Customer service supervisor jobs in Shelby, MI

Join Vantage Financial Group, a growing wealth management firm with an office in Howell, Michigan, dedicated to helping clients achieve financial security. We're seeking a proactive and organized Client Services Specialist to support one of our top financial advisors. This role is pivotal in delivering exceptional client experiences, managing daily operations, and ensuring seamless administrative support. Ideal candidates thrive in a fast-paced environment, excel at organization, and are passionate about building client relationships. This position offers opportunities for growth, including potential sponsorship for FINRA certifications. Key Responsibilities Act as the primary point of contact for client inquiries, delivering exceptional customer service and coordinating communication between clients and the financial advisor. Schedule and manage client meetings, preparing agendas, financial documents, and following up on action items. Process new account applications, transfers, and other client paperwork with accuracy and efficiency. Maintain and organize client records in a CRM system, ensuring data is accurate and compliant with regulatory standards. Prepare financial reports, presentations, and client materials as directed by the advisor. Handle administrative tasks, including answering calls, managing emails, and maintaining an organized office environment. Track and resolve client requests promptly, ensuring high satisfaction. Support compliance efforts by adhering to FINRA and SEC regulations in all client interactions and documentation. Maintain consistent and punctual attendance to support team efficiency. Perform additional duties as assigned to enhance office operations and client outcomes. Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. 1-3 years of administrative or client-facing experience, ideally in financial services. FINRA Series 6, 7, or 63 registrations preferred but not required (training/support provided for licensing). Basic knowledge of investment products (e.g., mutual funds, annuities) or willingness to learn. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with CRM or financial software (e.g., Redtail, Morningstar) preferred. Strong organizational skills with a keen attention to detail. Excellent verbal and written communication skills for client and team interactions. Ability to work independently, prioritize tasks, and take initiative in a dynamic environment. Additional Attributes A solution-oriented mindset with a focus on client satisfaction. Ability to handle sensitive client information with discretion and maintain confidentiality. Effective time management to balance competing priorities in a supportive team setting. Enthusiasm for contributing to a collaborative and client-focused culture. Other Information Compensation: $45,000-$65,000 annually, based on experience, plus performance-based incentives. Benefits: Comprehensive package including paid time off (PTO), health insurance, dental/vision coverage, 401(k) with employer match, and additional ancillary benefits. Work Arrangement: Full-time, in-office role in Howell, Michigan, with potential for hybrid work after initial training period. Location: Howell, Michigan - a vibrant community with easy access to Lansing and Ann Arbor. Career Growth: Opportunities for professional development, including support for obtaining FINRA certifications About Vantage: We're a client-centric firm with a mission to empower financial success through personalized advice. Our team values integrity, collaboration, and excellence. Apply Now! Ready to make a difference in our clients' financial journeys? Submit your resume and a brief cover letter explaining why you're excited about this role via this job posting. We look forward to meeting you!

Deliver exceptional customer service by managing orders, shipments, and inquiries with accuracy and care. Act as a customer advocate to ensure satisfaction through proactive communication, problem-solving, and collaboration with internal teams. Key Responsibilities: Process sales orders and manage custom stock programs to ensure on-time delivery. Maintain positive relationships with customers, sales, and suppliers. Analyze inventory reports to optimize stock levels and prevent shortages or aged inventory. Coordinate freight consolidation and handle returns or adjustments promptly. Support continuous improvement through training, best practice sharing, and cross-functional teamwork. Qualifications: 2+ years of customer service experience (industry experience preferred). Strong communication, organization, and multitasking skills. Proficient in Microsoft Office Suite. Full-time, hourly employee non-exempt

Who we are: At Entyre Care, our mission is to support caregivers by offering families both emotional and financial support throughout their caregiving journey. We ensure our caregivers have access to the right resources and guidance in all areas of outpatient care, so they feel confident and prepared to care for their loved ones at home. Entyre Care recognizes the essential role caregivers play and are committed to helping them receive fair compensation, allowing them to focus on delivering compassionate, high-quality care. Caring for someone you love shouldn't feel overwhelming, which is why we're here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here *********************** Position Overview: We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones. Why you'll love this work: Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home. Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it. Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative. Key Responsibilities: Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams. Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery. Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making. Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources. Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly. Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems. Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows. Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes. Role Model: Embody Entyre Care's mission, values, and culture, acting as a role model for the team. Qualifications: Experience in administrative support, customer success, sales, or operations roles. Self-motivated and proactive in identifying and solving problems. Strong organizational and multitasking skills with excellent attention to detail. Excellent communication skills, both written and verbal. Persistence in outreach with customers and building rapport. A proactive approach to problem-solving and process improvement. Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders. Strong organizational skills with the ability to manage multiple tasks and priorities. Familiarity with Medicaid/Medicare programs preferred but not required. Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required. What We Offer 401(K), Health insurance, Life insurance, Dental insurance and Vision insurance. Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave. Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends! How We Operate: “Insanely Great” for Families - Delivered Now: Relentlessly solve caregiver needs with excellence and speed. Speed is King - Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency. Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team. The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction. Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families. The Bottom Line: If you are energized by streamlining and continuously improving processes-and want to make a difference for millions of families-join us at Entyre Care.

**ONLY CANDIDATES RESIDING WITHIN THE METRO DETROIT AREA WILL BE CONSIDERED FOR ROLE* HCi, a leading provider of quality, innovative, and energy efficient hydronic balancing products for the HVAC industry, is seeking a Customer Service Representative. The successful candidate would possess education and early job experience that will help lead to the success of HCI by processing PO's, coordinating group inboxes and calendars, and producing quality, competitive HVAC estimates. The candidate would also benefit from having an educational background and or working knowledge of plumbing and HVAC systems. Responsibilities: Process PO's and enter orders into HCI's enterprise system Manage and maintain multiple inboxes keeping them up to date Support the estimation team by populating a quotations calendar Compile and finalize estimate within provided deadline Create, organize and massage excel data sets for use in multiple projects Follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Assist customers with lead time and tracking requests Technical support to the product line Present a professional image at all times to customers and during scheduled shift Follow company policies and procedures Perform other duties as and when required Job Requirements: Bachelor's Degree desired A minimum of 1-3 years' experience (Education may be taken in conjunction with experience) Knowledge of plumbing and HVAC systems preferred Experience with wholesale or PVF sales is a plus Produce timely, accurate, and competitive estimates with minimal data Computer Program proficiencies: Strong Excel skills, MS Word and Outlook Attention to detail and accuracy Anticipate requirements and cost components of projects Strong organizational skills and ability to multi-task Aggressive nature, independent thinker Excellent communication skills with team members and clients Customer Service Focus Desire to learn Hydronic Components Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

About Us Epoch Sports is a leading sports innovation company rooted in lacrosse and rapidly expanding into other team sports and performance gear. With a passion for innovation, design, and community, Epoch delivers best-in-class equipment, apparel, and digital experiences that empower athletes to Live. Play. Be. Epoch. From elite performance lacrosse gear to lifestyle apparel, Epoch is building a culture around the modern athlete. Why Join Us? Epoch sports is redefining how gear is designed and delivered to athletes at all levels. Help shape one of the fastest-growing sports brands in North America. You'll work in a fast-moving, ideas-first environment that values curiosity, creativity, innovation and performance. Remote flexibility and a team culture that values work-life balance and growth. Employee discounts and early access to gear and apparel drops and a competitive salary and benefits package. Job Description Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our online storefront and customer journey. This hybrid role combines digital merchandising, website management, campaign coordination, and hands-on customer support. You'll be responsible for running the day-to-day operations of our e-commerce business - optimizing product listings, launching drops, troubleshooting site performance - while also handling customer inquiries and building relationships with our community. This is a perfect opportunity for someone who is both analytical and empathetic, thrives in a fast-moving sports environment, and is ready to help a bold brand grow. Key Responsibilities E-Commerce Operations (60%) Oversee the Epoch Sports Shopify Plus store, including product uploads, pricing updates, product categorization, collections, and metadata Monitor and improve website performance, UX, and conversion rates Coordinate seasonal product drops, campaign pages, sales promotions, and restocks with marketing and creative teams Ensure on-site branding, product imagery, and copy reflect current marketing strategy and tone Track performance KPIs: conversion rate, bounce rate, AOV, UPT, return rate, and site speed Collaborate with fulfillment and warehouse teams to ensure accurate inventory flow and timely shipping Manage integrations and tools such as Klaviyo, Gorgias, Google Analytics, Meta Ads, and post-purchase flows Customer Experience (40%) Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone) Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries Update and maintain FAQ, sizing guides, return policies, and automated responses to improve self-service options Track and escalate recurring feedback to internal teams (product, ops, design) Represent the voice of the customer in strategic meetings to enhance the overall user journey Maintain a helpful, professional, and brand-aligned tone across all customer communication Qualifications 2-4 years of experience in an e-commerce or DTC brand, ideally within sports, athletic wear, or consumer products Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable customer support platform) Strong written communication skills and an instinct for customer tone and messaging Ability to analyze data, identify trends, and implement site optimizations Comfortable working cross-functionally in a fast-paced, startup-like environment Organized, adaptable, and self-motivated with an entrepreneurial mindset Passion for sports, athletics, and performance gear a strong plus Bonus Skills (Not Required but Preferred) Familiarity with paid media platforms (Meta Ads, Google Ads) Experience with Klaviyo or email/SMS campaign coordination Working knowledge of inventory systems and warehouse operations Exposure to visual merchandising or light graphic editing (e.g., Canva, Adobe Express) Equal Employment Opportunity (EEO) Policy Epoch Sports provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As Customs and Logistics clerk working in a corporate office, typically involves supporting various tasks related to customs compliance, transportation logistics. In this Customs & Traffic clerkship, the individual will likely gain valuable hands-on experience, apply industry best practices, and contribute to the efficient and compliant movement of goods within the company's supply chain. Job Responsibilities: Assisting with Documentation: Prepare and execute customs documentation for importing and exporting goods, including verifying the accuracy of invoices, packing lists, and customs declarations. Learning how to complete various forms required for customs clearance, such as commercial invoices, bills of landing, certificates of origin, and all required forms to report aluminum and steel declaration for section 232 customs requirements. Tracking Shipments: Monitoring the movement of shipments and tracking their progress using logistics management systems or tracking tools provided by carriers. Communicating with freight forwarders, carriers, and to customs brokers to ensure timely customs clearance of goods andresolve any issues or delays. Data Entry and Analysis: Assisting with data entry tasks related to aluminum and steel reporting, tariff database, etc. Review and approve: carrier invoices- brokerage billing and any required documentation. Supporting Compliance Efforts: Helping to ensure compliance with customs regulations, trade laws, and Customs & Traffic clerk shipping requirements by following established procedures and guidelines. Assisting in conducting Customs & Traffic clerical audits or checks to ensure that customs documentation and processes meet regulatory standards. Coordinating Logistics Activities: Assisting in coordinating transportation logistics, including scheduling shipments, arranging carriers, and coordinating deliveries to customers or warehouses. · Providing Administrative Support: Assisting with general administrative tasks such as answering phones, responding to emails, filing paperwork, and organizing documents related to customs and logistics operations. Contributing to Projects: Supporting special projects or initiatives aimed at improving customs clearance processes, collaborating with team members to brainstorm ideas, gather data, and implement solutions to address challenges or opportunities in customs and logistics operations. Education: Any education that is in progress or recent grads who have completed their bachelor's degree, Customs & Traffic, certified CCS (Certified Customs Specialist), or a related field is often preferred. Preferred Skills: Attention to detail: The ability to accurately process and review documentation, such as customs forms, invoices, and shipping records. Communication skills: Effective written and verbal communication skills are essential for interacting with customs & traffic team, external partners, and customs officials, suppliers and plant personnel. Organizational skills: The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Analytical skills: The capacity to collect, analyze, and interpret data related to logistics operations, transportation costs, and supply chain performance. Problem-solving skills: The capability to identify issues, troubleshoot problems, and propose solutions to improve logistics processes and address compliance issues. Computer proficiency: Familiarity with software applications such as Microsoft Excel, Word, and PowerPoint, as well as logistics management systems and customs clearance software. Adaptability: The willingness to learn and adapt to new processes, procedures, and regulations in the dynamic field of customs and logistics. Cross-cultural awareness: Awareness of cultural differences and customs regulations in different countries, particularly if the company operates Customs & Traffic. Customer service orientation: A commitment to providing excellent service to Customs & Traffic clerks and external customers, resolving inquiries or issues related to logistics and customs clearance. Working Conditions: Office Environment: Much of the work is typically conducted in an office setting, where the Customs &Traffic clerk may have a desk or workstation to perform tasks such as data entry, document processing, and communication with colleagues and external partners. Computer Work: The Customs & Traffic clerk will spend a significant amount of time working on a computer, using software applications such as Microsoft Excel, Word, and logistics management systems to process documentation, track shipments, and analyze data. Fast-Paced Environment: The customs and logistics industry can be fast-paced, especially during peak seasons or when dealing with time-sensitive shipments. The Customs & Traffic clerk may need to prioritize tasks, manage multiple projects simultaneously, and adapt quickly to changing priorities. EEO Statement: TI Automotive is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy status, disability, gender identity or Veteran status.

We are seeking a highly motivated and detail-oriented entry-level Customer Service Finance Representative to join our team. In this role, you will be responsible for various aspects of the mortgage loan process, from origination to closing. Your duties will include tasks such as loan processing, underwriting, and post-closing activities. Responsibilities Loan Processing: Review loan applications for completeness and accuracy. Order and review credit reports, appraisals, and other necessary documentation. Verify income, assets, and liabilities. Calculate loan-to-value ratios and debt-to-income ratios. Underwriting: Analyze loan files to ensure compliance with underwriting guidelines. Evaluate the creditworthiness of borrowers. Approve or deny loan applications based on underwriting standards. Post-Closing: Prepare closing documents and coordinate with closing agents. Ensure timely and accurate funding of loans. Monitor post-closing activities to ensure compliance with regulatory requirements. Quality Control: Review loan files for accuracy and completeness. Identify and resolve any issues or discrepancies. Customer Service: Respond to inquiries from borrowers, real estate agents, and other stakeholders. Provide excellent customer service throughout the loan process. Qualifications: Bachelor's degree or equivalent experience. Strong understanding of mortgage origination and underwriting guidelines. Experience with mortgage loan processing software. Excellent organizational and time management skills. Strong attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.

Your tasks Establish processes to ensure the health of Brose's customs and foreign trade rules under a defined Trade Compliance Program Liaison with customs officials, customer brokers, internal contacts Procure services to support custom and foreign trade activities Develop and monitor Foreign Trade Zone activities in the region. Define mitigation practices which could include legal precedence or opinion. Establish best practices and opportunities for plants in the region Provide Logistics strategies and guidance to minimize the financial impact related to tariffs on serial production and production equipment being imported Identify and process PSC's or cost recovery under FTAs. Ensure IMMEX compliance in Mexico supporting the Mexico Foreign Trade team Monitor and administer compliance with relation to Foreign Trade Zones in the region Develop based practice standards for the plants relating to programs such as C-TPAT Establish processes for part classifications ensuring the integrity of the SAP system Your Profile Supply Chain Management, Transportation, Customs Certified Customs Specialist (CCS) Certified Export Specialist Customs and Incoterm knowledge Experience in foreign trade specifically relating to the automotive industry Experience with financial transactions - invoicing, income statement, A/P, A/R Experience with plant P&L; accrual process; SOFA reports 5+ years of experience in logistics or the supply chain management field.

Want to turn your customer service expertise into a rewarding career with unlimited financial potential? Consider joining our team of Account Executives. This hardworking team is one of the biggest forces behind our business's achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and unparalleled client service to another level - and you can be part of it all. If you're ready to bring your "A" game, we'll cover the training, tools and resources you need to get started. All new AEs get 500 hours of training each year, plus their own portfolio of brokers, and highly competitive products and services. Then you're off - building relationships with your brokers, coaching them, and most importantly, helping them succeed. Because when they succeed, you do, too. WHAT YOU WILL BE DOING * Building and maintaining long-term relationships with broker accounts in all 50 states * Training and educating brokers on UWM's Easiest Application System Ever (EASE), programs, products, guidelines and processes * Acting as your clients' go-to resource for guidance and solutions * Delivering up-to-the-minute information about the latest products, resources and industry updates * Championing your brokers and striving to make every loan a success story * Monitoring the performance of accounts in your pipeline * Building and managing a strong pipeline of loans to meet and exceed sales goals WHAT WE NEED FROM YOU Must Have Qualifications: * High school diploma or equivalent * Mininum one year of experience in mortgage sales as loan officer, mortgage banker or wholesale account executive * OR minimum one year of relationship based sales experience * Understanding the difference between retail and wholesale lending * Proven success in building business relationships * Confident communication skills and professionalism over the phone and face to face * Proficiency with technology including Microsoft Office, CRM's and the ability to multi-task * Ability to take feedback and be coached up with the desire to get better every day * Hard workers who take accountability for their actions * Self-motivated with a strong work ethic and a positive attitude Nice To Have Qualifications: * Knowledge of the mortgage industry with previous experience working for a retail or wholesale mortgage lender * Inside sales and / or phone sales experience * A passion for the mortgage industry * Previous in a business to business sales model * A desire for a six figure income and motivated to work in a competitive sales environment NOTE: This is an inside account executive position based in Pontiac, Michigan. Candidates must reside or be able to relocate to the metro Detroit area. We are not currently seeking outside account executives. Our account executive's work a 10:00am to 7:00pm schedule with a one-hour lunch. THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

At Bond, we build deeper brand loyalty and drive sustainable growth through innovative customer experience solutions. We're a dynamic, forward-thinking team-and we're looking for seasoned professionals who can help shape the future of loyalty. We're expanding our national network of Customer & Employee Experience Consultants to support exciting upcoming projects. This is your opportunity to play a key role in transforming dealership cultures and elevating customer experience standards across the country. About the Role: As a Customer & Employee Experience Consultant, you'll partner with automotive retailers nationwide to consult, coach, and facilitate sessions that drive measurable, people-first change. You'll use your expertise to empower leaders and frontline teams with tools, insights, and behaviors that elevate the customer journey. This is a multi-month contract role, ideal for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact while building solid relationships with key store contacts What You'll Do: Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 - not including travel). Deliver impactful full-day coaching and training - both in-person and virtually - focused on improving customer experience and driving in-store culture change (via employee experience). Build trusted relationships with automotive retail store leadership and frontline staff to inspire engagement and action. Execute a structured program methodology with the skills, agility and prowess to ensure content is relevant and tailored to client needs, while ensuring client KPIs are achieved. Deliver consulting that translates data and insights into practical (SMART) action plans and performance improvements. Co-build accountability plans with store leadership and staff to support their ongoing efforts, using a prescribed system to track and manage. Track and manage detailed visit information for store observations, feedback, and recommendations for 1) store visits, and 2) all communications with stores, into the CRM platform. Attend, lead, and/or support onboarding, virtual team sessions, and client meetings as required. Your Skill Strengths & Qualifications: 10+ years' experience in leadership, customer experience, employee experience, coaching, consulting, and/or training. Demonstrated success leading cultural transformation and/or customer satisfaction initiatives. Experience managing complex human-centric transformations involving people, processes, and technology A consultative *and* coach-like approach that builds credibility quickly, builds consensus, and inspires transformation. Strong facilitation skills and comfort speaking to various audiences - from executive teams to deskless workers. Proven ability to manage your own schedule, prioritize responsibilities, and meet deadlines with minimal supervision. Savvy with Microsoft Word, Excel, PowerPoint, and digital tools (Zoom, Salesforce). Comfortable with data-able to present it in a meaningful way to drive action. Valid U.S. driver's license and vehicle/business liability insurance (or willingness to obtain). Advanced proficiency of the following skills: autonomy + collaboration, discernment, critical thinking, agility + improvisation, relationship building, concise + detailed + influential communication, participant engagement, problem-solving, active listening, giving feedback, fostering emotional intelligence. Preferred Experience: Automotive, retail, and/or hospitality industry experience. Coaching or training certifications (e.g., ICF, CTDP, EQA). Prior experience as an independent consultant. You are right for the role if: You're approachable, adaptable, and can lead with influence rather than authority. You inspire teams and leadership to embrace change and take ownership of both customer and employee experiences. You thrive in a high-travel, project-based environment and bring your best to each engagement. You're savvy with technology, systems, and keeping organized to drive efficient and optimal performance. You know how to read a room, diffuse resistance, and energize a team toward a shared goal. You can figure things out on your own and aren't afraid to ask for help. You enjoy the balance of working independently and as a team player. You're comfortable standing in front of the room, at the boardroom table, and grabbing a seat with team members in the lunchroom. Why join the Bond CX/EX Consulting Team? Be part of a high-impact, high-integrity organization driving transformation across major industries. Work on nationally recognized programs for major brands. Join a collaborative, future-forward team that values innovation and relationships. Flexibility to manage your schedule and preserve work/life integration while traveling. Make a meaningful difference - one store, one team, one customer at a time. Let's Create Bonds That Drive Loyalty If you're ready to use your experience to make a difference and help businesses level up their customer experience, we'd love to connect.

About Evans Distribution Systems Evans Distribution Systems is a privately-owned third-party logistics company based out of Melvindale, Mich. Our company is run by a fourth-generation leadership and has operated 3 million square feet of warehousing space in Southeast Michigan for more than 90 years. Evans provides warehousing, fulfillment, value-added, transportation, and staffing services for a variety of customers in automotive, food/beverage, consumer goods, hazmat, paper/raw materials and government service sectors. Why We're Unique At Evans we care about our employees. We provide full benefits after 90 days and we invest heavily in professional development, cross-training, certifications and safety. We have a robust quality systems program that focuses on continuous improvement, lean operations and ISO:9001 2015 certification. We believe in a workplace that celebrates integrity, innovation and technology across all divisions. We embrace a diverse workforce with associates from many backgrounds, education, and professional disciplines. Discover for yourself why the Evans family continues to grow and how our customers have come to know, it's easier with Evans. Position Summary Customer Service Support (CSSs) work in our fast-paced warehousing department. CSSs are the frontline communication with our customers and are responsible for responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. CSSs are critical of ensuring the product is handled correctly based on the customer's requirements. Associates gain valuable experience in quality, productivity, and communications. Job Description * Working knowledge of SAP. * Process and input all customer orders. * Run various inventory reports to check for product availability. * Review and enter all inbound tally documents in system and verify discrepancies. * Generate all related paperwork and other necessary information required for customer work orders and bill customers accordingly. * Awareness and understanding of billing/rating structure. * Coordinate special rush order requests with transportation and operations. * Notify customers of any activity concerning their product, provide shipping/receiving information to customers enabling them to trace shipments as required. * Follow-up with other departments to ensure service standards are being met. * Overall knowledge of computer systems and related programs. * Assure proper invoices; verification of computer-generated invoices; issue credits when appropriate; review, mail and file all month-end billing in a timely manner. * Maintain damage records and back-order logs; handle returned product efficiently. * Reconcile physical inventories when requested. * Maintain all hazardous material information on system and MSDS maintenance. * Prepare and provide special reports as requested to customers, operations, or management. * Assist warehousemen with inquiries. * Effectively communicate to management all pertinent information received by customer. * Prepare and send out invoices to the customer. * Maintain a good working relationship with customers by responding to all inquiries and complaints concerning shipments, receipts, inventory counts, work-orders, invoices, etc., in a courteous and efficient manner. * Report on customer feedback to management, particularly any signs of customer dissatisfaction. Advise supervisors, operations and sales when scope or parameters of the customer accounts change. * Act as a liaison between the customer and the warehouse, and between the customer and management. * Assist accounting in all A/R functions such as past due invoices. * Effectively correspond with customers as required (written or verbal). * Maintain current and accurate procedures which detail the processing requirements for each account. (ISO 9001:2015 audit materials.) * Oversee all routine and special paperwork associated with inbounds, outbound, OS&D, etc. * Complete a daily time sheet with accurate allocation of time per account. Experience/Requirements * High school education required. Some college beneficial. * Three (3) years' experience in a similar position required. * Annual seminar or training session on customer service or related topics. * Pass pre-employment background screening. Details & Location * Position located in Melvindale * Shift 7am to 4pm * Starting wage $17.00 * Position will start in December 2025. How to Apply * Online: ******************************************

Job Description JARS Cannabis **************** Ready to elevate your career path to a new all-time high? JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible. Does this spark your interest? If so, we'd love to hear from you! What we are looking for: The Customer Service Manager (CSM) at JARS Cannabis leads with empathy, precision, and grit. This role is responsible for overseeing all day-to-day customer support functions across delivery, pickup, in-store, curbside, and digital channels. As a cross-functional leader, the CSM ensures operational excellence, regulatory compliance, customer satisfaction, and team development in alignment with the values and vision outlined in the JARS Leadership code. KEY RESPONSIBILITIES Leadership & Team Development Lead, mentor, and develop a remote team of Customer Service Associates and Leads to meet KPIs and service standards. Facilitate structured coaching sessions using the SBI (Situation, Behavior, Impact) model and maintain an ongoing culture of feedback and recognition. Foster accountability through regular performance reviews, daily queue management, and real-time troubleshooting using Genesys PureCloud. Operational Management & Escalation Oversight Own the resolution of complex customer escalations with empathy and compliance, including product complaints, delivery disputes, returns, credits, and loyalty discrepancies. Ensure consistent adherence to SOPs across all workflows, including OTP ordering, fulfillment coordination, ID verification, returns, credits, and state-specific regulations (MI/CO). Serve as escalation point for issues outside rep authority-credit approvals over $10, repeated service failures, regulatory concerns, and high-risk customer interactions. Systems, Tools & Compliance Ensure mastery and accountability across all customer service platforms: Genesys PureCloud, Dutchie POS, Alpine IQ, and internal chat tools. Monitor and maintain compliance with state-specific regulations including allotment limits, ID requirements, and delivery restrictions. Uphold documentation standards in journals, drop-down notes, and audit logs to ensure transparency and interdepartmental continuity. Performance, Reporting & CX Analytics Analyze call metrics, wrap-up codes, customer feedback, and operational KPIs to identify trends, process gaps, or coaching needs. Deliver weekly reports on service level adherence, call resolution timelines, customer sentiment, and training outcomes. Create and maintain feedback loops with Ecommerce Ops, Dispatch, Retail, and Training teams to ensure consistent service delivery. Training & Process Improvement Design and deliver training modules, knowledge refreshers, and onboarding programs for customer service associates and leads. Partner with Ops leadership to pilot new service enhancements, workflows, and digital tools to improve customer and team experience. Drive system-level improvements through root-cause analysis and structured problem-solving frameworks. Brand Voice & Culture Uphold and model JARS' tone: inclusive, daring, playful, nimble, gritty-even under pressure. Coach reps on tone calibration, emotional intelligence, and escalation language using approved scripts and tone guides. Reinforce brand trust across all archetypes (Closet Consumer, High-End Shopper, Budget Dabber, etc.) through tailored service interactions. REQUIRED QUALIFICATIONS 3-5 years in a customer service leadership role, ideally in a regulated or high-compliance industry (cannabis, alcohol, fintech, healthcare). Proven success managing remote teams in a fast-paced, omnichannel environment. Expert knowledge of customer service systems (Genesys, Zendesk, or similar), POS (Dutchie preferred), and loyalty tools (Alpine IQ). Strong understanding of Michigan and Colorado cannabis compliance regulations. Demonstrated success in coaching, training, and performance management. Exceptional written and verbal communication skills. High emotional intelligence and sound judgment under pressure.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints. Develop a strong relationship with our top customers to create a platform for an open dialog of communication. Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines. Learn the basics and the application of all of our products so support can be provided to direct reports. Process orders and quotes as necessary to assist in timeliness. Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer. Oversee and ensure all invoicing is carried out each month at the branch. Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives. Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date. Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency. Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch. Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations. Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities. Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives. Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Evaluate staff's work performance through semiannual reviews. Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel. Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety. Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products. Other duties and responsibilities that management may deem necessary. Education/Skills/Experience Required: Three to five years previous customer service and engineering management experience Bachelor's degree in related management field or equivalent experience Strong communication skills, written and verbal Strong analytical, numerical and reasoning abilities Experience in customer interactions and relationships Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others Initiative- Engages in proactive behavior and ability to take action with minimum direction Adaptability- Responds effectively to changes Excellent Microsoft Office skills Preferred: Industrial distribution experience Inventory management experience Product knowledge

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: Effectively direct and supervise all functions and activities of the front end department and personnel. Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department. Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times. Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment. Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline. Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances. Ensure all associates adhere to proper procedure and customer service standards. Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance. Maintain good communications in the store and throughout the organization. Address all customer and employee complaints promptly and efficiently. Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances. Motivate associates to achieve company sales and customer service goals. Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides. Ensure favorable department image to customers by maintaining a clean, attractive and friendly department. Approve customer checks and assist customers with courtesy check cashing application forms. Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times. Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. Other duties as assigned. QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends. Must have reliable transportation. High school diploma or GED, required. Demonstrate excellent team building skills. Excellent communication - able to communicate effectively with department employees and customers. Must be able to stand and/or walk for 8 or more hour periods. Must be able to regularly bend, lift and/or move 25 pounds. BENEFITS: Health Dental Vision Short term disability Accident Hospitalization Critical illness Cancer Life insurance Flexible spending Education reimbursement 401K match Employee discount Company paid life insurance policy Company paid LTD policy If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 8359 12 Mile Rd Location: USA Marshalls Store 0850 Warren MIThis position has a starting pay range of $13.48 to $13.98 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Service Supervisor BH Job ID: BH-3109-1 SF Job Req ID: Service Supervisor Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Service Supervisor Location: Great Lakes Region (Preferably - Detroit, Chicago, Indianapolis, Cincinnati) Schedule: Monday - Friday 7:30AM - 4:30 PM Pay Range: Starting Pay will range between $80,000.00 - $140,000.00 per year depending on qualifications and experience. This is a full-time, salaried position. About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the plant air centrifugal (PAC) compressed air equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the PAC business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all PAC compressed air system components in the Great Lakes region (Ontario, CA, New York, Ohio, Michigan, Illinois, Indiana). The Service Supervisor also has responsibility for the Service P&L for their Customer Center. Responsibilities: * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the PAC service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements: * Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience required. * Minimum of three (3) years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. Core Competencies: * Advanced operating knowledge of Microsoft office software and other basic computer usage. * Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. * Advanced verbal/written communication skills * Advanced customer service skills including conflict resolution, communication, negotiation, etc. Travel & Work Arrangements: * Frequent regional travel to customers may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to: * Mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. * It requires employees to regularly lift and or move weight limits in line with the safety policy. The total pay range for this role, including incentive opportunities, is $80,000 - $140,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit ************* What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

$5000 SIGNING BONUS

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: Effectively direct and supervise all functions and activities of the front end department and personnel. Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department. Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times. Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment. Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline. Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances. Ensure all associates adhere to proper procedure and customer service standards. Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance. Maintain good communications in the store and throughout the organization. Address all customer and employee complaints promptly and efficiently. Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances. Motivate associates to achieve company sales and customer service goals. Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides. Ensure favorable department image to customers by maintaining a clean, attractive and friendly department. Approve customer checks and assist customers with courtesy check cashing application forms. Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times. Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. Other duties as assigned. QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends. Must have reliable transportation. High school diploma or GED, required. Demonstrate excellent team building skills. Excellent communication - able to communicate effectively with department employees and customers. Must be able to stand and/or walk for 8 or more hour periods. Must be able to regularly bend, lift and/or move 25 pounds. BENEFITS: Health Dental Vision Short term disability Accident Hospitalization Critical illness Cancer Life insurance Flexible spending Education reimbursement 401K match Employee discount Company paid life insurance policy Company paid LTD policy If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE Compensation: $19.00 - $21.00 per hour Every successful company is built on a core principle. At Nino Salvaggio International Marketplace, it's Family . From the actual Salvaggio family that created our store in 1979, to the family of thousands who staff our four locations in Metro Detroit, to the families we serve as customers every day. So whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you've graduated high school or learned a trade, it doesn't matter. If you want a job, chances are you've got family waiting for you at Nino's. Troy • Clinton Twp. • St. Clair Shores • Bloomfield Twp.