Customer Service Supervisor jobs in Shoreline, WA

Job Title: Head of Customer Service Job Type: Full-Time About Us Our client is a leading provider of residential, commercial, and industrial fencing solutions. Known for our high-quality craftsmanship and commitment to customer satisfaction, we pride ourselves on delivering secure, durable, and attractive fencing tailored to each client's needs. Position Summary We are seeking a dynamic and experienced Head of Customer Service to lead and elevate the customer experience from initial inquiry through project completion and aftercare. This role requires strategic oversight, process improvement, and hands-on leadership to ensure an outstanding experience for every customer, every time. Key Responsibilities Team Leadership: Recruit, train, and manage the customer service team, including call center representatives, scheduling coordinators, and service support staff. Customer Experience Management: Oversee all aspects of the customer journey, from initial contact and estimate scheduling to post-installation follow-up and issue resolution. Process Improvement: Design and implement scalable systems to improve response times, enhance communication, and boost customer satisfaction. Conflict Resolution: Handle escalated customer complaints professionally, ensuring prompt resolution and client retention. Cross-Functional Collaboration: Work closely with sales, operations, and installation crews to ensure smooth handoffs and alignment across departments. KPIs & Reporting: Develop and track key performance indicators (KPIs) such as CSAT, NPS, call resolution time, and complaint volume. Technology & Tools: Evaluate and implement CRM systems or customer support software to streamline communication and improve transparency. Qualifications 5+ years of customer service leadership experience, preferably in construction, contracting, home services, or a related field Exceptional communication and interpersonal skills Proven ability to lead, mentor, and motivate teams Strong organizational and problem-solving skills Knowledge of fencing or construction industry a strong plus Preferred Traits Customer-obsessed mindset with a drive to exceed expectations Comfortable in a fast-paced, hands-on environment Empathetic, patient, and composed under pressure Detail-oriented with a commitment to continuous improvement Compensation & Benefits $50,000 to $60,000 per year based on experience (can be higher for exceptional candidates) Health, dental, and vision insurance Paid time off and holidays Opportunities for advancement within a growing company

Dexian is seeking a Visitor Relations/Customer Service for an opportunity with a client located in Mukilteo, WA. Responsibilities: Proficient with ticket sales and point-of-sale systems for transactions Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions Greets large groups, verifies IDs, and ensures smooth group visits Follows financial procedures for ticketing and sales transactions Answers incoming calls; operates telephone and intercom equipment proficiently Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups Assists with resolving tour schedule conflicts and handling guest questions and concerns May support Public Tour activities as needed Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences Learns and executes all safety procedures. Proactively identifies and reports safety concerns Collaborate with colleagues for work and break rotations; complete daily assignments as requested Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events Completes required training as scheduled and participates in team meetings Other duties as assigned by leadership team members Requirements: Education/experience typically acquired through basic education (e.g. high school diploma/GED) Six months experience working in customer services related position Six months experience with technology related to events, exhibits, or POS Proficient with Microsoft Office tools Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned Must maintain punctuality and consistent attendance, ensuring reliable support for visitors Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience Has experience with memorization of scripted material, and teaching or facilitation of learning concepts Prefer experience with technology related to events, exhibits or POS Prior experience with Future of Flight is a plus W2 Only Weekends and holidays. This role will focus on Future of Flight operations such as ticket sales and general guest services Desired Skills and Experience Visitor relations/Customer service On site: Mukilteo, WA Weekends and holidays - ticket sales and guest services Six months' experience working in customer services W2 only Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world's most rugged industries, we serve motorcycle riders, kayak fishermen, police, farmers, pilots, extreme sports enthusiasts and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products. Job Summary Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish. Duties and Responsibilities Interacts directly and courteously with customers, primarily by telephone or email. Directs unresolved issues to the appropriate resource for resolution. Records details of actions taken into the ERP and CRM systems as applicable. Analyzes transactions and corrects errors to ensure accuracy of customer records. Research customer records to track order status and fulfillment. Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information. Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests. Performs associated duties as assigned by supervisor. Serves as an internal resource to support Inside and Regional Sales Teams. Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines. Related Experience Minimum 5 years of experience working with customers to evaluate their needs. Must have track record of reliability and follow through with great communication skills. Experienced with MS Office Suite, MS Outlook, and customer order entry. Education High school education required Associate degree preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to perform the following activities: Reaching. Extending hands and arms in any direction. Standing. Ability to stand when needed to complete tasks. Sitting. Sitting at desk for sustained periods of time. Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand. Grasping. Applying pressure to an object with the fingers and palm. Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching with skin, particularly that of fingertips. Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward up to 15 pounds. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds. Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the fingers and hands. Hourly Rate: 22.00 - 28.00 per hour Benefits: Employer paid Medical, Dental, Vision, and Life Insurance Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays 401k with up to 4% employer match Additional paid parental leave beyond state/federal offerings Quarterly catered lunch events for all employees RAM Mounts product discounts Position Status: Full Time Position Location: On-Site A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

Job Description - Veterinary Services Manager - Tacoma, Washington The Humane Society of Tacoma & Pierce County is eagerly seeking a dynamic Veterinary Service Manager to oversee the Veterinary, clinic and Foster Teams. As the largest and oldest intake shelter in Washington State, you would be joining a well-established and respected community organization working daily to help end pet homelessness and to provide top-quality care to animals with medical and surgical needs who would otherwise not have a chance. The Veterinary Service Manager is responsible for coordinating daily operations of the veterinary department and partnering with veterinarians and operational staff to facilitate appropriate medical care for dogs, cats, and other small animals. This role is responsible for the management of inventory, budgets, the community wellness clinics, staff and appointment scheduling. In addition to the veterinary department staff, this position also oversees the Foster Department initiatives and our External Clinic team members. This is a role where you will make a difference every single day! HSTPC offer 89% employer-paid benefits, 10% SEP contribution after 2 years, sick and vacation leave, 10 paid holidays and competitive pay. Responsibilities: The Veterinary Services Manager requires a working knowledge of veterinary medicine, preferably with experience as a Veterinary Technician, Customer Service manager at a Veterinary or similar medical practice, and/or experience within animal shelter or welfare operations. Ability to work in emotional situations while remaining poised and professional. Participates in the onboarding process with Human Resources including the training and development of technical staff, along with recommendations of Veterinarians and other professionals. Constructively delivers feedback, resolves routine personnel issues, and has a solution-based mind-set Manages schedules for technical and administrative staff, coordinates DVM and Support schedules with the Director of Veterinary Services. Manages the telemedicine service for the Veterinary and Foster teams, ensures usage and legal protocols are followed and staff are trained, and telemedicine records are integrated with animal records Must be able to successfully manage monthly and annual budgets and participate in the annual budget planning process. Oversees the inventory process of medical and pharmacy supplies ensuring that the department maintains needed stock. In coordination with the Director of Veterinary Services, manages the workflow of the department, including that of the surgeons and veterinarians and department staff (i.e. surgery schedule; staff work schedules; vacation schedules) Provides leadership to the Foster Department team members while establishing strategic direction, budget management, and leadership to this area of the operations. Provides leadership to the Community Cat Clinic Coordinator in the scheduling of shelter and community surgeries and collaborates to schedule shelter staff and in achieving organizational goals. Oversees Health & Safety in the department and annual safety risk assessments; manages the radiology badge program. Manages partnerships with drug companies, Veterinary Clinics contracts, etc. Oversees training and continuing education for the department and ensures all staff are current with licensing requirements Provides leadership to staff by providing regular, ongoing feedback and direction via staff meetings, contributions for performance evaluations and continued education. Responsible for “on call” coverage (via cell phone) for telephone consultations re: emergency care. Serves as the manager on duty - supporting all client-facing and animal care teams when their manager/lead is not available. Ensures team collaborates with other departments for Best Practices Performs other duties as assigned. Qualifications and Experience: A minimum of three years' prior work experience as a manager in a veterinary setting, lead veterinary technician or similar senior role in the veterinary or animal welfare industry. Management or supervisory experience is required including employee evaluation and feedback, scheduling and payroll approval Knowledge of shelter medicine preferred Must have the ability to cope with physically and emotionally demanding work. Must possess excellent communication skills, interpersonal skills, computer literacy, Strong organizational and time management skills Computer competency in a Windows environment required; experience with Chameleon (animal shelter software) helpful. Must be willing to work in an environment that includes exposure to high noise levels, animal bites and scratches, as well as hazardous chemicals such as volatile anesthetics, injectable anesthetics, injectable antibiotics, etc. Must have access to dependable transportation, and openness to local travel. Valid driver's license required Flexible work availability required; must be able to work extended hours as needed-- may require individuals to work evenings, weekends, holidays and/or special events at times. Knowledge, Skills, and Abilities: In depth knowledge of Microsoft Office products including Teams, Outlook, PowerPoint, Excel, etc. Experience with Chameleon, Petriage telemedicine software, Acuity, and Business Central software desired, and ability to quickly learn new software programs are essential to function in this role. In depth knowledge of companion animals, appropriate care and housing, and humane handling and Fear Free techniques Excellent Communication skills - Ability to orally express information and ideas to others when speaking. Proficient knowledge of the field of veterinary medicine and/or animal sheltering of companion animals (dogs, cats, and rabbits) Ability to work with people of various backgrounds and in a highly collaborative, fast-paced environment Stress Management - Ability to maintain composure during stressful situations Time Management-Ability to set the pace for the day. Ability to work in a team environment with others to accomplish likeminded goals and tasks for the organization. Ability to provide direction and training to veterinary technician, assistant, foster team and veterinarian staff. Must be able to work with other parts of the HSTPC to ensure that the most efficient practices are out in place to benefit the whole shelter. Must be highly organized and accustomed to managing people Physical requirements- walking, standing, squatting, reaching overhead, and lifting up to 50lbs on a regular basis

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. + Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. + The pay range for this position is $50,000.00 - $84,000.00 **What you'll do** + Drives operational excellence + Creates an environment that cares for our frontline team members and celebrates the team successes + Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies + Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Promotes an environment of mutual respect and trust between frontline team members + Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity + Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance + Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays and days-off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 yearsexperience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

SummaryThe AC (ADMS) Support Delivery Manager leads vendor support operations for GEV, ensuring high-quality service delivery, issue resolution, and customer satisfaction for mission-critical distribution systems. Acting as the key liaison between GEV and its vendors, the role focuses on performance management, cross-functional collaboration, and continuous process improvement to meet contractual and customer expectations.Job Description The AC (ADMS) Support Delivery Manager is a senior leader with specific deep expertise in customer relations, domain knowledge (Distribution), support process and technical software. This role is responsible for providing critical business operational leadership for strategic regional Vendor support delivery and performance. The manager works cross functionally at GEV to ensure delivery of high-quality support and long-term customer success. The primary responsibilities include developing and driving action plans to accelerate Vendor issue resolution, maintaining vendor-to-customer communications, and advocating for the customer to ensure the successful operation of GEV support with Vendor(s). The AC (ADMS) Support Delivery Manager shall ensure that the Vendor is delivering the best possible support services, coordinating with the regional support leadership, TAMs, and cross functional stakeholders in commercial, sales and service delivery functions, including partner and vendor community, during the operation life of the GEV deployed solutions. Serving as a primary point of contact between GEV Support and the Vendor, managing performance and support delivery to enable and facilitate collaborative engagement aligned with customer and GEV Vendor SLA and SLOs. The successful candidate will be expected to engage directly in strategic Vendor reviews, oversee operational Vendor performance delivery, drive and own process improvement initiatives, and work with the wider team to identify solutions that meet critical contractual SLAs. Essential Responsibilities: GEV, Vendor/Partner Performance & Customer Strategy both within and extending beyond Support: Primary point of contact for GEV - Vendor support delivery across the region, enabling escalation and wider cross functional engagement, full lifecycle into and out of Vendor to GEV teams Supporting the Vendor in managing daily priorities and providing leadership across product, services and support functions to ensure customer success with OneGEV. Focused on delivering exceptional customer success in collaboration with identified Vendor. Vendor reviews to ensure consistency of service delivery, performance, quality commitment and critical acceptance criteria is met Contribution to M&S proposals, especially concerning the analysis of customer requirements with the Vendor and the validation of quotations from the Vendor Operational Expertise, Quality Delivery & Process Improvement, including: Vendor delivery metrics: On time delivery, Backlog and span for support issues Manage complex technical analysis, leading RCA across Vendor and cross functional teams, involvement in customer relations for matters related to the Vendor capabilities and performance Proactively identifying & delivering Vendor/GEV process improvements, managing Vendor requests & questions linked to GEV processes & tools Leadership and collaboration with technical expertise within Vendor community, Services & Engineering to ensure M&S commitments are met, assessing resources & skills needs and driving demand planning with the Vendor Ensure consistent application of M&S process, collaborating within region to drive consistent repeatable best practice and where possible, to influence global alignment Partner with product and engineering segment leads to align support policies with Product Lifecycle Policies Commercial Support Bid (ITO) into Software Support Interface: contributing to complex proposals Enforcement of ITO_OTR handoff points Basic Qualifications: Minimum of 10 years working with Distribution utility customers support mission critical systems Bachelor's degree from an accredited university or college; preferred Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math), Master's Degree preferred Demonstrated record of delivering support, services or managing vendor in Smallworld/GIS/telco/utility domain, with at least 8 years' experience in related Job Family or Function Additional Qualifications Strong background in Support Service delivery with emphasis on vendor management and/or customer facing strategic leadership Customer orientated delivery leader with a sense of urgency delivering service, excellent vendor management skills, managing interactions to establish credibility and trust at senior level Strong and proven experience of working in a matrix organization Excellent oral and written communication skills and mastery of PPT, Excel, word Ability to simplify complex issues, drive for creative and effective solutions Good management skills and proven team leadership ability Desired Characteristics: Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view Identify and address inefficient processes Appraise and articulate the value of what is most important to the customer and how GEV products and/or services can meet those needs as part of Vendor strategy Addresses all customer concerns/issues in a timely and satisfactory fashion External customer focus understanding business processes within Vendor framework Additional Information The base pay range for this position is 129,600.00 - 162,000.00 The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. This posting is expected to close on August 1, 2025. *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: August 01, 2025

Job DescriptionDescription: FlavorCloud is hiring a Customer Support Leader to help us build a support function that doesn’t just resolve issues—it prevents them. We provide a managed cross-border shipping service for ecommerce brands, and our support team is a critical part of our operational success. In this role, you’ll be a hands-on expert contributor while also taking responsibility for team performance, process improvement, and operational readiness. You’ll dive deep into complex cases (customs holds, returns-to-sender, failed deliveries, Shopify integration issues), while also designing workflows that proactively flag and resolve issues before they become problems. You should have deep empathy, sharp logistics instincts, and a background in 3PL, shipping operations, or ecommerce fulfillment. And you’ll need to think beyond the support queue—this role is equal parts support expert, process owner, and operational problem-solver. Location - India What You'll Do Individual Contributor Provide high-touch, technically sound support to ecommerce merchants via Zendesk. Heavily utilize Shopify and carrier platforms (DHL, UPS, FedEx, Asendia, etc.). Proactively monitor shipments and orders to flag and resolve issues—such as bad addresses, customs delays, RTS events, and fulfillment exceptions. Work across PowerBI, Microsoft DevOps, and internal tools to surface patterns, troubleshoot workflows, and suggest improvements. Personally handle complex and high-priority support cases that require cross-functional coordination or logistics-specific knowledge. Contribute to internal SOPs, knowledge base articles, and customer-facing documentation. Team Leadership & Process Lead by example, mentoring peers with humility and sharing your expertise to help the team grow. Monitor key support metrics (CSAT, SLA adherence, resolution time, ticket trends) and provide insight to internal stakeholders. Improve support workflows, escalation paths, and documentation to drive efficiency and consistency. Build systems and playbooks for proactive support interventions—particularly across the order and shipping lifecycle. Act as a key partner to Customer Success, Network Operations, Product, and Partnerships, ensuring front-line insights help shape cross-functional decisions. Requirements: 4+ years in customer support. 2+ years in shipping ops or fulfillment logistics—ideally within a B2B ecommerce or managed services environment. Proven track record as a top-performing IC—you enjoy solving problems directly, not just managing others who do. Strong familiarity with ecommerce operations, especially order fulfillment, international shipping, and returns handling. Comfortable with tools like Zendesk, Shopify, Microsoft DevOps, PowerBI, and carrier tracking systems. Proactive mindset with strong process instincts—you look for patterns, dig into root causes, and design better systems. Exceptionally low-ego and collaborative—you lead through service, not status. Excellent communicator with strong organizational and analytical skills. Available working hours that overlap with U.S. business time zones Strongly Preferred Familiarity with how Shopify and 3PLs interact from both a support and operational standpoint. Experience in or supporting cross-border shipping, international logistics, or customs compliance. Exposure to carrier systems, SLAs, customs events, and fulfillment exceptions. Experience creating or contributing to proactive support strategies in a managed service model.

The Company Modern Aviation (the "Company") is a private equity backed, platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position The Customer Service Manager shall be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Customer Service Department. The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience. Essential Functions * Directly manage all FBO CSR Supervisors and Customer Service Representatives. * Develop and maintain Customer Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment. * Recruit, interview and oversee the hiring of all new Customer Service team members. * Ensure that all Customer Service employees are properly trained with appropriate documentation to evidence such training. * Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager and General Manager. * Conduct regular performance reviews of direct reports, while counseling, motivating, and disciplining them as appropriate. * Organize periodic departmental meetings and design other communication flows between staff and management. * Lead and direct all customer service deliveries and provide service recovery when necessary. * Lead and conduct shift briefings with subordinate supervisors and employees. * Comply with and ensure accountability for Company policies and procedures related to customer service standards, safety, and security procedures. * Meet, greet, and assist customers with hotel reservations, ground transportation, catering, and other services. * Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, monthly service/safety meetings, training, and documented service/safety * procedures. * Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement. * Develop and maintain strong relationships with customers and business partners. * Seek customer feedback via surveys and develop a culture of accountability and continuous improvement. * Work to position the FBO to attain high customer ratings in third party surveys such as AIN's annual FBO rankings. * Pursue new customer relationships by evaluating takeoffs and landings at the airport, identifying prospects, and making sales calls. * Additional duties as directed by the Operations Manager or General Manager from time to time. Qualifications Minimum Qualifications * Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. * Must possess a valid driver's license. * Must possess strong interpersonal, oral, and written communication skills. Preferred Qualifications: * Consistently demonstrates good organizational and leadership skills. * Excellent customer relations skills required. * General knowledge of business management and accounting. * Proficient with personal computers and Microsoft office products. Reports to: General Manager Supervisory Responsibility: This job has supervisory responsibilities. FLSA Status: This position is exempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. Travel: This position requires minimal travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights and weekends and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you are interested in applying, please send your cover letter and resume to ***************************

Job Details Seattle, WA $90000.00 - $95000.00 SalaryDescription Customer Service Manager The Company Modern Aviation (the “Company”) is a private equity backed, platform company launched in 2018 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position The Customer Service Manager shall be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Customer Service Department. The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience. Essential Functions Directly manage all FBO CSR Supervisors and Customer Service Representatives. Develop and maintain Customer Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment. Recruit, interview and oversee the hiring of all new Customer Service team members. Ensure that all Customer Service employees are properly trained with appropriate documentation to evidence such training. Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager and General Manager. Conduct regular performance reviews of direct reports, while counseling, motivating, and disciplining them as appropriate. Organize periodic departmental meetings and design other communication flows between staff and management. Lead and direct all customer service deliveries and provide service recovery when necessary. Lead and conduct shift briefings with subordinate supervisors and employees. Comply with and ensure accountability for Company policies and procedures related to customer service standards, safety, and security procedures. Meet, greet, and assist customers with hotel reservations, ground transportation, catering, and other services. Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, monthly service/safety meetings, training, and documented service/safety procedures. Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement. Develop and maintain strong relationships with customers and business partners. Seek customer feedback via surveys and develop a culture of accountability and continuous improvement. Work to position the FBO to attain high customer ratings in third party surveys such as AIN's annual FBO rankings. Pursue new customer relationships by evaluating takeoffs and landings at the airport, identifying prospects, and making sales calls. Additional duties as directed by the Operations Manager or General Manager from time to time. Qualifications Minimum Qualifications Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. Must possess a valid driver's license. Must possess strong interpersonal, oral, and written communication skills. Preferred Qualifications: Consistently demonstrates good organizational and leadership skills. Excellent customer relations skills required. General knowledge of business management and accounting. Proficient with personal computers and Microsoft office products. Reports to: General Manager Supervisory Responsibility: This job has supervisory responsibilities. FLSA Status: This position is exempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. Travel: This position requires minimal travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights and weekends and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you are interested in applying, please send your cover letter and resume to ***************************

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver’s license and auto insurance Effective verbal and written communication Excellent customer service skills

Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and develop new campaigns. We provide full training and career advancement in this globally expanding industry. Our Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting-edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition! Entry Level Customer Service Manager will receive the following: Full Training Ongoing Support Team Atmosphere Fast Growth Fun Corporate Culture Customer Service Experience Business Trips Travel Opportunities Multitasking Skills Opportunity to Manage Different Personalities Entry Level Customer Service Manager Must Have: A Passion to succeed in an outside sales environment that is fast paced and fun Precise attention to detail A love of people - you MUST be a people person The understanding of teamwork and time management Spanish / Bilingual is not required, however, preferred in this position #LI-Onsite

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $23.00 / Hour

Department: HARBORVIEW - CENTRAL SERVICES Closing Info: Open Until Filled Salary: $6426.00 - $8927.00 per month Shift: Evening Shift Notes: + Choose from top medical and dental insurance programs + Plan for your future with tax-deferred investing through the UW retirement options + Enjoy generous vacation and sick leave policies and protect yourself and your family with life and long-term disability insurance. + Receive UPASS Benefits, which includes free public transportation in the Puget Sound region on participating transit services For detailed information on Benefits for this position, click here. (****************************************************************************************************************************************** **Harborview Medical Center - Central Processing** has an outstanding opportunity for an **EVENNING SUPERVISOR.** **WORK SCHEDULE** + Monday-Friday + 3:00PM - 11:30PM **POSITION HIGHLIGHTS** The Supervisor will lead, make decisions, and set goals for assigned sections in Operating Room (OR): Central Processing (including decontamination, instrument room, supplies, case carts), the transportation team, O.R. Assistants, and other assigned O.R. ancillary personnel **DEPARTMENT DESCRIPTION** Harborview 's Central Processing Unit manages the entire workflow of sterile instruments in the medical center and our supported clinics. The CPU is tasked with standardizing and consolidating the processes used to ensure the highest levels of sterility and cleanliness are being met for our patients. Utilizing the latest techniques and applying breakthrough technologies, the CPU provides unparalleled support to the Harborview mission of Patients Are First. **PRIMARY JOB RESPONSIBILITIES** + Supervise day-to-day clinical operations including facilitation of daily scheduling and staffing + Assist Manager in developing, evaluating, and implementing standards of practice for assigned sections + Oversee inventory management, supply ordering, and equipment management including maintenance and calibration + Perform clinical staff duties during short staffing or to maintain skill levels + Lead quality improvement, process improvement, and improvement programs + Develops budget and monitor/control expenses to fit budget expectations + Responsible for recruiting, developing, and retaining staff **REQUIRED POSITION QUALIFICATIONS** High school graduation or equivalent AND four years of experience processing complex trays of surgical instruments and equipment.Completion of a recognized Central Supply Technician course AND three years of technical experience involving sterilization of surgical trays, medical supplies, equipment and instruments in a hospital or institution central medical supply unit.OREquivalent education/experience **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. **Teamwork. Community. Opportunity.** Become part of ourteam. Join our mission to make life healthier for everyone in our community.? **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (********************************** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

NEW Blood Bank Supervisor OR Transfusion Services Supervisor opening at an Award-Winning, Non-Profit Organization located in the Pacific Northwest! This industry leading laboratory is recognized globally for its contributions to the field and providing a legacy of medical breakthroughs. This laboratory is looking to hire a permanent and full time Laboratory Supervisor on day shift! The laboratory supervisor will be responsible for overseeing a busy blood bank/transfusion services department including (but not limited to) interviewing and hiring new staff, overseeing training, managing workflow, budgeting, assuring quality and regulatory affairs! For consideration, applicants must have at least a Bachelors Degree in Medical Technology (or related field) and ASCP Certification as a Medical Technologist (MT), Medical Laboratory Scientist (MLS), Blood Bank (BB) or Specialist in Blood Bank (SBB). Previous leadership experience is required (ideally in either a Blood Bank/ Transfusion Services Department or IRL). This organization is offering a highly competitive hourly rate and comprehensive benefits package! Benefits include health insurance, wellness benefits, education reimbursement, retirement benefits and more! Sign on bonus and/or relocation assistance is also available to eligible applicants! Interested in learning more? Contact Andrea at andrea@ka-recruiting.com or call/text 617-746-2745. ACC 25212021

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. #LI-KLF The hourly range for this role is $38.00 - $40.00 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

The AC (ADMS) Support Delivery Manager leads vendor support operations for GEV, ensuring high-quality service delivery, issue resolution, and customer satisfaction for mission-critical distribution systems. Acting as the key liaison between GEV and its vendors, the role focuses on performance management, cross-functional collaboration, and continuous process improvement to meet contractual and customer expectations. **Job Description** The **AC (ADMS) Support Delivery Manager** is a senior leader with specific deep expertise in customer relations, domain knowledge (Distribution), support process and technical software. This role is responsible for providing critical business operational leadership for strategic regional Vendor support delivery and performance. The manager works cross functionally at GEV to ensure delivery of high-quality support and long-term customer success. The primary responsibilities include developing and driving action plans to accelerate Vendor issue resolution, maintaining vendor-to-customer communications, and advocating for the customer to ensure the successful operation of GEV support with Vendor(s). The **AC (ADMS) Support Delivery Manager** shall ensure that the Vendor is delivering the best possible support services, coordinating with the regional support leadership, TAMs, and cross functional stakeholders in commercial, sales and service delivery functions, including partner and vendor community, during the operation life of the GEV deployed solutions. Serving as a primary point of contact between GEV Support and the Vendor, managing performance and support delivery to enable and facilitate collaborative engagement aligned with customer and GEV Vendor SLA and SLOs. The successful candidate will be expected to engage directly in strategic Vendor reviews, oversee operational Vendor performance delivery, drive and own process improvement initiatives, and work with the wider team to identify solutions that meet critical contractual SLAs. **Essential Responsibilities:** + GEV, Vendor/Partner Performance & Customer Strategy both within and extending beyond Support: + Primary point of contact for GEV - Vendor support delivery across the region, enabling escalation and wider cross functional engagement, full lifecycle into and out of Vendor to GEV teams + Supporting the Vendor in managing daily priorities and providing leadership across product, services and support functions to ensure customer success with OneGEV. Focused on delivering exceptional customer success in collaboration with identified Vendor. + Vendor reviews to ensure consistency of service delivery, performance, quality commitment and critical acceptance criteria is met + Contribution to M&S proposals, especially concerning the analysis of customer requirements with the Vendor and the validation of quotations from the Vendor + Operational Expertise, Quality Delivery & Process Improvement, including: + Vendor delivery metrics: On time delivery, Backlog and span for support issues + Manage complex technical analysis, leading RCA across Vendor and cross functional teams, involvement in customer relations for matters related to the Vendor capabilities and performance + Proactively identifying & delivering Vendor/GEV process improvements, managing Vendor requests & questions linked to GEV processes & tools + Leadership and collaboration with technical expertise within Vendor community, Services & Engineering to ensure M&S commitments are met, assessing resources & skills needs and driving demand planning with the Vendor + Ensure consistent application of M&S process, collaborating within region to drive consistent repeatable best practice and where possible, to influence global alignment + Partner with product and engineering segment leads to align support policies with Product Lifecycle Policies + Commercial Support + Bid (ITO) into Software Support Interface: contributing to complex proposals + Enforcement of ITO_OTR handoff points **Basic Qualifications:** + Minimum of 10 years working with Distribution utility customers support mission critical systems + Bachelor's degree from an accredited university or college; preferred Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math), Master's Degree preferred + Demonstrated record of delivering support, services or managing vendor in Smallworld/GIS/telco/utility domain, with at least 8 years' experience in related Job Family or Function **Additional Qualifications** + Strong background in Support Service delivery with emphasis on vendor management and/or customer facing strategic leadership + Customer orientated delivery leader with a sense of urgency delivering service, excellent vendor management skills, managing interactions to establish credibility and trust at senior level + Strong and proven experience of working in a matrix organization + Excellent oral and written communication skills and mastery of PPT, Excel, word + Ability to simplify complex issues, drive for creative and effective solutions + Good management skills and proven team leadership ability **Desired Characteristics:** + Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view + Identify and address inefficient processes + Appraise and articulate the value of what is most important to the customer and how GEV products and/or services can meet those needs as part of Vendor strategy + Addresses all customer concerns/issues in a timely and satisfactory fashion + External customer focus understanding business processes within Vendor framework **Additional Information** _The base pay range for this position is 129,600.00 - 162,000.00 The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. This posting is expected to close on August 1, 2025._ _*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. _ _Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. _ _General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual._ **Additional Information** GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position Application Deadline: August 01, 2025 GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver’s license and auto insurance Effective verbal and written communication Excellent customer service skills

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $24.00 - $26.00 / Hour

Harborview Medical Center - Central Processing has an outstanding opportunity for an EVENNING SUPERVISOR. WORK SCHEDULE Monday-Friday 3:00PM - 11:30PM HIGHLIGHTS The Supervisor will lead, make decisions, and set goals for assigned sections in Operating Room (OR): Central Processing (including decontamination, instrument room, supplies, case carts), the transportation team, O.R. Assistants, and other assigned O.R. ancillary personnel DEPARTMENT DESCRIPTION Harborview 's Central Processing Unit manages the entire workflow of sterile instruments in the medical center and our supported clinics. The CPU is tasked with standardizing and consolidating the processes used to ensure the highest levels of sterility and cleanliness are being met for our patients. Utilizing the latest techniques and applying breakthrough technologies, the CPU provides unparalleled support to the Harborview mission of Patients Are First. PRIMARY JOB RESPONSIBILITIES Supervise day-to-day clinical operations including facilitation of daily scheduling and staffing Assist Manager in developing, evaluating, and implementing standards of practice for assigned sections Oversee inventory management, supply ordering, and equipment management including maintenance and calibration Perform clinical staff duties during short staffing or to maintain skill levels Lead quality improvement, process improvement, and improvement programs Develops budget and monitor/control expenses to fit budget expectations Responsible for recruiting, developing, and retaining staff REQUIRED POSITION QUALIFICATIONS High school graduation or equivalent AND four years of experience processing complex trays of surgical instruments and equipment. Completion of a recognized Central Supply Technician course AND three years of technical experience involving sterilization of surgical trays, medical supplies, equipment and instruments in a hospital or institution central medical supply unit. OR Equivalent education/experience ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. Teamwork. Community. Opportunity. Become part of ourteam. Join our mission to make life healthier for everyone in our community.? ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.