Customer service supervisor jobs in South Dakota - 478 jobs

Full-time Description Hybrid role working from our Sioux Falls office and remotely. At Physician Bank, a division of Heritage Bank NA, we specialize in delivering concierge-level banking services exclusively for physicians nationwide. Our mission? To empower physicians to achieve financial success through personalized service, cutting-edge digital tools, and a commitment to financial education. We're redefining what it means to bank with purpose, and we're looking for a leader who shares our passion for innovation and exceptional customer experiences. This is more than a management role. It's an opportunity to shape the future of banking for a unique and highly valued clientele. Make an Impact: Lead a team that's redefining banking for physicians, a highly valued and unique clientele. Drive Innovation: Be at the forefront of digital transformation and customer experience strategy. Grow with Us: Enjoy a collaborative, growth-oriented environment with competitive compensation and benefits. If you're a dynamic leader with a passion for customer experience, digital innovation, and empowering others, we want to hear from you. Join us in shaping the future of banking for physicians. Apply today! Position Summary This position focuses on two major functions: Oversee a high-performing team of Private Bankers, ensuring every interaction with our physician clients is seamless, personalized, and impactful. Build and deliver exceptional customer experience for multiple brands with a nationwide audience, driving digital innovation, operational excellence, and customer satisfaction, all while fostering a culture of 24/7 accessibility and financial empowerment. Core Responsibilities Lead & Inspire Build, coach, and lead the Sioux Falls Customer Experience (CX) team to deliver exceptional service and meet ambitious performance goals. This elite team of 24/7 Private Bankers ensures responsiveness and excellence across all communication channels. Foster a culture of collaboration, innovation, and continuous improvement. Elevate Customer Experience Drive digital CX strategies, integrating online and mobile banking tools to create seamless, user-friendly experiences. Monitor and enhance customer interactions across text, video, email, and phone, ensuring every touchpoint exceeds expectations. Develop and implement strategies to boost customer satisfaction, loyalty, and engagement. Set the Standard for Onboarding & Education Design and oversee personalized onboarding experiences that set the stage for long-term client relationships. Champion financial education programs that empower our physician clients to make informed decisions and achieve their financial goals. Optimize Operations Manage workflows related to the customer's digital experience for account maintenance, digital banking support, and loan processes, ensuring efficiency and compliance. Collaborate with cross-functional teams to streamline processes and implement best practices. Establish and track key performance indicators (KPIs) to measure success and drive continuous improvement. Secondary Responsibilities Maintains the highest standards for confidentiality and security. Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. Responsible for security as it applies to this position. Performs other duties as assigned. Bank Standards Mission: Help people succeed financially. Ethics: Always do the right thing. Solutions: Bring innovative solutions to challenges. Ownership: Take accountability and learn from our mistakes. Positivity: Bring energy and enthusiasm to everything we do. Disclaimer This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law. We are an Equal Opportunity Employer and value diversity at all levels of the organization. Requirements At least 3 years of combined experience in: Team management or supervisor experience within banking or financial services. Customer experience management, with a strong focus on digital banking platforms. Exceptional communication and interpersonal skills, with a knack for building relationships and inspiring teams. Experience managing teams and delivering a white glove service. Familiarity with mortgage and consumer lending processes.

Ideally, the person in this position would physically reside in the northern territory in South Dakota or western part of Minnesota to be in close proximity to the clients assigned. Who we are and what we value: Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals, who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you're looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world. We help feed the world by providing safe, energy-based nutrition solutions. Creativity - Stewardship - Impact - Integrity - Healthy Relationships What we are looking for: The Customer Service Manager is responsible for fostering long-term, profitable relationships with our customers. This role serves as the primary point of contact for assigned accounts, ensuring their needs are met and identifying opportunities to deliver additional value. The Customer Service Manager works closely with cross-functional teams to execute account plans, monitor customer satisfaction, and drive growth through expanded products, services, and solutions. This position requires high energy, strong listening skills, and the ability to build rapport with multiple decision-makers across diverse customer locations. The ideal candidate is someone who can travel extensively, understand each customer's unique priorities, and proactively create value at every touchpoint. Requirements What you will do: Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor. Dive into your customers' business-their objectives, operations, challenges, and competitive landscape-to uncover opportunities to elevate their experience and drive mutual growth. Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations. Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues. Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value. Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask. Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value. Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer. Build a strong internal and external network to support account activities and deepen collaboration across the organization. Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement. Bring our company values to life in every interaction-with customers, colleagues, and community partners. Take on additional opportunities and responsibilities that contribute to team success. What you will need: Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management). Proven track record in account management, customer service, or related roles. Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work collaboratively across teams. Customer-centric mindset with a passion for delivering exceptional service. Knowledge of the industry and competitive landscape is preferred.

Job Description KFC Team Member (Customer Service & Food Production) Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Employee meal discount program Career advancement and professional development opportunities Medical benefits Health and Wellness programs PERKS! Discounts on various offers Next Day pay available KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements: The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Responsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel. JOB FUNCTIONS Oversees all Client Service Receiving, Ambassador and Courier functions as required Performs Client Service Receiving, Ambassador and Courier functions as necessary Responsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel Coordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposes Interface with outside shipping providers to ensure clients requirements are met Responsible for vehicle maintenance to make sure vehicles are in proper working order Provides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development Schedules personnel to facilitate an efficient operation Communicates necessary changes or information to his or her department Identifies quality related problems and initiates immediate investigation, corrective action, and follow up Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards LEADERSHIP/SUPERVISORY RESPONSIBILITIES Provides guidance and/or leadership to others, including indirect reports, peers, or managers Yes Has hiring and terminating responsibilities Yes Supervises others Yes Number of employees directly reporting - Supervisory; 5-15 Non-Supervisory JOB COMPLEXITY Navigate complex client requests involving multiple projects and sites Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods. Qualifications EDUCATION AND EXPERIENCE 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience Required 3+ year experience in Client Service or Laboratory Operations Required Effective problem prevention and problem-solving skills. Required Strong written and verbal communication skills necessary to cross multiple disciplines Required Excellent interpersonal and problem-solving skills Required Proficiency with Microsoft and Word/Excel Required Proficiency with LIMS and ASnAP systems Required Ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions Required Ability to work independently or with minimal supervision Required Flexibility is required to meet sudden and unpredictable need Required 3-5 year experience in a commercial food testing laboratory Preferred Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

At Silencer Central, we believe that Customers + Integrity = Winning . The Customer Service Supervisor will oversee activities related to the daily functions of the Customer Service team. This role will monitor performance and track metrics to identify opportunities for individual and team development. In addition, the Customer Service Supervisor will implement training, quality assurance initiatives, and coaching strategies. Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Manages a team of assigned seniors and front-line representatives and ensures they comply with company guidelines particularly related to quality of service Coaches and develops direct report employees skill set and knowledge Responsible for supervisory administrative duties including time cards, PTO requests, performance evaluations, bi-weekly one-on-one's, etc. for all direct reports. Reviews reports and analysis of call center activity to identify and drive changes, improvement opportunities and areas of concern related to service, call volume, problem resolution, staffing, functionality, call handling, and department operations Identifies opportunities to update or improve customer service procedures, workflows, processes and makes recommendations to the Manager of Customer Service or other appropriate staff Assists the team directly with escalated service situations and issues requiring additional research with other departments across the company Duties include developing, implementing, maintaining and evaluating employee training programs and instructional materials, conducting training classes, assigning work to others, explanation and review of current department policies and procedures and statistical reporting of work group performance Promote effective communication among departments to engage our team to work together to achieve common goals Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Other duties as required to support customer service and operations

General Description: This person will be part of a small team of Ag sales staff providing customer service at the front counter and over the phone during business hours. Applicants should be personable and have the ability to prioritize customer service. Experience in the animal health industry with products, feed, nutrition and procedures, particularly with cattle, is preferred. In addition, ideal candidates will be proficient with computers and various technologies or be willing and able to learn. General knowledge of the industry and locations a plus. Responsibilities: Answer customer questions regarding products and services provided by Sioux Nation Pull and pack customer orders, including feed orders if applicable Inventory counting and management of expired inventory Assisting Field Marketers with inventory questions Maintaining customer records for order processing and account management Partnering with Inside Sales and Warehouse team on shipping and receiving needs Working alongside sales, vendors and marketing to upsell or cross sell products Communicate effectively with locations and management about inventory needs Other duties as assigned Requirements: Previous experience in the animal health industry preferred, but not required. Must have basic office and customer service skills Willing to follow direction and be part of a team May be required to pass pre-employment physical as position requires bending, stooping, standing for hours, pulling and lifting up to 50lbs. List not all inclusive. We want you to join us in our mission to help livestock producers reach their full potential and achieve success in their operations. Together, we can make a meaningful impact and help create a more sustainable and profitable future for the livestock industry.

Full-time Description Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills: 1. Time management skills 2. Ability to think critically 3. Written communication skills 4. Ability to multi-task General Position Summary The Account Servicing Specialist is responsible for fulfilling Client and customer requests in a timely, accurate manner. This would include sending electronic correspondence in reply to requests regarding status of account, delinquent accounts, updating information, processing credit or debits as required or unsatisfactory services. The hours of the position are between 7:00am and 5:00pm Monday through Friday. Perks • Medical, FSA & HSA, Dental, Vision + More! • 401k - 100% vested once you start contributing. Generous company match! • Regular employee health, wellness & engagement activities! • Pet Insurance, because fur babies are important to us too! About Vervent As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service. If you're interested in reviewing the full , continue reading below… Primary Responsibilities Process Transaction Services functions as assigned by Management; Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department; Receive and respond to daily correspondence requests and internal requests submissions; Maintain accuracy and efficiency according to established departmental standards; Verify and update all pertinent information; Work as one team with all Back Office area and sites of Vervent Perform additional duties as required. #LI-VW1 #LI-Onsite Requirements Position Requirements High School diploma or equivalent. Minimum of one year of credit card experience preferred; Experience with Microsoft Office (primarily Word and Excel) preferred. Ability to work in a team environment and interact effectively with all levels of management and staff; Strong attention to detail with excellent verbal and written communication skills; Ability to take the initiative and utilize sound judgment in decision making and higher level problem solving skills; Ability to multi-task; Ability to change functions quickly as need arises Ability to learn multiple tasks in various platforms based on Client Strong computer, keyboarding, and telephone skills. Physical Requirements The work is of an intellectual nature. While performing the functions of this job, the employee is required to sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary $14.78-$19.71/hour, with possibility of monthly incentives.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Work Location Monument Health Rapid City Hospital Department RCH MIS General Scheduled Weekly Hours 40 Job Summary Supports the Manager in the organization, planning, and promotion of assigned services. Demonstrates the ability to effectively supervise the functions of the Division and its personnel. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the "Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies" to promote our Monument Health vision and mission. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: * Supportive work culture * Medical, Vision and Dental Coverage * Retirement Plans, Health Savings Account, and Flexible Spending Account * Instant pay is available for qualifying positions * Paid Time Off Accrual Bank * Opportunities for growth and advancement * Tuition assistance/reimbursement * Excellent pay differentials on qualifying positions * Flexible scheduling Job Description Essential Functions: * Coordinates the activities of the Division to accomplish the work in an efficient and effective manner. * Counsels Division personnel, as necessary and in a timely manner, for failure to comply with established policies and procedures; completes the disciplinary process with appropriate documentation. * Assures adequate staffing within departments supervised by analyzing needs of each dept. based on provider needs, employee needs, patient volume and emergency situations; staffing assignments must maintain the quality care standards, yet be cost effective for the organization. * Responsible for interviewing, hiring, orienting, evaluating, counseling, disciplining and terminating employees within departments of supervision to ensure that departments are delivering excellent Healthcare. * Assists the Manager in preparing the annual budget; identifies supply, personnel, equipment, and facility needs; presents justification in support of requests for additional personnel and equipment. * Attends and participates in scheduled Supervisors' Meetings to keep current on intra- and inter-departmental concerns, problems, and solutions. Attends departmental and hospital meetings and in-services. * Conducts Division meetings, at least on a monthly basis, to keep personnel informed of and involved in Division, Department, and Hospital matters. * Demonstrates a consistent familiarity with, an understanding and acceptance of, and abidance with the Department's and the Hospital's policies and procedures. Participates in policy development and revision when needed. * Consistently and positively works as a team member, helps coordinate the schedule with all staff members in the department to efficiently finish the work load. Is accountable at work and completes the necessary training to safely work and troubleshoot technical equipment. * Ensures the procedure and related supplies are billed correctly. Works with vendors to maintain all equipment used is safe and performing at acceptable levels. * All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent: General Studies Graduate - Medical Imaging Program for Radiologic Technology or other modality Experience - 3 + years of Medical Imaging Technologists Experience Certification - Basic Life Support (BLS) Healthcare Provider Certification - American Heart Association (AHA) - Within 60 days of hire or transfer; ARRT Certificate - American Registry of Radiologic Technologists (ARRT); or American Registry of Diagnostic Sonographer (ARDMS) Regarding BLS certification: The department you are applying to may require BLS certification sooner than 60 days post transfer/hire. The hiring manager will discuss this with you if it is applicable. Preferred: Education - Bachelor's degree in Related Field or 3 years of Medical Imaging leadership experience Experience - 1+ years of Supervisor Experience, 5+ years of Radiographer Experience Policy Number: MIS-7040-115 - Caregivers must be BLS certified upon employment or within their 90-day probation period. Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Diagnostics Job Family General Imaging Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Work Location Monument Health Rapid City Hospital Department RCH MIS General Scheduled Weekly Hours 40 Job Summary Supports the Manager in the organization, planning, and promotion of assigned services. Demonstrates the ability to effectively supervise the functions of the Division and its personnel. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Coordinates the activities of the Division to accomplish the work in an efficient and effective manner. Counsels Division personnel, as necessary and in a timely manner, for failure to comply with established policies and procedures; completes the disciplinary process with appropriate documentation. Assures adequate staffing within departments supervised by analyzing needs of each dept. based on provider needs, employee needs, patient volume and emergency situations; staffing assignments must maintain the quality care standards, yet be cost effective for the organization. Responsible for interviewing, hiring, orienting, evaluating, counseling, disciplining and terminating employees within departments of supervision to ensure that departments are delivering excellent Healthcare. Assists the Manager in preparing the annual budget; identifies supply, personnel, equipment, and facility needs; presents justification in support of requests for additional personnel and equipment. Attends and participates in scheduled Supervisors' Meetings to keep current on intra- and inter-departmental concerns, problems, and solutions. Attends departmental and hospital meetings and in-services. Conducts Division meetings, at least on a monthly basis, to keep personnel informed of and involved in Division, Department, and Hospital matters. Demonstrates a consistent familiarity with, an understanding and acceptance of, and abidance with the Department's and the Hospital's policies and procedures. Participates in policy development and revision when needed. Consistently and positively works as a team member, helps coordinate the schedule with all staff members in the department to efficiently finish the work load. Is accountable at work and completes the necessary training to safely work and troubleshoot technical equipment. Ensures the procedure and related supplies are billed correctly. Works with vendors to maintain all equipment used is safe and performing at acceptable levels. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent: General Studies Graduate - Medical Imaging Program for Radiologic Technology or other modality Experience - 3 + years of Medical Imaging Technologists Experience Certification - Basic Life Support (BLS) Healthcare Provider Certification - American Heart Association (AHA) - Within 60 days of hire or transfer; ARRT Certificate - American Registry of Radiologic Technologists (ARRT); or American Registry of Diagnostic Sonographer (ARDMS) Regarding BLS certification: The department you are applying to may require BLS certification sooner than 60 days post transfer/hire. The hiring manager will discuss this with you if it is applicable. Preferred: Education - Bachelor's degree in Related Field or 3 years of Medical Imaging leadership experience Experience - 1+ years of Supervisor Experience, 5+ years of Radiographer Experience **Policy Number: MIS-7040-115 - Caregivers must be BLS certified upon employment or within their 90-day probation period. Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Diagnostics Job Family General Imaging Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Work Location Monument Health Rapid City Hospital Department RCH MIS General Scheduled Weekly Hours 40 Job Summary Supports the Manager in the organization, planning, and promotion of assigned services. Demonstrates the ability to effectively supervise the functions of the Division and its personnel. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Coordinates the activities of the Division to accomplish the work in an efficient and effective manner. Counsels Division personnel, as necessary and in a timely manner, for failure to comply with established policies and procedures; completes the disciplinary process with appropriate documentation. Assures adequate staffing within departments supervised by analyzing needs of each dept. based on provider needs, employee needs, patient volume and emergency situations; staffing assignments must maintain the quality care standards, yet be cost effective for the organization. Responsible for interviewing, hiring, orienting, evaluating, counseling, disciplining and terminating employees within departments of supervision to ensure that departments are delivering excellent Healthcare. Assists the Manager in preparing the annual budget; identifies supply, personnel, equipment, and facility needs; presents justification in support of requests for additional personnel and equipment. Attends and participates in scheduled Supervisors' Meetings to keep current on intra- and inter-departmental concerns, problems, and solutions. Attends departmental and hospital meetings and in-services. Conducts Division meetings, at least on a monthly basis, to keep personnel informed of and involved in Division, Department, and Hospital matters. Demonstrates a consistent familiarity with, an understanding and acceptance of, and abidance with the Department's and the Hospital's policies and procedures. Participates in policy development and revision when needed. Consistently and positively works as a team member, helps coordinate the schedule with all staff members in the department to efficiently finish the work load. Is accountable at work and completes the necessary training to safely work and troubleshoot technical equipment. Ensures the procedure and related supplies are billed correctly. Works with vendors to maintain all equipment used is safe and performing at acceptable levels. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent: General Studies Graduate - Medical Imaging Program for Radiologic Technology or other modality Experience - 3 + years of Medical Imaging Technologists Experience Certification - Basic Life Support (BLS) Healthcare Provider Certification - American Heart Association (AHA) - Within 60 days of hire or transfer; ARRT Certificate - American Registry of Radiologic Technologists (ARRT); or American Registry of Diagnostic Sonographer (ARDMS) Regarding BLS certification: The department you are applying to may require BLS certification sooner than 60 days post transfer/hire. The hiring manager will discuss this with you if it is applicable. Preferred: Education - Bachelor's degree in Related Field or 3 years of Medical Imaging leadership experience Experience - 1+ years of Supervisor Experience, 5+ years of Radiographer Experience **Policy Number: MIS-7040-115 - Caregivers must be BLS certified upon employment or within their 90-day probation period. Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Diagnostics Job Family General Imaging Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Vision insurance Customer Service Manager Location: Sioux Falls, SD (On-site or Hybrid) Experience Required: 5-7+ years in customer service leadership or management About Wild Oak Boutique Wild Oak Boutique is one of the fastest-growing women's fashion brands in the Midwest, known for our premium denim, inclusive sizing, and commitment to delivering an exceptional customer experience. As our business expands, we're looking for a dedicated and experienced Customer Service Manager to support our growth and help elevate the service standards our customers love. About the Role The Customer Service Manager will oversee the day-to-day operations of our customer service team, ensuring all customer inquiries - from product questions to post-purchase support - are resolved efficiently, accurately, and with genuine care. This role is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys coaching and developing teams, and understands the impact a great service experience has on brand loyalty. Key Responsibilities Lead, support, and mentor customer service representatives to deliver exceptional service. Oversee daily workflows across email, chat, social media, and Gorgias to ensure timely and consistent responses. Train new hires and develop ongoing training materials to maintain high performance standards. Partner closely with warehouse, operations, and marketing teams to resolve escalations and improve the customer journey. Manage returns, exchanges, and claims with a balance of customer satisfaction and company policy. Monitor performance metrics and KPIs to ensure service goals are consistently met. Review customer feedback to identify trends, reduce repeat issues, and improve internal processes. Collaborate with leadership to refine service policies and maintain brand voice across all customer touchpoints. Stay updated on best practices, tools, and technology that enhance customer service operations. Qualifications 5-7+ years of experience in customer service or customer support management (e-commerce or retail preferred). Strong working knowledge of Shopify, Gorgias, and social media platforms. Demonstrated experience leading and developing high-performing teams. Excellent communication, problem-solving, and conflict-resolution skills. Highly organized with strong attention to detail and ability to juggle multiple priorities. Customer-first mindset with a passion for elevating the customer experience. Ability to work on-site in Sioux Falls, SD, with hybrid flexibility based on performance. Perks & Benefits Competitive salary + performance-based bonus Employee product discounts Collaborative, supportive company culture Opportunity to play a key role in shaping the customer experience as Wild Oak continues to grow Wild Oak Boutique is a rapidly expanding e-commerce destination curating an ever-evolving collection of apparel, footwear, and accessories tailored to women. While our growth has been rapid, it hasn't altered our core identity. Situated in Sioux Falls, South Dakota, Wild Oak Boutique remains a family-owned business. Whether you're embarking on your career journey or a seasoned professional seeking fresh challenges, we provide a diverse range of inspiring and stimulating career paths. Our unwavering commitment is to cultivate a secure, equitable, and respectful atmosphere.

At Silencer Central, we believe that Customers + Integrity = Winning . The Customer Service Supervisor will oversee activities related to the daily functions of the Customer Service team. This role will monitor performance and track metrics to identify opportunities for individual and team development. In addition, the Customer Service Supervisor will implement training, quality assurance initiatives, and coaching strategies. Essential Functions: Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Manages a team of assigned seniors and front-line representatives and ensures they comply with company guidelines particularly related to quality of service Coaches and develops direct report employees skill set and knowledge Responsible for supervisory administrative duties including time cards, PTO requests, performance evaluations, bi-weekly one-on-one's, etc. for all direct reports. Reviews reports and analysis of call center activity to identify and drive changes, improvement opportunities and areas of concern related to service, call volume, problem resolution, staffing, functionality, call handling, and department operations Identifies opportunities to update or improve customer service procedures, workflows, processes and makes recommendations to the Manager of Customer Service or other appropriate staff Assists the team directly with escalated service situations and issues requiring additional research with other departments across the company Duties include developing, implementing, maintaining and evaluating employee training programs and instructional materials, conducting training classes, assigning work to others, explanation and review of current department policies and procedures and statistical reporting of work group performance Promote effective communication among departments to engage our team to work together to achieve common goals Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Other duties as required to support customer service and operations

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40Starting Pay Rate Range $17.62 - $21.40Call Center Specialist I $17.62-$20.25, Call Center Specialist II $18.62-$21.40 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Job Description Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist with billing questions. Provide accurate information about healthcare services, policies, and procedures. Document all interactions in compliance with HIPAA and organizational standards. De-escalate complex issues for resolution. Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1-3 years Call Center Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.62 - $20.25 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist I serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist with billing questions. Provide accurate information about healthcare services, policies, and procedures. Document all interactions in compliance with HIPAA and organizational standards. De-escalate complex issues for resolution. Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1+ years Customer Service Experience; 1+ years Call Center Experience; 1+ years Medical Patient Accounts/Financial Services Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 Starting Pay Rate Range $17.62 - $20.25 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist I serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: * Supportive work culture * Medical, Vision and Dental Coverage * Retirement Plans, Health Savings Account, and Flexible Spending Account * Instant pay is available for qualifying positions * Paid Time Off Accrual Bank * Opportunities for growth and advancement * Tuition assistance/reimbursement * Excellent pay differentials on qualifying positions * Flexible scheduling Job Description Essential Functions: * Answer inbound calls and respond to patient inquiries with professionalism and empathy. * Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. * Verify insurance coverage and assist with billing questions. * Provide accurate information about healthcare services, policies, and procedures. * Document all interactions in compliance with HIPAA and organizational standards. * De-escalate complex issues for resolution. * Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). * Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. * Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. * All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1+ years Customer Service Experience; 1+ years Call Center Experience; 1+ years Medical Patient Accounts/Financial Services Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.62 - $20.25 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist I serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist with billing questions. Provide accurate information about healthcare services, policies, and procedures. Document all interactions in compliance with HIPAA and organizational standards. De-escalate complex issues for resolution. Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1+ years Customer Service Experience; 1+ years Call Center Experience; 1+ years Medical Patient Accounts/Financial Services Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 20 Starting Pay Rate Range $17.62 - $20.25 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist I serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist with billing questions. Provide accurate information about healthcare services, policies, and procedures. Document all interactions in compliance with HIPAA and organizational standards. De-escalate complex issues for resolution. Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1+ years Customer Service Experience; 1+ years Call Center Experience; 1+ years Medical Patient Accounts/Financial Services Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.