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Customer service supervisor jobs in Union, NY

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  • Lead Analyst - Customer Billing

    Iberdrola

    Customer service supervisor job in Binghamton, NY

    Company: New York State Electric & Gas, an Avangrid Company Department: Customer Service Job Title: Lead Analyst - Customer Billing Work Model: Office is dependent upon experience, ranging from $78,091 to $97,614. Job Summary Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. Key Responsibilities * Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business. * Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts. * Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process. * May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P) * On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P) Required Qualifications * Skills/Abilities: * Leadership Skills * Strong communication skills. * Effective problem-solving and organizational skills. * Strong analytical ability. * Able to multi-task. * PC skills, including MS Office Suite. * Strong Knowledge of Electric and Gas Rate Structure * Required Education: * High School graduate * Associate or Bachelor's degree is preferred. * Required Experience: * 3 years of related customer billing experience. Preferred Qualifications * Associates or Bachelor's degree is preferred. Competencies * Growth & Continuous Improvement * Initiative & Change * Focused on Results * Customer Centric (internal and/or external) * Communication * Collaboration * Leadership (people managers/leaders) Company: NY STATE ELECTRIC & GAS CORP Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: January-9-2026
    $78.1k-97.6k yearly Auto-Apply 4d ago
  • Customer service Representative / Veterinary Assistant

    Groton City Animal Hospital 3.7company rating

    Customer service supervisor job in Groton, NY

    Job DescriptionThe Groton City Animal Hospital is expanding and looking for a dual full-time position approximately 36-40 hrs per week for a Customer service Repesentative(CSR)/ Veterinary Assistant. We are looking for someone who is dependable, has good communication skills, able to work indepently as well as with a team. This person will be working as a CSR approximately 2 days a week and as a veterinary assistant 2 days a week. General resposibilities to include: CSR -Greeting clients and patients, answering phones, scheduling apppointments, basic clerical and accounting work. Veterinary Assistant - Assist doctors and licensed veterinary techncians (LVT) as needed, in exam rooms with restraining animals, assisting with blood draws, assisting to taking radiographs, processing lab samples, routine cleaning, and more all while under the supervision of the LVT or doctor. Experience is preferred, but willing to train the right person. We offer a 4 day work week and 1 Saturday a month from 8 to 12. We have paid holidays, personal, sick, and vacation time. Health insurance, uniform allowance, 401 K, and encourage continuing education.
    $37k-46k yearly est. 28d ago
  • Meat Customer Service $1,000 Sign On Bonus

    Dev 4.2company rating

    Customer service supervisor job in Ithaca, NY

    Jobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job Description Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 7am Age Requirement: Must be 18 years or older Location: Ithaca, NY Address: 500 S. Meadow Street Pay: $15.50 - $16 / hour Job Posting: 12/07/2023 Job Posting End: 01/07/2024 Job ID: R0192636 EARN A BONUS UP TO $1,000! Hiring immediately! Our mission is to provide incredible service and help our customers live healthier, better lives through food. In this role you will work alongside a team to educate our customers on the different types and cuts of meat to complete their meals, and ensure the freshest meat products are available throughout the day. If your passions are food and working in a fast-paced environment, this could be the role for you! What will I do? Provide incredible service to our customers Keep our shelves and service counter stocked with fresh products Take orders and prepare items for display by cutting, packaging, and labeling products May unload daily deliveries and stock cases, displays and backroom coolers with new and existing products/inventory At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $15.5-16 hourly 4h ago
  • Pavement Services Manager

    Atlantic Testing Laboratories 3.6company rating

    Customer service supervisor job in Binghamton, NY

    Job Description Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. Location: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.
    $77k-103k yearly est. 10d ago
  • Food Service Team Leader

    Ny United Health Services

    Customer service supervisor job in Endicott, NY

    Position OverviewPerforms a variety of duties related to food production, quality management, and dining room service while maintaining a safe and sanitary work environment. Primary Department, Division, or Unit: Food and Nutrition Services, UHS Senior Living at Ideal Primary Work Shift: Rotational Regular Scheduled Weekly Hours: 40 Compensation Range: $15.61 - $23.45 per hour, depending on experience ----- Education/Experience Minimum Required: 1 year of institutional food preparation Preferred: Dining room and/or banquet service experience High School Diploma or equivalent License/Certification Minimum Required: Not Applicable ----- Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
    $15.6-23.5 hourly Auto-Apply 60d+ ago
  • Service Manager

    Monroe Tractor & Implement Co 3.5company rating

    Customer service supervisor job in Binghamton, NY

    Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business! The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits. Salary: $60,000 - $85,000 plus generous annual incentive bonus Benefits Medical, Dental & Vision Insurance 401K Plan + Match Competitive Paid Time Off Policy Short/Long Term Disability Family-owned and operated Annual Reviews Generous Annual Incentive Bonus opportunity Qualifications 3 years or more of leadership experience within the equipment or auto service industry is required. Strong work ethic. Superior communication skills. A strong sense of urgency is required. Customer service experience is required. Confidence in working with Microsoft Office applications and learning new software programs. Responsibilities Demonstrate company core values in all interactions with customers, vendors, and associates. Hire, train, develop, and motivate service department staff. Ensure all necessary shop equipment is in proper repair and safe working condition. Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process. Finalize customer work orders and prepare invoices. All aspects of managing our service business and shop activities. Prepares customer quotes, closes work orders, and communicates directly with customers. Consistent interaction with our technicians and will be the direct contact on all service activities. Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pay is commensurate with the applicant's experience, as it relates to the position. Pay Range$60,000-$85,000 USD
    $60k-85k yearly Auto-Apply 22d ago
  • HVAC Service Manager

    Mirabito Holdings 4.2company rating

    Customer service supervisor job in Binghamton, NY

    JOB DESCIRPTION HVAC Service Manager Reports to: Director - HVAC Division Status: Exempt Full-time Salary Range: $70k - $90k ESSENTIAL FUNCTIONS- include and are not limited to: The HVAC Service Manager is responsible for working with our Service Technicians and Installation teams to provide leadership, guidance & technical support, on-site training & development and any other support that they may need to perform their job to the best of their abilities while maintaining or exceeding company standards. Is responsible for working with HVAC staff on communications and implementation of standard operating procedures and best practices for their region. This position will require time in the field in support of field staff for training, in areas that require special attention and may be asked to work in a back-up roll or for assistance in the field as needed. Is responsible directly and/or indirectly for HVAC Service Technicians, HVAC Installers, HVAC CSR's/Dispatchers, HVAC Service Parts Coordinators. MANAGEMENT RESPONSIBILITIES- include and are not limited to: Work with our Customer Service Team to oversee and coordinate completion of all Service Technician's and Installers daily tasks per their current . Includes proper skill matching, efficient routing, providing information, tools and necessary materials to complete their jobs. Work with technicians and installers to ensure needed tools, parts, and inventory are matched with the work being done in the field to help reduce waste and increase efficiencies. Be a direct first line of support for our Technicians and Installers to ensure compliance with company policies & processes, development, quality control, safety, and profitability in the field while providing our customers the highest possible level of customer service. Ride and work with Service Technicians and Installers on site as needed for the purpose of training, quality control, compliance with company safety polices and to identify areas where individual Service Technicians need training. Identify and coordinate required training for all Technicians and Installers, either as a group or individually as needed. This includes the training for all new hires. Assist with and approve weekly payroll for all employees under your supervision. Work in the field on advanced or more complex problems that require special attention. Assist with the recruiting, interviewing, and hiring of new Service Technicians as needed. Attend trainings and meetings as requested by your direct supervisor. Other assigned duties or tasks as needed. Assists Director as needed on development, creation, and implementation of Service department quality standards and best practices. Responsible for setting communication standards and creating uniformity with how we communicate to our customers. Works with HVAC CSR's, billing, and sales to help implement consistent processes across all service departments. Works with Regional, Operations, Service and Customer Service on the planning rollout of processes and provides continual support throughout implementations. Provides training and guidance on adopted best practices in person and remotely Complete any reports and paperwork according to company standards, policies and procedures. Report any incidents accurately and timely. Exchange trade related knowledge and information with the supervisor and co-workers. Communicate with the supervisor on a daily basis. Participate in any required certifications and safety meetings. Reports to work with minimal absenteeism or tardiness. Attend job related training and informational seminars as requested. Performs other job-related activities and special projects as assigned FIELD REQURIEMENTS: Install, maintain and repair heating, ventilation, and cooling units. Includes proper diagnosing and repair of mechanical & electrical components for these systems. Maintain good working order of company vehicle, including appearance, reporting any issues to your direct Supervisor as needed. Maintain proper stock, parts, tools, and safety equipment in the vehicle. Document all installed equipment upon arrival: make, model, serial number, necessary measurements and pictures as necessary and prepare neat, complete service reports and records. Diagnose diverse service issues, obtain any replacements parts, calibrate system to manufacturer's recommendations and explain fully to customer what the issue is and what is needed to correct it. QUALIFICATIONS AND SKILLS- include and are not limited to: Minimum of 5 years of experience in installation, maintenance, troubleshooting, and correcting diverse HVAC service issues. Strong leadership qualities, including a positive attitude and being able to work with others in a team atmosphere. Excellent customer service skills with a strong desire to exceed customer expectations. The ideal candidate is highly organized and detail oriented. Possess computer skills, including basic Excel, Word, Outlook email, and typing. Excellent communication skills, verbal and electronic. Is comfortable teaching and relaying information in a way that can be easily comprehended. Active listening skills, is collaborative, and responds proactively to feedback. Has advanced knowledge of the HVAC business workings and a desire to learn. Multi-tasks and has high standards for quality and accuracy. Works well independently and as part of a team. Enjoys working on projects and participating in creating and implementing new processes and procedures. Has patience and can maintain composure under frustrating circumstances. Can see big picture and work well with other departments to overcome challenges. Ability to travel regularly with occasional overnights OTHER REQUIREMENTS: This position also requires the Service Manager to be available after normal business hours and on weekends as needed to handle all necessary customer inquiries. The position requires having excellent customer service, listening and influencing skills. Valid driver's license and clean vehicle driving record. The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. (For example, emergencies, changes in personnel, workload or technical development.)
    $70k-90k yearly 60d+ ago
  • Industrial Services Supervisor

    Clean Harbors, Inc. 4.8company rating

    Customer service supervisor job in Towanda, PA

    Required Qualifications: Must be able to wear protective clothing or equipment. This includes, but is not limited to Nomex coveralls, a back belt, slicker suits, rubber boots, a fresh air breathing mask and escape pack and a hard hat; Must be able to work under extreme climate conditions (excessive high heat index of 95+ degrees Fahrenheit, 98% humidity and subzero weather conditions) relative to geographic location; Must be able to withstand exposure to dust) chemical and environmental), fumes (chemical and fluids), exhaust and highly pressurized fluids. What does it take to work for HPC-Industrial? Minimum 2 years, verifiable service within the industrial cleaning industry; High school diploma/GED or equivalent; Strong knowledge in the operation of equipment used in Hydroblasting and vacuum truck; Strong communications and interpersonal skills; Current certification as an authorized HPC-Industrial driver; Mechanical aptitude and experience troubleshooting HPC-Industrial equipment is preferred. TWIC card is required or must be obtained within 30 days of hire. About HPC-Industrial: HPC-Industrial, a Clean Harbors company, is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors. HPC-Industrial offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees. HPC-Industrial is an equal opportunity employer. HPC-Industrial is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************. HPC-Industrial is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. * HPC Key Responsibilities: Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times; Promote HPC-Industrial's safety, environmental and operations policies; Manage a crew to safety and accurately complete HPC-Industrial operations; Timely and accurate completion and review of paperwork documenting work functions; Train and develop equipment technicians. (5% - HPC-Industrial equipment technicians); Ability to interact with customers in a professional manner/exhibit excellent communication/human relation skills; Perform Hydrob lasting and vacuum truck services; Additional duties as assigned.
    $63k-88k yearly est. 46d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service supervisor job in Archbald, PA

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $26k-34k yearly est. 22d ago
  • Broadband Team Leader- Multiple Locations NY

    Hunt-EAS 3.8company rating

    Customer service supervisor job in Horseheads, NY

    About the Role HUNT is seeking an Engineering Team Leader to oversee a growing team of engineers working on Telecommunications projects. This role is perfect for a strong technical leader who thrives on collaboration, mentorship, and driving successful project delivery. As a Team Leader, youll play a critical role in shaping both our projects and our people fostering a high-performance culture, ensuring quality design, and delivering broadband projects on time and on budget. If youre passionate about growing talent, leading with vision, and building solutions that connect communities, we want to talk to you. This position is open to the following office locations; please indicate which office you would prefer when filling out an application: Horseheads, NY Rochester, NY Key Responsibilities Lead a team of engineers to deliver construction documents, feasibility reports, tracking and other telecommunications consulting deliverables. Team leadership will include aligning companywide resources while also providing guidance, support, and mentorship to team members. Oversee the execution of projects by managing multiple project managers, ensuring that design and implementation align with best practices. Foster a collaborative environment within the team and with other design departments within the company. Communicate effectively with stakeholders about project status, technical challenges, and timelines. Ensure successful delivery of projects by managing task priorities, tracking task progress, and mitigating any identified risks. Tracking project costs, approving team billing will be critical components of the Team Leader position. Promote a culture of continuous process improvement by identifying process inefficiencies then recommending improvements. Participate in recruitment efforts and help onboard new team members into the company culture. Conduct regular group and as well as one-on-one meetings with team members. This will set clear goals and measure individual and team performance. Ensure that standard operating procedures are followed and project documentation is up to date. Advocate for the creation of technical documentation that will support knowledge sharing and maintainability. Qualifications Bachelors degree in Engineering, or a related field (Masters a plus). Professional Engineering (PE) license preferred. 10+ years of engineering experience, with 5+ years in a leadership or management role. Proven ability to lead technical teams, mentor engineers, and ensure high-quality design and project execution. Skilled in workstream delegation and resource management, keeping multiple critical projects on track simultaneously. Strong project management expertise, including budgeting, scheduling, risk mitigation, and team task tracking. Hands-on experience delivering construction documents, feasibility studies, and broadband consulting projects. Effective communication and presentation skills, able to clearly explain technical solutions to both technical and non-technical stakeholders. Highly organized, process-oriented, and committed to continuous improvement, documentation, and technical best practices. Benefits Holidays PTO Health Insurance FSA/ HSA Life Insurance 401(K) plan Continuing Education Support About HUNT HUNT is a full-service A/E Firm with offices located in Albany, NY, Binghamton, NY, Horseheads, NY, Rochester, NY, Towanda, PA, and Williamsport, PA. As a firm, our vision is to build vibrant communities by empowering creativity and partnership. We have accomplished this to date by being an entrusted partner to our clients/communities, providing full-service design that is innovative, practical and community focused. In addition, we offer a family friendly, flexible workplace that aims to encourage long, successful, sustainable careers through a variety of life stages. We are excited to welcome you to apply to this strong culture and hope that your values align with those of the firm, which will further enhance our culture even as we look toward targeted growth opportunities. HUNT is an Equal Opportunity Employer (EOE). Salary commensurate with experience and qualifications.
    $100k-133k yearly est. 4d ago
  • Team Leader

    Sourcepro Search

    Customer service supervisor job in Binghamton, NY

    SourcePro Search is conducting a search for an experienced and entry-level professionals needed for billion dollar company expanding into Binghamton, NY. This is a great full or part-time business opportunity and the ideal candidate is professional, dedicated and motivated for success. Requirements: Strong work ethic motivated for success great interpersonal skills Team Player Strong Leadership Skills ****************************
    $65k-127k yearly est. 60d+ ago
  • Service Advisor

    Maguire Automotive Group 4.4company rating

    Customer service supervisor job in Ithaca, NY

    The Service Advisor is responsible for scheduling service work in the service department and selling additional service to customers. Essential Job Duties and Responsibilities: (Additional duties as assigned) General: Maintain Customer Satisfaction Index rating within the top 10% of group. Maintain a dealership assigned standard for “hours per customer repair order written”. Ensure that all documents are accounted for. Sell at least 100% of available hours per day. It is your responsibility to support and endorse dealership policies and procedures set forth by dealership management and manufacturer standards. Customer-related: Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership DMS Communicate with service customers to determine the nature of the mechanical problems and provide all available information to technicians on repair order. Refer test-drives to technicians. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable). If additional work is needed, explain the details to the customer, including the additional cost and time considerations. Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify team leader of upcoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Establish “time promised” and check with person responsible for work distribution if necessary. Obtain customer's signature on each repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in progress and appointments. Ensure quality check in problem vehicles. Be available to answer any questions at vehicle delivery. Maintain follow-up program on additional items found in need of repair. Inspect each completed repair order hard copy carefully. Make sure repair order is completed and properly priced before closing out (includes flagging of repair orders). Operation and failure code of all warrant claims in computer. Get approval for all internal work. Perform active delivery. Call all Special Order Part customers daily. Inform customers of all warranty and non-warranty work. Keep advisor area clean. Get customer approval before work is performed and document approval with time and date. Wear name tags and uniform. Get manager's approval for all non-warranty, good will, and rental vehicles. Required Experience and Education: High School Diploma or General Educational Diploma (GED). One year dealership experience preferred. Additional Requirements: Valid New York State Driver License. Required Skills and Attributes: Strong interpersonal and communications skills. Ability to prioritize and organize work in a multitasked environment. Excellent verbal and written communication skills. Attention to detail. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Ability to work productively in a fast paced, stressful environment. Equipment, Machines and Software Used: Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK. Physical and Mental Requirements: Ability to sit, stand, walk, talk, hear, use hands to point, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists. Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Physical Exertion: Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Light exertion can involve sitting, walking and/or standing most of the time. Environmental Conditions: Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required. Hazards and Safety Precautions: Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting. Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques. Disclaimer: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
    $36k-54k yearly est. Auto-Apply 3d ago
  • Healthcare Dining Services Manager

    Xendella

    Customer service supervisor job in Endwell, NY

    Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at **************** Position: Healthcare Dining Services Manager Location: Endwell, NY Schedule: Full time Salary: $70,000/yr Pay Frequency: Weekly - Direct Deposit What We Offer You: Generous Compensation & Benefits Package Health, Dental & Vision Insurance Company-Paid Life Insurance 401(k) Savings Plan Paid Time Off: Vacation, Holiday, Sick Time Employee Assistance Program (EAP) Career Growth Opportunities Various Employee Perks and Rewards Job Summary: The Healthcare Dining Services Manager reports directly to the General Manager and plays a key role in supporting daily dining operations within a healthcare or senior-living environment. This position ensures that all culinary and service standards meet the nutritional, safety, regulatory, and hospitality expectations of patients, residents, visitors, and clinical partners. The Dining Services Manager assists in leading the dining team to provide an exceptional mealtime experience that supports overall resident well-being, clinical dietary needs, and therapeutic nutrition plans. This role helps maintain strong client and resident relationships by ensuring consistent communication, responsiveness, and a high standard of service. Essential Functions Operations Responsible for maintaining vendor relationships. Inspect supplies, equipment, or work areas to ensure conformance to established standards. Arrange for equipment purchases or repairs. Purchasing of all food or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May determine production schedules and staff requirements necessary to ensure timely delivery of services, including all essential functions of payroll processing. Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained. Compile and record production or operational data on specified forms. Manage client relationships to maintain client satisfaction and account retention. Financial Assist with management of department controllable expenses (P&L) including food costs, labor, supplies, uniforms and equipment, specific to budgetary guidelines. May assist in budgetary process. May assign prices to menu items, based on food, labor, and overhead costs. Responsible for inventory management. May assist with submission of financial reporting to the corporate office per NEXDINE guidelines. May assist operations in financial recordkeeping. People Responsible for people management to include, but not limited to, recruitment, hiring, termination, review process, and management of unit staff. May instruct, train and supervise employees on essential job functions. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. Culinary May assist with the oversight of culinary operations. Responsible for the quality of all food products and ensure that standards are met. May perform other duties and responsibilities as assigned Qualifications: 2 years of food service experience. Strong background in culinary arts Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Financial, budgetary, accounting and computational skills. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred.
    $70k yearly Auto-Apply 9d ago
  • Registered Nurse Team Lead-Seneca View Nursing Facility-Days

    Cayuga Health System 4.7company rating

    Customer service supervisor job in Montour Falls, NY

    Registered Nurse Team Lead-Seneca View Nursing Facility Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. The Professional Registered Nurse is responsible for time management, critical thinking, delegation and prioritization. Direct patient care may include assessment, monitoring, and recording and reporting patient's condition. Profession RN collaborates with care team participates in interdisciplinary care and advocates for patients. Roles and Responsibilities: Professional RN Demonstrates: time management, critical thinking, delegation and prioritization Assessment, monitoring, recording and reporting changes in patient's conditions. Advocates for patients, practices ethically and professionally within their scope. Maintains clinical competency specific to their care areas including organization-required education within stated timeframe. Coordinates care with interdisciplinary team Documents appropriately and thoroughly in EMR. Promotes EBP and best practices related to patient care. Participated in unit councils and staff meeting. Required Skills and Experience: Graduate of Registered Nursing Program Current NYS RN licensure Preferred Skills and Experience: Prior patient are and customer service experience As required in care area may include CPR/BLS, ACLS, PALS or specialty certification Physical Requirements: May required lifting (up to50 lbs), may require sitting or standing for long periods. Must be able to physically operate the equipment required for the job. Location and Travel Requirements: Onsite Pay Range Disclosure: $34.75 to $42.00 per hour Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************. I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me. I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.
    $34.8-42 hourly Easy Apply 60d+ ago
  • Print Services Supervisor

    Suny Cortland 4.3company rating

    Customer service supervisor job in Cortland, NY

    Budget Title Senior Staff Assistant Campus Title Print Services Supervisor School/Division Finance and Management, Division of Department Print Services Staff Sub-Type Staff & Administration Salary Level SL3 Salary Range $58,000+ depending on experience (DOE) Salary Determination Starting salary rates are based on multiples factors which may include the position's major responsibilities, the applicant's background including education, work experience, and key competencies, the university's strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts. Position Effort Full-Time If Part-Time, enter FTE: Is this a temporary position? No If Temporary, enter End Date: Position Summary The Print Production Supervisor is responsible for the comprehensive management and execution of all print production operations within Print Services. This includes overseeing project scheduling, material selection, quality assurance, and workflow coordination to ensure timely and accurate delivery of printed materials. The supervisor will collaborate closely with internal design and marketing teams, maintain effective vendor partnerships, and proactively resolve production issues. This role supports the campus signage printing program and administers the Central Stores office supply program, ensuring alignment with institutional standards and client expectations. Salary: $58,000+ depending on experience (DOE) Watch this video to learn more about careers at SUNY Cortland: ******************* NjgXC95M0?si=k2l13TUB9mJ9YjD8 What makes SUNY Cortland a great place to work? * Our positions provide predictable salary progressions, and many offer permanency. * Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement. * SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland's Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor's approval. * Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding. * Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region's offerings Major Responsibilities Graphic Design * Design, revise, and optimize print and digital materials using templates or sample layouts, including the creation of mock-ups and comprehensive layouts. * Prepare files for various output formats such as digital and wide format printing, ensuring high quality reproduction. * Execute variable data merges and data integrations to produce accurate and customized variable data print materials. Strategic Print Production and Brand Coordination * Research, evaluate, and recommend printing equipment, materials, and vendors based on industry trends and customer needs. * Serve as the technology lead for Print Services by mastering all the equipment. Serve as the equipment administrator and provide first-level on-site technical support. * Coordinate and manage all print production schedules and timelines. * Partner with design and marketing teams to align project specifications. Deliver graphic design solutions that effectively support institutional goals, strengthen messaging, enhance brand awareness, and reinforce reputation and positioning. * Partner with Cortland Auxiliary Services and campus groups to coordinate event printing, ensuring brand consistency and cohesive representation for co-branded campus events. * Install window and wall graphics in compliance with college branding guidelines and surface preparation standards to ensure a consistent, professional appearance. Print Production & Operations Management * Manage and audit monthly billing and reporting processes for print jobs, material usage, and revenue to ensure accuracy and compliance. * Oversee inventory and office supply management while optimizing shipping and distribution workflows for efficiency and cost control. * Maintain accurate production records and proactively resolve operational challenges to ensure timely, cost-effective output. * Manage end-to-end signage projects, including design, site evaluations, branding compliance, and installation readiness in collaboration with stakeholders. * Operate and supervise production equipment to ensure safe, efficient, and high-quality output. Supervision and Professional Development * Assign duties to staff based on their roles and adjust assignments as needed. Plan, organize and monitor the progress of work and goal completion. * Hire, onboard, and train staff. Provide clear instructions, regular feedback, and coaching. Communicate performance expectations and goals, complete performance programs and evaluations in a timely manner. Nurture the development of staff by identifying opportunities for training and career development. * Confirm staff complete required training to maintain compliance with university policies and state and federal laws. * Act as a liaison between staff and management, relaying information in both directions. Facilitate open communication and collaboration within the office. Address and help resolve staff issues and workplace concerns. * Proactively maintain and expand technical knowledge by completing all mandated training and participating in training, conferences, and webinars. * May serve on committees, as assigned. Functional and Supervisory Relationships * Reports to Director of Property Control and Print Services * Supervises administrative support staff and student interns * Works closely with other departments throughout the campus as well as off campus clients. Required Qualifications * Bachelor's degree with at least one year of professional experience in graphic design and/or print production; or, * Associate's degree with a minimum of three years of professional experience in graphic design and/or print production. * Experience using Adobe Illustrator and/or InDesign. Preferred Qualifications * Supervisory experience. * Experience working in higher education. * Experience managing or coordinating projects. * Experience with production printing equipment and wide format printing. Knowledge, Skills & Abilities * Strong visual design skills with the ability to communicate ideas across print and digital media. * Effective written and verbal communication skills, with the ability to collaborate across a wide range of constituents. * Proven project management and organizational abilities, including time management and prioritization of multiple tasks. * Strong interpersonal skills and customer-focused approach to service delivery. * Ability to adapt to changing priorities and manage competing deadlines in a fast-paced environment. * Ability to lift up to 50 pounds regularly, bend, climb and walk for long periods. * High level of creativity. About the University EEO Statement SUNY Cortland is an AA/EEO/ADA employer and encourages applications from women, veterans, individuals with disabilities, and members of underrepresented groups. Job Close Date Posting Detail Information Posting Number S25057 Review Start Date Open Until Filled Quick Link for Direct Access to Posting **************************************** Special Instructions Special Instructions to Applicant Special Instructions to Applicant
    $58k yearly 5d ago
  • Residential Team Leader

    The Arc of Chemung-Schuyler

    Customer service supervisor job in Horseheads, NY

    Job Description Are you ready to take on a dynamic role where your leadership skills can shine? With a competitive pay rate of $21.00 per hour and hourly shift differentials of up to $3, this position offers not only a rewarding career but also a chance to grow and develop professionally. Join us at The Arc of Chemung-Schuyler and make a real difference in the lives of others. As a Team Leader in our Watkins Glen location, you will have the opportunity to inspire and motivate your team to deliver exceptional care to individuals in need. Your strong communication skills will be put to the test as you collaborate with colleagues to ensure the highest level of service. You will receive great benefits such as: Medical Dental Vision Company Paid Life Insurance Health Savings Account Paid Time Off NYS Sick Time EAP Program 403(b) retirement plan Employee referral program Apply today and embark on a fulfilling journey with us! The Arc Chemung-Schuyler: Our Story We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field. What it's like to be a Residential Team Leader at the arc As a Team Leader at The Arc Chemung-Schuyler, you will play a crucial role in coordinating and supervising our dedicated direct care staff. By utilizing team-based concepts, you will guide and support your team in implementing program plans effectively. Your mentoring and collaboration skills will be key in ensuring that individuals receive the highest quality of care and support. Join us in Watkins Glen and be a part of a professional and forward-thinking organization where your expertise in management and communication can truly make a difference. Apply now and lead with excellence! Requirements for this Leaders, Motivators and Communicators Wanted job To excel in this role at The Arc Chemung-Schuyler, candidates should possess strong supervisory experience, along with exceptional communication skills to effectively interact with team members and individuals in our care. Proficiency in Microsoft Office Suite and electronic record systems is essential, as well as the ability to work collaboratively and independently. Successful candidates will demonstrate excellent time management and multitasking skills to ensure the smooth coordination and supervision of direct care staff, contributing to the overall excellence of our programs and services. Join our team in Elmira and showcase your leadership and organizational abilities in a dynamic and fulfilling environment. Knowledge and skills required for the position are: Supervisory Experience preferred. Excellent verbal/written communication skills Intermediate computer skills including knowledge of Microsoft Office Suite and electronic record systems. Ability to work as a team and independently. Time Management Skills/Multi-Tasking Skills Make your move If you think this job aligns with your requirements, then submitting an application is simple. Good luck! Job Posted by ApplicantPro
    $21 hourly 21d ago
  • Lead Analyst - Customer Billing

    Iberdrola

    Customer service supervisor job in Kirkwood, NY

    Company: New York State Electric & Gas, an Avangrid Company Department: Customer Service Job Title: Lead Analyst - Customer Billing Work Model: Office is dependent upon experience, ranging from $78,091 to $97,614. Job Summary Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. Key Responsibilities Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business. Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts. Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process. May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P) On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P) Required Qualifications Skills/Abilities: Leadership Skills Strong communication skills. Effective problem-solving and organizational skills. Strong analytical ability. Able to multi-task. PC skills, including MS Office Suite. Strong Knowledge of Electric and Gas Rate Structure Required Education: High School graduate Associate or Bachelor's degree is preferred. Required Experience: 3 years of related customer billing experience. Preferred Qualifications Associates or Bachelor's degree is preferred. Competencies Growth & Continuous Improvement Initiative & Change Focused on Results Customer Centric (internal and/or external) Communication Collaboration Leadership (people managers/leaders) Company: NY STATE ELECTRIC & GAS CORP Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: January-9-2026
    $78.1k-97.6k yearly Auto-Apply 2d ago
  • Service Manager

    Monroe Tractor 3.5company rating

    Customer service supervisor job in Binghamton, NY

    Job Description Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business! The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits. Salary: $60,000 - $85,000 plus generous annual incentive bonus Benefits Medical, Dental & Vision Insurance 401K Plan + Match Competitive Paid Time Off Policy Short/Long Term Disability Family-owned and operated Annual Reviews Generous Annual Incentive Bonus opportunity Qualifications 3 years or more of leadership experience within the equipment or auto service industry is required. Strong work ethic. Superior communication skills. A strong sense of urgency is required. Customer service experience is required. Confidence in working with Microsoft Office applications and learning new software programs. Responsibilities Demonstrate company core values in all interactions with customers, vendors, and associates. Hire, train, develop, and motivate service department staff. Ensure all necessary shop equipment is in proper repair and safe working condition. Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process. Finalize customer work orders and prepare invoices. All aspects of managing our service business and shop activities. Prepares customer quotes, closes work orders, and communicates directly with customers. Consistent interaction with our technicians and will be the direct contact on all service activities. Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pay is commensurate with the applicant's experience, as it relates to the position. Pay Range$60,000-$85,000 USD
    $60k-85k yearly 25d ago
  • Pavement Services Manager

    Atlantic Testing Laboratories 3.6company rating

    Customer service supervisor job in Elmira, NY

    Job Description Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. Location: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.
    $77k-103k yearly est. 10d ago
  • Residential Team Leader

    The Arc of Chemung-Schuyler

    Customer service supervisor job in Watkins Glen, NY

    Are you ready to take on a dynamic role where your leadership skills can shine? With a competitive pay rate of $21.00 per hour and hourly shift differentials of up to $3, this position offers not only a rewarding career but also a chance to grow and develop professionally. Join us at The Arc of Chemung-Schuyler and make a real difference in the lives of others. As a Team Leader in our Watkins Glen location, you will have the opportunity to inspire and motivate your team to deliver exceptional care to individuals in need. Your strong communication skills will be put to the test as you collaborate with colleagues to ensure the highest level of service. You will receive great benefits such as: Medical Dental Vision Company Paid Life Insurance Health Savings Account Paid Time Off NYS Sick Time EAP Program 403(b) retirement plan Employee referral program Apply today and embark on a fulfilling journey with us! The Arc Chemung-Schuyler: Our Story We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field. What it's like to be a Residential Team Leader at the arc As a Team Leader at The Arc Chemung-Schuyler, you will play a crucial role in coordinating and supervising our dedicated direct care staff. By utilizing team-based concepts, you will guide and support your team in implementing program plans effectively. Your mentoring and collaboration skills will be key in ensuring that individuals receive the highest quality of care and support. Join us in Watkins Glen and be a part of a professional and forward-thinking organization where your expertise in management and communication can truly make a difference. Apply now and lead with excellence! Requirements for this Leaders, Motivators and Communicators Wanted job To excel in this role at The Arc Chemung-Schuyler, candidates should possess strong supervisory experience, along with exceptional communication skills to effectively interact with team members and individuals in our care. Proficiency in Microsoft Office Suite and electronic record systems is essential, as well as the ability to work collaboratively and independently. Successful candidates will demonstrate excellent time management and multitasking skills to ensure the smooth coordination and supervision of direct care staff, contributing to the overall excellence of our programs and services. Join our team in Elmira and showcase your leadership and organizational abilities in a dynamic and fulfilling environment. Knowledge and skills required for the position are: Supervisory Experience preferred. Excellent verbal/written communication skills Intermediate computer skills including knowledge of Microsoft Office Suite and electronic record systems. Ability to work as a team and independently. Time Management Skills/Multi-Tasking Skills Make your move If you think this job aligns with your requirements, then submitting an application is simple. Good luck!
    $21 hourly 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Union, NY?

The average customer service supervisor in Union, NY earns between $31,000 and $68,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Union, NY

$46,000
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