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Customer service supervisor jobs in Southaven, MS

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  • HVAC Service Manager

    Upchurch

    Customer service supervisor job in Horn Lake, MS

    Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions-from design and installation to ongoing maintenance and emergency support-helping clients maximize building performance, energy efficiency, and equipment lifespan. Position Summary The Service Manager is responsible for achieving operating unit gross profit objectives through effective leadership, workforce utilization, and operational oversight. This role ensures that all obligations and contractual commitments are fulfilled in a timely, high-quality manner while fostering customer delight, promoting sales opportunities, and maintaining positive internal and external relationships. Ensure performance of 100% of customer commitments on all assigned service agreements and demand service work. Achieve gross profit targets for each service category assigned: Maintain customer dissatisfaction-related cancellation rate at zero. Keep no-charge time for assigned manpower unit at 1% of revenue or less. Support service sales in generating and pursuing qualified sales leads. Meet or exceed timelines as defined by the service agreement start-up flow chart. Key Responsibilities Service Operations Management Manage assigned service agreements, demand service and facility service agreements. Ensure assigned jobs are completed at estimated gross profit. Allocate labor, tools, materials, and schedules to maximize preventive maintenance and installation efficiency. Monitor and improve field productivity, motivating teams to achieve high output and morale. Scheduling & Coordination Develop, communicate, and monitor service and preventive project schedules to ensure timely completion. Coordinate with vendors, suppliers, and internal teams for material, equipment, and subcontractor needs. Expedite schedules and proactively resolve delays. Financial & Administrative Control Expedite job closeout and billing to maximize cash flow. Control labor, material, tool, and other expenses for optimal cost-benefit. Maintain accurate and timely documentation of field performance, material usage, and customer relations. Customer & Sales Support Address and resolve customer complaints promptly to preserve long-term relationships. Identify and communicate sales opportunities, promoting upgrades and new business. Support the sales team with technical expertise and assistance in salvaging at-risk accounts. Compliance & Quality Ensure compliance with applicable codes, standards, and permits. Provide design assistance when needed. Implement quality assurance programs for service delivery. Personnel Management & Training Lead, delegate, and audit performance of subordinates. Take appropriate personnel actions including hiring, promotions, and disciplinary measures. Train and develop team members to improve technical and customer service skills. Qualifications Required Knowledge: Comprehensive understanding of HVAC systems, codes, and industry standards. Proficiency in office procedures, recordkeeping, and computer applications. Strong grasp of mechanical systems operation. Basic math skills for estimating and cost control. Strong reasoning skills to solve operational skills. Strong written and verbal communication skills with proper grammar and vocabulary. Experience Required: High school diploma or equivalent. Minimum of five (5) years of related experience. Skills & Abilities: Strong organizational skills with attention to detail. Excellent communication and public relations abilities. Ability to motivate, lead, and support teams. Proficiency in Microsoft Office and applicable ERP systems. Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for professional development and certification assistance. Equal Employment Opportunity: Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $39k-66k yearly est. 4d ago
  • Food Services Leader

    Pilot Flying J 4.0company rating

    Customer service supervisor job in Mason, TN

    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.20 - $21.10 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
    $14.2-21.1 hourly 1h ago
  • Auto Glass Repair Service Specialist

    Safelite 4.2company rating

    Customer service supervisor job in Millington, TN

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourageyou to have a life. Let us be the best place you'll ever work. A Brief Overview As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind. What you will do • Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. • Repair chips, cracks and other auto glass related issues on customer vehicles. • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers. • Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop. • Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday. • Performs other duties as assigned • Complies with all policies and standards What You'll Get • Competitive weekly base pay starting at $15.75/hour. • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. • Up to $5,250 annually in tuition reimbursement. • Paid training and all the tools and resources you'll need to be successful. • View all our health, wealth and life offerings at ************************* Education Qualifications • High School Diploma GED/Equivalent Preferred • Valid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required • On-the-job training/completion of Safelite SafeTech™ certification. Required Experience Qualifications • Must be 18 years of age or older. Skills and Abilities • Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs. • Ability to stand for extended periods, work in tight spaces, bend and twist body • Ability to use a variety of hand tools and power tools safely and effectively • Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance • Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations • Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods • Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting” • Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs • Problem-solving and ability to trouble-shoot issues, independently and collaboratively • Ability to read, write and interpret the English language and technical directions • Ability to communicate orally (via phone) and written (via computer or other electronic means) • Ability to maintain a professional appearance, adhering to Company uniform and PPE policies • Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures) This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance. This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs". Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
    $15.8 hourly 2d ago
  • Food Services Leader

    Pilot Company 4.0company rating

    Customer service supervisor job in Mason, TN

    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.20 - $21.10 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
    $14.2-21.1 hourly 4d ago
  • Tarot Card Reader Work at Home

    The Psychics Connection Inc.

    Customer service supervisor job in Memphis, TN

    Unlock your potential with The Psychics Connection! We're hiring Tarot Card Readers for work-from-home positions. Earn $0. 30 per talk minute ($18. 00 per hour) with opportunities for bonuses and raises. Choose full or part-time hours with a schedule that fits your life. Apply now!
    $18 hourly 60d+ ago
  • Supervisor 1, Customer Experience

    Memphis Light, Gas & Water 4.6company rating

    Customer service supervisor job in Memphis, TN

    Supervisor 1, Customer Experience - (250000XL) Description JOB PURPOSEThe Supervisor 1, Customer Experience will play a pivotal role in shaping the frontline Employee and Customer experience across MLGW's Customer Experience & Energy Services Division. This includes the Residential Care Center, Business Care Center, Customer Advocacy, Billing Services, Service Dispatch, Credit & Community Offices and Credit Operations; This role combines operational excellence with people-first leadership to create a high-performing, values-driven team culture. The Supervisor I is accountable for motivating staff, solving problems at the source, and ensuring that day-to-day operations support long-term customer trust, employee engagement, and organizational success. ESSENTIAL FUNCTIONSCoach, inspire, and develop frontline employees to consistently deliver exceptional service with empathy, accuracy, and efficiency. Use data, dashboards, and KPIs to drive team accountability and continuous improvement, ensuring service levels, quality, and productivity targets are met or exceeded. Supervise and support the execution of critical customer functions, including customer care, billing services, credit operations, community offices, service dispatch, payments processing, and customer engagement-ensuring compliance, coordination, and customer satisfaction. Promote a culture of ownership by encouraging staff to resolve issues at the first point of contact and escalate systemic concerns to drive enterprise-wide improvement. Support employees through change by communicating clearly, modeling adaptability, and ensuring successful adoption of new tools, processes, and systems. Oversee the accuracy of customer records, billing adjustments, service requests/connections, and utility payments-with a focus on transparency, compliance, and fairness. Foster collaboration, equity, and psychological safety; address morale issues proactively and recognize high performance. Support employee development through real-time feedback, training, and cross-functional coordination. Promote a safe, respectful, and inclusive workplace aligned with MLGW's values and modernization efforts. Prepare operational reports, monitor performance, achieve expected outcomes, ensure a cadence of accountability, support budget planning, and recommend improvements that reduce friction and improve service delivery. Represent the voice of the customer in daily operations and support community engagement efforts. Perform other duties as assigned. Qualifications LICENSES AND CERTIFICATIONS:A valid driver's license from state of residence. EDUCATIONAssociate's degree in a related field with substantial leadership experience is strongly preferred. A High School Diploma or GED is required with a proven record of progressive leadership and outstanding results in utility or customer- facing operations. EXPERIENCEMinimum of three (3) years of experience in high-volume customer-facing operations such as Call Centers, Billing & Payment Services, Service Dispatch, Meter to Cash, Credit & Community Offices, or similar environments is required. Two (2) years of leadership experience is strongly preferred. ADDITIONAL INFORMATION Must successfully complete Supervisor Assessment Center within 90 days of hire. Must successfully complete NIMS Training within one (1) year of entering job. Strong interpersonal and communication skills; able to motivate and guide others. Demonstrate emotional intelligence, people-first leadership, attention to detail, and teamwork. Ability to lead through uncertainty, think strategically, act proactively, and stay committed to fairness, inclusion, and respect. Commitment to safety, equity, and the public service mission of MLGW. Works in office under good conditions. Physical Demands: Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis and some dexterity in operating office equipment. THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY. Primary Location: USA-TN-MemphisWork Locations: NB01 Netters Business Center 1665 Whitten Road Memphis 38134-7549Job: Customer ServiceOrganization: 0701510 Residential Care CenterJob Posting: Nov 25, 2025, 10:15:59 PMMinimum Salary: 75,920. 00Midpoint Salary: 94,910. 40
    $65k-82k yearly est. Auto-Apply 4h ago
  • Customer Support Manager

    Usabb ABB

    Customer service supervisor job in Memphis, TN

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Service Leader (Interim) The work model for the role is: Onsite, Memphis, TN Your role and responsibilities In this role as the Customer Support Manager you will be responsible for leading the customer support function for accounts ensuring exceptional customer experience across all touchpoints. This role manages a team of specialists who handle inquiries, orders, VMI and issue resolution for business customers. The Manager partners closely with Sales, Operations, and Finance to streamline processes, enhance service delivery, and drive customer satisfaction, retention, and growth. You will be mainly accountable for: Lead, coach, and develop a team of customer support specialists serving commercial sales clients; Oversee daily operations of the commercial customer support team, ensuring service levels and performance targets are consistently achieved. Act as an escalation point for complex customer issues, providing resolution and reinforcing long-term relationships; Partner with commercial sales leadership to align support activities with sales strategies and growth goals. Implement and monitor KPIs, including customer satisfaction (CSAT), service-level agreements (SLAs), order accuracy, and response times; Ensure accurate and timely entry of customer orders, billing resolution, and coordination with logistics and supply chain. Develop and maintain training programs, knowledge bases, and process documentation to support team effectiveness; Identify opportunities to improve systems, workflows, and tools to enhance the customer experience and operational efficiency. Qualifications for the role Bachelor degree in Business, Management, Accounting, or related field Minimum 8 years of experience in customer support or sales operations, with at least 3 years in a supervisory/managerial role. Proven success in supporting B2B or commercial clients in a contact center, inside sales, or account support environment. Knowledge of order management, billing, and logistics processes; Proficiency in CRM systems (Salesforce and SAP). Strong communication skills, with the ability to influence and build relationships across teams and levels; Experience in coaching, performance management, and team development. Experience managing in a metrics-driven environment with demonstrated ability to meet or exceed KPIs. Candidates must already have work authorization that would permit them to work for ABB in the US. More about us ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions. Why ABB? What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off Salaried exempt positions are provided vacation under a permissive time away policy. #LI-Onsite We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $60k-95k yearly est. Auto-Apply 52d ago
  • Supervisor, Ramp and Customer Services

    Envoy Air 4.0company rating

    Customer service supervisor job in Memphis, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $29k-38k yearly est. Auto-Apply 60d+ ago
  • Customer Service Supervisor

    Petsuites

    Customer service supervisor job in Olive Branch, MS

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $24k-35k yearly est. 60d+ ago
  • Junior Customer Service Manager

    Veteran Marketing Group

    Customer service supervisor job in Memphis, TN

    Job Description We are looking for a full-time Customer Service Representative to join our growing team! The primary responsibility of this entry-level role is to meet with potential customers to expand Responsibilities: Act as the initial point of contact; meet with customers in assigned territories. Respond to potential customers with inquiries about products and services, as well as other customer service-related inquiries. Collaborate with our internal sales team to identify sales opportunities for both new and existing accounts. Engage in internal training programs to enhance your knowledge of new and existing product offerings. The ideal candidate will have: High school diploma or equivalent; 2 years or Bachelor's a PLUS. 1+ years of experience in Sales, Customer Service, or Marketing PLUS. Excellent communication skills, both verbal and written. Positive attitude and team player mindset. Company Culture: Company funded travel opportunities. Training in sales, marketing, and business. Full paid, comprehensive training. Merit-based promotions. If you're up for a challenge and looking to grow, APPLY TODAY!
    $32k-57k yearly est. 27d ago
  • Universal Teller - Member Relationship Specialist

    First South Credit Union 3.5company rating

    Customer service supervisor job in Southaven, MS

    OBJECTIVE: Perform cashiering functions and provide other administrative support as needed. Open new accounts, perform necessary file maintenance in the computer and ensure that membership cards are filled out properly and signed. Handle monetary transactions and retain appropriate documents for permanent records. Provide routine information concerning the credit union and its services. Balance cash drawer daily and show breakdown of remaining cash in drawer. Handle money orders and bank checks. Process night depository transactions. Handle balancing of ATM(s). Actively participate in needs-based sales program by offering products and services to members. Process loan applications from start to finish. This includes signing and funding approved loans as well as communicating denied loan decisions. Perform other duties as assigned. SKILLS AND/OR QUALIFICATIONS: High school diploma, Associates degree in Business or related field preferred. Work experience will be considered in lieu of formal education. Experience in the use of PCs, calculators, and other office equipment. Excellent communication skills. Detail oriented. PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job: Must be able to sit, stand, walk, talk, see and hear for extended periods of time. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls. The ability to reach, move, lift or carry objects up to 10 lbs. Local travel is occasionally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class. Monday Thru Thursday 7:45am - 5:15pm Friday 7:45am - 6:15pm Saturday 8:30am - 1:30pm
    $28k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    Brandon Colom-State Farm Agent

    Customer service supervisor job in Memphis, TN

    Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Vision insurance ROLE DESCRIPTION: As Customer Service Manager with Brandon D. Colom State Farm, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Brandon D. Colom State Farm is eager to bring aboard your collaborative presence. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS: Excellent communication skills - written, verbal, and listening Highly organized and detail-oriented Experience in customer service required Experience in managing customer service preferred Experience in sales preferred Proactive in problem-solving Able to work in and manage a team environment Experience in Windows computer applications Able to coordinate and collaborate with others to achieve agency goals. Able to succeed in a fast-paced environment Able to obtain Property and Casualty License Able to obtain Life and Health License BENEFITS: Paid time off (holidays and personal/sick days) Salary plus commission/bonus Health benefits Growth potential/opportunities for advancement within my agency
    $21k-37k yearly est. 25d ago
  • Licensed Insurance Customer Service

    Kacky Kortenber-State Farm Agency

    Customer service supervisor job in Memphis, TN

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Memphis, TN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $28k-40k yearly est. 13d ago
  • Customer Service

    Kaye's Food Market

    Customer service supervisor job in Senatobia, MS

    Why Kaye's Join us if you're driven by teamwork, customer dedication, and a fast-paced environment. As a 100% employee-owned local company, we're committed to delivering exceptional service while giving back to our community. Join our team and become an owner where you can excel every day and make a real impact. Perks 1) Employee Stock Ownership Plan (ESOP) 2) Competitive Pay 3) Flexible working hours 4) Low-cost health insurance for full time associates. 5) Affordable health care for part time associates through the Church Health Center Memphis Plan 6) Scholarship opportunities through the Tennessee Grocer's Education Foundation 7) Paid time off 8) Paid holidays 9) Membership opportunities with Southern Security Federal Credit Union 10) Superlo Foods Associate Support Fund Daily Activities In customer service, you'll be the wizard of the register, casting spells of speed and accuracy while you skillfully handle customers' transactions.
    $26k-34k yearly est. 60d+ ago
  • Parking Customer Service Attendant

    Chandler & Campbelle Investment Group

    Customer service supervisor job in Memphis, TN

    Chandler & Campbelle Investment Group (CCD) is seeking a customer-focused and detail-oriented Parking Customer Service Attendant to join our team at Memphis International Airport. This role is essential in ensuring a smooth and positive experience for passengers and guests by providing excellent customer service and supporting efficient parking operations. Responsibilities: Drive airport-owned vehicles through parking areas to count available spaces and ensure parking availability. Assist customers with jump-starts, vehicle lockouts, locating vehicles, and flat tires, always demonstrating a helpful and patient attitude. Install and maintain signage in parking areas to effectively guide customers. Retrieve luggage carts and ensure they are returned to designated locations for passenger convenience. Provide exceptional customer service, maintaining a professional and friendly demeanor at all times. Adhere to all safety protocols and airport regulations to ensure a secure environment. Perform other duties as assigned by management. Requirements: ? Positive attitude and passion for delivering excellent customer service. ? Previous customer service experience preferred. ? Valid driver's license with no suspensions. ? Ability to obtain a TSA-issued airport badge (requires a clean criminal record). ? Must pass a pre-employment drug screening. ? Ability to work flexible hours, including weekends and holidays, as needed. Join our team and become part of Chandler & Campbelle Investment Group's commitment to delivering outstanding service to travelers at Memphis International Airport!
    $21k-28k yearly est. 60d+ ago
  • MEP Superintendent - Data Center

    W. G. Yates & Sons Construction Company

    Customer service supervisor job in Memphis, TN

    Job Description Job Title: MEP Superintendent - Data Center Yates is seeking a highly experienced MEP Superintendent to oversee the full lifecycle of mission-critical data center projects in the Southeast U.S. This role is responsible for managing all field MEP activities from preconstruction through project closeout, ensuring safe, high-quality, and efficient execution of complex systems. Key Responsibilities: Preconstruction Phase: Collaborate with Preconstruction, Estimating, and Design teams to review MEP design documents for constructability and value engineering. Participate in MEP trade partner selection, scope reviews, bid leveling, and early logistics planning. Support the development of baseline schedules and phasing plans. Construction Phase: Direct and coordinate all on-site MEP activities, ensuring alignment with project milestones and budget. Conduct daily field walks and lead coordination meetings with subcontractors and internal teams. Monitor and enforce safety protocols, site logistics, and installation quality in accordance with contract documents. Proactively identify and resolve field conflicts and schedule impacts across trades. Collaborate with BIM/VDC and commissioning teams to validate installation sequencing and system performance. Closeout & Commissioning Phase: Oversee MEP system start-up, testing, and commissioning in collaboration with owners, consultants, and trade partners. Ensure accurate documentation and turnover of as-builts, O&M manuals, and training materials. Support punch list resolution and final occupancy requirements. Qualifications: 7+ years of experience managing field MEP work on large-scale commercial projects, including at least 3 years on mission-critical or data center projects. Proven ability to manage full project lifecycle from preconstruction through commissioning and closeout. Familiarity with Southeast U.S. construction markets, labor forces, and local codes. Expertise in major building systems, including high-voltage electrical, chilled water, fuel oil, BMS, fire alarm, and air-handling systems. Strong communication, leadership, and coordination skills with a proactive approach to issue resolution. Proficiency in construction platforms such as Procore, BIM 360, Bluebeam, P6, and Microsoft Office. OSHA 30 certification required. Bachelor's degree in Construction Management, Engineering, or related field preferred; equivalent experience will be considered. Yates Construction provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal and state law requirements. Yates complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.
    $40k-67k yearly est. 30d ago
  • Dental Call Center and Insurance Specialist-Brink & White

    Brink & White Pediatric Dental Associates

    Customer service supervisor job in Memphis, TN

    Job Description We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed. WHO WE ARE: At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families. Visit our Website: ********************************* WHO WE ARE LOOKING FOR: Someone who has strong communication skills. Ability to understand and interpret policies, procedures and account notes. Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness. Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided. Someone who is detail oriented and has strong organizational skills. Strong PC and data entry skills. Bilingual is a plus! RESPONSIBILITIES: Answer incoming calls and address patient inquiries in a friendly and professional manner. Schedule appointments for multiple doctors and ensure accurate patient information is recorded. Provide information about services, insurance, and other relevant details. Handle patient concerns and resolve issues promptly. Maintain accurate records of calls and patient interactions. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages! Brink & White participates in E-Verify.
    $27k-38k yearly est. 15d ago
  • Dental Call Center and Insurance Specialist-Brink & White

    Bebright

    Customer service supervisor job in Bartlett, TN

    We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed. WHO WE ARE: At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families. Visit our Website: ********************************* WHO WE ARE LOOKING FOR: Someone who has strong communication skills. Ability to understand and interpret policies, procedures and account notes. Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness. Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided. Someone who is detail oriented and has strong organizational skills. Strong PC and data entry skills. Bilingual is a plus! RESPONSIBILITIES: Answer incoming calls and address patient inquiries in a friendly and professional manner. Schedule appointments for multiple doctors and ensure accurate patient information is recorded. Provide information about services, insurance, and other relevant details. Handle patient concerns and resolve issues promptly. Maintain accurate records of calls and patient interactions. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages! Brink & White participates in E-Verify.
    $27k-38k yearly est. Auto-Apply 43d ago
  • Guest Service Manager

    Avid Hotel Memphis Southaven

    Customer service supervisor job in Southaven, MS

    ←Back to all jobs at Avid Hotel Memphis Southaven Guest Service Manager Avid Hotel Memphis Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Monitor and maintain inventory levels, including ordering and restocking as needed Complete daily financial and operational tasks, such as reconciling the register and completing shift reports Other duties as assigned Qualifications: Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry Strong leadership and communication skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Paid time off Medical, dental, and vision insurance 401(k) retirement plan (US only), Employer RRSP match (Canada only) Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.
    $29k-39k yearly est. 55d ago
  • Lending Services Prep Scan and Index Account Specialist

    First Horizon Corp 3.9company rating

    Customer service supervisor job in Memphis, TN

    At First Horizon, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creang an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Position Overview: The Lending Services Prep Scan and Index Account Specialist is responsible for mail, imaging, and collateral document vault filing responsibilies. The Account Specialist will process incoming and outgoing documents to make designated loan informaon available to users digitally by idenfying, preparing, scanning, indexing, and delivering incoming mail and other documents. The Account Specialist will also be responsible for alphabetically and numerically filing physical and digital documents and files in various vault repositories. This role will support the Prep/Scan/Index and Vault Teams. The Prep/Scan/Index area receives and images all loan closing documents, checks, and correspondence to start the workflow in Lending Services. The Vault Team manages the safekeeping of both physical and digital documents and files. We are seeking dedicated, organized, and disciplined individuals who excel in a team environment, who take ownership and who are enthusiasc about a job well done. Essential Duties and Responsibilities: 30% Productivity: Meets producvity goals within established me frames (measured by Service Level Agreements). Meets our strategic goal of reducon in expenses year over year. 30% Service Quality: Delivers on our service promise in Lending Services (measured by Service Level Agreements, customer feedback, error reports). 20% Risk Management: Quality and accuracy (measured by various auditors). Ensuring sound risk management and internal controls are met/ 20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate Areas of Responsibility Include: * Responsible for ensuring proper receipt of daily documents * Responsible for routing mail to appropriate team or person in Lending Services * Responsible for timely and accurate delivery of mail * Responsible for the accurate placement of documents in ARX daily * Responsible for the accurate placement (alphabetically and numerically) of documents in the * collateral vaults daily * Maintain compliance with policy and procedures * Work with others to ensure that the entire team's work is within SLA * Assist with onboarding new employees * Responsible for all other duties as assigned Education and/or Work Experience Requirements: High school diploma with 0-2 years of experience in lending or related field required. Bachelor's degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required. Knowledge: General banking products or lending knowledge Skills: * Strong written and verbal communications skills * Teamwork/teambuilding skills * General office skills including but not limited to: * Typing * Filing (alphabetically and numerically) * Use of applicable technology (ARX, ALS, FDR, Hogan, etc.) * High attention to detail * Concentrate on work in spite of distractions * Strong computer skills (Word, Excel, Outlook) * Strong organizational and prioritization skills are needed Abilities: * Ability to organize documents and files alphabetically and numerically * Ability to follow procedures and to handle multiple tasks * Ability to respond quickly to problem situations * Ability to work efficiently and independently * Ability to work in a fast-paced environment with high volume of work and minimal errors * Ability to work under pressure and remain calm and pleasant * Ability to work well with others in a team setting, but also be accountable for individual tasks * Ability to adapt to frequent change * Ability to prioritize and reprioritize * Physical Requirements: * Ability to safely and successfully perform the essential job functions consistent with or without the * ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or * quantitative productivity standards. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, * state and local standards * Must be able to lift and carry up to 30 lbs * Ability to work in small/confined spaces * Ability to climb and descend step ladders for filing purposes Hours: Monday - Friday 8:00 AM - 4:30 About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $31k-37k yearly est. 16d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Southaven, MS?

The average customer service supervisor in Southaven, MS earns between $21,000 and $41,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Southaven, MS

$29,000

What are the biggest employers of Customer Service Supervisors in Southaven, MS?

The biggest employers of Customer Service Supervisors in Southaven, MS are:
  1. Kohl's
  2. Petsuites
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