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Student Services Manager
Spartan College of Aeronautics and Technology 3.9
Customer service supervisor job in Riverside, CA
The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services.
Essential Functions
Participate in relationship management with prospective students and their families, alumni, and active students.
Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
Ensure all students complete Smart Measure and meet with students to discuss results.
Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
Develop / support retention strategies effective in both active and inactive students.
Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
Manage Student Event calendar; Update posted schedules, calendars, and monitors each term.
Coordinate bi-annual student focus groups and encourage student participation.
Prepare and present material at internal workshops; both in person and virtually.
Identify opportunities for student life activities to increase student involvement.
Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
Connect students with Instructors/ Program Chair to get additional tutoring when needed.
Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
Active participation in Student Council / Student Groups.
Work closely with pending graduates to ensure the completion of exit requirements are met.
Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager.
Knowledge, Skills and Ability Required
Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations.
Knowledge of student advising theory and best practices; ability to implement these practices effectively.
Knowledge of obstacles facing non-traditional students and strategies for overcoming them.
Thrive in a fast-paced environment and demonstrate a passion for higher education.
Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
Excellent problem-solving skills, leadership, and time management skills are necessary.
Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds.
Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor.
Must remain flexible regarding external factors that may affect the work schedule.
Qualifications
Education and Work Experience
High School diploma or GED required.
Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required.
Master's degree preferred.
Experience in an educational setting supporting students' progress toward their educational goals.
Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals.
Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook
Experience with Anthology software preferred .
Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook
Strong written and verbal communication skills
$69k-107k yearly est. 11h ago
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Community Services Manager
City of Fontana 3.6
Customer service supervisor job in Fontana, CA
Definition
To assist with the management, direction, and to coordinate the day to day activities and operations of the Community Services Department; coordinate assigned activities with other City departments; and provide highly complex staff assistance to the Community Services Director. This position exercises direct supervision over assigned professional, technical and clerical personnel. Areas of responsibility include, but are not limited to the evaluation, planning and implementing of recreation projects and the preparation and monitoring of the Department's budget.
Position Snapshot: Assist with the management, direction, and to coordinate the day today activities and operations of the Community Services Department; coordinate assigned activities with other City departments; and provide highly complex staff assistance to the Community Services Director. This position exercises direct supervision over assigned professional, technical, and clerical personnel. Areas of responsibility include, but are not limited to the evaluation, planning, and implementing of recreation projects and the preparation and monitoring of the Department's budget.
Essential Functions
The employee must have the ability to:
Manage and direct the day to day operation of the Community Services Department.
Develop and implement goals and objectives for the City programs based on the demand for services and available staffing levels.
Direct, coordinate, evaluate and review the work plan; meet with staff to identify and resolve problems; assign work activities and projects; and monitor work flow.
Establish productivity standards and guidelines for measuring the performance of the Department.
Prepare, implement and monitor the annual budget for assigned programs.
Provide staff assistance to the Community Services Director.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Monitor, evaluate and analyze the efficiency and effectiveness of service delivery methods and procedures and make recommendations for improvement.
Supervise, evaluate and train assigned personnel; work with employees to correct deficiencies; and implement disciplinary procedures.
Implement safety programs and training to ensure the safety equipment is utilized by staff and that proper safety standards and procedures are followed.
Prepare and present staff reports and any other necessary correspondence to the City Council, commission, committees, boards, and community organizations; perform a wide variety of public relations and outreach activities related to assigned programs.
Develop and organize volunteer programs.
Recommend and implement modifications to departmental policies and procedures as appropriate.
Coordinate and participate in the design, preparation, and distribution of recreation publicity including brochures, press releases, flyers and printed schedules.
Plan, organize and manage a program of recreation activities including cultural arts, youth and adult sports, special events, senior citizens and community center facilities maintenance and operations.
Plan, organize and manage a program for marketing recreation facilities and developing partnership activities.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.
Must perform any other tasks or functions deemed necessary to the daily operations of the employer.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS: Position requires prolonged sitting, standing, walking reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive movement and fine coordination in preparing reports using a computer key board. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and counter service.
Experience and Training Guidelines
A combination of experience and training that would provide the required knowledge and abilities is qualifying. The employee must have knowledge of:
Modern principles and practices of recreation program development and administration.
Research methods and sources of information related to recreation.
Methods and techniques of effective administrative report preparation and presentation.
Recent developments, current literature and sources of information related to recreation program planning and administration.
Principles and practices of supervision, training and personnel management.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles of marketing arts and services and contract development.
Effective selection, supervision, training and evaluation of assigned staff.
EXPERIENCE: Five years and increasingly responsible recreation and community services experience including three years of administrative and supervisory responsibility.
Preferred Qualifications:
Experience developing partnerships, contracts and marketing information.
Knowledge of facility/recreation programming and maintenance
EDUCATION: Completion of the 12
th
grade or GED supplemented by college level coursework in recreation, business or public administration, education or a closely related field. A Bachelor's Degree is preferred.
Licenses and/or Certification: Possession of, or ability to obtain, an appropriate valid California driver's license.
Supplemental Information
Successful candidates will be required to complete an annual Statement of Economic Interest Form (700 Form) and bi-annual ethics training pursuant to AB 1234.
The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.
Please to view our excellent employee benefit options.
01
What is your highest level of education? Is it in the related field?
High School graduate or equivalent
Some college
Associate's degree in related field
Bachelor's degree in related field
Bachelor's degree or higher in non-related field
Equivalent to Bachelor's degree in related field
Master's degree or higher in related field
None of the above
02
Please indicate how much increasingly responsible experience you have in recreation and community services.
No experience
One (1) year or more year(s) but less than three (3) years.
Three (3) or more years but less than five (5) years.
Five (5) years or more years but less than seven (7) years.
Seven (7) years or more.
03
Please indicate how much experience you have in administrative and supervisory responsibility.
No experience
Less than one (1) year.
One (1) year or more year(s) but less than two (2) years.
Two (2) or more years but less than three (3) years.
Three (3) years or more.
04
Please summarize your experience in facility/recreation programming and maintenance. This would include years of experience in this area.
05
Do you have experience developing partnerships, contracts and marketing information.
Yes
No
Required Question
$81k-106k yearly est. 2d ago
Customer Service & Sales Manager
Cathay Bank-Headquarters 4.4
Customer service supervisor job in Rancho Cucamonga, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
Video Clip 1
Video Clip 2
Video Clip 3
Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customerservice levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customerservice. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customerservice
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customerservice, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customerservice requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customerservice skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$26.44 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$26.4-31.3 hourly 4d ago
Customer Service Representative
Teksystems 4.4
Customer service supervisor job in Chino, CA
Are you ready to deliver top-notch customerservice while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. * Coordinate airbags recall appointments and provide all necessary dealership information.
* Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
* Accurately document customer concerns to create detailed cases.
* Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
* Collaborate with teammates for continuous feedback and professional growth.
* Handle settlement calls with utmost professionalism.
* Provide comprehensive support and details on claims.
* Utilize call center software to efficiently manage interactions and data.
* Achieve performance targets in call handling, customer satisfaction, and resolution rates.
* Navigate multiple screens and software systems to assist customers effectively.
Your availability is required Monday-Friday from 6am-5pm across various schedules. If you're passionate about helping others and thrive
in a fast-paced environment, we want to hear from you!
*Top Skills Details*
Call center ,Customerservice, computer navigation, de-escalations
*Additional Skills & Qualifications*
Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customerservice experience
Good decision making skills - must be able to work independently with little supervision.
*Experience Level*
Expert Level
*Job Type & Location*This is a Contract to Hire position based out of Chino, CA.
*Pay and Benefits*The pay range for this position is $20.00 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Chino,CA.
*Application Deadline*This position is anticipated to close on Jan 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20.5 hourly 3d ago
Customer Experience Lead
Gold Star Foods 3.7
Customer service supervisor job in Ontario, CA
TITLE: Customer Experience Lead DIVISION: Customer Experience REPORTS TO: Customer Experience Director FLSA CLASSIFICATION: Non-Exempt/Hourly
Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customerservice. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!
POSITION OVERVIEW:
The customer experience team leader position is responsible for providing quality and efficient customerservice to customers through the daily management of a team of employees. This include motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. Provides help to management and keeps management updated on team performance.
PRINCIPLE RESPONSIBILITIES:
Work with the supervisor to ensure success of CX initiative, including but not limited to the 98.7% Service Rate.
Assist with preparing for the holidays (changing orders, locking down system, spreadsheets, memo's)
Support supervisor with training or support for KPI.
Handle high priority accounts, Product Recalls, and Physical Inventory.
Work closely with Purchasing Dept. on Inventory Management (Aged Inventory/Slow Moving Items)
Team Guidance/Support- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible. Observe performance of team members to identify their strengths/weaknesses and help strengthen their loose ends.
Team Trainings/New Employee Training
Create, develop, and update department processes and procedures.
Reviewing/Clearing daily Reports (open order, CRM's, short ship, negative commodity, etc.)
Manage Customer Complaints, New Program-Testing, Launch New Accounts, Assign Department Coverage.
Customer Events- Attend Food Shows, Farmers Markets, help host Customer Tours and Customer Trainings.
Lead team meetings with effective communication for meeting objectives, goals, and timelines.
Identifies problems, develops resourceful solutions, and makes recommendations for corrective action.
Effective communication and collaboration with all departments and levels of management.
Accurately analyzes and prioritizes responsibilities with efficiency, professionalism, and excellent time-management skills.
Exceptional attendance and punctuality
Various other Department functions
REQUIRED SKILLS:
Leadership skills
Must work very closely with Customer Experience Supervisor.
Excellent verbal and written communication skills.
Extensive knowledge of Customer Experience procedures and principles.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor customer experience representatives.
EDUCATION/EXPERIENCE:
High School Diploma or equivalent required.
Prior experience as a receptionist or in a customer-facing role is preferred.
Character Traits of a Leader:
Make time to lead your team.
Get to know your team and how they work.
Communicate with your team daily.
Self-Motivated and Self-Starter
Forward Thinking
Be fair, kind, and respectful.
Optimistic approach to problem solving.
Lead by example (follow Department rules)
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EOE M/W/Vet/Disabled:
The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the Customer Experience Lead cannot perform these duties, the Manager will determine who shall perform these duties.
Affirmative Action Statement:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
****Please submit your updated resume along with the completed Manager Evaluation Form that was sent via email. This form is a critical part of our selection process and is required for your application to be considered. Interviews will begin soon, so we encourage you to submit these materials as soon as possible to ensure your application is reviewed in a timely manner. ****
$122k-177k yearly est. 23d ago
Customer Experience Lead-Galleria at Tyler
Victoria's Secret 4.1
Customer service supervisor job in Riverside, CA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $20.75
Maximum Salary: $26.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$20.8-26 hourly 15d ago
Customer Service Manager
Bestpack
Customer service supervisor job in Ontario, CA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Location: Ontario, CA
Job Type: Full-Time
About the Role:
We are seeking a CustomerService Manager to lead our customerservice team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality.
Responsibilities:
Manage daily operations of the customerservice team, ensuring timely and accurate order processing.
Monitor and improve workflow efficiency, service metrics, and customer satisfaction.
Resolve escalated customer issues and implement solutions to prevent recurrence.
Lead team meetings, assign tasks, and maintain coverage for all shifts.
Oversee training programs and maintain cross-training for all team members.
Collaborate with inventory, logistics, and other departments to meet delivery commitments.
Prepare reports on performance metrics and present improvement plans to senior management.
Qualifications:
3+ years of experience in customerservice leadership or operations management.
Strong problem-solving and organizational skills.
Excellent communication and interpersonal abilities.
Proficiency in analyzing performance data and implementing process improvements.
Ability to work flexible hours, including occasional evenings and weekends.
Benefits:
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional growth and development.
Ready to lead a team that delivers exceptional customer experiences?
Apply today and join a company that values innovation, collaboration, and customer success.
$51k-97k yearly est. 29d ago
Customer Service Manager
Datwyler
Customer service supervisor job in Ontario, CA
In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
The CustomerService Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customerservice process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customerservice roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role.
Responsibilities:
Strategic and operational
Lead, coach, and manage the regional customerservice team to ensure timely and accurate processing of leads, RFQs, and customer orders.
Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc.
Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc.
Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions.
Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed
Main point of contact for customer surveys, cross functional leadership to ensure completion.
Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs.
Develop and implement customerservice policies, procedures, and performance metrics (KPIs) to drive continuous improvement.
Support contract review process and quoting functions in collaboration with commercial team.
Monitor customer satisfaction and develop strategies to improve the overall customer experience.
Ensure all customer data is accurately maintained in the ERP and CRM systems.
Experience/Skills:
Bachelor of Arts degree with a commercial or technical focus
10+ years' experience of customerservice experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred.
2+ years of leadership or management experience.
Knowledge of the production and application of elastomer components is preferred.
Knowledge of common industry specific requirements and specifications.
Purposeful, communicative and customer-oriented personality.
Strong analytical, technical and financial skills.
Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite.
Exceptional interpersonal skills to work cross-functionally and as a team leader.
Ability to multitask and thrive in a fast-paced deadline-driven environment.
Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs.
Excellent writing and verbal communication skills and the ability to communicate at all levels.
Expert English proficiency (verbal and written).
Successful Attributes:
Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas
Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions
What we offer:
A dynamic work environment that balances professional challenges with personal flexibility.
An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
Opportunities for professional growth in a customer-focused company that values respect and excellence.
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
****************
$51k-97k yearly est. 60d+ ago
Manager Branch Experience (Upland, CA)
Arrowhead Credit Union Careers 3.6
Customer service supervisor job in Upland, CA
The Manager, Branch Experience leads their team to deliver exceptional member service; ultimately driving member loyalty, engagement, and a favorable reputation within the community. This role is responsible for all aspects of the member experience; including accurate, efficient, consultative service from a highly-skilled, highly-engaged team.
The Manager, Branch Experience expertly develops and implements plans to achieve the Credit Union's strategic goals, while effectively communicating with vision and passion that motivates and inspires their team to deliver superior results. This role builds and fosters a culture that promotes the one-team spirit, acting with integrity, taking action, courage, and having an open mind, all in the spirit of service and advocacy for the membership.
Essential Functions and Responsibilities
Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
Ensures that
exceptional
member service is being provided to members and team members, at all times.
Serves as a strong example of leadership in work ethic, professionalism, and conduct.
Actively participates in and provides leadership for the team in meeting the goals of the department and the Credit Union by promoting a harmonious work environment that motivates others towards team participation, goal setting/accomplishment, and personal development.
Ensure staff commitment to member service standards. This includes leading by example with a positive and professional tone and demeanor when assisting members and team members. Using courage and integrity to take action and provide friendly service at all times.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility.
Observes and assesses branch service effectiveness on an ongoing basis; develops and implements strategies for coaching, recognition, and talent management that result in exceptional member experience, member loyalty and engagement.
Creates and implements a branch service plan that includes team development, efficiency, accuracy, and member experience; driving positive results in member experience and a favorable and trusted view within the community.
Analyzes reports and information to identify branch strengths and opportunities; uses this information to create and augment branch plans.
Continuously advocates for the membership; makes sound and swift decisions while balancing service and risk; provides solutions and makes recommendations to further improve member experiences.
Plans and facilitates team meetings that drive branch efficiency, promote excellent internal and external service, and continuously develop the team skills and behaviors.
Oversight of comprehensive branch operations in accordance with organizational policy and procedure, including; overall accuracy in service, internal audit process, security controls, risk management, and loss prevention.
Ensures adherence to security controls to protect the branch against criminal/fraudulent operations and unnecessary risk/exposure.
Collaborate with regional Membership Development team to build and nurture a positive reputation amongst key community relationships.
Assists AVP and VP of Branches/Member Experience with organizational initiatives as needed.
Performs supervisory duties: interviews applicants; plans, assigns, directs, and evaluates direct report's work, measures performance against goals; reviews efficiency and completeness of tasks; conducts performance reviews, recommends salary increases and develops higher levels of expertise in Team Members through training.
Supports and assists at branches throughout the Arrowhead branch network.
Regular and predictable attendance and punctuality.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Identity Theft Red Flags and Office of Foreign Assets Control (OFAC) and complies with all federal and state laws/regulations as well as organizational policies, procedures, and processes applicable to area of responsibility.
Other duties as necessary and assigned and deemed necessary by the Supervisor to achieve the goals of the Credit Union and department.
Benefits Include:
(not a complete list)
Wellbeing
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
Paid sick leave
Company-provided life insurance at twice your annual salary
Financial Education Programs
DoorDash DashPass
Health
Medical, Dental, and Vision Insurance for part-time and full-time employees
Modern Health
Care.com subscription
Teladoc
Career Development
Career development opportunities
Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is
generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
Pay range:
Minimum: $88,888.89
/annually| Midpoint: $111,111.11/annually | Maximum: $133,333.33/annually
$38k-48k yearly est. 30d ago
Event Staff - Customer Service - Coachella
Allied Universal Event Services
Customer service supervisor job in Norco, CA
Overview
Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal , every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Job Description
BE PART OF THE ACTION!
No Experience Needed
Greeters, access control, crowd management and more
Event Security $19/hr - Guard Card Required
Event Staff $18/hr - Non Guard Card
All shifts available - Overtime
Free transportation (from the Los Angeles area)
Free lodging
Free meals
Allied Universal Event Services is looking to hire Event Staff and Security to work the worlds largest outdoor music festivals in the Coachella Valley. Come join our phenomenal team today!
This position is responsible for duties such as welcoming guests, access control, and providing superior customerservice.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned.
Assists in all aspects of event day preparation and execution.
Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue.
Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events.
Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest.
Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience.
Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be 18 years of age or older.
Must have a high school diploma (or equivalent).
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver's Record check.
Be professional, articulate and able to use good independent judgment and discretion.
Must be able to work overtime as needed.
Outstanding verbal and written communication skills required.
PERKS AND BENEFITS:
Part-time flexible scheduling under 30 hours/week that fit with your personal life goals
401(k)
Sick Pay
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!
PO 10015
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID
2026-1514860
$18-19 hourly 1d ago
Supervisor, Adult Day Services
Easter Seals Southern California 4.1
Customer service supervisor job in Riverside, CA
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society.
Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal
Position: Supervisor, Adult Day Services
Location: Riverside
Hours: Full-time - Monday-Friday - 8:00 am - 4:00 pm
Hourly Starting Pay Rate: $26.00 per hour
*We provide CPR/First Aid certification for Adult Day Services*
- Excellent Monday through Friday work schedule. No weekends or evenings
- Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc.
- We offer a career path providing room to grow!
- No driving required
- Great work culture & work/life balance
OVERVIEW OF POSITION: Monitors the day-to-day operation of assigned services. Supervises, evaluates, and trains associates within scope of authority. Assists with planning of all aspects of service to achieve desired outcomes and assures services comply with person centered service design and with all applicable internal and external oversight. Works collaboratively with Program Directors and direct reports to ensure delivery of high-quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives. Participates in the development of policies and procedures.
ESSENTIAL FUNCTION:
Ensures health and safety of individuals and associates through following established procedures, standards, guidelines, and best practices in designated services.
Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, effective service delivery, and all associated meetings. Responsible for collection, coordination, organization, storage of documentation and data input for individuals who use the services, including use of electronic health records where required.
Promotes, models, and supports adherence with person-centered standards and culture by ensuring person-centered planning, opportunities for a variety of experiences selected by and reflective of the interests and preferences of individuals who use the service.
Complies with quality assurance standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, accreditations and other regulatory requirements.
Evaluates training needs and conducts thorough observations of direct reports; responds to meet identified needs and provides feedback in a manner that is effective, constructive, and conductive to their growth and success. Ensures the proper completion of all required personnel documentation.
Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
Substitutes for Direct Care Associates as needed.
Other assignments that may need the associate's expertise, knowledge or ability.
EDUCATION:
Possess and maintain Valid CPR and First Aid Certifications.
EXPERIENCE:
Twelve (12) college units in Human Services or related field plus two (2) years of work experience in related field; or four (4) years' work experience in related field. Or the combination of training, experience and education to perform the job successfully.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public.
Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
Ability to interpret and carry out written and/or oral instructions.
Ability to properly interpret and implement policies, procedures, and regulations.
Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint).
Ability to resolve conflicts and remain calm and collective in stressful environment.
Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain.
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easter Seals Southern California and/or program requirements.
Ability to pass post-offer medical examination and test for tuberculosis.
Ability to travel locally, up to 30% of time. Own reliable transportation, proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service.
Ability to pass all drug testing required by ESSC.
Carrying/Lifting: Occasional / 0-50 lbs.
Standing: Occasional / Up to 3 hours per day
Sitting: Constant / Up to 8 hours per day
Walking: Occasional / Up to 3 hours per day
Repetitive Motion/Activity: Keyboard activity, telephone use, writing
Visual Acuity: Ability to view computer monitor and read newsprint
Travel: Up to 30% of time
Environmental Exposure: Occasional exposure to unpleasant or hazardous working conditions (noise, heat, dust, bio fluids, etc.) up to 20% of the work time
$26 hourly Auto-Apply 8d ago
Supervisor, Organ Surgical Services
Onelegacy Brand 4.1
Customer service supervisor job in Azusa, CA
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Exempt
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Employee may be assigned to a base office in Azusa, CA.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Summary of Functions:
The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws.
Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery ServicesSupervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below.
Duties & Responsibilities:
Essential Job Functions:
1. Supports the organizations Mission, Vision, Initiatives and Core Values
2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities.
3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility.
4. Ensures staff are properly trained to perform all assigned tasks and functions.
5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed
6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes.
7. Performs both Annual competencies and General competencies for all surgical recovery coordinators.
8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors.
9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators.
10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO.
11. Represents OneLegacy at any local, regional, or national meetings
11. Works collaboratively with peers and leaders of other departments to improve communication and performance.
12. Audits the recovery process and provides staff with necessary feedback for improvement.
13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies.
14. Ensures the facility maintenance and cleaning.
15. Ensures staff complete UKG/Timesheets Accurately and on time.
16. Provides staff in the moment coaching or mentoring to foster a teamwork environment.
17. Conducts monthly one on one with staff and performs annual reviews.
18. Assists with recruiting and interviewing new staff both internally and externally
Supervisor Responsibilities:
1. Oversight and supervision and training of Surgical Recovery Coordinators
a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable.
2. Act as Surgical Recovery Resource on call:
a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR
b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR
c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R.
d. Participate in twice daily Donor Rounds
e. Participate in once daily O.R. Plan Rounds
3. Training
a. Didactic and practical hands-on training of new staff
b. Ongoing training of current staff
c. Review, revision, and development of training documents and competencies
4. Policy development
a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies.
5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include.
a. Surgical Coordinator
b. Scrub Tech at ATRC or RTRC
c. Mechanical Perfusion of Organs
d. Recovery of research organs
e. Education and Training of external partners
6. Mechanical Perfusion
a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility.
7. Research Organ Allocation
a. Develop and implement training programs for allocation of research organs.
b. Ensure effective allocation, recovery, and distribution of research organs.
10. Reviews and audits Recovery Documentation.
Skills and Abilities:
1. Must have the ability to delegate, inspire and communicate effectively.
2. Excellent verbal and written communication
3. Strong interpersonal and problem-solving skills
4. Have a commitment to the organization.
5. Ability to coach and mentor staff in career growth.
Physical Environment/Working Conditions:
Location: Corporate office.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Job Qualifications and Requirements:
Education: Required to have one of the following:
Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required.
Experience: Two years of experience in tissue or organ recovery is required.
Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation.
Requirement: Employee must be able to pass a local government agency (coroner's office) background check.
Equipment: Reliable automotive transportation required.
Salary Range: $95,000 - $140,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$45k-68k yearly est. 20d ago
Customer Service Manager
Michaels 4.2
Customer service supervisor job in Apple Valley, CA
Store - MSP-APPLE VALLEY, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$13.00 - $17.20
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$13-17.2 hourly Auto-Apply 9d ago
Enrollment & Customer Support (Hiring Now)
Ark Mgt
Customer service supervisor job in Norco, CA
Full Job Description
NOW HIRING - FULL-TIME & PART-TIME OPPORTUNITIES!
We're looking for outgoing, motivated individuals to join our team as Enrollment & Customer Support in the Orange County area.
If you're passionate about helping others and enjoy being outdoors, we'd love to meet you!
Position: Outside Sales Associate
Location: Anaheim, CA and surrounding neighborhoods
Compensation: $16.50 - $22.00 per hour (based on experience and performance)
Job Type: Full-time or Part-time
What You'll Do:
Represent the company at various community-based outreach locations across the city.
Engage with local residents, share information about affordable services, and assist eligible individuals with enrollment.
Guide customers through the application process and ensure accurate documentation.
Provide friendly, helpful support while distributing phones and answering questions.
Maintain a clean and professional outreach setup and report daily activities to your team lead.
What We Provide:
Hourly pay with growth opportunities.
Flexible scheduling - choose full-time or part-time based on your availability.
Full training to get you fully prepared - no experience necessary.
All necessary equipment and materials.
Supportive team environment and room to grow in the company.
What We're Looking For:
Must be able to work outdoors and have open availability.
Prior customerservice or outreach experience is a plus - but not required.
A personal vehicle is required to travel between outreach sites.
A smartphone with internet access to complete work tasks.
Strong interpersonal and communication skills.
A genuine interest in community service and helping others.
.
Schedule Options:
Full-time: 30-40 hours per week
Part-time: Flexible hours (minimum availability required)
8-hour shifts available
Monday to Friday and weekends
Work Location: In-person - outreach locations.
View all jobs at this company
$16.5-22 hourly 20d ago
Member Experience Manager
EŌS Fitness 3.9
Customer service supervisor job in Riverside, CA
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customerservice, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customerservice.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customerservice or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and CustomerService Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
California Pay Range
$19.50 - $22.87 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$19.5-22.9 hourly Auto-Apply 8d ago
Supervisor-Oncology Support Services
City of Loma Linda 3.7
Customer service supervisor job in Loma Linda, CA
Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed.
Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred.
Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.
$42k-54k yearly est. Auto-Apply 46d ago
02000 Inside Sales
Cosmoprof 3.2
Customer service supervisor job in Upland, CA
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!!
The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Sally Beauty will go above and beyond to provide. You bring your passion and personality - we will do the rest!
Your role at Sally Beauty:
Build relationships and inspire loyalty.
Recommend additional and complimentary products.
Inform customers of current promotions and events.
Set up advertising displays and arrange merchandise to highlight sales and promotional events.
Ensure our customers are informed about and enrolled in our Loyalty program.
Complete transactions accurately and efficiently.
Maintain a professional store environment and communicate inventory issues.
Demonstrate our Sally Beauty Culture Values.
We have a range of different working schedules and hours to suit everyone's needs.
Why you'll love working here:
The people are creative, fun and passionate about beauty.
Generous product discount and free sample products.
You will receive a great education regarding our products.
You will have ample opportunity for growth.
You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
Requirements:
High School Diploma or equivalent
Must 18 years of age or older
1 + years retail sales/customerservice experience preferred
Must be available to meet the scheduling needs of the business
Able to communicate with customers, co-workers and management in a clear and concise manner
Ability to execute knowledge from product knowledge training to support with customerservice
Can read and explain product labels
Can follow direction and perform other duties as assigned by Manager
Legal wants you to know:
Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
May be exposed to fumes and odors upon occasion.
Working Conditions/Physical Requirements
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$27k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Datwyler
Customer service supervisor job in Ontario, CA
In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
The CustomerService Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customerservice process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customerservice roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role.
Responsibilities:
* Strategic and operational
* Lead, coach, and manage the regional customerservice team to ensure timely and accurate processing of leads, RFQs, and customer orders.
* Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc.
* Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc.
* Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions.
* Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed
* Main point of contact for customer surveys, cross functional leadership to ensure completion.
* Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs.
* Develop and implement customerservice policies, procedures, and performance metrics (KPIs) to drive continuous improvement.
* Support contract review process and quoting functions in collaboration with commercial team.
* Monitor customer satisfaction and develop strategies to improve the overall customer experience.
* Ensure all customer data is accurately maintained in the ERP and CRM systems.
Experience/Skills:
* Bachelor of Arts degree with a commercial or technical focus
* 10+ years' experience of customerservice experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred.
* 2+ years of leadership or management experience.
* Knowledge of the production and application of elastomer components is preferred.
* Knowledge of common industry specific requirements and specifications.
* Purposeful, communicative and customer-oriented personality.
* Strong analytical, technical and financial skills.
* Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite.
* Exceptional interpersonal skills to work cross-functionally and as a team leader.
* Ability to multitask and thrive in a fast-paced deadline-driven environment.
* Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs.
* Excellent writing and verbal communication skills and the ability to communicate at all levels.
* Expert English proficiency (verbal and written).
Successful Attributes:
* Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas
* Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions
What we offer:
* A dynamic work environment that balances professional challenges with personal flexibility.
* An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
* Opportunities for professional growth in a customer-focused company that values respect and excellence.
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
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Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
$51k-97k yearly est. 60d ago
Supervisor, Adult Day Services
Easterseals Southern California 4.1
Customer service supervisor job in Riverside, CA
Empathy, compassion, respect, and trust
? Are these your values? If so, apply today! At ESSC these are our values too and they drive our passion to achieve our mission.
This position will monitor the day-to-day operation of the Riverside Adult Day Program. The Supervisor evaluates, and trains associates within scope of authority. In addition, the Supervisor will assist with planning of all aspects of service to achieve desired outcomes and assures services comply with person-centered service design and with all applicable internal and external oversight. Seeking a candidate that can work collaboratively with Program Directors and all service line associates to ensure delivery of high quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives.
Position: Supervisor, Adult Day Services
Location: Riverside
Hours: Full-time - Monday-Friday - 8:00 am to 4:00 pm
Hourly Starting Pay Rate: $26.00 per hour
Additional Details: Driving required as needed and must have a clean DMV record
*We provide CPR/First Aid certification for Adult Day Services*
Excellent Monday through Friday work schedule. No weekends or evenings
Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc.
We offer a career path providing room to grow!
Great work culture & work/life balance
ESSC is the largest disability services organization in California and we have been operating for over 100 years! At ESSC, we value the uniqueness and dignity of our associates and their contributions to our organization. Join a team with an amazing work culture, career path, and great benefits for part and full-time positions.
Responsibilities
Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, and effective service delivery; facilitates or conducts associated meetings. Oversees and coordinates data collection, organization, and storage of documentation related to individuals who use the services; including handling of electronic health records where required.
Promotes, models, and ensures adherence with person-centered standards and service culture by ensuring person-centered planning, and inclusion of opportunities and variety of experiences reflective of the interests and preferences of individuals who use the service. Understands and reinforces all concepts of the ESSC PCCP manual.
Ensures compliance of, and exhibits, a thorough understanding and functional knowledge of all quality assurance and safety standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, service design, accreditations and other regulatory requirements. Provides input to the development and improvement of policies and procedures.
Evaluates training needs and conducts thorough observations of all associates within the service; based on identified needs, provides feedback in a manner that is effective, constructive, and conducive to the associates growth and success. Ensures the proper completion of all required personnel documentation.
Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
Substitutes for direct service associates as needed.
Performs other duties as assigned.
Qualifications
Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public. Able to foster team work, effective monitoring, motivating, training, and mentoring of staff.
Knowledge of person-centered programming approach providing services to create purposeful and meaningful activities.
Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
Ability to develop associates and provide approved upon effective progressive discipline when necessary.
Ability to interpret and carry out written and/or oral instructions.
Ability to properly interpret and implement policies, procedures, and regulations.
Ability to demonstrate active listening, patience, and empathy in communicating with individuals that use the service, their families and/or caregivers.
Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint) and the electronic health records system.
Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
Ability to resolve conflicts and remain calm and collective in stressful environment.
Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain. Must be able to tolerate an outdoor work environment inclusive of a variety of weather conditions.
Ability to travel locally with individuals who use the service to participate in activities related to the service.
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
Ability to pass post-offer medical examination and test for tuberculosis.
Ability to travel throughout Southern California to multiple ESSC locations with own reliable transportation. Provide proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service.
Must pass all drug testing required by ESSC.
EDUCATION:
Bachelor's degree in Human Services or related field preferred.
Possess and maintain valid CPR and First Aid Certifications.
Possess and maintain non-violent crisis management/intervention certifications (such as CPI, QBS, etc.).
EXPERIENCE:
Four (4) years of work experience in related field is preferred, including some supervisory experience.
Or the combination of experience, education, and training to perform the job successfully.
$26 hourly Auto-Apply 6d ago
Customer Service & Sales Manager
Cathay Bank 4.4
Customer service supervisor job in Rancho Cucamonga, CA
Responsible for supporting the branch sales goals while overseeing all aspects of customerservice levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customerservice. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customerservice
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customerservice, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customerservice requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customerservice skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.
How much does a customer service supervisor earn in Victorville, CA?
The average customer service supervisor in Victorville, CA earns between $31,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Victorville, CA