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Customer Service Supervisor Jobs in Saint Peters, MO

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  • Customer Service in Fraud (Hybrid) - Starting at $20.05/HR

    Citi 4.6company rating

    Customer Service Supervisor Job 5 miles from Saint Peters

    Citi is GROWING in O'Fallon. We are hiring 100+ people. Training classes will begin soon. APPLY NOW!! The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity. ***UP-TO-DATE RESUME IS REQUIRED TO BE CONSIDERED FOR INTERVIEW.*** Responsibilities: Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns Provide solutions to client issues through the usage of all available resources under limited supervision Complete assigned tasks in an accurate and timely manner Consistently achieve individual and team performance targets Contact card members to verify charges and recent activity to identify any potential fraud Ensure a positive customer experience while Determine specific verification procedures to be used in processing customer's information Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency. Qualifications: Minimum 1 year of customer service experience Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. #CustomerSupport ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Fraud Operations ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Ofallon Missouri United States ------------------------------------------------------ Primary Location Full Time Salary Range: $41,600.00 - $53,600.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Anticipated Posting Close Date: Feb 28, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See Citi Terms & Conditions at ******************************************** and Privacy Policy at ********************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $33.2k-39.8k yearly Easy Apply 1d ago
  • Customer Service Enrollment Specialist

    Globe Life 4.6company rating

    Customer Service Supervisor Job In Saint Peters, MO

    Benefits Representative - Liberty NationalCrafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
    $29k-33k yearly est. 3d ago
  • Automotive Services Specialist

    Automobile Club of Missouri 4.3company rating

    Customer Service Supervisor Job 23 miles from Saint Peters

    This position manages an assigned territory across all states to identify, develop and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. The position examines Club approved facilities for compliance with Club Standards and Criteria, contractual obligations and expectations. In addition, the position processes the necessary documents related to inspection of said facilities in compliance with all applicable Club policies and procedures. This position demonstrates leadership in coordinating with owners, managers, service and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of members' vehicles in compliance with AAA Automotive Quality Standards. Responsibilities: Perform and analyze bimonthly and annual inspections of AAR facilities in all states to ensure Club Standards and Criteria are followed. Meet with facility owners, managers and service personnel on proper repair procedures and documentation requirements when dealing with Club members. Research complex issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs and authorization issues related to the repair of the members' vehicles. Launch all new “value added benefits” programs and maintain existing programs in their assigned territories. Collaborate with facility management regarding marketing and cobranding of facilities, including proper use of the AAR logo in facility advertisements and promotions, on business cards and invoices, etc. to ensure compliance with Club standards and maximize exposure of facility to members. Requirements: Minimum 7 years comprehensive, hands-on experience in the automobile repair industry, including the diagnosis and repair of automobiles, customer relations, shop management and dispute resolution strongly preferred. 􀂃 Automotive Service Excellence (ASE) “Master Automobile Technician” Certification required. "L1 Advanced Engine Performance" Certification preferred. Must have a comprehensive understanding of modern automotive technology, theory and principles. Must have moderate proficiency in using modern desktop computer operating systems and applications, including Microsoft Office (Outlook, Word, and Excel). Advanced communication skills required, both written and oral. Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See American Automobile Association, Inc Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $40k-48k yearly Easy Apply 11d ago
  • E&I Team Manager

    Flexsys

    Customer Service Supervisor Job 23 miles from Saint Peters

    Flexsys Americas, a leading manufacturer of tire additive products, has an immediate opening for an E&I Team Manager at its Sauget, IL location. This position is responsible for supporting and optimizing both field execution and work order planning processes for maintenance activities in the assigned areas of responsibility. This position will work closely with the Maintenance Department. The E&I Team Manager has direct supervisory oversight and performance accountability for the maintenance activities performed by the in-house plant electricians and select contractors. The salary range for this role is $80,000 to 105,000 based on the candidate's experience. This position reports to the Maintenance Manager. Responsibilities: • Ensure that all maintenance tasks are performed in a manner that is supportive of the site core value of achieving an incident -free workplace. • Demonstrate behaviors and establish expectations that support the vision and a strategy for achieving excellence with respect to all site maintenance activities. • Manage and optimize maintenance performance and productivity through the establishment of clear performance expectations, coaching on individual performance and delivery of appropriate recognition and accountability for results. • Provide technical/problem solving assistance for mechanics and work to further develop the independent problem-solving abilities of maintenance employees. • Work collaboratively with the site Reliability Team to achieve significant improvement in the operational reliability of critical process equipment. Job Planning Responsibilities: • Backlog management including participation in weekly backlog reviews • Participate in the development of a weekly schedule • Plan of routine, improvement and turnaround maintenance work orders • Development/upgrade of maintenance work plans in SAP • Development/upgrade of Bill of Materials (BOMs) for all equipment. • Entry of Equipment Master Data • Compliance with preventive and predictive work order completion targets • Coordinate work with outside resources • Collaborate with the site Procurement/Stores function to optimize Stores functionality and spare parts availability for planned work • Scope and physically inspect the job • Identify the necessary resources including craft skills, equipment, parts, materials required, contractor support, tools • Procure the necessary parts and materials to execute the job • Estimate labor hours • Procure drawings and specifications • Specify permit requirements • Evaluation of maintenance plan creation or upgrade • Evaluation of preventive/predictive maintenance tasks • Ensure job walk downs are completed to mitigate concerns and share learnings/observations with the crew • Observe work execution and hold craft persons accountable for safety behaviors, following the job plans, and quality of workmanship Requirements Required Qualifications: • High School Diploma/GED required • Minimum 5 years of experience in a maintenance position supporting chemical operations • Computer proficiency in Microsoft Word, Excel and Outlook • Ability to read and interpret equipment drawings • Must be a self-starter and able to manage multiple tasks at a time • Strong planning, organization, facilitation, communication and interpersonal skills • Analytical skills and a desire to provide “attention to detail” Preferred Qualifications: • Knowledge of SAP
    $80k-105k yearly 1d ago
  • Customer Service Representative, Sales

    Newco Enterprises Inc. 4.4company rating

    Customer Service Supervisor Job 6 miles from Saint Peters

    Newco Enterprises is a leading manufacturer of commercial coffee machines that has been brewing up innovations for 50 years. Founded in 1974, Newco has grown from humble beginnings into an industry leader known for its commitment to quality and customer satisfaction. Our state-of-the-art, climate-controlled manufacturing facility now houses the latest Amada metal fabrication machinery, positioning us for even higher levels of quality and efficiency. Be part of our continued success by joining our Customer Service team! Reporting to the Customer Service Manager, this person will: Handle incoming calls and emails from customers and internal sales teams. Receive and process routine customer orders, inquiries, and/or customer issues related to pending orders. Engage in upselling and cross-selling by recommending additional products or services that enhance the customer experience. Assist customers in selecting the right products or services based on their needs and preferences. This is a full-time position working Monday - Friday, 8:00 am - 4:30 pm. We would prefer some Customer Service experience, but it is not required, and we will train the right person. We are looking for an individual with an outgoing personality and solid work ethic. Newco offers medical, dental, vision, disability and life insurance after 30 days and 401K with company match after 90 days of successful employment. Requirements: Excellent attendance record Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude. Previous experience in customer service or sales, with a focus on upselling or cross-selling, is a plus. Excellent communication and interpersonal skills. A positive attitude and the ability to build rapport quickly. Strong problem-solving skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude. PI08a7d963636d-26***********7
    $32k-39k yearly est. Easy Apply 6d ago
  • Team Leader- High Net Worth

    Edward Jones 4.5company rating

    Customer Service Supervisor Job 23 miles from Saint Peters

    Your passion. Our purpose. This could be powerful. Maybe the markets keep you up at night. Trusts are your forte. Or your idea of a perfect day at the office is a deep dive into equity research. Whatever your passion, at Edward Jones it will have purpose. Your work is meaningful - because it has a singular focus: client relationships. What you do every day helps people achieve and protect their financial goals. Impacting lives for the better. And with our remarkable work-life flexibility, one of the lives it could enhance is yours. Job Overview Position Schedule: Full-Time Team Overview: Do you have a desire to be a part of the wealth management process? Do people consider you a strategic thinker and strong collaborator? Do you have a strong background in financial planning and experience with complex financial planning concepts? What about a deep understanding of the Financial Advisor role and serving clients? If you answered yes to these questions, joining the Edward Jones High Net Worth team could be the right opportunity for you! This team sits within the Wealth Management Advice and Solutions (WMAS) division. WMAS Purpose: We innovate, develop, evolve, and manage integrated advice, planning, products, and services (APPS), leveraging deep understanding of client and branch team needs. We enable branch teams to deliver unparalleled value for our clients and communities through wealth management offerings and experiences, from discovery to planning and implementation, supported by thought leadership and expert services. Wealth Management Consultation is an area within WMAS that serves as the planning and investment portfolio advice consultation group to support the delivery of financial planning services and implementation of the Edward Jones planning and investment solutions. We serve as a resource that our branch teams can utilize to implement wealth management Advice, Planning, Products, and Services (APPS). We partner with WMAS stakeholders to deliver formalized, advanced, and personalized advice from subject matter experts, with a particular focus on implementation of planning, portfolio construction, advice, and guidance. We provide our branch teams with a holistic view of planning and portfolio management across their business, including analytics and visualizations, while helping them deliver the comprehensive wealth management services that our clients desire. The Edward Jones Wealth Management Consultation High Net Worth team provides an end-to-end, high-net-worth (HNW) client experience (Clients with $10 million or more) by partnering with our branch teams to provide ongoing client services including holistic financial planning, tax and estate planning services via trusted 3rd parties, plan implementation via expanding sets of Edward Jones products and services, and ongoing reporting and support. What You Will Do: The HNW Team Leader, will Lead a team of financial planners and subject matter experts holding advanced designations who are responsible for supporting branch teams and complex client engagements to better meet client needs and deepen client relationships through the delivery of our HNW client experience. This team will be responsible for the performing deep discovery, constructing financial plans where they are held to a fiduciary standard, and collaborate with 3rd party service providers to deliver on an elevated and personalized private client service experience. We work in a highly collaborative and fast-paced environment, where we welcome fresh perspectives that allow us to continually exceed client expectations in an ever-evolving landscape. The team leader is expected to run the day-to-day business, including creating and ensuring alignment to all written supervisory (WSPs), standard operating procedures (SOPs) and oversight of risk associated with working directly with branch teams and clients. The team leader is also expected to hold the team accountable to for exceeding business results and will be required to ensure all financial planning recommendations are suitable and align to client goals. Responsibilities include: Develop and execute team objectives and drive team performance (feedback, training & coaching) in support of department and firm objectives. Communicate and advise financial advisors and clients to gain understanding of client's needs, aid in documenting client goals, articulate investment strategy and recommendations, identify expertise needed to help the client achieve their goal, and help build relationships with clients and financial advisors. Act as an advanced subject matter expert in their area of emphasis and have a strong understanding of financial planning topics, broad market opportunities and translate to strategic initiatives within various business areas to identify, create, and develop the most advanced client focused business building ideas. Act as a resource for firm strategy, knowledge and interpretation of industry rules and regulations, and potential rule changes as it relates to area of expertise and translates to strategic initiatives within various business areas. Perform as a subject matter expert on the most advanced topics including tools or client solutions to our branches through the various channels available within the department such as webinars and field-based training meetings. This may also include providing expertise for content development and acting as a subject matter expert for formal training programs lead by Enterprise Learning, WMAS Content Creation or other areas. Lead department, division, and/or firm-wide committees and projects; demonstrating the ability to influence without authority with peers and senior leaders. Manage, create, and ensure adherence to department written supervisory procedures (WSPs) and Standard Operating Procedures (SOPs) for communication with the public, professional designation reviews, and information barriers. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page. Hiring Minimum: $136571 Hiring Maximum: $232541 Read More About Job Overview Skills/Requirements What Experience You Need: Bachelor's degree required; Advanced degree preferred Active Series 7, 24, & 66 preferred or obtained within 6 months of hire CFP designation required Ability to travel to target markets up to 20%. State Life and Health Insurance license preferred or obtained within 6 months of hire Analytical & Critical Thinking, Decision Making, and Problem Solving Branch Systems and Tools, Business Acumen, Project Planning, and Stakeholder Management Leadership Development, Talent Management, Change Management, and Continuous Improvement Wealth Management and Financial Planning *Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. Read More About Skills/Requirements Awards & Accolades At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Read More About Awards & Accolades About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. #LI-HO
    $136.6k-232.5k yearly 10d ago
  • Customer Care Specialist

    Altor Solutions 3.9company rating

    Customer Service Supervisor Job 9 miles from Saint Peters

    Job Title: Customer Care Specialist Reports to: Customer Care Manager FLSA Status: Salary Non Exempt Travel: Travel requirement 10-15% Reporting to the Customer Care Manager, the Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Essential Duties and Responsibilities: · Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor's product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies. · Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary. · Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures. · Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio. · Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements. · Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements. · Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives. · Other duties may be assigned. Requirements: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience: Bachelor's Degree or equivalent work experience 3+ years of experience in customer service; preferably in a manufacturing environment Experience with ERP Systems is desired Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: · To perform this job successfully, an individual should have knowledge of Microsoft Suite - Word, Excel, PowerPoint. · Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce. · Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Competency: To perform the job successfully, an individual should demonstrate the following competencies: · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Strive to meet service level objectives by providing timely written and verbal communication to our customer base. All duties will be performed with a sense of integrity and commitment to achieve customer satisfaction metrics · Excellent verbal and written skills, ability to communicate clearly and effectively with all levels within the organization, excellent organizational, planning and people skills, ability to lead initiatives that require project management and comfort in interacting and influencing at all levels within the organization. · Adaptability - quickly adapts to changes in the work environment and manages competing demands. Ability to work flexible hours to ensure proper coverage as business requirements change. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Demonstrates flexible and efficient time management and ability to prioritize workload · Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on results and quality. Ability to handle sensitive and confidential situations and documentation. Understanding of, and ability to assist with the resolution of employee performance management and conflict issues effectively. Must exhibit a high level of personal integrity and reliability on both organizational and business issues. · Analytical - Strong analytical skill set and demonstrated ability to work with cross-functional teams to quickly analyze problems and develop effective solutions. Collects and researches data; Uses intuition and experience to complement data. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Equal Opportunity Employer, including disability/protected veterans PI02c875010bcc-26***********8
    $30k-34k yearly est. Easy Apply 6d ago
  • Customer Experience Manager

    Parker Hannifin 4.3company rating

    Customer Service Supervisor Job 26 miles from Saint Peters

    Key Responsibilities Lead, develop, and execute best in class service model strategy for premier customers in the areas of applications and customer service Drive best in class speed and quality in application development to improve conversion rate to 50%+ Oversee customer feedback process and utilize feedback to drive regular continuous improvement. Lead cross functional teams to focus and drive for service improvement priorities to directly influence the division's Likely to Recommend (LTR) customer ratings. Accountable for achievement of WIN strategy LTR service levels. Conduct breakthrough simplification of processes, roles, and workload using POP tools to optimize resources within team Assess, develop, and manage talent to support the needs of the business. Develop and lead segmented customer service team by premier and select. Best in-class service for premier, market matching service for select, while reducing cost to serve for select. Develop and maintain commercial processes across a designated segment of the organization. Engage and network with Parker divisions, other, and monitor competitors for trends. Adapt strategy based on evolving environments. Qualifications: Bachelor's degree in business or related field - MBA preferred Global sales or customer service experience preferred Minimum 2-3 years experience in leading teams Proven experience driving positive customer experience Strong leadership skills with ability to influence across the organization Excellent customer service skills required Knowledge and proven experience leading a team to make process improvements Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor Additional Comments: The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor. If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to *************************************************************** or **************************************************************
    $39k-55k yearly est. 7d ago
  • Customer Service and Sales Representative

    Vanguard Management, Inc.

    Customer Service Supervisor Job 9 miles from Saint Peters

    Customer Service/Sales Representative Are you ready to take your customer service skills to the next level and launch a career in sales? Whether you're experienced or just starting out, we provide all the training, support, and tools you need to succeed. No prior sales experience? No problem-we've got you covered! About Us We proudly represent a wide array of clients who are dedicated to delivering exceptional value to customers. These clients rely on our team to expand their market share and boost brand awareness through personalized, face-to-face sales campaigns. Our proven strategies help us connect directly with new customers, explain product and service options, answer questions, and complete contracts, all while building meaningful relationships that drive results. What We're Looking For We want candidates who: Love working with people and have an outgoing personality that attracts attention. Can work independently or as part of a team. Have an interest in developing sales skills. Take pride in their work and strive for excellence. Are available for full-time hours. Maintain a polished, professional appearance and attitude, as we interact directly with customers daily. Why Join Us? Our company is growing rapidly, and we need ambitious individuals to grow with us! Over the next 6 months, we'll be expanding into additional markets, which means exciting opportunities to lead and manage campaigns, train sales assistants, and oversee client accounts. We offer a fast-paced, structured Business Development Program that's perfect for motivated people ready to produce results and thrive in the sales and marketing industry. Apply Now Send us your resume today to take the first step in your career journey! We have multiple positions to fill, but the selection process is already underway. Don't miss your chance-apply now!
    $27k-35k yearly est. 14d ago
  • General Merchandise Team Leader - Competitive Benefits

    Target 4.5company rating

    Customer Service Supervisor Job 13 miles from Saint Peters

    The pay range per hour is $22.25 - $37.80 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of: Guest service fundamentals and experience building a guest first culture on your team Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department(s) daily/weekly workload to support business priorities and deliver sales goals Process improvements and workload efficiency Helping build a team of hourly team members As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience. At the direction of the ETL, model, train and coach expectations to deliver the service standard Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change With the guidance from the Executive Team Leader, help lead the understanding of how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and Fulfillment processes and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency With ETL guidance, help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store With ETL guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable) Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready per the ETL's direction. Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic Enable team members to stay up-to-date on relevant trends and products Evaluate candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences With ETL guidance, help establish clear goals and expectations and hold team members accountable to expectations Per the direction of your ETL, help lead and coach the team to ensure accuracy and efficiency in all GM processes Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) Assess Fulfillment business and make decisions consistent with your ETL's direction to help teams fulfill all guest orders accurately and efficiently Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Per the direction of your ETL, help create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others If applicable, as a key carrier, follow all safe and secure training and processes Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you, that's why we love working at Target Leading teams who are stocking, setting and selling Target products sounds like your thing, that's the core of what we do You aren't looking for a Monday - Friday job where you are at a computer all day, we are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go: High school diploma or equivalent Age18 or older Previous retail experience preferred, but not required Ability to: Lead and hold others accountable Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work independently and as part of a team Manage workload and prioritize tasks independently Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes Welcoming and helpful attitude Effective communication skills We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders as needed Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
    $22.3-37.8 hourly 3d ago
  • Managed Services Manager

    Covenant Technology Partners

    Customer Service Supervisor Job 23 miles from Saint Peters

    Covenant Technology Partners is a US based Microsoft Partner, management and technology consulting and Managed Services firm specializing in helping our clients through innovative use of Microsoft technologies. Our team members grow in an energetic, team-oriented and entrepreneurial-minded firm with challenging consulting projects and Managed Services engagements. Covenant attracts highly qualified and diverse professionals nationwide with the right combination of business, technical and creative skills. Our consultants are motivated to make a personal impact on both the growth and success of the firm and their personal careers. The Manager, Managed Services oversees the delivery of IT services, manages client relationships, ensures service level agreements (SLAs) are met, and handles project management responsibilities to ensure smooth implementation and operation of services. This role is critical in maintaining the highest standards of service and client satisfaction. The work location for this role is flexible if approved by Covenant except this position may not be performed remotely from Colorado and California. Responsibilities: Oversees the delivery of managed IT services to clients, ensuring high levels of performance and compliance with SLAs. Manages client relationships, acting as the primary point of contact for clients regarding service delivery and project management. Prepares, schedules, and drives Quarterly Business Reviews with all Managed Services Clients. Takes ownership of the Managed Services business portfolio. Actively engages with client managers and solution leads to align on identified opportunities. Aggressively identifies and pursues Manages Services pipeline opportunities to increase profitability. Creates and maintains the vision for the Managed Services business including the annual business forecast and business plan. Regularly meets with business stakeholders to align on pipeline and business forecasts. Reviews and provides regular progress reports to business leaders in both written and in-person presentation forums. Defines critical Key Performance Indicators within the Managed Services division. Actively monitors to trends and optimization opportunities. Actively monitors Service Board and ensure tickets get assigned properly as they come in. ConnectWise experience is a plus. Establishes and maintains robust vender relationships with key venders included Microsoft and ConnectWise. Coordinates and leads project management activities for service implementations and ongoing operations. Uses AI and automation to improve efficiency and productivity with the managed services space. Reviews and approves time entry and client invoicing and proactively manages actuals to budget. Operates with an agile environment to meet dynamics needs of business. Focuses on flexibility, scalability and remote access within hybrid and cloud environments. Monitors and reports on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary. Collaborates closely with Marketing team to generate and update go to market materials related to Managed Services. Periodically provides blog and client newsletter content. Generates and maintains MSP related Intellectual Property and documentation. Collaborates with internal teams to develop and implement service improvement plans. Participates in internal projects and initiatives as assigned. Ensures adherence to company policies, procedures, and best practices in service delivery. Mentors and supports team members, fostering a culture of continuous improvement and professional development. Stays current with industry trends and advancements in technology to ensure the company remains competitive. Works continuously to improve project management and operational processes to enhance efficiency and effectiveness. Qualifications: Education, License or Certification: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience. Project Management Professional (PMP) or equivalent certification preferred. Experience: Minimum of 5 years of experience in IT service delivery or managed services. Experience in Cloud Platforms. Experience with ConnectWise is a plus. Experience with Microsoft solutions a plus - Data & AI, Digital and App Innovation, Dynamics, Modern Work, Security & Infrastructure. Proven experience in project management, including planning, execution, and monitoring of IT projects. Strong understanding of IT service management (ITSM) frameworks and best practices. Excellent client relationship management skills. Strong leadership and team management abilities. We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the Covenant family. Covenant is committed to the full inclusion of all qualified individuals. As part of this commitment, Covenant will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *******************
    $46k-76k yearly est. 13d ago
  • Service Supervisor

    Vinebrook Homes, LLC 4.0company rating

    Customer Service Supervisor Job 23 miles from Saint Peters

    RESIDENTIAL SERVICE SUPERVISOR /OBJECTIVE The Service Supervisor is responsible for the daily management and orchestration of the repairs and service team, responding to and addressing inbound work orders from multi-site rental properties. The Service Supervisor must be able to pull key reports and prioritize work orders and tasks for the service team by coordinating assignments and schedules daily to meet goals regarding productivity, open work order count, and days to complete, all within budget. The Service Supervisor will play a critical role in determining the proper solution and corresponding cost to address an issue, including the use of 3 rd. party vendors. As such, Service Supervisor must be skilled in plumbing, electrical, and carpentry with an emphasis on Certified HVAC repairs and service. They must be able to diagnose and troubleshoot problems to assist the Service Technicians and approve contractor bids as needed. The Service Supervisor must be familiar with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials, and supplies. The Service Supervisor must possess strong leadership, communication, organization, and customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R&M work to technicians, guiding on optimal, cost-effective solution Develop a roster of vendors for overflow and specialty work Assign and communicate necessary work to 3 rd. party vendors, ensuring clarity of scope and cost expectations with focus on accountability and prompt completion Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on budget. Responsible for R&M budget performance Supervise/participate in after-hours on-call response program Supervise/participate in completion of daily work orders and reporting as necessary Assist with troubleshooting and repair for HVAC, plumbing, electrical and carpentry, roofing, siding, masonry Document and report any potential safety hazards Transport a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required at the service site MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Strong aptitude with computers, internet, network phone systems High school diploma or equivalent 5 years of supervising a maintenance team of 5 or more technicians Two to five years' previous experience in a maintenance role HVAC Certification Universal EPA Refrigeration Certificate At least two years of Carpentry, Plumbing, and Electrical experience Exemplary Customer Service skills Strong Time Management skills Excellent Communication skills (Verbal and Written) Management/Supervision skills Experience using a property management software system Valid driver's license Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check Valid driver's license is a requirement Previous experience in a management role with at least 5 subordinates Completion of Tech/ Vocational School/ College Degree Program EPA Certification Freon Handling Certificate Electrical Certification Bilingual (Spanish) Knowledge of Yardi property management software Knowledge of Salesforce CRM software HVAC Journeyman or Masters License Must have own tools, we will provide larger equipment Valid driver's license with clean driving record Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY This position supervises all employees of the department and is responsible for the performance and preliminary hiring of the employees within that department. TRAVEL Travel is primarily local during the business day. After hour calls are on rotation. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.
    $32k-46k yearly est. 30d ago
  • Food Services Leader

    Pilot Company 4.0company rating

    Customer Service Supervisor Job 29 miles from Saint Peters

    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $15.15 - $22.00 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Pay Details: $15.15 - $22.00 / hour
    $15.2-22 hourly 6d ago
  • Client Service Representative

    Slagle Financial

    Customer Service Supervisor Job 36 miles from Saint Peters

    Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. Job Description: The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery. Key Skills: Strong organizational skills Excellent communication; written and verbal Attention to detail and accuracy Proactive management style and consistent follow-through Active Listening and Decision Making Minimum Requirements: Finance/associate's degree preferred Financial Industry experience preferred Experience with MS Office Suite and the ability to learn new software quickly CRM experience Responsibilities: This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include: Client Service Assisting clients with overall maintenance of annuity accounts Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc. Filing death claims for deceased clients. Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim. Keeping databases updated with closed accounts, portfolio values, and general information. Helping clients with online registrations for accessing accounts via Orien or directly through company website. Respond to incoming and outgoing client inquiries by phone and email requests. Running annual RMD report for eligible clients; ensuring required distributions are taken. Act as liaison between clients and financial advisors when needed. Meeting with clients if necessary. Balance Sheet, completion, and Appointment Prep Assign task provided by advisor dictations to staff Administrative/ Misc. Attend educational seminars and client events Assist in training and development Back Up for client operations specialist Ensure all scheduled appointments are readily prepared for each financial advisor Database maintenance Hours M-F 9am-5pm Benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Basic Life Insurance 401(k) PTO Salary To be discussed by the firm Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
    $27k-39k yearly est. 14d ago
  • Customer Service Representative

    Chemline Inc.

    Customer Service Supervisor Job 23 miles from Saint Peters

    Customer service plays a very important role in maintaining positive company experiences. At Chemline, we count on our customer service department to be excited to interact professionally with our valued customers when they have questions or concerns. You will be the main point of contact, acting on behalf of our company, answering questions, providing product information, and handling any complaints or feedback. You will need to enjoy serving others, delivering the very best service to each and every customer with patience, empathy and a pleasant attitude that leaves them smiling. You must have excellent communication skills and be extremely personable, professional, and helpful. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. You will be a skilled customer service representative that can manage inbound and outbound phone calls, email requests, and enter customer sales orders with a friendly helpful approach all while being fast and accurate. Objectives of this Role Identify and address customer needs with a goal of complete satisfaction Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency while cascading information throughout the company Create and modify electronic customer sales orders in ERP Provide answers to questions about products, pricing, shipping and availability, while presenting a pleasant and impressionable experience to our customers Meet customer service department targets, assist the sales teams when opportunities arise Follow company communications guidelines and procedures under minimal supervision Recommend improvements to processes for improved department and company efficiency Responsibilities Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, and product returns Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships Maintain daily notes, and log and document issues and resolutions in the ERP for sales and management teams to review Embrace and drive change and actively look for ways to help people Perform day to day administrative tasks such as maintaining information files and processing paperwork Skills and Qualifications High school diploma or GED required. Experience in corporate environment Strong communication skills, including active listening and clear articulation, people skills, EQ Ability to solve problems and alleviate conflicts or escalate tactfully Able to work individually and with a team Ability to multitask, manage time and prioritize Minimum of 4 years customer service experience Fluent in Microsoft Office Preferred Qualifications College degree Proven experience in a call center environment Sales experience 5+ years customer service background preferred.
    $27k-35k yearly est. 13d ago
  • Customer Service Enrollment Specialist

    Globe Life 4.6company rating

    Customer Service Supervisor Job 9 miles from Saint Peters

    Benefits Representative - Liberty NationalCrafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
    $29k-33k yearly est. 3d ago
  • Service Supervisor

    Vinebrook Homes, LLC 4.0company rating

    Customer Service Supervisor Job 26 miles from Saint Peters

    RESIDENTIAL SERVICE SUPERVISOR /OBJECTIVE The Service Supervisor is responsible for the daily management and orchestration of the repairs and service team, responding to and addressing inbound work orders from multi-site rental properties. The Service Supervisor must be able to pull key reports and prioritize work orders and tasks for the service team by coordinating assignments and schedules daily to meet goals regarding productivity, open work order count, and days to complete, all within budget. The Service Supervisor will play a critical role in determining the proper solution and corresponding cost to address an issue, including the use of 3 rd. party vendors. As such, Service Supervisor must be skilled in plumbing, electrical, and carpentry with an emphasis on Certified HVAC repairs and service. They must be able to diagnose and troubleshoot problems to assist the Service Technicians and approve contractor bids as needed. The Service Supervisor must be familiar with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials, and supplies. The Service Supervisor must possess strong leadership, communication, organization, and customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R&M work to technicians, guiding on optimal, cost-effective solution Develop a roster of vendors for overflow and specialty work Assign and communicate necessary work to 3 rd. party vendors, ensuring clarity of scope and cost expectations with focus on accountability and prompt completion Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on budget. Responsible for R&M budget performance Supervise/participate in after-hours on-call response program Supervise/participate in completion of daily work orders and reporting as necessary Assist with troubleshooting and repair for HVAC, plumbing, electrical and carpentry, roofing, siding, masonry Document and report any potential safety hazards Transport a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required at the service site MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Strong aptitude with computers, internet, network phone systems High school diploma or equivalent 5 years of supervising a maintenance team of 5 or more technicians Two to five years' previous experience in a maintenance role HVAC Certification Universal EPA Refrigeration Certificate At least two years of Carpentry, Plumbing, and Electrical experience Exemplary Customer Service skills Strong Time Management skills Excellent Communication skills (Verbal and Written) Management/Supervision skills Experience using a property management software system Valid driver's license Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check Valid driver's license is a requirement Previous experience in a management role with at least 5 subordinates Completion of Tech/ Vocational School/ College Degree Program EPA Certification Freon Handling Certificate Electrical Certification Bilingual (Spanish) Knowledge of Yardi property management software Knowledge of Salesforce CRM software HVAC Journeyman or Masters License Must have own tools, we will provide larger equipment Valid driver's license with clean driving record Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY This position supervises all employees of the department and is responsible for the performance and preliminary hiring of the employees within that department. TRAVEL Travel is primarily local during the business day. After hour calls are on rotation. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.
    $30k-43k yearly est. 30d ago
  • Closing Team Leader

    Target 4.5company rating

    Customer Service Supervisor Job 19 miles from Saint Peters

    The pay range per hour is $22.00 - $37.40 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT CLOSING The Closing team continues the momentum from the team's day of hard work to finish strong; they take care of the guest until the doors close each night. They prioritize through the eyes of the guest, have a deep understanding of each leader's vision for their business, and have fun with the team while nailing closing routines. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of Closing Team Leader can provide you with skills and experience of: Guest service fundamentals and experience building and fostering a guest first culture across the store Driving storewide sales volume and profitability results Developing effective business partnerships across store to achieve common goals Workload efficiency across the store including leading closing routines and coaching team members in all areas As a Closing Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard Understand your role in sales growth and how each area contributes to and impacts total store profitability Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience Assist leaders through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and meetings as connection points Support your leader with store operations by seeing the store through the lens of the guest, establish consistent routines and help ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day Use business planning tools to share priorities and business updates with store leadership Take action to achieve performance goals Evaluate candidates for open positions and develop a guest-centric team Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions As a key carrier, follow all safe and secure training and processes Address store needs (emergency, regulatory visits, etc.) Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Assist in creating a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others. Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Leading teams who are stocking, setting and selling Target product sounds like your thing… That's the core of what we do You aren't looking for a Monday thru Friday job where you are at a computer all day… We are on the go all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Closing Team Leader. But there are a few skills you should have from the get-go: Previous retail experience preferred, but not required High school diploma or equivalent Must be at least 18 years of age or older Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team Manage workload and prioritize tasks independently Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
    $22-37.4 hourly 3d ago
  • Customer Service Enrollment Specialist

    Globe Life 4.6company rating

    Customer Service Supervisor Job 39 miles from Saint Peters

    Benefits Representative - Liberty NationalCrafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
    $31k-35k yearly est. 3d ago
  • Service Supervisor

    Vinebrook Homes, LLC 4.0company rating

    Customer Service Supervisor Job 29 miles from Saint Peters

    RESIDENTIAL SERVICE SUPERVISOR /OBJECTIVE The Service Supervisor is responsible for the daily management and orchestration of the repairs and service team, responding to and addressing inbound work orders from multi-site rental properties. The Service Supervisor must be able to pull key reports and prioritize work orders and tasks for the service team by coordinating assignments and schedules daily to meet goals regarding productivity, open work order count, and days to complete, all within budget. The Service Supervisor will play a critical role in determining the proper solution and corresponding cost to address an issue, including the use of 3 rd. party vendors. As such, Service Supervisor must be skilled in plumbing, electrical, and carpentry with an emphasis on Certified HVAC repairs and service. They must be able to diagnose and troubleshoot problems to assist the Service Technicians and approve contractor bids as needed. The Service Supervisor must be familiar with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials, and supplies. The Service Supervisor must possess strong leadership, communication, organization, and customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R&M work to technicians, guiding on optimal, cost-effective solution Develop a roster of vendors for overflow and specialty work Assign and communicate necessary work to 3 rd. party vendors, ensuring clarity of scope and cost expectations with focus on accountability and prompt completion Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on budget. Responsible for R&M budget performance Supervise/participate in after-hours on-call response program Supervise/participate in completion of daily work orders and reporting as necessary Assist with troubleshooting and repair for HVAC, plumbing, electrical and carpentry, roofing, siding, masonry Document and report any potential safety hazards Transport a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required at the service site MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Strong aptitude with computers, internet, network phone systems High school diploma or equivalent 5 years of supervising a maintenance team of 5 or more technicians Two to five years' previous experience in a maintenance role HVAC Certification Universal EPA Refrigeration Certificate At least two years of Carpentry, Plumbing, and Electrical experience Exemplary Customer Service skills Strong Time Management skills Excellent Communication skills (Verbal and Written) Management/Supervision skills Experience using a property management software system Valid driver's license Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check Valid driver's license is a requirement Previous experience in a management role with at least 5 subordinates Completion of Tech/ Vocational School/ College Degree Program EPA Certification Freon Handling Certificate Electrical Certification Bilingual (Spanish) Knowledge of Yardi property management software Knowledge of Salesforce CRM software HVAC Journeyman or Masters License Must have own tools, we will provide larger equipment Valid driver's license with clean driving record Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY This position supervises all employees of the department and is responsible for the performance and preliminary hiring of the employees within that department. TRAVEL Travel is primarily local during the business day. After hour calls are on rotation. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.
    $30k-43k yearly est. 30d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Saint Peters, MO?

The average customer service supervisor in Saint Peters, MO earns between $27,000 and $52,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Saint Peters, MO

$38,000

What are the biggest employers of Customer Service Supervisors in Saint Peters, MO?

The biggest employers of Customer Service Supervisors in Saint Peters, MO are:
  1. Whole Foods Market
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