Customer service supervisor jobs in Tulsa, OK

The hourly range for this position is $12.75 to $13.50. This position is also eligible for incentive pay based on performance. Customer Accounts Advisor Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on full-time and part-time employment status.

Job Description Welcome to McKinney Insurance Agency, where we're more than just an insurance provider we're a dedicated team in Tulsa, Oklahoma, committed to serving our community with warmth and expertise. We believe in building genuine connections and providing a level of care that makes a real difference in our clients' lives. As our new Licensed Insurance Customer Service representative, you'll be a vital part of our close-knit office, embodying our positive and inviting spirit. Youll be the friendly voice and guiding hand for our clients, assisting them with their policy needs, answering their questions, and ensuring they feel supported every step of the way. This isn't just a job; it's an opportunity to be a cornerstone of a respected local agency, grow your career in insurance, and contribute to a team that truly values its members and the people we serve. If you have a passion for helping others and a knack for clear communication, we can't wait to welcome you aboard! Benefits Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Serve as the first point of contact for client inquiries via phone, email, and in-person, providing prompt and accurate assistance. Assist clients with policy changes, endorsements, and cancellations, ensuring all documentation is complete and accurate. Process new business applications and renewals, verifying information and coordinating with underwriters. Handle customer billing inquiries and assist with payment processing. Build and maintain strong, positive relationships with clients by offering exceptional service and support. Collaborate with licensed agents to ensure client needs are met comprehensively. Requirements Active Oklahoma P&C Insurance License (Required) Minimum 1-2 years of experience in customer service, preferably within the insurance industry. Excellent communication and interpersonal skills, with a friendly and empathetic demeanor. Proficiency in using agency management systems and standard office software. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively in a dynamic office environment.

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.90 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Shift Hours: Overnight Team Lead~ Monday through Friday 10 PM to 7 AM R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative - Team Lead, you'll be the shift lead for our Customer Service team that help our patients check into the hospital. This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect when working in Patient Registration Lead role: * Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards. * Efficient and effective utilization of all available departmental resources, whether human, physical or technological. Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards. * Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement. * A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirement: * High School Diploma or GED * Excellent customer service experience For this US-based position, the base pay range is $17.80 - $28.52 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

The Customer Service Supervisor will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs of our members, providers and internal customers. You will be responsible for providing ongoing coaching to inspire our Customer Service Representatives to deliver exceptional customer service as well as coaching to develop CSRs in their current role or to take on additional responsibilities. You will play a collaborative role in growing and implementing company standards and processes. You will communicate within the department and interdepartmentally and should be analytical, supportive and prepared to act as a resource. You will be responsible for meeting and maintaining performance benchmarks, meeting operational compliance requirements required by CMS regulations, company and departmental policies and managing critical processes. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Be a driver of change and passionate about helping employees adapt to organizational change. KEY RESPONSIBILITIES: Perform to a high level of accuracy through effective time management, being meticulous and organized. Manage and assess customer service staff activities and provide CSRs with regular performance-related feedback and coaching. Strategizing and monitoring of daily activities of customer service operation and telephone performance standards. Make staff adjustments as required. Hiring, training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems to successful resolution for our members. Ensure CSRs understand and comply with all contact center objectives, performance standards and policies. Monitor and evaluate CSR performance, provide learning and coaching opportunities and take appropriate corrective action when necessary. Analyze data and collaborate with other supervisors and members of management to maintain contact center results that maximize customer satisfaction. Identify operational issues and seek improvements. Lead and implement change initiatives related to business processes and improvements. Drive adoption and proficiency changes within the organization. Coaches and motivates assigned staff to achieve highest quality and quantity of work and to exceed customer expectations. Responds and resolves member/provider issues/complaints elevated to a supervisory level. Actively participates on company and departmental committees as assigned. Identifies and communicates any new processes or activities that directly impact employees or operations of department. Communicates regularly to employees any benefit, network, or process changes that have a direct impact on inquiry responses. Maintains regularly scheduled meetings to inform and instruct staff of any changes in process or compliance issues. Assist in the development or review of departmental policies and procedures to ensure operational excellence. Other duties as assigned. QUALIFICATIONS: Thorough knowledge of CMS regulations for MAOs as related to customer service functions. Proficiency with technology, especially computers, software applications and phone systems. Excellent problem solving, leadership and customer service skills. Analytical, efficient, and thorough. Demonstrated ability to coach, train and motivate employees and evaluate their performance. Exceptional verbal and written communication skills. Ability to read, analyze and interpret complex documents including health benefit manuals. Ability to remain calm and courteous under pressure and navigate tense situations. Highly organized and attentive to detail. Successful completion of Health Care Sanctions background check. EDUCATION/EXPERIENCE: High School diploma or equivalent; Bachelor's degree preferred. Three to five years' previous customer service experience preferably in a call center or healthcare environment or equivalent educational experience. Minimum 1 year in leadership or decision-making role within customer service department.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Job Description Join us and grow your career to new heights! A Farmers Insurance Agency in TULSA, Oklahoma, is looking for a confident, experienced, and positive person to join our team. We are professional, agile, and customer centric. We like to exceed goals, break records, and have fun while doing it! Our work environment includes: On-the-job training, growth opportunities, and a lively atmosphere. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate. A Property Casualty, Life & Health, or 3 years direcct sales experience or customer service experience is required. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Positive Working Environment Responsibilities Answer incoming customer inquiries via phone, e-mail, and text. Provide accurate information about our products, services, and promotions. Assist customers with adding policies, and answering questions. Utilize upselling techniques to promote additional lines of business or services. Collaborate with the sales team to meet or exceed sales targets. Help clients with outstanding forms or needed signatures. Insure our clients feel heard, seen, and important. Requirements Proven experience in a customer service role. 3 years Insurance Agency Experience preferred. Associate or Bachelor Degree prefered. Excellent verbal and written communication skills. Strong analystical skills to assess customer needs and provide appropriate solutions. Have a desire to be trained, to follow instructions, and to be great at what you do. High Morals and Integrity Enjoy working independently and also in a team environment. Positive, Friendly, and Helpful Attitude Goal Oriented

Cafe Customer Service Associate Classification: Non-exempt Part Time The Customer Service Associate member will serve the Victory Café area (Victory Coffee Co.). This role includes serving the Victory Cafe with preparing food and drinks on demand; promoting monthly specials; and providing top notch customer service to Victory Cafe visitors. DUTIES AND RESPONSIBILITIES Completes tasks and duties according to general cafe needs including but not limited to opening/closing cafe; cleaning up all equipment and the cafe area; prepping espresso beverages; and additional duties pertaining to the cafe. Provides excellent customer service to all guests from answering phones to front-line sales. Enthusiastically sharing loyalty programs and current promotions. Restocking products and refilling equipment as required as required. Picking up food items off-site before the opening shift. Providing a positive and cheerful customer service to all staff, students and visitors to Victory. Assists in prepping food and drink areas in Victory Café. Manage the cash register system and POS system. This position includes weekend shifts and scheduling. QUALIFICATIONS Barista Knowledge is preferred but not required. Customer Service oriented Attention to Detail Ability to multi-task Good communication skills including written and verbal. Experience working in a POS system and cash handling experience. Ability to understand and follow specific instructions and procedures. ESSENTIAL JOB FUNCTIONS Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 35 pounds without assistance. Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl. Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning. Stands and/or walks continuously throughout shift. Ministry Requirements Maintains Victory protocol, policies and procedures. Demonstrates integrity. Performs and maintains tasks with an appropriate level of confidentiality. Models the biblical standard of personal conduct and lifestyle that is expected of all Victory Team staff members as outlined in the Honor Code and Employee Handbook. Fully participates in the life of the church as an active member in good standing with Victory. Supports and adheres to the mission, vision, values, and philosophy of Victory. Submits to and supports the leadership of Victory. Works well as a team player with leaders, staff, and volunteers. *Additional duties and responsibilities may be added to this at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor. Your Best Days are Right in Front of You!

Job Description One Immaculate Touch Cleaning Company in Tulsa, OK is looking for one service supervisor to join our team. We are located on 6333 South Peoria Ave, suite # 506, Tulsa, Ok 74136. Our ideal candidate is self-driven, ambitious, and engaged. Responsibilities Engage regularly with customers ensuring a positive experience Ensure team provides fast, friendly, and accurate service Contribute to team effort by accomplishing related results as needed Respond to all complaints in a friendly and professional manner Qualifications Experience in customer service or supervisor roles Outgoing and engaging personality Proven ability to maintain scheduling commitments Ability to problem solve quickly and act accordingly must have own transportation We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve. The Service Advisor oversees the service technicians and is responsible for building a loyal clientele, attaining high NPS scores, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate their team profitably. A few Benefits of Joining Our Team: Our Service Advisors enjoy a 4 day workweek every week! This is a salaried position with a starting pay of $48K/year. After 60 days of employment, salary increases to $60K/year! Excellent benefits package including medical, dental, vision and flex Competitive 401k plan with company matching contributions! We offer paid training! The Service Advisor is responsible for the following: Providing a great customer experience! Building long lasting customer relationships! Greeting customers, scheduling service appointments and receiving vehicle information. Communicating with customers regarding their needs. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer's schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the customer and clearly explaining information on the repair order. A few quick points we have on our ideal candidate checklist is: Has a strong teamwork mentality Self Manageable Willing to learn new technologies and processes Excited to work in a fast-paced environment Driven Takes pride in a job done in excellence Positive attitude This position will require the individual to be on his/her feet for long periods of time and in all weather elements. Nelson Auto Group is an Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are looking for an energetic, multi-tasking team member that will thrive in a fast-paced environment. High expectations of excellent customer service and team involvement. Bilingual preferred but not required. Responsibilities will include answering incoming calls in a professional and enthusiastic manner. Handling all immediate resolution service to include: payment processing and resolving simple billing issues, emailing id cards and copies of declaration pages, updating contact information (email and phone), and securing permission to text. Customer service goal will be to provide REMARKABLE customer service for all existing and potential clients. Representative will also be responsible for pivoting to additional lines of insurance uncovering customer's needs through the Simple Conversation Method . Gathering accurate information for Sales and Service team members to follow up and complete all next level service and sales requests. Assist customers, agents, and State Farm employees by phone Manage a variety of customer service situations Answer insurance-related questions from callers Take initial loss reports and provide claim personnel contact information Take payments and answer bill related questions Take and send detailed messages to agents/claims personnel Provide emergency customer assistance while on the phone, utilize computer technology to access online job aids, navigate the State Farm intranet to locate information, and electronically file claim reports Apply State Farm policies and procedures to unique situations Provide in-language service for Spanish speaking customers Position will be Monday-Friday, 8:30 A.M. to 5:30 P.M. Position requires obtaining Property & Casualty License as well as Life & Health View all jobs at this company View all jobs at this company

Lead/Supervisor - Railcar Repair Company: Road & Rail Services About the Role Road & Rail Services is seeking a hands-on Lead/Supervisor for Railcar Repair to oversee operations and provide management oversight for a railcar repair crew. This role is ideal for an experienced leader with strong mechanical skills who thrives in outdoor, fast-paced environments. What You'll Do * Lead and supervise a team of 5+ associates in railcar repair operations. * Ensure compliance with OSHA, EPA, FRA, DOT, and company safety standards. * Train and develop associates on work instructions, quality procedures, and SOPs. * Oversee site performance, including P&L responsibilities, and implement corrective actions when needed. * Maintain productivity goals while ensuring top-notch safety and quality standards. * Work outdoors in all weather conditions across Tulsa, sand springs and nearby locations. What We're Looking For * Supervisory experience leading at least 5 employees. * Previous P&L responsibility. * Background in diesel or heavy equipment mechanics. * Welding and/or railcar repair experience strongly preferred. * Transportation, intermodal, or railroad experience is a plus. * Must be able to frequently bend, squat, twist, and walk throughout the shift. * Ability to open railcar doors (requires 90 lbs. pulling / 68 lbs. pushing force). * Willingness to climb ladders (up to 16+ feet). * Must maintain a valid driver's license. * Flexibility to work weekends, holidays, and be on-call as needed. What We Offer * Competitive pay with yearly safety bonuses. * Full benefits package: Medical, Dental, 401(k). * Paid holidays and vacation time. * Annual steel toe boot allowance. * All PPE provided. * Veteran-friendly workplace. * Strong promote-from-within culture. About Road & Rail Services Founded in 1987, Road & Rail Services has grown into a leading provider of rail-related services across North America. Our teams support railroads, shippers, and equipment owners with plant and terminal operations as well as railcar maintenance. #RRLP1

Competitive annual salary! Premium Medical, Dental & Vision Benefits with Zero Cost Options! Retirement Savings Plan 403(b) with up to 6% Employer Match Life Insurance, Short & Long Term Disability Benefits Employee Assistance Programs Student Loan Repayment Programs 33 Paid Days Off 1st year! Company provided Professional Development and CEUs Clinical Supervision for licensure provided Supervise an adult CCBHC team with a focus on hospital discharge clients with SMI and co-occurring disorders. Consumers in this population will need more in-depth health and wellness services and coordination. Team will serve adult clients, age 18 and older, that are diagnosed with a severe mental illness, substance use disorder, or co-occurring disorder. Team will provide a combination of office, embedded services at inpatient facilities, and field-based services with potential transportation of clients using agency or personal vehicles as determined by needs of consumers and/or program. Requirements Licensed or under supervision for license, with minimum 3-5 years clinical experience. Supervisory and program management experience is desirable. Must posses a valid Driver License and satisfactory driving record and use personal automobile to travel to locations other than primary office. CCBHC Model of Care Family & Children's Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges. Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to: Increased access to care and crisis services Expanded traditional community mental health and substance use services. Added Care Coordination and physical health screening for mental health clients Greater access to Social Services for clients' economic and social needs Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis. job summary: This position serves as the leader of a CCBHC team(s) and drives CCBHC implementation and PPS payment (Monthly encounter rate). Must quickly become knowledgeable of the CCBHC Model. This model is data driven, requiring close partnership with BI Team and Data Specialist who provide information for client care decision making. Team Supervisors carries out the following primary duties & responsibilities: Implement with fidelity all CCBHC requirements, core services, and activities, including care coordination to integrate mental health, addiction, and physical health needs. Implement new billing model. Ensure strategy and plans to obtain, manage and optimize trigger services monthly. Analyze data and disseminate to team in order to drive decisions. Ensure that population health and risk stratification indicators are used in client care decisions. Implement care coordination. Lead and facilitate team huddles with multi-disciplinary team and others involved in specific cases. Oversee and supervise bachelors' level and non-degreed workforce. Call for and participate in unscheduled, impromptu case staffing's. Maintain a positive working relationship with program director, clinical supervisor, and other leaders. Other duties as assigned. POSITION SPECIFIC DUTIES & RESPONSIBILITIES: Implement and manage CCBHC programs, activities, requirements and assigned teams. Ensure the CCBHC model is implemented with attention to the required standards of care: Ensure services are accessible and are offered promptly. Ensure consumers receive the highest quality care. Ensure that programs achieve intended goals and outcomes Ensure that the CCBHC provides person-centered and family-centered treatment planning and care coordination based on core values and principals of a CCBHC. Ensure that fidelity is maintained for CCBHC core services and required activities Ensure and document that nine core services and additional activities are offered to clients by the team or allied departments Assign program enrollees to designated team members and teams by established criteria Respond to client feedback, concerns, and grievances in a timely and amiable manner. Ensure telehealth and community-based services are made available, where necessary. Make outreach available to clients who are difficult to find and engage and especially ODMHSAS most in needs list Oversee medical care coordination services to enhance integration of and coordination of care between behavioral health services and physical Health care. Provide oversight for clients' physical health management and chronic disease care coordination. Ensure wellness and health promotion activities and services are provided Utilize a variety of HIE/HIT to improve population health outcomes and healthcare quality, and to achieve health equity for the people we serve. Link clients to primary medical care providers including embedded Morton Comprehensive Health Care clinic. Implement billing model. Ensure strategy and plans to obtain monthly trigger services on active clients are in place. Optimize all revenue/trigger service opportunities by disseminating data daily to the Team, and direct staff activities accordingly. Monitor compliance for direct service staff to ensure clients are engaged monthly to optimize trigger service opportunities. Review weekly revenue and trigger reports and compare to established benchmarks. Monitor staff trending reports reflecting trigger billing. Ensure Medicaid eligible clients are enrolled in Medicaid timely. Monitor shadow billing services. Ensure accurate data reports are provided for utilization oversight and billing. Identify any data gaps, issues, etc. and report immediately to program director and data manager. Work closely with Data Specialist to provide timely reports. Analyze data and disseminate to team in order to drive decisions including type and level of services for each client. Implement care coordination. Work closely with Clinical Supervisor and data specialist to provide reports for use in client care services and trigger service requirements. Review and analyze multiple data points, including service utilization and quality, appropriate access to care, level of care, inpatient utilization, medication adherence, and most in need list in order to: Select client list for team meetings. Drive client care and team activities. Increase care coordination. Improve efficiency of day-to-day operations, and Maximize outreach efforts for obtaining trigger services. Monitor trends and recommend changes accordingly. Use Population Health Management Report to: Monitor and analyze dosage of services, utilization management, level of care, number of services, service provision, and types of services and make recommendations. Recommendations on clients to review in case staffing, huddles, and treatment team meetings. Work collaboratively with BI Team and Utilization and Data Coordinator to obtain and analyze data. Monitor trends and recommend changes accordingly. Evaluate current team staffing sufficiency and recommend changes supported by data. Monitor schedules and adjust to allow for maximum utilization. Promptly communicate negative trends and data declines to Program Director. Monitor staff caseloads of client count on each staff and risk level percentage per staff. Notify CCBHC Program Director of caseloads with uneven caseload counts per staff and if client risk levels are not equitable across staff caseloads. Ensure compliance with required state data systems. Optimize Performance of Direct Reports Work with Program Director and Clinical Supervisor to recruit, hire, supervise, Onboard, develop and evaluate team staff Supervise direct reports including: Outreach and engagement specialist Care coordinator Case managers/wellness/outreach PRSS Service Utilization & Data Coordinator Admin staff Lead team huddles with multi-disciplinary team and others involved in specific cases. Organize frequency, agenda, and attendees for team staffing Huddles, Team Supervisors should use agency manualized protocols for team huddles. Ensure huddles are well organized, brief, and well run. Support high performance team functioning through clear expectations of each team member, rapid resolution of issues, conflict management, etc... Select clients for treatment team meetings based on data, determine which clients require staffing and at what intervals Modify team size and composition as population increases or moves to higher levels of need. Influence client care decision making through case-by-case assessment of the appropriateness of care using data Serve as the triage point for therapist or prescriber to alert team to activate solutions to meet emerging needs of the client, i.e. eviction, basic needs, school suspension, serious medical diagnosis received, etc. and then activate appropriate team member to address emerging need. Work collaboratively on case staffing with other CCBHC providers who report up to their own departments psychiatric services primary care consultants Nursing Pharmacy Others Maintain a positive working relationship with Clinical Supervisor and Program Director and other leaders Work collaboratively with Program Director to advocate for staff composition or team changes reflecting service population and client needs. Identify program delivery service barriers and seek remedy from Program Dir. Proactively identify compliance risks and advise programs, support teams and senior management on necessary actions. Drug Free Workplace Policy This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** Full Time \#ALDIND Job Summary: Responsible for the overall supervision of pre-analytical and customer service aspects of the laboratory. Supervises laboratory staff performing phlebotomy, patient registration and specimen processing. Minimum Education: Baccalaureate degree from an accredited college or university preferred. Licensure, Registration and/or Certification: None. Work Experience: 1 year laboratory-related experience. Knowledge, Skills and Abilities: Demonstrated skills in interpersonal relations, delegation and planning. Demonstrated ability to work efficiently, independently and to coordinate activities of others. Effective communication skills and leadership qualities. Experience with word processing, spreadsheet, and database computer application. Essential Functions and Responsibilities: Assumes responsibilities for the daily operation of the pre-analytical areas of the laboratory. Assures quality and accuracy throughout the pre-analytical systems of the laboratory (specimen collection, processing, transport and patient registration). Oversees point of care testing performed by lab support employees. Develops customer service standards and trains/monitors staff to deliver excellent customer service. Handles customer complaints, investigates and solves complex problems. Supervises personnel and staffing assignments in the department. Interviews prospective employees and makes recommendations on hiring. Evaluates employee performance in a constructive manner, disciplines fairly and recommends compensation to the laboratory manager or director. Writes, reviews, and updates procedure manuals; maintains the department in conformance with regulatory demands. Plans for the present and future needs of the department with regard to equipment, staff and supplies. Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only. Working Relationships: Direct supervision of others - No. of people supervised: (15-20). Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Clinical Laboratory - Muskogee Campus Location: Muskogee, Oklahoma 74401 **EOE Protected Veterans/Disability**

31415 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 1047 1047 Rack Room Shoes Pay Range: Tusla Premium Outlets 801 East 103rd Street South About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Jenks, Oklahoma US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

Responsible for providing daily guidance, instruction and training to inspire the team to perform at their optimum. Will work directly with Customer Service Supervisor to create a team that works efficiently together to maximize the team's potential. Also responsible for interacting with members, providers and other internal customers to resolve elevated problems of a complex nature. May serve as a liaison between Customer Service and other departments. Assists Customer Service Supervisors with monitoring daily queue activity to make staffing adjustment suggestions as needed. Focus on helping the team build necessary skills and knowledge so they can better support customers and the company's mission. The successful team leader should be supportive, communicative and attentive. KEY RESPONSIBILITIES: Effectively manage escalated phone calls of the most complex nature involving multiple lines of business utilizing problem resolution skills. Prepare Customer Service Representatives to respond to customer questions and complaints and to troubleshoot problems with services or products. Assist supervisor with communicating regularly to employees any changes that have direct impact on inquiry responses. Assist walk-in members with inquiries. Ability to adapt and assist associates with organizational changes including business processes, systems and technology. Assists in actively managing the day-to-day activities of the team by monitoring call queues and wait times and directing resources as needed. Works closely with supervisors to empower team members to improve their confidence, product knowledge and communication skills. Motivate the team to achieve organizational goals that contributes to the growth of the company. Identify training needs and conduct training of team members as needed to maximize potential. Contribute to the creation of a pleasant working environment that serves to inspire the team. Assist with investigating and solving customer service complaints. Assist Customer Service Supervisor performing additional duties where needed or as directed. QUALIFICATIONS: Thorough working knowledge of HMO plans, PPO plans, enrollment, benefits and claims. Medicare knowledge a plus. Proficient knowledge of customer service, and standard office practices and procedures. Possess strong oral and written communication skills. Confidence and skillful negotiating skills Ability to motivate employees and provide feedback that assists in evaluating performance Strong relationship building skills for motivating and inspiring team Proficient in Microsoft applications. Strong organizational and time management skills with attention to detail Bilingual a plus. Successful completion of Health Care Sanctions background check. Available to work all shifts as needed EDUCATION/EXPERIENCE: Bachelors degree preferred Supervisory experience preferred At least 3 years of Customer Service experience required.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required