Customer service supervisor jobs in Rochester Hills, MI - 4,386 jobs

Are you an experienced Sr. Customer Service Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Sr. Customer Service Analyst to work at their company in Detroit, MI. Position Summary: The role is critical for supporting the program management team by acting as the primary interface in addressing various complaints and requests. Key responsibilities include: Primary Responsibilities/Accountabilities: Complaint/Escalation Handling Addressing all MPSC complaints and Executive Consumer Affairs web complaints (approximately 250 per year) Managing "I Can Help" requests Adhering to the required service level guidelines Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints. Supporting two separate call center companies. Reimbursement and Claims Processing Reviewing and processing over 2,500 reimbursement requests and 19,000 Greenbacks claims Currently, response times do not meet the desired average of 3 business days, often extending up to 30 days depending on volume and seasonality Quality Assurance and Training Monitoring over 80 call center FTEs for quality assurance during weekly call calibration sessions and providing feedback Ensuring adherence to proper HPP training guidelines Driving sales and retention efforts at the call center/Participating in weekly huddles Customer Feedback and Improvement Reviewing all Net Promoter Surveys Responding to NPS ticket complaint requests for callbacks (about 20 per week) Using Continuous Improvement (CI) to reduce complaints and improve customer satisfaction and Net Promoter scores Maintaining the customer journey map and tracking progress for improvements Reporting Creating reports for weekly/monthly General Manager meetings and/or Director/VP report-outs on performance metrics. Storm Duty may be required as part of an every third week rotation. Storm role is only required during the week on rotation and only if a storm is “called” where storm hours are required if a storm occurs at a level that requires Storm duty personnel (it is not very frequent). The only exception is if CAT Storm (Catastrophic Storm means when a threshold of over 100,000 customers are out of power and the length of time to restore could take up to 24 hours or more to restore. This CAT storm designation is defined by the Corporate storm team and will notify all storm duty participants when necessary. At that time all storm duty personnel are required to work storm role regardless if it is their storm week and also required regardless if it is a weekend, off hours, holiday etc.

MEP Superintendent - Top 10 General Contractor A leading Top-10 GC is hiring an MEP Superintendent to run large, complex $100M+ projects across the U.S. This role is the on-site leader responsible for field execution, safety, schedule, and trade coordination on high-visibility builds. What You'll Do: Lead all field operations on major ground-up projects ($100M-$500M+). Direct and coordinate trade partners, foremen, and site teams. Drive daily schedule, manpower planning, and logistics. Enforce a zero-incident safety culture and impeccable quality standards. Solve problems on the spot and keep projects moving efficiently. Expertise in overseeing MEP scopes. What You Bring: 10+ years' experience running large ground-up projects. Proven success on $100M+ commercial or mission-critical builds. Expert in field coordination, sequencing, and construction means & methods. Strong leadership presence and communication skills. Ability to travel and live on-site for extended project durations. What's on Offer: Lead flagship projects for a nationally recognized contractor. Clear path toward a leadership position - Field Operations Executive / VP Competitive salary and comprehensive benefits. Industry-leading bonuses.

Job Title: Customs Brokerage Operations Supervisor DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at ************************************************* We have an outstanding career opportunity for a US Customs Brokerage Operations Supervisor focusing on the day-to-day operational management in our Port Huron, Michigan location. Job Purpose: Coordinate customs and trade compliance plans and processes to provide clearance of freight documentation through the relevant customs authorities, work with customers to guide and advise on customs regulation qualifications in line with business strategy and objectives, corporate guidelines and policies Key Responsibilities: Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activities Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets Conduct research, identify and get permits, licenses, certificates and authorizations required for customs clearance Monitor preparation of customs declarations and other required documents describing goods and materials being shipped Process, handle and distribute all required export/ import documents in the shipping area in a timely and efficient manner and according to regulations and internal procedures Review shipped items and shipping validity dates as well as debits and duties / tariffs at government institutions Update self on shipment status in the export/ import area and during transport, and take actions for resolution of incidents Meet customer requirements, take corrective actions in case of deviations from customer requirements Maintain high standards of operational quality and ensure adherence to compliance standards, legal requirements and import/ export control legislation Work with counterparts in customs authorities and government bodies for running smooth operations and to meet regulatory compliance Highlight issues and opportunities, and execute better practices and quality standards for customs focusing on increasing effectiveness and efficiency, and controlling costs Skills/Requirements: Excellent understanding of US Customs Brokerage 2+ years of experience in related area of responsibility Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred, not required) Pay Range: $62,475.00 - $83,300.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Duration: 12 Month Contract Pay: $30-38/hr W2 Schedule: Hybrid (1-3 days per week) Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. Responsibilities include the following. Other duties may be assigned.: Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary. Select, train, develop, appraise, and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. Education: Bachelor's Degree required. Three (3) years Operational experience required. Two (2) years' experience in a leadership role required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills and abilities: Ability to learn and retain information at a fast pace preferred Strong organizational, planning, analytical and communication skills. Other related skills and/or abilities may be required to perform this job. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.

This role is focused on driving customer-centric improvements and optimizing service delivery within the Customer Success Team. Using data to understand customer behavior, the Specialist II, Customer Success will identify trends and improve customer satisfaction and retention by providing data-driven insights, creating reports, and collaborating with other departments such as Operations, Sales, and Marketing. It will also support strategic projects aimed at improving the customer experience by gathering and analyzing business requirements, identifying opportunities for improvement, and designing solutions that meet business needs. Key responsibilities include data analysis, KPI tracking, reporting, and leveraging customer success platforms. Essential skills include strong data analysis capabilities, knowledge of key performance indicators (KPIs), and excellent communication and process design abilities.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist branch offices and Financial Advisors (FA) with their client needs by researching and resolving escalated issues associated with client accounts. Resolves and recommends solutions to moderately complex problems that arise with the FA's, their clients, branch administration, and/or other departments including AML, Supervision, and Risk Management. Essential Duties and Responsibilities * Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications. * Through analyzation, uses discretion and experience to autonomously resolve issues to ensure client satisfaction and adherence to company policies and procedures. * Follows up, either verbally or in writing, to ensure client satisfaction. * Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs. * Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level. * Communicates and coordinates with Registrations, Sales Management and Compliance departments to monitor, identify and resolve issues requiring branch and FA escalation. * Acts as liaison for the branches by explaining the many different systems used and directing the FA to the appropriate systems needed. * Executes trades in the absence of the FA. * Assists branches and the Asset Management Services team to ensure independent branches meet requirements for specific advisory account types. * Serves as main point of contact for certain firm initiatives, changes, or unexpected events. Examples include changes to account fees, trade fees, statement and reports * Acts as the liaison for the Attorney of the Day process. * Maintains records of incoming calls, resolutions to the calls, and any contact to follow-up with branch personnel. * Responds to FA questions and concerns about the statements and confirms. Must understand and be able to interpret all products and information on various types of statements. * On a case-by-case basis, evaluates and determines approval for fee-waivers submitted by a branch. * Works with branches and advisors on the cost of doing business (trade related costs). * Acts as the main point of contact when BCP events arise for the independent branches. * Performs other duties and responsibilities as assigned. *Job Type & Location* This is a Contract to Hire position based out of Southfield, MI. *Pay and Benefits*The pay range for this position is $33.65 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Southfield,MI. *Application Deadline*This position is anticipated to close on Jan 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Our management consulting team focuses on our clients' critical business needs. From transaction services to operations and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and mitigate costs and risks. At Plante Moran, we have the privilege of serving clients and providing consultative services as they face challenges and seek new opportunities. Plante Moran's Transaction Advisory Services (TAS) team delivers strategic guidance and financial due diligence across the investment lifecycle, from pre-LOI through post-acquisition. As a manager, you will focus on buy-side and sell-side due diligence engagements, including quality of earnings analysis, working capital assessments, and review of accounting policies to evaluate performance sustainability and identify risks. Responsibilities include researching industry and target data, building financial models, analyzing financial statements under GAAP, calculating adjustments, preparing reports, presenting findings, participating in client meetings, supervision, and assisting with project scoping. Your role. Your work will include, but not be limited to: Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, and management buyouts Prepare detailed financial analysis to assist clients evaluating acquisition decisions Participate in client meetings and site visits while interacting with top-level management to acquire and assess important information for financial analysis Develop and review financial forecasts Assist with development and review of financial reports to determine quality of historical earnings and assets and liabilities to be acquired Analyze financial statements to determine sustainability of performance Assist in preparing proposals and engagement letters Organize varying projects against deadlines and mange time effectively The qualifications. Bachelor's Degree in Accounting or Finance Preferred Certifications: CPA 4-6 years of experience in a Transaction Advisory services practice, an Audit or Consulting practice, or Investment Banking Consistent travel with approximately 20% overnight This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week. What makes us different? On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review theposition location for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent. Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in IL, MA or CO is: $100,000.00 - $140,000.00

Horstman seeks a Purchasing professional capable of enhancing and supervising the procurement team. The successful candidate will oversee the procurement and supplier management activities assuring timely and cost-effective acquisition of materials, components, and services while leveraging the global footprint of purchasing. This Supervisor ensures compliance with established group procurement policies, systems and procedures. This position demands a strategic thinker with strong understanding of supply chain and procurement processes, manufacturing demands, and the ability to achieve cost and timing objectives within the buys. This position is key to scheduling, material planning, supplier communication and negotiation, and integrating with other company functions. Key Responsibilities Establish Standardized Program Management System & Procurement Execution and Coordination * Procurement Management and Supervision: Source, negotiate, and procure materials, components and services in accordance with project requirements, ensuring compliance to specification and defense regulations. Manage procurement and global transportation. * Supplier Relationship Management: Develop and maintain strong relationships with suppliers, fostering partnerships that ensure the reliability, quality and competitiveness of our supply base. * Contract Negotiation: Negotiate terms, conditions and pricing with suppliers to secure best possible agreement while mitigating risks and ensuring adherence to budget. * Supply Chain Optimization: Continuously evaluate and improve the supply chain processes, identifying opportunities for cost savings, efficiency improvements and risk mitigation strategies. * Market Analysis: Conduct market research to stay informed about industry trends, pricing and availability of materials and components. * Compliance: Ensure all procurement activities comply with industry regulations, Governmental procurement and security requirements, local and global company policies while maintaining accurate records and documentation. * Cross-Functional Collaboration: Work closely with Engineering, Project Management, Cost Estimation, Quality Assurance, Group Purchasing, Global Commodity Management and other teams to align procurement strategies with project goals and timelines. * Risk Management: Identify potential risks in the supply chain and develop strategies to mitigate them, ensuring continuity and reliable supply * Systemization: Assure data integrity of supply chain data within the MRP system and support continued enhancement of the system to support efficiency gains. * Team Supervision: Supervise the daily operations of the sourcing team. Provide mentoring and skill development to the Purchasing team of 1-4 people. Collaborate with the office of Programs, Operations to assure manufacturing paperwork is available as required, and quality to support smooth flow of material, on schedule and within budget. Understand principals of estimating and be able to supervise individuals in estimating. Skills: * Strong negotiation and contract management skills * Excellent analytical, problem solving and decision-making abilities * Experience in procurement software, tools, MRP systems * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Ability to work within a multi-national defense company with a multicultural, global customer base. * Understands mechanical drawing nomenclature and has familiarity with engineering terminology * Understanding of raw materials and manufacturing processes * Understanding of cross border supply chain and logistics * Ability to carry out supplier audits * Detail oriented and organized with the ability to set directions for the team * Positive attitude with a commitment to continuous improvement * Ability to drive results and self-motivated * Understanding of the requirements of US Defense import/export restrictions (ITAR) Required Qualifications * Bachelor's degree in business, supply chain, or related field * 4+ years of purchasing experience in the manufacturing aerospace/defense business * In depth understanding of DoD program requirements, contracting, and government customer expectations. * Experience with international suppliers and negotiating contracts. * Proficiency with ERP/MRP systems and understanding of production scheduling and estimating fundamentals. * Knowledge of ITAR/EAR/export controls. * Strong leadership, communication and organizational skills. * MS Office application proficiency. * Experience managing cross-functional technical teams. * Ability to obtain and maintain a U.S. security clearance. * Comfortable with communication to all organizational levels. * Direct experience negotiating with suppliers. Preferred Qualification * Certifications such as MCIPS, CPSM, CPM, or CPIM or equivalent professional qualification combined with demonstratable experience in procurement-related positions * Experience in a small-business environment where cross-functional coordination is critical. * Holds a valid driver's license * Manufacturing and inventory management * Ability to travel internationally * In depth understanding of VISUAL ERP * Familiarity with manufacturing operations, configuration management, and quality systems (AS9100, ISO, etc.).

Role Description JOB TITLE: Non-Clinical Statistics Team Lead Statistics and Data Management, Automation and Data Sciences Veterinary Medicine Research & Development (VMRD) May consider remote* We are seeking a Non-Clinical Statistics Team Lead with deep expertise in statistical design and analysis of experiments for applications in pharmaceutical manufacturing, diagnostics, and/or device development. Strong team-building, interpersonal skills, and statistical consulting experience are essential. The ideal candidate will partner closely with laboratory scientists, engineers, and cross-functional stakeholders to ensure the use of fit-for-purpose study designs and statistical methods that support robust decision-making, high-quality deliverables, and program success. A willingness to develop a strong understanding of laboratory methods and device development processes is essential for effective communication and collaboration. This role is a player-coach position: the colleague will lead and mentor a team of statisticians while also contributing directly to ongoing projects. Our department is highly collaborative, and colleagues are expected to actively engage in group discussions, contribute to best practices, and follow standardized departmental procedures to promote consistency and quality across studies. The successful candidate must have excellent communication and interpersonal skills, the ability to work both directly and indirectly through other statisticians with multidisciplinary teams, and strong capability to manage multiple concurrent projects. Cross-site support is required, and occasional travel may be necessary. The successful applicant embodies Zoetis' Core Beliefs: Our Colleagues Make The Difference, Always Do The Right Thing, Customer Obsessed, Run It Like You Own It, and We Are One Zoetis. Responsibilities Lead a team of statisticians to apply fit-for-purpose study designs and statistical methods across assay, method, and process development and validation, as well as specification setting for drug, vaccine, and diagnostics products. Participate in the design, execution, and analysis of studies supporting the above areas. Advance the implementation of Quality by Design (QbD) principles and Design of Experiments (DoE) methodologies. Collaborate with statistics leadership, stakeholders, and partners to implement statistically optimal approaches and contribute to the development of guidelines, templates, best practices, and SOPs. Develop and deliver statistical education courses in collaboration with other members of the statistics team. Coach and mentor both statistical and non-statistical colleagues in their personal, technical, and career development. Contribute to team discussions to promote continuous improvement and sharing of statistical knowledge and approaches. Help develop and standardize experimental design protocols across multiple projects. Provide guidance on data collection and retrieval; develop programs or tools to enable scientists to generate analyses where appropriate. Qualifications PhD (preferred) or MS in Statistics (or a closely related field with extensive statistical training) 10+ years of pharmaceutical experience Essential Skills and Attributes Comprehensive knowledge of statistical design and modeling approaches in drug and/or diagnostics development, including QbD and DoE principles. Proficiency with data handling and statistical analysis using PC-SAS, JMP, R, and other relevant software packages. Excellent oral and written communication skills, with strong statistical consulting expertise. Demonstrated leadership experience, including building and/or managing teams while fostering innovation, creativity, learning mindsets, teamwork, continuous improvement, and accountability. Strong interpersonal skills with a proven ability to build relationships with peers and cross-functional partners. Skilled in delegation, coaching, and providing supportive learning opportunities for team members. Ability to critically evaluate scientific publications. Highly organized, detail-oriented, and capable of managing multiple concurrent projects effectively. The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors. Base Pay Range: $184,000- $225,000 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors. Base Pay Range: $208,000 - $254,000 [This position is eligible for short-term incentive compensation.] [The position is also eligible for long-term incentive.] We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Detroit, MI, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor's degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. Benefits Competitive compensation: $180,000-$225,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

We are looking for a Customer Identity and Access Management leader who will report directly to the Head of IAM and will be responsible for overseeing the strategy, implementation, and governance of CIAM solutions. You will be the main point of contact for all CIAM design and architecture matters, and you will ensure secure and seamless customer authentication, authorization, and identity management. Key responsibilities: Drive the vision, strategy, and execution of customer identity and access management initiatives. Lead the CIAM strategy, aligned with business objectives. Cross-Functional Collaboration: Work collaboratively with sales, marketing, customer support, and other teams to ensure cohesive messaging and a seamless customer experience. Review and update the CIAM roadmap and budget, ensure that they are aligned with the organization's needs, expectations, and resources. Define and enforce policies, standards, and best practices for customer identity management. Ensure compliance with security and data privacy regulations, such as GDPR, SOX. Developer Engagement: Create and execute strategies to drive developer adoption of the CIAM solution, including the development of comprehensive documentation, SDKs, APIs, and other resources. Ensure seamless integration of CIAM platforms with digital services Product Development: Collaborate closely with engineering, design, and QA teams to define product requirements, prioritize features, and oversee the product development lifecycle. Collaborate with cybersecurity teams to enhance security posture through IAM controls Research and evaluate new technologies, trends, and best practices in the CIAM domain, and recommend solutions that can enhance the CIAM capabilities and efficiency. Customer Feedback: Gather and analyze feedback from developers and customers to continuously improve the product and ensure it addresses their needs effectively. Establish and monitor key performance indicators and metrics for the CIAM portfolio and provide regular reports and feedback to the Head of IAM and other stakeholders. Act as the IAM design authority representative and spokesperson in internal and external events, meetings, and forums.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Responsible for providing tariff classification support, coordinating logistics activities, and ensuring EXIM compliance for shipments across the United States, Mexico, and Canada. Supports cross -border operations, documentation accuracy, and communication with customs brokers and logistics partners. Key Responsibilities Classify products using HTSUS (US), HS (Canada), and HTS/TIGIE (Mexico). Support USMCA documentation and verify rules of origin. Coordinate cross -border logistics with freight forwarders, carriers, and customs brokers. Prepare/review import & export documents (Commercial Invoice, Packing List, BL/AWB, USMCA Certificate). Ensure compliance with CBP, CBSA, and Mexican Customs (SAT) regulations. Track shipments and provide timely updates to internal stakeholders. Assist in duty calculations and basic landed -cost analysis. Maintain tariff, logistics, and compliance records for audits. Requirements Bachelor's degree in Supply Chain, International Business, or related field. Knowledge of tariff classification, EXIM procedures, and North American customs processes. Familiarity with cross -border trade (US-Mexico-Canada). Good communication, documentation, and analytical skills. Experience with ERP systems and MS Excel.

We are looking for a Customer Identity and Access Management leader who will report directly to the Head of IAM and will be responsible for overseeing the strategy, implementation, and governance of CIAM solutions. You will be the main point of contact for all CIAM design and architecture matters, and you will ensure secure and seamless customer authentication, authorization, and identity management. Key responsibilities: Drive the vision, strategy, and execution of customer identity and access management initiatives. Lead the CIAM strategy, aligned with business objectives. Cross-Functional Collaboration: Work collaboratively with sales, marketing, customer support, and other teams to ensure cohesive messaging and a seamless customer experience. Review and update the CIAM roadmap and budget, ensure that they are aligned with the organization's needs, expectations, and resources. Define and enforce policies, standards, and best practices for customer identity management. Ensure compliance with security and data privacy regulations, such as GDPR, SOX. Developer Engagement: Create and execute strategies to drive developer adoption of the CIAM solution, including the development of comprehensive documentation, SDKs, APIs, and other resources. Ensure seamless integration of CIAM platforms with digital services Product Development: Collaborate closely with engineering, design, and QA teams to define product requirements, prioritize features, and oversee the product development lifecycle. Collaborate with cybersecurity teams to enhance security posture through IAM controls Research and evaluate new technologies, trends, and best practices in the CIAM domain, and recommend solutions that can enhance the CIAM capabilities and efficiency. Customer Feedback: Gather and analyze feedback from developers and customers to continuously improve the product and ensure it addresses their needs effectively. Establish and monitor key performance indicators and metrics for the CIAM portfolio and provide regular reports and feedback to the Head of IAM and other stakeholders. Act as the IAM design authority representative and spokesperson in internal and external events, meetings, and forums.

Store - DET-TROY, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

JobID: 3018836 Category: JobSchedule: Full time JobShift: : An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service . Major Responsibilities: * Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills. * Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets. * Works with General Manager to meet profitability goals * Conducts meetings on a monthly/quarterly basis. * Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising. * Assists sales force by developing low installation costs and suggesting proper and varied applications of systems. * Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service. * Ensures consistency of field installation and service activities. * Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention. * Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques. * Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results Knowledge, Skills and Abilities Education: Associate degree or equivalent related experience. Experience: * 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers * Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team. Skills: * Solid business skills. * Must be conceptually oriented with the ability to think and act strategically. * Proven management skills with the ability to train, develop, and motivate. * Strong written and verbal communication skills. * Intermediate to advanced computer skills in a Microsoft Windows.

Onsite in Auburn Hills, MI (3 days week) The Service Parts Analyst (SPA) plays a critical role in supporting vehicle launch readiness by managing the creation, maintenance, and release of service parts across multiple vehicle programs. This position ensures timely and accurate part setup using various internal systems and collaborates cross functionally to resolve issues impacting service part availability and accuracy. Key Responsibilities: Create, maintain, and release service parts to meet vehicle launch timing requirements. Manage high-volume part setups (8,000-10,000 annually) and changes (2,000-2,500 annually) based on Change Notices (CN). Utilize internal systems to ensure accurate part setup and tracking, including: TeamCenterSBOM / EBOMWebCNEMEA PDFFiat Systems (CSPS, ePER) Internal Qlik Dashboards Support various vehicle change categories: New: Entirely new vehicle family Platform Variant (P/V): Significant modifications to existing platforms Mid-Cycle Action (MCA): Styling updates with carryover structure Carry Over (C/O): Minor updates or improvements Escalate issues promptly to FCA supervisors and participate in regular checkpoint reviews. Track progress using internal dashboards and communicate status updates effectively. Requirements: High school diploma or GED 3+ years of experience in automotive service parts or as an automotive technician Computer proficient-PC literacy with Windows, Google, Microsoft Office Experience working in a team environment Problem solving skill Preferred Requirements: Bachelor's degree or 10+ years parts experience Development of organizations service products Familiarity with: 1. Bill of Materials 2. Common service part practices and methodologies Good analytical, organization and communication skill Additional Information / Must Have's: Vehicle Systems Technical Knowledge Microsoft Suite Competency Project Management “3+ years of experience in automotive service parts or as an automotive technician”. Driving: No Travel: We put 0-20%.... Small potential for travel to local suppliers. International travel 0.00001% possibility. **The role would be onsite in Auburn Hills, MI (currently 3 days per week - but subject to change based on company policy) Contract to hire opportunity