Customer Manager
Customer service supervisor job in Spokane, WA
Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts.
Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact ...@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Here's what you'll be doing:
Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
Trade Marketing: Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
Special Projects: Complete special projects as requested, contributing to the overall success of the team.
Education and Experience:
Bachelor's degree or equivalent in the relevant industry.
At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience.
Skills:
Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
Excellent presentation skills.
Ability to manage multiple projects.
#DiscoverYourPath
Multi-Location Store Customer Service Specialist
Customer service supervisor job in Spokane, WA
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are alsoexpected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service,while consistently meeting the store's sales goals.
The individual selected for this role will be expected to work at stores within 15 miles of Store #708015, located at: 3024 S Grand Blvd. Spokane, WA 99203. This is a FULL TIME position. Starting pay is $17.85 per hour.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page:
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Full-time regular employees not covered by a collective bargaining agreement are eligible for:
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days.
Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked
Employees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked
4 workweeks (on a 12-month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member
After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child
Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Customer Support Service Manager
Customer service supervisor job in Spokane, WA
Job Description
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Customer Support Service Manager
Customer service supervisor job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
P hysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyLicensed Insurance Customer Service
Customer service supervisor job in Spokane, WA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license will be required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have or be willing to obtain an active Property and Casualty insurance license prior to start date. 2. Must be able to make the commute to our agency location in Spokane, WA. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Starting hourly pay $23 - $28 depending on experience
Bonus for sales/premium
Paid Time Off (vacation and personal/sick days) after probationary period
Paid Holidays after probationary period
Monthly medical stipend
SIMPLE retirement plan with employer match
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (must be obtain prior to start date)
Life and Health license (preferred)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Licensed Insurance Customer Service
Customer service supervisor job in Spokane, WA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Spokane Valley, WA. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with clients, as needed
Develop new service opportunities with both existing and new clients
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate clients about insurance options
Develop insurance quotes, makes sales presentations, and close sales
Develop ongoing networking relationships
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Base Salary $40,000 - $50,000 depending on experience and performance
Weekly and Monthly Bonuses
Paid Time Off (vacation and personal/sick days)
Retirement Plan
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Field Service Lead - Spokane, WA
Customer service supervisor job in Spokane Valley, WA
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Field Service Lead - Spokane, WA
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee.
As a Field Service Representative Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.
Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.
Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.
Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.
Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.
Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)
Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products
Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment.
Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
High School Diploma/GED or higher
Requires a minimum of 5 years of work experience in a customer facing or service-related field
Current, valid Driver's License
Additional qualifications that could help you succeed even further in this role include:
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Intermediate experience with Microsoft Office & iOS applications
Ability to work with minimal supervision
Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.
Have a California Designated Representative license or qualifying experience
Additional Requirements
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Work Location: Onsite - Spokane, WA
Travel: May include up to 20% domestic (including potential for meetings or other business functions that require commercial air travel)
Relocation Assistance: Relocation is not authorized
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $61,944 - $75,709, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
Auto-ApplyRegistrar; customer care
Customer service supervisor job in Spokane, WA
Are you looking for an administrative job that connects you to a great purpose? Do you want to join the largest Girl Led Entrepreneurial organization in the world? Girl Scouts of Eastern Washington and Northern Idaho is looking for a registrar to assist girls in connecting with programs and experiences that will change their lives. This position requires someone with strong attention to detail who loves being in a supportive role.
GSEWNI is a non-profit organization, headquartered in Spokane. Girl Scouts is the preeminent leadership development organization for girls, the leading authority on girls' healthy development and we are working daily with girls and women to transform the leadership landscape for girls into the next century
GSEWNI offers competitive benefit including medical, dental, vision, life and paid time off.
POSITION SUMMARY:
The Registrar provides elite customer service to our general membership and program staff pertaining to Day Camp, Resident Camp and all manner of Council-delivered program activities. This position is central to the success of our movement and membership retention. The position is responsible for accurate member registration and understanding the Girl Scout program.
PRIMARY RESPONSIBILITIES OF POSITION:
Manages and supports the completion of the entire program registration process (Day, Resident, Outdoor, STEM events, general program events, etc.)
Supports membership growth and retention through conversion of non-members during camp registration
Facilitates financial aid process
Ensures paperwork is completed for campers
Manages case work related to registration issues
Is able to utilize current program software to add and manage programs and make programs and camps accessible to all members.
Assists when directed Council-wide data functions, such as data import and export, and user account maintenance
Provides back up to staff assigned duties of reviewing data quality reports, and takes or causes action to resolve data issues and problems.
Supports Customer Care team when needed to manage customer inquiries which includes; answering telephones, mail, tasks, cases and other assignments as assigned.
Enhances organization reputation by providing a positive customer experience for all those contacted
QUALIFICATIONS
Education/Experience:
High school diploma or equivalent with experience in an office environment with superior customer service, organizational, and communication skills.
Valid Driver's License and insurability preferred.
Reliable transportation required.
Ability to pass background check.
Must be experienced with office equipment, multi-line phone system, and cashiering.
Must be experienced in the use of computers including Microsoft Office: Word, Excel, and Outlook. CRM experience - Salesforce, desirable. Must be able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice. Must be able to compile information and develop related reports, using council software.
Willingness to subscribe to the principles of the Girl Scout movement, including acceptance of the Girl Scout philosophy and willingness to maintain membership in the Girl Scouts USA.
Physical Abilities: To perform this job successfully, an individual must be able to:
Occasionally lift objects up 25 pounds, repetitive movement of the wrists, hands and/or fingers. Rarely climb, pull, stoop, kneel, crawl, twist and crouch. Must be able to stand or sit for long periods of time.
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
Multi-Tasking Ability
:
ability to handle many diverse tasks/projects at one time; ability to prioritize and complete them on time.
Work Environment:
While performing the essential duties/responsibilities of this job, the employee is exposed to typical office environment conditions and noise levels but may also be exposed to inclement weather. Multi-tasking in a fast-paced environment is an integral part of this position, as is the ability to work with high-stress situations based on the nature of GSEWNI mission and daily work.
Treasury Services Supervisor (OPEN & PROMOTIONAL)
Customer service supervisor job in Spokane, WA
works 37.5 hours per week. The position allocated to this class performs professional accounting, administrative, and supervisory work. Incumbents are responsible for applying professional accounting theories, principles, practices and accounting policies. Duties involve performing complex accounting and related tasks, delegating work as appropriate, supervising and directing the activities of assigned personnel and assisting in the development of policies and procedures. Positions have considerable independence in coordinating and supervising functions within established legal and departmental policies, regulations and guidelines.
TOTAL COMPENSATION: $89,306 - $124,400 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.
* Provides oversight of complex accounting, cost analysis, and reporting of locally collected funds, grants and contracts from both federal and state funding sources, and the review of accounting information provided to other state and local entities.
* Reviews and prepares complex cost reports for internal management as well as inter-departmental units, and State and Federal entities as necessary.
* Coordinates with external entities and facilitates their audit and review of County accounting data.
* Reviews and approves accounting journal entries and/or payment transactions processed by the department(s).
* Oversees operations and provides supervision and assistance to accountants and/or related accounting staff.
* Performs complex accounting related work in the area of assignment.
* Maintains general ledgers, subsidiary ledgers, and financial reporting processes for County funds.
* Ensures accounting practices are in compliance with appropriate grant requirements, RCWs, Accounting Standards and other financial reporting requirements as required by law.
* Directs County departments and/or immediate subordinates in the preparation of financial and statistical reports as appropriate; assists in the preparation of the same.
* Responsible for the retention of all legally required financial records, documents, reports and ledgers.
* May prepare or assist in preparing grant funding documents.
* Provides assistance on accounting matters and information to County departments, other districts and outside entities.
* Performs other related duties as assigned.
Treasury Services (duties include, but are not limited to the following):
* Supervises assigned staff for the completion of duties relating to tax management and collection consistent with applicable, laws and policies, including but not limited to personal and real property, tax certification, over the counter and electronic payments, distraint and foreclosure, bankruptcy, real estate excise tax, and payment processing for other departments and districts.
* Provides regional training as required.
* Prioritizes, assigns and monitors work; reviews and audits completed work; evaluates performance, recommends and implements decisions regarding employee selection and discipline; ensures resources are available for operations; provides technical assistance and staff training/cross-training; and ensures quality of service/work is upheld.
* Performs accounting and management related work needed to properly account and distribute State, County and Local collected taxes and assessments.
* Coordinates with internal and external agencies regarding special assessment tax rolls; and provides technical assistance and information on complex accounting and tax matters to other districts and outside entities.
* Manages accounts under bankruptcy action and represents the Treasurer at court and creditor meetings.
* Oversees all aspects of County Real Estate, Personal Property foreclosure and distraint auction. Acts as auctioneer at Treasurer or County sales; may include Foreclosure, Tax Title Sales, and duties related to auctions performed on behalf of other departments/districts.
* May be required to testify at hearings or in court.
* May manage multiple collection centers (physical and online activities) for the operation of statutory Treasurer functions and on behalf of other departments or taxing authorities.
* Participates in the development, modification and implementation of departmental policies and procedures. Provides guidance and interpretation of same to internal and external personnel.
* Responsible for supervision of County funds. Balances property tax collections and distribution with the County's general ledger.
* Ensures treasury practices are in compliance with appropriate financial reporting requirements as required by law.
* Prepares complex financial, tax and statistical reports as appropriate; performs complex calculations.
* Evaluates, analyzes and responds to legal issues as they arise. Responsible for the retention of all legally required financial records, documents, reports and ledgers.
* Assists in the development and maintenance of data processing applications.
* Performs other related duties as assigned.
Community Services (duties include, but are not limited to the following):
* Supervises assigned staff within the Community Services Healthcare & Social Services Financial Management Team.
* Provides oversight of complex accounting, cost analysis, and reporting of local collected funds, grants and contracts from federal, state and commercial health insurance funding sources, and the review of accounting information provided to other state and local entities.
* Reviews and prepares complex cost reports for internal management as well as inter-departmental units, and as well as State, Federal and local entities as necessary.
* Reviews and assists external entities that audit and review accounting data.
* Reviews and provides assistance on accounting matters related to the fiscal monitoring process conducted by the Community Services Healthcare & Social Services Financial Management Team.
* Responsible for troubleshooting Healthcare & Social Services Financial Management related issues as they arise; and collaborates with department leadership to help determine appropriate methods to apply and fix those concerns.
* Performs other related duties as assigned.
* Bachelor's degree from an accredited college or university in accounting or a related field with major course work in accounting.
* Four (4) years of progressively responsible accounting or financial experience which involved the application of advanced accounting/finance principles and theories to an agency operation.
* An equivalent combination of related education and/or experience may be considered.
* Supervisory experience preferred.
* Certified Public Accountant (CPA), Certified Payroll Professional (CPP) or Certified Accounts Payable Associate (CAPA) preferred.
* Knowledge of governmental accounting theories, terminology, principles and practices, including audit functions.
* Knowledge of research, analysis, investigation and evaluation methods and techniques.
* Knowledge of software programs, computerized accounting systems and financial data processing.
* Knowledge of effective development, implementation and application of internal controls, policies and procedures.
* Knowledge of modern supervisory principles and practices.
* Knowledge of grant accounting theory, policies and practices.
* Knowledge and application of the Washington State Budgeting, Accounting, Reporting System (BARS).
* Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
* Skilled in establishing and maintaining effective working relationships with department heads, elected officials, and employees.
* Ability to interpret and apply County accounting procedures and the BARS system.
* Ability to effectively supervise, provide direction, assign, train and evaluate employees in a matter which results in accurate and legal accounting transactions.
* Ability to analyze and audit legal and financial documents to assure compliance with statutory requirements and office policies.
* Ability to interpret and apply laws and regulations relating to the area of assignment; develop related policies and procedures to effectively implement same.
* Ability to analyze financial and accounting records and prepare and maintain clear and concise reports.
* Ability to analyze, develop and implement computer applications for the area of assignment.
Field Service Lead - Spokane, WA
Customer service supervisor job in Spokane Valley, WA
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Field Service Lead - Spokane, WA
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee.
As a Field Service Representative Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
* Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
* Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
* Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.
* Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.
* Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.
* Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.
* Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.
* Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)
* Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
* Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products
* Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
* Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment.
Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
* High School Diploma/GED or higher
* Requires a minimum of 5 years of work experience in a customer facing or service-related field
* Current, valid Driver's License
Additional qualifications that could help you succeed even further in this role include:
* Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
* Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
* Intermediate experience with Microsoft Office & iOS applications
* Ability to work with minimal supervision
* Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.
* Have a California Designated Representative license or qualifying experience
Additional Requirements
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Work Location: Onsite - Spokane, WA
Travel: May include up to 20% domestic (including potential for meetings or other business functions that require commercial air travel)
Relocation Assistance: Relocation is not authorized
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $61,944 - $75,709, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ***********************************************************************
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
Auto-ApplyRetail - Customer Experience Manager - Full-time
Customer service supervisor job in Spokane, WA
Store - SPOKANE-NORTH DIVISION, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.50 - $23.50
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyParent Engagement Specialist
Customer service supervisor job in Spokane, WA
SUMMARY: The Parent Engagement Specialist promotes direct enrollment in college by educating parents from diverse backgrounds about the college readiness and enrollment process. The Specialist helps parents of high school students build the knowledge and skills required to ensure they can help students make informed college choices. The Specialist will use both universal and targeted outreach to engage parents from diverse backgrounds. The Specialist will develop partnerships required to ensure parent engagement in CSF workshops and events.
This is a temporary position from September, 2021 to June 30, 2023
PRIMARY DUTIES AND RESPONSIBILITIES:
Implement a parent engagement plan that is aligned with CSF strategies and priorities to increase the number of students who enroll in college immediately following high school graduation.
Develop and conduct universal and targeted parent outreach strategies to maximize participation and engagement from diverse populations.
Build relationships with parents and families that fosters their ongoing engagement.
Partner with school and community partners to develop impactful parent outreach and engagement strategies.
Plan and deliver college and career workshops to parents that develop their knowledge and skills in what students need to be college and career ready.
Serve as a resource for families in need of support regarding the college readiness and enrollment process.
Develop and support parent's access to college and career resources and materials.
Work with school administrators and community partners to identify opportunities for collaboration.
Work in partnership with school staff, college partners and other college access programs to deliver services to parents.
Use work and time management tools to strengthen and maximize the delivery of services.
Collect and enter data to document college and career activities completed.
Performs other duties as assigned.
Customer Service Associate
Customer service supervisor job in Spokane, WA
at Savers / Value Village
Job Title: Customer Service AssociatePay Range: Our starting pay ranges from $16.70 to $17.61 depending on job duty/position.$16.70 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft$16.96 = Clothing Sorter/Hanger, Hardware Sorter$17.21 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes$17.61 = Clothing Grader, Hardware Pricer, Material Handler Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect:
The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer Location: 708 W Boone, Spokane, WA 99201
Auto-ApplyCustomer Service Associate
Customer service supervisor job in Spokane, WA
Share: share to e-mail Job Title: Customer Service Associate . $16.70 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft
$16.96 = Clothing Sorter/Hanger, Hardware Sorter
$17.21 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes
$17.61 = Clothing Grader, Hardware Pricer, Material Handler
Savers Benefits
Geographic & job eligibility rules may apply
Healthcare Plans
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
Up to 50% off store merchandise
Flexible spending accounts
Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
Performance Merit Increases
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
Location: 708 W Boone, Spokane, WA 99201
Share: share to e-mail
Customer Service Associate
Customer service supervisor job in Spokane, WA
**Job Title: Customer Service Associate** .** **$16.70 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft** **$16.96 = Clothing Sorter/Hanger, Hardware Sorter**
**$17.21 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes**
**$17.61 = Clothing Grader, Hardware Pricer, Material Handler**
**Savers Benefits**
Geographic & job eligibility rules may apply
**Healthcare Plans**
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
**Paid Time Off**
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
**Team member discounts**
Up to 50% off store merchandise
**Flexible spending accounts**
Use pre-tax dollars for eligible health and day care expenses
**Employee Assistance Program (EAP)**
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
**Retirement Plan**
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
**Life insurance**
Company provided peace of mind and the option to purchase a supplemental plan
**Additional Benefits**
Performance Merit Increases
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
Location: 708 W Boone, Spokane, WA 99201
Contact Center Operations Supervisor
Customer service supervisor job in Spokane, WA
Are you a leader who thrives on improving performance and developing teams? As an Operations Supervisor, you'll oversee key areas including Customer Service, Claims, Group Administration, and Support Teams. You'll coach and mentor your team to achieve results, ensure compliance, and collaborate with quality and training teams to support operational excellence. If you're ready to grow your career and make an impact, we want to hear from you.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position varies between $56,145.00 - $78,532.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza, intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
* Oversee daily work of all team members, including those at other campuses. Regularly monitor work quality and quantity to identify coaching, training, mentoring opportunities, or the need for process improvements.
* Resolve Customer concerns promptly and courteously, ideally at the first point of contact.
* Monitor call volumes, claim inventory, Performance Guarantee status, and personnel activities using real-time technology and reports to ensure timely service within established timelines and quality objectives.
* Coach team members on job performance and competencies, ensuring appropriate steps are taken in their development process.
* Coordinate and facilitate meetings to keep staff informed of product, policy, or procedure changes, focusing on service and quality objectives.
* Assist and guide employees through escalated issues that are sensitive and complex.
* Serve as a subject matter expert and resource for internal and external project teams and task forces.
* Maintain effective communication with all Delta Dental of Washington employees to ensure coordination and exchange of information for achieving goals and high member satisfaction.
* Champion DEI and drive team culture in alignment with company values.
* Lead change management efforts and promote adaptability within the team to effectively respond to evolving business needs and challenges.
The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.
* Two years of experience working in a call center, contact center, or equivalent work experience.
* Prior leadership experience is preferred.
* Detail oriented with consistent follow-up practices
* Excellent interpersonal, verbal, and written communication skills and the ability to optimally work with people from a diverse set of backgrounds
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.
Call Center Manager
Customer service supervisor job in Spokane, WA
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Powered by JazzHR
DxLzHveibl
Assistant Team Leader - Silver Lake Mall Coeur d'Alene, ID
Customer service supervisor job in Coeur dAlene, ID
Work is Sweet!
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Summary:
We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description:
Key Responsibilities:
Oversee onsite daily operations of a single retail shop.
Ensure staff adherence to product and operational guidelines.
Manage store opening and closing procedures.
Drive sales to achieve targets.
Foster a positive, team-oriented environment.
Deliver exceptional customer service.
Implement cost control measures.
Maintain effective visual merchandising standards.
Uphold safety practices at all times.
Minimum Qualifications:
Minimum 3 years of retail management experience in a high volume, fast-paced working environment.
Proven success in developing, motivating, training and coaching employees.
Proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
Physical ability to unload deliveries and prepare returns when the store closes at the end of the season.
Flexibility in working hours, including weekends and holidays.
The pay rate for this position is $21.02 per hour.
See's is an EOE
See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).
Auto-ApplyCustomer Support Service Manager
Customer service supervisor job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customer service experience and financial deadlines.
Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyFinancial Services Supervisor - Accounts Payable / Payroll
Customer service supervisor job in Spokane, WA
works 37.5 hours per week. The position allocated to this class performs administrative, technical, and supervisory work within the Spokane County Auditor's Department. Under the direction of the AP/Payroll Supervisor, the incumbent is responsible for delegating tasks as appropriate, supervising and directing the activities of assigned personnel and assisting in the development of policies and procedures. Duties involve exercising considerable independence in supervising administrative functions within established legal and departmental policies, regulations, and guidelines.
TOTAL COMPENSATION: $84,165 - $117,237 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.
* Participates in the development, modification and implementation of departmental policies and procedures. Provides guidance and interpretation of same to internal and external personnel.
* Ensures auditors' practices are in compliance with appropriate financial reporting requirements as required by law.
* Evaluates, analyzes, and responds to legal issues as they arise. Responsible for the retention of all legally required financial records, documents, reports, and ledgers.
* Assists in the development and maintenance of data processing applications.
* Oversees and supervises the operations and assigned staff in the issuance of all payments on behalf of the County through the Auditor's Financial Services Section, consistent with applicable laws, regulations, and policies.
* Prioritizes, assigns, and monitors work to ensure timely preparation and payment disbursement; reviews and audits completed work; evaluates performance; recommends and implements decisions regarding employee selection and discipline; ensures resources are available for operations; provides technical assistance and staff training/cross-training; and ensures quality of service/work is upheld.
* Runs confirmed processes each pay period for the County payroll ensuring each process is successful; resolves any problems or errors that come up during this process.
* Audits departments pay period reports to ensure the accuracy of employee pay; works with the departments and Human Resources to resolve discrepancies.
* Audits monthly reports and records provided to outside entities such as the Internal Revenue Service, State Retirement Systems, State Department of Revenue, etc.
* Oversees the preparation of warrant transmittals and warrants for remittance.
* Coordinates and oversees the collection, recording and processing of change data affecting the payment process. Assists in analysis and facilitates the resolution of related questions and problems, special projects, and data information compilation.
* Assists in the preparation of complex financial and statistical reports as appropriate; and performs complex calculations.
* Researches and assists in the retention of all legally required financial records, documents, reports, and ledgers.
* Recommends, coordinates, and implements processes and internal controls, in coordination with the AP/Payroll Supervisor.
* Assists the Auditor and Information Systems Department with the development, implementation and testing of payment system changes, and improvements and related procedures.
* Performs other related duties as required/assigned.
* Bachelor's degree from an accredited college or university in accounting or a related field, and
* Two (2) years of progressively responsible financial experience which includes the application of advanced financial principles and theories to an agency operation.
* An equivalent combination of related education, training and/or experience providing the knowledge, skills, and abilities to perform the job may be considered.
* Supervisory experience preferred.
* Certified Public Accountant (CPA), Certified Payroll Professional (CPP) or Certified Accounts Payable Associate (CAPA) preferred.
* Knowledge of research, analysis, investigation and evaluation methods and techniques.
* Knowledge of governmental accounting terminology, policies, and practices.
* Knowledge of personal computers, software programs, computerized accounting systems and financial data processing.
* Knowledge of effective development, implementation and application of internal controls, policies, and procedures.
* Knowledge of modern supervisory principles and practices.
* Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
* Skilled in establishing and maintaining effective working relationships with department heads, elected officials, and employees.
* Ability to effectively supervise, provide direction, assign, train and evaluate employees in a matter which results in accurate and legal accounting transactions.
* Ability to analyze and audit legal and financial documents to assure compliance with statutory requirements and office policies.
* Ability to interpret and apply laws and regulations relating to the area of assignment; develop related policies and procedures to effectively implement same.
* Ability to analyze financial and accounting records and prepare and maintain clear and concise reports.
* Ability to deal with the public in a pleasant, tactful, and courteous manner.
* Ability to prepare complex reports sufficient in clarity and relevance to be admitted as evidence in court.
* Ability to analyze, develop and implement computer applications for the area of assignment.
* Knowledge of State and Federal laws, procedures and regulations governing the preparation and maintenance of payroll processes, accounts payable processes and the related reporting requirements.
* Knowledge of Washington State Budgeting, Accounting, Reporting System (BARS).
* Knowledge of large-scale computerized accounting practices and payment systems.