Supervisor, Customer Services
Customer service supervisor job in Longview, TX
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Auto-ApplySupervisor Customer Care
Customer service supervisor job in Tyler, TX
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Performs the administrative, facilitative coaching, and mentoring duties necessary to lead the customer care staff. Achieves the business and customer service objectives of the department and company.
Responsibilities
* Interviews, hires, coaches, evaluates, and assists in training customer care personnel.
* Provides feedback to employees regarding performance levels by monitoring and analyzing statistical reports.
* Analyzes and documents employee performance and recommends salary increases.
* Maintains department service level goals by ensuring that customer care personnel meet phone accessibility and accountability standards.
* Ensures error-free processing of customer requests by documenting information received from other departments and establishing appropriate interdepartmental procedures.
* Resolves complex customer complaints.
Identifies and resolves system and procedural problems by networking with other departments, participating on task forces, and recommending policy changes.
* Meets sales budgets by establishing goals and incentives and motivating and instructing employees.
Essential Functions
* Must be able to sit / stand for extended periods of time
* Must be able to read data on computer
Must speak fluently to communicate with customers and co-workers
* Must be able go up and down steps to research stored data
* Able to function in small areas when needed
* Must be able to occasionally lift 10 to 30 lbs
Qualifications
* Bachelor's Degree in related field preferred
* 5+ years of relevant experience
* 3 years in a high-volume customer service or sales environment preferred
* 1 year of supervisory experience preferred
* Telecommunications experience preferred
* Ability to lead and motivate team to meet departmental goals
* Strong leadership, team building and interpersonal skills
* Excellent written communication skills
* Experience with computer applications, particularly large customer billing databases
* Ability to manage in a call center environment with a sales and service focus
* Technological experience in voice, video, and/or data highly preferred
* Good command of the English language
* Public speaking and presentation experience
* Ability to motivate a sales force and creatively solve problems
* Strong initiative and ability to work autonomously
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Client Services Supervisor
Customer service supervisor job in Tyler, TX
Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction.
Job Summary
Supports all operations aspects of private duty nursing services to medically fragile children.
Manage and foster nurse and client relationships.
Maintains active involvement in issues of cost containment by managing nurse schedules and effectively utilizes nurses when assigning cases.
Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
Execute recruitment strategies to attract, screen, and hire quality nurses.
Counsel and provide support to field nurses.
Establish a strong collaborative relationship between office personnel and field nurses.
Collaborate with the clinical management team to help facilitate coordination of care.
Ensure compliance with all federal, state, and local laws and regulations.
Establish and cultivate relationships with clients.
Qualifications/Educational Requirements
High school diploma; college preferred.
Health care experience preferred.
Excellent written and verbal communication skills. Being bilingual in Spanish is a plus.
Ability to handle multiple tasks simultaneously and meet deadlines.
Excellent organizational and time management skills.
Positive attitude and self-motivated.
About Connect Pediatrics: Connect Pediatrics went from being the best-kept secret in Pediatric Home Health to a key provider of Pediatric Private Duty Nursing and Therapy Services across the state of Texas. We strive to be the preferred provider of care for our patients, and the preferred employer for our talented team of clinicians and operations personnel. For the last three years, Inc. Magazine has named Connect Pediatrics as one of the 5000 fastest-growing privately held companies in the US! This is a huge tribute to our team and the culture that we have developed. For more information, please visit our website at **************************
Connect Pediatrics is an equal opportunity employer.
Salary Description $43,000 - $47,000
Supervisor, Field Service
Customer service supervisor job in Wills Point, TX
Wills Point, TX
Do you want to be part of a team that's changing the way communities connect? Point Broadband takes pride in offering reliable and affordable broadband services to rural communities and small towns across the region. We're always on the lookout for talented, driven individuals to help us bring top-quality broadband services to more customers. Are you ready to be an integral part of a dynamic organization that values hard work, collaboration, and a steadfast commitment to providing exceptional service to our customers? Please let us hear from you!
Summary:
This position oversees and manages the daily operations of field service teams, ensuring efficient delivery of services to customers. This role involves coordinating technician schedules, ensuring the timely and accurate installation, maintenance, and repair of telecommunications equipment, and ensuring compliance with safety and regulatory standards. The supervisor also works to resolve operational issues, maintain customer satisfaction, and track performance metrics, while fostering team development and training. Effective communication with customers, management, and vendors is essential for successful service delivery and problem resolution.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Supervise installation/repair Customer Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and productivity requirements.
Assist in training Customer Service Technicians on fiber-based and fixed wireless broadband services.
Assist in the development of technicians and keeps abreast of the most current technology in the broadband industry.
Schedule technicians so coverage is at a maximum during peak hours to maintain prompt service.
Maintain compliance with industry standards such as NJUNS, 811, etc.
Assure that any errors in installation or service are promptly resolved.
Maintain accurate time and attendance reporting.
Assist in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance.
Effectively communicate with customers, management, employees and installation and service partners (contractors).
Assist in the development and management of the department's operating budget in accordance with corporate guidelines.
Assist in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administer discipline consistent with corporate polices.
Work with managers, supervisors and employees to promote a positive attitude and good employee morale.
Maintain a professional appearance and appropriate behavior at all times.
Maintain good attendance.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED required.
Three to four years of experience and related associate's degree, or equivalent combination of experience, training, and education.
Experience must include;
Fiber splicing and fiber restoration and/or fixed wireless broadband experience.
Supervisory or management experience preferred.
Computer Skills
Word processing, spreadsheets, Internet software, email, database software
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to talk, hear, and communicate effectively.
Ability to work while standing most of the time.
Ability to walk or work over all types of terrain, in all types of weather.
Ability to carry tools and equipment including gaffs, ladders, and tool belts.
Ability to work in tight spaces while bending, twisting and reaching.
Ability to climb poles using gaffs hooks and climbing belts.
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between assorted sizes and colors of wires.
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
Ability to work with small components.
Ability to use close vision, peripheral vision and adjust focus.
Ability to work in poorly vented areas such as attics, in extreme temperatures.
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
Ability to lift up to 90 pounds.
Physically able to operate computer equipment and test equipment.
Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions.
Ability to work safely near power lines and electrical equipment.
Ability to drive Company vehicles in a safe manner.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
Benefits:
Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
Customer Service Manager - In Office
Customer service supervisor job in Winona, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Service Manager
Customer service supervisor job in Tyler, TX
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
What is this role about?
Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
What does a "Day-in-the-Life" look like?
Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:
* Monitoring branch scheduling and ensuring pest tech routes are successfully completed
* Ensuring regulatory compliance and safety standards are met or exceeded
* Responding to customer concerns, including resolving cancellation requests
* Inspecting and evaluating the performance of Pest Technicians
* Monitoring and maintaining inventory levels of pest control products
* Facilitating continual training of local sales and service teams
What do I need to be successful?
* An associate's degree (A four year degree is highly desirable)
* Must possess a valid driver's license from state of residence
* Having 1-2 years of related experience is very helpful, but not required
* Willingness to relocate is highly desirable
* You are able to effectively lead and motivate others
* You have strong communications skills - impersonal, written, presenting
* You are good at problem solving and coming up with practical solutions
* You are able to build rapport easily and establish trust with customers and employees
* You are detailed oriented and understand the importance of safety
* You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
* Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary
Why should I choose Terminix?
In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
* Comprehensive training and licensure, all paid by the company
* Company vechicle, gas card, cell phone, and laptop
* Highly competitive compensation
* Opportunities for advancement and career growth
* Medical, dental and vision coverage + discounts on Terminix brands
* Short/long-term Disability and Life Insurance
* Paid time off
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Service Manager
Customer service supervisor job in Tyler, TX
Job Description
Service Manager - Franchise Automotive Dealership
If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.
Job Responsibilities
Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
Monitor automotive repair/maintenance to prevent operational delays
Work with service director to set departmental objectives
Recruit, interview and train service staff
Maintain daily sales and production records as prescribed by upper management
Review and evaluate service sales performance
Staff technical teams relative to production requirements
Remain current on new products and changes to existing products
Maintain department finances within parameters established by upper management
Assure proper repair-order flow/maximize productivity
Monitor/control all warranty activity to ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle care and operation
Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
Enforce OSHA requirements, procedures and regulations
Conduct performance evaluations
Participate in operational planning
Maintain the facility and equipment
Conduct weekly department meetings/attend weekly manager meetings
Education and/or Experience
Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Benefits
Health, Dental, Vision and paid time off.
About us
For over 30 years, we have been a family-owned and operated business committed to providing a supportive and growth-oriented work environment. We strongly believe in promoting from within and investing in the long-term success of our team members.
We offer a comprehensive benefits package including health, dental, and vision insurance, short-term disability, and Aflac products. Employees are also eligible for paid vacation after their first year of service.
Customer Service Associate
Customer service supervisor job in Whitehouse, TX
Job Description
The Customer Service Associate is responsible for interacting with customers through incoming calls and emails to ensure all customer inquiries and problems are resolved, as well as providing support in day to day operation of the Customer Service Center. This role uses technology to interact, communicate, research, and resolve customer inquiries. The successful Customer Service Associate has excellent verbal and written communication skills, and is patient and empathetic to customer needs. This role reports to the Customer Service Manager.
Duties and Responsibilities
Provide professional and courteous customer service engagement via email, chat session, and telephone
Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the Order Management System (OMS) software application and Ecommerce platform
Maintain high level of product knowledge and best practices for upselling and maximizing sales opportunities
Maintain a solid product knowledge base of product lines
Assist in the maintenance and upkeep of the customer service facility
Practice shrinkage control through preventative measures
Maintain a professional and courteous relationship with all associates
Perform other miscellaneous duties assigned as per supervisors and general office instructions
Understand and adhere to company policies
Qualifications and Requirements
Detail oriented and customer service focused
Basic understanding of Microsoft Suite
Previous retail and/or call center experience a plus
Bilingual a plus
Good written and oral communication skills
Able to self-manage positive and respectful behavior while working either independently with minimal supervision, or in a team environment
Able to operate computer systems or handheld devices with minimal direction after receiving training
Ability to understand, speak, and read English with sufficient proficiency to follow safety, loss prevention, and other policies, procedures, training, and instructions
Able to be punctual for assigned shift and remain alert throughout shift
Able to work 8 and/or 12-hour shifts at all hours including weekends and holidays; must be able to work overtime
Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.
Cavender's will provide reasonable accommodation for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at ************** or visit your nearest Cavender's store.
Customer Support Representative (iCampPro)
Customer service supervisor job in Longview, TX
Who are we?
iCampPro is fueled by the ingenuity and innovation of iClassPro, the world's leading class management software for children's activity centers. Since 2008, iClassPro has continually raised the bar for class-based businesses, helping them streamline operations, grow revenue and spend more time doing what they love.
The iCampPro story started in 2019 when iClassPro partnered with one of the nation's largest and most respected summer camps to dig into the industry's challenges and deliver a better solution. Today, we offer a powerful, versatile platform with modern, intuitive design that's super-easy to learn and use - even for first-timers! To help you get the most from iCampPro, our exceptional support team is here to help you five days a week.
The iCampPro team works within the iClassPro headquarters in Longview, Texas. With the energy of a startup and the experience of our partner behind us, we're beyond excited to be making a real difference to camps everywhere and the families they serve.
Commitment to Excellence
Commitment to Customer Service
Solutions Focused
A Spirit of Teamwork and Collaboration
Taking Ownership
What will you be doing in the role?
Responding to customer inquiries via phone calls, emails, and live chats
Providing exceptional customer service by promptly addressing customer concerns and resolving issues
Assisting customers with product navigation, troubleshooting, and problem-solving
Collaborating with other team members and departments to resolve complex customer issues
Documenting customer interactions and maintaining accurate records
Keeping our Knowledge Base up to date with the latest information, FAQs, and resources
Assisting in the creation and maintenance of interactive demos and training materials to support customer education
Who are we looking for?
Passion for providing excellent customer service
Someone who thrives in a fast-paced environment
Two years prior experience in customer support, preferably with summer camp work experience
Excellent communication skills, both written and verbal
Strong technical problem-solving abilities
Ability to remain calm and professional in challenging situations
Attention to detail and strong organizational skills
Experience with help desk software or CRM systems is a plus
What does iClassPro offer?
An amazing work culture that provides growth for our people
Wonderful Paid Time Off for your life balance
Excellent variety of health benefits for your well being
Paid life insurance policy
401(k) match
Company events that we provide for our staff to enjoy
iClassPro strives to place people into jobs that align with their strengths. One of the tools we use is Culture Index. The survey typically takes less than 15 minutes and provides very valuable insights.
To be considered, all applicants will need to take the Culture Index Survey during the application process. If you wish to proactively take the assessment, please visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for Any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
Customer Service and Direct Sales Associate - PAID TRAINING
Customer service supervisor job in Longview, TX
We provide a positive work environment in which to develop both professionally. We provide opportunity for advancement based upon an outgoing training program coupled with a strong work ethic. We represent our clients with professionalism, honesty, and integrity to ensure that we bring them quality, long lasting customers. Lastly, our goal is to MAKE THE DAY with everyone we come across, co-workers, customers and clients.
Job Description
If you have great people skills and enjoy working with the public, we want to meet you!
Eminence Marketing Group, Inc. is seeking a full-time Junior Customer Service and Direct Sales Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the telecommunications, technology and renewable energy campaign.
Servicing technology, telecom and energy giants with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique, and personable advertising strategies designed to generate new customers for clients.
The Goals Are Simple
:
every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company!
The Challenge
:
We are continuously expanding the client base as well as the number of territories covered on a National scale. These growing retail marketing campaigns are in need of customer service professionals that can work on site at the promotional events providing direct customer and client support through promotional techniques.
Qualifications
The Entry Level Customer Service and Direct Sales Associate works in an environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills and potential, it helps senior management to create progressive promotional event solutions for clients. Eminence Marketing Group, Inc. is looking for key individuals to provide customer service and promotional knowledge to the existing and future client base.
Join a company that invests in its employees and truly wants YOU to succeed!
Benefits of the Junior Customer Service Associate Position:
Comprehensive Paid Training by a National Manager
Travel Opportunities
Opportunity For Community and Charity Involvement
Flexible Scheduling
Numerous Advancement Opportunities
Junior Customer Service and Direct Sales Associate Qualifications:
Experience in customer service and associated fields
Ability to adapt to a variety of people
Winning attitude and dedication to ensuring customer satisfaction
Positive attitude and ability to work well within a team environment
Background in Retail or Restaurant
Leadership skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Client Services Supervisor
Customer service supervisor job in Kilgore, TX
Take the Lead in Shaping a High-Impact Team Delivering Unmatched Client Experience
Are you a strategic, solutions-focused leader who thrives in a fast-paced environment where client service, team leadership, and operational excellence intersect?
SPL is seeking a driven Client Services Supervisor to provide leadership and operational oversight for our client support functions based in Kilgore, TX. This position plays a critical role in overseeing service delivery across both of our Kilgore and Plano, TX locations, ensuring that all client requests, project workflows, and communications are executed with accuracy, timeliness, and professionalism . This role is responsible for leading and developing a high-performing team, optimizing service processes, and strengthening continuous improvement efforts that enhance client satisfaction and operational excellence across multiple sites.
If you're ready to lead and develop a high-performing team and ensure outstanding service delivery across key internal and external partners, we want to meet you!
What You'll Do
Supervise, coach, and evaluate client services staff; assign work, set priorities, and support performance development;
Participate in hiring, onboarding, and training to maintain strong staffing and team readiness;
Oversee daily client service activities to ensure timely, accurate handling of inquiries, requests, and project needs;
Support staff in resolving client issues and escalations, ensuring appropriate communication and follow-through;
Serve as a primary client contact, providing guidance on compliance requirements, service options, and project planning;
Coordinate field-related activities as needed, including scheduling, permit reviews, and chain-of-custody documentation;
Monitor workflow to ensure efficient processing of documentation, reporting, and deliverables;
Ensure proper use of systems and tools that support client service operations;
Review and approve client-facing documents-including reports, quotes, and invoices-for accuracy and completeness;
Maintain accurate records, permits, chain-of-custody forms, and related documentation;
Ensure compliance with SOPs, regulatory requirements, and quality standards;
Track KPIs, identify performance gaps, and support continuous improvement initiatives;
Assist leadership with analyzing trends and implementing corrective actions;
Review and validate client invoices and coordinate with accounting as needed;
Complete administrative tasks such as credit card processing, purchase-order reconciliation, and system updates;
Perform other related duties as assigned.
Why You'll Love Working Here
Competitive salary with performance-based advancement opportunities;
Medical, dental, and vision insurance;
Paid parental leave for both parents;
Employee Assistance Program (EAP);
401(k) with company match;
Paid time off + paid holidays;
Monthly cell phone reimbursement;
Leadership development and professional growth opportunities;
A collaborative, client-focused culture built on service excellence.
Requirements
What You Bring
Bachelor's degree in business, science, or a related field, or an equivalent combination of education and relevant experience;
Minimum five (5) years of client service experience in a technical, laboratory, or service-based environment, plus at least two (2) years of supervisory experience with demonstrated leadership success;
Experience in workflow coordination, project management, or service operations;
Proficiency in Microsoft Office Suite;
Experience with client service systems (CRM or similar) strongly preferred;
Excellent communication and critical thinking skills with the ability to assess processes, identify inefficiencies, and implement effective improvements.
Your Schedule & The Fine Print
Full-time position following a standard 8:30 am - 5 pm schedule Monday-Friday;
Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
Must be able to travel locally for client visits, meetings, or training activities, as needed.
Our Commitment to Diversity & Inclusion
At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.
Visa Sponsorship
At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.
Food Service / Customer Service
Customer service supervisor job in Jacksonville, TX
We are looking to add a customer service rep to our food service department. Pay - $15-$16 (weekly pay) Schedule - Rotates - 7am - 2:30pm & 10am - 6pm - Every other weekend. Responsibilities: - Provide nutritional care to patients by assisting in menu selection
- Providing patient meal delivery and patient set-up with direct patient contact.
- Receive and process phone orders.
- Identifying patients who have not ordered meals with the assistance of the tray tracking system.
- Make meal rounds and collect survey information.
- Attends work and shows for scheduled shift on time with satisfactory regularity.
- Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
Requirements:
- Must have customer service experience.
- Must be familiar with EXCEL
- Must be able to pass a background check and drug screen.
Apply today! RESUME REQUIRED
Kyleigh, AWG ************
Team Leader
Customer service supervisor job in Tyler, TX
At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural world. As a company, we strive to act with honor, sharing gratitude, and positively impacting the communities we serve. In Hawaii, Ohana means family. And, when you come to work with us, you become part of a family that supports each other while having fun.
Competitive Pay! Free Meals! Free Uniforms! And we share tips, because we believe in sharing the Aloha Spirit at Hawaiian Bros.
Unlimited high-fives & so much more!
Onboard Referral Program: Help us find great team members and earn up to $500 for new hires who joins the Ohana.
Hawaii Law of The Aloha Spirit
''Aloha'' is more than a word of greeting or farewell or a salutation.
''Aloha'' means mutual regard and affection and extends warmth in caring with no obligation in return.
Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. We use eVerify to confirm U.S. Employment eligibility.
Team Lead - Longview, TX
Customer service supervisor job in Longview, TX
Starting Pay Rate:
Hourly - Hourly Plan, 14.00 USD Hourly
Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!
Do you want to learn how to become the leader of a team? We can help you take the first step!
A Tidal Wave Team Leader assists with the responsibilities of the site's facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the example by exceeding expectations and assisting the management team! Learn what it takes to run a car wash and have a great time doing it!
This position is a great way to get your foot in the door in one of the fastest growing industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management positions.
What We Will Provide:
Competitive pay with the opportunity to earn weekly commission.
Flexible scheduling that can work around any life dynamic. Part-time and Full-Time positions are available.
A tremendous opportunity for growth and development within Tidal Wave!
What Your Day Will Look Like:
Provide friendly & enthusiastic customer service.
Assist in opening and closing the facility.
Enroll customers in our Unlimited Car Wash Club.
Prep vehicles before they go through the tunnel.
Safely guide customers onto the tunnel conveyor.
Assist in regular maintenance of all equipment.
Maintain the facility, which includes landscape maintenance & pressure washing, etc.
What You Will Need:
Friendly, Responsible, and Reliable!
Ability to be on your feet for long hours at a time.
Willingness to work in all weather conditions.
Drug Screen and Background Check Required per state guidelines.
At least 18 years of age.
As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:
PTO is based on the company's PTO policy.
Eligibility for health, dental, and vision coverage subject to 90 day waiting period.
Eligibility for 401(K), subject to plan terms.
Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
Company-paid holidays.
**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Auto-ApplyJanitorial Team Lead
Customer service supervisor job in Longview, TX
Job DescriptionBenefits:
Dental insurance
Health insurance
Vision insurance
We are seeking a dependable and detail-oriented Lead Cleaner to manage and support evening cleaning operations in commercial buildings. This position not only includes performing cleaning duties but also overseeing quality, guiding other cleaners, handling supply needs, and serving as the main point of contact during the shift. The Lead Cleaner ensures the facility remains safe, sanitary, and presentable while helping the team stay on track.
Schedule: Monday to Friday, weekends as needed
Shift: Evening Shift | 2:00 PM 10:00 PM
Key Responsibilities:
Lead and support the cleaning team during evening shifts
Ensure cleaning tasks meet quality and safety standards
Monitor supplies and report maintenance or inventory needs
Assist with onboarding and training of new team members
Communicate with management and serve as point of contact on-site
Cover shifts as needed to maintain coverage and support the team
Other responsibilities may be assigned as needed based on company requirements
Required Skills & Qualifications:
At least 1 year of commercial cleaning experience (lead or supervisory experience preferred)
Strong attention to detail and ability to identify areas needing extra attention
Time management skills to complete duties within shift hours
Dependable and punctual with a positive, team-oriented attitude
Physically capable of lifting 2550 lbs and standing/bending for extended periods
Good verbal communication and ability to work independently or with a team
Must have reliable transportation to and from work
Must be a U.S. citizen or permanent resident authorized to work in the U.S.
>TRANSPORTATION TEAM LEADER (1120-858A-940)
Customer service supervisor job in Tyler, TX
For description, visit PDF: ************* tylerisd. org/jobdescpdf/job_858A.
pdf
Team Lead - Jacksonville, TX
Customer service supervisor job in Jacksonville, TX
Starting Pay Rate:
Hourly - Hourly Plan, 14.00 USD Hourly
Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!
Do you want to learn how to become the leader of a team? We can help you take the first step!
A Tidal Wave Team Leader assists with the responsibilities of the site's facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the example by exceeding expectations and assisting the management team! Learn what it takes to run a car wash and have a great time doing it!
This position is a great way to get your foot in the door in one of the fastest growing industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management positions.
What We Will Provide:
Competitive pay with the opportunity to earn weekly commission.
Flexible scheduling that can work around any life dynamic. Part-time and Full-Time positions are available.
A tremendous opportunity for growth and development within Tidal Wave!
What Your Day Will Look Like:
Provide friendly & enthusiastic customer service.
Assist in opening and closing the facility.
Enroll customers in our Unlimited Car Wash Club.
Prep vehicles before they go through the tunnel.
Safely guide customers onto the tunnel conveyor.
Assist in regular maintenance of all equipment.
Maintain the facility, which includes landscape maintenance & pressure washing, etc.
What You Will Need:
Friendly, Responsible, and Reliable!
Ability to be on your feet for long hours at a time.
Willingness to work in all weather conditions.
Drug Screen and Background Check Required per state guidelines.
At least 18 years of age.
As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:
PTO is based on the company's PTO policy.
Eligibility for health, dental, and vision coverage subject to 90 day waiting period.
Eligibility for 401(K), subject to plan terms.
Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
Company-paid holidays.
**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Auto-ApplyOptimization Team Lead
Customer service supervisor job in Ore City, TX
Role SynopsisThe Optimization Team Lead is responsible for leading, mentoring, and developing a team of field-based Optimizers focused on maximizing production efficiency and system health across Production and Artificial Lift systems. This role ensures consistent execution of optimization strategies, supports field operations, and drives continuous improvement through proactive surveillance, alarm response, and data-driven decision-making.
Key AccountabilitiesLeadership & CoordinationLead, coach and mentor a team of field optimizers working on a 14/14 rotation.
Ensure daily coding reviews are completed accurately and consistently.
Coordinate optimizer dispatch planning and ensure alignment with field priorities.
Facilitate communication between optimizers, route owners, and operations teams.
Provide feedback and performance evaluation details of Field-Based Optimizers to Head of Optimization.
Operational OversightEnsure optimizers present accurate and optimized dispatches during daily 7:00 AM operations calls.
Review and validate updates to dispatch based on downtime opportunities and completed tasks.
Monitor optimizer compliance with dispatch email protocols and coding commentary standards.
Alarm ManagementGuide response protocols for alarm rationalization (Down ESPs/Compressors, Low Flows, Midstream events/meters, etc) Ensure proper notification, troubleshooting, and escalation procedures are followed.
Support team in prioritizing alarms and implementing proactive response strategies.
Continuous ImprovementIdentify and escalate repeat issues to prevent recurrence.
Promote smart alerting and proactive response strategies.
Encourage innovation and share best practices to enhance system performance and reliability.
Essential Experience and Education15+ years of experience in artificial lift optimization or related field operations.
Strong leadership experience with proven coaching and team development skills.
Proficiency in production surveillance tools and remote operations platforms.
Ability to analyze well performance data and identify optimization opportunities.
Experience with ESPs, gas lift systems, and choke management preferred.
How much do we pay (Base) $141,000-$166,000.
Note that the pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Why join us?At bpx, we support our people to learn and grow in a diverse and challenging environment.
We believe that our team is strengthened by diversity.
We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
We offer a reward and wellbeing package to enable your work to fit with your life.
These can include, but not limited to, access to health, vision, and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401(k) matching program.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodations.
Discover your place with us and help our business meet the challenges of reimagining and reinventing the future of energy.
Retail Part Time Team Lead
Customer service supervisor job in Tyler, TX
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
**Primary Responsibilities:**
+ **Print Sales and Services:**
+ Responsibility in the Print function to support efficient operation while driving overall store sales.
+ Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
+ Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
+ **Operational Efficiency:**
+ Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
+ Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
+ Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
+ Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
+ **Client Engagement:**
+ Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
+ Supports community outreach initiatives to drive client/customer retention.
+ Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
+ Performs other duties as assigned.
+ **External Key Carrier and Leader on Duty:**
+ Ensuring the safety and security of the building and associates during the absence of the management team.
+ In partnership with all associates, ensure regular loss prevention compliance.
+ Performing opening or closing responsibilities.
+ This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
+ May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
+ Other duties as deemed necessary
**Education and Experience:**
+ High School diploma or equivalent education preferred
+ Minimum 1-3 years of experience in related field
+ Sales and/or Customer Service experience preferred.
+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skilled in Customer Service and Print Services experience would be desired.
+ Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
+ Must be adaptable to a changing environment.
+ Must be able to assist others in a professional environment.
+ Possess excellent verbal and written communication skills.
+ Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
+ Must possess ability to process information/merchandise through POS register system.
+ Pays close attention to detail to ensure high quality production in the Print Services area
+ Positive and Engaging
+ Action Oriented
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop personal selling skills and product knowledge
+ Drive for Results
+ Decision Quality
+ Patience
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $9.26 to $13.85, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 98764
Customer Support Representative (iClassPro)
Customer service supervisor job in Longview, TX
Who are we?
iClassPro is the world's leading class management software solution for children's activity centers. Our goal is to solve the dilemma most every business owner in the industry experiences - how to spend less time running a gym, swim, dance or cheer business and get back to coaching, teaching and supporting their mission. Today, we're proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue and drive future success. Also, we have made the prestigious Inc. 5000 list of fastest-growing private companies in 2023, 2024, and 2025.
We distinguish ourselves through our Core Values. More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?
Commitment to Excellence
Commitment to Customer Service
Solutions Focused
A Spirit of Teamwork and Collaboration
Taking Ownership
What will you be doing in the role?
Responding to customer inquiries via phone calls, emails, and live chats
Providing exceptional customer service by promptly addressing customer concerns and resolving issues
Assisting customers with product navigation, troubleshooting, and problem-solving
Collaborating with other team members and departments to resolve complex customer issues
Documenting customer interactions and maintaining accurate records
Who are we looking for?
Passion for providing excellent customer service
Someone who thrives in a fast-paced environment
Two years prior experience in customer support
Excellent communication skills, both written and verbal
Strong technical problem-solving abilities
Ability to remain calm and professional in challenging situations
Attention to detail and strong organizational skills
Experience with help desk software or CRM systems is a plus
Ability to work flexible hours including evenings and Saturdays
What does iClassPro offer?
An amazing work culture that provides growth for our people
Wonderful Paid Time Off for your life balance
Excellent variety of health benefits for your well being
Paid life insurance policy
401(k) match
Company events that we provide for our staff to enjoy
iClassPro strives to place people into jobs that align with their strengths. One of the tools we use is Culture Index. The survey typically takes less than 15 minutes and provides very valuable insights.
To be considered, all applicants will need to take the Culture Index Survey during the application process. If you wish to proactively take the assessment, please visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for Any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.