Customer service supervisor jobs in Spokane, WA - 266 jobs
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Customer Service Representative - Bilingual
Teksystems 4.4
Customer service supervisor job in Spokane Valley, WA
* Provides outstanding service to promote deep and lasting member relationships. * Answers general inquiries and performs account maintenance via phone or email channels. * Meets/exceeds key critical metrics. * Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
* Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
* Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
* Maintains knowledge of credit union policies, procedures, and regulations.
* Performs other duties as assigned.
*Skills & Qualifications*
* Bilingual Spanish (Preferred)
* CustomerService Experience
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
* Medical, dental & vision
* 401(k)/Roth
* Insurance (Basic/Supplemental Life & AD&D)
* Short and long-term disability
* Health and Dependent Care Spending Accounts (HAS & DCFSA)
* Transportation benefits
* Employee Assistance Program
* Time off/Leave (PTO, Vacation, or Sick Leave)
*Job Type & Location*
This is a Contract to Hire position based out of Spokane Valley, WA.
*Pay and Benefits*The pay range for this position is $19.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Spokane Valley,WA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$19.5-21.5 hourly 2d ago
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Customer Experience Lead-Spokane Valley
Victoria's Secret 4.1
Customer service supervisor job in Spokane, WA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $18.00
Maximum Salary: $22.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$18-22.5 hourly 17d ago
Customer Support Service Manager
Diamond Parking 4.1
Customer service supervisor job in Spokane, WA
Job Description
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customerservice and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customerservice experience and financial deadlines.
Properly train Leads and CSR's in customerservice, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customerservice.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$110k-149k yearly est. 24d ago
Customer Support Service Manager
Diamond Paymaster LLC
Customer service supervisor job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customerservice and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customerservice experience and financial deadlines.
Properly train Leads and CSR's in customerservice, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customerservice.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$107k-151k yearly est. Auto-Apply 60d+ ago
Select Business Insurance Customer Service Associate
The Travelers Companies 4.4
Customer service supervisor job in Spokane Valley, WA
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
CustomerService
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$37,400.00 - $61,600.00
Target Openings
8
What Is the Opportunity?
Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations CustomerService team at Travelers play a key role in providing a positive experience. In the role of CustomerService Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
The Schedule:
Start Date: 3/23/26
Hybrid Work Arrangement: three days in office and two days remote (8:00am - 5:00pm PST. Monday - Friday.
Training: 3 months
Post Training schedule: 8:30am - 5:30pm PST Monday - Friday.
What Will You Do?
* Successfully complete applicable new hire training.
* Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
* Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
* Navigate multiple systems and platforms simultaneously while interacting with the customer.
* Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
* Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
* May support departmental projects and initiatives and take on other developmental opportunities.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Prior customerservice experience.
* Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs.
* Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
* Ability to analyze information and think critically to make informed decisions.
* Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
* Flexibility and resiliency to navigate change.
* Desire to continuously acquire new skills and knowledge.
What is a Must Have?
* High school diploma or GED.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$37.4k-61.6k yearly 4d ago
Customer Service Associate
Savers/Value Village
Customer service supervisor job in Spokane, WA
at Savers / Value Village
Job Title: CustomerService AssociatePay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions: At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates. What you can expect:
The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer Location: 708 W Boone, Spokane, WA 99201
$17.2-22.6 hourly Auto-Apply 60d+ ago
Parent Engagement Specialist
College Success Foundation 4.3
Customer service supervisor job in Spokane, WA
SUMMARY: The Parent Engagement Specialist promotes direct enrollment in college by educating parents from diverse backgrounds about the college readiness and enrollment process. The Specialist helps parents of high school students build the knowledge and skills required to ensure they can help students make informed college choices. The Specialist will use both universal and targeted outreach to engage parents from diverse backgrounds. The Specialist will develop partnerships required to ensure parent engagement in CSF workshops and events.
This is a temporary position from September, 2021 to June 30, 2023
PRIMARY DUTIES AND RESPONSIBILITIES:
Implement a parent engagement plan that is aligned with CSF strategies and priorities to increase the number of students who enroll in college immediately following high school graduation.
Develop and conduct universal and targeted parent outreach strategies to maximize participation and engagement from diverse populations.
Build relationships with parents and families that fosters their ongoing engagement.
Partner with school and community partners to develop impactful parent outreach and engagement strategies.
Plan and deliver college and career workshops to parents that develop their knowledge and skills in what students need to be college and career ready.
Serve as a resource for families in need of support regarding the college readiness and enrollment process.
Develop and support parent's access to college and career resources and materials.
Work with school administrators and community partners to identify opportunities for collaboration.
Work in partnership with school staff, college partners and other college access programs to deliver services to parents.
Use work and time management tools to strengthen and maximize the delivery of services.
Collect and enter data to document college and career activities completed.
Performs other duties as assigned.
$40k-47k yearly est. 60d+ ago
Customer Service Manager
Coeur D Alene, Id 83814 3.3
Customer service supervisor job in Coeur dAlene, ID
Job Description
Who we are looking for:
The CustomerService Manager (CSM) is responsible for managing quality care, customerservice, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Responsibilities
What you will do:
CustomerService Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customerservice skills
$24k-32k yearly est. 28d ago
Customer Service Associate
Savers | Value Village
Customer service supervisor job in Spokane, WA
**Job Title: CustomerService Associate** . **Savers Benefits** Geographic & job eligibility rules may apply **Healthcare Plans** Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
**Paid Time Off**
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
**Team member discounts**
Up to 50% off store merchandise
**Flexible spending accounts**
Use pre-tax dollars for eligible health and day care expenses
**Employee Assistance Program (EAP)**
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
**Retirement Plan**
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
**Life insurance**
Company provided peace of mind and the option to purchase a supplemental plan
**Additional Benefits**
Performance Merit Increases
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates.
**What you can expect:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
Location: 708 W Boone, Spokane, WA 99201
$28k-36k yearly est. 60d+ ago
Customer Service Specialist 2 - Optical
State of Washington
Customer service supervisor job in Spokane, WA
Airway Heights Corrections Center Airway Heights, WA Correctional Industries (CI) within the Department of Corrections (DOC), is seeking a highly motivated and qualified individual to fill a full-time, non- permanent, CustomerService Specialist 2 (CSS2) position in Optical at Airway Heights Corrections Center in Airway Heights, WA. This position typically works Monday through Friday from 7:00 a.m. to 3:30 p.m.
In order to be considered for this position, please apply directly at ****************** to this announcement AND attach the following items to your application:
* A current resume (indicating your related experience).
* A letter of interest (preferably no more than two pages) describing how you meet the qualifications and why you are an ideal candidate for this position.
* Three (3) professional references.
We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting. Qualified applicants whose responses most closely match the requirements of this position may be invited to interview. Carefully review your application before submitting. All information may be verified, and documentation may be required.
Correctional Industries (CI) is a unique blend of business and government, using private industry tools and techniques to provide a public service. Operations within the state correctional facilities are supported by sales to state agencies, county and local governments, and not-for-profit organizations.
AGENCY PROFILE:
For information about the Correctional Industries located at Headquarters, please visit the Washington CI-Airway Heights Corrections Center webpage.
DOC OFFERS:
* Flexible schedules
* Comprehensive compensation packages
* Training and development opportunities
* The fulfillment of public service
Correctional Industries is committed to maintain and expand incarcerated working training programs which develop marketable skills, instill and promote work ethics, and reduce the tax burden of corrections. This position supports that objective by providing assistance and concern resolution to customers of the Correctional Industries Optical operation.
Duties include, but are not limited to:
Customer Account Maintenance / Data Entry:
* Organize and process CI optical scripts.
* Input and retrieval of customer orders that include names, personal identification, and prescription information.
* Creates and managers customer profiles while maintaining integrity of data and information while delivering specialized services
CI Optical Direct Customer Support:
* Liaison for detailed and technical order assistance for prescription eyeglass to providers for the CI Optical Lab.
* Performs a detailed review of all incoming request for accuracy to ensure program compliance to include but not limited to prescription information, ordering office, client information and program eligibility documentation.
* Provide interpretative assistance of the WA State Care Authority Vision Hardware Provider Guide in regards to prescription eyeglass with customer questions.
* Notify customers of the rejected orders.
* Determining procedural steps to bring resolution and communication results to customers.
* Provides agency interpretation and applies knowledge of laws, regulations, and processes in the resolution of inquiries, complains, and problems.
* Troubleshoot issues and resolve or recommend solution options.
* Independently resolves complaints, inquiries and client/customerservice problems by identifying issues while maintaining appropriate confidentiality.
* Provides open order status to customers when requested weekly.
* Performs other duties as requested.
Process product returns:
* Investigate, inspect return products for credit/restock, notify staff on returns, reviews, and process provider customer credits
Receive in and process contact lenses:
* Notify purchasing and file receiving documentation with purchase order.
Patient owned frames:
* Investigate, inspect, and process script for lab.
Required Qualifications:
* High school diploma or GED equivalent
* One year experience providing assistance to customers, regarding inquiries, complaints, or problems.
* Experience in the use of Microsoft Excel, Microsoft Word, and Microsoft Outlook.
* Willing and able to work in an adult correctional facility with incarcerated individuals
* Must be able to operate and use a multi-line phone system for extended periods.
Preferred/Desired Qualifications:
* An Associate's degree OR Bachelor's Degree from an accredited college or university whose accreditation is recognized by the U.S. Education and Council of Higher Education Accreditation
AND
* Two years of experience providing assistance to customers regarding inquiries, complaints or problems or equivalent experience
AND
* .Ability to operate and maintain printers, copies, fac machines and computers.
Special Requirements/Conditions of Employment:
* Maintain regular and reliable attendance.
* Complete a felony disclosure form prior to employment and submit to a criminal background check.
* Successfully complete, within mandated timeframes, employee orientation and all other mandatory annual, in-service and other required training.
* Provide physical residential address and home telephone number to the Department of Corrections.
* Become familiar and comply with all DOC policies and procedures and Collective Bargaining Agreements as applicable.
* This position is included in a union shop
* Submit to a drug testing in accordance with Collective Bargaining Agreement and agency policy.
* Must pass pre-employment UA test.
Mission: The mission of DOC is to improve public safety by positively changing lives.
Our Vision: Working together for safer communities
Our Commitment: To operate a safe and human corrections system and partner with others to transform lives for a better Washington.
For additional information about the agency, please visitdoc.wa.gov.
The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
IMPORTANT NOTES:
* Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
Please note: Phone number AND email address are required for all professional references.
* A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
* Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
* We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
* Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
* Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
* Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
* This position may be represented by a union shop.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
* Remote/telework/flexible schedules (depending on position)
* Up to 25 paid vacations days a year
* 8 hours of paid sick leave per month
* 11 paid holidays a year
* Generous retirement plan
* Flex Spending Accounts
* Dependent Care Assistance
* Deferred Compensation and so much more!
* This position is eligible for the Public Employee's Retirement System (PERS): State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' website.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email *************************** or give us a call at ************. For TTY service, please call the Washington Relay Service at 7-1-1 or **************.
$30k-39k yearly est. 2d ago
Customer Service Associate
CK Hutchison Holdings Limited
Customer service supervisor job in Spokane Valley, WA
Share: share to e-mail Job Title: CustomerService Associate . Savers Benefits Geographic & job eligibility rules may apply
Healthcare Plans
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
Up to 50% off store merchandise
Flexible spending accounts
Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
Performance Merit Increases
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
Location: 12205 E Sprague Ave, Spokane Valley, WA 99206
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$28k-36k yearly est. 5d ago
Service Manager
Waterco of The Central States, Inc.
Customer service supervisor job in Spokane, WA
Job Description
Principal Duties and Responsibilities include but are not limited to:
Perform daily work review with individual Service Technicians, Installers.
Review paperwork to ensure complete and get to the Hub for processing.
Identify opportunities to increase revenue through lead generation, approved incentive programs, equipment upgrades, and service call upselling.
Consistently monitor and administer company policies and procedures to the team.
Enforce minimum performance standards for call-backs, stops per day and overall productivity.
Coach, train and counsel employees and address performance issues in a timely manner.
Spend a minimum of 50% of time in the field performing service work or performing “Ride-Along Training Missions” to monitor and improve the performance of the team.
Ensure in-house repairs and reconditioning of all reusable equipment are performed to company specifications.
Respond promptly to requests for involvement with customer inquiries, as requested by the office for input via mobile device while in the field and laptop computer. Respond directly to customer as requested and required.
Visit any and all damage claims, and work with local and corporate management to ensure the proper filing of all general liability, auto and workers compensation claims is performed timely and accurately.
Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering.
Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools.
Complete basic installation and removal of water treatment equipment.
Ensure all Service, Route and Warehouse personnel receive an annual performance and salary review in a timely manner and by the due date assigned.
Review open service orders and open route tickets as requested by the Admin. Group
Conduct Weekly safety meetings, maintain the local safety program and incentive plans, and document attendance and topics covered.
Distribute and communicate all service and installation manuals, service tip sheets and product bulletins as updated to the field service crew members.
Achieve and exceed budgeted service and installation revenue, as well as gross margins by working with the General Manager.
Maintain an organized and neat warehouse.
Manage, maintain and secure equipment inventory and supplies.
Keep inventory control log current and in balance.
Adhere to all defined fleet PM schedules, and ensure all drivers properly inspect and maintain the vehicles.
Enforce all company fleet requirements and meet all federal or DOT regulations including driver qualification files.
Must abide by all company policies as contained in the company employee handbook.
Minimum Requirements:
Plumbing and mechanical experience a plus.
3-5 years front line supervisory or management experience
3-5 years water treatment experience preferred
Working knowledge of Microsoft Office programs, specifically Excel, Outlook and Word
Valid driver's license and all state mandated special motor vehicle operations certificates
Ability to motivate and lead others
Outstanding communication and follow through customerservice skills
Training may require out of town travel and stay for training
Physical Requirements:
Occasional lifting and carrying of water treatment equipment, bottled water and coolers, salt, and any other products or supplies for the business
Transportation by two-wheel cart, objects weighing 50 - 100 pounds as needed
Significant walking and standing
Work Environment:
While performing the duties of this job, the employee frequently works in outside weather conditions and therefore could be exposed to a variety of elements.
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
Compensation: $80,000-85,000K/Year
Benefits:
Employees of Culligan receive a competitive benefits package and exclusive privileges, including:
Medical
Dental
Vision
401(K)
Product Discounts
Paid Time Off
Culligan has over 85 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.
Culligan by WaterCo is an Equal Opportunity Employer.
#PRO
$63k-108k yearly est. 10d ago
Customer Services Specialist
Whitworth Water District
Customer service supervisor job in Mead, WA
The CustomerService Specialist is the first contact at Whitworth Water District. handles phone, mail, and counter service inquiries from customers and contractors. has a cordial, cooperative attitude with customers and co-workers.
$30k-39k yearly est. 2d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Spokane, WA
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$40k-53k yearly est. Auto-Apply 60d+ ago
Team Leader (Overnight)
Subway-17390-0
Customer service supervisor job in Spokane, WA
Job DescriptionAs part of the Subway Team, you as a Team Leader will focus on:
Providing an excellent Guest experience
Ensuring that great food is prepared & served
Keeping our restaurants functional, clean and beautiful
Controlling inventory
Maintaining standards of restaurant safety and security
Being a team player
In addition to the role of a Team Leader, key parts of your day to day will consist of:
Leading a staff of 4-12 including assigning and evaluating work
Assisting in the planning of special events and promotions in restaurant, coordinating any training needed to make events successful
Assisting with product ordering and inventory as needed
As a Subway Team Member, you'll have access to:
Brand partnership discounts
Scholarship Opportunities
Opportunity to earn University course credits
Hands on career experience in a restaurant business
PREREQUISITESEducation: High school diploma or equivalent Experience: Experience in a restaurant operation, preferably with supervisory experience.
ESSENTIAL FUNCTIONSMust be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is desirable.
Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
*You will receive training on your roles and responsibilities
Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location
$44k-88k yearly est. 4d ago
Jack in the Box - TEAM LEADER
Feast Enterprises
Customer service supervisor job in Coeur dAlene, ID
Job Description
Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.
Guest Expectations
Well-Trained
(Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
Trains and coaches team members using the Guest Expectations training materials.
Models being calm and productive during busy times.
Coaches team members to ensure they are knowledgeable on job requirements.
Neat and Well-Groomed
(Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
Friendly
(Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
Coaches team members on having a positive, friendly attitude and behaviors.
Models and coaches team members on the JIB Hospitality Model.
Well-Staffed
(Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
Helps with order taking and cashiering during busy times.
Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
Encourages team members to ask for help, when necessary, to meet guests' needs.
Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
Food Tastes Great
(Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
Models and monitors food presentation and coaches team members when necessary.
Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.
Consistent and Quick Service
(Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
Leads and coaches team on how to provide consistent, fast service.
Helps with order taking and cashiering during busy times.
Order Accuracy
(Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
Holds employees accountable to minimal order errors and re-trains them as needed.
Food Safety
(Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
Follows all hand washing and glove procedures.
Completes the Food Safety Checklist each shift.
It's All About
Brand Ambassador
Has passion for the business and pride in Jack in the Box.
Inspires team members to embrace the brand.
Is proud to represent Jack in the Box.
Focus on the Guest
Treats guests and employees with care and respect.
Is passionate about serving the guest.
Steps in to help employees when necessary.
Has a happy, friendly personality that is engaging to both the guest and other employees.
Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
Inspires team to take care of guests and make them the number one priority.
Team Skills
Treats all employees with care and respect.
Is a good team player and leader.
Has a positive can-do attitude.
Is dependable and reliable.
Is willing to help others.
Keeps calm and does not show signs of stress.
Is open and willing to work with and lead people of all backgrounds.
Ensures the team provides quick service while maintaining a calm environment.
"Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.
Commitment
Thrives in a fast-paced, high energy, team environment.
Performs professionally during difficult situations and/or high volume times.
Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
Takes corrective action to resolve issues that could jeopardize food safety or food quality.
Is flexible and changes direction based on the needs of the business.
Works with a sense of urgency.
Knows and trains others on the products and menu.
Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
Takes accountability for cash management and handling during their shift.
Is meticulous in following and managing to Jack in the Box policies and standards.
Front of Restaurant
Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
Guest Service (Dine In/Drive-Thru)
Immediately acknowledges and welcomes guests.
Takes and clarifies orders, assists guests with menu selection as appropriate.
Enters order in POS system, collects money, and makes change.
Always thanks guest upon completion of order taking.
Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
Maintains cleanliness and stocking of work area.
Interior
Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
Cleans and stocks restrooms.
Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
Exterior
Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).
Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
SUPERVISION
Workstation Operation
Supervises and trains team members on workstation operations.
Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.
Guest Service
Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution.
Leadership
Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
Conducts on-boarding and training.
Provides feedback and recognizes employees.
Ensures employee personal and uniform cleanliness.
Apprises management of potential employee issues.
Back of Restaurant
Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
Grill
Reads grill video monitor to prepare ordered products.
Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
Discards ingredients/products that have expired or don't meet quality standards.
Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.
Assembly
Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
Discards ingredients/products that have expired or don't meet quality standards.
Prep
Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards.
Visually checks and inspects all ingredients for freshness.
Measures, assembles, and prepares ingredients for various products according to product mix information.
Fryer
Reads fryer video monitor prepare ordered products.
Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
Interior
Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
Washes and sanitizes dishes and utensils by hand or using dishwasher.
Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
Exterior
Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board).
Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
Receiving & Storage
Receives and stores products on delivery following established procedures.
QUALIFICATIONS:
Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customerservice environment.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION:
Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
$38k-76k yearly est. 27d ago
Cannabis Finishing Team Lead
Phat Panda
Customer service supervisor job in Spokane, WA
Job DescriptionActively Seeking a New 21+ Panda! 🐼Cannabis Finishing Team Lead | Full-Time | Location: Spokane Valley, WAWho Are We?
Founded in 2014, Phat Panda is where innovation meets passion, and cannabis culture thrives. We're a leader in the industry with operations across California, Washington, and Massachusetts, and we're proud to deliver high-quality, sustainably sourced products that our customers love.
We're more than just cannabis-we're a community, a family, and a place where your growth matters as much as our plants.
Why Work for Us?
Joining Phat Panda means stepping into a culture that's as vibrant and rewarding as our product lineup:
🍱 Catered Meals Tuesday-Wednesday (local favs like Island Food Truck, Panda Express & Atilano's)
🥯 Bagel/Donut Bar Mondays
🌱 Monthly Q&A Samples - Try what we grow!
💰 Quarterly Raises - Every full quarter of employment
🧠 Employee Assistance Program - 24/7 confidential mental health support
🕒 Consistent Weekly Schedules - Because work/life balance matters
🌴 40 Hours of PTO - Added after 6 months
💚 Full-Time Benefits - Medical, dental, vision, life, accident insurance after 90 days
🌟 Finishing Team Lead
Pay Rate: $17.13 per hour for the first 30 days during training, $18.13 per hour after training.
Bring Quality to the Finish Line!
Are you a detail-oriented leader who takes pride in getting things right the first time? As a Finishing Team Lead, you'll oversee the final stages of our production process - ensuring every product is inspected, packed, and ready for delivery at the highest quality standards. You'll guide and motivate a talented team, helping them grow while keeping operations efficient, accurate, and on schedule.
If you thrive in a fast-paced, hands-on environment and enjoy leading by example, this is your opportunity to shine.
What You'll Do
As the Finishing Team Lead, you'll take ownership of the final inspection process and ensure everything leaving the facility meets our company's excellence standards.
Your key responsibilities include:
✅ Lead & Support: Partner with supervisors to oversee the finishing crew, delegate tasks, and monitor attendance, breaks, and productivity.
✅ Quality Assurance: Perform final inspections on all outgoing products to verify accuracy, consistency, and presentation.
✅ Train & Mentor: Support and evaluate new inspectors through training, testing, and hands-on coaching to ensure quality performance.
✅ Accuracy & Organization: Verify final box counts and product readiness before trucks depart.
✅ Team Collaboration: Communicate with drivers, coordinate truck loading, and ensure all carts are packed according to SOP standards.
✅ Stay Connected: Check internal communication tools (email, Basecamp, Telegram, Portal) for updates and changes to orders.
✅ Report & Communicate: Send daily end-of-shift reports and ensure smooth communication between shifts.
✅ Maintain Excellence: Keep machinery and workspaces clean, organized, and in good working order. Report maintenance needs promptly.
✅ Continuous Improvement: Support supervisors with performance feedback, disciplinary recommendations, and process improvements.
✅ Assist & Innovate: Contribute to Research & Development projects and lend a hand to other departments as needed.
What You'll Bring
Must be 21 years or older
High School Diploma or GED (or equivalent combination of education and experience)
Prior trimming or plant-handling experience helpful but not required
Computer proficiency preferred (Microsoft Office, tracking software, labeling tools)
Strong attention to detail and organizational skills
Ability to lead, coach, and motivate others while maintaining high quality standards
Physical Requirements
Ability to stand or sit for long periods and perform repetitive tasks
Frequently walk, reach, and handle materials
Lift or carry up to 25 lbs occasionally
Clear near and far vision (with or without corrective lenses) and ability to distinguish colors
Why You'll Love Working Here
🌿 Competitive Pay: Earn $17.66 per hour, with opportunities for advancement and recognition.
🌿 Leadership Opportunity: Take the lead on the final stage of production and help your team succeed.
🌿 Team Environment: Collaborate with dedicated professionals who care about quality and precision.
🌿 Career Growth: Build valuable leadership and technical skills in a supportive, growing company.
Ready to Lead the Final Touch?
If you're a hands-on leader with a passion for quality, teamwork, and organization, we want to meet you.
Apply today and take the next step in your career as a Finishing Team Lead!
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$17.1-18.1 hourly 9d ago
Customer Support Service Manager
Diamond Paymaster LLC
Customer service supervisor job in Spokane, WA
FLSA Status: Exempt
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customerservice and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”
Meets and exceeds customerservice experience and financial deadlines.
Properly train Leads and CSR's in customerservice, operational procedures, time-card completion and professionalism.
Conduct audits through audio advisory and reporting. Take necessary action as needed.
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customerservice.
Processing is timely and accurate within established guidelines.
Ensure Leads are maintaining expectations.
Onboarding and training of new CSR's. Scheduling of CSR staff.
Performs data entry.
Assures CSR tasks are completed and accurate.
Performs general clerical and administrative office duties, such as maintaining and organizing files.
Assists in special projects as assigned.
IT contact and resolution
Training Materials maintained and updated.
Oversee data posting and review NetSuite.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
P hysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$107k-151k yearly est. Auto-Apply 60d+ ago
Select Business Insurance Customer Service Associate
Travelers Insurance Company 4.4
Customer service supervisor job in Spokane Valley, WA
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
CustomerService
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$37,400.00 - $61,600.00
**Target Openings**
8
**What Is the Opportunity?**
Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations CustomerService team at Travelers play a key role in providing a positive experience. In the role of CustomerService Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
The Schedule:
Start Date: 3/23/26
Hybrid Work Arrangement: three days in office and two days remote (8:00am - 5:00pm PST. Monday - Friday.
Training: 3 months
Post Training schedule: 8:30am - 5:30pm PST Monday - Friday.
**What Will You Do?**
+ Successfully complete applicable new hire training.
+ Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
+ Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
+ Navigate multiple systems and platforms simultaneously while interacting with the customer.
+ Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
+ Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
+ May support departmental projects and initiatives and take on other developmental opportunities.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Prior customerservice experience.
+ Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs.
+ Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
+ Ability to analyze information and think critically to make informed decisions.
+ Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
+ Flexibility and resiliency to navigate change.
+ Desire to continuously acquire new skills and knowledge.
**What is a Must Have?**
+ High school diploma or GED.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$37.4k-61.6k yearly 4d ago
Customer Service Associate
Savers | Value Village
Customer service supervisor job in Spokane Valley, WA
Job Title: CustomerService Associate . Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
Up to 50% off store merchandise
Flexible spending accounts
Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
Performance Merit Increases
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
Location: 12205 E Sprague Ave, Spokane Valley, WA 99206
How much does a customer service supervisor earn in Spokane, WA?
The average customer service supervisor in Spokane, WA earns between $34,000 and $56,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Spokane, WA