Clinical Support Representative
Customer service supervisor job in Syracuse, NY
Why Upstate Medical University:
SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.
The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Upstate Medical University's educational mission is anchored by its four colleges-Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences).
Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.
Innovating Healthcare Through Technology
Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation.
Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes.
If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University.
Job Summary:
This position is based in Syracuse, NY.
The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.
Minimum Qualifications:
Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required.
Excellent computer, written/oral communication, interpersonal, and time management skills also required.
Apply Online:
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Client Services Leader (Renewables / Solid Waste / Future Energy)
Customer service supervisor job in Syracuse, NY
There's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that.
Join us as we strive to ensure a sustainable future for our communities and the world we live in.
Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.
Who are we looking for?
Our Environmental business is looking for a Client Services Leader to join their team. In this role, you will lead and help to expand our solid waste and alternative waste processing teams across the U.S., with a focus on the Northeast region of the US. You'll shape strategic plans, identify client needs, and deliver cutting-edge solutions in areas like anaerobic digestion, renewable natural gas, hydrogen, and emerging technologies. You'll also support traditional waste management projects including landfill expansions, closures, and transfer stations. This is your opportunity to build lasting client relationships, mentor rising talent, and collaborate with industry leaders to champion innovative project delivery.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:
Data Collection and Analysis: Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
Engineering Drawings: Create complex engineering drawings to support the communication, evaluation, and implementation of engineering solutions.
Engineering Solutions Design: Design engineering solutions and the associated validation process to enable the realization of a design brief (for example, in terms of functionality, performance, aesthetics, and cost) that conforms to organizational and/or regulatory standards.
Health, Safety, and Environment: Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs) and patterns of behavior within the area of responsibility. Take action to improve performance and to resolve noncompliance with the organization's HSE policies, procedures, and mandatory instructions.
Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Technical Troubleshooting: Manage technical troubleshooting projects, ensuring effective diagnosis of technical issues with equipment and experiments and the development of effective solutions.
Research: Achieve specific goals for a designated part of a research program. Involves working within established research systems.
Project Management: Deliver projects while working within an established program management plan.
Waste Management: Manage specific segments of waste management, involving waste reduction programs, waste segregation, compliance, storage, transport, and disposal.
Client & Customer Management (External): Manage relationships with clients while also helping senior colleagues manage relationships with larger key clients and customers.
What you will bring to the team:
Bachelor's and/or Master's degree in Engineering, Environmental Science or related field
Professional licensure preferred (PE or PG)
At least 12-15 years of experience in the waste and alternative waste processing sector including business development, project management, and technical leadership
Experience in organic waste processing and waste technologies is paramount
Ability to engage and influence various stakeholders, including clients, partners, regulators, and internal teams
If you're interested in pursuing this opportunity, please submit your application below!
Salary range: $94,000 - $158,000 based on experience.
#LI-JK1
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.
Auto-ApplyClient Services Leader (Renewables / Solid Waste / Future Energy)
Customer service supervisor job in Syracuse, NY
There's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that.
Join us as we strive to ensure a sustainable future for our communities and the world we live in.
Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.
Who are we looking for?
Our Environmental business is looking for a Client Services Leader to join their team. In this role, you will lead and help to expand our solid waste and alternative waste processing teams across the U.S., with a focus on the Northeast region of the US. You'll shape strategic plans, identify client needs, and deliver cutting-edge solutions in areas like anaerobic digestion, renewable natural gas, hydrogen, and emerging technologies. You'll also support traditional waste management projects including landfill expansions, closures, and transfer stations. This is your opportunity to build lasting client relationships, mentor rising talent, and collaborate with industry leaders to champion innovative project delivery.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:
Data Collection and Analysis: Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
Engineering Drawings: Create complex engineering drawings to support the communication, evaluation, and implementation of engineering solutions.
Engineering Solutions Design: Design engineering solutions and the associated validation process to enable the realization of a design brief (for example, in terms of functionality, performance, aesthetics, and cost) that conforms to organizational and/or regulatory standards.
Health, Safety, and Environment: Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs) and patterns of behavior within the area of responsibility. Take action to improve performance and to resolve noncompliance with the organization's HSE policies, procedures, and mandatory instructions.
Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Technical Troubleshooting: Manage technical troubleshooting projects, ensuring effective diagnosis of technical issues with equipment and experiments and the development of effective solutions.
Research: Achieve specific goals for a designated part of a research program. Involves working within established research systems.
Project Management: Deliver projects while working within an established program management plan.
Waste Management: Manage specific segments of waste management, involving waste reduction programs, waste segregation, compliance, storage, transport, and disposal.
Client & Customer Management (External): Manage relationships with clients while also helping senior colleagues manage relationships with larger key clients and customers.
What you will bring to the team:
Bachelor's and/or Master's degree in Engineering, Environmental Science or related field
Professional licensure preferred (PE or PG)
At least 12-15 years of experience in the waste and alternative waste processing sector including business development, project management, and technical leadership
Experience in organic waste processing and waste technologies is paramount
Ability to engage and influence various stakeholders, including clients, partners, regulators, and internal teams
If you're interested in pursuing this opportunity, please submit your application below!
Salary range: $94,000 - $158,000 based on experience.
#LI-JK1
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.
Auto-ApplyCustomer Service Professional
Customer service supervisor job in Syracuse, NY
Job Description
Are you an experienced customer support professional or looking for an exciting career for the first time? Affinity recruiting is looking for a Sales Associate for an amazing client in the Syracuse, NY location!
Ideal candidate will have:
Minimum of 1 year of customer service / sales experience!
Excellent written and verbal communication!
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint & Outlook)!
Self-motivated, creative, persistent, flexible & innovative!
Detail oriented!
Duties and Responsibilities:
Manage the relationships with new and existing customers!
Be the primary contact for customers new and existing!
Be the middle person between customers and internal production team, communicating the customers' requirements and requests!
Able to troubleshoot customer issues!
Assist the marketing and sales team with their initiatives!
Will provide support to the sales and marketing team, as needed!
Day to day:
Interacting with customers - taking new orders, processing repeat orders. Working with the production scheduler to obtain ship dates. Troubleshooting issues with the sales and production team.
If this sounds like you, we want to hear from you! Please reply to this posting with an updated resume and a recruiter will reach out to you as soon as possible!
Bill Rapp Super Store Automotive Customer Relations Assistant
Customer service supervisor job in Syracuse, NY
Job Title: Automotive Customer Relations Assistant
Job Type: Full-Time
Compensation Range: $35,000 to $45,000 annually
About Us:
We are a leading dealership in the automotive industry, dedicated to delivering exceptional customer service and high-quality vehicles. We pride ourselves on creating lasting relationships with our customers, ensuring that every experience is positive and seamless. As we continue to grow, we are seeking a motivated and personable **Automotive Customer Relations Assistant** to join our dynamic team.
Position Overview:
The Automotive Customer Relations Assistant plays a crucial role in maintaining excellent customer satisfaction and fostering strong relationships with our clients. You will be the point of contact for customers, assisting with inquiries, managing appointments, and ensuring that their experience with us exceeds expectations.
Key Responsibilities:
Customer Follow-up: Assist with post-sale follow-up calls to ensure customer satisfaction, address concerns, and ensure issues are resolved promptly.
Database Management: Update and maintain customer records in the CRM system to ensure accurate and up-to-date information.
Problem Resolution: Address customer complaints or concerns, working with other departments to find solutions and ensure a positive outcome.
Sales and Service Liaison: Collaborate with sales and service teams to streamline customer interactions, ensuring seamless communication and efficient service delivery.
Marketing Support: Assist with customer outreach programs and promotional campaigns, including surveys, newsletters, and special events.
Administrative Support: Perform general office duties, such as preparing correspondence, maintaining files, and assisting with reports as needed.
Qualifications:
Previous customer service experience, preferably in the automotive industry, is a plus.
Strong communication skills, both verbal and written.
Excellent organizational and multitasking abilities.
Ability to work in a fast-paced environment with a positive attitude.
Proficient in Microsoft Office Suite and CRM software.
Detail-oriented with a customer-first mindset.
A passion for cars and the automotive industry is a plus.
Why Work with Us?
Competitive salary and benefits package.
Opportunities for career growth and development.
A supportive and collaborative team environment.
Employee discounts on vehicles and services.
A company committed to customer satisfaction and excellence in service.
Join our team, where your passion for customer service and the automotive industry will be valued and nurtured!
Customer Service
Customer service supervisor job in Syracuse, NY
Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you will answer phones and sell Glass Doctor services.
We invest in our people and will make sure you have the training, tools, and process to be successful.
If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!
Your Responsibilities as the Inside Sales Representative
As a Glass Doctor ISR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your inside sales skills
Here's what you'll do:
. Front desk receptionist
* Be prepared to discuss in detail the features and benefits of Glass Doctor's services.
* Utilize Glass Doctor's literature, brochures, or flyers when appropriate.
* Enter all pertinent information in Contact Manager to have a record of your prospects, your existing customers and your activities and progress with all those accounts.
* Promptly responds to email requests to secure the opportunity.
* Maintain open lines of communications with ownership/management.
Here's What You Need to Succeed as the Inside Sales Representative:
Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice.
Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward.
Requires a high degree of self-confidence, a driven determination to get the sale made, and a willingness to take on personal responsibility.
Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment.,
Identify Additional Opportunities to Help the Customer: Our accounts view you as the trusted expert to make the best recommendations for their current and future needs.
Education and/or Experience
* Computer literacy and the ability to use standard applications
* Personality suitable to communication effectively with customers and fellow employees.
* Professional appearance and personality.
* Excellent interpersonal and communication skills (written and verbal).
* Must be self-motivated, energetic and results oriented.
This Job Is NOT For You If . . .
* You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.
* You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.
Here's How We Take Care of Our Employees:
* Paid Training
* Bonuses & Incentives
* Benefits Package
* PTO and Vacation
At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. Pay range is $15-$25 per hour depending on experience. Also, we have a bonus structure in place.
If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?
APPLY TODAY!
Customer Experience Manager Nights and Weekends Part Time
Customer service supervisor job in Syracuse, NY
Store - SYRACUSE-DEWITT, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$16.50 - $22.50
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyPart Time Customer Service Associate
Customer service supervisor job in Syracuse, NY
The **Part Time** **Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage** : $17.00/hr
**Qualifications:**
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Student Engagement Specialist
Customer service supervisor job in Syracuse, NY
Promise Zone- School Based Initiatives On-Site
FULL-TIME: Non-exempt: 40hours
Put the CARE in your CAREER!
At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you're looking for a career with purpose that creates lasting change in the community, we encourage you to apply.
In this role, you will:
(In conjunction with school social worker(s), psychologist(s), counselor(s), and administration)
Proactively identify students in need of social, behavioral, and mental health supports, and connect those students with opportunities for growth and development within a school's multi-tiered system of support.
Implement intervention strategies as developed and shared with the school support teams.
Link students with available school and community-based services.
Monitor effectiveness of interventions and make adjustments as needed.
Engage students and families to foster positive home-school connections.
Collaborate with school administrators, social workers, and school team members to ensure service expectations are met.
Implement other supports to meet student needs as directed by school social worker, psychologist, counselor, or administrator.
Serve as a resource to faculty regarding social and behavioral concerns of youth.
Support the implementation of a culturally inclusive and supportive school climate that centers the voices and needs of youth.
Perform other related duties as assigned.
Requirements
EDUCATION AND EXPERIENCE:
Graduation from regionally accredited or New York State registered college or university with Bachelors' Degree in Human Services, Education, or related field, and (2) years professional experience in working with school aged youth, OR equivalent education and work experience (see CCSI's equivalency chart )
Additional Requirements:
Able to attend offsite meetings and trainings on time to meet requirements of position.
Satisfactory completion of required background screenings: criminal, Statewide Central Register.
Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI's Code of Conduct and CCSI's Privacy and Security Policies, New York State regulations and Federal regulations.
At CCSI, you'll enjoy
Market-competitive compensation
An award-winning Wellness@Work and employee benefits program.
An organization that is committed to racial equity and anti-racist practices.
Continuous professional development opportunities
A voice in shaping CCSI's ever-evolving diverse company culture.
We Are CCSI!
For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations' potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.
CCSI offers a regular information session for job seekers. Click here to learn more.
CCSI does not accept inquiries from third-party recruiters or search agencies.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary Description $20.70 per hour
Dining Services Supervisor
Customer service supervisor job in Syracuse, NY
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyService Supervisor
Customer service supervisor job in North Syracuse, NY
Milton CAT is seeking an experienced Shop Service Supervisor. The Service Supervisor is responsible for the workflow and scheduling of jobs in the shop, and for the maintenance of customer and company heavy equipment and components. Depending on the location and assignment, the Supervisor will be responsible for some or all of the functions and duties listed below. These may require working hours in addition to the normal work schedule for emergency calls or routine service as required.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65K-$75K based on experience. This is a salaried position with bonus potential.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Open and close service calls and maintain WIPX in AX.
Maintain Schedule of repairs in AX.
Control workflow of repairs.
Orders replacement parts ensuring that parts ordered are correct and complete at time of order.
Coordinates the installations, testing, and operation of new machine attachments.
Maintain rental fleet equipment, work tool inventory, yard organization.
Prepares inspection and appraisal reports.
Prepares accurate and complete service reports timely.
Flexible to work occasional after hours when needed to meet customer needs.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist in time-card entries, review, closing and invoicing work orders.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Performs related duties as assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
Preferred experience on CAT heavy equipment or similar equipment.
Proficient in mechanical systems (transmissions, engines, hydraulics, etc.).
Proficient in the use of a computer and related software.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Heavy equipment service/maintenance knowledge.
Must be able to work in a dynamic, fast paced service environment.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplyTransfusion Services Supervisor/Coordinator
Customer service supervisor job in Syracuse, NY
This independent, for profit, state-of-the-art, clinical and anatomic pathology reference laboratory is seeking a permanent, full-time Chemistry Supervisor. Under the general direction of the Transfusion Services Manager, the supervisor demonstrates critical thinking skills, scientific judgment, and leadership.
Responsibilities include (but are not limited to):
- Staffing according to workload
- Developing and implementing continuous process improvement projects
- Interfacing with lab administration
- Providing supervision and support to the Chemistry staff
- Expected to serve as a liaison (when needed) between staff and the senior management staff
Required education and experience:
- Bachelor's Degree in Medical Technology
- Must qualify as a Medical Technologist under NYS Department of Health Regulation
- 4-6 years of relevant clinical laboratory experience
Pavement Services Manager
Customer service supervisor job in Syracuse, NY
Job Description
Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion.
ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management.
Location: Albany (Clifton Park), NY or Syracuse, NY (This is not a remote position)
Pavement Services Manager Perks & Benefits:
Competitive pay with opportunity for growth
Work directly with both technical and management staff
Competitive Health Insurance with multiple plan options
Paid Vacation/Sick/Personal/Holidays
401(k) Retirement Savings Plan with company match
Potential for Profit Sharing
Pavement Services Manager Qualifications:
Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience
Demonstrated experience in a leadership role with strong people and resource management skills
Strong written and verbal communication skills
Ability to effectively multitask in a fast-paced, dynamic work environment
Attention to detail and strong organizational skills
Positive attitude with the ability to work both independently and in a team environment
Pavement Services Manager Responsibilities:
Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule
Manage technical services to meet federal, state (e.g., DOT), and client specifications
Provide technical guidance on pavement projects to troubleshoot quality control issues
Compile and distribute comprehensive reports of test data and manage record-keeping
Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation
Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE)
Coordinate workload, staffing levels, and utilization within the service area
Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services
Perform project site visits, safety audits, and staff training evaluations
Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area
Participate in professional and trade organizations and related events to promote pavement testing services
Support Operations Managers in development of staffing and certification plans to support Divisional budgets
ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.
Customer Service Teammate
Customer service supervisor job in Liverpool, NY
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $15.50 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer service Representative / Veterinary Assistant
Customer service supervisor job in Groton, NY
Job DescriptionThe Groton City Animal Hospital is expanding and looking for a dual full-time position approximately 36-40 hrs per week for a Customer service Repesentative(CSR)/ Veterinary Assistant. We are looking for someone who is dependable, has good communication skills, able to work indepently as well as with a team. This person will be working as a CSR approximately 2 days a week and as a veterinary assistant 2 days a week.
General resposibilities to include:
CSR -Greeting clients and patients, answering phones, scheduling apppointments, basic clerical and accounting work.
Veterinary Assistant - Assist doctors and licensed veterinary techncians (LVT) as needed, in exam rooms with restraining animals, assisting with blood draws, assisting to taking radiographs, processing lab samples, routine cleaning, and more all while under the supervision of the LVT or doctor.
Experience is preferred, but willing to train the right person.
We offer a 4 day work week and 1 Saturday a month from 8 to 12. We have paid holidays, personal, sick, and vacation time. Health insurance, uniform allowance, 401 K, and encourage continuing education.
Supervisor Customer Service
Customer service supervisor job in New Berlin, NY
Do you want to work for a World Class Artist Materials Manufacturer?
Leave “corporate” behind and unlock your passion for ingenuity in a mission based, creative culture where doing well and doing good are one in the same. Golden Artist Colors is a world class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world class brands of professional artist paints, and by supporting the arts with partners who share our values and mission.
Who are we?
Golden Artist Colors is a manufacturer of art materials revered across the globe by professional and aspiring artists. Employee owned and based in Central NY, Golden's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. Our portfolio includes the well-established Golden brand which has set the standard for professional quality acrylic paints since 1980, as well as two newer brands- Williamsburg oils which was acquired in 2010, and QoR watercolors which were created by Golden in 2014.
Golden Artist Colors is seeking a:
Position Title: Customer Service Supervisor
Department: Sales / Customer Service
Supervisor: Sales Director
Location: New Berlin
Responsibilities:
The Customer Service Supervisor manages the Customer Service department's operations and ensure that activities are completed in a professional, timely and efficient manner. Lead, motivate, and continuously train department personnel to ensure compliance with established procedures. Maintain and regularly review Standard Operating Procedures and departmental performance metrics to stimulate continuous learning. Conduct regular performance reviews with a participatory mindset designed to create and sustain a team focused effort.
Requirements:
Education Required:
2 year degree in business administration, operations management, logistics, or other related functions
Experience Desired:
How much:
5-7 years
Type experience:
1-3 years in a leadership role with supervisory responsibilities
5-7 years of office experience in a manufacturing environment
Our extensive benefits package includes:
Employee Stock Ownership Plan (ESOP).
Medical and Dental Insurance
401(k) with Employer match
No-cost Life Insurance and Long-Term Disability Benefits
Paid Holidays and Time Off
Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries.
Wellness Reimbursement Program
Continuing Education Reimbursement
Child Care Reimbursement
Paid Community Service Hours
Employee Discount on Product
Employee assistance program
Referral Bonus program
Auto-ApplyStudent Engagement Specialist
Customer service supervisor job in Utica, NY
The Student Engagement Specialist will support students in the Utica City School District by providing the facilitation and coordination of individualized wraparound services. Promotes the philosophy and mission of the agency by performing the following duties.
Duties and Responsibilities:
Assist in the identification, enrollment and monitoring of students in need of services.
Provide Tier 2 Interventions and supports to identified students.
Monitors, analyzes, and collaborates with teachers, therapists, other mental health staff and students in developing, implementing and monitoring individual student academic and behavioral progress and goals for identified students.
Works to coordinate and monitor ICAN Services for identified UCSD students in need.
Assists in the design, coordination, and implementation of groups with identified students.
Serve as a liaison between families of identified youth and school officials to better engage them in their child's educational process.|
Collaborate with other ICAN programs and services that might benefit UCSD students.
Assist in the design, implementation, oversight and delivery of various truancy initiatives to ensure students remain engaged in their educational process.
Directs students to use positive behaviors for success in the classroom and with diverse teaching styles.
Support various UCSD initiatives by working to recruit and retain students in those programs.
Adheres to best practices in professional ethics and boundaries.
Evaluates crisis situations and escalated behaviors and provide appropriate interventions and support.
Additional duties may be assigned, on an as-needed basis.
Education/Experience:
Associates Degree in Education, Special Education, Psychology, Social Work, or related field and four years relevant experience or Bachelor's Degree in Education, Special Education, Psychology, Social Work, or related field required.
At least two years relevant experience in traditional and non-traditional youth service setting required.
Additional professional development in specialty areas helpful.
Ability to adjust to student, staff, and program needs.
Experience working with students with severe emotional and behavioral problems required.
A valid NYS Driver's License is preferred; reliable transportation is required.
Auto-ApplyCustomer Service Team Leader
Customer service supervisor job in Cicero, NY
Job Description
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serves as Leader on Duty as dictated by schedule:
Ensures safe work practices are followed at all times
Ensures the facility is neat, clean, and organized to prevent injury or accident.
Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
Assists with supervising the daily cash drawer balances and deposits of store receipts:
Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
Balances cash and deposits store receipts as required.
Assists with the transmission of all required reports.
Assists with the supervision of all employees.
Reviews customer concerns and resolves appropriately.
Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
Performs the duties of various team member roles as staffing needs arise.
Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
Maintains proper security of all company assets.
Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.
SUPERVISORY RESPONSIBILITIES:
Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.
EDUCATION AND/OR EXPERIENCE:
Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.
Or equivalent combination of education and experience.
COMPUTER SKILLS:
Must be proficient in Microsoft Word, Excel, and Outlook.
LANGUAGE SKILLS:
Ability to read and understand documents such as time cards and policy manuals.
Ability to write routine reports.
Ability to speak effectively and communicate clearly to other employees and customers.
MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.
WORK ENVIRONMENT:
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.
SCHEDULING REQUIREMENTS:
Must have open and flexible availability, and be willing to work evenings and weekends.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.
Physical Demands- Customer Service Team Leader
Frequency
Never
Almost Never
Occasionally
Almost always
Always
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
X
Crouching
X
Kneeling
X
Balancing
X
Lifting and Carrying
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
X
60 to 100 lbs.
X
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
CUSTOMER SERVICE Hardware Store ADVANCED
Customer service supervisor job in Newark, NY
Job DescriptionBenefits:
Locally owned and operated
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
You might be a great fit if
You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary:
We are looking for passionate and empathetic Customer Service Representatives who thrive on creating exceptional customer experiences. In this role youll be the voice of our brand-resolving issues, answering questions, and building lasting relationships with our customers. As a Customer Service Representative, you will be responsible for maintaining a clean and organized store environment as well as continuously expanding your own knowledge of the industry, trends, product offerings, and their applications. This job includes, but is not limited to, the following responsibilities:
Responsibilities:
Provide exceptional customer service by assisting customers both in-store and by phone, addressing inquiries and guiding them to appropriate merchandise and solutions.
Provide project solutions and complementary product suggestions to enhance customer projects.
Contribute to overall store performance by effectively closing sales and promoting loyalty programs and add-on products.
Maintain a clean, organized, and well-stocked store which includes restocking inventory, performing routine shelf maintenance, updating pricing labels, and executing general maintenance tasks as needed.
Assist customers with their purchases including loading items into their vehicles when necessary.
Communicate current and upcoming sales, promotions, loyalty membership advantages, and other special offers to customers.
Demonstrate a commitment to continuous learning by being informed about new products, services, and vendor offerings to improve the overall customer experience.
Share observations and ideas for improvements to be made in meeting our customer service objectives.
Perform additional duties as assigned to support store operations and team objectives.
Qualifications:
Outstanding customer service skills
A professional, courteous, and pleasant demeanor.
Advanced knowledge and talent related to at least one of the store's product categories, and general knowledge and interest in multiple categories within the store.
A desire to learn with a willingness to continue to learn.
Organized self-starter who thinks independently and solves problems.
Strong math, reading, writing, and communication skills.
Ability to carry out detailed but uninvolved written or oral instructions.
Able to work a flexible schedule, including evenings, weekends, and holidays.
Goals:
Boost overall sales by matching customer needs with store products and services, enlisting new members to the stores loyalty program, and becoming a trusted problem solving project resource to customers within the store.
Continually expand knowledge of all departments in the store.
Develop into a versatile team member capable of supporting multiple store functions.
Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
Develop skill sets of an assistant store manager or store manager, demonstrating excellence in customer service, mastery of hardware skill sets, and reputation as a leader among your peers.
CUSTOMER SERVICE Hardware Store ADVANCED
Customer service supervisor job in Newark, NY
Benefits:
Locally owned and operated
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
You might be a great fit if…
You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary:We are looking for passionate and empathetic Customer Service Representatives who thrive on creating exceptional customer experiences. In this role you'll be the voice of our brand-resolving issues, answering questions, and building lasting relationships with our customers. As a Customer Service Representative, you will be responsible for maintaining a clean and organized store environment as well as continuously expanding your own knowledge of the industry, trends, product offerings, and their applications. This job includes, but is not limited to, the following responsibilities:
Responsibilities:
Provide exceptional customer service by assisting customers both in-store and by phone, addressing inquiries and guiding them to appropriate merchandise and solutions.
Provide project solutions and complementary product suggestions to enhance customer projects.
Contribute to overall store performance by effectively closing sales and promoting loyalty programs and add-on products.
Maintain a clean, organized, and well-stocked store which includes restocking inventory, performing routine shelf maintenance, updating pricing labels, and executing general maintenance tasks as needed.
Assist customers with their purchases including loading items into their vehicles when necessary.
Communicate current and upcoming sales, promotions, loyalty membership advantages, and other special offers to customers.
Demonstrate a commitment to continuous learning by being informed about new products, services, and vendor offerings to improve the overall customer experience.
Share observations and ideas for improvements to be made in meeting our customer service objectives.
Perform additional duties as assigned to support store operations and team objectives.
Qualifications:
Outstanding customer service skills
A professional, courteous, and pleasant demeanor.
Advanced knowledge and talent related to at least one of the store's product categories, and general knowledge and interest in multiple categories within the store.
A desire to learn with a willingness to continue to learn.
Organized self-starter who thinks independently and solves problems.
Strong math, reading, writing, and communication skills.
Ability to carry out detailed but uninvolved written or oral instructions.
Able to work a flexible schedule, including evenings, weekends, and holidays.
Goals:
Boost overall sales by matching customer needs with store products and services, enlisting new members to the store's loyalty program, and becoming a trusted problem solving project resource to customers within the store.
Continually expand knowledge of all departments in the store.
Develop into a versatile team member capable of supporting multiple store functions.
Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
Develop skill sets of an assistant store manager or store manager, demonstrating excellence in customer service, mastery of hardware skill sets, and reputation as a leader among your peers.
Compensation: $15.75 - $19.50 per hour
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.
Auto-Apply