Post job

Customer service supervisor jobs in Saint Cloud, MN

- 370 jobs
All
Customer Service Supervisor
Customer Service Associate
Customer Service Manager
Customer Service Team Manager
Center Supervisor
Customer Service Team Lead
Customer Service Expert
Team Leader
Customer Service Advocate
Call Center Specialist
Field Service Supervisor
Guest Services Manager
Team Manager
  • Medical Customer Service

    Biolife Plasma Services 4.0company rating

    Customer service supervisor job in Maple Grove, MN

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - MN - Maple Grove U.S. Starting Hourly Wage: $18.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - MN - Maple GroveWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $18 hourly Auto-Apply 22h ago
  • Customer Service Delivery Advocate

    Carvana 4.1company rating

    Customer service supervisor job in Long Lake, MN

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $20-$22 hourly Starting Pay: $20/hr At 3 Months: $20.50/hr At 6 Months: $21/hr In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). *California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
    $20-22 hourly 5d ago
  • Team Leader

    Tractor Supply 4.2company rating

    Customer service supervisor job in Cambridge, MN

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Physical Requirements Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This position is non-sedentary. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $38k-55k yearly est. 11h ago
  • Customer Service Manager

    Keller Williams Integrity Northwest 3.3company rating

    Customer service supervisor job in Otsego, MN

    Job Description Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Compensation: $100,000 Responsibilities: Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Qualifications: Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path). About Company What we believe: We believe that business is one of the greatest vehicles to impact positive change. It starts with creating a culture that fosters self-awareness, accountability, and growth in individuals. Who we are: We're a highly productive, energetic, and dynamic group of people. We are a group of individuals who seek to foster an inclusive environment. At Keller Williams, we believe collaboration is king, and that we all do better when we all do better. Humble Brags: Frequently recognized as the most innovative and agent-friendly brokerage in the nation, KW is a gathering place for the industry's best real estate agents. Known nationwide as a top workplace, Keller Williams has most recently added recognition as one of Forbes' Best Employers for Diversity in 2021 to the long list of workplace accolades.
    $100k yearly 31d ago
  • Personal Lines Insurance - Customer Service Team Lead

    Edgewood Partners Insurance Center 4.5company rating

    Customer service supervisor job in Maple Grove, MN

    Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: Come join our Premier Personal Lines Insurance team! This is an exciting opportunity to step into a new role, new office location, and build a top-notch team! Currently, most of our personal lines team members are based in the Northeast and southern Indiana. We are expanding our team to build out a new location in the Twin Cities! The Personal Lines Insurance - Customer Service Team Lead role's responsibilities include the following areas: hiring, training and mentoring the Premier Client Advocate team members, and providing day-to-day customer service to our clients. The team leader helps guide and support the service team, fostering a culture of growth, collaboration, and continuous improvement. A successful candidate will embody the highest standards of leadership and professionalism. The ideal candidate will bring a unique blend of discernment and empowerment, enabling their team to excel while making well-informed decisions. This is an opportunity for a dynamic leader who thrives on collaboration, values accountability, and is committed to excellence & great customer service. The individual in this role must be a clear communicator who will precisely articulate goals and expectations, ensuring alignment across all stakeholders. Above all, they will inspire their team to achieve greatness while maintaining a supportive and inclusive environment. LOCATION: Hybrid - St. Louis Park, MN - This is a hybrid role (at least 3 days a week in-office) in order to be able to successfully mentor, train & develop new team members. Office location will be a temporary site in St. Louis Park until long-term office can be secured also in or near St. Louis Park. WHAT WE'RE LOOKING FOR: * REQUIRED: Personal lines insurance experience AND experience having been in a team lead or leadership role. As soon as this role starts, they will actively help recruit, hire, onboard & train new team members and start building out the new office location. * Dynamic, proven leaders who thrive on collaboration, valuing accountability, and being committed to excellence. * Candidates with strong, professional communication skills and relationship-building skills - both written and verbal. * Positive and outgoing disposition, eager to work as a team but also functions well working independently. * Individuals with an excellent eye for building out processes and eager to help create and grow this new team! WHAT YOU'LL DO: Team Lead duties: * Supports the education and development of team members through training, coaching, and mentorship. * Builds strong relationships, navigate challenges effectively, and supports the growth and development of each team member. * Onboards new team members including initial training on EPIC systems and processes. * Oversees and facilitates ongoing training, education, and support of team members on EPIC systems and processes as well as on insurance related topics. * Effectively allocates day-to-day tasks and special projects to team members to ensure appropriate capacity and workload of team members. * Coaches team members on areas of concern including work quality, attention to detail, and attendance. * Assists in goal setting including career pathing and training priorities for team members. * Participates in annual review evaluations and promotion considerations for team members. * Assists in day-to-day service needs of assigned accounts. * Delivers coaching and development support to team members to enhance performance and professional growth. * Other office duties and special projects as assigned. Customer Service duties: * Field and respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. * View every client contact as an opportunity to give our clients another reason to keep their insurance with us. Review exposures, loss experience, and current coverage. Provide proactive solutions and recommend appropriate products. * Follow department protocol for taking the next call in the queue, return calls promptly, and set clear expectations with the client. * Document all communication with clients and carriers in a prompt manner. Records must reflect the most current status at all times. * Look for new sales opportunities by cross selling and upselling coverage. * Develop a strong working knowledge of our carrier websites and utilize the sites to secure accurate and timely information for our clients. Strive to resolve all inquiries on the first phone call. * Deliver complete and accurate account reviews according to procedures. * Remarket accounts according to agency guidelines. Confirm that the client's current program is the best option and if warranted, provide other options to the client. * Assume ownership of customer concerns and feedback until the resolution is successfully accomplished. Utilize good judgment. Escalate problems to management as needed. PERSONAL AND ORGANIZATIONAL DEVELOPMENT: * Sets priorities and manages workflow for self and team to ensure all goals are met. * Interacts with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Team/Company. * Stays informed regarding industry information, trends, new product/program developments, coverages, and technology to continually improve service, work product, knowledge, and performance. * Projects a professional image in action and appearance. * Contributes to a culture of continuous learning by participating in and facilitating educational sessions and development opportunities. WHAT YOU'LL BRING: * REQUIRED: At least 5+ years of current personal lines insurance industry experience. * REQUIRED: Current property & casualty insurance license. * STRONGLY PREFERRED: At least 2+ years of team lead or management experience. * Must have working knowledge of a variety of Microsoft Office computer software applications to include Excel, Word, Outlook, PowerPoint, and presentation software. * Ability to work with and maintain confidential information in a discreet and professional manner. * Solid problem-solving, analytical abilities, and critical thinking skillset; * Strong attention to detail; * Ability to work both on a team and independently; with or without direct supervision; * Performing with effective planning and priority setting. Ability to manage several projects simultaneously while working under pressure to meet deadlines; * Strong interpersonal communication skills, both written and oral; * Position continually requires teamwork, demonstrated poise, tact, and diplomacy. * Bachelor's degree preferred but not required COMPENSATION: The national average salary for this role is $80,000 - $100,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: * Generous Paid Time off * Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days * Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave * Generous employee referral bonus program of $1,500 per hired referral * Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) * Employee Resource Groups: Women's Coalition, EPIC Veterans Group * Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development * Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support * Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs * 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! * EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation * We're in the top 10 of property/casualty agencies according to "Insurance Journal" To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-AT1 #LI-Hybrid (3230)
    $80k-100k yearly Auto-Apply 22d ago
  • Operations Team Manager

    ATS Services Inc.

    Customer service supervisor job in Saint Cloud, MN

    The Operations Manager is responsible to be a key resource for ATS Specialized by planning, directing, and controlling operational functions, supervising, and coordinating the activities of company employees, and guiding quality, efficiency, and productivity improvement efforts. Education and Experience Bachelor's degree (B.A.) from a four-year college or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience in the transportation industry Firm understanding of the commercial transportation industry with a strong working knowledge of operations, logistics and transportation principles Self-motivated, financially driven, results oriented to maximize every aspect of our business. Proficient in Microsoft Office (Word, Excel, and Outlook) required. Must be self-motivated, able to multi-task and work independently. Must be a team player, amenable to a variety of work projects. Must be analytical with the ability to apply data. Must be able to maintain a high level of confidentiality. Must be proficient in responding to internal and external customer situations, responding to customer needs as required. Must be able to both think creatively and provide creative contributions to projects. Excellent communication skills (written, listening and verbal). Willing and able to travel infrequently, including overnight travel. Essential Duties and Responsibilities Plan, direct, and control operational functions of ATS Specialized, Inc. Actively engaging in customer and business relations, pricing, equipment purchasing, and operational efforts. Manages fleet productivity by tracking critical performance indicators. Recommends and implements appropriate plans for improvement. Assist Fleet Managers with drivers' day-to-day personal, financial, productivity, training, and service needs, reviewing and reconciling related reports. Proactively resolving and minimizing problems, and assisting with and/or handling counseling, training, communication, discipline, and terminations as needed. Assist Fleet Managers with DOT-regulated issues including drug tests, log hours, and other safety -related matters, providing direction and ensuring scheduled completion and/or resolution. Conduct exit interviews when drivers terminate their employment. Establish operating budget and strategic plan, ensuring that all company and department goals are met. Continuously seeks to improve departmental quality, efficiency, and productivity standards. Create updates and/or revises company processes, tools, and resources, etc. Supervise and coordinates activities of operations employees. Hires, disciplines, and terminates employees. Monitor employee's performance, prepares and conducts employee performance appraisals, recommends promotions, salary adjustments, and offers assistance and direction when needed. Assign, schedule, and review work, ensuring that all areas are adequately covered. Establish goals and work standards Administer company policies and procedures In support of ATS's culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company's values as set forth in our core competencies and behaviors (All Employee Competencies and Manager Competencies). Position may require work responsibilities outside of normal business hours and infrequent travel may be required. Perform other duties and responsibilities as assigned. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly in a stationary position and occasionally will move around. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s). Constantly conversing with internal and external customers in person or via phone system. Supervisory Responsibility Carry out supervisory responsibilities in accordance with ATS's policies and applicable laws. Responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Compensation and Benefits Base salary of this position is $65,000 - $95,000 with additional opportunity to earn incentive. Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance. Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.
    $65k-95k yearly 49d ago
  • Pharmacy Customer Service Associate

    Thrifty White Pharmacy 4.4company rating

    Customer service supervisor job in Maple Grove, MN

    #762 Maple Grove, Minnesota (C) Thrifty White Pharmacy is seeking out full-time Pharmacy Customer Service Associate (s) in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners. Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am-8pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun). A few of the primary responsibilities include: Answering incoming phone calls which would include helping with questions, taking refill requests, transferring calls to the appropriate person. Placing outbound calls to different pharmacy partners to follow up on pending items/questions. Indexing and identifying incoming faxes to help ensure timeliness for all pharmacy orders. Sending outbound faxes to different pharmacy partners for various reasons or requests. Assists customers with Medicare Part D questions. Able to learn and implement new and changing technologies on an ongoing basis. Able to maintain flexibility in new or changing work roles and the modification of job responsibilities as required. Good attendance and punctuality is required in order to fulfill the essential job functions The ideal candidate for this position would: be comfortable on phones majority of shift be comfortable with sitting for long periods of time be comfortable multitasking between various computer systems have previous customer service experience have experience with pharmacy and medication terminology PHYSICAL DEMANDS The physical demands described here are representable of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may include long periods of sitting. While performing the duties of this job, the employee is also frequently required: to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus. Applicant should possess excellent customer service skills, attention to detail, the ability to maintain patient confidentiality, and be at least 18 years of age and have a high school diploma or equivalent. We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family. Thrifty White Pharmacy is an Equal Opportunity Employer. Pharmacy Innovator of the Year by Drug Store News Compensation: $18.00 - $24.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Thrifty White Pharmacy is a pharmacy chain fully owned by our employees. We are committed to the communities we serve and believe that our services and products must exceed the expectations of our customers. Being an industry leader in innovation, our employee owners have been able to develop and implement several programs and initiatives that allow our team to practice at the top of their license, making them an invaluable asset to our pharmacy operations. As a dynamic organization, we have a variety of different practice sites and positions. No experience is necessary for most of our Pharmacy Technician positions! As detailed further down this careers page, Thrifty White offers Pharmacy Technician-in-Training programs at no cost to the employee!
    $18-24 hourly Auto-Apply 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    Tyler Engquist-State Farm Agent

    Customer service supervisor job in Osseo, MN

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Tuition assistance Wellness resources ROLE DESCRIPTION: As a Customer Service Manager with Tyler Engquist's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 3-5 years of experience in customer service. Leadership and organizational skills. Communication and problem-solving abilities.
    $38k-65k yearly est. 25d ago
  • Customer Service Manager - State Farm Agent Team Member

    Mike Orn-State Farm Agent

    Customer service supervisor job in Anoka, MN

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION: Our fast-paced agency is looking for a motivated team player to join our roster. As a Client Manager in the Mike Orn State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. As a member of our agency team, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain accurate client records and update information as needed. Assist with customer retention strategies. Schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Strong communication and interpersonal skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. Proactive in problem solving. Self-motivated and people-oriented. Post High School Education preferred. Associate's degree or higher preferred Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain)
    $38k-65k yearly est. 5d ago
  • Customer Service Associate

    Savers | Value Village

    Customer service supervisor job in Saint Cloud, MN

    Job Title: Customer Service Associate .** **$13.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft** **$13.20= Clothing Sorter/Hanger, Hardware Sorter** **$13.39 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes** **$13.71 = Clothing Grader, Hardware Pricer, Material Handler** Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 3326 W Division Street, Saint Cloud, MN 56301
    $27k-35k yearly est. 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    Jason Tibbits-State Farm Agent

    Customer service supervisor job in Litchfield, MN

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Services Manager at Jason Tibbits State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We are a tight knit group of professionals who know how to have fun and the days fly by! Let's talk! We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.
    $37k-64k yearly est. 13d ago
  • Personal Lines Insurance - Customer Service Team Lead

    Epic Brokers 4.5company rating

    Customer service supervisor job in Maple Grove, MN

    Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: Come join our Premier Personal Lines Insurance team! This is an exciting opportunity to step into a new role, new office location, and build a top-notch team! Currently, most of our personal lines team members are based in the Northeast and southern Indiana. We are expanding our team to build out a new location in the Twin Cities! The Personal Lines Insurance - Customer Service Team Lead role's responsibilities include the following areas: hiring, training and mentoring the Premier Client Advocate team members, and providing day-to-day customer service to our clients. The team leader helps guide and support the service team, fostering a culture of growth, collaboration, and continuous improvement. A successful candidate will embody the highest standards of leadership and professionalism. The ideal candidate will bring a unique blend of discernment and empowerment, enabling their team to excel while making well-informed decisions. This is an opportunity for a dynamic leader who thrives on collaboration, values accountability, and is committed to excellence & great customer service. The individual in this role must be a clear communicator who will precisely articulate goals and expectations, ensuring alignment across all stakeholders. Above all, they will inspire their team to achieve greatness while maintaining a supportive and inclusive environment. LOCATION: Hybrid - St. Louis Park, MN - This is a hybrid role (at least 3 days a week in-office) in order to be able to successfully mentor, train & develop new team members. Office location will be a temporary site in St. Louis Park until long-term office can be secured also in or near St. Louis Park. WHAT WE'RE LOOKING FOR: REQUIRED: Personal lines insurance experience AND experience having been in a team lead or leadership role. As soon as this role starts, they will actively help recruit, hire, onboard & train new team members and start building out the new office location. Dynamic, proven leaders who thrive on collaboration, valuing accountability, and being committed to excellence. Candidates with strong, professional communication skills and relationship-building skills - both written and verbal. Positive and outgoing disposition, eager to work as a team but also functions well working independently. Individuals with an excellent eye for building out processes and eager to help create and grow this new team! WHAT YOU'LL DO: Team Lead duties: Supports the education and development of team members through training, coaching, and mentorship. Builds strong relationships, navigate challenges effectively, and supports the growth and development of each team member. Onboards new team members including initial training on EPIC systems and processes. Oversees and facilitates ongoing training, education, and support of team members on EPIC systems and processes as well as on insurance related topics. Effectively allocates day-to-day tasks and special projects to team members to ensure appropriate capacity and workload of team members. Coaches team members on areas of concern including work quality, attention to detail, and attendance. Assists in goal setting including career pathing and training priorities for team members. Participates in annual review evaluations and promotion considerations for team members. Assists in day-to-day service needs of assigned accounts. Delivers coaching and development support to team members to enhance performance and professional growth. Other office duties and special projects as assigned. Customer Service duties: Field and respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. View every client contact as an opportunity to give our clients another reason to keep their insurance with us. Review exposures, loss experience, and current coverage. Provide proactive solutions and recommend appropriate products. Follow department protocol for taking the next call in the queue, return calls promptly, and set clear expectations with the client. Document all communication with clients and carriers in a prompt manner. Records must reflect the most current status at all times. Look for new sales opportunities by cross selling and upselling coverage. Develop a strong working knowledge of our carrier websites and utilize the sites to secure accurate and timely information for our clients. Strive to resolve all inquiries on the first phone call. Deliver complete and accurate account reviews according to procedures. Remarket accounts according to agency guidelines. Confirm that the client's current program is the best option and if warranted, provide other options to the client. Assume ownership of customer concerns and feedback until the resolution is successfully accomplished. Utilize good judgment. Escalate problems to management as needed. PERSONAL AND ORGANIZATIONAL DEVELOPMENT: Sets priorities and manages workflow for self and team to ensure all goals are met. Interacts with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Team/Company. Stays informed regarding industry information, trends, new product/program developments, coverages, and technology to continually improve service, work product, knowledge, and performance. Projects a professional image in action and appearance. Contributes to a culture of continuous learning by participating in and facilitating educational sessions and development opportunities. WHAT YOU'LL BRING: REQUIRED: At least 5+ years of current personal lines insurance industry experience. REQUIRED: Current property & casualty insurance license. STRONGLY PREFERRED: At least 2+ years of team lead or management experience. Must have working knowledge of a variety of Microsoft Office computer software applications to include Excel, Word, Outlook, PowerPoint, and presentation software. Ability to work with and maintain confidential information in a discreet and professional manner. Solid problem-solving, analytical abilities, and critical thinking skillset; Strong attention to detail; Ability to work both on a team and independently; with or without direct supervision; Performing with effective planning and priority setting. Ability to manage several projects simultaneously while working under pressure to meet deadlines; Strong interpersonal communication skills, both written and oral; Position continually requires teamwork, demonstrated poise, tact, and diplomacy. Bachelor's degree preferred but not required COMPENSATION: The national average salary for this role is $80,000 - $100,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-AT1 #LI-Hybrid (3230)
    $31k-39k yearly est. Auto-Apply 22d ago
  • Patient Care Supervisor, Perianasthesia - Ambulatory Surgery Center

    Healthpartners 4.2company rating

    Customer service supervisor job in Maple Grove, MN

    Park Nicollet is looking to hire a Same Day Surgery Center (SDSC) Patient Care Supervisor to join our Perianesthesia team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Under the direction of the Clinical Nursing Director and/or Nurse Manager, the Patient Care Supervisor has direct authority for daily operations of the Perianesthesia unit/department. Responsibilities of this position include activities such as hiring, staff development, performance management and evaluation, disciplinary actions, and scheduling. The Patient Care Supervisor manages and evaluates aspects of patient care delivery, including staff resources, productivity, patient safety, and care quality. Will work variable shifts, as needed to complete responsibilities and meet the needs of the patient care unit. This position will assist in identification of goals and has shared responsibility with the Manager and Director for process improvements on the unit/department. Responsible for daily operations and support of the Perianesthesia department. * Facilitation of quality patient care and clinical practice. * Management of staffing and surgery schedule. * Troubleshoots variances and coordinates daily flow while maintaining communication among the department. Direct supervision for Registered Nurses, Nursing Assistants, and other ancillary team members. * Supports recruitment/retainment, orientation, staff development, performance management, and ensures consistent and fair practices. * Leads and/or participates in team meetings, huddles, and education/in-services. (Shared governance, Employee Engagement, Quality initiatives) Develops and maintains interpersonal relationships with other leaders and departments. Manages supplies and equipment in collaboration with director/manager and team members. As a team member, you will support the mission, vision and values of Park Nicollet Health Services and will be familiar with and abide by a PNHS policies and procedures. You will also be expected to comply with job specific standards and embody the competencies of Head and Heart together which include: * Achieving positive outcomes and goals * Demonstrating care for others and having their well-being at heart. * Succeeding through partnerships and as a member of a team * Guiding the skills, talents, and energies of the team in order to achieve our vision and meet or exceed goals. Work Schedule: * 1.0 FTE * Monday through Friday primarily day shift, variable per departmental needs. Required Qualifications: * Education, Experience or Equivalent Combination: * Baccalaureate degree in Nursing or AD in Nursing and Baccalaureate degree in related field required. * Perianesthesia (Pre/Post/PACU) or ICU/Stepdown experience required * Licensure/ Registration/ Certification: * Licensed as a registered nurse by the State of Minnesota. * ACLS required * PALS required (or obtain within 3 months) * ASPAN Certification (CPAN/CAPA)- (or will acquire within 1 year) * Knowledge, Skills, and Abilities: * Familiarity with/awareness of equipment used in patient care may include but is not limited to syringes, IV poles, suction machines, BP equipment, stethoscope, feeding pumps, IV pumps, catheter tubes, heating/cooling devices, restraints, computers, wheelchairs, carts, scales, commodes, beds (regular and alternative), shower chairs, Hoyer lift, audiovisual equipment, oximeter's, call lights, Vocera, pagers, Pyxis medication dispensing systems, telemetry battery packs, cardiac monitors, and surgical equipment. * Computer, fax, printer, copy machine, telephone, and other office machines. Preferred Qualifications: * Education, Experience or Equivalent Combination: * Quality Improvement experience (Unit Based Quality Team, committee experience, and/or specific quality improvement project participation) preferred * Minimum of two years of leadership experience preferred. * Knowledge, Skills, and Abilities: * Ability to manage multiple simultaneous tasks and prioritize appropriately. * Ability to establish and maintain effective working relationships with all levels of staff and other disciplines, patients, family members, physicians, public, and external agencies. * Ability to communicate clearly, both orally and in writing * Ability to lead multidisciplinary teams. * Skilled in problem solving techniques and is solution oriented. * Skilled in resolving conflict situations including interpersonal, intra/interdepartmental. * Ability to be collaborative with others. * Knowledge of current nursing practices and techniques. Utilizes nursing research to drive changes in nursing practice. * Knowledge of infection control practices and their relation to patient care outcomes. * Knowledge of specialized equipment. * Knowledge of the principles of electrical safety. * Knowledge of the principles of anatomy, physiology, disease process, pharmacology, and psychology. * Skilled as a change agent * Ability to be flexible and tolerant of ambiguous situations. * Knowledgeable about customer service tools and principles. * Knowledge of health care systems and principles of continuum of care, utilization, and resource management issues. * Skilled in analyzing data and ability to use data to make data-based decisions. * Ability to perform basic word processing on a computer. Benefits: Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite
    $37k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    MacKenthun's Fine Foods 3.8company rating

    Customer service supervisor job in Minnetrista, MN

    We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work some weekends and holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $17 - $20/hour
    $17-20 hourly 20d ago
  • Customer Service Associate

    CK Hutchison Holdings Limited

    Customer service supervisor job in Coon Rapids, MN

    Share: share to e-mail Job Title: Customer Service Associate . $14.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $14.21= Clothing Sorter/Hanger, Hardware Sorter $14.42 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes $14.76 = Clothing Grader, Hardware Pricer, Material Handler Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: * The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 50 Coon Rapids Blvd NW, Coon Rapids, MN 55448 Share: share to e-mail
    $27k-35k yearly est. 20d ago
  • Guest Services Manager

    St. Cloud Mn West Lodging, LLC

    Customer service supervisor job in Saint Cloud, MN

    Job Description The Country Inn & Suites of Saint Cloud West is currently seeking an experienced hotel operations professional to join their team as the full-time Guest Service Manager. The Guest Service Manager's primary responsibility is to assist the General Manager in achieving the hotel's long-range profit and revenue goals by directing the operations of the hotel. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and the effective operations primarily of the front desk. The Guest Service Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates. This is a full-time position that requires flexibility in scheduling and the ability to work evenings, weekends and holidays. We offer a competitive total compensation package including annual performance based increases, bonus eligibility and the following benefits: Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts) Company Paid Short and Long-Term Disability, Life, and AD&D Voluntary Term Life Retirement Benefits (401k) Time Off Benefits (Paid Holidays, PTO) Employee discounts SKILLS & KNOWLEDGE: Must have the ability to provide professional and courteous guest service. Must have good time management skills and the ability to work with minimal supervision. Must have good organizational skills, the ability to multitask and strong attention to detail. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills. Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution. Must have a working knowledge of computers and basic math skills. High school diploma or equivalent required; associate degree preferred. 2-3 years of previous hotel front desk or customer service experience required. Previous management/supervisory experience preferred, but not required. Job Type: Full-Time Hours/Shift: Open Availability Needed Candidates offered employment must submit to a background check and drug test. We are an E-Verify participating employer. EOE M/F/Vet/Disability
    $38k-51k yearly est. 3d ago
  • Licensed Insurance Customer Service

    Rick Ronning-State Farm Agency

    Customer service supervisor job in Champlin, MN

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day Write new applications through normal daily routine (no marketing required) As an Agent Team Member, you will receive... Minimum hourly wage $18/hr with no maximum limit Flexible schedule working three days/week (up to four days/week for the right person) Bonus and commissions on new business Paid Time Off (two weeks vacation immediately available) SIMPLE Retirement Plan with employer match 3% of your pay Employer-paid licensing (if not already licensed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (must be able to obtain) Must be a great conversationalist and highly value client relationships Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $18 hourly 8d ago
  • Field Services Supervisor

    Idcautomatic

    Customer service supervisor job in Coon Rapids, MN

    Full-time Description General Purpose of Job Manage the scheduling and resource allocation of the service department while achieving the highest level of customer satisfaction, safety, quality, efficiency, and profitability. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Provides strategic direction and leadership to the service field team to ensure work direction, quality, and expectations are being met. Perform assigned department scheduling, including daily schedule maintenance, dispatching and the coordination and planning of same-day requests while maximizing Company resources to achieve the highest level of customer satisfaction at the lowest cost. Support customer service in their role of balancing customer and employee requirements. Work directly with customers, both internal and external, in troubleshooting, scheduling, and resolving complaints. Effectively manage the preventive maintenance program, following established schedules, and creating and scheduling appointments. Perform jobsite audits along with random safety visits. Lead and fulfill safety responsibilities being the go-to safety liaison and coach and conduct accident investigations. Occasional service and repair field work required to maintain proficiency and to stay connected with direct reports. Be the leader and champion for the service scheduling IT program delivering the ROI and efficiencies required to meet business needs. Approve service department timecards to ensure accurate employee time records. Continuously improve processes, procedures, and communication to deliver a high level of service and performance to internal and external stakeholders. Monitor budget and expenses and adjust accordingly. Oversee department's direct labor to meet financial goals. Manage and maintain the assigned department's vehicle fleet and tools in the most efficient and economical manner. Ensure DOT compliance and ensure safety and OSHA procedures are followed by all direct reports. Utilize departmental measurements to educate and engage field personnel and other related key departments. Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources. Adhere to and maintain compliance with established systems, policies, and procedures. Keep supervisor informed of progress, issues, and successes. Identify, recommend, and implement opportunities for continuous performance and process improvements. Foster a spirit of cooperation and teamwork within and between departments and shifts. Demonstrate and uphold Company values. Requirements Skill, Competency and Experience Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED required. A minimum of 1-2 years construction trade or supervisory experience required. A minimum of 3 years' experience in a dispatching/scheduling environment preferred. Bachelor's degree in Business Administration, Management or related discipline preferred. Computer skill proficiency and experience with Microsoft Office programs (i.e. Word, Excel) required. Experience with ERP systems preferred. Ability to obtain forklift certification required. Ability to obtain a DOT driver's license and maintain a clean driving record. Strong communication skills required. Ability to compose concise and clear correspondence and reports. Excellent time management skills and the ability to manage multiple priorities. Experience in leading and maintaining continuous improvement initiatives preferred. Ability to guide others and provide basic direction and speak effectively before groups of employees. Ability to read and interpret documents, including but not limited to safety protocols, operating and maintenance instructions, policy and procedure manuals. Ability to perform mathematical calculations, involving fractions, decimals, and percentages. Ability to interpret data, formulas, equations, and graphs in most complex forms. Demonstrated sound judgement, problem solving and decision-making in emotional, difficult, and stressful situations. Strong customer service (internal and external) focus. idc Automatic is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Physical Demands The employee is regularly required to sit, stand and walk. The employee must occasionally lift and/or move up to 50 pounds and lift and/or move 100 pounds or more with assistance. The employee is frequently required to use hands to finger, handle, touch objects, tools or controls and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is occasionally required to work extended hours. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, vibration, heat, cold and stress. The noise level in the work environment is moderate.
    $35k-53k yearly est. 60d+ ago
  • Dispatcher / Call Center Specialist - Multiple Day Shift Openings

    Wright-Hennepin Cooperative Electric Association 3.8company rating

    Customer service supervisor job in Rockford, MN

    Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes. The Dispatch/Call Center Specialist works a 10-hour rotating shift. Available Day Shift Schedules: 4:00am - 2:00pm 6:00am - 4:00pm 8:00am - 6:00pm The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development. Location The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55. Responsibilities Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience. Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system. Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers. Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification. Working Conditions The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business. Pay Starting pay is $20.00 plus shift differential for evening/overnight hours. WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more. Requirements High school education or equivalent 1+ year of customer service experience, preferably in a high call volume environment Successful completion of WHIRC dispatcher training and probation Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.
    $20 hourly 42d ago
  • Patient Care Supervisor, Perianasthesia - Ambulatory Surgery Center

    Healthpartners 4.2company rating

    Customer service supervisor job in Maple Grove, MN

    Park Nicollet is looking to hire a Same Day Surgery Center (SDSC) Patient Care Supervisor to join our Perianesthesia team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Under the direction of the Clinical Nursing Director and/or Nurse Manager, the Patient Care Supervisor has direct authority for daily operations of the Perianesthesia unit/department. Responsibilities of this position include activities such as hiring, staff development, performance management and evaluation, disciplinary actions, and scheduling. The Patient Care Supervisor manages and evaluates aspects of patient care delivery, including staff resources, productivity, patient safety, and care quality. Will work variable shifts, as needed to complete responsibilities and meet the needs of the patient care unit. This position will assist in identification of goals and has shared responsibility with the Manager and Director for process improvements on the unit/department. Responsible for daily operations and support of the Perianesthesia department. Facilitation of quality patient care and clinical practice. Management of staffing and surgery schedule. Troubleshoots variances and coordinates daily flow while maintaining communication among the department. Direct supervision for Registered Nurses, Nursing Assistants, and other ancillary team members. Supports recruitment/retainment, orientation, staff development, performance management, and ensures consistent and fair practices. Leads and/or participates in team meetings, huddles, and education/in-services. (Shared governance, Employee Engagement, Quality initiatives) Develops and maintains interpersonal relationships with other leaders and departments. Manages supplies and equipment in collaboration with director/manager and team members. As a team member, you will support the mission, vision and values of Park Nicollet Health Services and will be familiar with and abide by a PNHS policies and procedures. You will also be expected to comply with job specific standards and embody the competencies of Head and Heart together which include: Achieving positive outcomes and goals Demonstrating care for others and having their well-being at heart. Succeeding through partnerships and as a member of a team Guiding the skills, talents, and energies of the team in order to achieve our vision and meet or exceed goals. Work Schedule: 1.0 FTE Monday through Friday primarily day shift, variable per departmental needs. Required Qualifications: Education, Experience or Equivalent Combination: Baccalaureate degree in Nursing or AD in Nursing and Baccalaureate degree in related field required. Perianesthesia (Pre/Post/PACU) or ICU/Stepdown experience required Licensure/ Registration/ Certification: Licensed as a registered nurse by the State of Minnesota. ACLS required PALS required (or obtain within 3 months) ASPAN Certification (CPAN/CAPA)- (or will acquire within 1 year) Knowledge, Skills, and Abilities: Familiarity with/awareness of equipment used in patient care may include but is not limited to syringes, IV poles, suction machines, BP equipment, stethoscope, feeding pumps, IV pumps, catheter tubes, heating/cooling devices, restraints, computers, wheelchairs, carts, scales, commodes, beds (regular and alternative), shower chairs, Hoyer lift, audiovisual equipment, oximeter's, call lights, Vocera, pagers, Pyxis medication dispensing systems, telemetry battery packs, cardiac monitors, and surgical equipment. Computer, fax, printer, copy machine, telephone, and other office machines. Preferred Qualifications: Education, Experience or Equivalent Combination: Quality Improvement experience (Unit Based Quality Team, committee experience, and/or specific quality improvement project participation) preferred Minimum of two years of leadership experience preferred. Knowledge, Skills, and Abilities: Ability to manage multiple simultaneous tasks and prioritize appropriately. Ability to establish and maintain effective working relationships with all levels of staff and other disciplines, patients, family members, physicians, public, and external agencies. Ability to communicate clearly, both orally and in writing Ability to lead multidisciplinary teams. Skilled in problem solving techniques and is solution oriented. Skilled in resolving conflict situations including interpersonal, intra/interdepartmental. Ability to be collaborative with others. Knowledge of current nursing practices and techniques. Utilizes nursing research to drive changes in nursing practice. Knowledge of infection control practices and their relation to patient care outcomes. Knowledge of specialized equipment. Knowledge of the principles of electrical safety. Knowledge of the principles of anatomy, physiology, disease process, pharmacology, and psychology. Skilled as a change agent Ability to be flexible and tolerant of ambiguous situations. Knowledgeable about customer service tools and principles. Knowledge of health care systems and principles of continuum of care, utilization, and resource management issues. Skilled in analyzing data and ability to use data to make data-based decisions. Ability to perform basic word processing on a computer. Benefits: Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite
    $37k-45k yearly est. Auto-Apply 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Saint Cloud, MN?

The average customer service supervisor in Saint Cloud, MN earns between $29,000 and $54,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Saint Cloud, MN

$40,000
Job type you want
Full Time
Part Time
Internship
Temporary