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Customer service supervisor jobs in Sioux Falls, SD

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  • Plumbing Service Manager

    Howe 3.9company rating

    Customer service supervisor job in Sioux Falls, SD

    How you'll contribute to the team: Under the direction of the Director of Service Operations, the service manager directs the day-to-day operations of the plumbing service department. Additionally, they will create job estimates, assist in scheduling, and manage the revenue of the department. Performs all other duties as assigned. Provides direction and leadership to the team. Facilitates employee hiring, training, and performance evaluations. Administers corrective action as required. Ensures training and education on specific tasks and company related functions. Facilitates improvement through team involvement. Enforces company policies and standards with a high regard for safety standards. Resolves customer issues and concerns. Develops and maintains effective working relationships with customers, coworkers, contractors, and the public. Coordinates with dispatch and other office personnel to optimize schedule and manpower. Acquires required permits and authorization for projects. Regular jobsite visits. Technical assistance to all field and office personnel. What you'll bring to the table: Excellent verbal and written communication skills. Displays extensive working knowledge of the industry, including installation, service and maintenance of all components and systems. Professional appearance always. Strong organizational and time management skills. Ability to manage multiple projects. Ability to manage and lead people in an engaging way. Creative problem solving. Self-motivated. Proficiency in Microsoft Office Suite. Valid driver's license and clean driving record. How you'll qualify: Associates Degree in Project Management or plumbing trade. Holds all licensing / certifications for plumbing trade. Understanding of local and state codes. At least 5 years of industry cost awareness or cost preparation. What to expect in the office: • Prolonged periods of sitting at desk and working on computer. • Must be able to lift, up to 15lbs at a time. • Able to walk on uneven surfaces and be exposed to a variety of weather conditions while visiting jobsites. Howe, Inc. is an EEO/AAP employer.
    $62k-100k yearly est. Auto-Apply 60d+ ago
  • Provide customer service while managing a property in our Site Manager position

    Costello Property Management

    Customer service supervisor job in Sioux Falls, SD

    If you're looking for a full-time position and love office work and providing excellent customer service, we have a great opportunity! Administrative: 1) Perform administrative duties, including answering phones, filing, delivering communication to residents, taking work orders, and providing customer service to residents, vendors, and prospective residents. 2) Collect rent and process deposits in a timely manner. 3) Manage the application and recertification process for residents. Resident Relations: 1) Collaborate with all staff on the team to create a positive customer experience for tenants. 2) Conduct unit tours with prospective residents. Safety: 1) Ensure that unsafe conditions are corrected in a timely manner 2) Learns and ensures compliance with all company, local, state, and federal safety rules 3) Immediately report all unsafe conditions Willingness to perform other duties as assigned. POSITION SUMMARY: The Site Manager, in conjunction with the Regional Manager, helps the property owner preserve and increase the value of the real estate investment. They manage the day-to-day financial operations of the property. People that are successful in this position have: Previous customer service experience. Previous administrative/clerical and regulatory experience. Exhibit excellent oral and written communication skills. Willingness to work independently while staying on task. A drive to be successful. Understanding of the importance of confidentiality. Must be punctual and reliable. Requirements Must be able to provide proof of eligibility to work in the United States. Ability to work 40 hours per week. Must be willing and able to use personal vehicle for work purposes. Must have a valid driver's license, reliable transportation, and automobile insurance.
    $42k-72k yearly est. 60d+ ago
  • Customer Service Manager

    Wild Oak Boutique

    Customer service supervisor job in Sioux Falls, SD

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Vision insurance Customer Service Manager Location: Sioux Falls, SD (On-site or Hybrid) Experience Required: 57+ years in customer service leadership or management About Wild Oak Boutique Wild Oak Boutique is one of the fastest-growing womens fashion brands in the Midwest, known for our premium denim, inclusive sizing, and commitment to delivering an exceptional customer experience. As our business expands, were looking for a dedicated and experienced Customer Service Manager to support our growth and help elevate the service standards our customers love. About the Role The Customer Service Manager will oversee the day-to-day operations of our customer service team, ensuring all customer inquiries from product questions to post-purchase support are resolved efficiently, accurately, and with genuine care. This role is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys coaching and developing teams, and understands the impact a great service experience has on brand loyalty. Key Responsibilities Lead, support, and mentor customer service representatives to deliver exceptional service. Oversee daily workflows across email, chat, social media, and Gorgias to ensure timely and consistent responses. Train new hires and develop ongoing training materials to maintain high performance standards. Partner closely with warehouse, operations, and marketing teams to resolve escalations and improve the customer journey. Manage returns, exchanges, and claims with a balance of customer satisfaction and company policy. Monitor performance metrics and KPIs to ensure service goals are consistently met. Review customer feedback to identify trends, reduce repeat issues, and improve internal processes. Collaborate with leadership to refine service policies and maintain brand voice across all customer touchpoints. Stay updated on best practices, tools, and technology that enhance customer service operations. Qualifications 57+ years of experience in customer service or customer support management (e-commerce or retail preferred). Strong working knowledge of Shopify, Gorgias, and social media platforms. Demonstrated experience leading and developing high-performing teams. Excellent communication, problem-solving, and conflict-resolution skills. Highly organized with strong attention to detail and ability to juggle multiple priorities. Customer-first mindset with a passion for elevating the customer experience. Ability to work on-site in Sioux Falls, SD, with hybrid flexibility based on performance. Perks & Benefits Competitive salary + performance-based bonus Employee product discounts Collaborative, supportive company culture Opportunity to play a key role in shaping the customer experience as Wild Oak continues to grow
    $42k-72k yearly est. 22d ago
  • Customer Service & Food Production

    Dee Jay's QSR Inc.-KFC

    Customer service supervisor job in Sioux Falls, SD

    Job Description KFC Team Member (Customer Service & Food Production) Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Employee meal discount program Career advancement and professional development opportunities Medical benefits Health and Wellness programs PERKS! Discounts on various offers Next Day pay available KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements: The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic
    $33k-56k yearly est. 4d ago
  • Provide customer service while managing a property in our Site Manager position

    Costello Companies 4.5company rating

    Customer service supervisor job in Sioux Falls, SD

    Full-time Description If you're looking for a full-time position and love office work and providing excellent customer service, we have a great opportunity! Administrative: 1) Perform administrative duties, including answering phones, filing, delivering communication to residents, taking work orders, and providing customer service to residents, vendors, and prospective residents. 2) Collect rent and process deposits in a timely manner. 3) Manage the application and recertification process for residents. Resident Relations: 1) Collaborate with all staff on the team to create a positive customer experience for tenants. 2) Conduct unit tours with prospective residents. Safety: 1) Ensure that unsafe conditions are corrected in a timely manner 2) Learns and ensures compliance with all company, local, state, and federal safety rules 3) Immediately report all unsafe conditions Willingness to perform other duties as assigned. POSITION SUMMARY: The Site Manager, in conjunction with the Regional Manager, helps the property owner preserve and increase the value of the real estate investment. They manage the day-to-day financial operations of the property. People that are successful in this position have: Previous customer service experience. Previous administrative/clerical and regulatory experience. Exhibit excellent oral and written communication skills. Willingness to work independently while staying on task. A drive to be successful. Understanding of the importance of confidentiality. Must be punctual and reliable. Requirements Must be able to provide proof of eligibility to work in the United States. Ability to work 40 hours per week. Must be willing and able to use personal vehicle for work purposes. Must have a valid driver's license, reliable transportation, and automobile insurance. Salary Description 19.00 - 20.00 per hour
    $49k-67k yearly est. 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    Jill Van Ede-State Farm Agent

    Customer service supervisor job in Sioux Falls, SD

    Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Jill Van Ede State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: Leadership and organizational skills. Communication and problem-solving abilities.
    $33k-54k yearly est. 5d ago
  • Customer Experience Manager

    The First National Bank In Sioux Falls 3.0company rating

    Customer service supervisor job in Sioux Falls, SD

    Job Description The Customer Experience Manager is the strategic leader responsible for developing and executing the roadmap for customer engagement initiatives across digital banking, CRM, and marketing automation platforms. This role drives the planning, coordination, and delivery of programs that enhance customer experiences, accelerate sales, and improve operational efficiency. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family - We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation - We embrace change as vital to our success. Relationships - We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship - We take care of ourselves so we can take care of others. Teamwork - We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us - it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change. What will you do: Accountabilities Leadership Management Accountability Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates. Responsible for leading, managing and holding their team accountable. Lead and inspire the team to strive for the best outcomes. Take ownership of the team's development to ensure that team-members are empowered, challenged, and engaged. Ensure that teammates are trained and deliver value to our customers and to the Bank. Address performance issues in an effective and meaningful manner. Hold regular 1:1s, quarterly conversations, and team meetings. Lead departmental organization/structure for resiliency, efficiency, and effectiveness. Identify skill gaps and provide training opportunities to enhance the team's technical expertise. Customer Experience Strategy Develop, implement, and lead a customer experience strategy aligned with the bank's vision and goals. Serve as the primary owner of digital banking, telephone banking, CRM, and eSign products. Develop and maintain comprehensive product roadmaps aligned with business goals and budget. Define strategic priorities for engagement initiatives across digital channels and platforms. Develop business cases and ensure business and product requirements are documented. Responsible for the product lifecycle, including business cases, requirements, testing, training, and release management. Lead the execution of customer engagement campaigns and lifecycle programs. Oversee optimization of CRM, marketing automation, and digital engagement tools. Manage timelines, budgets, and resources to ensure successful delivery of initiatives. Use analytics and customer insights to inform engagement strategies and measure performance. Establish and monitor performance metrics, including ROI. Create training programs, digital adoption frameworks, and incentive structures to engage internal stakeholders. Continuously enhance programs based on data trends and customer feedback. Ensure all engagement activities comply with regulatory requirements and internal policies. Maintain documentation and reporting for audits and executive reviews. Strategic Alignment Leads coordination across departments to ensure product initiatives are aligned, integrated, and successfully executed. Champion initiatives that enhance both internal and external customer experiences. Advocate for customer-centric thinking in all strategic decisions. Develop a deep understanding of stakeholder objectives. Partner with teams across marketing, banking, information technology, operations, and compliance to ensure seamless integration of engagement strategies. Facilitate alignment between technology capabilities and customer experience goals. Act as a liaison between internal stakeholders and external vendors. Communicate results and progress to internal stakeholders, including executive leadership, to demonstrate the value of customer engagement initiatives. Qualifications Secondary education in Business, Marketing, Finance, or related field required. Ten or more years of relevant work experience including management or leadership experience preferably within the banking or financial services sector, five or more years of customer engagement, digital marketing, or product management, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Strong analytical skills are essential, along with excellent stakeholder, vendor, and project leadership abilities and a proven record of driving positive results. Skills and Abilities Digital/online banking expertise. Excellent at developing and motivating high-performing teams. Experience with CRM and marketing automation, plus e-signature solutions for financial institutions. Banking industry experience. Familiarity with product management principles. Excellent verbal and written communication skills. Ability to conduct relationships in a manner that ensures integrity, cooperation and positive results. Excellent organizational skills and attention to detail. High degree of accuracy required. Ability to adapt to the needs of the organization and teammates. What's in it for you? Health Insurance Dental & Vision Insurance Profit Sharing Paid Vacation & Holidays Company paid short and long term disability Tuition Reimbursement Program Employee Banking Perks Community Volunteer time And More!
    $50k-67k yearly est. 15d ago
  • Customer Service Supervisor

    Silencer Central

    Customer service supervisor job in Sioux Falls, SD

    At Silencer Central, we believe that Customers + Integrity = Winning . The Customer Service Supervisor will oversee activities related to the daily functions of the Customer Service team. This role will monitor performance and track metrics to identify opportunities for individual and team development. In addition, the Customer Service Supervisor will implement training, quality assurance initiatives, and coaching strategies. Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Manages a team of assigned seniors and front-line representatives and ensures they comply with company guidelines particularly related to quality of service Coaches and develops direct report employees skill set and knowledge Responsible for supervisory administrative duties including time cards, PTO requests, performance evaluations, bi-weekly one-on-one's, etc. for all direct reports. Reviews reports and analysis of call center activity to identify and drive changes, improvement opportunities and areas of concern related to service, call volume, problem resolution, staffing, functionality, call handling, and department operations Identifies opportunities to update or improve customer service procedures, workflows, processes and makes recommendations to the Manager of Customer Service or other appropriate staff Assists the team directly with escalated service situations and issues requiring additional research with other departments across the company Duties include developing, implementing, maintaining and evaluating employee training programs and instructional materials, conducting training classes, assigning work to others, explanation and review of current department policies and procedures and statistical reporting of work group performance Promote effective communication among departments to engage our team to work together to achieve common goals Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Other duties as required to support customer service and operations
    $26k-35k yearly est. 60d+ ago
  • Relationship Specialist

    Openlane, Inc.

    Customer service supervisor job in Sioux Falls, SD

    Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: **************************** AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ******************************** AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers. We're Looking For: We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles. Where You'll Work: The ideal candidate will reside within the Sioux Falls, SD market and travel within their assigned territory. You Are: * Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. * Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts. * Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come. * Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team. You Will: * Use critical thinking to assess business and risk situations and make decisions with little oversight. * Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues. * Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships. * Manage, service, and balance risk on customer accounts * Manage existing accounts and drive new growth opportunities. * Embrace our culture of supporting others' success as they grow in their role. Must Have's: * A minimum of three to five years of experience in customer-facing, sales, or sales support roles. * A valid driver's license with reliable and dedicated transportation. * Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base. * Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt. * Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues. * A strong understanding of portfolio management, risk, and new business development. * Ability to work independently and autonomously when needed as well as part of a team. * Ability to use and understand technology required for your position such as mobile applications and software. * High level of accountability towards local goals and business targets. Nice to Have's: * Previous auto industry or financial services experience * Experience with Google Workspace, Salesforce, Tableau What We Offer: * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!
    $35k-55k yearly est. Auto-Apply 60d+ ago
  • Customer Experience Specialist

    Luther Automotive Services 4.9company rating

    Customer service supervisor job in Sioux Falls, SD

    Title: Customer Experience Specialist Reports To: Fixed Operations Director OUR MISSION At Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with our local community to make real impacts in the lives around us through kindness and respect. We believe in these things not only because they are good for business, but it's the right thing to do. OUR BENEFITS Beyond this incredible culture, employees at Schulte Subaru enjoy competitive pay & benefits including; * Health, dental and vision insurance * 401k (with company match) * Paid time off and holidays * Employee discounts on new vehicles, products, parts & service * Basic life insurance (employer paid) * Short-term disability (employer paid) * Voluntary legal assistance, employee assistance, pet insurance, home & auto insurance program * Employer paid training & development opportunities * Free uniforms * Monthly free lunch Fridays (Fixed Ops only) OUR WORK ENVIRONMENT * At Schulte Subaru we believe our employees and customers should feel special every time they walk in our doors. Kindness is not just a word that we use, but it's the way we do business. We show kindness through our commitment to our community, our commitment to going above and beyond to help others, and our commitment to our employees and customers. * This position primarily works behind a desk in the office. Physical requirements of this role include: * Ability to sit for extended periods of time This position is scheduled as follows: M-F 7:15am- 5:30pm JOB SUMMARY As a Customer Experience Specialist, you will play an essential role as one of the first interactions a customer has with our service department. The Customer Experience Specialist is responsible for answering all incoming service calls and either scheduling an appointment or forwarding them to the correct service advisor, as well as, greeting guests in a kind, professional manner. You will also be responsible for completing other administrative tasks as assigned by your manager. A TYPICAL DAY - JOB FUNCTIONS AND RESPONSIBILITIES * Answer, screen and forward any incoming service phone calls * Schedule service appointments in our scheduling software * Maintain quality customer service at all times * Answer or refer inquiries of customers in a professional manner and direct them to the correct service advisor, office or department * Check in with customers in the lounge frequently to give service status updates * Troubleshoot customer vehicle issues to the best of your ability * Make calls on missed appointment reports * Keep the customer lounge tidy and snacks/drinks stocked (i.e. coffee machine, popcorn, chips, etc) * Assist the service team and management with other tasks and events as needed A SUCCESSFUL CANDIDATE HAS… * Customer service experience preferred * Attention to detail * Quality writing and grammar skills * Organization skills * Ability to provide excellent customer services * A professional presence in person and over the phone * Team oriented mindset, positive attitude, and energetic personality Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number. Disclaimer: This is not an employment agreement or contract. This is designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Management has the exclusive right to alter this job description at any time without notice. Schulte Subaru is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status. The benefits listed are not a substitute for the official benefits guide and are subject to change.
    $23k-37k yearly est. 26d ago
  • Bingo Customer Lead

    Giving Hope Bingo/Burnside Casino

    Customer service supervisor job in Sioux Falls, SD

    Job Description If you want to be part of something that makes a difference in our community, allows you to have fun at your job, and offers variety, then look no further! Giving Hope Bingo is looking for a Bingo Customer Lead to join their team! Pay starting at $12.00 per hour plus tips. The Bingo Customer Lead focuses primarily on customer interactions that includes ticket sales for guests of the hall. Other duties can include cashier assistance and running Call Outs during Bingo Games. Some Leads also assist with special parties, catering and fundraising events! This is a great part time job that offers flexibility, an hourly wage with increases based on performance plus tips! Giving Hope: We are a charitable organization that raises money for programs and organizations that support kids throughout the Sioux Empire. Our goal is to help as many organizations each year as we can with grant dollars and to use our facility for Fundraising events for all groups and organizations throughout the Sioux Empire and South Dakota. Schedule: 10-12 hours a week about 2 - 3 shifts a week #hc139910
    $12 hourly 27d ago
  • Customer Care Specialist

    Bluepeak

    Customer service supervisor job in Sioux Falls, SD

    “We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps. *This position is located in Sioux Falls, SD What You Will Do: Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package. Proactively review the customer's account and educate the customer on additional service options. Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues. Escalate any customer issues that may be indicative of larger network issues. All other related duties as assigned. What You Will Need: At least one year of customer service experience required, with prior call center experience a plus. Highschool diploma or GED required. Define problems, collect data, establish facts, and solve practical issues. Ability to effectively communicate complex technical support and billing information to customers. Read and interpret documents, such as safety rules, product information and training materials. Excellent written and verbal communications skills including active listening skills and telephone etiquette are required. Good analytical and problem-solving skills. Great organizational and interpersonal skills. Ability to maintain professionalism in challenging and/or changing situations. Must be able to pass a background and drug test prior to employment. Why Work at Bluepeak? Competitive Compensation + Annual Bonus Eligibility Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k) Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days Professional Development With an Emphasis on Internal Promotion Employee Discounts on Bluepeak Services, Including Internet Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers! About Us We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live. Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $33k-40k yearly est. 60d+ ago
  • Customer Service Associate

    CK Hutchison Holdings Limited

    Customer service supervisor job in Sioux Falls, SD

    Share: share to e-mail Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: * The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: * Bundled health plans such as medical, Rx, dental and vision * Company-paid life insurance for extra protection and peace of mind * Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. * Paid time off from work for leisure or other hobbies. * A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 4008 S Shirley Ave, Sioux Falls, SD 57106 Share: share to e-mail
    $22k-30k yearly est. 37d ago
  • Customer Service Associate

    Savers | Value Village

    Customer service supervisor job in Sioux Falls, SD

    Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: + Bundled health plans such as medical, Rx, dental and vision + Company-paid life insurance for extra protection and peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 4008 S Shirley Ave, Sioux Falls, SD 57106
    $22k-30k yearly est. 60d+ ago
  • Captain - Customer Service

    Daveandbusters

    Customer service supervisor job in Sioux Falls, SD

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $11.2 - $13 per hour Salary Range: 11.2 - 13 We are an equal opportunity employer and participate in E-Verify in states where required.
    $11.2-13 hourly Auto-Apply 60d+ ago
  • Customer Service

    Careers Unlimited

    Customer service supervisor job in Sioux Falls, SD

    Job Description Perform duties that may include a combination of answering telephones, order entry, quoting, or handling product questions. Interact with customers over the phone and email to provide information in response to inquiries about products and services and to handle and resolve questions. ESSENTIAL FUNCTIONS: Prepare orders obtained and submit orders for processing. Confer with customers by telephone or email to provide information about products or services, pricing, availability, credit terms, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing questions by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete customer onboarding in Business Central. Communicate with customers, employees, and visitors to answer questions, explain information, take orders, and/or address complaints. Quoting SKILLS: Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking-Talking to others to convey information effectively. Service Orientation-Actively looking for ways to help people. Persuasion-Persuading others to change their minds or behavior. Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Physical Requirements- Extended sitting or standing. Some pushing, pulling, bending and twisting. Ability to lift up to 50lbs. KNOWLEDGE, EXPERIENCE AND EDUCATION: Associates degree preferred - High school diploma (or GED or high school equivalence certificate). Knowledge of principles and processes for providing customer and personal services. This includes external and internal customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems, such as Microsoft Office and Business Central, and other office procedures and terminology. #hc157582
    $24k-31k yearly est. 26d ago
  • Account Servicing Specialist

    Vervent

    Customer service supervisor job in Sioux Falls, SD

    Full-time Description Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills: 1. Time management skills 2. Ability to think critically 3. Written communication skills 4. Ability to multi-task General Position Summary The Account Servicing Specialist is responsible for fulfilling Client and customer requests in a timely, accurate manner. This would include sending electronic correspondence in reply to requests regarding status of account, delinquent accounts, updating information, processing credit or debits as required or unsatisfactory services. The hours of the position are between 7:00am and 5:00pm Monday through Friday. Perks • Medical, FSA & HSA, Dental, Vision + More! • 401k - 100% vested once you start contributing. Generous company match! • Regular employee health, wellness & engagement activities! • Pet Insurance, because fur babies are important to us too! About Vervent As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service. If you're interested in reviewing the full , continue reading below… Primary Responsibilities Process Transaction Services functions as assigned by Management; Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department; Receive and respond to daily correspondence requests and internal requests submissions; Maintain accuracy and efficiency according to established departmental standards; Verify and update all pertinent information; Work as one team with all Back Office area and sites of Vervent Perform additional duties as required. #LI-VW1 #LI-Onsite Requirements Position Requirements High School diploma or equivalent. Minimum of one year of credit card experience preferred; Experience with Microsoft Office (primarily Word and Excel) preferred. Ability to work in a team environment and interact effectively with all levels of management and staff; Strong attention to detail with excellent verbal and written communication skills; Ability to take the initiative and utilize sound judgment in decision making and higher level problem solving skills; Ability to multi-task; Ability to change functions quickly as need arises Ability to learn multiple tasks in various platforms based on Client Strong computer, keyboarding, and telephone skills. Physical Requirements The work is of an intellectual nature. While performing the functions of this job, the employee is required to sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary $12.62-$16.83/hour, with possibility of monthly incentives.
    $12.6-16.8 hourly 23d ago
  • Production Team Supervisor

    Design Tanks, LLC 3.9company rating

    Customer service supervisor job in Sioux Falls, SD

    Job Description Design Tanks, a leading manufacturer of composite storage solutions, is seeking full-time Production Team Supervisors to join our manufacturing team in Sioux Falls, SD. In this role, you will oversee daily production operations, ensuring efficiency, safety, and quality standards are met. If you are an experienced leader in manufacturing or production, we encourage you to apply today and take the next step in your career! PAY: $25-$28 per hour, plus a sign-on bonus, referral bonus, monthly cash incentives, and double-time pay BENEFITS: Health, dental, and vision insurance Life insurance Short- and long-term disability coverage 401(k) with company match Paid time off (PTO) Bonus structure Employee Assistance Program (EAP) Education assistance Growth opportunities and ongoing training Company parties and outings Holiday treat week, new hire luncheons, and monthly catered meals Great Shots company membership QUALIFICATIONS 18+ years old 2+ years of production or manufacturing experience Reliable and on-time Basic math skills Ability to communicate effectively in English SCHEDULE: This is a full-time position, working Monday through Friday from 8:00 AM to 5:00 PM. Keep reading to learn more about this position! WHAT TO EXPECT AS A PRODUCTION TEAM SUPERVISOR In this role, you'll manage schedules, assign tasks, and monitor throughput to ensure production goals are met. You will oversee the training and development of team members, maintain a clean and safe working environment, and ensure all products meet quality standards. You will also collaborate with the Operations Manager to address challenges, provide updates, and implement process improvements. ABOUT US For over 60 years, Design Tanks has been a leader in custom fiberglass reinforced plastic tank solutions, serving businesses from small startups to Fortune 100 companies. Located in the Midwest, we prioritize quality, innovation, and integrity. Our team-oriented culture sees each employee as part of a work family, dedicated to mutual success. Joining us means investing in your future with opportunities for growth, continuous learning, and a supportive environment. With perks like cash incentives, catered meals, education assistance, and flexible hours, Design Tanks rewards hard work meaningfully! HOW TO APPLY If you're ready to bring your leadership skills to a company that values and rewards your contributions, apply today to join our team as a Production Team Supervisor. Our initial application process is quick, easy, and mobile-friendly.
    $25-28 hourly 5d ago
  • Building Services Manager Trainee

    First Dakota National Bank 4.3company rating

    Customer service supervisor job in Sioux Falls, SD

    Building Services Manager Trainee First Dakota National Bank is hiring a full-time Building Services Manager Trainee to join our Yankton team. This person will initially be responsible for custodial duties including cleaning, shredding, and rolling coin. They will also be shadowing our Building Services team to learn the building maintenance responsibilities. This position will train to eventually become the Building Services Manager. At that time they will supervise and coordinate activities of employees engaged in maintaining and repairing physical structures of buildings, equipment and grounds. Initial hours include Monday-Friday 8:00am-5:00pm, but as training progresses, the hours will vary and are subject to change. Duties Direct employees engaged in the following: Painting and performing structural repairs to woodwork and furnishings of buildings. Ground maintenance activities, such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves, snow removal, cleaning debris from sidewalk and parking areas. General cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, washing windows and changing light bulbs. Assist other departments as requested, including moving furniture and unloading and storing supplies. Requisitions tools, equipment, and supplies. Inspects completed work for conformance to blueprints, specifications, and standards. Interprets company policies to employees and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules. Suggest changes in working conditions and use of equipment to increase efficiency. Analyzes and resolves work problems and assists employees in solving work problems. Initiates or suggests plans to motivate employees to achieve work goals. Maintains time and production records. Approves timecards, time off requests, and conducts annual reviews. Confers with other supervisors to coordinate activities of individual departments. Performs activities of employees supervised. A valid driver's license is required. Other duties as assigned. QualificationsAttributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Degree or Certificate from college or technical school preferred. 3-6 months related experience and/or training. Or equivalent combination of education and experience. A mechanical background/experience is preferred. Supervisory ResponsibilitiesThis job will eventually includes supervisory responsibilities, as assigned, handle in accordance with Bank policies and applicable laws. Responsibilities include mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition and constructive feedback to others Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness Visionary - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates Work EnvironmentThe work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. Physical DemandsMedium: The physical demands of this job include bending, sitting, and occasionally lifting up to 50 pounds with or without reasonable accommodation.
    $44k-65k yearly est. 60d+ ago
  • Service Manager Opportunity in Sioux Center, IA

    Talon Recruiting

    Customer service supervisor job in Sioux Center, IA

    Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Sioux Center, IA. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: *Establish, implementation and adherence to company-wide best practices for service department. *Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. *Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. *Initiate procedures and leadership practices to create a business environment for participative management. *Supervise training and development of the service organization team. *Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. *Travel to customer site and locations within area of responsibility as required Compensation and Benefits: *Very competitive Salary and bonus *401(k) *Medical, dental and life insurance. *Paid time off including vacation, sick days and holidays.
    $44k-72k yearly est. 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Sioux Falls, SD?

The average customer service supervisor in Sioux Falls, SD earns between $22,000 and $40,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Sioux Falls, SD

$30,000

What are the biggest employers of Customer Service Supervisors in Sioux Falls, SD?

The biggest employers of Customer Service Supervisors in Sioux Falls, SD are:
  1. Silencer Central
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