Customer Experience Manager
Customer service supervisor job in San Diego, CA
Role: Customer Experience Manager
Key Skills Required:
5+ years in Product Management, Customer Experience, CX Ops, or Program Management.
Strong ability to turn data into clear stories.
Champion the Voice of the Customer and identify new listening posts.
Tech or startup experience is a plus.
Customer Support Representative
Customer service supervisor job in Irvine, CA
Who we Are
Youtheory, located in Irvine California, is a leading manufacturer of health and wellness supplements including the award winning line of youtheory products which are sold in over 50,000 retailers worldwide. With over 200 years of combined service in the natural foods and supplement industry, Youtheory executives are committed to its mission of being a purpose built company that continually supports a wide range of charitable organizations both locally and globally.
Overall Responsibilities
To ensure that optimum customer service is obtained through accurate and professional utilization through e-mail, EDI, fax, customer call ins, invoicing, maintenance of customer files, pricing files, and professional liaison with the customers, internal sales & marketing team, and distribution.
Specific Key Responsibilities & Duties
Process all orders in a timely manner ensuring maximum unit fill, correct pricing, bonus items follow the promotional calendar, substitutions are made where necessary, communicate the delivery details to distribution and traffic, and follow up that the orders are shipped on time to meet the due dates
Liaise with production planning and CPFR when required to confirm stock availability for orders and manage order allocation
Answer all inquiries in a professional, congenial, and timely manner for the following purposes: placement of orders, reporting of damages, shipping errors, pricing errors, product availability, tracing of orders and new accounts
Maintain current knowledge of required documentation for international orders and 3'd party contracts
Liaise with Traffic/Customs Compliance for required document completion
Communicate to the accounts, Territory Managers, and Key Account Managers all pertinent
information regarding ship dates, back orders, discontinued items substitutions, etc.
Review all open orders to ensure they are kept current and prioritized daily
Liaise with 3'd party service providers by providing open order details and follow up to ensure that all orders can be filled and shipped within the required time frame to meet customers requested delivery dates
Review sales orders for invoice accuracy
Act as liaise with Sales Team on items including but not limited to, car stock, POP material, special reports, out of stock situations and launch date problems
As required ensure delivery and return of trade show materials and point of purchase material.
Review, approve and process claims from accounts for A/R posting
Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. facilities
Other duties or projects as assigned
Knowledge, Skills & Abilities Requirements
Grade 12 or equivalent
Excellent interpersonal and communication skills (verbal and written)
Working knowledge of Word, Excel, Outlook, SAP, Xtuple/ERP would be considered an asset
Familiarity with both manufacturing and warehouse operations and transportation of consumer goods
Self-motivated, good organizational skills and a team player
Ability to communicate in a bilingual capacity would be a definite benefit, preferably in Spanish or French
Able to work in a fast-paced environment
Benefits:
Competitive salary, including discretionary performance-bases bonuses
Health Benefits (medical, dental, vision)
Life Insurance
401(k) Matching
Flexible Spending Accounts
Employee Assistance Program
Vacation Time
Employee Recognition Programs
Learning & Development
Work/Life Balance
Fun Company Events
Our Values
ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.
RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.
EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.
AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance
Customer Support, Medical Device Industry
Customer service supervisor job in San Diego, CA
Hours: Mon - Fri 8am - 4:30pm
Duration: Temporary to permanent, growing our team!
Pay Rate: $21 - $23/hr
Ultimate Staffing Services is actively seeking a dedicated individual for the Customer Service position in the medical device industry. This role focuses on supporting patients with resupply orders related to their devices, adjusting orders etc. The role is tailored for someone passionate about delivering exceptional customer support within the medical device industry. This role involves assisting customers via email and phone regarding resupply orders and collaborating with suppliers, physicians, and patients to ensure that all necessary equipment and information are accurately managed and documented.
Responsibilities
Assist customers by answering emails and phone calls, managing a moderate volume of inquiries.
Assess patient reviews of equipment to ensure satisfaction and quality service.
Verify documentation for insurance and prescriptions to guarantee compliance and accuracy.
Document and report product complaints and compliments to improve customer experience and product quality.
Maintain and complete daily tasks as assigned by leadership to ensure smooth operations.
Run regular insurance verifications as needed to support the resupply process.
Requirements
High School Diploma or equivalent.
2+ years of customer service experience over the phone.
Experience in the medical device or healthcare industry is preferred.
Ability to work effectively in a team-driven environment.
Desire to grow, this organization is recognized for promotion from within and is GROWING
Additional Details
Ultimate Staffing Services is committed to providing a supportive and dynamic work environment for its team members. The ideal candidate will thrive in a collaborative setting and be eager to contribute to the success of the organization and its clients.
If you meet the above requirements and would like more information, please apply today!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer service supervisor job in Carlsbad, CA
Title: Customer Service Representative
6 month contract to hire
Pay $24/hr
REQUIRED SKILLS AND EXPERIENCE
1+ years of Customer Service experience
Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)
Microsoft Office Suite and Excel experience
Strong attention to detail
Strong written communication skills
High school Diploma or GED
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.
Job duties include but are not limited to:
Key accounts point of contact for customer service.
Support role for trade compliance processes.
Consistently viewed as an “owner” of process and transactional challenges that arise.
Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity.
Attempt to resolve or advance customer escalations.
Skills and abilities this person should possess:
Profound understanding of customer related transactions, from quoting to invoicing.
Strong problem-solving skills.
Proven and effective relationship building skills.
Ability to multitask.
Excellent written and oral communication skills.
Detail oriented.
Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
Guest Relations Manager
Customer service supervisor job in Laguna Beach, CA
The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Effectively leading and managing the Guest Relations team
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Ensuring excellent customer service is provided to guests throughout their stay
Selecting, training, and scheduling front desk Associates
Maintaining new procedures for Guest Relations operations that improve processes and communication
Ordering supplies and maintaining an appropriate level of inventory
Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
College degree preferred
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Customer Service Representative
Customer service supervisor job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
Office Rotation: Tuesday/Thursday & every other Friday
Must live in commutable distance to Irvine, California
Work from Home Rotation: Monday/Wednesday & every other Friday
Competitive pay rate- $26
Why should you apply:Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through queues and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Customer service supervisor job in San Diego, CA
Blue Tees Golf is a dynamic, fast-growing consumer electronics golf equipment company that is revolutionizing the golfing experience. We specialize in the design, development, and distribution of innovative products that enhance the performance and enjoyment of golfers worldwide. We aspire to be more than another golf technology brand. We champion the progression of the game and motivate golfers to Play Different. That's why at Blue Tees Golf our mission is to make high-quality equipment accessible to all golfers.
Job Summary
We're seeking a highly organized, motivated, and detail-oriented Customer Service Representative (B2B & Refurb Support) to join our San Diego office. This hire will work in-person, supporting both B2B wholesale partners and the refurbishment operations team, while also assisting with e-commerce customer inquiries
as needed
.
This is a well-rounded CS role that will work closely with and report to the Customer Service & Refurbishment Operations Coordinator. You'll learn directly from Alex and collaborate daily with the Product, Operations, and CX teams - an ideal growth opportunity for someone who wants to become a senior CS team member or future CS leader.
Responsibilities
B2B Customer Service (Primary Focus)
Serve as the main point of contact for wholesale (B2B) accounts, ensuring timely, accurate, and professional communication.
Manage B2B warranty claims, returns, and credit memos.
Enter, update, and track wholesale orders and partner shipments.
Maintain clean and accurate partner data in NetSuite, HubSpot, and 3PL systems.
Monitor open B2B cases, ensuring prompt follow-up and resolution.
Support partner onboarding, product questions, and ongoing account communication.
Identify recurring partner issues and share insights with Sales and Customer Success.
Refurbishment Program Support
Work closely with the Customer Service & Refurbishment Operations Coordinator to support daily refurb workflows.
Assist with refurb intake, order documentation, labeling, and communication between refurb, inventory, and CS.
Ensure clear communication between the refurb program and the B2B side when partners request replacements or upgrades.
Help maintain accuracy between returns, refurb status, and B2B partner expectations.
Process returns through the refurb process following established SOP's and reporting processes
Support shipping and receiving processes for returns, refurbs, and general SD office
E-Commerce Customer Support (Secondary / As Needed)
Assist with complex or escalated DTC tickets in partnership with Alex Henry.
Provide coverage for e-commerce support during peak season, launches, or staffing gaps.
Become cross-trained in e-commerce systems and communication channels.
Skills and Requirements
1-2 years of customer service experience (B2B, wholesale, or retail distribution preferred).
Strong written and verbal communication skills; professional, calm, and solutions-oriented.
Highly organized with strong attention to detail, accuracy, and follow-through.
Experience with CRM or order management tools (NetSuite, Shopify, HubSpot, SPS Commerce, or similar).
Ability to multitask and stay organized in a fast-paced environment.
Ability to follow warehouse and refurbishment safety procedures, including safe handling of products, equipment, and packaging materials.
Willingness to learn refurb processes and collaborate in an operational setting.
Positive attitude, collaborative mindset, and a strong customer-first approach.
Interest in golf, technology, consumer electronics, or sporting goods is a strong plus.
Education & Experience
Bachelor's degree preferred, or equivalent combination of education and experience.
Experience supporting wholesale accounts, consumer electronics, or sporting goods is a plus.
Customer Service Representative
Customer service supervisor job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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Client Relationship Specialist- Newport Beach, CA
Customer service supervisor job in Newport Beach, CA
Regular
Your opportunity
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
What you have
Required Qualifications:
1+ years of Client/Customer Service experience
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Customer Service Delivery Advocate
Customer service supervisor job in La Mesa, CA
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $22-$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Service Representative
Customer service supervisor job in San Diego, CA
Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
Enter and accurately process a high volume of daily orders (150 - 200 daily).
Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
Responsible for the electronic processing and exception handling of electronic orders in system.
Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
Run reports generating order entry snapshots to keep team informed on daily progress and trending versus goals.
Be an agent of change - listen to ideas, share thoughts, and work together to implement process improvements.
Escalates customer issues to management.
Provides ongoing data entry support to the Customer Care Department on an as needed basis. Assist Associate Customer Service Representatives with addressing customer expectations.
Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
Be familiar with the specific customer needs for various public and private research institutions.
Properly route or address non-technical customer inquiries regarding delivery information of current and previous shipments, the status of their orders, and invoices.
Maintain a professional level of privacy regarding confidential customer information.
Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
Become eligible to serve as a Qualified Trainer for the team.
Other projects or responsibilities as may be required.
Skills:
2-3 years of applicable Customer Service experience
2-3 years of experience entering high volume of data or orders (150-200 daily)
2 years of experience with Enterprise Resources Planning (ERP) systems
2 years of experience with Customer Relationship Management (CRM) systems
Education:
Bachelor's Degree or equivalent combination of education and experience
Proficient knowledge of Enterprise Resources Planning (ERP) systems
Proficient knowledge of Customer Relationship (CRM) systems
Proficient experience with EDI order processing
Experience with multiple order source platforms
A desire to enact change and strive for innovation
Proficiency with 10-key
Strong computer skills, minimum intermediate proficiency with MS Office programs
Ability to work in a dynamic, fast-paced environment
Independent self-started who strives to meet and exceed goals
Strong attention to detail - accuracy is essential
Proven excellent verbal/written communication
Proven track record of de-escalating customer issues with sympathy and empathy
Customer Service & Bike Tech
Customer service supervisor job in Perris, CA
First 90 days: fully in office
After 90 days: 3 days in office, 2 days hybrid
Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.
About the Role
We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels.
You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you.
Responsibilities
Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism.
Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions.
Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams.
Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email.
Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction.
Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers.
Build and inspect new and returned bikes for troubleshooting and quality control, as needed.
Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams.
Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes.
Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently.
Communicate customer insights and product feedback constructively to product development, sales, and marketing teams.
Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support.
Assist with additional customer service and clerical tasks as assigned.
Qualifications
2-3 years of ecommerce customer service experience; bike industry experience highly preferred.
Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
Exceptional written and verbal communication skills with a friendly, professional demeanor.
Experience with customer service tools such as Gorgias or Zendesk.
Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Proficient computer literacy and quick adaptability to new systems.
AA degree preferred; high school diploma or equivalent required.
Experience managing warranty processes and dealer accounts is a plus.
Familiarity with social media or online community communication is a bonus.
Passion for outdoor recreation, cycling, and the Retrospec mission.
Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
Customer and Channel Partner Experience (CCPE) Consultant IV
Customer service supervisor job in San Diego, CA
Customer and Channel Partner Experience (CCPE) Consultant IV(Job Number: 1395209) Description Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers' willingness to sell KP and drives growth and retention for KP.Job Summary:Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.Essential Responsibilities:Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.Qualifications Minimum Qualifications:
Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis
Auto-ApplyManager, Customer Service
Customer service supervisor job in Irvine, CA
Job Details Irvine, CA Full Time 4 Year Degree $130000.00 - $150000.00 Salary SalesDescription
Job Title: Manager, Customer Service
Supervisor/Manager Title:
Senior Director of Global Commercial Operations and Strategy
The Customer Service Manager will lead a dedicated customer service team committed to delivering exceptional support to healthcare providers and medical device customers. In this role, you will oversee daily operations, drive a culture of customer-centric excellence, resolve escalations, and ensure compliance with all regulatory requirements and company standards. You will also play a key role in optimizing processes that directly impact patient care and organizational success.
Key Responsibilities:
Team Leadership & Development
Build, mentor, and lead a high-performing customer service team.
Foster a collaborative, inclusive environment that supports professional development through coaching, training, and regular feedback.
Promote a customer-first mindset and high engagement across the team.
Customer Support Operations
Oversee timely, accurate processing of orders, inquiries, returns, and complaints to ensure a consistent, high-quality customer experience.
Serve as the primary point of contact for escalated or sensitive customer issues, resolving them effectively and professionally.
Manage customer contracts, renewals, pricing updates, and amendments to ensure accuracy and compliance.
Performance Management & Reporting
Monitor and report key service metrics, including response times and order accuracy.
Analyze trends and implement data-driven improvements to enhance performance.
Lead adoption and optimization of CRM platforms, customer service tools, knowledge management systems, and assist in the implementation of ERP systems as needed.
Process Improvement & Compliance
Drive continuous improvement initiatives to streamline workflows and adopt best practices.
Ensure compliance with FDA regulations, ISO standards, and quality system requirements applicable to medical devices.
Maintain accurate records and participate in internal and external audits.
Cross-Functional Collaboration
Collaborate closely with Sales, Regulatory Affairs, Logistics, Finance, and Supply Chain to align priorities and deliver seamless customer support.
Partner with Supply Chain teams to proactively manage inventory levels and ensure timely product availability.
Qualifications
Required Education and Experience:
Bachelor's degree in business, Healthcare Administration, Operations, or related field (required).
Minimum 5 years of progressive customer service experience, including 2+ years in a supervisory or management role, preferably in medical devices or healthcare.
Strong working knowledge of FDA regulations, ISO standards, and applicable quality system requirements.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ERP systems (e.g., SAP, Oracle).
Skills and Abilities Required for This Job:
Certification in Customer Service Management, Quality Assurance, Six Sigma, or Lean (preferred).
Experience with healthcare purchasing, reimbursement processes, and medical device logistics.
Excellent written and verbal communication skills with the ability to manage conflict professionally and empathetically.
Proven leadership in building engaged, customer-focused teams.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.
Customer Service Manager
Customer service supervisor job in Irvine, CA
***To proceed with the application process, please upload your resume into this Google form: ***************************************
Why leave Orange County to build a tech company when you can do it right here in OC?
ABOUT US
Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions.
We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact.
Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.
What We Offer:
Medical, Dental, Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off (PTO)
Dynamic, Collaborative Work Environment
Who You Are:
Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation.
What Youll Do:
Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences.
Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction.
Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences.
Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement.
Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly.
Ideal Experience (Helpful but not mandatory):
Background in customer service or related managerial roles.
Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability.
***To proceed with the application process, please upload your resume into this Google form: ***************************************
Customer Service Manager
Customer service supervisor job in Irvine, CA
Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. As a Customer Success Manager based in Irvine CA, you will utilize data to make operational innovations and build an exceptional delivery team. To be successful you will collaborate closely with Dispatch, Delivery, Purchasing, and Marketing to strategize and solve problems quickly.
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Responsibilities include...
Establish KPI's for the customer service team
Build and manage the customer service with a focus on customer engagement, satisfaction, upselling, and retention
Collaborate with dispatch and inventory management to identify potential order fulfillment issues
Make recommendations and process improvements
Recruit, select, train, and develop team members to build a positive, cohesive and stable team
Manage compliance issues specific to cannabis delivery
Provide feedback and performance management to the customer service team
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Requirements…
3 years of previous management experience in a relevant area such as call center, customer service or dispatch
Experience in a startup environment
Experience with eCommerce and/or logistics platforms like Dutchie and Blaze
Industry experience in cannabis delivery or other app-based delivery to consumers; Medmen, Cura CS, Kush Bottles, Mammoth Distribution, Weedmaps, BudMan, Instacart, Uber Eats, go Puff, EatStreet
Ability to work from our Irvine headquarters and travel to various locations throughout the region
Ability to work in a fast-paced environment- the design, build and drive the car all at once
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View all jobs at this company
Supervisor, Customer Services
Customer service supervisor job in San Diego, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
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Auto-ApplyCustomer Loyalty Retention Specialist
Customer service supervisor job in San Marcos, CA
Essential Duties and Responsibilities
Be the first point of contact for customers wanting to cancel services.
Engage with customers to identify cancellation reasons and offer tailored solutions.
Communicate the value of services to reinforce customer commitment.
Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn.
Track retention metrics, including save rates and customer feedback.
Keep detailed records of all interactions in CRM systems.
Collaborate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure satisfaction post-resolution.
Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently.
Handle all interactions with empathy and professionalism.
Meet or exceed monthly retention KPIs, such as customer saves and call quality.
Participate in ongoing training to stay updated on company services and policies.
Utilize Microsoft Teams, Outlook, and other relevant tools.
Perform additional duties as assigned.
Customer Engagement
Connect with customers proactively through phone and email.
Build strong relationships by understanding their needs and preferences.
Issue Resolution
Address customer inquiries and concerns with professionalism and urgency.
Work with internal teams to resolve issues efficiently.
Upselling & Cross-Selling
Identify opportunities to recommend additional services or products.
Educate customers on the benefits of enhanced offerings.
Customer Feedback
Collect and share customer insights to support service improvements.
Auto-ApplyAudi Technologist and Customer Retention Specialist
Customer service supervisor job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
Automotive Customer Service BDC Manager - Canyon Lake, California, United States
Customer service supervisor job in Canyon Lake, CA
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/values
Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
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