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Waterstone Human Capital (Formerly Spectrum Recruiting Solutions
Customer service supervisor job in American Fork, UT
CUSTOMERSERVICE LEAD
Reports to: VP Sales & Marketing
Compensation: $55K - $65K
We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally.
Your Role:
As the CustomerService Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.
What You'll Do:
Serve as the first point of contact for phone, email, and walk-in customers.
Answer product questions and support orders, shipping, returns, and troubleshooting.
Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
Coordinate with warehouse and logistics on shipments and order issues.
Track and manage customer tickets in HubSpot, RingCentral, and other tools.
Keep the showroom organized, presentable, and customer-ready.
Document customer questions and trends to support training and FAQs.
Contribute to improving processes, the help desk, and customer resources.
What You'll Bring:
Experience in customerservice, reception, inside sales, or a similar role.
Strong organization, follow-through, and attention to detail.
Clear verbal and written communication skills.
Comfort learning building-product basics and explaining them to customers.
Proficiency with email, phone systems, and CRM tools.
A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.
Why Join?
You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.
About Spectrum Recruiting Solutions:
At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.
$55k-65k yearly 1d ago
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Serenity Mental Health Centers 3.7
Customer service supervisor job in Salt Lake City, UT
Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customerservice backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently.
This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Holladay office. Your primary responsibility will be to own the metrics that allow patients to take back their lives.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Superior Operations Management training in the healthcare industry
Accelerated healthcare career growth - rapid advancement opportunities
Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity's treatment options
Responsibilities
Lead team to provide exceptional patient experience and outcomes
Conduct daily operations including staff scheduling, office administration, and performance management.
Take ownership of team, office and patient outcomes
Understand and connect patients with Serenity's treatment options
Provide support for 1 to 3 providers
Train and educate new provider assistants
Qualifications
High School Diploma/ GED.
Strong customerservice mindset.
3 years of management or leadership experience
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients
$23k-38k yearly est. Auto-Apply 3d ago
Customer Engagment Manager
Rocketlane
Customer service supervisor job in Lehi, UT
Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.
We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.
What will you do
Own and manage customer relationships from the point of sale through successful implementation.
Ensure the right team (Implementation Manager (IM), POC for migrations, etc.) is available for an implementation based on scope/region.
Lead internal handover meetings from sales and flag risks, if any.
Lead pre-kick off, kick off calls and weekly cadences with the customer in collaboration with IM.
Drive alignment on scope/requirements and business goals/objectives.
Prepare and present a project plan based on inputs from all stakeholders.
Review solution / account set up and ensure it meets customer's business objectives.
Ensure best practices are shared with customers.
Hold customers accountable for their deliverables.
Proactively identify and communicate risks along with mitigation plans.
Organize SteerCo meetings.
Be the first point of escalation for the customer.
Ensure delivery of signed off scope within agreed timelines.
Drive adoption and change management processes.
Collaborate with cross functional teams (support, partners, CS, product, engineering, etc) as required.
Drive compliance to Implementation methodology/ process for projects executed.
Track, report and analyse metrics.
Share trends and learnings internally to drive process improvements and efficiencies.
You should apply
Strong Project, risk and stakeholder management skills.
Excellent written and verbal communication skills.
Strong collaboration skills.
Ability to listen and empathise with customers.
Strong organisational and analytical skills along with attention to detail.
10+ years experience in customer-facing roles.
Why join us?
At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:
Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.
Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).
Best-in-Class Benefits:
Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.
Industry-first HSA benefits.
Flexible Time Off
Generous 401(k) match to support your financial future.
$65k-103k yearly est. 60d+ ago
Customer Retention Specialist
AAPC
Customer service supervisor job in Salt Lake City, UT
This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value.
Responsibilities
Execute outbound and inbound renewal outreach across multiple channels (phone, email, text)
Deliver outstanding customerservice while resolving concerns that may impact retention
Identify and surface upsell and upgrade opportunities during renewal conversations
Generate qualified leads and warm handoffs to Sales teams
Maintain accurate activity, notes, and pipeline updates within CRM systems
Support retention campaigns, communication schedules, and outreach initiatives
Meet or exceed individual renewal, retention, and activity goals
Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes
Actively participate in coaching, training, and performance feedback sessions
Qualifications
Self-motivated with the ability to manage daily outreach and follow-up independently
Associate's degree or equivalent professional experience
Energetic, optimistic, and resilient in a goal-oriented environment
Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles
Strong prioritization and time-management skills
Demonstrated ability to deliver excellent customerservice and build rapport
Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools)
Technically proficient with the ability to learn new systems quickly
Clear, professional phone and written communication skills
Open to feedback, coaching, and continuous improvement
What we offer:
Base pay + incentive potential
Fun and diverse team environment
Hybrid in-office/WFH schedule
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan and company match
Who we are:
AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
$32k-41k yearly est. Auto-Apply 10d ago
Customer Engagement Manager
Dodge Construction Network
Customer service supervisor job in Salt Lake City, UT
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 10d ago
Customer Retention Specialist
Kenect 3.8
Customer service supervisor job in Pleasant Grove, UT
About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About this role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
What you will be doing
Retention & Revenue Protection
Save $65,000 in ARR per month through proactive engagement and retention strategies.
Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns.
Make a minimum of 25 outbound dials per day to connect with customers considering cancellation.
Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
Track and report on save rates, churn reasons, and revenue impact to leadership.
Maintain accurate records of customer interactions and outcomes in CRM systems.
Follow structured save-playbooks while contributing to process improvement and new retention tactics.
Skills & qualifications
2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
Proven track record of meeting or exceeding revenue retention or quota goals.
Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
Comfortable managing high-volume customer queues while delivering quality conversations.
Ability to analyze data and articulate actionable insights to improve customer outcomes.
Proficiency with CRM and customer success platforms (Salesforce)
Our company values we hope you showcase
See it, Solve it, Get it Done
Build, Adapt, Win
Unwavering Customer Obsession
What Kenect offers
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
$34k-42k yearly est. Auto-Apply 40d ago
Seasonal Call Center Supervisor
Education Works 3.8
Customer service supervisor job in Salt Lake City, UT
Seasonal | Expected through April 30, 2026 Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you'll lead and develop a high-performing team of student customerservice agents while partnering closely with Intuit to deliver exceptional customer experiences.
This is a hands-on leadership role where you'll make a real impact-supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.Roles and Responsibilities
Lead & Coach:
Lead and support a team of 20-25 student call center agents
Conduct regular 1:1 coaching sessions focused on performance, development, and engagement
Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals
Identify skill gaps and partner with training and leadership teams to strengthen performance
Operational Excellence:
Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed
Partner with Workforce Management and Operations to ensure proper staffing and coverage
Ensure required training and continuous learning modules are completed on time
Uphold Intuit and EAW policies, standards, and compliance expectations
Customer & Client Support:
Handle escalated customer concerns with professionalism and care
Serve as a key liaison between agents, leadership, and clients to ensure alignment
Participate in weekly and monthly business reviews, sharing insights on team performance and trends
Escalate systemic issues and recommend process improvements when appropriate
Culture & Engagement:
Foster an inclusive, supportive team environment that balances accountability with recognition
Model professionalism, integrity, and a growth mindset
Support agent success through motivation, recognition, and clear expectations
What We're Looking For
Required Qualifications:
Associate or Bachelor's degree
3+ years of experience in a call center or customerservice environment
Experience coaching, leading, or supervising others
Proven ability to handle customer escalations effectively
Strong communication, organization, and time-management skills
Comfort working in a fast-paced, metrics-driven environment
Proficiency with Microsoft Office and basic reporting tools
High level of professionalism and discretion with confidential information
Preferred Traits:
A passion for coaching and developing others
Strong problem-solving and analytical skills
Ability to multitask and adapt in a dynamic environment
Openness to feedback and continuous improvement
Why Join Us?
Develop your leadership skills in a real-world supervisory role
Gain experience working with a well-known client (Intuit)
Make a meaningful impact on student employee success
Be part of a supportive, collaborative team culture
Build experience that strengthens your future career opportunities
About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
$29k-36k yearly est. Auto-Apply 57d ago
Retail Deposits Servicing Call Center Specialist
Us Tech Solutions 4.4
Customer service supervisor job in Salt Lake City, UT
**Call Center Specialist - Retail Deposits Servicing** **Salt Lake City, UT** **6 months Contract** **Role:** + Responsible for providing quality customerservice and accurate information about depositor accounts, programs, policies and processes. + Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others.
+ Process telephone requests for account information and application processing and communicate results to the customer.
+ Maintain knowledge of comparable and competitor products.
+ Respond to email and written inquiries.
+ Responsible for the maintenance of existing accounts.
+ Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
+ Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.
**Responsibilities:**
+ CustomerService
+ Answers incoming calls
+ Reports Conditions affecting customer satisfaction
+ Performs timely and accurate follow up on account inquiries
+ Provides accurate information on deposit products offered
+ Demonstrates strong problem resolution skills
+ Solid organization and communication skills with a strong attention to detail
+ Escalates reports of exceptional service and complaints
+ Training and Development
+ Completes core corporate training and develop solid knowledge of systems
+ Self-motivation to consistently improve knowledge to advance service capabilities
+ Maintains knowledge of all Retail Servicing policies and procedures
+ Keeps all training documentation organized and remain aware of new information
+ Operates within compliance policies and procedures
+ Processing
+ Account analysis
+ Performs manual research of accounts
+ Records comments clearly
+ Processes and updates deposit applications on system
+ Makes outgoing calls to provide information and clarify questions
+ Ensures updates to the database are complete and accurate
+ Proficient in all systems necessary to provide effective customerservice
+ Other Job Functions
+ Other duties as assigned
+ Assist in other business areas as needed
+ Accurately track all work completed
+ Individual/Time Management
+ Meet or exceed department standards for productivity and quality
+ Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
+ Identify system issues and process improvements
**Experience Required**
+ Some banking experience or a customerservice background
+ Excellent knowledge of multiple business area processes and procedures
+ Excellent knowledge of applicable department systems
+ Demonstrated ability to manage multiple priorities in a time-sensitive environment
+ Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
+ Familiarity with Microsoft applications with emphasis on Word/Excel
+ Excellent oral/written communication skills
+ Excellent data entry skills
+ Proven ability to consistently meet individual/team/department goals
+ Has developed specialized skills or is multi-skilled through job-related training
+ Takes a broad perspective to problems and identifies new, less obvious solutions
+ Completes work with a limited degree of supervision
+ Proven ability to meet strict attendance guidelines
**Education:**
High School Diploma or Equivalent
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$28k-33k yearly est. 11d ago
Supervisor, Support Services
University of Utah Health
Customer service supervisor job in Salt Lake City, UT
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Hurry and apply today! Submit your application with an updated resume online at employment.utah.edu
You must upload the most recent updated resume, including all your work history and experience, to be considered.
Please provide five professional references with an email and phone number on your submitted resume or as requested through the skill survey assessment.
University of Utah Health offers fantastic career opportunities, pay, and healthcare benefits from day one! We also offer a 401 K retirement plan and a work environment that values dedication, learning, and a work-life balance. Join our team! uofuhealth.org/jobfairs.
Please check your email for any updates on this job!
Responsibilities
Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
Evaluates job performance to ensure department job standards are being maintained.
Resolves problems, provides support, and expedites service to hospital departments.
Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
Maintains department records and prepares monthly reports.
Monitors, orders and maintains stock of department supplies and equipment.
Participates in hospital committees and meetings, as assigned.
May assist in budget preparation.
Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
Ability to work flexible hours, including weekends and holidays.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, guests, and co-workers.
Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
Demonstrated organization, human relations, and effective communication skills.
Qualifications QualificationsRequired
Associate's degree in a related field, or the equivalency.
One (1) year of experience in a related area.
Depending upon department of hire, a valid, State of Utah Driver's License may be required.
Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required.
Qualifications (Preferred) Preferred
One (1) year of experience in a supervisory capacity.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.
We are University of Utah Health. healthcare.utah.edu
Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
$45k-72k yearly est. Auto-Apply 34d ago
Service Supervisor 1
Wheeler MacHinery 4.1
Customer service supervisor job in Salt Lake City, UT
Wheeler Machinery Co. in Salt Lake City, Utah is seeking to hire a Service Operations Supervisor for Wheeler Power Systems Field Service Operations. This role oversees and supports field service employees and customers by supervising, scheduling, and organizing daily operations. Key responsibilities include building and managing a high-performance team, handling performance management, coordinating service schedules, invoicing customers, managing resources, and participating in Caterpillar Process Improvement initiatives. The position also involves strong customer communication, opening and closing work orders, issuing purchase orders, maintaining timecards, ensuring DOT compliance, and verifying completion of all required employee training. This is a non-bargaining unit position.
Required Qualifications:
Must have an excellent safety record. Safety will be this role's top priority with a commitment to use the TRACK Safety Program.
Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
Must work well in a team environment and be willing to assist others.
Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
Attention to detail with good time management and follow up skills.
Understands the importance of equipment availability to our customers.
Will work closely with product support management to develop solutions to any customer concerns in a timely manner.
Willingness to respond to after-hour emergency calls and customer needs.
Manage employee schedules to ensure all time commitments to customers are satisfied.
Must be able to interact well with direct reports, having the desire and ability to develop employees.
Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).
Preferred Qualifications:
Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS.
1-3 years' experience with operational leadership or management.
Experience in the Power Systems and Industrial Engine markets.
__________________________________________________________________________________________________________________________
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
$33k-43k yearly est. 20d ago
HVAC Service Supervisor
Expert Services-Plumbing, Heating, Air & Electrical
Customer service supervisor job in Orem, UT
Job Description
Expert Services - Plumbing, Heating, Air & Electrical is currently seeking a full-time ServiceSupervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as:
401(k) plan with a match
Medical and dental options
VASA gym membership
Paid company holidays
Paid vacations
Weekly company meals
Engaging company events
If you're ready for a stable position with a reputable company, we encourage you to apply.
ABOUT OUR COMPANY
Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.
We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture.
YOUR SCHEDULE
The HVAC ServiceSupervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day.
YOUR DAY
As the HVAC ServiceSupervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members.
REQUIREMENTS
5+ years of experience with EPA and RMGA or NATE certification
Strong communication skills
Residential service experience
Writing skills and sales experience are preferred but not required.
ARE YOU READY FOR THIS EXCITING OPPORTUNITY?
If you're interested in joining Expert Services as our HVAC ServiceSupervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us!
Must have the ability to pass a background check and drug screening test.
$34k-53k yearly est. 7d ago
Service Supervisor - Orem
ICO Multifamily Property Management LLC
Customer service supervisor job in Orem, UT
Job Description
ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah
and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate
the ICO Values. We are P³ ‐The Most Positive People on the Planet!
Have you ever wanted to run a Command Post or send out troops to save the day? As our ServiceSupervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and
several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and
operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running
smooth. It's a big job. Are you the one to take it on?
General Summary of Associate Responsibility:
To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.
Knowledge / Skills / Ability:
Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
Must be available for emergency calls nights and weekends as needed.
Preferred Education and Experience:
A high school diploma or equivalent and professional knowledge of business discipline are required.
HVAC/R certification preferred.
Ability to follow detailed oral/written instructions.
Deliver SUPERIOR customerservice.
Ability to track and inventory material and parts
Residential Standards
To provide assistance by performing general maintenance duties, to include:
Handle “on call" duties whenever needed.
Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
Keep the grounds and common areas clean at all times
Handle “on call" duties whenever needed.
Other duties as assigned.
Community Inspections and Quality Assurance Review
New construction walks as needed
Walk with landscapers monthly to ensure outstanding curb appeal
Quarterly trash shoot inspections, if applicable
Annual walk with construction/management
Prepare for HUD inspections
Financial Performance
Assist with bidding for new contracts
Ensure completion of annual capital expense projects
Maintain vendor/contractor relationships
Implement strategies for decreasing maintenance related costs
ICO Companies offers a competitive compensation package including monthly and quarterly bonuses,
401K, health, vision, dental and life insurance and discounted rent program.
$34k-53k yearly est. 27d ago
Service Supervisor - Orem
Ico Multifamily Property Management
Customer service supervisor job in Orem, UT
ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah
and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate
the ICO Values. We are P³ ‐The Most Positive People on the Planet!
Have you ever wanted to run a Command Post or send out troops to save the day? As our ServiceSupervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and
several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and
operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running
smooth. It's a big job. Are you the one to take it on?
General Summary of Associate Responsibility:
To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.
Knowledge / Skills / Ability:
Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
Must be available for emergency calls nights and weekends as needed.
Preferred Education and Experience:
A high school diploma or equivalent and professional knowledge of business discipline are required.
HVAC/R certification preferred.
Ability to follow detailed oral/written instructions.
Deliver SUPERIOR customerservice.
Ability to track and inventory material and parts
Residential Standards
To provide assistance by performing general maintenance duties, to include:
Handle “on call" duties whenever needed.
Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
Keep the grounds and common areas clean at all times
Handle “on call" duties whenever needed.
Other duties as assigned.
Community Inspections and Quality Assurance Review
New construction walks as needed
Walk with landscapers monthly to ensure outstanding curb appeal
Quarterly trash shoot inspections, if applicable
Annual walk with construction/management
Prepare for HUD inspections
Financial Performance
Assist with bidding for new contracts
Ensure completion of annual capital expense projects
Maintain vendor/contractor relationships
Implement strategies for decreasing maintenance related costs
ICO Companies offers a competitive compensation package including monthly and quarterly bonuses,
401K, health, vision, dental and life insurance and discounted rent program.
$34k-53k yearly est. 60d+ ago
HVAC Service Supervisor
Expert Services
Customer service supervisor job in Orem, UT
Expert Services - Plumbing, Heating, Air & Electrical is currently seeking a full-time ServiceSupervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as:
401(k) plan with a match
Medical and dental options
VASA gym membership
Paid company holidays
Paid vacations
Weekly company meals
Engaging company events
If you're ready for a stable position with a reputable company, we encourage you to apply.
ABOUT OUR COMPANY
Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.
We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture.
YOUR SCHEDULE
The HVAC ServiceSupervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day.
YOUR DAY
As the HVAC ServiceSupervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members.
REQUIREMENTS
5+ years of experience with EPA and RMGA or NATE certification
Strong communication skills
Residential service experience
Writing skills and sales experience are preferred but not required.
ARE YOU READY FOR THIS EXCITING OPPORTUNITY?
If you're interested in joining Expert Services as our HVAC ServiceSupervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us!
Must have the ability to pass a background check and drug screening test.
$34k-53k yearly est. 60d+ ago
Cleaning Services Supervisor
Davis Behavioral Health 4.1
Customer service supervisor job in Clearfield, UT
The Cleaning ServicesSupervisor is responsible for daily oversight and administration of facility cleaning throughout DBH and developing and implementing a regular schedule of activities to maintain the expected level of cleanliness throughout the company. These activities include being an active member of the Cleaning Services team to clean DBH facilities, ordering and stocking required cleaning supplies, coordinating responses to urgent cleanup requests, and acting as the liaison between DBH and external services providers that assist with cleaning needs. The Cleaning ServicesSupervisor is directly responsible for personnel within the Cleaning Services program, including supervision, training, recruitment, and scheduling for custodians.
The Cleaning ServicesSupervisor must be able to complete the following essential job functions:
Perform all supervisory functions for the DBH Cleaning Services program, including developing a schedule to meet DBH's cleaning needs, completing all aspects of the recruitment process to fully staff the program, participating in personnel actions, ensuring that all required training is completed by all members of the cleaning team, and providing regular training to team members.
Manage inventory of cleaning supplies through regular ordering and stocking each facility, as needed.
Maintain cleaning equipment. Perform regular inspections to ensure that equipment is operating as expected. Conduct minor repairs and/or coordinate regular maintenance of equipment.
Develop and implement cleaning checklists for each facility to include tasks that must be completed daily, weekly, monthly, and quarterly.
Perform all cleaning tasks on cleaning checklists at assigned facility.
Develop and maintain relationships with external cleaning service providers who assist with facility cleaning assignments.
Coordinate responses to urgent cleaning needs outside of regular cleaning schedule and task checklist.
Other duties as assigned.
Please visit the DBH career page (here) to apply for this position as quick applications through sites like Indeed and others may cause delays as critical information is not required on those sites.
Providing names and contact information (email and cell phone preferred) for 3 professional references is a required step of the application process. Please make sure that this information is entered before submitting your application to avoid delays in the recruitment process.
Locations
The DBH Cleaning Service program is divided into two (2) teams who are each responsible for cleaning a specific set DBH facilities:
Cleaning Team A
Layton A: 2250 North 1700 West, Layton, Utah
Syracuse: 1799 West Antelope Dr., Syracuse, Utah
Cleaning Team B
CRU: 2250 North 1700 West, Layton, Utah
Main Street Clinic Annex: 952 South Main Street, Layton, Utah
Bountiful: 150 North Main Street, Suite 101, Bountiful, Utah
The Cleaning ServicesSupervisors will manage both cleaning teams.
Schedule
The DBH Cleaning ServicesSupervisor will work Monday through Friday from 5:00 pm to 10:00 pm.
Compensation
The starting pay for the Cleaning ServicesSupervisor is $20.00 to $22.00 per hour based on direct experience.
Experience and Qualifications
Work Experience
Demonstrated experience in the cleaning services industry.
Preferred
5+ years of commercial cleaning experience.
Previous supervisory experience is preferred.
Previous experience managing a cleaning program is desired.
Qualifications, Skills & Abilities
Qualifications
Must be at least 21 years old to use DBH's vehicles to perform the essential job functions of this position.
All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.
Must have reliable transportation and a valid driver's license.
A clean driving record is also required to utilize the DBH vehicle fleet.
Skills & Abilities
Ability to communicate effectively orally and in writing in the English language.
Proficiently utilize required systems and/or equipment related to performing essential functions of the job.
Demonstrated ability to motivate and engage staff.
Good organizational and time management skills.
Ability to provide exceptional customerservice, respond to requests for services and assistance, and maintain a positive attitude.
Ability to exhibit sound judgment.
Ability to react well under pressure and adapt to changes in the work environment.
Ability to work independently and effectively.
Ability to establish and maintain effective working relationships with other staff and community partners.
Ability to work diligently and maintain company standards without prompting.
Ability to maintain client confidentiality.
Benefits
The part-time Cleaning ServicesSupervisor position is not eligible to participate in the agency's benefits program.
All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.
Davis Behavioral Health is an equal opportunity employer.
DBH Criminal Background Check & Drug Screening Disclaimer
Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.
Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.
Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.
$20-22 hourly 5d ago
Nutrition Services Supervisor
Intermountain Health 3.9
Customer service supervisor job in Murray, UT
Responsible for daily operations of at least one of the following areas within Culinary Services; retail, catering, or patient meals. This role provides direction related to creating an exceptional experience for patients and guests. This position will oversee operations of this service line under the direction of a manager, following system-level best practice standards, supporting quality initiatives, meeting regulatory compliance, supervising caregivers, and realizing consumer expectations. Responsible for hiring, coaching, and counseling of staff on performance issues. Usually spends at least 50% of the time performing administrative/supervisory duties.
At Intermountain, we are not your standard institutional hospital food. Our hospitals employ professional chefs, culinary leaders, cooks, and nutrition care associates. We treat our hospitals and catering events like hotels, with restaurant-quality cafes and a guest-centric culture of hospitality for our patients and caregivers.
With high-quality food as medicine, we bring new life into the world of hospital nutrition services and are making a difference in the lives of our patients every day.
**Work Schedule**
+ **Full Time, 40 hours per week**
+ **Availability Needed:** Friday-Tuesday, variable shifts assigned to support business needs between 6:00am-11:00pm
+ **Variable Shifts:** 5:30am-2:30pm, 12:30pm-9:00pm, 2:30pm-11:00pm
+ Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here for more details (*****************************************************************************************
**Essential Functions**
+ Leads team and daily operations of assigned areas and ensures tasks are completed.
+ Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.
+ Manages employees to ensure that food safety standards and regulatory guidelines are met.
+ Assists in scheduling to ensure appropriate level of staffing and coverage for vacation and call-ins within budget. Manages overtime and premium pay with budget.
+ Resolves issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing.
+ May lead patient areas and has competency in modified diets and patient meal standard works
+ Implements established best practices to deliver exceptional care and service at the appropriate cost.
+ Assists in keeping storage areas clean and organized to ensure all Joint Commission and Health Department guidelines are followed.
**Skills**
+ Food Service
+ People Management
+ Hospitality
+ Computer Literacy
+ Interpersonal Communication
+ Food Safety and Sanitation
+ Problem Solving
**Qualifications**
+ **Food Handler Permit or ServSafe certification is required by first day of work**
+ **ServSafe certification obtained within 90 days of hire date if not current.**
+ **Two or more year of experience in fast food management, including problem solving, interviewing, training and coaching team members**
+ Demonstrated ability to work in a commercial kitchen.
+ Demonstrated ability to lead a diverse team
+ Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment
+ Demonstrated highly effective verbal, written, interpersonal, and communication skills.
+ Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
+ Preferred: Certified Dietary Manager Certification
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.
**Location:**
Intermountain Health Intermountain Medical Center
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$21.70 - $31.90
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
$35k-44k yearly est. 13d ago
Service Supervisor 1
Wheeler MacHinery 4.1
Customer service supervisor job in Salt Lake City, UT
Wheeler Machinery Co. in Salt Lake City, Utah is seeking to hire a Service Operations Supervisor for Wheeler Power Systems Field Service Operations. This role oversees and supports field service employees and customers by supervising, scheduling, and organizing daily operations. Key responsibilities include building and managing a high-performance team, handling performance management, coordinating service schedules, invoicing customers, managing resources, and participating in Caterpillar Process Improvement initiatives. The position also involves strong customer communication, opening and closing work orders, issuing purchase orders, maintaining timecards, ensuring DOT compliance, and verifying completion of all required employee training. This is a non-bargaining unit position.
**Required Qualifications:**
+ Must have an excellent safety record. Safety will be this role's top priority with a commitment to use the TRACK Safety Program.
+ Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
+ Must work well in a team environment and be willing to assist others.
+ Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
+ Attention to detail with good time management and follow up skills.
+ Understands the importance of equipment availability to our customers.
+ Will work closely with product support management to develop solutions to any customer concerns in a timely manner.
+ Willingness to respond to after-hour emergency calls and customer needs.
+ Manage employee schedules to ensure all time commitments to customers are satisfied.
+ Must be able to interact well with direct reports, having the desire and ability to develop employees.
+ Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
+ Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).
**Preferred Qualifications:**
+ Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS.
+ 1-3 years' experience with operational leadership or management.
+ Experience in the Power Systems and Industrial Engine markets.
__________________________________________________________________________________________________________________________
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$33k-43k yearly est. 19d ago
Supervisor, Support Services - Sterile Processing
University of Utah 4.0
Customer service supervisor job in Salt Lake City, UT
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
* Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
* Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
* Evaluates job performance to ensure department job standards are being maintained.
* Resolves problems, provides support, and expedites service to hospital departments.
* Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
* Maintains department records and prepares monthly reports.
* Monitors, orders and maintains stock of department supplies and equipment.
* Participates in hospital committees and meetings, as assigned.
* May assist in budget preparation.
* Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
* Ability to work flexible hours, including weekends and holidays.
* Ability to quickly learn new procedures and processes.
* Ability to prioritize and multi-task in a fast paced environment.
* Ability to develop relationships with patients, guests, and co-workers.
* Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
* Demonstrated organization, human relations, and effective communication skills.
Qualifications
Qualifications
Required
* Associate's degree in a related field, or the equivalency.
* One (1) year of experience in a related area.
* Depending upon department of hire, a valid, State of Utah Driver's License may be required.
* Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required.
Qualifications (Preferred)
Preferred
* One (1) year of experience in a supervisory capacity.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
* This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
$31k-47k yearly est. Auto-Apply 18h ago
Cleaning Services Supervisor
Davis Behavioral Health 4.1
Customer service supervisor job in Layton, UT
The Cleaning ServicesSupervisor is responsible for daily oversight and administration of facility cleaning throughout DBH and developing and implementing a regular schedule of activities to maintain the expected level of cleanliness throughout the company. These activities include being an active member of the Cleaning Services team to clean DBH facilities, ordering and stocking required cleaning supplies, coordinating responses to urgent cleanup requests, and acting as the liaison between DBH and external services providers that assist with cleaning needs. The Cleaning ServicesSupervisor is directly responsible for personnel within the Cleaning Services program, including supervision, training, recruitment, and scheduling for custodians.
The Cleaning ServicesSupervisor must be able to complete the following essential job functions:
Perform all supervisory functions for the DBH Cleaning Services program, including developing a schedule to meet DBH's cleaning needs, completing all aspects of the recruitment process to fully staff the program, participating in personnel actions, ensuring that all required training is completed by all members of the cleaning team, and providing regular training to team members.
Manage inventory of cleaning supplies through regular ordering and stocking each facility, as needed.
Maintain cleaning equipment. Perform regular inspections to ensure that equipment is operating as expected. Conduct minor repairs and/or coordinate regular maintenance of equipment.
Develop and implement cleaning checklists for each facility to include tasks that must be completed daily, weekly, monthly, and quarterly.
Perform all cleaning tasks on cleaning checklists at assigned facility.
Develop and maintain relationships with external cleaning service providers who assist with facility cleaning assignments.
Coordinate responses to urgent cleaning needs outside of regular cleaning schedule and task checklist.
Other duties as assigned.
Please visit the DBH career page (here) to apply for this position as quick applications through sites like Indeed and others may cause delays as critical information is not required on those sites.
Providing names and contact information (email and cell phone preferred) for 3 professional references is a required step of the application process. Please make sure that this information is entered before submitting your application to avoid delays in the recruitment process.
Locations
The DBH Cleaning Service program is divided into two (2) teams who are each responsible for cleaning a specific set DBH facilities:
Cleaning Team A
Layton A: 2250 North 1700 West, Layton, Utah
Syracuse: 1799 West Antelope Dr., Syracuse, Utah
Cleaning Team B
CRU: 2250 North 1700 West, Layton, Utah
Main Street Clinic Annex: 952 South Main Street, Layton, Utah
Bountiful: 150 North Main Street, Suite 101, Bountiful, Utah
The Cleaning ServicesSupervisors will manage both cleaning teams.
Schedule
The DBH Cleaning ServicesSupervisor will work Monday through Friday from 5:00 pm to 10:00 pm.
Compensation
The starting pay for the Cleaning ServicesSupervisor is $20.00 to $22.00 per hour based on direct experience.
Experience and Qualifications
Work Experience
Required
Demonstrated experience in the cleaning services industry.
Preferred
5+ years of commercial cleaning experience.
Previous supervisory experience is preferred.
Previous experience managing a cleaning program is desired.
Qualifications, Skills & Abilities
Qualifications
Must be at least 21 years old to use DBH's vehicles to perform the essential job functions of this position.
All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.
Must have reliable transportation and a valid driver's license.
A clean driving record is also required to utilize the DBH vehicle fleet.
Skills & Abilities
Ability to communicate effectively orally and in writing in the English language.
Proficiently utilize required systems and/or equipment related to performing essential functions of the job.
Demonstrated ability to motivate and engage staff.
Good organizational and time management skills.
Ability to provide exceptional customerservice, respond to requests for services and assistance, and maintain a positive attitude.
Ability to exhibit sound judgment.
Ability to react well under pressure and adapt to changes in the work environment.
Ability to work independently and effectively.
Ability to establish and maintain effective working relationships with other staff and community partners.
Ability to work diligently and maintain company standards without prompting.
Ability to maintain client confidentiality.
Benefits
The part-time Cleaning ServicesSupervisor position is not eligible to participate in the agency's benefits program.
All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.
Davis Behavioral Health is an equal opportunity employer.
DBH Criminal Background Check & Drug Screening Disclaimer
Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.
Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.
Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.
Job Posted by ApplicantPro
$20-22 hourly 5d ago
Supervisor Respiratory Care Services
Intermountain Health 3.9
Customer service supervisor job in Salt Lake City, UT
The Supervisor Respiratory Care Services is responsible for leading team members in the day-to-day operations, clinical practice in Respiratory Care Services, coordinating, along with evaluating projects and assignments. This accountability can include staffing, education, orientation, evaluation, counseling of employees, providing clinical expertise, consultation, and research. This position is accountable to insure timely, efficient, quality patient respiratory care to the customers, accepts and facilitates change.
**Posting Specifics**
+ **Benefits Eligible** : Yes (Health, Vision, & Dental Insurance, 401(K), education assistance, + many more)
+ **Shift Details:** Full-time, 40 hours/week Day Shift, some weekends and holidays as needed
+ **Additional Details:** Position is for a Trach/ Vent Coordinator. **Bachelor's degree needed. This position needs at least 3 years of experience working with pediatrics in a critical care setting**
+ **Department:** Respiratory Therapy, Primary Children's Hospital SLC
**Essential Functions**
+ Performs respiratory care procedures in response to patients' needs and physician orders within the Scope of Practice of the Respiratory Care Department.
+ Evaluates, monitors, and maintains patients care within established guidelines in the form of policies, procedures and protocols.
+ Seeks for and evaluates information acquired from other members of the interdisciplinary team, patient, family, physician, nursing, support staff, current research and others.
+ Uses assessment information and critical thinking skills while assessing the respiratory status of assigned patients through physical exam, review of history/physical and response to ordered therapies.
+ Collaboratively plans and prepares patients for further support needs once the current episode of care outcomes are met (i.e., teaching, referrals, and follow-up).
+ Independently performs the majority of procedures, assessments and interventions performed at the facility including advanced settings (as applicable). Participates within clinical program initiatives and processes and monitors outcomes. Supports standardization and implementation of department protocols, policies, and procedures for patient care delivery.
+ Evaluates patient response to interventions through review of achievement of goals, clinical outcomes, patient and family satisfaction.
+ Serves as a department and/or specialty care area representative on committees or task forces relating to area of expertise.
+ Develops and implements patient education plans when needed in relation to respiratory disease and equipment related to admission and discharge. Communicates operational theory to other health professionals and recommends the most appropriate technology to maximize patient comfort and safety.
+ Maintains timely, accurate records and documentation to satisfy department, hospital and legal requirements.
**Minimum Qualifications**
+ Current state license to practice as a Registered Respiratory Therapist.
+ Valid/active NBRC credential.
+ Basic Life Support (BLS) for healthcare providers.
+ Specific certifications - PALS, ACLS, NRP.
+ 3 years of respiratory experience.
**Preferred Qualifications**
+ Bachelor's Degree from an accredited institution (degree will be verified).
+ Supervisory, education, or leadership experience.
+ Ongoing need for employees to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
+ Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
+ Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
+ May be expected to stand in a stationary position for an extended period of time.
**Location:**
Intermountain Health Primary Childrens Hospital
**Work City:**
Salt Lake City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$38.77 - $59.82
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
How much does a customer service supervisor earn in Taylorsville, UT?
The average customer service supervisor in Taylorsville, UT earns between $24,000 and $42,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Taylorsville, UT
$32,000
What are the biggest employers of Customer Service Supervisors in Taylorsville, UT?
The biggest employers of Customer Service Supervisors in Taylorsville, UT are: