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  • Customer Service Representative

    Amphenol Aerospace Operations 4.5company rating

    Customer service supervisor job in Sidney, NY

    The Role - Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY. The key responsibilities of this Customer Service Representative include, but are not limited to: Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders. Provide this information through a multi-functional team approach. Process all change orders and schedule advances in a prompt and courteous manner. Expedite delivery of customer orders to comply with customer requirements. Coordinate expedites through appropriate personnel in Planning & Production Departments. Monitor delivery status of orders from key customers. Coordinate source inspection to enable parts to ship in a timely manner. Verify and administer terms and conditions on customer orders and quotations. Process complete and accurate phone quotations. Process purchase orders for imported products. Receive and process customer purchase orders and informs them of delivery date. Fulfil customer requests for information. Process confirming orders and coordinates with necessary personnel. Monitor quote progress to assure response by due date. Monitor order progress to assure prompt processing. Serve as back-up to other Customer Service Representatives on customer team. Salary $50,000 - $63,000 Location - Sidney, NY 30 Minute Drive from Binghamton, NY 20 Minute Drive from Oneonta, NY The Person - The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations: Associates degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience. Excellent interpersonal skills and be adept at both oral and written communications. Proficiency with Microsoft Office Confidentiality Be a team player Be able to work in a fast paced environment The Company - With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 100 years. Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions. Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement. We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work. Amphenol offers a competitive wage and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government. Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally. Amphenol - Making History, Designing the Future
    $50k-63k yearly 7d ago
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  • On-Site Sr CSR

    Genpt

    Customer service supervisor job in Elmira, NY

    Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location. COMPENSATION $24.50 - $32.00 (hourly) JOB DUTIES Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). Orders items to ensure appropriate inventory levels are maintained for Consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product. Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders. Acts as mentor/lead to lower level employees. May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction. May assist customer by troubleshooting via telephone or email and identifying correct part. Attends training sessions regularly to continue professional growth and development. Performs other duties as assigned. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $24.5-32 hourly Auto-Apply 14d ago
  • Community Engagement Specialist

    Wellbe Senior Medical

    Customer service supervisor job in Binghamton, NY

    WELLBE INTRODUCTIONWellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities. RESPONSIBILITIES * Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider * Outbound telephonic outreach to educate and engage patients * Field outreach via home visits for patients that we haven't successfullyengaged with telephonic outreach * Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe. * Successfully meet and/or exceed engagement monthly targets. * Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients * Overcome objections by patients using persuasive conversations and solutionbased discussions * Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit * Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients * Provide exceptional, compassionate patient experiences Job Requirements QUALIFICATIONS Educational Requirements: * High School Diploma/GED required, Bachelor's Degree preferred Required Skills and Abilities: * 2+ years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred. * Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life. * Comfort with ambiguity and ability to proactively structure work andproblem solve independently * Proven success with time management and territory organizational skills * Achievement mindset: ability to consistently hit goals. * Proficient in the use of Microsoft Office Products and/or GoogleDocuments * Strong written and public communication skills * Access to a reliable vehicle for daily use. Approved mileage isreimbursable. * Familiarity with customer relationship management (CRM) systems and EMR applications preferred Supervisory Responsibility: * None Travel requirements: * Travel may be required up to 75% locally Work Environment: Hybrid Pay Range: $58,000-62,000 Sponsorship Statement WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Pay Transparency Statement Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws. Safety-Sensitive Statement This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana-including medical or recreational use-is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations. Drug Screening Requirement As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties. Background Check Statement Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. Equal Employment Opportunity (EEO) Statement WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Americans with Disabilities Act WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at *********************** At-Will Employment Statement Employment with WellBe is at-will unless otherwise specified by contract. This does not constitute an employment contract. Disclaimer This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
    $58k-62k yearly Auto-Apply 12d ago
  • Assistant Service Manager- Cortland

    Sydenstricker Nobbe Partners

    Customer service supervisor job in Cortland, NY

    Reports To: Service Manager / Branch Manager The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity. Assist in managing the service department workflow to ensure timely completion of repairs and service jobs. Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering. Provide clear communication with customers regarding service updates, estimates, and repair timelines. Help coordinate technician workloads based on skill levels and job requirements. Monitor service department performance metrics and support continuous improvement efforts. Assist in managing department scheduling, including shop and field service calls. Support warranty and internal claims processes with accurate and timely submission. Ensure compliance with safety and environmental standards. Step in to lead or supervise in the Service Manager's absence. Promote and maintain a high level of customer satisfaction and employee engagement. Help maintain service department cleanliness, organization, and shop tools/equipment. Qualifications Experience in service operations or technician roles preferred (agriculture or turf equipment a plus). Strong customer service and communication skills. Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment. Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW). Ability to work in a fast-paced, team-oriented environment. Proficient in Microsoft Office and dealership business systems. High School Diploma or equivalent required; technical degree or certification preferred. 2+ years of experience in a service-related or technician role. Previous supervisory experience is a plus. Typical dealership environment with exposure to equipment, noise, and shop operations. Ability to lift up to 50 lbs and perform physical duties as needed. May involve occasional field visits to customer locations.
    $47k-84k yearly est. 9d ago
  • Customer service Representative / Veterinary Assistant

    Groton City Animal Hospital 3.7company rating

    Customer service supervisor job in Groton, NY

    Job DescriptionThe Groton City Animal Hospital is expanding and looking for a dual full-time position approximately 36-40 hrs per week for a Customer service Repesentative(CSR)/ Veterinary Assistant. We are looking for someone who is dependable, has good communication skills, able to work indepently as well as with a team. This person will be working as a CSR approximately 2 days a week and as a veterinary assistant 2 days a week. General resposibilities to include: CSR -Greeting clients and patients, answering phones, scheduling apppointments, basic clerical and accounting work. Veterinary Assistant - Assist doctors and licensed veterinary techncians (LVT) as needed, in exam rooms with restraining animals, assisting with blood draws, assisting to taking radiographs, processing lab samples, routine cleaning, and more all while under the supervision of the LVT or doctor. Experience is preferred, but willing to train the right person. We offer a 4 day work week and 1 Saturday a month from 8 to 12. We have paid holidays, personal, sick, and vacation time. Health insurance, uniform allowance, 401 K, and encourage continuing education.
    $37k-46k yearly est. 13d ago
  • Meat Customer Service $1,000 Sign On Bonus

    Dev 4.2company rating

    Customer service supervisor job in Ithaca, NY

    Jobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job Description Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 7am Age Requirement: Must be 18 years or older Location: Ithaca, NY Address: 500 S. Meadow Street Pay: $15.50 - $16 / hour Job Posting: 12/07/2023 Job Posting End: 01/07/2024 Job ID: R0192636 EARN A BONUS UP TO $1,000! Hiring immediately! Our mission is to provide incredible service and help our customers live healthier, better lives through food. In this role you will work alongside a team to educate our customers on the different types and cuts of meat to complete their meals, and ensure the freshest meat products are available throughout the day. If your passions are food and working in a fast-paced environment, this could be the role for you! What will I do? Provide incredible service to our customers Keep our shelves and service counter stocked with fresh products Take orders and prepare items for display by cutting, packaging, and labeling products May unload daily deliveries and stock cases, displays and backroom coolers with new and existing products/inventory At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $15.5-16 hourly 1d ago
  • Account Services Specialist

    Bakertilly 4.6company rating

    Customer service supervisor job in Clarks Summit, PA

    Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Responsibilities: The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as: Entering reimbursement account claim data to benefits system Answering participant telephone inquiries Supporting participant email/ticket inquiries Serving as an escalation contact for contact center agents Analyzing participant claims submissions Reviewing and closing open participant cases Coordinating enrollment and inquiries with client partners Occasional travel to client site Qualifications: A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields. Bachelor's degree preferred Proficiency with MS Office programs. particularly Excel, Word and Outlook Excellent customer service skills are required, as the position will interface with consumers and external clients Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients A valid driver's license is required
    $48k-75k yearly est. Auto-Apply 30d ago
  • Supervisor Customer Service

    Golden Artist Colors Inc. 4.1company rating

    Customer service supervisor job in New Berlin, NY

    Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission based, creative culture where doing well and doing good are one in the same. Golden Artist Colors is a world class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world class brands of professional artist paints, and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered across the globe by professional and aspiring artists. Employee owned and based in Central NY, Golden's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. Our portfolio includes the well-established Golden brand which has set the standard for professional quality acrylic paints since 1980, as well as two newer brands- Williamsburg oils which was acquired in 2010, and QoR watercolors which were created by Golden in 2014. Golden Artist Colors is seeking a: Position Title: Customer Service Supervisor Department: Sales / Customer Service Supervisor: Sales Director Location: New Berlin Responsibilities: The Customer Service Supervisor manages the Customer Service department's operations and ensure that activities are completed in a professional, timely and efficient manner. Lead, motivate, and continuously train department personnel to ensure compliance with established procedures. Maintain and regularly review Standard Operating Procedures and departmental performance metrics to stimulate continuous learning. Conduct regular performance reviews with a participatory mindset designed to create and sustain a team focused effort. Requirements: Education Required: 2 year degree in business administration, operations management, logistics, or other related functions Experience Desired: How much: 5-7 years Type experience: 1-3 years in a leadership role with supervisory responsibilities 5-7 years of office experience in a manufacturing environment Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical and Dental Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program
    $42k-55k yearly est. Auto-Apply 16d ago
  • Part-time Customer Experience Manager

    Michaels 4.2company rating

    Customer service supervisor job in Ithaca, NY

    Store - ITHACA, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.00 - $22.70 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $17-22.7 hourly Auto-Apply 12d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service supervisor job in Archbald, PA

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $26k-34k yearly est. 8d ago
  • Day Habilitation Services Supervisor

    J.M. Murray Center, Inc. 3.9company rating

    Customer service supervisor job in Cortland, NY

    Job Title DAY HABILITATION SERVICES SUPERVISOR Reports to DIRECTOR OF DAY HABILITATION SERVICES Direct Reports TEAM LEADERS, DIRECT SUPPORT PROFESSIONALS (DSP) FLSA Status : NON-EXEMPT DSP Status : NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Full time - Monday-Friday- 1st shift To explore the full range of benefits please visit our website **************** $22.10-$26.85/hour - Placement in the range will be determined based on experience and other factors allowed by law. GENERAL SUMMARY This position is a working supervisor position, assigned to a specific group of individuals and employees; assignments may rotate and/or shift based on program needs. Responsible to coordinate, supervise and deliver direct support day habilitation services. COMPANY STANDARDS Maintains regular attendance and punctuality in order to supervise and deliver quality services to individuals served and to act as a positive role model. This position performs all hours onsite and at all assigned physical locations of service. Follows and ensures that employees and individuals follow all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Day Habilitation Services Management. Ensures and delivers all aspects of direct support to individuals served in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner. ESSENTIAL FUNCTIONS Provides guidance and assistance to Team Leaders to schedule and maintain workload and work assignments for day habilitation employees, ensuring that program and individual needs are covered on a daily basis. Provides and documents Day Habilitation Services to individuals served, as part of the staffing plan, when required. Participates in the development of Life Plans for individuals served through attendance at Life Plan Meetings. Develops staff action plans based on goals and outcomes from Life Plan Meetings. Monitors service delivery by all employees to ensure timely and compliant documentation is received for billing, and that records and documentation meet regulations and departmental policies. Ensures and documents appropriate and timely documentation of services which includes the use of the JM Murray Electronic Medical Record, and the use of equipment such as a computer, laptop, and/or a tablet. Ensures that DSPs receive required IT training on assigned devices, and follows up with IT for any device problems or requests. Works with Director to respond to reported incidents and investigations by ensuring and immediately implementing the recommended and appropriate safeguards. Ensures that any company vehicles used for service delivery are maintained including keeping them clean inside and free of debris, have gas in them, and first aid kits are on hand and stocked. Immediately reports any mechanical, safety or other needs for repair and maintenance. Ensures staff who use their personal vehicles for service delivery are maintaining them as clean and free of excess debris. Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures. Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules. Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations. Performs clerical duties necessary to maintain accurate records and service operations including but not limited to filing, copying, computer entry, organizing and ordering supplies, etc. Attends all required and requested training and meetings. May be assigned to conduct service specific training. Ensures assigned staff are scheduled for required training, and that they complete and maintain all required training and certifications. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the DSP Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. Performs additional duties and responsibilities, as assigned. COLLABORATION INTERNAL Day habilitation staff and management EXTERNAL Residential program staff, family members Care Coordinators Service Providers EDUCATION and EXPERIENCE Associates degree preferred; High school diploma and significant experience in lieu of degree may be considered. Previous supervisory experience required 2-3 years of experience working with individuals with developmental disabilities preferred; at least one year coordinating and scheduling work tasks. KNOWLEDGE and SKILLS Ability to lift, push, pull and move at least 50 lbs. Sound decision-making skills and judgment. Good verbal and written communication skills. Organizational skills and attention to detail. Ability to meet deadlines and produce work according to established timeframes. Efficient use of technology and software, including Microsoft Office (Word, Excel, Outlook) and Databases Flexibility to adjust to changes in schedules, assignments and needs of individuals served OTHER REQUIREMENTS Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS insurance coverage. Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles. WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs Must be able to lift unaided, over 100lbs Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Day Habilitation Services Supervisor V2026.01.23
    $22.1-26.9 hourly Auto-Apply 5d ago
  • Broadband Team Leader- Multiple Locations NY

    Hunt-EAS 3.8company rating

    Customer service supervisor job in Horseheads, NY

    About the Role HUNT is seeking an Engineering Team Leader to oversee a growing team of engineers working on Telecommunications projects. This role is perfect for a strong technical leader who thrives on collaboration, mentorship, and driving successful project delivery. As a Team Leader, youll play a critical role in shaping both our projects and our people fostering a high-performance culture, ensuring quality design, and delivering broadband projects on time and on budget. If youre passionate about growing talent, leading with vision, and building solutions that connect communities, we want to talk to you. This position is open to the following office locations; please indicate which office you would prefer when filling out an application: Horseheads, NY Rochester, NY Key Responsibilities Lead a team of engineers to deliver construction documents, feasibility reports, tracking and other telecommunications consulting deliverables. Team leadership will include aligning companywide resources while also providing guidance, support, and mentorship to team members. Oversee the execution of projects by managing multiple project managers, ensuring that design and implementation align with best practices. Foster a collaborative environment within the team and with other design departments within the company. Communicate effectively with stakeholders about project status, technical challenges, and timelines. Ensure successful delivery of projects by managing task priorities, tracking task progress, and mitigating any identified risks. Tracking project costs, approving team billing will be critical components of the Team Leader position. Promote a culture of continuous process improvement by identifying process inefficiencies then recommending improvements. Participate in recruitment efforts and help onboard new team members into the company culture. Conduct regular group and as well as one-on-one meetings with team members. This will set clear goals and measure individual and team performance. Ensure that standard operating procedures are followed and project documentation is up to date. Advocate for the creation of technical documentation that will support knowledge sharing and maintainability. Qualifications Bachelors degree in Engineering, or a related field (Masters a plus). Professional Engineering (PE) license preferred. 10+ years of engineering experience, with 5+ years in a leadership or management role. Proven ability to lead technical teams, mentor engineers, and ensure high-quality design and project execution. Skilled in workstream delegation and resource management, keeping multiple critical projects on track simultaneously. Strong project management expertise, including budgeting, scheduling, risk mitigation, and team task tracking. Hands-on experience delivering construction documents, feasibility studies, and broadband consulting projects. Effective communication and presentation skills, able to clearly explain technical solutions to both technical and non-technical stakeholders. Highly organized, process-oriented, and committed to continuous improvement, documentation, and technical best practices. Benefits Holidays PTO Health Insurance FSA/ HSA Life Insurance 401(K) plan Continuing Education Support About HUNT HUNT is a full-service A/E Firm with offices located in Albany, NY, Binghamton, NY, Horseheads, NY, Rochester, NY, Towanda, PA, and Williamsport, PA. As a firm, our vision is to build vibrant communities by empowering creativity and partnership. We have accomplished this to date by being an entrusted partner to our clients/communities, providing full-service design that is innovative, practical and community focused. In addition, we offer a family friendly, flexible workplace that aims to encourage long, successful, sustainable careers through a variety of life stages. We are excited to welcome you to apply to this strong culture and hope that your values align with those of the firm, which will further enhance our culture even as we look toward targeted growth opportunities. HUNT is an Equal Opportunity Employer (EOE). Salary commensurate with experience and qualifications.
    $100k-133k yearly est. 7d ago
  • Team Leader

    Sourcepro Search

    Customer service supervisor job in Binghamton, NY

    SourcePro Search is conducting a search for an experienced and entry-level professionals needed for billion dollar company expanding into Binghamton, NY. This is a great full or part-time business opportunity and the ideal candidate is professional, dedicated and motivated for success. Requirements: Strong work ethic motivated for success great interpersonal skills Team Player Strong Leadership Skills ****************************
    $65k-127k yearly est. 60d+ ago
  • Service Advisor

    Maguire Automotive Group 4.4company rating

    Customer service supervisor job in Ithaca, NY

    The Service Advisor is responsible for scheduling service work in the service department and selling additional service to customers. Essential Job Duties and Responsibilities: (Additional duties as assigned) General: Maintain Customer Satisfaction Index rating within the top 10% of group. Maintain a dealership assigned standard for “hours per customer repair order written”. Ensure that all documents are accounted for. Sell at least 100% of available hours per day. It is your responsibility to support and endorse dealership policies and procedures set forth by dealership management and manufacturer standards. Customer-related: Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership DMS Communicate with service customers to determine the nature of the mechanical problems and provide all available information to technicians on repair order. Refer test-drives to technicians. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable). If additional work is needed, explain the details to the customer, including the additional cost and time considerations. Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify team leader of upcoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Establish “time promised” and check with person responsible for work distribution if necessary. Obtain customer's signature on each repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in progress and appointments. Ensure quality check in problem vehicles. Be available to answer any questions at vehicle delivery. Maintain follow-up program on additional items found in need of repair. Inspect each completed repair order hard copy carefully. Make sure repair order is completed and properly priced before closing out (includes flagging of repair orders). Operation and failure code of all warrant claims in computer. Get approval for all internal work. Perform active delivery. Call all Special Order Part customers daily. Inform customers of all warranty and non-warranty work. Keep advisor area clean. Get customer approval before work is performed and document approval with time and date. Wear name tags and uniform. Get manager's approval for all non-warranty, good will, and rental vehicles. Required Experience and Education: High School Diploma or General Educational Diploma (GED). One year dealership experience preferred. Additional Requirements: Valid New York State Driver License. Required Skills and Attributes: Strong interpersonal and communications skills. Ability to prioritize and organize work in a multitasked environment. Excellent verbal and written communication skills. Attention to detail. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Ability to work productively in a fast paced, stressful environment. Equipment, Machines and Software Used: Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK. Physical and Mental Requirements: Ability to sit, stand, walk, talk, hear, use hands to point, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists. Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Physical Exertion: Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Light exertion can involve sitting, walking and/or standing most of the time. Environmental Conditions: Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required. Hazards and Safety Precautions: Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting. Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques. Disclaimer: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
    $36k-54k yearly est. Auto-Apply 30d ago
  • Team Lead Youth ACT Social Worker - Broome

    Children's Home of Wyoming Conference 3.7company rating

    Customer service supervisor job in Binghamton, NY

    Serving with Compassion, Creativity, and Consistency. $84,000 annually $5,000 Sign on bonus! The Youth ACT Team Lead plays a key role in guiding and supporting staff, leading team planning meetings, and providing clinical direction. They offer individual supervision, work alongside staff, and deliver direct services. This leadership role involves overseeing client intake, assessments, service plans, and discharge procedures, while ensuring compliance with standards. The Team Leader also manages the team's budget, billing, and productivity, maintaining efficiency and quality in all operations. Responsibilities: Ensure client services meet the standards of The Children's Home, Broome County, and NYS OMH policies. Knowledge of Office of Mental Health regulations, mental disorder diagnosis and treatment, comprehensive assessments, clinical supervision practices, and behavior and personality development theories, including psychiatric rehabilitation readiness. Proven supervisory experience with the ability to manage multiple tasks simultaneously, and strong written and verbal communication skills. Manage manpower resources, oversee staff scheduling, and maintain attendance records to ensure proper coverage. Provide administrative and clinical supervision, facilitate team meetings for case collaboration, and adjust treatment plans as needed. Conduct mental health assessments, treatment planning, and deliver psychotherapy. Offer individual, family, and group counseling, plus advocacy and referral services. Maintain professional relationships and attend to administrative tasks like scheduling, supervision, performance evaluations, electronic records management, and report writing. Support crisis management and pursue ongoing professional development. Responsibilities may evolve as needed. Requirements Education: Master's degree in Social Work or related field required Licensed Professional: LMSW, LCSW, LMHC, LMHP, LCAT, LMFT or related license required Experience: Driver's License and ability to maintain insurability throughout employment . Benefits Benefits available to all staff: Student Loan and Tuition Reimbursement Employee Assistance Program Employee Discounts at the Southern Tier Community Center Opportunities for Professional Development Full Time Benefits: Agency-Paid CEUs, License Prep Course, and License Exam 403(b) with 6% employer contribution PTO plus 9 paid holidays Childcare Reimbursement Health, Dental, and Vision Insurance (with HSA/FSA Accounts) Life Insurance EEO Statement: The Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.
    $84k yearly 60d+ ago
  • Physician Practice RN Nursing Team Leader

    Ny United Health Services

    Customer service supervisor job in Johnson City, NY

    Position OverviewThe Registered Nurse (RN) protects, promotes, and optimizes health and abilities, prevention of illness and injury, and the alleviation of suffering through the diagnosis and treatment of human response and through advocacy in the care of individuals and families. The RN is responsible and accountable for compliance to all standards of practice and professional development in accordance with the New York State Nurse Practice Act, United Health Services Hospitals and Nursing Division policies, ANA Scope and Standards of Practice, Code of Ethics for Nurses, and the Bill of Patient Rights. The RN promotes a caring and healing environment for patient-centered care. Primary Department, Division, or Unit: UHS Heart and Vascular Institute Johnson City Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $37.00 - $55.50 per hour, depending on experience ----- Education/Experience Minimum Required: Graduate of an accredited school of registered nursing. At least 1 year experience in health care setting with evidence of having obtained proficiency in those areas emphasized in the Registered Nurse curriculum. Preferred: Previous experience in a walk in / primary care/ specialty care setting. Previous supervisory experience License/Certification Minimum Required: Current NY State RN license. Documentation of current CPR certification required within 1 week of start of employment. Preferred: Current driver's license ----- Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
    $37-55.5 hourly Auto-Apply 23d ago
  • Healthcare Dining Services Manager

    Xendella

    Customer service supervisor job in Endwell, NY

    Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at **************** Position: Healthcare Dining Services Manager Location: Endwell, NY Schedule: Full time Salary: $70,000/yr Pay Frequency: Weekly - Direct Deposit What We Offer You: Generous Compensation & Benefits Package Health, Dental & Vision Insurance Company-Paid Life Insurance 401(k) Savings Plan Paid Time Off: Vacation, Holiday, Sick Time Employee Assistance Program (EAP) Career Growth Opportunities Various Employee Perks and Rewards Job Summary: The Healthcare Dining Services Manager reports directly to the General Manager and plays a key role in supporting daily dining operations within a healthcare or senior-living environment. This position ensures that all culinary and service standards meet the nutritional, safety, regulatory, and hospitality expectations of patients, residents, visitors, and clinical partners. The Dining Services Manager assists in leading the dining team to provide an exceptional mealtime experience that supports overall resident well-being, clinical dietary needs, and therapeutic nutrition plans. This role helps maintain strong client and resident relationships by ensuring consistent communication, responsiveness, and a high standard of service. Essential Functions Operations Responsible for maintaining vendor relationships. Inspect supplies, equipment, or work areas to ensure conformance to established standards. Arrange for equipment purchases or repairs. Purchasing of all food or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May determine production schedules and staff requirements necessary to ensure timely delivery of services, including all essential functions of payroll processing. Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained. Compile and record production or operational data on specified forms. Manage client relationships to maintain client satisfaction and account retention. Financial Assist with management of department controllable expenses (P&L) including food costs, labor, supplies, uniforms and equipment, specific to budgetary guidelines. May assist in budgetary process. May assign prices to menu items, based on food, labor, and overhead costs. Responsible for inventory management. May assist with submission of financial reporting to the corporate office per NEXDINE guidelines. May assist operations in financial recordkeeping. People Responsible for people management to include, but not limited to, recruitment, hiring, termination, review process, and management of unit staff. May instruct, train and supervise employees on essential job functions. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. Culinary May assist with the oversight of culinary operations. Responsible for the quality of all food products and ensure that standards are met. May perform other duties and responsibilities as assigned Qualifications: 2 years of food service experience. Strong background in culinary arts Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Financial, budgetary, accounting and computational skills. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred.
    $70k yearly Auto-Apply 54d ago
  • Print Services Supervisor

    Suny Cortland 4.3company rating

    Customer service supervisor job in Cortland, NY

    Budget Title Senior Staff Assistant Campus Title Print Services Supervisor School/Division Finance and Management, Division of Department Print Services Staff Sub-Type Staff & Administration Salary Level SL3 Salary Range $58,000+ depending on experience (DOE) Salary Determination Starting salary rates are based on multiples factors which may include the position's major responsibilities, the applicant's background including education, work experience, and key competencies, the university's strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts. Position Effort Full-Time If Part-Time, enter FTE: Is this a temporary position? No If Temporary, enter End Date: Position Summary The Print Production Supervisor is responsible for the comprehensive management and execution of all print production operations within Print Services. This includes overseeing project scheduling, material selection, quality assurance, and workflow coordination to ensure timely and accurate delivery of printed materials. The supervisor will collaborate closely with internal design and marketing teams, maintain effective vendor partnerships, and proactively resolve production issues. This role supports the campus signage printing program and administers the Central Stores office supply program, ensuring alignment with institutional standards and client expectations. Salary: $58,000+ depending on experience (DOE) Watch this video to learn more about careers at SUNY Cortland: ******************* NjgXC95M0?si=k2l13TUB9mJ9YjD8 What makes SUNY Cortland a great place to work? * Our positions provide predictable salary progressions, and many offer permanency. * Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement. * SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland's Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor's approval. * Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding. * Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region's offerings Major Responsibilities Graphic Design * Design, revise, and optimize print and digital materials using templates or sample layouts, including the creation of mock-ups and comprehensive layouts. * Prepare files for various output formats such as digital and wide format printing, ensuring high quality reproduction. * Execute variable data merges and data integrations to produce accurate and customized variable data print materials. Strategic Print Production and Brand Coordination * Research, evaluate, and recommend printing equipment, materials, and vendors based on industry trends and customer needs. * Serve as the technology lead for Print Services by mastering all the equipment. Serve as the equipment administrator and provide first-level on-site technical support. * Coordinate and manage all print production schedules and timelines. * Partner with design and marketing teams to align project specifications. Deliver graphic design solutions that effectively support institutional goals, strengthen messaging, enhance brand awareness, and reinforce reputation and positioning. * Partner with Cortland Auxiliary Services and campus groups to coordinate event printing, ensuring brand consistency and cohesive representation for co-branded campus events. * Install window and wall graphics in compliance with college branding guidelines and surface preparation standards to ensure a consistent, professional appearance. Print Production & Operations Management * Manage and audit monthly billing and reporting processes for print jobs, material usage, and revenue to ensure accuracy and compliance. * Oversee inventory and office supply management while optimizing shipping and distribution workflows for efficiency and cost control. * Maintain accurate production records and proactively resolve operational challenges to ensure timely, cost-effective output. * Manage end-to-end signage projects, including design, site evaluations, branding compliance, and installation readiness in collaboration with stakeholders. * Operate and supervise production equipment to ensure safe, efficient, and high-quality output. Supervision and Professional Development * Assign duties to staff based on their roles and adjust assignments as needed. Plan, organize and monitor the progress of work and goal completion. * Hire, onboard, and train staff. Provide clear instructions, regular feedback, and coaching. Communicate performance expectations and goals, complete performance programs and evaluations in a timely manner. Nurture the development of staff by identifying opportunities for training and career development. * Confirm staff complete required training to maintain compliance with university policies and state and federal laws. * Act as a liaison between staff and management, relaying information in both directions. Facilitate open communication and collaboration within the office. Address and help resolve staff issues and workplace concerns. * Proactively maintain and expand technical knowledge by completing all mandated training and participating in training, conferences, and webinars. * May serve on committees, as assigned. Functional and Supervisory Relationships * Reports to Director of Property Control and Print Services * Supervises administrative support staff and student interns * Works closely with other departments throughout the campus as well as off campus clients. Required Qualifications * Bachelor's degree with at least one year of professional experience in graphic design and/or print production; or, * Associate's degree with a minimum of three years of professional experience in graphic design and/or print production. * Experience using Adobe Illustrator and/or InDesign. Preferred Qualifications * Supervisory experience. * Experience working in higher education. * Experience managing or coordinating projects. * Experience with production printing equipment and wide format printing. Knowledge, Skills & Abilities * Strong visual design skills with the ability to communicate ideas across print and digital media. * Effective written and verbal communication skills, with the ability to collaborate across a wide range of constituents. * Proven project management and organizational abilities, including time management and prioritization of multiple tasks. * Strong interpersonal skills and customer-focused approach to service delivery. * Ability to adapt to changing priorities and manage competing deadlines in a fast-paced environment. * Ability to lift up to 50 pounds regularly, bend, climb and walk for long periods. * High level of creativity. About the University EEO Statement SUNY Cortland is an AA/EEO/ADA employer and encourages applications from women, veterans, individuals with disabilities, and members of underrepresented groups. Job Close Date Posting Detail Information Posting Number S25057 Review Start Date Open Until Filled Quick Link for Direct Access to Posting **************************************** Special Instructions Special Instructions to Applicant Special Instructions to Applicant
    $58k yearly 13d ago
  • Assistant Team Lead Nights - Norwich, NY

    Kerry Ingredients and Flavours

    Customer service supervisor job in Norwich, NY

    Requisition ID 62628 Position Type (US) Full Time Workplace Arrangement #LI-Onsite About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Our Norwich, NY location is part of our Applied Health and Nutrition Division and one of our specialty sites that creates proteins, lactose, coatings, and flavors. The location lies within Chenango County and is advantageously located within a 50-mile radius of the major cities of Binghamton, Syracuse, Utica, Cooperstown and Oneonta. 158 State Hwy. 320, Norwich, NY 13815 Pay Rate/Hourly Rate/shift differential 26.00 - 28.00 + 2.50 Shift differential Shift/Working Hours 12hours from 715PM - 745AM. Working 3 on, 3 off, 2 on, 2 off - you would have every other weekend off Compensation incentive for cross training! Key responsibilities Under the direction of the Department Supervisor and/or Team Leader, the Assistant Team Leader is responsible for manufacturing proteins safely, cost effectively and with the highest quality standards in place. The Assistant Team Leader is responsible for demonstrating leadership in the area of safety and GMP guidelines. This requires observing and enforcing safety/GMP policies, procedures and practices, encouraging safe work behaviors, and promptly correcting conditions and unsafe behavior which may lead to accidents. They are responsible for ensuring everyone on their shift is held accountable to these manufacturing standards and will provide direction to the employees on their shift as needed. The Assistant Team Leader is expected to inspect the hydrolyzed protein department several times during their shift to ensure safe conditions exist, ensure all areas of production are clean, no leaks (water, chemicals, product, CIP etc.) are present and all policies/procedures are being adhered to. If the Assistant Team Leader notices any outages of these items on their shift, they need to address them and discuss with their Team Leader, Supervisor and/or Manager. The Assistant Team Leader is responsible for operating the process control network from the control room during their shift. Key responsibilities * Individual is able to possess ability to operate and clean all equipment in hydrolyzed proteins per current proteins SOP's when/if needed. * Individual ensures accurate completion of all Master Batch Records (MBR's) and reviews them upon lot completion to ensure accuracy. * Individual ensures accurate completion of all PO's in SAP and reviews them upon lot completion to ensure accuracy. * Individual is responsible for ensuring everyone on their shift properly maintains laboratory logbooks, master sanitation schedule, PM logs and any other proceduralized documentation required. * Individual is responsible for immediate reporting to management of any safety, hygiene or personnel issues. * Individual properly samples and performs testing for color, clarity, pH, solids, AN, moisture, powder test, specific gravity and any other additional sampling requirements that operating conditions might warrant. * Individual is able to transfer information between shifts concerning processing conditions and general plant status. * Individual must be able to operate forklift truck in a safe manner and use proper safety measures. * When setting batches must be able to lift up to 55# at an interval of 2 bags in one minute. * When operating filters must be able to lift up to 50# at an interval of 10 bags in 10 minutes. * When operating packager must be able to lift 55# at an interval of 10 bags in 10 minutes. * May be required to handle hazardous waste (internal training provided) Qualifications and skills Leadership ability. * Effective communication. * Must be organized. * Must have basic computer skills and be able to use Outlook and Microsoft applications (Excel, Word, etc.). * Have a good working knowledge of arithmetic and be confident in its use. * Must be able to write clearly and legibly. * Must be able to read and understand written instructions from Management/Supervisor. * Be capable of strict adherence to company policies and yet able to use common sense in making many daily decisions required in this position and work safely. * Individual must be a self-starter and take the initiative to be resourceful and can use common sense and make decisions using sound judgment. * Individual should be capable of adjusting his/her work schedule to the requirements of the department. Compensation Data The pay range for this position is $26.00 - $28.00 per hour. Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company, and this range is set to continue to reward performance annually while in role. Compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate within the above range may be influenced by a variety of factors including skills, qualifications, experience, and internal equity. Kerry offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, Employee Share Plan, Life, disability, and accident insurance, and tuition reimbursement. This job posting is anticipated to expire on 5/2026. Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at Know Your Rights Workplace Discrimination is Illegal (dol.gov). Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter Posting Type DNI
    $26-28 hourly 14d ago
  • Residential Team Leader

    The Arc of Chemung-Schuyler

    Customer service supervisor job in Elmira, NY

    Job Description Are you ready to take on a dynamic role where your leadership skills can shine? With a competitive pay rate of $21.00 per hour and hourly shift differentials of up to $3, this position offers not only a rewarding career but also a chance to grow and develop professionally. Join us at The Arc of Chemung-Schuyler and make a real difference in the lives of others. As a Team Leader in our Watkins Glen location, you will have the opportunity to inspire and motivate your team to deliver exceptional care to individuals in need. Your strong communication skills will be put to the test as you collaborate with colleagues to ensure the highest level of service. You will receive great benefits such as: Medical Dental Vision Company Paid Life Insurance Health Savings Account Paid Time Off NYS Sick Time EAP Program 403(b) retirement plan Employee referral program Apply today and embark on a fulfilling journey with us! The Arc Chemung-Schuyler: Our Story We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field. What it's like to be a Residential Team Leader at the arc As a Team Leader at The Arc Chemung-Schuyler, you will play a crucial role in coordinating and supervising our dedicated direct care staff. By utilizing team-based concepts, you will guide and support your team in implementing program plans effectively. Your mentoring and collaboration skills will be key in ensuring that individuals receive the highest quality of care and support. Join us in Watkins Glen and be a part of a professional and forward-thinking organization where your expertise in management and communication can truly make a difference. Apply now and lead with excellence! Requirements for this Leaders, Motivators and Communicators Wanted job To excel in this role at The Arc Chemung-Schuyler, candidates should possess strong supervisory experience, along with exceptional communication skills to effectively interact with team members and individuals in our care. Proficiency in Microsoft Office Suite and electronic record systems is essential, as well as the ability to work collaboratively and independently. Successful candidates will demonstrate excellent time management and multitasking skills to ensure the smooth coordination and supervision of direct care staff, contributing to the overall excellence of our programs and services. Join our team in Elmira and showcase your leadership and organizational abilities in a dynamic and fulfilling environment. Knowledge and skills required for the position are: Supervisory Experience preferred. Excellent verbal/written communication skills Intermediate computer skills including knowledge of Microsoft Office Suite and electronic record systems. Ability to work as a team and independently. Time Management Skills/Multi-Tasking Skills Make your move If you think this job aligns with your requirements, then submitting an application is simple. Good luck! Job Posted by ApplicantPro
    $21 hourly 6d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Union, NY?

The average customer service supervisor in Union, NY earns between $31,000 and $68,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Union, NY

$46,000
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