Customer service supervisor jobs in Rocklin, CA - 837 jobs

Job DescriptionWHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES: Increase membership sales and retail sales Greet visitors and provide an excellent customer experience Book appointments in person or by phone Social Media account maintenance and updates Contribute to group operations, such as inventory maintenance Maintain a clean and inviting environment REQUIRED SKILLS: 1+ years customer service or retail sales experience Strong attention to detail Ability to multitask in a fast-paced environment Ability to work some weekends and some evenings Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Industry-leading compensation - Hourly wage + Sales Commission Extensive training and support Excellent growth opportunities Free Eyelash Extensions and generous discounts on retail A team that cares for and supports, one another OUR MISSION: We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence. COVID Related Precautions: Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe. The Lash Lounge Sacramento - DOCO | 405 K St. Ste. #265, Sacramento, CA 95814 | Ph: ************ The Lash Lounge Roseville Nugget Plaza | 731 Pleasant Grove Blvd.., Suite #170, Roseville, CA 95678 | Ph: ************ *********************

The Customer Service Supervisor provides frontline leadership for the Home Services and Warranty customer service teams, ensuring consistent execution of daily operations and a strong customer experience. This role focuses on coaching team members to meet performance expectations, reinforcing standard work, conducting standard work audits, and identifying continuous improvement opportunities within established processes. The Supervisor plays a key role in translating expectations into daily action, supporting team development, and keeping operations running smoothly during business hours. Core Responsibilities People Leadership & Development • Supervise CSRs and Dispatchers across Home Services and Warranty • Conduct regular 1:1 coaching sessions tied to KPIs and behaviors • Provide clear, documented performance feedback • Reinforce training, scripts, and standard work • Address attendance, adherence, and conduct issues • Foster a professional, accountable team culture Performance Management & KPIs • Drive performance against assigned KPIs • Monitor daily and weekly performance reports • Identify gaps and apply coaching or corrective action • Support performance reviews and documentation Operational Execution - Call Center & Dispatch • Ensure inbound and outbound calls follow standards • Supervise dispatch execution within defined rules • Ensure outbound calling is completed as directed • Handle escalations within guardrails • Provide backup support during high call volume Operational Execution - Warranty • Ensure warranty workflows are followed accurately • Monitor documentation and timeline adherence • Coach correct handling of warranty calls • Escalate recurring issues or edge cases Staffing, Scheduling & Capacity • Create and maintain weekly schedules • Ensure queue coverage from 8:00 a.m. - 5:00 p.m. • Manage PTO, breaks, and day-of adjustments • Ensure no overtime is worked • Adjust availability in ServiceTitan capacity planner to match demand Standard Work & Continuous Improvement (Lean) • Maintain and reinforce standard work documentation • Conduct regular standard work audits • Coach adherence to standard work • Update documentation for approved changes • Identify and escalate continuous improvement opportunities AI Quality Monitoring • Monitor AI-supported interactions • Identify and document AI issues • Assist with testing approved AI changes Communication & Collaboration • Communicate expectations and updates clearly • Escalate risks and trends with context • Partner with leadership on continuous improvement Qualifications Required: • 2+ years supervising customer service or call center teams • Required industry background in HVAC and/or plumbing home services • Experience coaching to metrics • Strong communication and documentation skills Work Environment • Call center environment with moderate noise • Prolonged computer and headset use • Flexibility during peak periods

The selected candidate will assist with providing Trihydro's clients and customers with effective, responsive, and safe stormwater compliance solutions. If you know Stormwater Management and you are familiar with the Best Management Practices utilized to protect water quality, and have an attention to detail, we encourage you to apply! This full-time position requires approximately 40-45 hours per week and involves a blend of project management, strong communication skills, technical writing, reporting, and problem-solving abilities. If you thrive in a fast-paced, collaborative environment, this opportunity is ideal for you. Key Responsibilities: Design and manage stormwater BMP and restoration projects throughout Northern California. Direct and manage staff and sub-contractors Work closely with utility, private and industrial clients. SWPPP development and technical review Best Management Practices (BMP) design. Monitor project progress and take corrective action as needed. Ensure project deliverables are met on time and within budget. Lead, mentor, and manage project teams, assign tasks, and monitor progress. Support client stewardship and business development activities. Qualifications: Professional stormwater licensure preferred (e.g., QSD/QSP/QISP). Experience with developing and implementing SWPPPs under the California Construction General Permit, Industrial and/or Municipal stormwater permits. Experience with fire response and restoration (preferred). Construction Management and/or Project Management experience. Capable of performing limited field work (site assessments) along with writing, problem-solving skills and a commitment to producing high-quality deliverables. A minimum 5 years of relevant experience. A clean driving record. A demonstrated commitment to safe work practices. Written and oral communication skills with the ability to communicate effectively with clients, construction crews and project team members. Initiative and motivation, with an emphasis on completing high quality project deliverables on schedule. Dependability, with the ability to work independently or in a team environment. Ability to travel within Northern California. What We Offer: Industry-leading 401(k) retirement plan, including a 6% discretionary match. Paid time off including vacation, flex, sick, paid family medical leave, and holiday pay. Comprehensive health insurance program (medical, dental, vision, and prescription). Opportunities for professional development and career growth. A collaborative and inclusive work environment. Mentoring and opportunities for professional advancement. Best-in-class safety culture. The salary information shown below is a general guideline ONLY. Salaries are based on candidates' experience and qualifications, as well as market and business considerations. Summary pay range: $80,000 - $110,000 This position will remain open until a qualified candidate has been selected. Trihydro is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because of a protected Veteran status.

Job Description About the Role: The Front Desk Manager/Customer Service Manager plays a pivotal role in ensuring exceptional guest experiences within the accommodation and food services industry. This position is responsible for overseeing the front desk operations, managing customer service teams, and maintaining smooth communication between guests and internal departments. The manager will lead efforts to resolve guest concerns promptly and efficiently, fostering a welcoming and professional environment. By implementing effective service standards and training programs, the role aims to enhance customer satisfaction and loyalty. Ultimately, this position drives operational excellence and contributes to the overall success and reputation of the establishment. Minimum Qualifications: High school diploma or equivalent; associate or bachelor's degree in hospitality management or related field preferred. Minimum of 3 years experience in front desk operations or customer service within the hospitality industry. Proven leadership experience managing a team in a fast-paced service environment. Strong knowledge of property management systems and reservation software. Excellent communication and interpersonal skills. Preferred Qualifications: Bachelor's degree in hospitality management, business administration, or a related field. Experience with customer relationship management (CRM) tools and advanced booking platforms. Certification in hospitality management or customer service excellence. Multilingual abilities to assist a diverse guest population. Demonstrated success in implementing customer service training programs. Responsibilities: Supervise and coordinate daily front desk activities to ensure efficient and courteous service delivery. Manage and train front desk and customer service staff to uphold high standards of guest interaction and problem resolution. Handle guest inquiries, complaints, and special requests promptly and professionally to maintain guest satisfaction. Collaborate with housekeeping, maintenance, and food service departments to ensure seamless guest experiences. Monitor and maintain accurate records of reservations, billing, and guest information using property management systems. Develop and implement customer service policies and procedures to improve operational efficiency. Prepare reports on guest feedback, staff performance, and operational issues for senior management review. Ensure compliance with health, safety, and security regulations at the front desk area. Skills: The required skills are utilized daily to manage front desk operations efficiently and to lead the customer service team in delivering outstanding guest experiences. Strong communication skills enable the manager to interact effectively with guests, staff, and other departments, ensuring clear and professional exchanges. Leadership and team management skills are essential for motivating staff, resolving conflicts, and maintaining high service standards. Proficiency with property management and reservation systems allows for accurate handling of bookings, billing, and guest information. Preferred skills such as multilingual abilities and CRM expertise further enhance the manager's capacity to serve a diverse clientele and implement strategic customer service improvements.

Replies within 24 hours WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES: Increase membership sales and retail sales Greet visitors and provide an excellent customer experience Book appointments in person or by phone Social Media account maintenance and updates Contribute to group operations, such as inventory maintenance Maintain a clean and inviting environment REQUIRED SKILLS: 1+ years customer service or retail sales experience Strong attention to detail Ability to multitask in a fast-paced environment Ability to work some weekends and some evenings Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Industry-leading compensation - Hourly wage + Sales Commission Extensive training and support Excellent growth opportunities Free Eyelash Extensions and generous discounts on retail A team that cares for and supports, one another OUR MISSION: We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence. COVID Related Precautions: Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe. The Lash Lounge Sacramento - DOCO | 405 K St. Ste. #265, Sacramento, CA 95814 | Ph: ************ The Lash Lounge Roseville - Nugget Plaza | 731 Pleasant Grove Blvd.., Suite #170, Roseville, CA 95678 | Ph: ************ ********************* WHAT WE DO: The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence. WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you'll get both intensive theory-based and hands-on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Sierra College has committed to foundationally re-engineer its programs and services using Guided Pathways to increase student achievement, ensure student equity, and effect timely goal completion. Under administrative direction of the Program Manager, Student Engagement or assigned administrator, the Supervisor of Undocumented and International Support Services serves as a member of the District's management team to provide leadership, facilitate and deliver student engagement and support services, and to coordinate and perform related work as required. The Supervisor of Undocumented and International Support Services performs a full range of administrative, programmatic, and technical duties and services in support of international, undocumented, and immigration-impacted students who are interested in or are attending Sierra College. The Supervisor oversees and coordinates assigned functions, activities, and services of the Undocumented Student Center, as well as participates in the daily activities of providing international, undocumented, and immigration-impacted students with specialized information, assistance, support, connections, referrals, and training. The Supervisor also partners with campus stakeholders and community organizations to: provide resources and deliver services for undocumented and immigration-impacted students; effect a student-centered support ecosystem; maximize international, undocumented, and immigration-impacted students' access to all available support services; and, promote student equity, success, retention, and completion by removing structural and systemic barriers to degree and credential attainment. The Supervisor effectively engages in partnership development, grant management, and reporting duties in support of the Undocumented Student Center and international students, and the position requires maintaining currency regarding topical issues, emerging strategies, best practices, legislation, and local, state, and federal policies related to international, undocumented, and immigration-impacted students. As part of a comprehensive Student Services team, the Supervisor also coordinates student engagement or basic needs events, performs related services, and provides oversight for center operations, as needed. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students, and values the rich diverse backgrounds that make up the campus community. The Supervisor Undocumented and International Support Services must demonstrate a profound understanding of successfully supporting individuals with varying and diverse backgrounds, including persons with disabilities, various gender identities and sexual orientations, individuals from historically underrepresented communities, and other groups. The Supervisor of Undocumented and International Support Services will effectively ensure the District develops and provides strategies for undocumented and immigration-impacted student success, as well as proactive, student-centered practices and policies committed to eliminating equity gaps. Need Help With Your Online Account? * Use the online Help Guide or contact the NEOED Applicants Support Line at ************ if you need assistance with your online applicant account. * Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. If you have any questions about this position, please contact the Human Resources Department at ********************. Examples Of Functions and Tasks REPRESENTATIVE FUNCTIONS: * Coordinates and provides key resources, essential activities, proactive support, and holistic services associated with the entire student journey for international, undocumented, and immigration-impacted students (including students from mixed status families). * Assists prospective undocumented students and students from mixed status families through the entire onboarding experience, whether in person or virtually, including the completion of admissions/financial aid applications, the navigation of campus technology platforms, and enrollment processes. * Collaborates with Admissions and Records and other Student Services areas to assist with the onboarding and continued enrollment and support of international students. * Manages and facilitates all aspects and daily operations of the Undocumented Student Center; develops, coordinates, and delivers a broad range of culturally-inclusive workshops, programs, and academic and support services specifically designed for undocumented students, students from mixed status families, and international students. * Develops, implements, supervises and performs the daily functions and programming activities of a "one-stop" Undocumented Student Center; establishes, maintains, and further develops local and regional partnerships with community agencies, especially to improve and offer service delivery; responds to crisis situations related to immigration or customs enforcement in a trauma-informed manner; develops and implements culturally-inclusive communication protocols, services, and programs that support the success of international, undocumented, and immigration-impacted students. * Builds and supports a trauma-informed and culture of care in service and support of undocumented students, students from mixed status families, and international students. * Develops, coordinates, and delivers UndocuAlly trainings, professional development activities, and related workshops for District employees, student ambassadors, and external partners to work with undocumented students, students from mixed status families, and international students in a culturally-inclusive manner. * Coordinates legal advice and support services for undocumented and immigration-impacted students, especially in regard to changes in state and federal level laws and policies. * Coordinates and procures trauma and culturally informed mental health and basic needs support services for undocumented students and students from mixed status families, including through partnerships on campus or through external agencies. * Collaborates and coordinates with student services departments, including Financial Aid, Admissions and Records, Special Populations programs, Basic Needs, Outreach, Student Engagement, Career and Transfer Connections, the Library and Learning Resource Center, and the Success Center to best serve and meet the needs of undocumented students, students from mixed status families, and international students. * Maintains clear, consistent, and effective coordination and communication, as well as cohesive and substantial partnerships, with district faculty, staff, students, and external organizations to successfully coordinate activities and programs, improve services, resolve issues, and exchange information; advises, provides guidance, and prepares and delivers presentations on issues pertaining to undocumented and immigration-impacted students. * Collaborates and coordinates with the campus career center and regional partners to develop on-campus paid internships, peer to peer mentor programming, on-campus employment, stipends for AB540, DACA, and other undocumented students connected to their career interests. * Provides proactive, personalized support to undocumented and immigration-impacted students by connecting and meeting with them and their families on a regular basis at all District locations (Rocklin, Roseville, Nevada County and Tahoe-Truckee), as well as off-campus as needed. * Creates, authors, and develops culturally-inclusive and multi-lingual outreach and recruitment communications in print, electronic, web and social media formats; maintains a virtual presence and online services for international, undocumented, and immigration-impacted students; develops and provides comprehensive recruitment strategies and services, especially in partnership with external educational and nonprofit organizations, for international, undocumented, and immigration-impacted students. * Provides comprehensive, in-depth program information through individual meetings, group information sessions, admissions workshops, and panel discussions to diverse populations; maintains an equity-minded and intersectional focus, responsiveness, and sensitivity towards disproportionately impacted communities. * Maintains a current understanding of local, state, and federal policies, laws and regulations regarding serving and supporting undocumented students, students from mixed status families, and international students; provides technical and content expertise, information and assistance to the assigned administrative supervisor and leadership; assists in the formulation and development of district policies, procedures, and programming. * In consultation with assigned administrative supervisor, manages administrative, compliance, development, and reporting aspects of assigned budgets, grants and subgrants, including procurement and contracting processes; analyzes and reviews assigned budgetary and financial data; authorizes expenditures in accordance with established limitations and institutional timelines. * Plans, facilitates, and coordinates large events, including relevant conferences, educational summits, and outreach activities with K-12 districts and other on campus and external partners. * Participates in the development and implementation of equity-informed goals, objectives, policies, and priorities for the Undocumented Student Center; develops and standardizes procedures and methods to improve and continuously monitor and assess the effectiveness of the center; identifies opportunities for improvement and makes recommendations to assigned administrative supervisor; initiates, oversees, and directs the collection of student data to measure and evaluate student success of international, undocumented, and immigration-impacted students; prepares and maintains assigned narrative, financial, and statistical reports. * Develops, implements, and maintains systems to ensure compliance with program eligibility standards. * Establishes partnerships and maintains relationships with school district officials, community leaders, various organizations, and public agencies to encourage participation, coordinate campus projects with assigned center activities, and improve service delivery. * Trains, supervises, and evaluates the performance of assigned staff or student workers; interviews and selects employees and student workers utilizing an equity-minded lens. * Establishes and maintains confidential and sensitive records (including student records); maintains complex, interrelated filing systems; and ensures confidentiality of information. * Develops yearly calendar of collaborative events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates, facilitates, and delivers assigned activities; ensures the timely completion of work in accordance with established policies, procedures, and standards. * As part of the Student Engagement team, as well as a partner of the Basic Needs Program, collaborates, assists, facilitates, or provides oversight in the development and delivery of student engagement or basic needs events, services, or center operations, as needed. * Performs other duties and responsibilities as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS: The following describes the education, experience, knowledge, skills, and abilities required to enter the job and successfully perform the assigned duties. Education and Experience Guidelines Experience: At least one year of experience working in a social service environment, a community service organization, a community college or educational institution, or related position. Education: A Bachelor's degree from an accredited university, preferably in social work, sociology, education, or other related field, and License or Certificate:Valid California driver's license and a safe driving record to drive a District or personal vehicle. Knowledge of: * Pertinent federal, state, and local laws, codes, policies and regulations related to international, undocumented, and immigration-impacted students. * Current best practices and trends for providing undocumented student support services, including equity-focused, trauma-informed, and culturally-responsive practices, in a community college or similar setting. * Strategies, processes, and practices in case management techniques in higher education, especially in facilitating equity-minded services, support of basic needs, and financial aid. * Role of higher education, and specifically community colleges, in supporting marginalized populations. * Methods to successfully support individuals with varying backgrounds, which includes persons with disabilities, various gender identities, various sexual orientations, individuals from historically underrepresented communities and other groups. * Personnel management practices and techniques of supervision and staff evaluation. * Current higher education equity-based retention and success trends. * Database management, student information systems, statistical data interpretation, and the application of information technology to student success. * Collaborative problem solving and conflict resolution techniques. * Accounting and budgeting methods, audit procedures, statistics, and data interpretation. * Management and leadership concepts and practices, including change management, organizational and motivational techniques. * Employment processes, collective bargaining processes, data collection, and report writing. * Safety practices. Ability to: * Coordinate, oversee, and facilitate the daily operations and activities of the Undocumented Student Center. * Envision, develop and maintain short and long-term strategic plans for increasing access and success of international, undocumented, and immigration-impacted students. * Work directly with international, undocumented, and immigration-impacted students to support their unique needs and educational journey. * Perform a specialized, technical, and complex programmatic and administrative duties that require independent judgment and personal initiative. * Understand the organization and operation of the District, the Undocumented Student Center, and outside agencies as necessary to assume assigned responsibilities. * Apply an equity-minded framework and ensure programs, services and processes are designed and delivered to meet the varying needs of all students. * Learn department and program objectives and goals. * Understand, interpret, apply, explain, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. * Use technical concepts and basic program management tools and techniques to coordinate the Undocumented Student Center and solve complex problems in creative and effective ways. * Develop recommendations for problematic areas and implement and monitor changes. * Participate in the development and administration of policies and procedures. * Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning international, undocumented, and immigration-impacted students; * Coordinate and conduct workshops, seminars, special events, class presentations, orientations, and tours in a culturally-inclusive manner. * Determine best connection, referral and support plan for students. * Establish and maintain partnerships with local and regional businesses and community organizations. * Participate in the preparation and administration of assigned budgets. * Exercise skills that emphasize collaboration, consensus building, conflict resolution, and problem solving. * Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. * Research, compile, analyze, and interpret data and information. * Compose and prepare correspondence and written materials related to assigned activities. * Prepare a variety of clear and concise administrative and financial records. * Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations. * Work within the policies, functions, and requirements of area of assignment. * Train and provide work guidance to others. * Plan, organize, and assign work to meet schedules and changing deadlines. * Adapt to changing technologies and learn functionality of new equipment and systems. * Operate office equipment including computers and supporting word processing, spreadsheet and database applications. * Work confidentially with discretion. * Work independently and effectively in the absence of supervision. * Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. * Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, ability status, sexual orientation, and cultural populations of community college students. * Communicate effectively orally and in writing to meet the needs of the supported programs. * Establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS AND WORKING ENVIRONMENT:The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment:Work is performed primarily in a standard office setting and requires occasional travel to local high school districts and campuses. Physical:Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? * One of Aspen Institute's Top 150 Community Colleges in the nation * The Accrediting Commission recognized Sierra "for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission." This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. * Public Employee's Retirement System (PERS) * 18 paid holidays (including extended time off during the winter break) * 22 accrued paid vacation days per year * Competitive benefits package * Currently during summers, some employee groups participate in 4x10 schedules * Qualifying Employer for Public Service Loan Forgiveness (in most cases) Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College's commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College's students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? * Use the online Help Guide or contact the NEOED Applicants Support Line at ************ if you need assistance with your online applicant account. * Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. If you have any questions about this position, please contact the Human Resources Department at ********************. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants. Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Key Information Regarding Our Hiring Process Hiring Subject to Board of Trustees Approval Please note that all new hires require approval from our Board of Trustees during one of their public meetings. Official hire dates will follow this approval. More information about the Board of Trustees and their meetings can be found at **************************************************************** H1B1 Visa Sponsorship Not Available At this time, we do not offer H1B1 visa sponsorship for new employees. Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. * Sierra Community College District currently operates campuses in Rocklin, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO/TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at ************** or via email at ***********************. Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at **************. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English ************** Spanish ************** Voice to TTY/VCO/HCO English ************** Spanish ************** From or to Speech-to- Speech English & Spanish **************

Business Development Representative GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS. This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumers services specialists must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills. Specific duties include: · Handle inbound phone inquiries and web appointment requests from customers · Navigate through multiple computer applications with speed and accuracy · Maintain a high level of world class customer service/professionalism to all customers · Recommend additional products that best suit the customer · Accept and implement coaching and feedback in order to achieve individual and team performance goals · Other duties as assigned Candidate requirements: · High school diploma or equivalent required · Previous customer service experience required · Call center experience highly preferred · Excellent verbal and written communication skills · Proficient computer abilities In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives. Business Development Representative Job Title: Business Development Representative Reports to: BDC Manager SUMMARY The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. DUTIES AND RESPONSIBILITIES · Follow the BDC scripts and guidelines on all inbound and outbound calls · Ensure that all calls presented are answered promptly and professionally · Ability to work well under pressure · Must possess strong organizational skills, time management skills, and the ability to multitask · Acquire a complete knowledge of service information related to the makes and models of the dealership · Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software · Ensure that all information entered into BDC software is consistent and accurate · Maintain a current knowledge of coupons, direct mail pieces, and recall information · Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures · Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance · Ensure that all outbound calls such as - not limited to - No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner · Consistently meet the guidelines set for number of activities to be completed daily · Ensure that the appointments are set consistent with policy/evenly distributed and and set for the appropriate times and personnel · Demonstrate the ability to interact effectively with dealer personnel at all levels · Maintain strict confidentiality of confidential personal information for our customers · Perform other duties as assigned · Maintain a professional code of conduct at all times QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Business Development Representative Job Title: Business Development Representative Reports to: BDC Manager EDUCATION and/or EXPERIENCE High school diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office including Outlook, Word, and Excel and possess the ability to navigate through multiple windows and multiple software applications. Knowledge of Google Docs/Drive is beneficial. Must be able to work well with customers and work well under pressure. Must possess strong organizational and time management skills. Must also possess the ability to multitask. Will be trained on dealership computer systems. REASONING ABILITY Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. The individual must be able to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem solving and making appointments. Professional personal appearance is required. NOTE This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments). Job Type: Full-time Salary: $15.50 - $18.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Supplemental pay types: Commission pay Work Location: In person

Job Description TITLE: CONTACT CENTER SUPERVISOR DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGER PAY SCALE: $30.00 -$35.00 HOUR Sacramento Credit Union is seeking a dynamic and experienced leader to join our team as a Contact Center Supervisor at our main office in downtown Sacramento. We're looking for someone who thrives in a leadership role and is passionate about delivering outstanding member service while fostering a culture of accountability and excellence. As a key member of our leadership team, you will play a critical role in shaping the member experience by creating an environment that emphasizes proactive service, problem-solving, and continuous improvement. This position is ideal for a strategic thinker who can balance operational efficiency with a strong commitment to our mission of improving our members' financial well-being. You'll have the opportunity to influence team performance, drive engagement, and ensure that every interaction reflects our core values and service pledge. The ideal candidate brings a blend of leadership expertise, analytical acumen, and a deep understanding of credit union operations. You should be comfortable leveraging data to monitor performance, identify trends, and implement solutions that enhance service quality and operational consistency. If you are passionate about leading teams, inspiring excellence, and making a meaningful impact on member satisfaction, we invite you to explore this exciting opportunity. RESPONSIBILITIES AND DUTIES: Analyzes, plans, and oversees Contact Center operations. Monitors work conducted by staff for accuracy, efficiency and appropriate handling. Ensures adherence to procedures and guidelines. Ensures effective daily operation including opening and closing the phone queue. Completes one-on-one documented coaching as prescribed, weekly call monitoring and weekly documented coaching with staff to identify their strengths and opportunities. Maintains record of audits. Ensures service/operational challenges are resolved, including complicated issues, situations requiring overrides and optimizing accounts. Act as an escalation point for complex or sensitive member concerns. Provide real-time support to staff during escalated situations. Performs the duties of the Contact Center Manager in his/her absence Oversees work schedules for Contact Center Representatives and Monitor real-time phone queues and digital service channels to support service level goals. Functions as Contact Center Representative on an as-needed basis. Demonstrates strong initiative by proactively identifying service gaps, operational inefficiencies, and training needs, and implementing solutions to improve performance and member experience. Maintains a high level of motivation and personal accountability, consistently driving team engagement, productivity, and results in a fast-paced contact center environment. MINIMUM QUALIFICATIONS: High School Diploma or G.E.D. Experience in a financial institution or credit union in progressive member services positions. Knowledge of credit union products and services, policies, procedures, laws and regulations. Training in management and human resources is highly desirable. Ability to effectively supervise and develop assigned staff. Ability to perform ongoing coaching and maintain coaching logs. Demonstrated computer, 10 key and other office equipment skills. Demonstrated skills in organization and problem solving. Demonstrated inter-personal communication skills. PHYSICAL DEMANDS: Employees may experience the following physical demands for extended periods of time: Sits for long periods, up to 90% of time. View computer screen, up to 90% of the time. Walking throughout the department occasionally, up to 20% of time. Our excellent benefits package includes medical/dental/vision, Paid Time Off, Pay Sick Leave, Subsidized Parking, Paid Holidays, Life insurance/AD&D, Short-term and Long-term disability, 401(k) and more. It is Sacramento Credit Union's policy to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons and administer hiring, working conditions, benefits and privileges of employment, compensation, training, appointments for advancement, including layoffs and recalls for all employees, without discrimination because of veteran status or disability. Powered by JazzHR V3b1y356lU

Nutritional Services/NUTRITION SERVICES SUPV III Date Available: 01/29/2026 Closing Date: 02/06/2026 @4:00pm Location/Site: Nutrition Services Number of Openings: 1 Position Type: Permanent Salary: $5,396 - $6,848 per month Supervisor Salary Schedule Employment Type: Full Time Benefits Included Length of Work Year: Supervisor, Classified, Transportation, Confidential Calendar 1 ( 12 Months/Year, 260 Days/Year, 5 days/Week, Professional Work Day ) Length of Work Day: 8 hours Work Hours: Monday - Friday, 6:00 AM - 2:30 PM Nutrition Supervisor I / II Nutrition Supervisor III Job Description Posting Contact: Denine Arndt, Personnel Technician: *********************** COMMENTS & OTHER INFORMATION: Applications that are incomplete, that state to "see resume" in place of including requested information on application, or an unsigned application will not be considered. REMEMBER! Attachments are NOT automatically added to your applications. Make sure you scan and attach all required documents before the job posting deadline. The District is not responsible for district emails that may be delivered into an applicant's junk/spam mailbox. The San Juan Unified School District Board of Education is committed to equal opportunity for all individuals in district programs and activities. District programs, activities and services shall be free from unlawful discrimination, harassment (including sexual harassment), intimidation, and/or bullying based on actual or perceived characteristics of race; color; ancestry; nationality; national origin; immigration status; ethnic group identification; ethnicity; age; religion; pregnancy, childbirth, termination of pregnancy, or lactation, including related medical conditions and recovery; parental, family, or marital status; reproductive health decision-making; physical or mental disability; medical condition; sex (including sexual harassment); sex stereotypes; sex characteristics; sexual orientation; gender; gender identity; gender expression; veteran or military status; genetic information; affiliation with the Boy Scouts of America; a perception of one or more such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. If you believe you have experienced unlawful discrimination, please contact: Equity Compliance Officer/Title IX Coordinator, Sterling Williams, 3738 Walnut Ave., Carmichael, CA 95608, **************, *************************; Section 504 Coordinator, Dominic Covello, 3700 Garfield Ave., Carmichael, CA 95608, **************, ********************; ADA/Title II Coordinator, Michelle Fischer, 3738 Walnut Ave., Carmichael, CA 95608, **************, ****************************.

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Full time State: California City: Agoura Hills Zip Code 91301 Total Base Pay Range $52,500.00 - $74,000.00 Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work. The Role Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here! The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work. Additional responsibilities include but are not limited to: • Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals • Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information • Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction • Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community. • Support residents during the move-in process, lease renewals, move-out process and resident transfers • Call or visit competitive market communities to update market survey and keep apprised of changing market conditions • Plan and execute resident activities and events to foster positive community connections • Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing You have... • 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment. • 1 or more years of supervisory or training experience required • High school diploma or equivalency (GED) is required. Bachelor's degree preferred • Proficiency in using administrative software and Microsoft Office Suite How AvalonBay Supports You We know that our teams are the beating heart of our success and we're committed to showing our appreciation. We offer: Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (************************************ for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, ‘AvalonBay's Very Best' recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications will be accepted on an ongoing basis. AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (***********************************************************************

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job Description We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety. Minimum Qualifications: Bachelor's degree in Nursing, Health Administration, or a related field required. Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required. Current nursing license or relevant certification preferred. Requires knowledge of and experience working with community agencies and programs. Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process. Requires strong problem-solving and customer service skills. Must be a CA Resident, and must reside in CA while employed. Current and valid California (CA) Driver's License. Must use personal vehicle and current vehicle registration required. Proof of auto insurance required, must maintain CA minimum insurance coverage. BCLS CPR Certification required. Preferred Qualifications: Master's degree in Social Work, Nursing, Health Administration, or a related field. Experience with electronic health record (EHR) systems. Responsibilities: Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals. Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members. Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management. Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges. Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination. Manage compliance with healthcare regulations, organizational policies, and safety standards. Conduct one on ones, audits and regular team meetings to support professional growth and accountability. Develop and implement training programs to enhance team skills and knowledge. Address patient and staff concerns promptly and effectively to maintain a positive care environment.

Job DescriptionSalary: Community Services Supervisor Department: Community Services Reports to: Director of Community Services Classification: Non-Exempt Position Status: Regular, Full Time POSITION SUMMARY Under the direction of the Director of Community Services, the Community Services Supervisor is responsible to ensure the integration of services and/or programs that promote the wellness of the community, children and families. The Community Services Supervisor will assist the education program staff by strengthening relationships between the school and families, while increasing community involvement in support children and youth to encourage growth in ways that support student well-being. The incumbent is expected to work in accordance with themission, purpose, and values of the Colusa Indian Community Council. ESSENTIAL DUTIES and RESPONSIBILITIES Implement and monitor academic standards and excellence for Tribal children and the Education Program; Plan and assist large scale community events for Tribal families; Organize transportation services for tutoring, field trips, and other special events; Develop and implement an ongoing program of activities that increases the number of assets in the children and youth of the Education Program; Plan and facilitate youth activities within the Tribal Education Program; Document educational progress and assist with guiding the Education Program staff to achieve program success as well as enhancing the levels of student academic achievement; Manage Academic Incentives Program for students; Plan, implement, and guide/facilitate activities that encourage educational achievement; Function as a team leader to ensure the standard of work duties and student activities run accordingly; Assist and supervise the Education Liaisons staff to develop a positive, caring and supportive program; Monitor training and provide leadership for the Education Program and staff; guide staff to ensure best practices are followed at all times; Assist with developing, implementing and supporting project timelines with staff; Provide in and after school tutoring with tribal member students. Which may require: the ability to work with children who have mild to moderate learning disabilities, using general education curriculum, or modify to meet the childs individual needs; Be a collaborator, communicator, and positive working colleague who provides strength based support and approaches to team members, children, youth and families; Assumes an equal share of the general department tasks; Assists Education Liaisons as needed in parent communications and check-ins; Act as a mentor and educational advocate to assist in the students progress and measure level of success of implemented supports; Act as a liaison between the tribal community and educational agencies on behalf of tribal students and parents; advocate for students and parents with individual teachers, schools and educational agencies; Develop and maintain records, including student records and confidential information; Develop processes and opportunities to support student and family engagement in the school and community; Advocate for students and parents with individual teachers, schools and educational agencies; Establish and maintain effective working relationships with school officials, participants and parents; Assist director with overall success of after school program; Assist director with hiring and managing staff, oversee training of new educational staff, manage the academic program, and monitor the progress of students; Coordinate/Oversee the Higher Education program; provide higher education academic counseling and assist potential students with college matriculation, financial aid applications and career planning; Develop and oversee curriculum used during Summer Education Session; Oversee the Youth Enrichment Program; 17. Review, assist, research and pursue grant opportunities that align with the Community Services Departments goals; Ensure program compliance with current grant(s); report objectives to county administrators; 18. Monitor Tribal Community Resource Program and implementation; 19. Oversee and assist with members travel and entertainment plans; 20. May perform other duties commensurate with the functions and level of the position. MINIMUM QUALIFICATIONS Education and Experience:Two (2) years post-secondary education and/or experience in a closely related field to working with children, youth, families and communities Licensing: Must be at least 18 years of age Must maintain compliance with Licensing and clear criminal clearance and child abuse index Must be fingerprinted and on file with licensing agency pre-employment Must possess a valid California Drivers License Must obtain and maintain a current certificate in CPR/First aid and health/safety requirements SUPERVISORIAL DUTIES: Education Staff ADDITIONAL KNOWLEDGE, SKILLS, and ABILITIES Must possess excellent communication skills, positive attitude and have the ability to cooperate with others; A great deal of time will be spent interacting with students, parents, school personnel, and other staff involved with the students; Knowledge of California academic standards; Experience working with diverse populations; Willingness to work with a team of staff and departments to meet the needs of the Tribal community; Ability to provide input for lesson plans and curriculum; Partners with parents focusing on each childs individual strengths and abilities; Promotes positive guidance techniques with a variety of creative and expressive activities; Dedicated hard worker with ability to report to work on a daily basis; Team player with good communication skills and positive approaches; Able to work in a fast-paced environment & able to multi-task; Flexibility and ability to assist others when needed; Evaluate students cognitive response to staff (overall well-being). PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: Requires frequent sitting, standing, walking, talking, and hearing in a standard office setting. Specific vision abilities required by this job include close vision to read printed materials and a computer screen with ability to adjust focus; Must be in good health to meet the requirements of a medical examination and TB clearance. May occasionally lift and/or move up to (25-50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in an office setting which is well-lit, ventilated, and temperature controlled. The noise level is usually low to moderate. The incumbent routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines.

Job description Business Development Representative GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS. This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumers services specialists must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills. Specific duties include: · Handle inbound phone inquiries and web appointment requests from customers · Navigate through multiple computer applications with speed and accuracy · Maintain a high level of world class customer service/professionalism to all customers · Recommend additional products that best suit the customer · Accept and implement coaching and feedback in order to achieve individual and team performance goals · Other duties as assigned Candidate requirements: · High school diploma or equivalent required · Previous customer service experience required · Call center experience highly preferred · Excellent verbal and written communication skills · Proficient computer abilities In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives. Business Development Representative Job Title: Business Development Representative Reports to: BDC Manager SUMMARY The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. DUTIES AND RESPONSIBILITIES · Follow the BDC scripts and guidelines on all inbound and outbound calls · Ensure that all calls presented are answered promptly and professionally · Ability to work well under pressure · Must possess strong organizational skills, time management skills, and the ability to multitask · Acquire a complete knowledge of service information related to the makes and models of the dealership · Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software · Ensure that all information entered into BDC software is consistent and accurate · Maintain a current knowledge of coupons, direct mail pieces, and recall information · Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures · Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance · Ensure that all outbound calls such as - not limited to - No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner · Consistently meet the guidelines set for number of activities to be completed daily · Ensure that the appointments are set consistent with policy/evenly distributed and and set for the appropriate times and personnel · Demonstrate the ability to interact effectively with dealer personnel at all levels · Maintain strict confidentiality of confidential personal information for our customers · Perform other duties as assigned · Maintain a professional code of conduct at all times QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Business Development Representative Job Title: Business Development Representative Reports to: BDC Manager EDUCATION and/or EXPERIENCE High school diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office including Outlook, Word, and Excel and possess the ability to navigate through multiple windows and multiple software applications. Knowledge of Google Docs/Drive is beneficial. Must be able to work well with customers and work well under pressure. Must possess strong organizational and time management skills. Must also possess the ability to multitask. Will be trained on dealership computer systems. REASONING ABILITY Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. The individual must be able to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem solving and making appointments. Professional personal appearance is required. NOTE This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments). Job Type: Full-time Salary: $15.50 - $18.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Supplemental pay types: Commission pay Work Location: In person

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a fully remote **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

TITLE: CONTACT CENTER SUPERVISOR DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGER PAY SCALE: $30.00 -$35.00 HOUR Sacramento Credit Union is seeking a dynamic and experienced leader to join our team as a Contact Center Supervisor at our main office in downtown Sacramento. We're looking for someone who thrives in a leadership role and is passionate about delivering outstanding member service while fostering a culture of accountability and excellence. As a key member of our leadership team, you will play a critical role in shaping the member experience by creating an environment that emphasizes proactive service, problem-solving, and continuous improvement. This position is ideal for a strategic thinker who can balance operational efficiency with a strong commitment to our mission of improving our members' financial well-being. You'll have the opportunity to influence team performance, drive engagement, and ensure that every interaction reflects our core values and service pledge. The ideal candidate brings a blend of leadership expertise, analytical acumen, and a deep understanding of credit union operations. You should be comfortable leveraging data to monitor performance, identify trends, and implement solutions that enhance service quality and operational consistency. If you are passionate about leading teams, inspiring excellence, and making a meaningful impact on member satisfaction, we invite you to explore this exciting opportunity. RESPONSIBILITIES AND DUTIES: Analyzes, plans, and oversees Contact Center operations. Monitors work conducted by staff for accuracy, efficiency and appropriate handling. Ensures adherence to procedures and guidelines. Ensures effective daily operation including opening and closing the phone queue. Completes one-on-one documented coaching as prescribed, weekly call monitoring and weekly documented coaching with staff to identify their strengths and opportunities. Maintains record of audits. Ensures service/operational challenges are resolved, including complicated issues, situations requiring overrides and optimizing accounts. Act as an escalation point for complex or sensitive member concerns. Provide real-time support to staff during escalated situations. Performs the duties of the Contact Center Manager in his/her absence Oversees work schedules for Contact Center Representatives and Monitor real-time phone queues and digital service channels to support service level goals. Functions as Contact Center Representative on an as-needed basis. Demonstrates strong initiative by proactively identifying service gaps, operational inefficiencies, and training needs, and implementing solutions to improve performance and member experience. Maintains a high level of motivation and personal accountability, consistently driving team engagement, productivity, and results in a fast-paced contact center environment. MINIMUM QUALIFICATIONS: High School Diploma or G.E.D. Experience in a financial institution or credit union in progressive member services positions. Knowledge of credit union products and services, policies, procedures, laws and regulations. Training in management and human resources is highly desirable. Ability to effectively supervise and develop assigned staff. Ability to perform ongoing coaching and maintain coaching logs. Demonstrated computer, 10 key and other office equipment skills. Demonstrated skills in organization and problem solving. Demonstrated inter-personal communication skills. PHYSICAL DEMANDS: Employees may experience the following physical demands for extended periods of time: Sits for long periods, up to 90% of time. View computer screen, up to 90% of the time. Walking throughout the department occasionally, up to 20% of time. Our excellent benefits package includes medical/dental/vision, Paid Time Off, Pay Sick Leave, Subsidized Parking, Paid Holidays, Life insurance/AD&D, Short-term and Long-term disability, 401(k) and more. It is Sacramento Credit Union's policy to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons and administer hiring, working conditions, benefits and privileges of employment, compensation, training, appointments for advancement, including layoffs and recalls for all employees, without discrimination because of veteran status or disability.