Customer service supervisor jobs in Saint Joseph, MO - 630 jobs

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium custom Customer Experience, Specialist, Experience, Customer, Retail, Automotive

At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers' expectations, and build success through partnership, friendship, and trust-with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we're looking for "lifers"-members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. We are currently seeking a Customer Experience Specialist, in the Kansas, Missouri area! The Customer Experience Specialist is to support the Regional Sales Director in achieving sales quota for the year. As an ambassador for Audio Enhancement, the FSR will assist the Regional Sales Director in sales and customer service needs, as requested, by assisting in the sales process, addressing customer service needs, and in collaboration with the Educational Development team, ensuring the adoption of the Audio Enhancement solution. Duties Include Building relationships with appropriate customers and school support personnel Providing a high level of on-site customer support as needed, including school visits, on-site service, customer trainings, etc. Assisting Regional Sales Directors with presentations and sales functions. Assisting with the Implementation Process and follow up with the customer as appropriate. Developing and fostering reseller relationships, working with new and existing dealers to generate additional sales revenue and market share. Maintains accurate records and participates in required meetings. Requirements 2 to 3 years of direct work experience in customer support or sales support related position preferred. Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques. Strong problem identification and objection resolution skills. Able to build and maintain lasting relationships with customers. Exceptional verbal and written communication skills. Strong presentation skills. Ability to travel 60% with up to 4 days per week on site. Able to perform basic calculations and mathematical figures. Ability to work individually and as part of a team. Experience with customer relationship management software. Must be Authorized to work in the US. Compensation Compensation is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. To learn more about Audio Enhancement, visit ************************ For quick inquiries, contact *****************************

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. *Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed) * Always be compliant with all company and regulatory policies and procedures. * Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. * Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. * Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. * Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. * Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. * Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. * Communicate daily with direct supervisor. * Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. * Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. * Responsible for preparing the meeting room and scheduling staff for meetings. * Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed. * Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance. * Always maintain professional conduct and ensure the same from the home staff when on duty. * Perform other duties that may be assigned or established by the company. *Regulatory, Contractual, and Accreditation Compliance Responsibilities: * * Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation. * Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area. * Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely. * Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation. * Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies. * Communicate with state and local regulators openly and as a respected and reliable partner. *Census and Budget Responsibilities: * * Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded. * Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed. * Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime. * Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate. * Ensures that time-and-attendance and payroll reporting is accurate. *Staffing and Human Resources Responsibilities: * * Responsible for keeping direct supervisor informed of current and future staffing changes or shortages. * Monitors and maintains employee scheduling and time worked to annual budget. * Responsible for ensuring open shifts are staffed and finding replacement staff as required. * Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees. * Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor. * Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s). * Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track). * Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews. * Ensures all new employees are welcomed, receive orientation, and are integrated into the team. * Provides check-in discussions with direct reports on a monthly basis. *Clinical and Individuals Served Care Responsibilities: * * Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. * Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. * Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required * Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. * Ensure DSPs regularly assist Individuals in skill building and community activities. * Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts. * Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. * Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand. *Quality Assurance, Monitoring and Reporting Responsibilities: * * Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily). * Completes/conducts Fire and Emergency drills as required. * Submits accurate daily entries in the electronic health records (EHR). * Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction. * Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies. * Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours. * Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible. * Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership. * Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), * Individual Served, prospective Individual, and employee of Beacon. * Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily). * Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms. * Promote Beacon positively and model our core values in everyday behavior. * Understand how to approach and communicate with all Individuals including those who are cognitively impaired. * Treat Individuals, family members and other team members with dignity and respect while responding to their needs. * Maintain and sustain a safe community environment and workplace. * Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. * Follow Beacon's policies, procedures, and manuals. *Professional Conduct and Management Effectiveness: * In addition to evaluating your work performance you will be evaluated for the following work behaviors: * *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals. * *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. * *Quantity of Work: *Work output of the employee. * *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. * *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. * *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. * *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. * *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours. * *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. * *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. * *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions. * *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate * execute the plan, and achieve and sustain positive outcomes. * Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. *Education & Qualifications: * * A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. * 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. * 1-2 years' previous management or supervisory experience preferred. * Approved by state, federal and government entities to work within BSLS programs. * Required to maintain industry required trainings and TB screenings (for select markets). * Must be able to pass a criminal background check. * Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only. * Excellent communication skills, both verbally and in writing. * Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully. * Demonstrates all core competencies related IDD services and individuals with mental health concerns. * Attention to detail and ability to multitask. * Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies. * Must possess a valid Driver's License. * Ability to use office equipment and information technology software. * Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders. * Ability to work in an environment with the potential for exposure to physical aggression from individuals served. * Ability to work in an environment with the potential exposure to infectious disease. *Required Information Technology (IT) Systems Skills and Proficiency: * Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future. *Physical Demands and Work Environment: * The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. *Physical demands: * * While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time. * Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily. * The employee will climb (8-12) stairs 8-10 times per day. * The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above. * The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching. * Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs. * Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries. * The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching. * Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual. * Constantly communicate and exchange information with team members. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification. * Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound. * Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects. * Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required. * Ability to effectively perform verbal and physical interventions recommended by the CPI System training. * Duties performed routinely require exposure to blood, bodily fluid, and tissue. *Work Environment: * * While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems. * The work environment presents situations that cause stress and anxiety due to an individual's behavior. * The noise level in the work environment is usually moderate. * The employee may be exposed to cold, heat, dust, or smoke. *AAP/EEO Statement:* It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities. As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed. You understand and acknowledge that BSLS reserves the right to reassign you to work at any of its home locations if necessary. This is intended to describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer's sole discretion. This job description may be amended at any time by the employer.

Ace Handyman Services of Kansas City (a division of Ace Hardware) is the fastest-growing company in the home improvement, repair and maintenance industry. This position serves as the primary point of contact in delivering our trademark helpful solutions and education to all customers, as well as consistently delivering exceptional service and scheduling jobs. Community is important to us and that starts with a team that takes care of each other. We strive to offer an employee-friendly work environment with opportunities to grow in our company. Competitive pay ranging from $20-$22 per hour Vacation Company credit card Flexible scheduling Advancement and growth opportunities Regular pay reviews Plus more! Key Responsibilities: Professionally respond to incoming sales calls, outbound calls and follow up with leads Offer accurate job estimates and close the sale over the phone Create and maintain our handyman job schedule Adjust the schedule as needed Conduct follow up calls with customers Accurately enter information into our CRM and sales software Work closely with our Handyman team to ensure a smooth transition from sales to service delivery Work towards and achieve individual and team sales goals Basic Qualifications and Experience: Proven track record of success in sales and customer service. Quick thinker, organized and superb multi-tasking skills. Excellent communication and interpersonal skills. Self-motivated with a great attitude and ability to accurately communicate and close services on the phone. Proficient in Microsoft Office, Teams and multiple software platforms. Dispatching skills; Service Titan experience, a plus! Valid driver's license and reliable transportation. Apply now! Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Our teammates are known for providing excellent customer service and strive to answer questions, solve problems and assist in a variety of ways. In this role you will be on the front line of ensuring customer satisfaction. You will handle a variety of transactions and be a source of information, guaranteeing customers leave the Service Desk with a smile. If you have an outgoing personality, a desire to help others, and an ability to solve problems this is the position for you. Come and talk to us about NEW OPPORTUNITIES Great JOBS Great BENEFITS Great FOOD Great TEAMMATES In addition we offer: Positive Working "A"tmosphere Flexible Hours Paid Vacations Holiday Pay Medical/Prescription/Dental/Vision Insurance 401(k) Retirement Plan Tuition Reimbursement Credit Union Employee Assistance Program Awesome Selection of Food to purchase for your lunch/breaks Drug Free Workplace/EOE ****************************************

Job Summary / Mission The Service Manager's focus is to maintain a high level of customer service. The Service Manager is responsible for ensuring timely and efficient resolution of customer issues, regional personnel management, and development, and supporting the Regional and Group goals as a member of the Service Solution Management Team. Department: Service Solutions Report to: Director of Service Solution Key Responsibilities · Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments. · Manage personnel and processes. · Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products. · Develop standards for and participate/coach proper customer entrance/exit meetings. · Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations. · Collaborate with various departments and clients on problem solving · Manage department activities to AOP (annual operating plan) · Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor. · Monitor the productivity of the Service & Remote Support Team. · Support and optimize procedures between the company's various departments in accordance with the company's overall strategic plan. · Manage the field service and remote support supervisors. · Manage the processes of job planning, scheduling, and the coordination of training plans for field service and remote support jobs and personnel · Participate to the development of the CRM · Coordinate with Human Resources for the recruitment, hiring, onboarding, and, if necessary, the termination of all Service Technicians. · Workforce planning oversight and deciding priorities when needed. · Perform mid-year and annual reviews of all direct reports along with setting annual goals. · Monitor and maintain the health and safety of all employees - provide training opportunities regarding updated laws, codes, and guidelines as necessary. · Supervise and follow up on plans and budgets, including economic reporting and reporting of actual results of completed projects as they relate to the After Sales Service Department. · Support and work with the company's Engineering, Production, & QA Departments in order to secure the product quality - as well as follow up on QA cases. Required Knowledge, Skills, and Abilities: Key Competencies · Advanced planning and organizing skills with the ability to handle multiple assignments · Strong communication skills · MS Office proficiency · Data gathering and analysis. · Problem analysis and solving · Presentation skills · Facilitation skills · Coaching skills · Adaptable · Team player Education and experience · Bachelor's degree in a related field or equivalent work experience. · Proven experience in departmental management, client management, or related roles. · Strong organizational skills with the ability to multitask and prioritize tasks effectively. · Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members. · Problem-solving and critical-thinking skills to address challenges and make informed decisions. · Proficiency in using various computer software and tools for documentation and reporting. · Knowledge of relevant industry regulations and best practices is an advantage. Working conditions · This job requires the ability to sit, stand or walk for long periods of time · This job requires the ability to climb a ladder · This job requires the ability to lift 50 lbs. · This position requires the ability to travel to customer locations foreign and domestic (up to 35%) · This job may require evening and weekend hours. · When at a customer you may encounter working conditions that are hot, cold, wet and in a slaughtering / butchering environment.

Benefits: Simple IRA with 3% company match Salary plus commission/bonus Annual salary increases, along with annual PTO increases Health benefits Wellness stipend Paid time off (vacation, personal/sick days, bereavement, maternity/paternity paid time) Additional bonuses throughout the year Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Opportunity to enroll in Team Member Hall of Fame Includes $1000 bonus Weekend hotel stay & banquet dinner (with guest) Recognition plaque Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Benefits: Bonus based on performance Company parties Competitive salary Donation matching Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency opened its doors in April 2020 and has grown into a strong, dedicated team of six full-time and two part-time team members. I've been part of State Farm since I was 19 and, after spending time working at corporate, I decided to become an agent to build something of my own. I've always believed in helping people truly understand insurance, and that mission continues to drive our work every day. We love being involved in the community through the South KC Rotary, Martin City Improvement District, South KC Chamber of Commerce, and Caring 4 Kids. One thing that sets our agency apart is how much we value shared experiences - when I hit agency goals, my team gets a paid trip, with round-trip flights, hotel stays, time off, and spending money included. We're looking for energetic, hardworking, and empathetic individuals who want to be part of a supportive, high-performing team. If you're looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Alexa Barkley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Experience in a variety of computer applications, particularly Windows If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Customer Service Representative M-F 8:00 am - 4:30 pm. What Youll Do Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status information, status of purchase or Customer Service, Service, Customer

The American Theatre Guild is looking for a customer service driven Patron Service Representative, looking to join a fun and passionate team. We are a non-profit national Broadway presenter dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities. We are a relatively small office with a fun, business-casual environment. The Patron Service Representative will ensure that customer service for every patron is excellent. Benefits Include: PTO days, 10 paid holidays, paid parental leave after one year, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums. In addition, ATG also offers professional development assistance and a flexible schedule. Duties/Responsibilities: Assisting patrons with ticketing needs (exchanging tickets, purchasing additional tickets, etc.) Printing and mailing tickets to patrons on a timely basis Managing incoming and outgoing-campaign calls Inputting data into databases as directed Assisting in the recording of ticket sales, revenue and income data, and sales reports Required Skills/Abilities: A desire to provide excellent customer service to our patrons Experience with Microsoft Office, G Suite, and general computer skills Exceptional organizational skills Accuracy and attention to detail Flexibility in an often-changing work environment Familiarity with professional theatre terms and a love for the theater Physical Requirements: The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day This position requires working indoors with controllable environmental conditions and temperature. This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company. Vision abilities required by this job include close vision. Employee will spend prolonged hours in front of computer screens Come be a part of our extraordinary team! The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Primary Purpose and Essential Functions The qualified individual will be responsible for leading and managing all aspects of a logistics operation to ensure consistent high-level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will take total responsibility of ensuring all requirements are met company-wide regarding Customer expectations. Lead and solicit business from dedicated or expedited customers by using monthly average capacity. Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers. Customer Service Manager will give available lanes to department and depending on capacity of freight verse driver availability, department head is responsible for bidding available lanes. Oversees customer service team who serves as Customer's first line of communication and refer customer to the proper departments if/when necessary (i.e. Business Development, claims, etc.) Responsible for managing service issues by researching and ensuring coding of all applicable service failures in the system to support accurate service reporting. Responsible for staff that is monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers. Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management Manage on-site customer service group and customer sites. Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment. Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer. Create monthly reports regarding service levels for customers as well as participate on any service-oriented conference calls to supply definition. Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements. Ensuring the customer service team upholds the values and behaviors taught in the speed of trust. **Disclaimer** the job description is not intended to be comprehensive list of duties and responsibilities and duties and responsibilities may change without notice. Qualifications Skills Required for Position: Must possess professional skills deemed necessary to interact with Customers on a corporate level. Use exemplary telephone skills to present a quality-oriented image where the Customer is treated in a consistent, courteous, and efficient manner, so that the impression is one of excellence. Ability to set priorities and to communicate to areas involving changes that could affect daily operations. Keyboard skills, working knowledge of PC, Excel, Word, ability to work in a fast-paced team environment, excellent time management skills. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate degree or equivalent from two-year college or technical school; or 2-3 years related experience and/or training; or equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work environment is moderate to high stress.

Primary Purpose and Essential Functions The qualified individual will be responsible for leading and managing all aspects of a logistics operation to ensure consistent high-level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will take total responsibility of ensuring all requirements are met company-wide regarding Customer expectations. * Lead and solicit business from dedicated or expedited customers by using monthly average capacity. Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers. Customer Service Manager will give available lanes to department and depending on capacity of freight verse driver availability, department head is responsible for bidding available lanes. * Oversees customer service team who serves as Customer's first line of communication and refer customer to the proper departments if/when necessary (i.e. Business Development, claims, etc.) Responsible for managing service issues by researching and ensuring coding of all applicable service failures in the system to support accurate service reporting. Responsible for staff that is monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers. * Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management * Manage on-site customer service group and customer sites. * Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment. * Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer. * Create monthly reports regarding service levels for customers as well as participate on any service-oriented conference calls to supply definition. * Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients. * Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements. * Ensuring the customer service team upholds the values and behaviors taught in the speed of trust. * Disclaimer the job description is not intended to be comprehensive list of duties and responsibilities and duties and responsibilities may change without notice.

Job Description We are seeking an experienced Customer Service Representative (CSR) with a strong background in the printing industry to join our team. The ideal candidate will have working knowledge of inks, paper types, and the printing process, along with exceptional customer service skills. This position will be the first point of contact for clients, handling inquiries in person, via phone, and through email, while managing quotes, orders, and job updates. Must have previous experience in the printing industry **Responsibilities: ** Serve as the primary liaison between customers and the production team. Respond to customer inquiries regarding products, services, pricing, and order status via phone, email, and in person. Prepare and process customer quotes based on job specifications, materials, and production timelines. Provide knowledgeable recommendations on paper stock, ink options, finishing techniques, and print processes. Enter and manage customer orders in the system, ensuring accuracy in job details and deadlines. Follow up on pending quotes, customer feedback, and completed orders. Troubleshoot and resolve customer concerns promptly and professionally. Maintain positive, long-term relationships with both new and existing clients. Collaborate closely with the production team to ensure customer expectations and deadlines are met. Stay current on print industry trends, materials, and technologies. **Qualifications: ** Previous experience in the printing industry is highly preferred. Strong understanding of inks, paper types, finishing options, and general printing processes. Prior customer service, account management, or inside sales experience in a print shop environment is a plus. Excellent verbal and written communication skills. Strong attention to detail and ability to manage multiple projects in a fast-paced environment. Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with print job management software is a plus. Professional, courteous, and team-oriented demeanor. Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. **EOE/M/F/Vet/Disabilities ** You should be proficient in: Customer Service Graphic Design Technology Knowledge of Large Format Graphics Inside Sales Web Offset Printing Digital Printing Inkjet Printing

Skillbridge Academy is a forward-thinking educational organization dedicated to building strong professional pathways through innovation, structured learning, and operational excellence. We pride ourselves on creating an environment where professionalism, collaboration, and personal growth are at the core of everything we do. Our team plays a vital role in shaping first impressions and delivering a seamless experience to students, partners, and visitors. Job Description We are seeking a motivated and detail-oriented Customer Support Manager to lead and enhance our customer service operations. This role is ideal for a professional who excels at coordinating support processes, improving service quality, and ensuring a positive experience for all clients. The Customer Support Manager will play a key role in maintaining service standards and supporting the growth of our organization. Responsibilities Oversee daily customer support operations and ensure timely resolution of inquiries Develop and improve support workflows, procedures, and service standards Monitor customer interactions to ensure consistency and quality Collaborate with internal departments to address customer needs effectively Analyze support performance metrics and prepare regular reports Identify opportunities to enhance customer satisfaction and operational efficiency Qualifications Strong communication and interpersonal skills Excellent organizational and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Professional attitude with a strong sense of responsibility Proficiency in customer service tools and basic reporting systems Ability to lead, guide, and support a customer service team Additional Information Competitive salary ($47,000 - $51,000 annually) Growth opportunities within a stable and expanding organization Skill development and leadership training Supportive and professional work environment Structured onboarding and continuous learning opportunities

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. As a leading Microsoft Partner and RSM US leverages' Microsoft's leading enterprise resource planning platform, Microsoft D365 Finance and Operations, and other Microsoft-centric tools to help customers stay competitive in a constantly changing environment. We are expanding our Managed Application Services team and looking for seasoned D365 BC/NAV functional consultant with experience in the financial and projects accounting areas. The ideal candidate has a strong finance background, enjoys being part of a team and working directly with clients and Microsoft. Dynamics 365 implementation or supporting services is a requirement. This team is responsible for supporting our implementation projects and well continuing with the client after go live. In this role, you will help mentor our team, assist clients in the implementation and support of Microsoft Dynamics D365 BC software as well as working directly with Microsoft on solving mission critical business situations. You will be working with a nationally dispersed team that is highly collaborative and a fun culture. Basic Qualifications: * 7+ years of hands-on software implementation or supporting services experience with Microsoft D365 BC and NAV * Strong accounting with Project accounting experience * Understanding of ERP software and how it applies to business processes * Excellent communication skills, written and verbal * Bachelor's degree in a relevant field or equivalent work experience * Strong analytical skills Preferred Qualifications: * Technology skills * Ability to work independently * Strong business knowledge * Dynamics D365 BC or NAV certifications highly desired This position follows a hybrid work model, requiring in-office presence twice per week and willingness to travel up to 25% At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $95,400 - $192,000 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Service Supervisor BH Job ID: 3202 SF Job Req ID: 15559 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : Service Supervisor Location : Kansas City, MO (onsite with travel) About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Summary Step into a fast-paced, customer-focused environment as our Service Supervisor in the compressed air commercial segment. You'll oversee the local service function across the full equipment life cycle while partnering with the sales team to drive business growth. A solutions-oriented leader, you'll guide your team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. This role empowers you to think like an owner, taking charge of the Service P&L, making sound business decisions, and enabling your Customer Center to achieve performance goals while raising the bar in service excellence. At the core of this role is your ability to be an exceptional leader; someone who sees the big picture, hones in on the details, and elevates team performance. Take the next step in your career and lead a team where your decisions shape success and your leadership sets the standard. Responsibilities * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements * High school diploma or GED required with relevant work experience * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Core Competencies * Advanced customer service skills including conflict resolution, communication, negotiation, etc. * Leadership skills with the ability to inspire, develop, and hold teams accountable * Strong verbal and written communication skills * Solid operating knowledge of Microsoft office software and other basic computer usage. * Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. Preferences: * Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent related field Travel & Work Arrangements * This is an onsite, with travel position and a Company Vehicle is provided. * Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical /equipment rooms. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************

Clinical Services Associate - On-Site - US, Lenexa, KS ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Position Summary We are seeking a Clinical Services Supervisor to lead and support our nursing team and clinic operations. This role ensures smooth execution of clinical trials in compliance with study protocols, SOPs, and ICH-GCP standards. The supervisor will provide leadership, coaching, and performance management for nurses while assisting with operational needs during peak hours. Key Responsibilities Supervise and support nurses during busy clinic hours. Provide coaching, mentoring, and performance reviews for nursing staff. Lead and coordinate daily clinic operations in accordance with regulatory standards (GCP, HIPAA, OSHA). Serve as an escalation point for operational issues and staff questions. Participate in interviews alongside clinic leadership. Join the weekend on-call rotation every 5-6 weeks to assist clinic staff and answer questions. Collaborate with internal teams to ensure efficient screening, dosing, and outpatient visits. Maintain knowledge of all assigned studies and operational workflows. Preferred Qualifications Registered Nurse (RN) license strongly preferred. Experience supervising clinical staff and managing performance. Strong knowledge of clinical procedures and ability to provide guidance during high-volume periods. Excellent leadership, communication, and organizational skills. Ability to manage multiple priorities in a fast-paced, team-oriented setting. Why Join Us? At ICON, we are committed to our core values: People, Clients, and Performance. You'll be part of a team that values innovation, collaboration, and continuous improvement, and you'll play a vital role in advancing clinical research that makes a difference. #LI-LB1 What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Our team is growing, and we are seeking a dedicated Crisis Services Supervisor to join our team. If you thrive in a vibrant, supportive, and inclusive work environment, this opportunity is perfect for you! The Crisis Services Supervisor is responsible for providing day-to-day supervision of staff and program services for individuals who meet the criteria for the Crisis Services Program. Oversees the implementation of service plans, including medical care and behavior supports. Ensures that individuals' outcomes and objectives are being met and ensures supports provided meet agency guidelines, funder requirements and accreditation standards. Essential Functions: * Works with individuals who have complex behavioral support needs. Supervises team members providing generalized positive behavioral interventions while Individual Support Plans (ISPs) and/or Behavior Support Plans (BSPs) are being developed/revised and supervises team members with carrying out individualized plans. * Works with Behavior Analyst, RN, and Manager to ensure team members are prepared for emergency placements and transitions into Individualized Supported Living (ISLs). Communicates proactively to other organizational staff regarding transitions, including nurses and behavior team members. * Develops daily schedule of activities with and for individuals served and ensures follow-through; communicates to support team members regarding observations and interventions provided as it relates to individuals' functioning, health status or behavior; and ensures that homes provide a healthy and safe living environment for individuals served. * Interviews, hires, and trains new staff. Oversees onboarding activities, provides routine and regular coaching and feedback, and completes performance evaluations. Ensures staff remain current in their required trainings. * Schedules team members and monitors overtime. Ensures that homes operate in accordance with established staffing ratios and overtime guidelines. * Oversees and provides documentation for individuals served including tracking behavior and financial documentation. Organizes and reports data related to individual plans including monthly packets. Supervises the maintenance of all required staff and individual records. Ensures that documentation and homes meet all agency guidelines, funder requirements and accreditation standards. * Attends ISP meetings and provides input into planning process. Prepares for and attends service coordinator visits. * Attends nursing visits and is responsible for medication oversight. Reviews all medications and medical administration records. Reports any charting or medication errors according to departmental protocols. Attends doctor's appointments and provides training on adaptive equipment. * Attends meetings, in-services and opportunities for on-going education. Facilitates and participates in regular staff meetings and reviews any issues and training needs. * Works as fill-in direct care staff as needed. Qualifications: * Must have high school diploma or equivalent. Completion of college-level coursework in the human services field preferred. * Must have at least 2 years of experience providing direct support to individuals with disabilities, including at least 1 year of experience providing direct support to individuals requiring a high level of behavioral support. * Must have at least one year of previous leadership experience working with individuals with disabilities or individuals with high-level behavioral support needs. * Must have current Registered Behavior Technician (RBT) certification or complete RBT certification within 180 days of hire. * Must have knowledge of Microsoft Office products and be able to work with a variety of computer systems. Additional Requirements: * This position may work day, evening, night and/or weekends depending on the needs of the organization. Provides 24-hour on-call support to individuals and employees, with rotating weekend on-call duties. * This position requires driving personal and/or company vehicle. Transports individuals to activities, appointments, and other community sites. * Must have reliable vehicle and maintain current driver's license and proof of insurance. * Must complete and maintain all required trainings/certifications. * Must maintain confidential information in accordance with HIPAA regulations. Join us in our commitment to equality and diversity as an Equal Opportunity Employer (EOE). We consider all applications irrespective of race, marital status, sex, age, skin, color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step in your career journey with us - apply today and become part of a team where your contributions truly matter!