Customer service supervisor jobs in Virginia Beach, VA

Responsible for: Managing all store pest programs including scheduled, on-demand, and exclusion services. Principal Duties and Responsibilities Partner with Operations, Legal, Compliance and other stakeholders as needed to develop and implement pest management strategies to minimize pest intrusion and pest services expenses. Utilize work order and financial data to develop annual OpEx plans in partnership with Finance and FM leadership. Utilize store level pest expense and work order data to identify opportunities to reduce pest activities and expenses. Partner with Procurement for all pest services bids for planned service and reactive services. Manage all store level requests for pest services support. Hold monthly or quarterly business reviews with all contracted service providers to include developing action plans for improving services and reducing costs. Partner with FM Analysts to develop and provide Operations with store level pest data so that Operations is aware of trends and current pest management activities. Minimum Requirements/Qualifications 3-5 years of experience managing pest services for large multi-facility customers. Strong customer relations and support skills. Strong experience with data analysis and reporting tools such as Excel, Power BI, or Tableau. Must be data oriented and can interpret and synthesize data into information that will inform business decisions. Must have exceptional attention to detail and work well under tight deadlines. Bachelor's degree (economics, finance, project management). Ability to multitask in a fast paced, demanding environment. Exceptional planning, analytical, problem solving and implementation skills; ability to deal with ambiguity and adaptable to changing priorities. Excellent interpersonal skills and ability to communicate effectively at all levels in the organization. Desired Qualifications - Desired but not required. Experience with retail facilities management in multi-location real estate organization.

Watson Apparel Co, LLC is looking for an organized, charismatic, attentive & experienced Full-Time Customer Service Representative to join our Corporate office. The Customer Service Representative will work with customers via phone and/or email who have complaints, orders, or require information about products/services purchased from the organization and provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. Qualifications of the job: 1 to 2 years of demonstrated customer service experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting) Attention to detail and great organization skills Communication Skills (via phone lines and/or email) Problem-solving aptitude Demonstrated ability to meet and maintain work schedules and deadlines Experience with Microsoft Office (Word & Excel) Ability to work independently and in a team setting Preferred Qualifications: 2 to 5 years of demonstrated customer service experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting) Experience and/or knowledge of Shopify and Gorgeous platforms Pay range: $15-$17/hr Benefits: Dental insurance Health insurance Vision insurance Schedule: Day shift Monday to Friday Weekends as needed Ability to commute/relocate: Virginia Beach, VA: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.

Job Description Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What We Offer Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays! What You'll Do Complete all general HVAC in-home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show yourself as professional and knowledgeable to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall success of the business Maintain a clean, organized job site and well inventoried truck Participate actively in all training exercises, morning meetings, and events Train and mentor apprentices to ensure quick, accurate repairs and installations Be accurate and timely with invoices, timecards, curbside feedback and option sheets What We're Looking For 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams Strong verbal and written communication skills High integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilities Competitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving record Powered by JazzHR 0k7f2BTEHO

Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What You'll Do Complete all general HVAC in-home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show yourself as professional and knowledgeable to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall success of the business Maintain a clean, organized job site and well inventoried truck Participate actively in all training exercises, morning meetings, and events Train and mentor apprentices to ensure quick, accurate repairs and installations Be accurate and timely with invoices, timecards, curbside feedback and option sheets Requirements What We're Looking For 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams Strong verbal and written communication skills High integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilities Competitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving record Benefits Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays!

Store - VA BCH-RED MILLS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning. Must possess the ability to sit and/or stand for extended periods of time as required. Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks. Candidate needs to be able to lift up to 50 pounds. Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation. employee will be working the same schedule as the employee's in the department: Additional overtime hours may be needed with little to no notice depending on the work flow. Responsibilities: Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor. Assisting in the mail room sorting mail as needed and delivering the mail throughout the department. Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor. Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved. employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's. Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them. Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found. Thanks , Asma Khan Suri Additional Information All your information will be kept confidential according to EEO guidelines.

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. FT Customer Service Manager Trainee (H) Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

We are looking for an energetic and competitive Customer Service Associate who will partner with and ensure the long\-term success of our customers. You will be responsible for developing relationships within your assigned territory, connecting with key decision makers. You will liaise between customers and cross\-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Responsibilities • Execute day to day sales, marketing, and campaign management • Excel in our management training program working from Entry Level to Senior Management • Manage the implementation and delivery of a key client's activity, maximizing performance, return on investment, and identifying opportunity to expand • Own all problem solving, troubleshooting, client campaign requests, media planning and key implementations • * Build client relationships through service excellence and balance their campaign needs with your proactive approach • Get your hands dirty with team building, growth, and expansion efforts Requirements • BA\/BS degree or equivalent practical experience. • 0\-6 years relevant experience in a leadership role, sales, marketing, communications, and\/or customer service (hospitality, retail, and\/or restaurant). • Legally authorized to work in the United States • Internship experience in sales, marketing and account management. • Interest in developing customer and client partnerships. • Detail oriented with the ability to prioritize, plan, and organize sales activity. If you're up for the challenge and fit these qualifications send us your resume! Persons With Experience In The Following Areas Should Apply Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e\-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e\-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"644395335","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"City","uitype":1,"value":"Virginia Beach"},{"field Label":"State\/Province","uitype":1,"value":"Virginia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"23450"}],"header Name":"Sports Minded Customer Service Associate \- Entry Level","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00146003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********18182366","FontSize":"12","location":"Virginia Beach","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Job Description M&L Management Solutions in Suffolk, VA is looking for a Parts/Tool Room Administrator to join our team. We are located on 1200 Gene Bolton Dr. Hangar 7. Our ideal candidate is self-driven, motivated, and reliable. Responsibilities Communicate with vendors regarding parts, warranty issues, tracking and receiving Order, track and follow up on items ordered Update and maintain accurate records on tools and parts Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with vendors We are Veteran Friendly! MOS's with similar skills: ARMY: 51C - 76C - 92B USMC: 0411 - 3043 - 3100 - 3051 - 3112 - 9958 USN: 1476- -811A - 7609 - 9590 2670

Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake. The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake. Duties include but not limited to: * Supervises a team of Family Services Specialists and Human Services Assistants; * Sets and enforces objectives for quality and quantity of work performed by the team; * Evaluates social service programs and budgets; * Applies appropriate human resource practices in the supervision of employees; * Establishes and maintains good working relationships with others; * Recommends policy changes based on evaluation of program effectiveness; * Deals with difficult or dangerous cases; * Interprets social service programs for other agencies and to the public; * Participates in community planning and development of new resources; * Complete hiring and annual performance appraisals; * Work in collaboration with law enforcement and emergency response personnel; After normal business hours supervisory coverage on a rotating basis ESSENTIAL TASK * Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. * Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. * Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. * Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. * Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. * Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. * Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. * Serves as information resource for clients/residents, students, and professionals. * Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. * Serves as emergency duty on-call Supervisor. * Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. * Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below: 1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content. 2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area. To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area. SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience. SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Preferred Qualifications * Supervisory experience or experience in the leadership role * Four years of Child Protective Services or Child Welfare Program experience * Willingness to assist in training new employees and complete field work in the community * Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare * OASIS system application knowledge * Case review experience * Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits

APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************ ESSENTIAL TASK Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. Serves as information resource for clients/residents, students, and professionals. Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. Serves as emergency duty on-call Supervisor. Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. Performs other related duties as assigned.

Job Description Join Our Team as a Service Supervisor in Hampton, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our Hampton property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance. Job Posted by ApplicantPro

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team. MAJOR JOB DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards * Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. * Provides quality assurance support and direction to field staff regarding new or existing technologies. * Performs field safety observations and quality control checks in accordance with company TQA requirements. * Resolves and proactively prevents customer escalations * Establishes positive employee relations through effective individual and team communication and provide ongoing support * Regularly observes and mentors employees in regard to safety, quality, productivity and well-being Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. * Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback * Ensures staff has and maintains necessary company-issued tools and equipment * Facilitates cross-functional communications and cooperation with internal departments and service partners * Instills knowledge of all company products and services * Maintains records and documents in accordance with company policies and procedures * Adheres to industry specific local, state, and federal regulations, as applicable * Knows, understands and follows company policy * Performs other duties as requested by manager REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner * Advanced understanding of the TCP/IP stack and associated abstraction layers * Advanced knowledge of network designs, network architectures, and network topologies * Basic knowledge using software tools to support the current operations * Knowledge in basic network devices and network appliances * Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment * Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) * Ability to use handheld communication devices and applications * Work and travel in inclement weather * Valid driver's license with satisfactory driving record within Company required standards Required Education * Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years * Field Technician work experience preferred - 5+ * Supervisory experience in a technical environment preferred or equivalent work experience * Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling * Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge * Ability to successfully manage face-to-face customer interactions and resolutions * Demonstrated leadership qualities * Ability to handle multiple projects and tasks * Ability to prioritize and organize effectively * Ability to supervise and motivate others * Moderate knowledge of residential and commercial facility construction design/layout * Basic knowledge of company products and services Preferred Related Work Experience and Number of Years * Supervisory or leadership experience - 1+ WORKING CONDITIONS * Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold * Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions * Work in commercial or factory type environments * Work outdoors in all kinds of weather and at all times of the day or night * Work performed near power lines and electricity * Work and travel in inclement weather * Some work may be performed in an office environment * Work performed at various heights above ground on telephone/power poles * Some out of town and overnight travel as the business needs dictate * Occasionally required to work overtime as the business needs dictate * Ability to work weekends or a second shift as the business needs dictate #LI-MW3 #LI-MW3 TCB401 2025-66102 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Target Hiring Range: $43,916. 40 - $49,905. 00 Based on Experience

The successful candidate will join the Maintenance Directorate to support the Center Maintenance, Operations, and Engineering Contract (CMOE) located at NASA Langley Research Center. The Integrated Operations Center Supervisor will report directly to the Asset Information Manager. Responsibilities: Monitor and troubleshoot anomalies on the LaRC computerized building automation monitoring systems in the Integrated Operations Center (IOC), which consists of the Center's Energy Management, BAS/HVAC control systems, the Base Power Distribution and Duty Office Industrial Alarms. This is a 24/7/365 operation which consists of three shifts. Ability to program override modifications, run trend reports, track energy usages, and troubleshoot issues using the graphical interfaces in the Trane Ensemble workstation due to changes in building occupancy or calls to support the air-conditioning and electrical shops with HVAC equipment is a plus. Responds to all industrial alarms using written procedures. Monitor power distribution on the NASA campus and work with the NASA Energy Manager to look for opportunities to reduce power consumption and build in efficiencies in the use of energy in the BAS. Reduce energy costs where feasible by maintaining environmental and temperature set points. Act as Main Work Control Center after hours, weekends and holidays. Must be knowledgeable in troubleshooting Direct Digital Controlled (DDC) systems and their electrical interfaces with commercial HVAC equipment through the BAS. Be dependable, reliable and be able to work in a customer service environment. U.S. Citizenship Required. 3-5 years experience in operations, logistics, manufacturing, or a related field, with a proven track record in a supervisory or leadership role. High School Diploma/GED is required. Bachelor's degree in Business Administration with an Energy Management concentration, Operations Management, or a related field is preferred. A successful candidate must be able to interpret drawings, trend graphs, services manuals, and must be knowledgeable of HVAC/Building Automation Systems (BAS). Knowledge in Trane Ensemble, Trane Summit is desirable. Successful candidate will need to acquire a Certified Energy Manager certification (CEM) or Energy Manager in Training (EMIT) certification within the first year. Work Environment: Office environment. (80%). Test/Industrial Environment -Test Facility Environment- Potential exposure to areas of high noise levels, hazardous propellants, explosives, chemicals and industrial facilities. (20%) Travel between various facilities and during test operations may be required and may bring exposure to loud noise and potentially hazardous equipment operations (10%) Physical Requirements: Must have sufficient mobility to enter into confined spaces, crawl into or onto various assemblies while maintaining a clear vision of safety is required. Potential exposure to high noise levels, hazardous chemicals, propellants and the like. Appropriate PPE and training will be provided for all conditions. Must be able to walk, stand, bend, twist and sit for extended periods as well as climb, crawl, and lift up to 35 lbs. Equipment and Machines: Facility operations display/keyboards/mechanical/electrical control/HMI. Machine, power, and hand tools. Standard office equipment (PC, telephone, fax, copier, etc.) (70%) Control room test operation display/keyboards/mechanical/electrical control devices (30%) Attendance: Regular attendance mandatory (100%) Overtime/work outside normal schedule required ( Other Essential Functions U.S. Citizenship required. Valid Real ID compliant identification - ******************* Must be able to obtain and maintain a security clearance. Must be able to work in a team atmosphere. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety/risk hazard to the employee or others. The work environment requires the ability to cooperate and work with individuals at all levels of the company and the client organization. Employees will exercise diligence when developing a Safe Plan of Action (SPA) for each task performed. Your SPA is a Company provided tool to be used for the prevention of incidents, accidents, and injuries; as such, it is the most important tool that you are required to use.

Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What We Offer Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays! What You'll Do Complete all general HVAC in-home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show yourself as professional and knowledgeable to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall success of the business Maintain a clean, organized job site and well inventoried truck Participate actively in all training exercises, morning meetings, and events Train and mentor apprentices to ensure quick, accurate repairs and installations Be accurate and timely with invoices, timecards, curbside feedback and option sheets What We're Looking For 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams Strong verbal and written communication skills High integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilities Competitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving record

Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA! Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

Target Hiring Range: $51,102. 55-$59,989. 95 Based on Experience.