Customer Service Supervisor Jobs in Tamiami, FL

About Us: The Pharmacy Hub works with pharmaceuticals brands, manufacturers, health brands, telemedicine companies, and healthcare companies to deliver their products directly to their patients. The Pharmacy Hub has the ability to deliver products such as; pharmaceuticals, medical devices, or other health care products directly to consumers. Job Summary As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls. Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Our Customer-first mindset allows us to develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs. Innovation for intervention in care, as we develop advanced compounding solutions and products to better support patient health outcomes. Continuous improvement in our processes and offerings, supported by intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. The Customer Support Specialist will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. Essential Functions and Responsibilities Ticket Management: Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally. Prioritize and manage a high volume of tickets to ensure timely resolution. Phone Support: Answer incoming customer calls, providing assistance with order-related questions and concerns. Effectively communicate product information, policies, and procedures to customers. Order Follow-Up : Track and follow up on customer orders to ensure timely delivery and address any delays or issues. Provide customers with updates on their order status and resolve any discrepancies. Customer Interaction: Build and maintain positive relationships with customers through exceptional service. Document customer interactions and feedback to improve service quality. Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience. Qualifications Fluent in English; bilingual proficiency in Spanish preferred but NOT required Flexible work schedule, including weekends and ability to work evening shifts (3:00 pm to 10:00 pm) Strong numerical aptitude for accurate charging and billing processes Clinical background or experience in a healthcare setting preferred but not required Proven ability to multitask effectively Proficiency in Microsoft Excel and email communication Additional Skills and Competencies Familiarity with pharmacy software systems Customer service experience, particularly in a healthcare or pharmacy setting Excellent interpersonal and communication skills Work Environment Office environment Cognitive and Physical Demands Requires prolonged sitting and telephone usage Requires the use of office equipment such as computer terminals, telephones or copiers Requires normal vision range Ability to read, hear, speak, keyboard, reason and problem solve Schedule 5 days per week fully onsite in Miami Gardens office This schedule requires flexibility to accommodate pharmacy operations and meet patient demands.

A fast-growing company in the furniture industry is seeking a Customer Care Manager to lead a team dedicated to providing top-tier service. This role requires a strong leader and mentor who can foster a culture of collaboration, accountability, and customer satisfaction while ensuring operational excellence. Responsibilities Include: Leading and coaching a team to deliver outstanding customer service. Developing and improving processes and systems with a customer-first approach. Monitoring performance metrics and ensuring KPI targets are met. Managing day-to-day operations, including scheduling, staff management, and service levels. Collaborating with teams to enhance customer care policies and training programs. Capacity planning to meet the demands of a fast-growing business. Setting an example by consistently prioritizing the customer experience. Ideal Qualifications: 3+ years of experience in customer service leadership. Strong leadership, communication, and problem-solving skills. Proven ability to analyze data and make strategic, data-driven decisions. Experience with CRM, OMS, Excel, G-Suite, and Airtable. Ability to manage, mentor, and motivate a team effectively. Bachelor's degree in Business, Marketing, or equivalent experience. What's Offered: Comprehensive health benefits. Career growth opportunities in a dynamic start-up environment. Paid holidays.

A global financial firm is looking to hire several Client Onboarding Specialists to join their Wealth Management division, specifically supporting broker-dealer clients. In this role, you will play a crucial part in ensuring a seamless and efficient onboarding experience for new clients, while maintaining compliance with regulatory requirements. ** Bilingual in Spanish is REQUIRED ** ** This is a contract assignment and will be hybrid 3 days onsite in their Aventura office / 2 days remote ** Key Responsibilities: Guide broker-dealer clients through the onboarding process, from initial documentation to account activation. Ensure all client information, documentation, and KYC (Know Your Customer) requirements are accurately collected, verified, and processed in a timely manner. Assist clients in completing necessary forms and provide support throughout the onboarding journey. Serve as the primary point of contact for new broker-dealer clients during the onboarding process. Effectively communicate timelines, requirements, and next steps to clients and internal teams. Address any client queries or concerns and resolve potential issues during the onboarding process. Ensure all client onboarding activities comply with internal policies, regulatory standards, and anti-money laundering (AML) requirements. Maintain accurate records and documentation to meet audit and regulatory standards. Work closely with the compliance and legal teams to stay updated on relevant regulatory changes. Qualifications: Minimum of 3-5 years of experience in client onboarding, preferably within wealth management, broker-dealer, or financial services. Strong understanding of KYC, AML, and regulatory requirements. Excellent communication and interpersonal skills. Detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Proficiency with CRM systems and wealth management platforms. Ability to work independently and as part of a team. Pay: $35-$45/hr

LD&D, a leading real estate development, investment, construction, and design firm, is looking for a Customer Experience Manager to join our team. This role is ideal for a highly motivated and organized professional with a passion for delivering exceptional client service and fostering long-term relationships. The Customer Experience Manager will be instrumental in maintaining and enhancing client engagement, anticipating needs, and ensuring a seamless service experience. Key Responsibilities Serve as the primary point of contact for key clients, addressing their concerns, fostering trust, and keeping them informed about project developments. Manage calls, emails, and messages with professionalism, ensuring timely and accurate responses. Welcome and assist scheduled visitors and walk-in clients, creating a refined, client-centric experience. Identify and anticipate client needs, delivering strategic, tailored solutions. Work closely with the Vice President of Business Development to align client priorities with LD&D's business objectives. Lead client issue resolution, acting swiftly and professionally to ensure optimal outcomes. Develop and implement strategies to enhance client satisfaction and mitigate service-related risks. Qualifications Bachelor's degree in Communications, Marketing, or a related field. Fluency in English and Spanish is required; additional languages are a plus. Strong communication skills, with the ability to engage professionally and effectively in both written and verbal interactions. Proven track record in client relationship management, with experience cultivating strong partnerships and ensuring long-term satisfaction. A proactive, strategic mindset, with problem-solving and conflict resolution skills to enhance the client experience. Exceptional organizational abilities, including time management and multitasking in a fast-paced environment. High level of professionalism, discretion, and courtesy across all interactions. Position Overview The Customer Experience Manager will act as a trusted advisor to high-value clients, ensuring seamless communication and delivering personalized service that fosters loyalty. This role requires close collaboration with the Vice President of Business Development to align client priorities with the company's long-term vision. Additionally, the Customer Experience Manager will drive initiatives to optimize client engagement, continuously refining service strategies to enhance quality and efficiency. Compensation & Benefits LD&D offers a competitive salary based on experience and comprehensive healthcare benefits.

About the Company Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance. About the Role As an Underwriting Customer Service Team Leader, you will supervise the underwriting and customer service team, ensuring that all processes are conducted efficiently and effectively. You will plan, organize, supervise and evaluate the performance of the team. You will develop, implement and monitor work plans to achieve Company's business priorities. This role requires the team leader to continually work to improve work processes, procedures and tools applicable to team responsibilities in order to achieve Company goals. You will manage the quality assurance to ensure customer service standards are met and underwriting processes are performed within approved Company underwriting guidelines. You will provide leadership to create and foster a high performing, positive, service-oriented work environment. The ideal candidate will possess strong organizational, time management and conflict resolution abilities. Responsibilities Leads the team to achieve or exceed goals and objectives. Communicates job expectations clearly. Plans and monitors results, including coaching, supporting, and providing constructive feedback to employees. Demonstrates a continuous capacity to learn, adapt, and innovate as business conditions and needs change. Identifies business issues and opportunities. Determines the financial and operational breadth of the opportunity and then creates systems or processes to address the situation. Follows through by building support for recommended solutions and then the necessary documentation and change requests to implement these solutions. Builds our team by recruiting, selecting, and training employees in a safe and secure work environment. Manage employee work schedules including assignments, training, vacations and paid time off. Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information. Maintains quality service by establishing and implementing customer service standards, analyzing and resolving quality and customer service challenges, and recommending process improvements. Appropriately communicates information through department meetings, one-on-one meetings, and appropriate communication. Develops critical skillsets of their team as well as assisting their team with career development goals. Handles customer and agent escalations. Contributes to business goals, performance metrics, and effectively uses tools and technology. Supports workload surges and/or catastrophe operations to include working significant overtime during designated catastrophe events. Partners with internal resources to facilitate operations. Qualifications Bachelor's degree or equivalent underwriting work experience. Required Skills Demonstrated leadership abilities. Must be a team-oriented individual to work with clients, other team members, and internal partners. Availability to work, when appropriate, after hours and on the weekend. Excellent verbal and written communication skills. Bilingual English / Spanish verbal and written. Current Florida 2-20 Resident General Lines license or ability to obtain within initial 90 days. Demonstrated knowledge of Microsoft Office products. Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. Strong analytical and problem-solving skills. Ability to learn new technologies. Pay range and compensation package This full-time position is open to experienced candidates with compensation and job responsibilities based on experience and skill set. This job is located onsite in Plantation, Florida. Applicants must be willing to complete tasks outside of formal job requirements. A generous benefits package is offered. The Responsive Offer In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including: 401(k) Medical, dental & vision, including free preventative care Wellness & mental health programs Health savings accounts with company contributions & life insurance options Paid time off Holiday pay Paid & unpaid sick leave where applicable, as well as short & long-term disability FMLA leave Diverse, inclusive & welcoming culture Career development How to Apply Use the “Apply” button at the top of the page to upload a cover letter explaining your interest in this position and a current resume and complete the application process. The Responsive Culture: At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are: Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem. Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently. Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers. Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes. Equal Opportunity Statement Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

At BogeGroup, we seek individuals who are eager to learn and are deeply committed to continuous self-improvement. We value those who focus on enhancing their skills 365 days a year to create a positive impact on people's lives while achieving their own goals. As a Customer Account Manager, you are directly responsible for impacting lives through working 1-on-1 with clients to deliver and complete funding consulting services while collecting remaining balances for those services. A successful candidate will demonstrate a strong desire to excel as a top producer, possess a positive and hardworking attitude, and exhibit exceptional communication skills. ABOUT BOGEGROUP Our mission is to empower individuals to expand their life using funding, business and investing tools. We created and partnered with several companies that provide business and investing tools through 1-on-1 mentorships, workshops and opportunities to help people get to where they want to go faster. All of our team members embody our core values that create our culture and guide the hiring process: We are inspirational, disciplined, accountable, results-oriented, transparent and aligned. Founded by business expert, Andrew Imbesi, BogeGroup has helped thousands of small businesses and aspiring entrepreneurs and investors grow and scale with the help of accessing over $100,000,000 of 0% Interest Business Credit Funding. With over helping about 3,000 people in the last two years, BogeGroup has made itself known with the funding consulting it provides to clients and continues to expand. We operate nationally and are looking for Customer Account Manager to drive the growth in becoming the #1 funding company in our industry. OBJECTIVES Be willing to take more than 6 hours worth of 1-on-1 consulting calls per day in an 8-hour work day Deliver and complete over 40 active clients per month Collect payments owed for consulting services Obtain client testimonials once funding is complete Build and nurture relationships with clients and businesses Communicate with clients and self-book appointments to consult clients based on what they need Diffuse situations and encourage clients to be solution-oriented Monitor client progress, report outcomes, and pinpoint areas for enhancement. Coordinate with internal teams to ensure client requirements are fulfilled and any concerns are addressed promptly. Support clients in preparing and submitting applications for funding. Provide comprehensive guidance throughout the funding process, resolving queries and offering advice. Role-play for over 1 hour per day to continuously develop communication skills and gain confidence in the consulting process Track accurate statistics at the end of the day COMPETENCIES Strong ability to communicate with clients regarding BogeGroup Financial Consulting Solutions Ability to meet or exceed quotas of clients completely delivered, remaining balance of the services and number of testimonials Have strong emotional intelligence Competency in talking to people interested in different business ventures from all walks of life Hunger to recover qualified clients and encourage them to continue with services Genuine desire to build relationships with prospects that want to change their lives by providing value while consulting Ability to think quickly on feet and solve client's problems Leverage CRM and be accurate in taking notes on clients Ability to follow a script while willing to improve and develop communication skills using company resources to use beyond the script Disciplined with consistent follow up and ability to get creative when reaching out to clients (i.e. video messages, email…etc) Applying strong level of interpersonal and communication skills Be coachable on how to improve your statistics Work weekends if needed Ability to work in a fast-paced environment Able to work on zoom with clients Strong obsession for personal development EDUCATION AND EXPERIENCE GED or high school diploma preferred Preferred at least 1-2 years' work experience in a collection based or delivery role with a training, organizational development or content development focus PHYSICAL REQUIREMENTS Prolonged periods sitting at a desk and working on a computer using zoom COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce BogeGroup recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to **************************. Already a BogeGroup candidate? Please connect directly with your recruiter to discuss this opportunity.

: Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of fuel supply and logistics solutions for the world's largest airlines, militaries, and corporate operators. AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel's aggregate volume within a network of over 3,000 airports as well as the company's specialized expertise in delivering products safely and on-time. AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG's team and with offices in Miami, Houston, Toluca, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch. AEG Core Values: Excellence & Teamwork Entrepreneurship & Innovation Respect & Trust Always Do What's Right Position Description: The Customer Service Lead would support Customer Service Supervisor and Director overseeing the day-to-day operations of the customer service department. Responsibilities: Customer Service Lead will work closely with Customer Service Supervisor to ensure the department team is following protocols and giving customers excellent service. Training new customer service team members. Using customer relationship management software (CRM) to document customer interactions. Monitoring average call length and overall team volume. Listening to individual calls to ensure quality as needed. Leading performance reviews for team members. Creating intervention and improvement plans for team members. Resolving escalated customer issues. Motivating customer service team to meet goals. Helping customers by answering questions, resolving problems, and providing information about services via phone call, email, chat. Verifying customer service representatives to ensure they are providing excellent service to customers. Interacting with customers and merchants directly to answer questions about the AIR card and the service. Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Perform other duties as assigned. Required Skills and Experience: High school diploma or equivalent. Customer service experience required. Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Multitasking and organizational skills. Availability to adapt to change and to learn fast. Ability to answer a high volume of calls and/or emails daily. Desired Skills and Abilities: Attentiveness and patience Time-management skills Ability to find the positive in any situation. What We Offer: Competitive salary package 4 weeks of PTO to start (for a total of 27 days). Health Benefits through Florida Blue Dental & Vision Insurance through SunLife 6% match on 401K A collaborative and innovative work culture.

Customer Service Assistant - The Bizarre Agency | Coral Gables Are you ready to take the first step toward a bright future in customer service? At The Bizarre Agency, we value attitude, passion, and personality-and we're looking for driven, energetic individuals to make an impact from day one. About the Role This isn't just a job-it's an opportunity to kickstart your career in a fun, fast-paced environment where no two days are the same. Whether you're a recent graduate or someone looking for an exciting entry into customer service, this role is perfect for you. No prior experience? No problem! Full training is provided-all you need is a great attitude and a love for working with people. Key Responsibilities Be the Brand Ambassador: Represent our clients as the face and voice of their products and services. Engage with customers, provide expert product knowledge, and deliver standout presentations. Customer Engagement: Build meaningful connections with customers, answer their questions, and ensure exceptional service with every interaction. Dynamic Work Environment: Split your time between office-based tasks and meeting customers in the field. Sales & Marketing Activities: Gain hands-on experience in various sales and marketing initiatives, developing skills to set you apart as a proactive problem-solver. Why You'll Love This Role Career Growth & Development: We invest in your success, providing continuous training and support to help you grow into leadership roles. Uncapped Earning Potential: Base salary plus commission and performance bonuses-your success is in your hands. Supportive Team Culture: Work alongside a friendly, driven team that celebrates wins together. Exciting Work Environment: No two days are the same-enjoy variety, challenge, and opportunities to build your skills in a high-energy setting. Who We're Looking For People-Focused: You genuinely enjoy interacting with customers and providing top-tier service. Confident & Outgoing: You're comfortable approaching new people, starting conversations, and delivering engaging presentations. Motivated & Ambitious: You're eager to learn, grow, and take your career to the next level. Next Steps Shortlisted candidates will be contacted within 3-4 business days to arrange an interview. Interviews will be conducted online via Zoom. This is an in-office role, based in Coral Gables-applicants must be able to commute daily. We're hiring immediately-so if you're ready to join an energetic, supportive team and take your career to new heights, apply today!

Only candidates with US Work Authorization will be considered. Primary Responsibilities: The Account Services Team Leader has the responsibility to manage the execution of activities and tasks under the ownership of the department. Supervises all area's activities, assuring that all requests are processed and approved according with the Bank's written policies and procedures. The function has as objective to support and execute the demands from the clients (including internal requests), also support other areas of the Bank and Broker Dealer. Includes the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated with the job. Manage team's daily work, productivity, volume and KPIs. Prepare reports regarding CRM360 activities on a daily / monthly basis. Provide team's statistics monthly. Ensure the resolution of findings and recommendations and recommendations raised by the internal and external audits and FDIC regulators. Supervise and process all maintenance for new/existing clients such as personal information, account title, change of addresses, updating phone numbers and emails, types, adjustments, sweep accounts among other maintenance requests for the bank and Pershing. Review account officers' discrepancies between DDA and CD accounts monthly. Monitor the opening of new CIF for clients as requested by different areas of the bank and Pershing. Monitor the review of account Opening documents for accuracy. Reviews and Update W-8 forms to certify accounts to avoid any withholding for bank and broker dealer. Responsible for reviewing and approving the opening and closing Certificate of Deposits for new and existing clients. Review the process of manual interest input on CDs when needed. Monitor the completion of all reconciliations of different G/Ls and Account concentrations that are used for internal processes. Overseeing the process of unposted items to correct accounts. Responsible for making sure all customers' requests receive by 360 CRM are processed and analyzes these requests to provides solution or additional information when needed. The account services team leader will need to communicate regularly with other departments, being responsible for managing all the investigations and inquiries raised. Responsible to open and follow any Jack Henry cases created for specific issues or concerns. Supervise the signature Verification on all client's requests. Approve all the P.O.D entries in AS400. Monitor the process of all ACH files (Incoming and Originations) and provide guidance on anything related to ACH per NACHA rules. Review all transactions requested by our clients at the Branch, including authorizing overrides for any customer needs or transactions. Review daily work processed by the Tellers, such as checks or cash balancing. Review Exception Item Processing (EIP) including NSF, Chargeback, and review of Checks, incoming and outgoing return items. Monitor the scanning of client's file and allocation of documents to the imaging system (Synergy) Review audits confirmation. Reply Audit request accurately and in a timely manner. Handle the annual privacy notices and abandoned property filing. Support department employees in their daily work and projects. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent computer, people skills, as well as organizational skills. Flexible Schedule that may require to do overtime. Education and Experience: High School Diploma or bachelor's degree preferred, 5 years + Customer Service experience and banking experience, including bank regulations is preferred. Language Skills: Speak, read, and write English and (Spanish for the LATAM market or Portuguese for the Brazil market considered a plus). Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office applications, Database, Internet, Spreadsheet and Word Processing software. Equal Opportunity/Affirmative Action Employer, M/F/V/D Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

TalentoHC has partnered with a reputable organization seeking a detail-oriented Customer Account Coordinator to support the Account Manager and Sales team. This role is essential in maintaining efficient order flow management by implementing effective procedures and policies that align with company objectives. Key Responsibilities: Order Processing: Ensure all orders are processed accurately and within each account's designated shipping window while adhering to vendor compliance guidelines. Time Management: Organize workflow efficiently to meet shipping deadlines. Cross-Department Collaboration: Work closely with internal teams to coordinate purchase order timelines, monitor inventory availability, and address accounting-related issues. Logistics Coordination: Manage routing with customers' logistics teams or systems to ensure smooth shipping processes. Shipment Monitoring & Reporting: Review daily reports, track shipment statuses, and proactively address any non-conformances to meet performance standards. Vendor Compliance: Stay updated on vendor compliance changes to prevent chargebacks. Perform other duties as assigned. Qualifications & Skills: Strong leadership, sound judgment, and exceptional organizational skills. High school diploma required; college coursework preferred. A Bachelor's degree in Business, Supply Chain, or a related field is a plus. Minimum 5 years of customer service experience with order management responsibilities. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.). Talento Human Capital Management is an equal opportunity employer. People are at the center of what we do! Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives, and skills is how. People + Passion + Perseverance = Progress. About Talento: Talento Human Capital Management provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the Americas, Europe and As

Contact Center Supervisor - Onsite (Ft. Lauderdale, FL) Who We Are: International Payout Systems Inc. (i-payout) is a leading FinTech company that supports the growth of e-commerce by enabling multinational companies to expand globally. What We Need: We are seeking an onsite Contact Center Supervisor to oversee and develop our in-office Customer Support Team. This person will be responsible for managing daily operations, ensuring team efficiency, and upholding a high standard of customer service. GREAT TO HAVE: A financial background and experience with AI-driven technologies-such as Intelligent Virtual Assistants (IVA), Digital Virtual Assistants (DVA), and chatbot development-are a strong plus. Salary Expectations: $85k+ Responsibilities Team Leadership: Lead, coach, and develop a team of Customer Support Representatives to meet and exceed performance goals. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and collaborative team environment. Daily Operations Management: Oversee daily operations of your team, ensuring adherence to schedules and service-level agreements (SLAs). Monitor and manage workload distribution across team members. Serve as the escalation point for complex customer issues, ensuring timely and effective resolution. Performance Metrics and Reporting: Track and analyze team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Prepare and present regular performance reports to management. AI and Chatbot Development Experience: Leverage AI-driven technologies, such as Intelligent Virtual Assistants (IVA) and Digital Virtual Assistants (DVA), streamline customer support processes. Collaborate with the IT and development teams to integrate chatbot solutions that enhance customer interactions. Monitor and evaluate the effectiveness of AI tools and recommend improvements. Financial Background: Utilize your financial knowledge to assist customers with payment-related inquiries and issues. Ensure compliance with financial regulations and company policies. Provide insights and recommendations to improve financial processes within the contact center. Training and Development: Assist in the training and onboarding of new hires, ensuring they understand company policies, tools, and best practices. Provide ongoing training and coaching to support team development and growth. Process Improvement: Identify inefficiencies in workflows and recommend solutions to optimize operations. Collaborate with management and other departments to enhance the overall customer experience. Proactive Customer Service Supervisor: Anticipate customer needs and proactively address potential issues before they escalate. Implement strategies to improve customer satisfaction and loyalty. Stay updated with industry trends and best practices to continuously enhance customer service experience. What You Can Look Forward To: Working onsite in a modern, professional environment. Comprehensive one-on-one training and access to resources to support your success. A competitive benefits package, including: Competitive Salary Medical, Dental & Vision Insurance 401K What We Require: At least 1 year of experience in a contact center environment, with proven supervisory or team leadership experience. Strong leadership and team management skills with a focus on motivation and accountability. Excellent written and verbal communication skills in English. Proficiency with contact center tools, CRM systems, and productivity software. Exceptional organizational skills and the ability to multitask effectively. Strong attention to detail and an analytical mindset. Ability to type at least 40 words per minute. A financial background is a plus. Experience with AI-driven solutions, such as IVA, DVA, and chatbot development, is a strong advantage. A proactive, "Get It Done Now" mentality with strong problem-solving abilities. Location: This is an in-office position at our Ft. Lauderdale office. If you're ready to lead a dynamic team and contribute to a growing global company, we'd love to hear from you! Apply today to join the i-payout family.

Ascendo is thrilled to present this exciting opportunity in the wealth management industry! Are you ready to take your career to the next level? This fast-growing financial services firm is searching for a highly motivated and detail-oriented professional to provide top-tier administrative and client support to multiple Financial Advisors. If you're looking for an engaging role in a dynamic, fast-paced environment where you can make a real impact, this could be the perfect fit for you! Responsibilities: Manage and organize high-volume email correspondence for two advisors, ensuring timely follow-ups and efficient communication. Serve as a key point of contact for clients, assisting with inquiries and coordinating necessary documentation. Oversee scheduling, including setting up meetings, calls, and appointments for financial professionals. Prepare reports, process essential paperwork, and maintain accurate client records. Support daily administrative functions to ensure seamless office operations. Qualifications: Prior experience in wealth management or financial services is strongly preferred. Highly organized with the ability to manage multiple tasks efficiently. Strong communication skills, both written and verbal. Capable of handling confidential information with discretion. Familiarity with Microsoft Office and CRM systems is a plus. Bilingual in English and Spanish is a must! Benefits: Competitive compensation package Career growth opportunities in a thriving industry Collaborative and professional work environment Hands-on experience working with financial experts ALL RESUMES RECEIVED WILL REMAIN HIGHLY CONFIDENTIAL AND NOT RELEASED TO ANYONE WITHOUT YOUR CONSENT.

As a Customer Service Associate, you will be the frontline representative, delivering exceptional service and personalized support to customers. Your role is essential in fostering positive customer relationships, addressing inquiries, and ensuring a seamless customer experience. You will handle various service channels-including phone, email, chat, and in-person interactions-while maintaining professionalism, empathy, and a solutions-oriented approach. Key Responsibilities Serve as the primary point of contact, providing professional and personalized support across multiple communication channels. Engage with customers to understand their needs and offer tailored solutions that enhance their experience. Assist with inquiries related to services, memberships, products, and account management. Proactively identify customer concerns and provide appropriate recommendations, solutions, or escalations. Effectively troubleshoot and resolve customer issues in a timely, empathetic, and professional manner. Utilize CRM and other tools to accurately document customer interactions and track service resolutions. Stay up to date with company offerings and policies to ensure accurate information is provided. Contribute to a customer-first culture by meeting or exceeding performance metrics, including response time, resolution rates, and customer satisfaction scores. Collaborate with internal teams to improve service processes and identify opportunities for enhancing the customer experience. Participate in ongoing training and professional development to enhance skills and industry knowledge. Requirements High school diploma or equivalent (Associate or Bachelor's degree preferred). 3 - 5 years of customer service experience, preferably in a call center or support environment. Strong verbal and written communication skills with a customer-centric approach. Ability to multitask and efficiently handle high-volume interactions. Proficiency in Microsoft Office Suite and CRM software. Strong problem-solving and conflict-resolution abilities. Ability to work independently and collaboratively in a hybrid or remote environment. Preferred Qualifications Experience in a customer-facing role within retail, e-commerce, or service industries. Bilingual (Spanish or another language) is a plus. Familiarity with ticketing systems and customer support tools. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Celsius, based in Boca Raton, FL, is a global consumer packaged goods company with a proprietary, clinically proven formula for its master brand CELSIUS , a lifestyle energy drink brand born in fitness and a pioneer in the rapidly growing energy category. At Celsius we pride ourselves in providing our employees with a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders, innovators, and game changers as every employee is an owner of the CELSIUS brand upon joining the organization. If you are looking for an exciting opportunity to join a fast-growing team in a role that provides professional and personal growth, we encourage you to apply to our Customer Support Associate opening(s). We promptly review all applications. Highly qualified candidates will be contacted for interviews. This is an ‘in office', full time position at the CELSIUS HQ in Boca Raton, Florida. DESCRIPTION The Customer Support Associate plays an integral role in supporting the tremendous growth the Celsius brand is currently experiencing. The CSA works closely with the Production and Deployment Managers, warehouses, and other customer service personnel and is responsible for processing orders and shipments and monitoring their progress. This position will also include various administrative support responsibilities. RESPONSIBILITIES Process order entry, ensuring accuracy and efficiency. Send and track order confirmations to customers. Monitor, identify, and correct shipping errors as needed. File and follow up on claims, including recording damages, overages, and shortages. Provide customer service and administrative support to the Operations Team. Assist with department reporting and data entry. Perform additional duties as assigned to support operational efficiency. QUALIFICATIONS Minimum of 1-3 years of experience Proficiency in all MS Office applications (specifically Excel, Outlook & Word) Expertise with enterprise accounting software (Great Plains a plus) excellent oral and written communication skills Ability to work independently and as part of a team Must be able to work in a fast-paced high demand environment where work and order volumes can fluctuate. Must be able to take ownership of the job responsibilities and the job duties of the role. BENEFITS OFFERED Comprehensive Medical, Dental & Vision benefits Long- and short-term disability Life insurance 10 PTO days per year subject to accrual policy 11 Company paid holidays 401(k) with Company match Identity theft and legal services The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans). Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to *******************. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Start Your Journey in Customer Service Today! Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service. Responsibilities: Assist customers with inquiries and provide accurate information. Resolve basic issues and escalate complex problems to senior staff. Maintain detailed records of customer interactions in CRM systems. Communicate effectively with team members to ensure seamless service. Provide feedback to improve customer service processes. Participate in training sessions and team development activities. Qualifications: Strong communication and active listening skills. A customer-focused attitude with a problem-solving mindset. Basic proficiency with computer systems and customer service tools. Previous experience in customer service is an advantage but not required. Benefits: Hands-on training and mentorship to support your growth. Opportunities for career advancement within the company. A collaborative and supportive work environment. Access to professional development programs and workshops. Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!

Job Title: US Jr Customer Service Department: Supply Chain Reports To: US Customer Service Dolce & Gabbana Beauty embodies the iconic luxury and craftsmanship of the Dolce & Gabbana brand. With a commitment to excellence, we create high-quality fragrances, makeup, and skincare products that inspire confidence and sophistication. As we continue to expand our presence, we are looking for a passionate Junior Customer Service Representative to join our team. Job Summary The Junior Customer Service Representative will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and maintaining the brand's high standards of service. This role involves handling inquiries, processing orders, and resolving issues efficiently and professionally. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. Key Responsibilities Accurately enter and process high-volume manual orders efficiently. Verify and prepare sales orders for processing while ensuring completeness and accuracy. Maintain accurate and up-to-date order logs and customer records. Monitor order status, shipping schedules, and proactively address potential delays. Collaborate with internal teams including Marketing, Education, Merchandising, Commercial, Planning, and Warehouse to ensure smooth order execution. Understand warehouse operations and the order fulfillment process. Validate and release orders based on shipping status, minimizing delays and ensuring timely deliveries. Identify potential risks and troubleshoot issues proactively. Maintain the customer master log with a high level of accuracy. Provide timely assistance to customers, addressing inquiries and resolving issues efficiently. Foster strong relationships with customers and internal stakeholders to enhance service levels. Serve as a brand ambassador by delivering exceptional service with enthusiasm and professionalism. Maintain detailed records of customer interactions, transactions, communications, and complaints. Adhere to departmental policies, procedures, and service standards while ensuring alignment with HQ guidelines. Perform other duties as needed to support operational efficiency Qualifications & Requirements Bachelor's degree or equivalent experience in a related field. 1+ years of experience in customer service, preferably in the beauty, fashion, or luxury industry. Familiarity with US retailers - Sephora, Macy's, Ulta Beauty and more Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or any 365 Microsoft tools. Proficiency in SAP. Passion for beauty and luxury products is a plus. Spanish or Italian is a plus

. The team at Exotic Car Trader is looking for a Customer Support Specialist. This position is perfect for someone looking to grow their career at a fast-growing tech company. Company Promise: Exotic Car Trader will equip you to grow from both a career and an individual standpoint. Team members at Exotic Car Trader will be treated respectfully, positively, and given as many growth opportunities as they can manage. Our goal is to recruit team members with a strong work ethic and a heavy focus on customer experience. Exotic Car Trader aims to disrupt the automotive industry by adding extreme value to both Buyers and Sellers. Who are we seeking? Exotic Car Trader is looking to add another Customer Support Specialist to the team. It's ok if you don't have dealership experience as we can train you. This job involves updating customers on the phone, staying organized, and working with the sales team to expedite transactions.. A day in the life. As a Customer Support Specialist, you will work independently with all communication regarding title, registration, shipping, and transactions. You will be working directly with the team and customers daily. Key attributes Takes ownership of problems and creates solutions Passionate about helping people Analytical, attention to detail Organized Strong communication skills Consistent and disciplined Professional and strong work ethic Leader, Self-motivated, goal-oriented, detailed, and able to work within a fast-paced environment Daily Responsibilities Update all Buyer's on pending deals Update all Seller's on pending deals Communicate transaction updates to both parties Communicate with ECT Team members on deal status Expectations To maintain a professional, calm manner when negotiating with demanding or upset customers. Contributes to and encourages others to demonstrate a team-focused, values-based, Service culture throughout the company. Conduct periodic training sessions for managers and sales personnel regarding title regulations and procedures and issue a written memo to managers and sales personnel whenever regulations change. Professional appearance and a neat work area. Performs other duties as assigned or requested to assure optimum service levels. Maintains a high level of confidentiality. Maintain records We do our best to get back to every applicant, however, we receive hundreds of applicants for the ECT Team and cannot get back to everyone with limited hiring bandwidth.

Job Descriptions: Customer Service Representative -must speak Spanish! Job Overview: The role requires communication between medical providers and our client as well as members. The customer service rep is to coordinate treatment and provide authorizations/issue GOP's for members in Latin America, Europe, etc. Respond to inquiries pertaining to authorizations and documentation requirements. Responsibilities and Duties: Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers Provide guidance, support and advice to international members seeking medical treatments or procedures Responds to routine phone inquiries and written correspondence related to authorizations and claims status · Screens and routes complex cases to the appropriate manager · Navigates multiple systems to obtain necessary data to issue GOP's Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends) Qualifications: Bilingual /English and Spanish required Portuguese/French a plus · 2+ years of experience in customer service, health insurance field a plus · High school diploma/GED required · Strong analytical, detail-oriented and accuracy skills are required Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change · Desire to work in a small entrepreneurial environment Pay begins at $19/hr for the first 6 months and will increase afterwards. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Responsibilities and Duties: • Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations • Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers • Provide guidance, support and advice to international members seeking medical treatments or procedures • Responds to routine phone inquiries and written correspondence related to authorizations and claims status • Screens and routes complex cases to the appropriate manager • Navigates multiple systems to obtain necessary data to issue GOP's • Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly • Able to be a part of a on-call/duties rotating schedule