to effectively serve our clients and contribute to organisational success.
Responsibilities:
Act as the primary point of contact for clients, addressing enquiries promptly and professionally
Manage client accounts using Salesforce, ensuring all information is accurate and up-to-date
Assist clients with service requests, account updates, and troubleshooting issues related to financial products
Analyse client data to identify trends, opportunities for improvement, and potential risks
Collaborate with internal teams to facilitate seamless service delivery and resolve client concerns efficiently
Maintain comprehensive records of interactions and transactions in accordance with company policies
Support the onboarding of new clients by providing detailed information and guidance throughout the process
Qualifications:
Proven experience in a client-facing role within US Staffing industry
Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems
Excellent communication skills, both written and verbal, with an ability to explain complex concepts clearly
Strong analysis skills with the ability to interpret data and generate actionable insights
Organised, detail-oriented, and capable of managing multiple priorities simultaneously
Demonstrated ability to work collaboratively within a team environment whilst maintaining a high level of professionalism
This position offers an excellent opportunity for individuals eager to develop their career in client services within the financial sector. We value proactive problem-solvers who are committed to delivering outstanding service and fostering long-term client relationships.
$36k-48k yearly est. 2d ago
Firearms Team Lead-Full Time
Bass Pro Shops 4.3
Customer service supervisor job in Hamburg, PA
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Firearm, Team Leader, Team Lead, Customer Experience, CustomerService, Associate
**Penn State Health** - **Penn State Health Corporation** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Evening **Hours:** 11:00a-7:30p Monday-Friday, with additional on-call coverage **Recruiter Contact:** Garrett C. Kieffer at ******************************** (MAILTO://********************************)
**SUMMARY OF POSITION:**
Responsible for planning, organizing, managing and evaluating the activities of Provider and Patient Access Services Revenue Cycle group of staff, which may include Pre-Registration, Insurance Verifications, Scheduling, Referrals and Authorization.
**MINIMUM QUALIFICATION(S):**
+ Associate's Degree required plus two (2) years supervisory experience or equivalent combination of education or experience required.
**PREFERRED QUALIFICATIONS:**
+ Bachelors Degree preferred.
+ Hospital/healthcare access experience preferred.
**WHY PENN STATE HEALTH?**
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
**Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:**
+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
**WHY PENN STATE HEALTH CORPORATION?**
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
**YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.**
_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._
_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._
**Union:** Non Bargained
**Position** Team Mgr Revenue Cycle - Revenue Cycle Patient Access Hospital Services
**Location** US:PA:Reading | Revenue Cycle | Full Time
**Req ID** 87243
$46k-75k yearly est. Easy Apply 22d ago
Analyst II - Customer Programs (Denver, PA, US, 17517)
UGI Corp 4.7
Customer service supervisor job in Denver, PA
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
#LI-Hybrid
Job Summary
The individual in this role will be engaged in the planning, marketing, implementation, program management and regulatory reporting aspects of the electric and natural gas Energy Efficiency and Conservation ("EE&C") Programs. Inherent in these functions will be the responsibility for tracking and managing program data, managing relationships with various internal and external stakeholders to administer the EE&C programs, adhering to regulatory obligations to complete Annual Reports for the PUC, and supporting the larger Customer Programs Team with ad hoc reporting and analysis responsibilities related to the management of the low-income customer assistance programs such as LIURP, CAP, LIHEAP, etc.
Duties and Responsibilities
Knowledge, Skills and Abilities
* Prior marketing experience with content development and campaign (email, direct mail, digital) deployment.
* Prior program management experience supporting customer facing programs.
* Experience with utility sponsored Energy Efficiency & Conservation Programs and Act 129 framework.
* Demonstrated track record of relationship management skills and the ability to work with external vendors.
* Experience with data reporting platforms such as SAP or industry software applications such as eTRACK.
* Strong analytical skills as well as written and oral communication skills
Education and Experience
* Bachelor's degree in business, finance, energy, or marketing preferred
* At least 2 years' experience working in energy efficiency programs and/or financial analysis, program management, or marketing preferred.
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$85k-113k yearly est. 60d+ ago
Customer Care Lead $19 hourly
Raymour & Flanigan Furniture 4.6
Customer service supervisor job in Exton, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a CustomerService Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable, and professional service.
* Effective communication, interpersonal, and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Liaison between senior leadership and team members.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
**************************************************************************************************************************************************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Customerservice representative CustomerService Lead CustomerService Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
$78k-123k yearly est. 11d ago
Customer Service Manager
Topline Heating & Air
Customer service supervisor job in Lancaster, PA
Job Type: Full-Time | Exempt Reports To: General Manager
Compensation & Benefits
Salary: $60,000-$70,000 base plus performance-based bonus
Medical, dental, and vision insurance
Paid time off (PTO) and paid holidays
401(k) with company contribution
Opportunities for advancement in a fast-growing company
Stable, year-round work with strong leadership support
About Topline Heating & Air:
Topline Heating & Air is a rapidly growing residential HVAC company serving Lancaster and surrounding areas. Our success depends on delivering an exceptional customer experience during the most critical phase of the journey-from contract signature through installation.
We are seeking a CustomerService Manager who brings structure, accountability, and leadership to a fast-paced, high-volume operation.
The Role:
The CustomerService Manager leads the team responsible for every post-sale customer interaction, including scheduling, coordination, issue resolution, and escalations. This role owns the customer experience between sale and install completion and acts as the operational buffer between customers and install leadership-solving problems before they escalate and keeping installs on schedule.
This is a hands-on leadership role for someone who thrives under pressure, manages people effectively, and drives performance in real time.
What You'll Do:
Lead, coach, and manage CustomerService Representatives handling post-sale customer interactions
Set clear expectations and hold the team accountable to scheduling accuracy, response times, and resolution standards
Own customer escalations from start to finish, de-escalating issues and protecting customer relationships
Oversee install scheduling, confirmations, and dispatch coordination with Install Managers
Ensure clean handoffs from Sales and Permitting to Installation
Track trends, identify root causes, and partner with Operations to drive process improvements
Hire, onboard, and ramp new CSRs as business volume grows
Enforce CRM documentation, communication, and scheduling discipline
What We're Looking For:
3+ years managing customerservice, dispatch, or scheduling teams in high-volume environments
Residential home services experience strongly preferred (HVAC, plumbing, roofing, solar, etc.)
Proven experience leading teams of 5-15+ employees
Strong background in scheduling coordination, dispatch, or install logistics
Confident leader who enforces standards and accountability
Calm, professional communicator who performs well under pressure
Data-driven mindset with the ability to adapt quickly in a fast-moving operation
Topline Heating & Air is an Equal Opportunity Employer and a drug-free workplace. Reasonable accommodations are available for qualified individuals.
Apply today to lead the customer experience during our most critical operational phase.
*******************************
$60k-70k yearly 6d ago
Customer Service Manager
Dibiase Heating and Cooling Company
Customer service supervisor job in Coatesville, PA
Job Description
DiBiase Heating and Cooling Company of Coatesville, PA is recruiting a full-time HVAC CustomerService Manager to ensure the delivery of world-class customerservice to our clients. Passionate about leading our CustomerService Team and improving the quality and efficiency of the department. You'll also be eligible for awesome benefits that include 100% company-paid medical, dental, life, short term and long term disability, up to 15 days paid time off (PTO), paid holidays, a 401(k) retirement plan with 100% match up to 3%, company events, and more! We also offer virtual training programs, career growth programs, and paid company meetings to aid in your success! Would you like to work for an established but growing local company in an essential industry? Do you feel that you are the right fit for this position? If yes, we can't wait to meet you!
Performance Bonus available!
ABOUT DIBIASE HEATING AND COOLING COMPANY
Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customerservice experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with!
A DAY IN THE LIFE AS AN HVAC CUSTOMERSERVICE MANAGER
As an HVAC CustomerService Manager, you will be responsible for the efficiency and training of the department, ensuring superb service to our clients. This includes reviewing future schedule for accuracy, reviewing customer correspondence and provide training when needed, create outbound call reports for department, track CustomerService Representative KPI's, verify sold estimates are scheduled in a timely manner, and communicate with other departments to ensure efficiency and productivity.
This is not a remote position. This position requires you to be in the office 40 hours a week.
QUALIFICATIONS
At least three (3) years of related experience in the HVAC Industry.
Service Titan Experience preferred
High school diploma or GED
Can type at least 50 WPM
Independent problem solver
Organized multi-tasker
Computer and MS Office Suite proficiency
Have a positive personality
Leadership and excellent communication skills required
Occasional overtime required
Geographical knowledge of Service Area or ability to read a map required
Are you an organized and detail-oriented professional? Do you think that you can solve issues for all kinds of clients with professionalism and patience? Is being an excellent communicator like second nature? Do you manage your time well and prioritize multiple tasks effectively? If so, we can't wait to hear from you!
$48k-90k yearly est. 23d ago
Customer Service for FASTSIGNS
Fastsigns 4.1
Customer service supervisor job in Exton, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS CustomerService Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. This job pays $17.50 per hour plus commissions on your sales that help give you control of what you can earn. It is also a Monday- Friday job giving you nights and weekends to relax and enjoy!!! Also, do not if you have prior experience in signs because we will train you on everything.
The sign industry is ever-changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customerservice in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17.50 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$17.5-20 hourly Auto-Apply 60d+ ago
Supervisor, Investment Fund Services
Sei Global Services 4.9
Customer service supervisor job in Ancient Oaks, PA
The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Investment Fund Services accounting team. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned mutual funds, CITs, ETFs and other pooled vehicles. As a Fund Accountant Supervisor, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds. You will also train and supervise the accounting analysts on the team.
What you will do:
· Your skills in accounting will be used by calculating the funds' daily investable cash, expenses, and income. You will calculate and report the funds' daily Net Asset Values (NAV's). You will process shareholders' activity and perform timely reconciliations to the fund's transfer agent. You are responsible to communicate the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages.
· As the record keeper for the funds, you will be involved in the support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due-diligence to ensure clients are in compliance with government laws and regulations.
· You will ensure accuracy of accounting packages by completing daily checks of: security audit reports, NAV impact (R086) reports, daily work packets, corporate actions, expense processing, CARS reconciliations, and Fund Center reports.
· You will assist Fund Administration in performing expense budget analysis and allocating expense payments; prepare monthly expense packages and scorecards.
· You will assist the fund accountant manager with the preparation of SEC filings (e.g. N-SAR, N-1A, 24F-2, N-MFP).
· You will train and supervise the accounting analysts on systems, processing, procedures, and job responsibilities.
· Your due diligence and attention to detail during the review process of the fund accountant analysts work will be key to your team's success while striving for error free reconciliations and reporting.
· You will correspond with external investment managers regarding day-to-day fund inquiries including entering security trades, fee payments, cash position breaks, reconciliations, and escalation inquiries. Client engagement and a dedication to quality service is a must for success.
· You will assist the manager with conducting performance appraisals, monthly one-on-ones with the team analysts and provide career pathing and training. You will also ensure staffing requirements are met by participating in analyst interviews. You will team with the manager to provide and foster a team environment to include individual development, promotions and disciplinary action.
· We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.
· You will have the opportunity to partner with a diverse team and grow your career.
What we need from you:
· BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience.
· Minimum of 2 years experience in Financial Services Industry working with Fund Accounting.
· Intermediate skills in Microsoft Excel.
· The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality.
· Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls.
· Strong customerservice skills as you will be communicating daily with your clients and other service providers.
What we would like from you:
· A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
· Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy
· Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them.
· Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
· Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. *********************
SEI's competitive advantage:
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.
We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI.
SEI is an Equal Opportunity Employer and so much more…
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
AI Acceptable Use in the application and interview process:
SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.
$89k-110k yearly est. Auto-Apply 60d+ ago
Field Service Supervisor
Leffler
Customer service supervisor job in Lancaster, PA
Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field ServiceSupervisor.
Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!
Responsibilities:
As a Field ServiceSupervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.
Specific duties include:
Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position
Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis
Provides customerservice support as necessary, responding to customer inquiries and problems in a timely manner
Resolves excessive consumption problems
Stays abreast of industry technological developments and conveys this knowledge to team members
Attends District safety meetings; interfaces effectively with other internal departments
Promotes and supports the brand
Requirements:
As a Field ServiceSupervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
High School Diploma or Equivalent
3+ years related supervisory experience
HVAC industry experience preferred; and/or related industry experience a plus
Exceptional leadership skills a must
Valid driver's license and clean driving record
Benefits
As a Field ServiceSupervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
Medical coverage
Dental coverage
Retirement Savings
Plus more!
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.
$42k-70k yearly est. 1d ago
Retail Customer Service Supervisor
Marmaxx Operating Corp 4.2
Customer service supervisor job in Pottsville, PA
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
7120 Fairlane Village Mall
Location:
USA TJ Maxx Store 1583 Pottsville PAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 60d+ ago
Supervisor, Investment Fund Services
SEI 4.4
Customer service supervisor job in Ancient Oaks, PA
The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Investment Fund Services accounting team. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned mutual funds, CITs, ETFs and other pooled vehicles. As a Fund Accountant Supervisor, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds. You will also train and supervise the accounting analysts on the team.
What you will do:
* Your skills in accounting will be used by calculating the funds' daily investable cash, expenses, and income. You will calculate and report the funds' daily Net Asset Values (NAV's). You will process shareholders' activity and perform timely reconciliations to the fund's transfer agent. You are responsible to communicate the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages.
* As the record keeper for the funds, you will be involved in the support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due-diligence to ensure clients are in compliance with government laws and regulations.
* You will ensure accuracy of accounting packages by completing daily checks of: security audit reports, NAV impact (R086) reports, daily work packets, corporate actions, expense processing, CARS reconciliations, and Fund Center reports.
* You will assist Fund Administration in performing expense budget analysis and allocating expense payments; prepare monthly expense packages and scorecards.
* You will assist the fund accountant manager with the preparation of SEC filings (e.g. N-SAR, N-1A, 24F-2, N-MFP).
* You will train and supervise the accounting analysts on systems, processing, procedures, and job responsibilities.
* Your due diligence and attention to detail during the review process of the fund accountant analysts work will be key to your team's success while striving for error free reconciliations and reporting.
* You will correspond with external investment managers regarding day-to-day fund inquiries including entering security trades, fee payments, cash position breaks, reconciliations, and escalation inquiries. Client engagement and a dedication to quality service is a must for success.
* You will assist the manager with conducting performance appraisals, monthly one-on-ones with the team analysts and provide career pathing and training. You will also ensure staffing requirements are met by participating in analyst interviews. You will team with the manager to provide and foster a team environment to include individual development, promotions and disciplinary action.
* We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.
* You will have the opportunity to partner with a diverse team and grow your career.
What we need from you:
* BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience.
* Minimum of 2 years experience in Financial Services Industry working with Fund Accounting.
* Intermediate skills in Microsoft Excel.
* The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality.
* Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls.
* Strong customerservice skills as you will be communicating daily with your clients and other service providers.
What we would like from you:
* A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
* Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy
* Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them.
* Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
* Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. *********************
SEI's competitive advantage:
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.
We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI.
SEI is an Equal Opportunity Employer and so much more…
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
AI Acceptable Use in the application and interview process:
SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.
$42k-68k yearly est. 15d ago
Circulation Services Supervisor - Franklin & Marshall College
Franklin & Marshall College 4.3
Customer service supervisor job in Lancaster, PA
Franklin & Marshall College is recruiting for a full-time Circulation ServicesSupervisor. Job Details: * Classification: Full-time, Non-Exempt * Schedule: 35 hours. Semester: 11 A.M.-7 P.M. Breaks: 8:30 A.M. - 4:30 P.M.
* Reports to: Content Services Librarian
* Department: College Library
* Approved Hourly Rate: $20.14/hour
Job Description:
The Circulation ServicesSupervisor oversees operations of the library's circulation and course reserves processes, manages a large team of student assistants, and maintains the library's physical collections. The supervisor identifies best practices, establishes priorities, manages processes, interprets policies and works collaboratively to maintain an exceptional level of customerservice and organization.
Essential Functions:
* Hire, train, and supervise student assistants each academic year to staff the library's circulation desk. This includes operation of the integrated library system and stacks maintenance for the general collection of books and media. Responsible for assuring students are trained to provide exceptional customerservice.
* Process all overdue and recall notices and user replies, student billing, and subsequent adjustments for the college library. Track payments due and send invoices, notifying the Business Office as necessary. Respond to queries from students, their parents, and employees about overdue notices and their accounts in a timely and professional manner.
* Facilitate day-to-day supervision in circulation and provide training to other library staff as needed in these functions.
* Collaborate with others in Circulation and Content Services to review, update, and implement policies, procedures, and workflows.
* Maintain accurate usage and headcount statistics for library reporting.
* Respond to inquiries regarding overdue books borrowed from other college libraries, and track overdue books borrowed from F&M libraries by other colleges. Help ensure books are returned or the College is properly compensated for lost books.
* Configure and set up the integrated library system to assure proper borrowing for all patrons, and be aware and knowledgeable of upgrades for the system. Run statistical, collection maintenance and overdue item reports in the system for various departments in the libraries.
* Assist in maintenance and space planning for the physical collections of the College Library.
* Process and maintain the collection of physical course reserves.
* Contribute to the overall success of the Franklin & Marshall College Library by performing other essential duties and responsibilities as assigned.
Requirements:
Minimum Qualifications:
* Bachelor's Degree or equivalent combination of experience and training.
* At least 1 year of related administrative experience.
* At least 1 year of customerservice experience.
* At least 1 year of experience working in a library setting.
* Excellent oral, written, interpersonal communication skills.
* Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive).
* Evidence of a commitment to community and belonging.
* Successful interview.
* Successful completion of background checks.
Preferred Qualifications:
* Prior experience with OCLC's WorldShare Management Services.
* 2 or more years of related administrative experience.
* 2 or more years of experience working in a library setting.
* 1 or more years of supervisory experience.
Additional Information:
Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications.
Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events. To learn more about our Benefits, please visit our Benefits Page.
Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran's status, genetic information, family or marital status, sexual orientation, or any other protected class.
Application Instructions:
All submitted materials must be submitted via this online process. We regret we are unable to accept applications or resumes submitted via mail, email, or fax. As you are submitting your application via this online process, please ensure that you provide an accurate email address. You will then receive an acknowledgment indicating that your application materials have been received. Individuals who need accommodations due to a disability in order to submit an application or attend an employment interview should contact Human Resources at **************.
If you experience difficulty submitting your resume or cover letter, please CLICK HERE for assistance. If you have previously applied online to a position at Franklin & Marshall College and want to check on your submission or make changes, please CLICK HERE to log back into your account.
$20.1 hourly 9d ago
Supervisor, Service
Fortune Brands Innovations
Customer service supervisor job in Pine Grove, PA
The Service & Scheduling Supv leads a team that supports field operations by coordinating installation schedules, managing service and warranty requests, and ensuring accurate job quoting. This role plays a key part in keeping crews productive, customers informed, and projects on track. The manager oversees performance metrics, develops standard operating procedures, and works closely with other departments to improve communication and reduce delays. It is a leadership role focused on driving efficiency, consistency, and customer satisfaction.
YOUR ROLE:
The bullet points below reflect 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.
* Lead the Service, Warranty & Scheduling Team
* Manage and support a team responsible for installation scheduling, service coordination, and customer warranty follow-up.
* Provide clear direction, coaching, and accountability to ensure the team meets performance goals and supports field operations effectively.
* Foster strong collaboration across departments to improve communication, reduce delays, and enhance customer experience.
* Manage and develop standard operation procedures to ensure consistency, clarity, and efficiency across the department.
* Oversee Scheduling for Field Crews
* Ensure weekly schedules are published by Wednesday and confirmed by Thursday.
* Maintain a balanced calendar with 80% installation / 20% service to keep crews productive and responsive. Engage with other departments if we see trends shifting from this target.
* Monitor crew utilization and help the team maintain 85%+ productivity.
* Support Accurate Quoting
* Parter with Estimating to prepare realistic installation quotes and timelines.
* Track quote vs. actual install dates, aiming for 90% accuracy.
* Identify and remove barriers that lead to schedule changes or delays.
* Manage Service & Warranty Requests
* Ensure timely follow-up on all customerservice and warranty items.
* Monitor open tickets and drive resolution within target times for Stock, Made to Order and Special-order items.
* Track both the oldest and average age of open requests and lead corrective actions when needed.
* Support Field Team Efficiency
* Help the team identify and resolve issues that cause crews to leave job sites early.
* Collect feedback from the field to improve planning and reduce missed opportunities.
* Document customer-related delays and coordinate with other departments to prevent repeated issues.
* Track Metrics & Share Insights
* Lead the team in tracking and reporting key performance indicators, including:
* Schedule attainment
* Quoting accuracy
* Service and warranty age.
* Field operations uptime efficiency
* service vs. installation mix.
* Share weekly reports with leadership and recommend improvements based on trends.
* Collaborate Across Departments
* Ensure alignment between the field operations team and departments like Quoting, Estimating, Project Management, and Operations.
* Promote a "slow down to speed up" mindset-encouraging thoughtful planning to avoid costly mistakes.
* Help build better habits around communication, scheduling, and accountability.
$42k-71k yearly est. 13d ago
Rehash Specialist - Call Center
Aspen Windows
Customer service supervisor job in Lancaster, PA
Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for!
WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.
WHO WE ARE
We are Aspen Home Improvements. We're a customerservice company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.
We want people who embody our core values and want to be the B.E.S.T.
Be A Solutionist - They focus on outcomes not obstacles and seek improvement.
Expand Your Boundaries - They desire personal and professional growth and new perspectives.
Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.
Trustworthiness - They are dependable and maintain integrity.
WHAT'S NEXT
Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger!
Responsibilities
Setting/Re-setting quality appointments
Set follow up appointments for calls that did not close at the initial visit
Handle inbound and outbound client calls in a timely manner
Follow company's call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Requirements
Lead generating experience is a MUST
Exceptional customerservice skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Bilingual speakers preferred
Second shift Wed-Sun
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
Powered by JazzHR
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$28k-40k yearly est. 18d ago
Call Center Specialist
OAA Orthopaedic Specialists 4.2
Customer service supervisor job in Allentown, PA
Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions: • Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.
Qualifications
Qualifications:
• High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and maintain professional telephone etiquette.
• Computer Database software and Internet software.
• Problem solving skills in standardized situations.
• Ability to work accurately and efficiently.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology helpful.
• Prior customerservice representative experience required.
• Knowledge of 3rd party insurance and medical office experience helpful.
• Prior experience in an orthopaedic setting helpful.
OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over fifty years. Our mission is to be the region's premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area's best and brightest employees.
Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday, and sick leave, and a 401(k) plan.
As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, patients, partners, communities, and the world healthy and safe. To preserve our ability to nourish the world in a safe and responsible way all CDC guidelines are in place and being followed.
How much does a customer service supervisor earn in Reading, PA?
The average customer service supervisor in Reading, PA earns between $26,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Reading, PA