Customer Service Supervisor Jobs in Southfield, MI

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What's In It for You? Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you'll grow quickly within an organization committed to your success Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4 Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and more Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customers Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP) Continued Education: Tuition Reimbursement to support your career development Tools Provided: DISH-supplied van, tools, and uniforms What You'll Be Doing: As a Field Technician, you'll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include: Working independently while enjoying support and collaboration from team members Managing your day to drive success while benefiting from the support of a large, competitive company Building rapport and ensuring an excellent customer experience Installing and servicing DISH products and smart home solutions Educating customers on product usage and smart home benefits Selling products and services with the intent to give our customers the best possible home entertainment experience Representing the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all times Our Training Program Offers You: A process-based approach to effectively drive customer satisfaction Best-in-class practices, designed and tested by our technicians Knowledge of tool selection and proper use Up-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes Skills, Experience and Requirements Required Skills and Experience: Customer Focus: Ability to build rapport quickly and ensure client satisfaction Problem-Solving: A knack for solving complex issues for a diverse customer base Determination: Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning Adaptability: Comfortable working in an environment that appreciates agility and determination Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs Licensing: Valid driver's license with a clean driving record Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Salary Ranges Compensation: $18.75/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Our client, located in Troy, Michigan, is a leader in providing innovative engineered solutions to a diverse range of industries. The company fosters an environment where teamwork, continuous improvement, and customer satisfaction are paramount. Employees benefit from a collaborative culture that supports growth and encourages the development of skills in a cutting-edge environment. The organization takes pride in maintaining robust relationships with its partners and customers, ensuring that each project is delivered with excellence. Joining this team means being part of a company that values expertise, creativity, and dedication to industry-leading standards. Job Title: Order Entry Associate & Customer Service Location: Troy, MI We are currently seeking a motivated and detail-oriented Order Entry Associate to join our Inside Sales team. As an Order Entry Associate, you will be a key part of our Inside Sales team, interacting with customers and coordinating with various departments to ensure customer satisfaction. This role includes handling various administrative and operational tasks to support sales and production efforts. Key Responsibilities: Answer and manage phone calls and assist visitors at the front lobby. Coordinate with Sales to manage customer requirements, pricing, logistics, and account management. Establish new customer accounts, run credit checks, set up payment terms, and maintain records. Collaborate with Production Control on pricing, lead times, and customer requirements. Validate and process customer quotes, purchase orders, and create related documentation. Process Pull Ahead Requests (PAR) and manage urgent communications across departments. Prepare Material Certifications and ensure proper invoicing for shipments. Handle Return Material Authorizations (RMAs) and follow up with customers on status. Assist in accounts receivable and shipping functions as needed. Respond to customer inquiries and track feedback, ensuring on-time delivery reporting. Qualifications: Minimum 3 years of customer service and inside sales experience. Experience with ERP systems (e.g., Made to Manage, SAP, Plex). Proficiency in Microsoft Office is a plus. Strong attention to detail and excellent organizational skills. Ability to handle multiple priorities in a fast-paced environment. Customer-focused with a positive and professional demeanor. Preferred Skills: Effective interaction with both internal teams and external customers. Strong problem-solving skills and adaptability. Proficiency in processing sales orders, customer inquiries, and account coordination. If you are detail-oriented, thrive in a dynamic setting, and have a passion for providing excellent customer service, we encourage you to apply for this opportunity.

The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency. Key Responsibilities: Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments. Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information. Convert verified quotes into orders upon receiving and confirming the customer's purchase order. Generate accurate invoices and ensure they are delivered to customers within the correct timelines. Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information. Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed. Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database. Support quote generation with guidance from Sales teams. Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed. Provide Sales Engineers and Managers with requested data and information. Perform additional tasks as required to support the department and enhance service delivery. Qualifications: High school diploma or equivalent. Two or more years of experience in customer service or a related field. Familiarity with Export Compliance Procedures. Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods. Knowledge of transducers and related electronics. Proficient in Microsoft Office Products. Strong organizational skills. Experience with ERP and CRM databases. Excellent written and verbal communication skills. Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs. About Kistler: Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology. Why Kistler? At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.

: Area Customer Service Associate Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager. We offer: Health benefits. 401K plan. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Responsibilities: Assist with answering incoming customer service calls. Review, monitor, and track Service Requests (SRs) report for assignment and resolution on a daily and weekly basis, for their designated area Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests). Export information from database into Excel spreadsheet for assignment and prioritization. Submit daily prioritized excel report to appropriate personnel. Track and update changes to the SR report and provide updated report to Area Customer Service Manager. Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution. Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager. Monitor area hunt group to respond to customer inquiries. Create and submit letters to customers. Assign SRs through Siebel database. Communicate with customers the dates and times for repairs; schedule services in Precision Order. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase. Request and collect referrals from every satisfied customer during the post installation call process. Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination. Monitor all SRs assigned to corporate POCs to ensure swift completion. Utilize aged service request reports to manage service request cycle times. Keep abreast current product lines and familiarize with new product lines to keep product knowledge current. Perform other functions as necessary or assigned. Qualifications: Minimum one (1) year of customer service experience preferred. Highschool diploma or equivalent; associate degree preferred. Flooring or home improvement industry experience preferred. Proficient in MS Word, Excel, and Outlook. Excellent oral and written communication skills. Strong telephone etiquette and professional demeanor. Problem-solving skills. Excellent organizational skills. Team player. Ability to set priorities and meet deadlines. Why You'll Love Empire· We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.· We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.· We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.· We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.· Visit *********************************** to learn more

The Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and New Jersey. Partnering with Matthai Material Handling, we now also service Pennsylvania and Maryland. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team! Job Summary: The Service Manager - Dock & Door is responsible for overseeing and managing dock and door installation, maintenance, and repair projects from inception to completion. This role ensures projects are delivered on time, within budget, and meet quality and safety standards. The ideal candidate will have experience in project management, vendor coordination, and a strong understanding of dock and door equipment and installation processes. Key Responsibilities: Plan, coordinate, and oversee dock and door installation and service projects. Manage project timelines, budgets, and resources to ensure successful completion. Work closely with customers, contractors, and internal teams to define project scope and requirements. Oversee procurement of materials and ensure timely delivery of equipment. Ensure compliance with safety regulations and company policies on all job sites. Conduct site visits to monitor progress and resolve any issues that arise. Manage subcontractors and field technicians, ensuring quality workmanship. Maintain detailed project documentation, including contracts, schedules, and reports. Provide regular updates to leadership and stakeholders on project status. Identify opportunities for process improvements and efficiency in project execution. Required Qualifications: Bachelor's degree in Construction Management, Business, Engineering, or a related field (or equivalent experience). 5 years of experience in project management, preferably in dock and door systems, material handling, or construction. Strong knowledge of dock levelers, overhead doors, seals, shelters, and other loading dock equipment. Excellent communication, organization, and problem-solving skills. Proficiency in project management software and Microsoft Office Suite. Ability to read and interpret blueprints, schematics, and technical documents. Knowledge of OSHA and industry safety regulations. Valid driver's license and willingness to travel to job sites as needed.

For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation. Recognized for our strong financial performance, inclusive workplace culture, and unwavering commitment to customer satisfaction, we continue to set the standard for excellence. Here's what you'll be doing: Handles customer and agent inquiries, processes policy changes, explains coverage, resolves billing issues, and may underwrite small business policies for a multi-state commercial insurance portfolio. Responds to customer and agent inquiries via phone, email, and fax, providing policy information, coverage explanations, and resolving billing issues. Processes policy changes, issues Certificates of Insurance, and underwrites small business policies within authority limits. Conducts outbound calls to retain customers, upsell coverage options, and identify cross-sell opportunities. Here's what you'll have: Previous experience in customer service, call centers, data entry, or insurance preferred; strong professional telephone etiquette required. Ability to work in a fast-paced, dynamic environment with proficiency in using computers and standard office equipment. Here's what you'll get: Above market rate of $21.00 per hour Hybrid schedule Great Benefits Friendly coworkers Supportive management invested in your success

We are seeking a highly skilled and experienced Call Center Manager to join our team. The ideal candidate will have a strong background in consumer relations and customer call centers, including handling calls, emails, and chats. This role requires someone who can effectively direct teams that act as listening posts for customer reviews and social media feedback. Key Responsibilities: Lead and manage teams responsible for customer interactions across various channels (calls, emails, chats). Direct teams that monitor and analyze customer reviews and social media feedback. Utilize analytical skills to evaluate trends, identify customer pain points, and escalate issues to relevant departments such as products, quality, legal, and regulatory. Transform the call center from a cost center to a revenue-generating unit by identifying and implementing upsell opportunities in every customer interaction. Develop and support teams in handling mobile application product issues. Stay updated with the latest AI tools used in call centers, recommend new technologies, and evaluate their effectiveness. Qualifications: Proven experience in managing customer call centers and consumer relations. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Experience in transforming call centers into revenue-generating units. Knowledge of mobile application product support. Familiarity with AI tools and technologies used in call centers. If you are a dynamic and results-driven professional with a passion for customer service and innovation, we encourage you to apply.

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We're committed to fostering an environment for every employee that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. PennEngineering is seeking a motivated, excited, individual to be a part of the PROFIL Team. As the Technical Inside Sales Representative at PennEngineering, you'll collaborate with teams that do truly amazing things. Join us as we build the future in Manufacturing and Engineering! Perks and Benefits: Medical & Employer Paid: Dental and Vision Parental Leave 401k and Employer Match Paid time off and holidays Tuition reimbursement Paid On the Job Training Performance incentive bonuses Community Volunteering Talent Referral Bonus Program Employee Centric Culture Company Provided Technology (laptop, phone, monitors) WHAT YOU WILL DO: We are seeking a highly motivated and technically skilled Inside Sales Representative to join our team. The ideal candidate will have a strong understanding of our fastener products and the ability to effectively communicate value to automotive OEMs and tier suppliers. This role is pivotal in driving sales growth through exceptional customer service and technical expertise. Sales and Customer Engagement Proactively engage with existing and potential customers to understand their needs and provide tailored solutions. Foster effective relationships with key decision-makers within OEMs and tier companies. Execute sales strategies to achieve and exceed sales targets. Technical Expertise Provide technical support and product knowledge to customers, ensuring optimal solutions for their applications. Collaborate with the engineering and product development teams to address customer-specific requirements and challenges. Cold Calling: Target Identification: Skillfully identifying and segmenting potential leads based on industry, business size, needs, and purchasing behavior. Background Research: Conducting thorough research on prospects to understand their business, challenges, and potential fit for your offerings. Crafting a Compelling Intro: Creating a powerful and succinct value proposition that captures attention within the first few seconds. Understanding Needs: Skillfully listening to the prospect's responses to identify pain points, needs, and opportunities. Reframing Objections: Skillfully handling common objections (e.g., budget constraints, satisfaction with current suppliers) by reframing them to highlight the advantages of your solution. Order Management Manage the entire sales process from initial inquiry to order fulfillment, ensuring a seamless customer experience. Prepare and follow up on quotations, negotiate terms, and close sales agreements. Market and Industry Analysis: Stay informed about industry trends, competitor activities, and market developments to identify new opportunities. Contribute to the development of sales strategies and marketing initiatives based on industry insights. WHAT WE ARE LOOKING FOR: Bachelor's degree in business, Engineering, or a related field. Minimum of 3 years' experience in technical sales, preferably within the automotive or industrial sectors. Strong understanding of fastener products and their applications in the automotive industry. Excellent communication and interpersonal skills with a customer-centric approach. ADDITIONAL SKILLS THAT WILL HELP YOU BE SUCCESSFUL IN THIS ROLE: Ability to quickly grasp complex technical concepts and explain them in simple terms. Strong analytical and problem-solving skills. Proficiency with CRM software and Microsoft Office Suite. Proven track record of meeting or exceeding sales targets. Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.

This is an ONSITE role - Please apply LOCATION : TROY MI Team Lead for Automotive Software Support Hotline Services Strategic: ● Candidates must have managed team size of 30-60 people ( Very Important ) Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean ● Ideate, transform, re-structure existing and new programs from delivery lens ● Ability to modernize Software Support Hotline Service (SSHS) as part of Technical Assistance Center and design & deployment ● Participate, create solutions and design frameworks for extending the SSHS scope to globally ● Work with multiple teams to create knowledge base and eventually time to respond to customer issues rapidly ● Work with client product module owners, business stakeholders, other Customer Service teams in various capacities such as Incubating newly acquired or created software variants Create product workflow from SSHS perspective, participate as thought leaders on product discussions Delivery & Operations: ● As a Team Lead for Automotive Software Support Hotline Services (SSHS) team, you will be responsible to manage the requests from Client dealerships for diagnosing the complex software and hardware issues related to specific vehicle modules and systems ● Work with other Client departments' stakeholders concerned closely for diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department ● Make sure that the initial response to the dealers, acknowledging the issue by your team members ● Make sure that quick and effective resolutions are provided to dealer's Technician to prevent development of a backlog by your team ● Make sure that a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system by your team ● Make sure that the documentation of cases using client's tracking systems (GTAC and JIRA) are done by your team properly ● Monitor and report consolidated case progress, trends, and case load management to the client stakeholders at an agreed frequency ● Make sure that the documentation of root cause fixes in the relevant client systems by your team ● Make sure that development of preventive recurrence process and actions are put in place ● Support client management to direct the needs of the service to ensure a high quality, continuously improving service ● Provide a fully managed service: Training, development, and HR Service performance monitoring, concern identification, corrective action planning and implementation Service performance reporting Lean practice ensuring maximum utilization of SSHS team ● Recognize the dependencies of other ECU Software to be updated along with Infotainment and Connectivity modules ● Collaborate with Over the Air Software deployment teams to deploy Infotainment and Connectivity module Software and other dependent ECU Software as needed to the targeted vehicles ● You will follow best practices and work cross-functionally with multiple teams to complete the assigned tasks and other daily job functions ● You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests ● You should have a working knowledge on automotive hardware, software issues, causes and remedies ● You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician ● Review and validate TSR's from dealers/technicians including validating issue related historical data and information in client systems ● Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets to the client stakeholders ● Respond and act in a timely professional manner any escalations received Qualification, Experience and Skill Set: ● Degree preferably in Engineering or Science ● 5+ years of experience in managing Product Support and Technical Assistance Center ● Proven ability in managing Technical Assistance Centers with Automotive/Industrial product support and service experience ● Solid understanding of Technical Assistance Center for product support and its process life cycle ● Fluency with enterprise service tools like JIRA, Service Now and other CRM tools ● Proficiency in automotive hardware and software systems with its functionality is preferred ● Strong analytical and reporting skills ● A self-motivated leader who can contribute to business outcomes ● Automate manual processes for faster TSR (Technical Service Request) closure and increased customer satisfaction ● Responsible for overall management of the team's performance ● To bring the entire team's efficiency measure and service delivery ● Liaise with internal and external stakeholders on a regular basis including governance meetings on weekly, monthly and quarterly basis ● Has experience in participating with process improvement projects (contributor/participant) ● Leadership quality with ability to manage and get the work done from the team in seamless manner Key Search Words Automotive Technician Lead Automotive Technician Automotive Diagnostic Support Trouble shooting Automotive controls Vehicle support system Automotive sensors Automotive Software modules Powertrain Embedded automotive software APIM (Accessory Protocol Interface Module) PCM (Power-train control module) PCU (Power control unit) ADAS (Advanced driver-assistance systems) Who we are? ● We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians ● Provide enhanced rapid response to Product Support and Software Technical Service Support ● Our team's principle is to put integrity in everything we do, which is supported by our HCL values ● Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all ● We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization. About HCL ● Over the past decade, HCL has been one of the fastest growing technology companies in the world. ● What has been the source of HCL's success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. ● At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered - to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. ● Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Key Responsibilities Act as a customer advocate within the organization, ensuring high satisfaction levels. Respond to phone, email, and fax inquiries within a set timeframe. Process and manage sales orders accurately, adhering to established procedures. Follow customer service best practices to enhance efficiency and satisfaction. Monitor and ensure timely order entry, shipment processing, and invoicing. Build and maintain strong relationships with customers, sales representatives, and internal teams. Analyze customer inventory reports to manage stock levels and optimize order fulfillment. Oversee custom stock programs, blanket purchase orders, and consignment inventory to prevent stock shortages or excess. Collaborate with sales teams to enhance freight consolidation efforts and cost-saving strategies. Handle return requests and process necessary adjustments efficiently. Manage shipping documentation, including bills of lading, to meet processing deadlines. Provide support to fellow team members in their absence, covering various administrative and customer service duties. Participate in continuous improvement initiatives, training programs, and performance evaluations to enhance service quality. Contribute to process improvement discussions, training sessions, and team development activities. Document and escalate customer concerns regarding products or services to management. Develop a thorough understanding of company products and account-specific details. Engage in operational efficiency meetings and contribute to process optimization discussions. Travel as needed for on-site customer engagement and account management support. Qualifications & Skills Minimum of two years of customer service experience, preferably in a related industry. Strong ethical standards and professionalism in daily interactions. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher). Excellent organizational and multitasking skills with the ability to manage multiple projects. Ability to work independently, take initiative, and execute tasks effectively. Strong written and verbal communication skills for diverse audiences. Ability to interpret and follow written and verbal instructions, including process guidelines. Competency in basic mathematical functions, including arithmetic and unit conversions.

Our client specializes in the automotive industry and they are looking for a dependable and diligent Customer Service Representative (CSR) for a job opportunity located in office in Dexter, MI. In this role, you will be handling inbound and outbound calls assisting customers by answering inquiries and documenting updates in the company CRM database. The Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established procedures. The CSR will document the company database accurately in a timely manner. ***If interested, please email resume for immediate consideraion!*** Desired Skills and Experience Our client specializes in the automotive industry and they are looking for a dependable and diligent Customer Service Representative (CSR) for a job opportunity located in office in Dexter, MI. In this role, you will be handling inbound and outbound calls assisting customers by answering inquiries and documenting updates in the company CRM database. The Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established procedures. The CSR will document the company database accurately in a timely manner. ***If interested, please email resume to Mbailey@ultimatestaffing.com for immediate consideraion!*** All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Title: Team Lead Duration: 6+ Months Role Type: W2 Contract Engagement Pay Rate: 34-38/HR Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Select, train, develop, appraise and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. EDUCATION AND/OR EXPERIENCE Bachelor's Degree in related field preferred. A minimum of 60 college credits is required. Three (3) years customer service experience Two (2) years' experience in a leadership role required.

Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers. Job Summary: We are seeking an experienced and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills. Key Responsibilities: Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction. Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries. Develop and implement service standards, policies, and procedures to enhance the guest experience. Handle guest complaints and special requests promptly and professionally. Train and mentor team members to maintain high levels of performance and customer service. Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations. Monitor guest feedback and reviews to implement improvements in service quality. Assist in budgeting, forecasting, and managing department expenses. Maintain a positive and engaging work environment for all team members. Qualifications & Requirements: Bachelor's degree in Hospitality Management or a related field preferred. Minimum of 3-5 years of experience in hotel guest services or front office management. Strong leadership and team management skills. Excellent communication, problem-solving, and interpersonal abilities. Proficiency in hotel property management software. Ability to work a flexible schedule, including evenings, weekends, and holidays. A passion for hospitality and a commitment to delivering an outstanding guest experience. Why Join Us? Competitive salary and benefits package. Career growth opportunities within a luxury full-service hotel. A supportive and dynamic work environment. Employee discounts, training programs, and other perks. If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity! Click apply or email ******************** to get started. Harper Associates works with many hospitality companies - visit ****************** to view more job opportunities and let us help you find the right fit for your next career move!

The neurosurgery phone room team schedules clinic appointments for our neurosurgeons at Detroit, West Bloomfield, Wyandotte, and Macomb clinics. This onsite team works out of our West Bloomfield Hospital. Our phone room team responds to telephone inquiries from patients and outside physicians regarding referrals, appointments, and other provider messages and services within the department of neurosurgery at Henry Ford Health. GENERAL SUMMARY: Under general supervision the Clinic Service Representative follows standard operating procedures for all patient registration activities including: Patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION EXPERIENCE REQUIRED: High School Diploma or equivalent. EXPERIENCE & SKILLS REQUIRED: Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills. Ability to multi-task. Additional Information: Organization: Henry Ford Medical Group Shift: Day Job Union Code: Not Applicable This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. #J-18808-Ljbffr

LOVE TO TALK SPORTS? Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today we have over 240 stores in over 20 Midwest states from Maryland to Nebraska. We are looking for smiling, enthusiastic individuals with knowledge of sporting goods, merchandising skills and most importantly the ability to provide our customers an excellent level of service. This is a fun, fast-paced work environment with variety in the day to day operation of the store. Benefits Include: Merchandise discount Health, dental and vision coverage Prescription plan Life, STD, LTD insurance Vacation and Personal days 401(k) savings plan Dunham's is an Equal Opportunity Employer Responsibilities: Operational, merchandising, administrative functions within the store. Leading and training a staff in providing exceptional customer service. Store opening and closing responsibilities. Driving sales through customer service and report analysis. Qualifications: Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal/communication skills; as well as problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to provide our customers with a high level of service, as well as train and motivate the staff to do the same. Build enthusiasm within the store to create a positive work environment. Merchandise knowledge preferred, such as apparel, field & stream, footwear, exercise, and general athletics. Availability to work any hours the store is open. #ZR1

At Bond, we are dedicated to helping global brands achieve customer-centric growth. We build customized loyalty marketing and human experience solutions for our clients, enabled by technology and data insights. We are currently expanding our network of Customer Experience Coaches/Consultants throughout the USA to support upcoming opportunities. We are looking to create new relationships for current & future projects and are interested in getting to know you better while also introducing ourselves. This proactive approach allows us to connect with exceptional talent and ensure that we are ready to move quickly as new roles become available. Thank you for considering a potential career with us at Bond; we look forward to reviewing your application and potentially working together in the near future. Do these statements describe you? A Customer Experience Coach/Consultant/Trainer, looking to drive transformational culture change initiatives in the retail and hospitality industries. Currently operate your own practice and manage your schedule to complete assignments before or on time. 15+ years of leadership or business experience Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results. Has experience working on and navigating complex change initiatives, including technological innovation and advancements. Knows how to apply a coach approach to drive tangible and measurable change. Knows how to follow a prescribed training path while being agile in the moment to adapt as needed. Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit. Able to quickly recognize resistance and address effectively and diplomatically. Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required). Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT Able to work in the United States, and travel up to 17 days a month, in a contract position. If each statement describes you, then this is your moment to seize a great opportunity to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and/or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change. Key skills that will allow you to excel include: Approachability: a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role. Strong Business Acumen: understands customer experience fundamentals, knows the competition; is aware of how strategies and tactics work in the marketplace, can review and present data effectively to drive awareness and support action planning. Interpersonal Savvy: able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably. Unflappable problem-solving professional: Appreciates that plans can change, strategies can shift, adapts quickly without breaking a sweat, and maintains focus and professionalism throughout Customer Focus: acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes. Managing Vision and Purpose: communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations. Understanding Others: understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations Strong Communicator: demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact Digital Communications: comfortable conducting virtual 1:1 and group coaching sessions and workshop facilitation Fundamental Computer Skills: is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact   Education and Experience 15+ years of Customer Experience, Business Coaching, Training, and/or Consulting Experience Coaching or Training Accreditation- EQA, ICF Certified, or CTDP etc. would be an asset Automotive, Hospitality, and/or Retail background in a leadership role, would be an asset Strong business acumen Skilled in reviewing data and metrics to challenge progress and results Practiced in leading organizational change and coaching leaders Proficient in training frontline staff Experienced in customer satisfaction/customer engagement initiatives Must be self-motivated and able to work independently with minimal supervision from remote locations Why join Bond?  Bond is proudly recognized as a Great Place to Work and a Best Managed Company for the third year in a row. We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest business challenges.  At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our people feel included, valued, and heard. We believe that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We are looking for independent contractors/freelancers for this role. Applicants must be able to work in the United States of America. No solicitation from Recruiters please. If the information above sparks your interest, then we would like to hear from you.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications: High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits! Compensation range depending on experience: $50,000 - $55,000. Paid sick and vacation time along with 10 company-paid holidays Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance.

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: Effectively direct and supervise all functions and activities of the front end department and personnel. Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department. Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times. Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment. Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline. Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances. Ensure all associates adhere to proper procedure and customer service standards. Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance. Maintain good communications in the store and throughout the organization. Address all customer and employee complaints promptly and efficiently. Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances. Motivate associates to achieve company sales and customer service goals. Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides. Ensure favorable department image to customers by maintaining a clean, attractive and friendly department. Approve customer checks and assist customers with courtesy check cashing application forms. Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times. Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. Other duties as assigned. QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends. Must have reliable transportation. High school diploma or GED, required. Demonstrate excellent team building skills. Excellent communication - able to communicate effectively with department employees and customers. Must be able to stand and/or walk for 8 or more hour periods. Must be able to regularly bend, lift and/or move 25 pounds. BENEFITS: Health Dental Vision Short term disability Accident Hospitalization Critical illness Cancer Life insurance Flexible spending Education reimbursement 401K match Employee discount Company paid life insurance policy Company paid LTD policy If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE Compensation: $19.00 - $21.00 per hour Every successful company is built on a core principle. At Nino Salvaggio International Marketplace, it's Family . From the actual Salvaggio family that created our store in 1979, to the family of thousands who staff our four locations in Metro Detroit, to the families we serve as customers every day. So whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you've graduated high school or learned a trade, it doesn't matter. If you want a job, chances are you've got family waiting for you at Nino's. Troy • Clinton Twp. • St. Clair Shores • Bloomfield Twp.