Customer service supervisor jobs in Topeka, KS - 363 jobs

Job Title: Contract and Licensing Support Representative Department: Annuity Operations Reporting to: Contract and Licensing Follow-Up Manager As part of the Annuity Operations team, the Contract and Licensing Support Representative provides outstanding customer service when processing and handling requests from agents, carriers, and internal staff. This role requires timely feedback with any pending contracting requirements to assist in the processing of contracts. This is more than just a job-it's a chance to be part of a team that values your expertise and supports your growth. What you'll do: Follow up on pending contracts with a variety of insurance companies, ensuring nothing falls through the cracks Assist your team members with any outstanding contracting requirements, contributing to a seamless operation Provide agents with up-to-date contracting statuses, necessary codes, and training information to keep them in the loop Perform monthly cleanups of our contracting system, ensuring data is accurate and up to date Experience you'll bring: Previous customer service experience - you've got experience delivering top-notch customer service and know how to make clients feel valued Strong communication skills Ability to interact with all personality types and with all levels of staff Problem-solving and decision-making skills Time management with the ability to handle multiple tasks in a fast-paced environment You're comfortable navigating multiple systems and are proficient with PCs Bonus Points: * Bachelor's degree * Prior experience working in the financial services industry What you'll get: Amazing benefits, including medical, dental, vision, and 401k (with matching options) Generous PTO package upon your start date Access to an on-site café, gym, and primary care Continuous personal and professional development opportunities Recognition for hard work & exemplary performance Employee-sponsored events...and more! Who We Are: Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily. #LI-RH1

) We are searching for a Client Relations Associate to work on site in the company office in Topeka, KS. This is a new position due to rapid company growth. The incumbent in this role will help the sales team. The Client Relations Associate serves as the primary liaison between the company and its customers. The purpose of the position is to ensure that every interaction reflects the brand standards of the company which include quality, care, and responsiveness. The position focuses on managing client inquires, maintaining accurate records, supporting sales and operations to strengthen customer satisfaction and retention and to resolve concerns. The incumbent will follow up with clients to confirm satisfaction, resolve product or service issues, maintain detailed records of client interactions, feedback and complaints using a CRM. The incumbent will collaborate with departments such as sales, quality, and operations. The incumbent will prepare quotes, update customer files and hep with order processing. The incumbent will stay up to date on company services, products, promotions, and policies. Qualifications include a bachelor's degree in business, communications, or a related field with 1-3 years of experience in customer service, sales support, or client relations. The successful candidate will have strong interpersonal and communication skills, be proficient with MS Office Suite and CRM platforms, able to multitask and mange time efficiently and have a genuine desire to help clients and maintain a positive attitude. Having experience in the vet or pet space is a plus.

Job Description INSURANCE CUSTOMER SERVICE MANAGER FOR RESPECTED INSURANCE AGENCY *This is a confidential search for an established insurance agency and office located in the Northeastern Kansas region near Lawrence and Topeka, KS. Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to successfully address and lead customer insurance needs. The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & beyond a customer's expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs. Responsibilities: Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention; Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests. Oversee agency's daily service workflows; coach & develop service team to improve individual performance and develop customer service skills; Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships; Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal Requirements: 5+ years of P&C insurance agency service management experience required; Active KS P&C and L&H insurance licenses and ability to pass a background check; Strong problem-solving, organizational, and leadership skills; Ability to work 8am to 5pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1-2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40-45 hours per week; Proficient in Microsoft (Outlook, Word, Excel, Mail-Merge), Cloud-based customer relationship programs, and ability to adapt to changing technologies; Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish-speaking bilingual candidate. Benefits: Health, dental, life, and disability insurance • Paid holidays & PTO • Retirement match • Flexibility • Growth & promotion potential

Blue Moose is looking for restaurant managers with experience in the upscale casual or fine dining segment to join our team and be a part of our family and our brand's growing success. We want upbeat and hands-on restaurant managers with 3-5 years of management experience in casual fine dining looking to grow their careers. Blue Moose team members should be passionate about people and food, and focused on quality. As a Blue Moose Restaurant Manager, you will be responsible for: Daily operations Driving sales and profitability through operations excellence Ensuring guests are having an amazing experience with outstanding food and upbeat service Coaching and leading teams Creating a positive and fun work environment What Blue Moose offers YOU: Career development and growth Supportive team environment Competitive compensation Comprehensive benefits that include medical, dental, and vision Vacation 401k available

Last date to apply: We are continuously accepting applications Husqvarna Construction is seeking a strategic, results driven, Strategy & Customer Experience Manager. In this key role you are responsible for leading the execution of the long-term North American regional strategy while delivering an exceptional end-to-end customer journey for Husqvarna Construction Division North America. This role partners closely with senior leadership, operational teams, and cross-functional stakeholders to strengthen Husqvarna's market presence and ensure seamless, positive interactions across all touchpoints, sales channels, and go-to-market initiatives. Success in this position requires a strategic mindset, exceptional relationship-building skills, and strong analytical capabilities to drive impactful decisions and optimize customer experiences. Why join Husqvarna? We are one of the world's oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at ***************************** Key Responsibilities: Long-Term Strategy & Portfolio Management (50%) * Act as the North American lead for the Global 2030 strategy by delivering projects and programs that support the yearly goals and achieve the expected long-term targets * Take ownership of the entire strategic project portfolio and lead the development and execution of business future growth strategies for the North American Market * Manage strategic planning by developing detailed plans, setting priorities, and converting strategic goals into quantitative, actionable steps * Conduct research, analyze market trends, and assess competitors to gain knowledge of the overall construction industry * Provide implementation oversight by leading cross-functional teams to execute strategies, oversee policy changes, and support resource allocation * Work closely with senior leadership on progress reporting, prioritization of initiatives, and risk management * Develop performance monitoring to track progress, evaluate effectiveness, and adjust strategies to improve outcomes. Customer Experience (CX) Management (50%) * Develop the business' customer experience (CX) vision, map customer journeys, and identify pain points * Work cross-functionally with sales, marketing, product, and IT to align efforts and implement improvement initiatives that enhance efficiency and personalization * Partner with back-office teams to develop and implement omni-channel touch points that increase customer engagement while minimizing burden on people and processes * Continually review policies and procedures to enhance the overall customer experience while improving the structure and framework of business processes * Provide training and communication to sales and support teams on process and technology changes, customer messaging, and progress on metrics * Collect and analyze customer feedback (surveys, reviews) and develop key metrics to track improvements in overall satisfaction * Stay up to date on CX trends that fit the construction industry and the needs of its customers Qualifications: * Bachelor's degree required or equivalent experience * At least 8 years' experience in strategy, management consulting, or project/portfolio management with a minimum of 3 years supporting the customer experience or customer service process management. What We're Looking For: * Exceptional strategic thinking and business analysis skills * Strong project and portfolio management skills * Excellent communication and presentation skills * Strong networking skills and ability to build relationships at all levels * Extraordinary analytical capabilities through the development of various data models * Ability to influence and manage laterally through the organization Working Conditions: * Travel up to 25%, mostly domestic with the opportunity for international * Work in a hybrid environment, with 50% of the time spent in the office We Offer: * Competitive compensation and performance-based incentives * Benefits, including medical, dental, and vision insurance at date of hire * A 401(k) with matching and no vesting * An employee purchase discount on Husqvarna products * An education assistance program * Paid parental leave * Eleven paid holidays * Paid vacation Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply: We are continuously accepting applications Husqvarna Construction is seeking a strategic, results driven, Strategy & Customer Experience Manager. In this key role you are responsible for leading the execution of the long-term North American regional strategy while delivering an exceptional end-to-end customer journey for Husqvarna Construction Division North America. This role partners closely with senior leadership, operational teams, and cross-functional stakeholders to strengthen Husqvarna's market presence and ensure seamless, positive interactions across all touchpoints, sales channels, and go-to-market initiatives. Success in this position requires a strategic mindset, exceptional relationship-building skills, and strong analytical capabilities to drive impactful decisions and optimize customer experiences. Why join Husqvarna? We are one of the world's oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at ***************************** Key Responsibilities: Long-Term Strategy & Portfolio Management (50%) Act as the North American lead for the Global 2030 strategy by delivering projects and programs that support the yearly goals and achieve the expected long-term targets Take ownership of the entire strategic project portfolio and lead the development and execution of business future growth strategies for the North American Market Manage strategic planning by developing detailed plans, setting priorities, and converting strategic goals into quantitative, actionable steps Conduct research, analyze market trends, and assess competitors to gain knowledge of the overall construction industry Provide implementation oversight by leading cross-functional teams to execute strategies, oversee policy changes, and support resource allocation Work closely with senior leadership on progress reporting, prioritization of initiatives, and risk management Develop performance monitoring to track progress, evaluate effectiveness, and adjust strategies to improve outcomes. Customer Experience (CX) Management (50%) Develop the business' customer experience (CX) vision, map customer journeys, and identify pain points Work cross-functionally with sales, marketing, product, and IT to align efforts and implement improvement initiatives that enhance efficiency and personalization Partner with back-office teams to develop and implement omni-channel touch points that increase customer engagement while minimizing burden on people and processes Continually review policies and procedures to enhance the overall customer experience while improving the structure and framework of business processes Provide training and communication to sales and support teams on process and technology changes, customer messaging, and progress on metrics Collect and analyze customer feedback (surveys, reviews) and develop key metrics to track improvements in overall satisfaction Stay up to date on CX trends that fit the construction industry and the needs of its customers Qualifications: Bachelor's degree required or equivalent experience At least 8 years' experience in strategy, management consulting, or project/portfolio management with a minimum of 3 years supporting the customer experience or customer service process management. What We're Looking For: Exceptional strategic thinking and business analysis skills Strong project and portfolio management skills Excellent communication and presentation skills Strong networking skills and ability to build relationships at all levels Extraordinary analytical capabilities through the development of various data models Ability to influence and manage laterally through the organization Working Conditions: Travel up to 25%, mostly domestic with the opportunity for international Work in a hybrid environment, with 50% of the time spent in the office We Offer: Competitive compensation and performance-based incentives Benefits, including medical, dental, and vision insurance at date of hire A 401(k) with matching and no vesting An employee purchase discount on Husqvarna products An education assistance program Paid parental leave Eleven paid holidays Paid vacation Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Store - TOPEKA, KSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Job Description Customer Support Representative Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Position Summary: Mercury Broadband is looking for an energetic and positive personality to serve subscribers by providing product and service information, making recommendations, and providing technical support. This is an entry-level position, which we provide on the job training and teach the skills required to be promoted within the company. Key Responsibilities: Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers Ability to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issues Attract potential subscribers by professionally and accurately answering product and service inquiries Make product and service recommendations based on customer needs Address billing inquiries and assist subscribers with their accounts in a timely manner Address customer concerns in a courteous and professional manner Schedule surveys, installations, and repairs Skills and Requirements: Basic computer skills and proficiency with Microsoft Office Basic understanding of command line Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices Self-Motivated with desire to deliver exceptional and timely customer service Customer support oriented and professional in appearance Ability to communicate effectively, both orally and in writing Education Requirements: High School Degree or Equivalent Associates Degree in PC Repair, Networking, or related field preferred COMP TIA A+ Certification or equivalent preferred 1-2 years Customer Service experience preferred Physical Requirements: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required. Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Ability to sit at a computer terminal for an extended period. May be required to operate general office equipment including but not limited to copiers, printers. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

Function: The primary function of this position is to provide administrative and clinical oversight/supervision for the outpatient psychotherapy service. In this position, it is essential that the supervisor have an orientation to the strengths of the individual and the system; a solution directed focus; and a positive work attitude that reflects flexibility, a consumer-centered approach, and respect for staff and consumers alike. It is expected that the supervisor have excellent clinical skills and theoretical training sufficient to supervise all staff. This position requires strong oral communication/writing/documentation skills and a good knowledge of basic computer programs such as word, excel and publisher. General Duties: Provide clinical supervision to staff; establish and lead clinical supervision groups; provide LSCSW and MSW student supervision; provide emergent risk consultation; promote training opportunities; and, in general, support ongoing clinical development of all staff. Recruit, interview, hire, orient new staff; coordinate exit procedures for staff leaving agency. Evaluate staff performance via annual staff evaluations. Implement action plans/disciplinary action as needed to maintain standards of performance. Set, monitor, and evaluate productivity standards for staff. Monitor monthly budget reports. Assure staff complete all required documentation in a timely, accurate and professional manner. Research, assess, monitor, and implement changes in service delivery as needed to meet CCBHC standards. Actively initiate and develop programming to meet emerging needs of Valeo consumers. Ensure staff have training in preferred methods of psychotherapy to meet CCBHC requirements. Complete all reports, including quarterly and annual program reports, required by the agency for ongoing program performance evaluation. Keep staff apprised of necessary procedural and organizational changes as they occur. Ensure services are recovery oriented and person and family centered and meet the whole health needs of individuals served. Assist with billing issues related to OPS service. Ensure Evidence Based Practices (EBPs) are utilized as appropriate. Ensure appropriate assessment instruments are utilized to help monitor progress of individuals served and enable the provision of necessary services with appropriate intensity and duration. Provide education to internal and external stakeholders regarding the program's services, policies, and procedures as needed for effective collaboration and treatment. As time allows, provide solution-focused psychotherapy to individuals, families, and groups. Assist with Valeo promotional activities, such as writing articles or public speaking. Assume role of BSRB coordinator for Valeo Continuing Education team. Provide DLA-20 and other types of training as necessitated by the evolving needs of agency. Demonstrate cultural and linguistic competence. Approach interactions with individuals served, colleagues and those supervised with a trauma sensitive lens. Ensure staff work as part of an integrated treatment team collaborating with individuals served, family members or others they want involved in their treatment team to help support the individual. Other duties as assigned by the Clinical Director. Qualifications: This position requires a Master's or Doctorate degree in psychology, social work (LSCSW only), or psychiatric nursing. Must have Kansas's licensure and meet eligibility requirements for Title XIX and other 3rd party insurances. Must have minimum of minimum of five years post- master's direct clinical service experience; demonstrated theoretical orientation/training; and superior clinical, diagnostic, and documentation skills. Supervisory experience preferred. Must be at least 18 years of age or older and be able to pass pre-employment background checks and SRS adult/child abuse registries. This position requires basic computer skills. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, and sit. Extensive computer and telephone work is required so the ability to operate a computer for up to 90% of the shift is required. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds and up to 50 pounds with assistance. This outlines the overall responsibilities of my position. I understand and acknowledge that I have received a copy of my job description and that it is my responsibility to read and perform the expectations of this position.

Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications • Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10 Additional Information after which will resume at our regular rate of 149.99.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description Metal Type: Stainless steel, specialty/high-performance metals Metal Shape: Various Compensation Range: $70k+ Specialty metals company seeking an inside sales representative. Products are used in the aerospace industry. Minimum of 2 years' sales experience Understanding of Aluminum, Stainless and/or Carbon Steel required Experience in the aerospace industry, a plus Successful track record in developing and/or maintaining customer relationships.

Description: Join a growing team integral to supporting residents of Nursing Facilities for Mental Health (NFMHs) grow in their recovery and reintegrate into community settings! HealthSource's Olmstead Servicers Department coordinates care among a variety of partners to ensure residents have every chance and resource needed to discharge from Nursing Facilities. As a team member, you will be a champion for residents and a partner to all service providers in improving outcomes for residents. As a part of the Administrative Services Department at HealthSource, the Olmstead Services team offers a supportive team environment that fosters growth, learning, and professional development. Joining the team will offer opportunities to learn new intervention skills, including certification in Wellness Recovery Action Planning (WRAP) and access to free CEUs through our learning management platform. We also offer a variety of benefits, including health plan coverage, 401(k), and paid time off. Job Title: Supervisor- Olmstead Services Department: Administrative Services Reports to: Director of Olmstead Services Job Classification: Exempt, full-time Job Summary: The Supervisor-Olmstead Services, under the direction of the Director of Olmstead Services, will oversee teams of Case Managers serving residents in Nursing Facilities for Mental Health (NFMH), residing in their service area. They will be responsible for the day-to-day oversight of service delivery, timely reporting, and training for Case Managers working with facilities. Additionally, they will be the first point of contact for resolving complaints from facilities, CMHCs, and other providers. Supervisors will ensure all services are delivered in a culturally relevant manner and in alignment with trauma-informed principles and informed consumer choice. Essential Job Responsibilities: Supervise Case Managers providing Olmstead navigation services to ensure successful completion of all state contract requirements. Build and maintain strong and collaborative relationships with all NFMH Administrators and staff in the area of responsibility through regular, transparent, and accountable communication and regular site visits. Mentor and develop staff skills in accordance with internal standards and contract requirements, including providing ongoing training and staff development during individual and group supervision meetings. Review all required contract reports completed by Case Managers, resolve errors, and submit to the Director of Olmstead Navigator Services. Manage caseload assignments of all Olmstead Navigators on the regional team, and carry a small caseload to ensure proper case load ratios. Promotes a positive image of HealthSource by initiating, developing, and sustaining effective business relationships in the communities served by HealthSource. Actively engages in the quality initiatives undertaken by HealthSource and influences programs within the division or company that refine systems and processes and improve overall performance that are data-driven. Adapts to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude. Maintains confidentiality per Health Information Portability and Accountability Act (HIPAA). Leads with and promotes HealthSource values. Performs all other duties as assigned. Required Job Qualifications: Must be able to travel to Haviland, KS and Peabody, KS on a regular basis. Bachelor's Degree in social work or other human service-related field, master 's-preferred. Three (3) years of experience providing client-related services required. Two (2) years of supervisory experience preferred. Ability to work independently and in cooperation with others; Strong leadership, and coaching skills; Demonstrates sound clinical judgement. Strong oral and written communication skills; Strong interpersonal skills in working with diverse populations; Strong organizational skills; Demonstrates superior customer service skills; Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives; Demonstrates ability to learn and use new technologies, including computer programs and phone systems; Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource; Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace; Must successfully complete all required background checks. Must have a valid driver's license and the ability to travel to different locations regularly. Physical Demands: Frequently required to speak, write, and memorize. Constantly required to talk, read, problem solve, see, hear, and sit. Push, pull, lift, or carry 20 pounds. Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Additional Duties: Additional duties and responsibilities may be added to this at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor Benefits: Flexible scheduling options to promote a healthy work-life balance. Hybrid work capabilities. HealthSource covers 65% of health and dental insurance premiums. Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off. Eligibility to participate in our 401k matching program immediately with matching after one year of employment. Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias. Opportunities for career advancement within the organization. Additional benefits are available and outlined in the Employee Handbook. Requirements:

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Pay: Up to 20.00/hour Job Type: Full-time This position is designed as a developmental role to prepare you for the next available Customer Service Associate opportunity within Capitol Federal. As a Customer Service Associate, you will be placed in the first available position across any of our branch locations within the Topeka area. Flexibility is key, as you may be reassigned based on business need across the region. Branch Hours: Monday - Friday: 8:30 AM - 5:30 PM Saturday: 8:45 AM - 12:15 PM Availability: Candidates must be available to work any shifts during branch hours, as needed. Role: Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time. * Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used. * Research, troubleshoot and resolve basic external and internal customer inquiries as needed. * Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns. * Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Bank's tracking system related to customer recommendations and referrals as defined by the Bank. * Assists customers with maintenance on existing accounts as defined by management. * Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests. * Maintains the most stringent standards of customer service confidentiality. * Perform other duties as assigned. * Participate in proactive team efforts to achieve departmental and company goals To learn more or apply go to ******************************************* CapFed is an equal opportunity employer.

Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Olathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply! Job Responsibilities: Assist with daily scheduling of all jobs; ensuring customers' preferences are met Provide immediate problem-solving assistance to office staff or service technicians Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability Track for jobs completed and place follow up calls to customers to ensure expectations were met Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing Responsible for timely completion of all administrative paperwork associated with this position Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary Participate in planning process and establishing department goals and objectives Other duties assigned by manager Job Requirements: Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience Experienced using Microsoft Office applications Must have a valid driver's license and a good driving record Ability to effectively communicate with the customer and represent the company in a professional manner Strong aptitude for technical applications and mechanical systems Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

OMNI is honored to partner with TS2 Hospitality in the search for a Guest Service Manager to join the team at their Holiday Inn Express property in Olathe. The Guest Service Manager leads the front desk and breakfast teams and is possibly the most influential leader in the hotel when it comes to delivering a remarkable hospitality experience. TS2 Hospitality is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. They are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas, and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. TS2 vision: We deliver remarkable hospitality by encouraging excellence in each other. TS2 values: We are family | We are selfless servants | We own it | We will straight talk | We have fun! Position Summary The Guest Service Manager is responsible for creating a culture of engagement and accountability while running a 24/7/365 operation. Understanding and addressing the needs of the team, constant training and coaching, and working a flexible schedule are essential to success in this role. Responsibilities Hire, train, and manage a team in all aspects of front desk and breakfast responsibilities. Ability to work a flexible schedule, working alongside the team to train and engage them. Hold regular meetings with all employees ensuring clear expectations are set and standards are met and documented. Complete trainings including brand training, company training, and in-person instruction. Own all aspects of sales execution and assist with sales efforts as directed by management. Cover front desk, night audit, and breakfast shifts or work as double coverage as needed based on staffing. Attend all mandatory hotel and company meetings including weekly leader virtual meetings. Oversee hotel accounting functions including cash handling, accounts receivable, and billing. Qualifications Passionate about delivering excellent guest service and problem resolution, maintaining a professional and positive attitude in every guest interaction. Previous front desk experience in a hotel preferred. Background in a leadership role engaging, motivating, training, and empowering a team for delivering remarkable hospitality. Act as first point of contact for associates and guests providing excellent communication. Manage and address any employee challenges and performance issues with a positive demeanor. Strong computer and organizational skills. Flexibility with schedule to work evening, weekend, and holidays as needed. Physically able to perform all responsibilities including but not limited to standing for a full shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds. Compensation & Benefits This is a non-exempt hourly position with compensation of $20-22/hour with a target of 45 hours per week and overtime pay of time-and-a-half for hours over 40 hours per week. Performance reviews with annual raise eligibility. Quarterly bonus plan with revenue and team performance incentives. Health, vision and dental insurance for full-time (30+ hours per week) employees. Paid time off for full-time employees. Up to $2400 referral bonus for referring new employees (per referral, see handbook for details). 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details). Hotel discounts for employees, family and friends through brand discount programs. Opportunities for promotions into senior leadership roles. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Executive Career Portal. Please direct all inquiries to: OMNI Human Resource Solutions Meredith Baker, Search Consultant, ****************** OMNI and our clients are Equal Opportunity Employers