CUSTOMER SVC/DEPT LEADER
Customer Service Supervisor Job In Wausau, WI
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Minimum
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations
Retail or Customer Service experience
Promote trust and respect among associates.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
Monitor and control supply expenses for the department.
Manage cash control, sales and cash items and records for the store.
Manage the scheduling of Front-end associates to provide adequate department coverage.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Monitor and control expenses for the department.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Oversee and manage the efficient operations of all functions and activities of the Front-end.
Adhere to all local, state and federal laws, and company guidelines.
Assists management in the supervision and coaching of front end associates in the performance of their duties.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Customer Service Manager
Customer Service Supervisor Job 5 miles from Wausau
WAUSAU TILE - WHO WE ARE
Throughout the past seven decades, Wausau Tile has grown to become the preeminent manufacturer of architectural concrete, terrazzo and metal products. We were the first American manufacturer of cementitious terrazzo tile and among the first domestic producers of hydraulically pressed concrete pavers. Today we are a leader in innovative sustainable manufacturing practices, using recycled materials and green technology, and our products are found in virtually every community in the United States. Our 550,000-square-foot manufacturing facility remains in the heart of the American Midwest - encompassing more than 10 acres.
WHY WORK FOR US?
Enjoy vacation in your first year of employment!
Performance-based annual bonuses (contingent upon company goals being met).
Competitive wages.
Promotional opportunities.
9 paid holidays so that you can enjoy spending time with family and friends.
Periodic celebrations to make you feel recognized and valued.
Applicant Referral Bonus.
Our medical, dental, and vision benefits provide comprehensive coverage at affordable rates.
Our 401(k) plan, life insurance, and short-term disability are great ways to protect your financial future.
Learn new skills and advance your career with company-paid tuition assistance.
JOB SUMMARY
Wausau Tile Inc. employs hundreds of talented, dedicated employees, whom we depend on to deliver the high-quality products and services that set us apart from our competition. The Site Furnishing Sales position combines knowledge with sales skills to provide advice and support on the various products Wausau Tile has to offer. This individual is the key point of contact for clients and provides pre and post sales expertise. This position regularly collaborates with other members of the sales team from other departments, such as research, development, design, purchasing, production and quality, as well as senior management.
RESPONSIBILITIES
· Build and maintain strong relationships with key clients and accounts
· Lead and manage a team of Customer Service Representatives
· Lead process improvement initiatives within the department
· Provide guidance, coaching, and mentorship to the team in order to achieve goals
· Meet sales goals and company profitability projections
· Foster a positive and collaborative team environment
· Develop a strong understanding of Wausau Tile's products
· Develop and implement effective sales strategies to drive revenue growth within the division
· Analyze market trends and competitor activities to identify new opportunities
· Collaborate with other departments, such as marketing and product development, to align strategies and goals
· Set and monitor sales targets, ensuring the team meets or exceeds established goals
· Implement key performance indicators (KPIs) to assess individual and team performance
· Conduct regular performance reviews and provide constructive feedback
· Determine market pricing and strategy
· Assist in the design of new product development
· Collaborate with the sales team to identify and pursue new business opportunities
· Address customer concerns and ensure high levels of customer satisfaction
· Coordinate and conduct sales training programs for the team to enhance their skills and knowledge
· Identify training needs and implement development plans for individual team members
· Attend trade shows, conferences and other marketing events as needed
· Develop long term relationships with clients by traveling and meeting face to face
· Conduct performance evaluations.
· Other duties as assigned.
REQUIREMENTS
· Bachelor's degree in Business Administration, sales, marketing, or related field
· Proven experience in sales management, with a track record of achieving and exceeding targets
· Strategic thinking and the ability to develop and execute sales strategies
· Superior interpersonal skills to communicate with high level technical expertise and clarity
· Ability to travel once a month, or more if needed
· Microsoft Office experience
Wausau Tile is an EEO/AA including Vets and Disability status Employer.
Outpatient Services Supervisor
Customer Service Supervisor Job 31 miles from Wausau
Portage County Health & Human Services is hiring a full-time Outpatient Services Supervisor to join the team! This is a new position added to support the Psych/Intensive In-Home/Adult/Substance Abuse Services section.
Pay range $76,111.46 - $91,937.37 / yr
What are the primary job duties?
Develop, plan, monitor, and evaluate service delivery within the Outpatient Mental Health Clinic, Adult Protective Services, Jail Services, Intoxicated Driver Program and Emergency Mental Health Services programs.
Develop, refine, implement, monitor and evaluate programs to assure compliance with DHS 34, DHS 35 and DHS 75 administrative codes.
Attends Internal Management meetings.
Respond to client complaints.
Organize and lead program meetings.
Collaborate with internal and external community partners.
Provide clinical supervision per Mental Health Professional designation (DHS 34, 35, 75) to Outpatient Mental Health Clinic, Intoxicated Driver Program and Emergency Mental Health Services staff to maintain ethical and appropriate mental health service provision.
Provide clinical supervision to Outpatient Mental Health Clinic, Intoxicated Driver Program, and Emergency Mental Health Services and other staff as needed.
Prepare and lead weekly supervision meetings for Outpatient Mental Health Clinic Emergency Mental Health Services staff and Intoxicated Driver Program staff as needed.
Provide Critical Incident Stress Debriefing as needed internally at Portage County and to community partners.
Recruit, Hire, Train, Supervise and Outpatient Mental Health Clinic, Adult Protective Services and Emergency Mental Health Services staff.
Initiate and consult with Human Resources in the recruitment and hiring process.
Recommend hiring and termination.
Supervise and evaluate section personnel based on County policies.
Ensure new staff are trained, and current staff are trained in new programs implemented in each unit.
Implement section reorganization to maximize program effectiveness and staff efficiency.
Lead section staff meetings to provide direction and consultation to section personnel.
Organize and promote staff development through individual guidance, in-service programs and other training and events.
Respond to and resolve staff complaints.
What are the minimum qualifications?
Licensed Mental Health Provider (Licensed Professional Counselor, Licensed Independent Social Worker, MD, Ph.D, Psy.D., Nurse Practitioner, Advance Practice Nurse Practitioner) within the State of Wisconsin is required.
3000 hours of supervised clinical practice that meets Wisconsin DHS 34 standards and Wisconsin DSPS standards for Licensed Mental Health Provider status.
Management experience in human services or related field preferred.
Wisconsin License as a Substance Abuse Counselor preferred.
Portage County offers an AWESOME benefit package, which includes the following;
Vacation - available on day one!
Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
Flexible spending account
Dental insurance
State of Wisconsin Retirement Plan - County contribution of 6.9%!
Paid holidays
Paid sick leave
EAP (Employee Assistance Plan) - paid by the County
457(b) Deferred Compensation Plan
Portage County is an Equal Opportunity Employer
Customer Service Associate
Customer Service Supervisor Job 15 miles from Wausau
Get in on the action at Russ Davis Wholesale, the Midwest's premier distributor of fresh fruits and vegetables! We're on the lookout for dependable, hardworking individuals to join our team for the Customer Service/Inside Sales Associate position in Merrill, WI!
As a Customer Service Associate you will work to consistently satisfy customer needs and coordinate customer service with the shipping and operations departments,develop a close working relationship with customers and all coordinating departments which include a variety of tasks that contribute to the overall success of the sales-customer service team and Russ Davis Wholesale's Mission.
Full Time Schedule:
Monday - Friday 7:00am
with rotating Saturdays (half day, 7:00am - noon)
Wage: $18.00/hr
Employee benefits include:
* Health,Vision and Dental Insurance
* Paid Time Off
* Employee Stock Ownership Plan (ESOP)
What is an Employee Stock Ownership Plan??
An ESOP is like a 401K..but rather than the employee making contributions, it is funded entirely by the company! It's essentially a retirement fund at no cost to you!!
Advance your career and earn your slice of this 100% Employee Owned Company!
* Some experience in sales and/or customer service related position preferred, in the produce industry a plus!
* Experience with Produce Pro a plus.
* Excellent written and verbal communication skills.
* Outgoing attitude with a passion for top-notch customer service
* Ability to establish and maintain professional relationships
* Must have good organizational skills, prioritization, problem solving, accuracy, and follow through.
* Keen attention to detail with the ability to maintain accurate records
* Self-starter.
* Knowledge of Microsoft Office including Word and Excel.
* Knowledge of category management practices helpful.
* Ability to travel when required.
* Ability to successfully pass pre-hire background and drug screen (we do not test for THC).
Customer Experience Specialist
Customer Service Supervisor Job 15 miles from Wausau
We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the Customer Experience Supervisor at our IncredibleBank branch location in Merrill, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
Proactively greeting customers at the door, establishing a foundation for a positive interaction. Acting as a customer ambassador for the bank and providing a high-quality customer experience worthy of our brand.
Gaining a basic understanding of bank products and services. Identifying opportunities to connect the customer with banking partners to grow a customer's entire financial relationship.
Utilizing banking software and systems to assist customers with their banking needs in branch, to include processing customer transactions such as deposits, loan payments, withdrawals, etc.
Verifying all check and deposit amounts are accurate. Following all endorsement procedures and verifying that appropriate information is collected (such as signatures) in support of the transaction. Ensuring all items are negotiable before processing the transaction.
Maintaining cash levels within your drawer with minimal errors or variances in accordance with company policy.
Completing debit card maintenance and reorders as it pertains to lost cards and fraud.
Understanding and effectively demonstrating the use of mobile app technology to assist customers with their digital banking needs, to include enrolling in e-statements, completing mobile deposits, and scheduling transfers.
This is a regular part-time, hourly non-exempt position, averaging approximately 20-25 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday and 9 am to 12 pm CST on Saturdays.
This position will work on-site at our IncredibleBank branch location in Merrill, WI. Intermittent travel may be required to assist with staffing needs at our nearby IncredibleBank branch location in Tomahawk, WI.
About You
You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to join an innovative team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
High school diploma or general education degree (GED) preferred.
Individuals seeking high school Youth Apprenticeship are encouraged to apply.
Customer service, cash handling, and/or retail experience desired.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: *****************************************
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?
Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: **********************************************************
Service Advisor
Customer Service Supervisor Job In Wausau, WI
Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.
The Kocourek Ford is currently seeking a Service Advisor to join our fast paced, friendly and fun atmosphere.
The successful candidates should already possess the five traits that cannot be taught;
talent, attitude, drive, energy and character
.
RESPONSIBILITIES:
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
REQUIREMENTS:
Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.
Service Advisor
Customer Service Supervisor Job In Wausau, WI
Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.
Kocourek Import is currently seeking a Service Advisor to join our fast paced, friendly and fun atmosphere.
The successful candidates should already possess the five traits that cannot be taught;
talent, attitude, drive, energy and character
.
RESPONSIBILITIES:
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
REQUIREMENTS:
Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.
Service Advisor
Customer Service Supervisor Job In Wausau, WI
Find Your Career with Kocourek
Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.
The Kocourek Subaru is currently seeking a Service Advisor to join our fast paced, friendly and fun atmosphere.
The successful candidates should already possess the five traits that cannot be taught;
talent, attitude, drive, energy and character
.
RESPONSIBILITIES:
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
REQUIREMENTS:
Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.
Service Manager
Customer Service Supervisor Job In Wausau, WI
Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.
The Kocourek Automotive is currently seeking a Service Manager to join our fast paced, friendly and fun atmosphere.
The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character.
Responsibilities include but not limited to:
Establish financial and operational objectives; prepare monthly forecasts.
Evaluate performance of department operational and financial statistical tools.
Administer and evaluate customer surveys and other follow-up programs.
Hire and train all service department staff.
Evaluate performance of employees based on job descriptions and department objectives.
Outline training program for service department employees; coordinate in-dealership technical training; maintain training records.
Conduct shop meetings daily.
Maintain good working relationship with factory representatives.
Prepare pricing guides and menus for frequent labor operations.
Resolve guest problems or concerns with urgency.
Supervise technicians on the job to ensure quality workmanship.
Monitor technician efficiency and provide assistance for improvement.
Understand and ensure compliance with manufacturer warranty and policy procedures.
Understand, keep aware of and comply with federal, state and local regulations that affect service operations (hazardous waste disposal, OSHA, etc).
Maintain a safe work environment.
Other responsibilities:
Maintain a good relationship with vocational schools.
Plan and coordinate service marketing activities.
Keep technical information updated; maintain information library.
Control special tool and equipment inventory, maintenance and repair.
Maintain housekeeping standards in the workshop, technician facilities and service parking lot.
Conduct final inspection on vehicles, spot check and difficult vehicles.
Assist with diagnosis of difficult and unusual malfunctions.
Monitor and follow up on parts orders.
REQUIREMENTS:
Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.
Y&F Services Supervisor-Ongoing
Customer Service Supervisor Job 19 miles from Wausau
To supervise the Child Protective Services - Ongoing unit which includes Case Managers who perform assessments, planning, coordination, linking and monitoring of services for children and families involved in the child welfare system.
Key Responsibilities
Train staff initially and on an ongoing basis with regard to rules, regulations, statutes and standards which govern child welfare services.
Review all referrals for appropriateness and assign to a Case Manager.
Review, correct and approve new and ongoing treatment plans, permanency plans, risk and needs assessments, safety assessments and court reports.
Monitor utilization of resources and service authorization process.
Maintain active communication with members of the District Attorney's Office concerning current case status and practice changes.
Interpret new state programs and initiatives to staff as to how they will affect their practice.
Participate in the establishment of policies regarding Juvenile Court populations, i.e., child protective services, juvenile justice.
Interpret matters from Chapter 938 or 48 and instruct workers on necessary follow-through.
Coordinate the work schedule of unit to insure coverage during the Department's hours of operation.
Provide consultation to other HSD staff on child protective services, child welfare and/or termination of parent rights procedures.
Participate in ongoing development and implementation of new initiatives and programs within the department.
Represent the agency on panels, advisory boards, task forces, etc.
Participate in the employee interviewing/hiring process and recommend candidates for selection to the Division Manager.
Supervision Exercised
Has supervisory responsibility for the Case Managers and paraprofessionals within the CPS On-going Unit.
Supervision Received
Receives supervision from the Manager, Youth & Family Division.
Qualifications
Bachelor's degree in Social Work, Criminal Justice, Psychology, or a related Human Services field.
Three (3) years of case management experience.
Supervisory or leadership experience preferred.
Experience with e-WISACWIS preferred.
Prompt and regular attendance.
*Or any equivalent combination of education, training and experience, which provides the requisite knowledge, skills and abilities.
Knowledge Skills & Abilities
Knowledge of community resources.
Knowledge of State Statutes 938 and 48.
Ability to communicate effectively both orally and in writing to interact with families, courts, law enforcement and community partners.
Ability to work effectively with a diverse client population.
Skilled in de-escalation and decision-making under pressure.
Strong understanding safety assessments, case planning and permanency goals.
Knowledge of trauma informed care.
This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions etc. present in the classification. It is intended to indicate the kind of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind and level of difficulty.
Customer Specialist/Delivery
Customer Service Supervisor Job In Wausau, WI
Full-time Description
Pay and Schedule
$20-22 an hour
Flexible four day workweek
Benefits
HOM Furniture offers its Full Time employees a competitive benefits package.
Paid Time Off
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Responsibilities
The Customer Specialist/Delivery Driver is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include:
Delivering customers' furniture including assembly and installation of the furniture when required.
Inspecting furniture for flaws or damage.
Resolving customer complaints should they arise.
The Delivery Driver will inspect and clean the company vehicle to keep it presentable and functioning.
Other duties as assigned
Requirements
Education: Must be working towards or have a high school diploma or GED.
Licenses Required: Must have a driver's license and a clean driving record. Must be able to pass a D.O.T. Medical Physical.
Experience: 1-3 years related experience preferred.
Physical Demands: High physical demands can be required. The employee is regularly required to stand for sustained periods of time. The employee can be expected to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a part of a team. Occasionally, The employee will be required to ascend and descend ladders and stairs in a safe manner. May be required to work safely from heights when necessary. The employee must adhere to safe lifting techniques, follow proper training for learned job hazards and ergonomic risk factors, participate in the departmental stretching program, and maintain an overall safe working environment.
Other: Must be able to communicate effectively both verbally and in writing. Must be 21 or older.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
Salary Description $20-22 an hour
Service Advisor
Customer Service Supervisor Job 35 miles from Wausau
Mark Toyota is a family owned dealership with 31 years of community involvement, structured around excellent customer service. Our entire staff is committed to provide our guests with the very best automotive sales and service experience. Mark Toyota was built on a foundation of family and community involvement, structured around excellent customer service. Our entire staff is committed to provide our guests with the very best automotive sales and service experience. Our state of the art facility is located in one of the fastest growing areas in Wisconsin. With a dedicated and tenured team, we pride ourselves as being a well connected partner within the community where we live and work.
We are looking for a Service Advisor to join our team! Previous Automotive / Customer relation experience is preferred, however we will train the right individual. This position is fast paced and customer focused. Above average organizational skills a must. Our service department has an extremely loyal following and you will get to know many of our service customers as friends. In addition to a weekly salary you will receive a monthly bonus based on individual production as well as the production of the department.
What we offer:
Competitive pay with incentives
Medical, Dental, and Vision Insurance (Aflac)
401k with company match
Paid training (in house and from Toyota)
Paid Holidays and vacation
Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)
Discounts on product and services
Responsibilities:
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications:
Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Toyota products and services
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
Willing to submit to a pre-employment background check & drug screen
High School diploma or equivalent, as well as a good driving record with valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consumer Loan Processing Team Lead
Customer Service Supervisor Job 33 miles from Wausau
Named American Banker's "Best Banks to Work For" SIX consecutive years, and now CertifiedTM by Great Place To Work. Here's your chance to move your career FORWARD and see what all the excitement is about!
Forward Bank seeks a full time Consumer L oan Processor Team Lead to support our Consumer Lending Team. The Consumer Loan Processor Team Lead is instrumental in ensuring that loan applications and supporting documentation are processed accurately, timely and in accordance with required regulations.
Key Responsibilities:
Oversee the Consumer Processing Team
For applicable types of loans, collect all pertinent documentation from lenders and customers to assist in preparing and booking loans
Verify borrower information, including employment data, credit history, and insurance information
File legal documents with title companies and/or counties, including DMV lien perfections
Prepare customer correspondence regarding loan activity and process loan servicing requests
Input and maintain accurate loan data within banking computer system
Process payoff requests
General ledger balancing
Qualifications:
High school diploma or equivalent. Additional training in the banking industry is preferred.
2-4 years of related experience in a financial services role is preferred. Equivalent combination of education and experience will be considered.
High level of organizational and problem-solving skills, with strong attention to detail
Positive attitude with superior interpersonal and teamwork skills
Professionalism and ability to maintain confidentiality
Excellent written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast paced environment
Service Manager
Customer Service Supervisor Job 41 miles from Wausau
Assistant Restaurant Manager
Casual Family Dining
We are seeking an experienced Assistant Restaurant Manager who is ready to make the decisions necessary to achieve excellent results! Apply today! Founded in the late 1950s, we currently have 324 restaurants in over 30 states. We are a family-friendly restaurant serving everything from salads to steak. Guests can relax and enjoy their meal in a comfortable atmosphere and take home some baked goods from our in-house bakery. We are rapidly expanding and need experienced and dedicated management team members to lead our growing company. Dont miss this great opportunity as Assistant Restaurant Manager, Apply Today!
Title of Position: Assistant Restaurant Manager
Job Description: Our Assistant Restaurant Manager will be an intricate part of Driving sales and profitability. The Assistant Restaurant Manager will include being part of the selection process and training top talent to build a high-performing team. Operational excellence is at the core of the Assistant Restaurant Manager function within the company. The Assistant Restaurant Manager must have strong leadership and people skills and a passion for the restaurant industry, we are interested in talking with you about becoming a member of our management team. If you have a talent for mentoring others and providing excellent service to your guests, this may be the best opportunity to enhance your career!
Benefits:
· Excellent compensation package
· Medical, Dental, and Vision plans
· Paid vacation
· Manager training programs
· Flexible scheduling
Qualifications:
· Two plus years of general management experience in a high-volume atmosphere is necessary for the Assistant Restaurant Manager
· A requirement for the Assistant Restaurant Manager is a true passion for the development and mentoring of others
· Honesty, integrity, and a love for customer satisfaction are all qualities that the Assistant Restaurant Manager should possess
· The Assistant Restaurant Manager should always be able to provide consistent support to the success of the operation
· The Assistant Restaurant Manager must be able to work weekends, holidays, evenings, and additional shifts as needed
Apply Now Assistant Restaurant Manager
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Route Service Manager - UniFirst
Customer Service Supervisor Job 41 miles from Wausau
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Route Service Manager
UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Service Advisor
Customer Service Supervisor Job 31 miles from Wausau
Summary: Hostel Shoppe is looking for a Service Advisor to join our team! Our ideal candidate will have stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving. Our ideal candidate is self-driven, motivated, engaged and loves to help get people outside and be active.
About us: Hostel Shoppe is a small-town Wisconsin bike shop with a global reach! Hostel Shoppe is not only a premier bike shop, servicing Giant, Trek, Specialized, Salsa and much more, but we are also one of the largest recumbent dealers in the nation! Products our team builds get shipped around the globe. Our team consists of approximately 20 employees with diverse backgrounds, helping to create a fun and inclusive work environment. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back.
Job Description: You will be the face of the Service Department and no one day will be the same. You will primarily be responsible for greeting service customers, checking in all service tickets and scheduling service appointments. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving. As the Service Advisor, you will troubleshoot repairs and service needs for all kinds of bikes and trikes, recommend service packages, parts and accessories to get the rider back on the road as quickly and smoothly as possible. You will build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. You will be able to work on a wide variety of bikes and trikes ranging from high end carbon road bikes, tandem recumbent trikes and everything in between! You will get to create positive connections with our customers from across the country and help us in our mission to empower riders of all ages and abilities to enjoy the freedom cycling can provide. On-the-job training and tools will be provided.
Responsibilities:
Examine bikes and trikes to determine appropriate repairs needed.
Present and explain estimates to customers.
Perform routine maintenance on bikes and trikes.
Must be able to lift 50 lbs. and be able to be on your feet for prolonged periods of time.
Able to complete repairs in an efficient and thorough manner, keeping on schedule
Maintain a clean and professional working space.
Communicate mechanical issues in layman's terms to customers in person, e-mail, or over the phone.
Must be available rotating Saturdays and some overtime may be required during the summer months.
Qualifications:
Excellent verbal and written communication skills
Knowledge of tools and equipment being used to repair bicycles
Strong critical-thinking and a love for tinkering ‘til you figure it out
Previous experience as a bike mechanic or experience in another mechanical field a plus
Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
Benefits:
Salary: $16 - $20/ hour depending on experience
Amazing employee discounts
Flexible and fun company culture
Potential monthly bonus based on goals
Competitive insurance options such as accident, short-term and long-term disability, dental, and more
IRA option with employer contributions
Paid travel opportunities
Paid continuing education opportunities
Paid holidays and paid vacations
Please submit a resume with references to **********************. We look forward to hearing from you.
Team Lead - Weston, WI
Customer Service Supervisor Job 7 miles from Wausau
Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!
Do you want to learn how to become the leader of a team? We can help you take the first step!
A Tidal Wave Team Leader assists with the responsibilities of the site's facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the example by exceeding expectations and assisting the management team! Learn what it takes to run a car wash and have a great time doing it!
This position is a great way to get your foot in the door in one of the fastest growing industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management positions.
What We Will Provide:
Competitive pay with the opportunity to earn weekly commission.
Flexible scheduling that can work around any life dynamic. Part-time and Full-Time positions are available.
A tremendous opportunity for growth and development within Tidal Wave!
What Your Day Will Look Like:
Provide friendly & enthusiastic customer service.
Assist in opening and closing the facility.
Enroll customers in our Unlimited Car Wash Club.
Prep vehicles before they go through the tunnel.
Safely guide customers onto the tunnel conveyor.
Assist in regular maintenance of all equipment.
Maintain the facility, which includes landscape maintenance & pressure washing, etc.
What You Will Need:
Friendly, Responsible, and Reliable!
Ability to be on your feet for long hours at a time.
Willingness to work in all weather conditions.
Drug Screen and Background Check Required per state guidelines.
At least 16 years of age.
As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:
PTO is based on the company's PTO policy.
Eligibility for health, dental, and vision coverage subject to 90 day waiting period.
Eligibility for 401(K), subject to plan terms.
Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
Company-paid holidays.
**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Replenishment Team Lead
Customer Service Supervisor Job 49 miles from Wausau
Do you enjoy serving customers, mentoring others, and ensuring customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you! The Replenishment Team Lead is responsible for systematically working merchandise from overstock and the backroom to the sales floor shelves. The Replenishment Team Lead will work with Store Management and the Zone Leads to prioritize what merchandise and departments will be stocked based on areas of high customer demand. It will also be the Replenishment Team Lead's responsibility to ensure merchandise that isn't stocked to the shelves is properly binned and located in the backroom and overstock utilizing the store locator system.
Job duties:
* Train and supervise the Replenishment Team.
* Plan and prioritize the Replenishment Team's daily activities & assign daily tasks.
* Ensure down stocking of all product based on sales priority.
* Ensure all extra product is properly located.
* Responsible for fulfilling generated pick lists from merchandise scans.
* Ensure all merchandise is processed by end of shift.
* Return all warehouse carts and recover work areas to standards by end of shift.
* Notify Team Leads or Management regarding out-of-stock or fast selling merchandise.
* Collaborate with Logistics Manager to implement process improvements and evaluate team performance.
* Assist Logistics and Yard Teams, as needed.
* Maintain a clean, organized receiving area.
* Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
* High School Diploma or GED preferred.
* Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
* Ability to be certified to operate a forklift and other material handling devices.
* Ability to lift up to 50 lbs.
* 2 years of retail, logistics, or general warehouse experience preferred.
* Proven ability to lead, coach, and build teammate relationships in a fast paced environment.
* Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
* Demonstrated ability to act decisively, implement solutions, multi-task, and respond flexibly in a quickly changing environment.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Customer Experience Team Leader - Plover
Customer Service Supervisor Job 35 miles from Wausau
Job Details Plover Store - Plover, WI Full Time FT40Description
Goodwill Industries of North Central Wisconsin is a nonprofit organization that exists to provide opportunities to people with disabilities and disadvantages. As a nonprofit, we use donations and shopping purchases to fund job training and more to make a life-changing impact on the people we serve throughout 35 counties in Wisconsin. The work we do is focused on advancing our mission of Elevating People by Eliminating Barriers to Employment. Discover the difference you can make for yourself and neighbors in your community.
While receiving guidance from Store Team Leader, the Customer Experience Team Leader (CETL) will seek to Elevate People by Eliminating Barriers to Employment through leading people and managing processes in the area in which he or she is assigned. Own the business by maintaining a value driven environment and championing organizational goals and metrics, including a focus on the customer experience. Serve as a positive role model for team members by demonstrating all Goodwill NCW values and a can-do attitude.
Key Responsibilities
Provide day-to-day leadership to team members that report to this role, typically customer support team members, as well as provide leadership support to overall operations.
Ensure a highly positive customer experience by greeting and positively interacting with customers and donors, and handling questions and complaints.
Support recruitment and selection process by effectively interviewing and selecting applicants as needed and help support a diverse and inclusive work environment.
Drive sales and supporting production initiatives, programs and services.
Understand, support and carry out accountability action and performance discussions with team members, including both positive reinforcement and constructive feedback to help with continuous development of the Goodwill NCW team.
Ensure all team members are trained and up-to-date in required Goodwill training sessions, required safety programs and on-the-job training experiences.
Help Goodwill NCW safeguard our assets by ensuring asset protection and safety programs are within Goodwill established standards for people's safety and is responsible for security system.
Lead the process of merchandising and displays that meet sizing, signing, new goods, checkouts, in stock position, and pricing standards.
Manage a broad range of store activities including retail operations tools and checklists to be able to identify, organize, and prioritize with delegation of duties when applicable.
Establish and maintain a relationship with the production team leader (PTL).
Effectively communicate with leadership team, program participants, Campus, Shiner Center, community members and customers and provide feedback or escalate concerns as appropriate.
Utilize financial reports to analyze and drive results.
Completes required tasks and paperwork within established timelines such as sales and productivity, programs and services, people function, safety and asset protection.
Assist in the maintenance of Goodwill assets including the overall buildings (inside and outside), all merchandise, fixtures, signage, parking facilities, etc. located on the premises.
Benefit Notes:
All team members are eligible for:
Retirement plan
Paid time-off
Team member assistance program
Health and wellness programs
Team member discount card
In addition, full-time team members (30 hours or more per week) are eligible for:
Health insurance
Dental insurance
Life insurance plan
Optional dependent life insurance
Short- and long-term disability plans
Flexible spending plan
Team member assistance program
Educational assistance program
Qualifications
Education, Skills and Experience
Minimum of 1 year of retail leadership experience
Knowledge of the function and basic tasks of each area of the store
Ability to open and close the store
Strong attention to detail and communication skills
Outstanding customer service skills
Willingness to jump in and help where needed
Ability to operate a cash register
Experience of at least an intermediate to high level of competency with Word, Excel, PowerPoint and Outlook is needed
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be physically able to work with customers on the sales floor for long periods of time.
Must be able to lift up to 50 pounds and do truck unloading and loading as needed.
Extensive team member contact and frequent interruptions.
Ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.
Operate cash register requiring repetitive hand movement and fine coordination.
Travel to other locations may be required.
Verbally communicate to exchange information.
Replenishment Team Lead
Customer Service Supervisor Job 49 miles from Wausau
Do you enjoy serving customers, mentoring others, and ensuring customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!
The Replenishment Team Lead is responsible for systematically working merchandise from overstock and the backroom to the sales floor shelves. The Replenishment Team Lead will work with Store Management and the Zone Leads to prioritize what merchandise and departments will be stocked based on areas of high customer demand. It will also be the Replenishment Team Lead's responsibility to ensure merchandise that isn't stocked to the shelves is properly binned and located in the backroom and overstock utilizing the store locator system.
Job duties:
Train and supervise the Replenishment Team.
Plan and prioritize the Replenishment Team's daily activities & assign daily tasks.
Ensure down stocking of all product based on sales priority.
Ensure all extra product is properly located.
Responsible for fulfilling generated pick lists from merchandise scans.
Ensure all merchandise is processed by end of shift.
Return all warehouse carts and recover work areas to standards by end of shift.
Notify Team Leads or Management regarding out-of-stock or fast selling merchandise.
Collaborate with Logistics Manager to implement process improvements and evaluate team performance.
Assist Logistics and Yard Teams, as needed.
Maintain a clean, organized receiving area.
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
High School Diploma or GED preferred.
Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
Ability to be certified to operate a forklift and other material handling devices.
Ability to lift up to 50 lbs.
2 years of retail, logistics, or general warehouse experience preferred.
Proven ability to lead, coach, and build teammate relationships in a fast paced environment.
Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
Demonstrated ability to act decisively, implement solutions, multi-task, and respond flexibly in a quickly changing environment.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.