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Customer service supervisor jobs in Sacramento, CA

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  • Customer Service Representative

    Express Employment Professionals-Northwest Sacramento

    Customer service supervisor job in Roseville, CA

    Inside Sales Representative Express Employment Professionals is seeking an experienced Inside Sales Representative for a reputable company in Rocklin, California. This role requires a minimum of two years of customer service experience and at least five years of technical knowledge in pumps, filtration, or similar industries. The ideal candidate will provide exceptional customer service and support to end users, distributors, and resellers, serving as the primary point of contact. Responsibilities include generating detailed quotes, answering technical inquiries, and processing orders and inquiries. This position demands strong attention to detail, mechanical aptitude, and a commitment to continuous learning about our products and services. Pay: $22.00 - $25.00 per hour Hours: Monday - Friday, 7:00 AM to 4:00 PM (occasional overtime required) Responsibilities: Customer Support: Respond accurately and promptly to customer inquiries via various communication channels. Issue Resolution: Collaborate with suppliers to provide quick resolutions to customer and dealer concerns and complaints. Technical Expertise: Act as the technical expert for our diverse product range, with training provided on specific products. Order Fulfillment: Coordinate with vendors and shippers to ensure timely delivery of orders. Outbound Communication: Make outbound calls to targeted customers, focusing on building and maintaining customer relationships. Order Processing: Accurately process and review orders and requests. Order Acknowledgment: Provide system-generated acknowledgments for all released orders. Professional Conduct: Incorporate company values into daily activities, treat all departments, personnel, and customers with courtesy, integrity, respect, and professionalism. Safety Compliance: Adhere to all safety policies and procedures. Requirements: Technical Skills: Proficient in Office 365, typing, and email communication. Communication Skills: Strong phone skills are essential. Qualifications: Experience: Prior experience in technical sales or customer service is required. Experience in the water treatment industry is required. Education: Minimum of a high school diploma; a degree is a plus. If you meet these qualifications and are eager to grow with a dynamic team, we encourage you to apply!
    $22-25 hourly 1d ago
  • State Threat Assessment Center, Tactical Intelligence Unit Supervisor

    California Governor's Office of Emergency Services

    Customer service supervisor job in Sacramento, CA

    Now Hiring: Tactical Intelligence Unit Supervisor . Annual Salary Range - $123,000 - $137,016 Join the leadership team of the California Governor's Office of Emergency Services (Cal OES) - the nation's premier state-level emergency management and homeland security agency committed to protecting California's communities. Cal OES employs over 2,100 dedicated professionals who work to plan, prepare, respond, recover, and reduce risk from disasters and emergencies to protect lives, property, and build resilience statewide. Description The State Threat Assessment Center (STAC) Tactical Intelligence Unit (TIU) Supervisor is a key leadership role within Cal OES's Homeland Security Division. This position is responsible for overseeing and managing the TIU's daily operations, providing timely, actionable intelligence on emerging threats and security incidents affecting California. Strategic Leadership Leads and mentors a team of Tactical Intelligence Analysts producing intelligence products that support homeland security, emergency response, and public safety operations. Ensures intelligence production aligns with community standards and State Threat Assessment System objectives, supporting statewide situational awareness and threat mitigation. Coordinates with federal, state, local, tribal, and private sector partners, including DHS, FBI, CHP, and regional fusion centers, to enhance interagency intelligence sharing and collaboration. Collaborative Leadership Collaborates closely with program and division leadership to align intelligence priorities, resource needs, and strategic objectives. Coordinates with counterparts in other Cal OES directorates and statewide partners to ensure integrated planning, consistent messaging, and unified operational support. Operational Management Directs the production, review, and dissemination of tactical intelligence reports, briefings, and alerts in support of critical decision-making. Manages after-hours duty officer operations, oversees special event threat monitoring, and ensures compliance with privacy, civil liberties, and constitutional safeguards. Leads administrative functions including workload scheduling, performance management, and training to maintain a highly effective intelligence unit. Intelligence and Briefing Expertise Provides intelligence and threat briefings to senior leadership, including the State Homeland Security Advisor and executives across federal, state, and local agencies. Ensures briefing logistics and privacy protections in coordination with STAC's privacy officer. Key Competencies and Attributes/Management Style Demonstrates strong leadership, independent judgment, adaptability, and sound decision-making under complex, dynamic, and sensitive conditions. Exceptional communication and interpersonal skills with proven ability to build consensus, foster collaboration, and lead multidisciplinary teams across diverse public and private organizations. Knowledgeable of intelligence operations, including the intelligence production cycle and Structured Analytical Techniques (SATs). Familiarity with ArcGIS and geospatial intelligence tools is desirable. Experience supporting the broader Intelligence Community, law enforcement, or public safety environments is preferred. Proven success leading projects and mentoring junior analysts. Security Requirement Eligibility for and the ability to obtain and maintain a Secret security clearance is required. Benefits The position offers a comprehensive benefits package, including: CalPERS-managed pension plan Health, dental, and vision insurance Savings Plus Program with 401(k) and 457 retirement savings options Professional development and emergency management certification opportunities Access to statewide training programs supporting leadership growth and technical knowledge As the TIU Supervisor, you will play a critical role in advancing California's homeland security mission by leading tactical intelligence operations that directly enhance the state's ability to detect, assess, and respond to threats. You will collaborate extensively with program, division, and Cal OES leadership, as well as a broad network of partners, ensuring intelligence-driven decision-making protects the people, critical infrastructure, and economy of California.
    $123k-137k yearly 1d ago
  • Customer Service Representative

    LHH 4.3company rating

    Customer service supervisor job in Sacramento, CA

    Customer Service Specialist Sacramento, CA (onsite) $20-22/hr Do you have at least one year of customer service experience either from a call center or in retail? Do you have excellent communication skills and able to work in a fast paced environment? We are looking for a customer service professional for a new job opportunity in Sacramento, CA. If you are looking to join a great team and learning opportunities we encourage you to apply today! Key Responsibilities Handle 30-50 calls per day in a timely and professional manner. Provide inbound telephone coverage and answer general product/service questions. Place outbound calls for scheduling, follow-ups, and lead generation. Accurately enter and update customer data in the system. Research and resolve service requests, warranty issues, and complaints. Promote company products/services and qualify leads. Maintain compliance with company policies and safety standards. Qualifications Education: High school diploma or equivalent required. Experience: Minimum 1 year of customer service experience; call center experience preferred. Strong communication and interpersonal skills. Computer proficiency with accurate data entry abilities. Ability to work in a fast-paced, results-driven environment. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance If you have the qualifications above and are interested in this opportunity - please apply today! If you are curious what else is available, please review the LHH website!
    $20-22 hourly 3d ago
  • Natural Gas Unit Supervisor

    California Energy Commission 4.6company rating

    Customer service supervisor job in Sacramento, CA

    Natural Gas Unit Supervisor - Energy Assessments Division (EAD) (Program and Project Supervisor, PUC state classification) Salary: $12,562 - $15,724 per month plus state pension plan. Are you an Oil & Gas industry professional looking to make a change? Are you excited about shaping California's clean energy future? California Energy Commission (CEC) is hiring a Natural Gas Unit Supervisor in the Fuels Analysis Branch of the Energy Assessments Division (EAD). Our Natural Gas Unit Supervisor will lead a multidisciplinary team analyzing natural gas systems, market dynamics, and the state's transition toward decarbonization. This role is perfect for a mission-driven leader ready to make a statewide impact across energy reliability, policy, and infrastructure. Energy Assessments Division (EAD) assesses California's electricity, natural gas, petroleum, and transportation systems and trends to provide information to the state's decision makers and the public. These assessments inform the development, and implementation, of energy policies that balance the need for adequate resources with economic, public health, safety, and environmental goals. ** Telework option is available, but hired candidate must reside in California before starting. Desirable Qualifications: Experience in the Oil & Gas industry. Experience supervising a technical program or other analytic function. A broad understanding of the state's energy policies, and their impact on energy demand and the state's electricity system. Familiarity with various modeling methods for scenario modeling such as, for example, econometric modeling and/or end-use engineering models. Experience with programing/coding in Python, R, SAS, or similar programs, and experience with spreadsheet and/or database software, such as Microsoft Excel. Solid experience with project management techniques. Ability to build a team and direct, motivate, and earn the respect of staff. Ability to manage and resolve conflict, and to productively collaborate and exchange ideas with individuals whose analysis may represent difficult conclusions or contrary opinion. Ability to professionally represent the Division in meetings and/or workshops with agencies, interest groups/public as well as public meetings, conferences, and hearings. Ability to effectively write, review, and edit technical program information. Ability to gather, compile, analyze, interpret and communicate written and numerical research data. Required Application Package Documents Cover Letter - one page describing why you are the best candidate Application Template (STD 678 state application template) Resume Link to CalCareers with official application instructions: ****************************************************************************** Filing Deadline: December 30th, 2025 For any questions about the position or the application process please email ********************* to connect with the CEC recruitment team.
    $47k-75k yearly est. 5d ago
  • Psychic Telephone Readers

    Psychic Link 4.0company rating

    Customer service supervisor job in Sacramento, CA

    Render services from home by phone. Psychic Telephone Readers jobs available for quailed and professional Psychic and Tarot advisors on an elite professional 800 Phone line. Good pay, raises, no hold times, fair contract. Serious responses only.
    $29k-55k yearly est. 9d ago
  • Customer Concierge Lead

    The Lash Lounge Roseville-Nugget Plaza/Sacramento-DOCO

    Customer service supervisor job in Sacramento, CA

    Job DescriptionWHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES: Increase membership sales and retail sales Greet visitors and provide an excellent customer experience Book appointments in person or by phone Social Media account maintenance and updates Contribute to group operations, such as inventory maintenance Maintain a clean and inviting environment REQUIRED SKILLS: 1+ years customer service or retail sales experience Strong attention to detail Ability to multitask in a fast-paced environment Ability to work some weekends and some evenings Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Industry-leading compensation - Hourly wage + Sales Commission Extensive training and support Excellent growth opportunities Free Eyelash Extensions and generous discounts on retail A team that cares for and supports, one another OUR MISSION: We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence. COVID Related Precautions: Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe. The Lash Lounge Sacramento - DOCO | 405 K St. Ste. #265, Sacramento, CA 95814 | Ph: ************ The Lash Lounge Roseville Nugget Plaza | 731 Pleasant Grove Blvd.., Suite #170, Roseville, CA 95678 | Ph: ************ *********************
    $121k-180k yearly est. 29d ago
  • Stormwater Professional

    Trihydro 4.0company rating

    Customer service supervisor job in Sacramento, CA

    The selected candidate will assist with providing Trihydro's clients and customers with effective, responsive, and safe stormwater compliance solutions. If you know Stormwater Management and you are familiar with the Best Management Practices utilized to protect water quality, and have an attention to detail, we encourage you to apply! This full-time position requires approximately 40-45 hours per week and involves a blend of project management, strong communication skills, technical writing, reporting, and problem-solving abilities. If you thrive in a fast-paced, collaborative environment, this opportunity is ideal for you. Key Responsibilities: Design and manage stormwater BMP and restoration projects throughout Northern California. Direct and manage staff and sub-contractors Work closely with utility, private and industrial clients. SWPPP development and technical review Best Management Practices (BMP) design. Monitor project progress and take corrective action as needed. Ensure project deliverables are met on time and within budget. Lead, mentor, and manage project teams, assign tasks, and monitor progress. Support client stewardship and business development activities. Qualifications: Professional stormwater licensure preferred (e.g., QSD/QSP/QISP). Experience with developing and implementing SWPPPs under the California Construction General Permit, Industrial and/or Municipal stormwater permits. Experience with fire response and restoration (preferred). Construction Management and/or Project Management experience. Capable of performing limited field work (site assessments) along with writing, problem-solving skills and a commitment to producing high-quality deliverables. A minimum 5 years of relevant experience. A clean driving record. A demonstrated commitment to safe work practices. Written and oral communication skills with the ability to communicate effectively with clients, construction crews and project team members. Initiative and motivation, with an emphasis on completing high quality project deliverables on schedule. Dependability, with the ability to work independently or in a team environment. Ability to travel within Northern California. What We Offer: Industry-leading 401(k) retirement plan, including a 6% discretionary match. Paid time off including vacation, flex, sick, paid family medical leave, and holiday pay. Comprehensive health insurance program (medical, dental, vision, and prescription). Opportunities for professional development and career growth. A collaborative and inclusive work environment. Mentoring and opportunities for professional advancement. Best-in-class safety culture. The salary information shown below is a general guideline ONLY. Salaries are based on candidates' experience and qualifications, as well as market and business considerations. Summary pay range: $80,000 - $110,000 This position will remain open until a qualified candidate has been selected. Trihydro is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because of a protected Veteran status.
    $80k-110k yearly 15d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer service supervisor job in Sacramento, CA

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-103.1k yearly 9d ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Customer service supervisor job in Sacramento, CA

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $100k yearly 60d+ ago
  • Retail Team Manager

    Wahid Inc.

    Customer service supervisor job in Sacramento, CA

    Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
    $82k-158k yearly est. Auto-Apply 60d+ ago
  • Entry Level Customer Engagement

    Dice Development Group

    Customer service supervisor job in Sacramento, CA

    Job Description Dice Development Group is seeking enthusiastic and dependable individuals to join our team as Entry Level Customer Engagement Associates. This is an in-person, customer-facing role supporting our clients through retail sales, promotional events, and customer interaction within local retail locations. This position is perfect for applicants who enjoy working directly with people, want hands-on experience in retail, customer service, and sales, and are looking for a company that offers paid training, career growth, and a supportive team environment. Responsibilities Greet and engage customers face-to-face in a retail environment Promote client products and services through in-store demonstrations and conversations Support daily retail sales and customer outreach Maintain brand professionalism and represent clients in a positive manner Collaborate with team members and managers to meet sales goals Requirements Retail, customer service, or sales experience is a plus (not required) Strong communication and people skills Positive attitude and willingness to learn (student mentality) Comfortable working onsite, speaking with customers, and performing face-to-face interaction Team player with strong problem-solving skills What We Offer Competitive base pay + performance-based bonuses Paid, hands-on training Leadership development and advancement opportunities Fun, supportive, and energetic work environment Opportunities for travel and company events Merit-based promotions and career growth pathways
    $100k-157k yearly est. 23d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service supervisor job in Sacramento, CA

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $36k-49k yearly est. 30d ago
  • Customer Success Consultant- State Net

    RELX Inc. 4.1company rating

    Customer service supervisor job in Sacramento, CA

    Are you interested in an alternative legal career that combines legal expertise, training and sales? Do you enjoy providing education and support to legal professionals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (********************** , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the Role The State Net Solutions Consultant serves as a frontline customer-support expert, partnering with clients' government relations and compliance teams to help them achieve their strategic objectives. Acting as a trusted advisor, the Solutions Consultant works closely with the Client Manager to drive customer satisfaction, retention, and revenue growth across the assigned account base. Responsibilities: + Providing frontline customer support for State Net products, handling both reactive inquiries and proactive outreach and training. + Partnering with the Client Manager to plan and conduct regular business reviews with clients. + Understanding, analyzing, and documenting client-specific needs, workflows, and objectives. + Identifying upsell and cross-sell opportunities and collaborate with the Client Manager to advance them. + Creating and maintaining account-level usage plans; monitor client engagement and adjust strategies to ensure active, effective product use. + Proactively sharing customer insights and feedback with internal teams, especially regarding product performance, gaps, or enhancement opportunities. + Guiding clients in navigating legislative and regulatory processes. + Develop a deep understanding of client organizations to recommend appropriate solutions and product configurations. + Demonstrating comprehensive knowledge of the State Net value proposition and competitive landscape to effectively differentiate the offering. + Delivering product demonstrations, online training sessions, webinars, and phone-based training. + Utilizing all required tools, systems, processes, sales metrics, and reporting platforms. + Meeting or exceeding sales goals, usage objectives, and other performance targets. Requirements: + Have 3+ years of proven sales, customer success, or training experience + Have a Bachelor's degree/equivalent experience + Show great verbal and written communication skills + Have excellent organizational skills and attention to detail + Be able to collaborate effectively across teams + Have the ability to build strong internal and external relationships + Have the ability to travel to customers for onsite trainings and meetings (about 10% of time) Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. U.S. National Base Pay Range: $52,800 - $88,000. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
    $52.8k-88k yearly 13d ago
  • Customer Concierge Lead

    DOCO 4.1company rating

    Customer service supervisor job in Sacramento, CA

    Replies within 24 hours WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES: Increase membership sales and retail sales Greet visitors and provide an excellent customer experience Book appointments in person or by phone Social Media account maintenance and updates Contribute to group operations, such as inventory maintenance Maintain a clean and inviting environment REQUIRED SKILLS: 1+ years customer service or retail sales experience Strong attention to detail Ability to multitask in a fast-paced environment Ability to work some weekends and some evenings Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Industry-leading compensation - Hourly wage + Sales Commission Extensive training and support Excellent growth opportunities Free Eyelash Extensions and generous discounts on retail A team that cares for and supports, one another OUR MISSION: We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence. COVID Related Precautions: Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe. The Lash Lounge Sacramento - DOCO | 405 K St. Ste. #265, Sacramento, CA 95814 | Ph: ************ The Lash Lounge Roseville - Nugget Plaza | 731 Pleasant Grove Blvd.., Suite #170, Roseville, CA 95678 | Ph: ************ ********************* WHAT WE DO: The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence. WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you'll get both intensive theory-based and hands-on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
    $39k-46k yearly est. Auto-Apply 60d+ ago
  • Customer Service Adminstrator

    Crane Aerospace & Electronics

    Customer service supervisor job in Auburn, CA

    **Crane Aerospace and Electronics** has an exciting opportunity for a **Customer Service Administrator** at our **Auburn, CA/Vian Enterprises** location. **About Crane:** **Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics' Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics! **Job Summary:** The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree. **Essential Functions:** + Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations. Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations + Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers + Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts + Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer + Support accounts receivables to address past due payment issues for assigned customer base + Process warranty returns and ensure timely processing to support customer requirements + Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings. Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes. + Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications. + Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable + Ensure applicable export compliance requirements are adhered to + Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer's scorecard rating as applicable. This includesworking with internal operations to make recommendations to ensure a high customer on-time delivery performance + Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts + Able to provide excellent Customer Service through communication and problem solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction + Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team. + Any other task assigned by supervisor or management **Non-Essential Functions:** + Accurately manage internal databases or CRM tools as applicable + Provide follow up and support to the Regional Sales Managers/business managers/customer account managers + Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable **Minimum Qualifications:** + Experience: 2-5 years of applicable Customer Service work experience + Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions + Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email + Education/Certification: High School Diploma + **Eligibility Requirement:** This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). **Preferred Qualifications:** + Aerospace Manufacturing Experience. + Associates or bachelor's degree **Top Benefits:** As a team member at Crane Aerospace and Electronics, you'll enjoy: + **Benefits:** Health care, dental or life insurance starting the first day of the month + **Time Off:** 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year. + **401k Retirement Plan:** 401k plan with company match + **Education Reimbursement:** eligible after 90 days of employment You can see a list of our benefits at *************************************** or visit our website at *************** for more information on our company and great opportunities. We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. **_Salary range: $68,369.60 to $90,396.80._** Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs. _This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job._ _Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status._ At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
    $68.4k-90.4k yearly 60d+ ago
  • Store Customer Service Supervisor / Keyholder

    Connecticut Fine Wine & Spirits

    Customer service supervisor job in Roseville, CA

    As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker Type: RegularPay Range:$19.35 - $27.08
    $19.4-27.1 hourly Auto-Apply 39d ago
  • Manager, Care Team

    Independent Living Systems 4.4company rating

    Customer service supervisor job in Sacramento, CA

    We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety. Minimum Qualifications: Bachelor's degree in Nursing, Health Administration, or a related field required. Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required. Current nursing license or relevant certification preferred. Requires knowledge of and experience working with community agencies and programs. Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process. Requires strong problem-solving and customer service skills. Must be a CA Resident, and must reside in CA while employed. Current and valid California (CA) Driver's License. Must use personal vehicle and current vehicle registration required. Proof of auto insurance required, must maintain CA minimum insurance coverage. BCLS CPR Certification required. Preferred Qualifications: Master's degree in Social Work, Nursing, Health Administration, or a related field. Experience with electronic health record (EHR) systems. Responsibilities: Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals. Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members. Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management. Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges. Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination. Manage compliance with healthcare regulations, organizational policies, and safety standards. Conduct one on ones, audits and regular team meetings to support professional growth and accountability. Develop and implement training programs to enhance team skills and knowledge. Address patient and staff concerns promptly and effectively to maintain a positive care environment.
    $41k-69k yearly est. Auto-Apply 5d ago
  • CPC CUSTOMER SUPPORT

    Datavant

    Customer service supervisor job in Sacramento, CA

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 5d ago
  • Licensed Insurance Customer Service

    Lori Curry-State Farm Agency

    Customer service supervisor job in Sacramento, CA

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Must have an active Property and Casualty insurance license. Must be able to make the commute to our agency location in Sacramento, CA. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Hourly pay plus potential for bonus Paid Time Off (vacation and personal/sick days) SIMPLE Retirement Plan Employer assistance towards health insurance Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $30k-41k yearly est. 18d ago
  • Universal Customer Service Manager

    Westamerica Ban 3.6company rating

    Customer service supervisor job in Fairfield, CA

    Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under general managerial review: Manages all activities of the Universal Customer Service (UCS), the Switchboard and the campus receptionists, and the Telemarketing Services. ESSENTIAL FUNCTIONS: Research new methods and technologies. Recommends automated solutions or changes to current operations procedures which improve responsiveness. Informs and trains staff in new policies, products and procedural changes. Functions as liaison to branches and other internal departments to secure resolutions of issues and respond to inquiries. Directly manages the staff and activities of the outbound calling and the inbound telemarketing units. Monitors performance of staff providing management with regular reports to the quality and quantity of service provided. Recommends all salary, training and other personnel activities for subordinate staff. Marginal Functions: 7. New FSA provides departmental training for Financial Sales officers and performs additional job-related duties as required. MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible experience, to include managerial and/or supervisory responsibilities within an operational or new accounts area of a financial institution where incumbent has gained a working knowledge of various types of financial products and how they are serviced. Previous experience selling financial services and college level course in accounting or finance a plus. Must be PC literate and possess excellent interpersonal communication, organization, and leadership skills. PHYSICAL DEMANDS: Works for extended hours at CRT. MENTAL DEMANDS: Identify how changes to current policy and/or financial products will affect present operations. Provide appropriate training to new personnel in an environment which has constant demands. Assess work flow in various areas and shifts personnel to meet changing volumes. Research new technologies and identify if these "state of the art" processes are cost effective for our operations. Maintain composure while responding to service requests from demanding clients. EQUIPMENT USED TO PERFORM FUNCTIONS: Telephone, PC, various Voice Response and data transmission systems, Fax Machine, photocopiers, and 10-Key. DECISION MAKING: (Give examples of decisions and recommendation made by incumbent) Identify and recommend best solution to improve current operations. Implement training programs to enhance the skill sets of each employee. Determine budgetary requirements for the three areas. SUPERVISORY RESPONSIBILITY: (List number of subordinates) Directly Supervised: 15 Indirectly Supervised: 76 EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $81,946.10
    $68.6k-81.9k yearly 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Sacramento, CA?

The average customer service supervisor in Sacramento, CA earns between $31,000 and $57,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Sacramento, CA

$42,000

What are the biggest employers of Customer Service Supervisors in Sacramento, CA?

The biggest employers of Customer Service Supervisors in Sacramento, CA are:
  1. Cardinal Health
  2. ASM Research, An Accenture Federal Services Company
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