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Biolife Plasma Services Careers 4.0
Customer service supervisor job in American Fork, UT
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Qualification for this role include one of the following:
Bachelor's degree in Hard Science and 2 years of Lab Experience
Associate's degree in Medical Laboratory Technology or similar with 4 years of Lab Experience
48 Semester hours of Hard Science or Medical Laboratory Science course work with 2 years of Lab Experience
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and BenefitsSummary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - UT - American Fork
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
LocationsUSA - UT - American ForkWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
Job Exempt
No
$22.2-30.5 hourly 1d ago
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Pharmacy Care Coordinator
Optum 4.4
Customer service supervisor job in Salt Lake City, UT
Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.
The Patient Care Coordinator position at Genoa is an essential role that impacts the lives of an underserved population that needs a voice. This position is a liaison between a partner clinic and a Genoa mental health specialty pharmacy.
Primary responsibilities include building strong relationships with the clinic partners and communicating with consumers to assist them with their medication plan, insurance and the full services of the Genoa pharmacy. A key function will be promoting Genoa services to obtain new consumers and increasing the number of consumers Genoa serves.
Hours: Monday-Friday 8:30am to 5:30pm MST
Location: 4 days at 3802 S 700 E, Salt Lake City, UT, 84106 and 1 day at 154 East Myrtle Ave, Ste 101, Murray, UT, 84107; manager will let you know which days will be at which site
Primary Responsibilities:
Communicates with all consumers of the mental health center regarding the medication services Genoa provides
Recruits and enrolls consumers utilizing enrollment forms and copy the consumer's insurance card
Facilitates the collection of prescriptions to be faxed to the pharmacy for dispensing
Ensures all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed
Assists consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions
Assists clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed
Monitors compliance by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable
Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer
Medication delivery when needed and appropriate. {Only applicable in states that are allowed.}
Checks for expiration dates (both on consumer's medications as well as house account products/standing order meds)
Ensures that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc.)
Checks for discrepancies (dose changes, discontinued medications, etc.)
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: 'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Active and unrestricted Pharmacy Technician license in the state of Utah
Access to reliable transportation & valid US driver's license
Preferred Qualification:
National Pharmacy Technician Certification
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. xevrcyc Candidates are required to pass a drug test before beginning employment.
#RPO #RED
$17.7-31.6 hourly 2d ago
Customer Service Specialist
Waterstone Human Capital (Formerly Spectrum Recruiting Solutions
Customer service supervisor job in American Fork, UT
CUSTOMERSERVICE LEAD
Reports to: VP Sales & Marketing
Compensation: $55K - $65K
We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally.
Your Role:
As the CustomerService Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.
What You'll Do:
Serve as the first point of contact for phone, email, and walk-in customers.
Answer product questions and support orders, shipping, returns, and troubleshooting.
Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
Coordinate with warehouse and logistics on shipments and order issues.
Track and manage customer tickets in HubSpot, RingCentral, and other tools.
Keep the showroom organized, presentable, and customer-ready.
Document customer questions and trends to support training and FAQs.
Contribute to improving processes, the help desk, and customer resources.
What You'll Bring:
Experience in customerservice, reception, inside sales, or a similar role.
Strong organization, follow-through, and attention to detail.
Clear verbal and written communication skills.
Comfort learning building-product basics and explaining them to customers.
Proficiency with email, phone systems, and CRM tools.
A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.
Why Join?
You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.
About Spectrum Recruiting Solutions:
At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.
$55k-65k yearly 1d ago
Customer Service Specialist
Russell Tobin 4.1
Customer service supervisor job in Lehi, UT
Job Title:-Member Advocate (CustomerService Representative)
Duration - 3 months with Possibility of FTE
Hybrid - 2 days office (Monday-Tuesday)
Pay Rate:- $19/hr- 19/35hr.
30 Hours shift in a week (09:00 am - 03:00 pm MST)
About the role:
We are looking someone who have CustomerService experience in Lehi, UT. You will be joining us for the most critical time of the year. January 1st is the "Super Bowl" of healthcare, as new health plans launch, and our members are actively engaging with their benefits. Your primary responsibility will be to ensure a seamless and exceptional experience for them during this peak period.
Day to Day:
Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support
Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Support and cultivate office culture that aligns with their values and incorporates the outstanding aspects of the team.
Training:
1.5 weeks to prepare you for success.
Hours will be 09-3 and you cannot miss 1 day or 1 minute
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
$19 hourly 2d ago
Customer Service Representative
Trove Brands 3.4
Customer service supervisor job in Lehi, UT
Trove Brands is a privately-held house of brands including BlenderBottle, Owalaâ"¢, and Whiskwareâ"¢. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. A career at Trove Brands is not about punching the clock. Itâ€TMs about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to faceâ€"and break throughâ€"new challenges every single day.
Take the next step in your career now, scroll down to read the full role description and make your application.
As a Customer Support Specialist, youâ€TMll work closely with the customerservice team, handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind, connected service using our connection model to build loyalty and foster impactful relationships with our customers. What Youâ€TMll Do Connect via chat or email with roughly 70â€"100 customers daily.Provide primary phone support for Trove Brands.Find ways to engage in meaningful and impactful ways using our connection model.Engage in specialty assignments and project opportunities.Advocate for our customer â€" contributing to the customer voice.
Weâ€TMre looking for individuals with a service mindset. These individuals will demonstrate the ability to anticipate and adapt language to better suit the needs of an individual customer and speak with empathy and care. A successful individual in this role will recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role. Support Specialist Qualifications, Skills, and Abilities: Excellent written and verbal communication skills.Typing speed of 40â€"60 wpm with clarity.Able to perform focused, task-based work.Familiarity with helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? Youâ€TMll love it here. Among the many benefits our team members enjoy are: Comprehensive medical, dental, and vision care 401k package with employer matching Paid Time OffMaternity/Paternity leave Full indoor basketball/volleyball court Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.) Yoga studio Meditation/Nap room And much more! Trove Brands is an equal opportunity employer. Phone calls regarding this position are not accepted. xevrcyc PandoLogic. Keywords: CustomerService Representative, Location: Lehi, UT - 84043
$27k-35k yearly est. 2d ago
Customer Experience Coordinator
Odyssey House 4.1
Customer service supervisor job in Salt Lake City, UT
Odyssey House is looking for a Full Time Customer Experience Coordinator to join our Admissions Team!
Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance abuse treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,' and we mean it with all our hearts.
Location: Salt Lake City Admissions Office
Compensation: $40,000 salary
Schedule: Monday - Friday
Full-Time Benefits Include:
$9,000/year tuition eligibility
Paid continuing education/training opportunities
Monthly incentives and awards
Casual dress and atmosphere
Health insurance: medical, dental, vision, FSA, long & short-term disability
Competitive 403b Match after 1 year
Accrue up to 34 paid days off annually
Wellness perk: convert ½ of unused sick time to vacation at year-end
Sabbatical program after 5 years of service (we pay you to take a vacation!)
On-demand pay - access earned wages early (conditions apply)
Extra time off & gift packages for employees after 90 days
24/7 Employee Assistance Program (EAP) for mental health and more
Position Summary: The Customer Experience Coordinator plays a critical role in supporting Odyssey House's admissions experience, client feedback systems, and Junior Executive (JETS) engagement. Reporting to the Chief Experience Officer (CXO), this role helps shape both the individual client experience and broader strategic insight across the agency. The Coordinator bridges daily client support and systems-level feedback by organizing input from multiple stakeholders and co-leading initiatives that promote a trauma-informed, collaborative culture. This role supports de-escalation in admissions, manages LACA tracking, handles feedback collection logistics, co-facilitates internal culture-building efforts, and helps document and analyze experience trends. Additionally, the Coordinator oversees or assists with internal programming such as JETS, suggestion boxes, town halls, and podcast content-all with a focus on clarity, collaboration, and connection
Client Support & Admissions Engagement Key Duties:
Monitor LACA data for trends and bring forward recurring themes for review
Support care planning for clients deemed non-readmittable
Assist with de-escalation of clients in admissions or pre-enrollment crisis
Provide backup to the call team, particularly with youth referrals or partner engagement Support touring, onboarding, and orienting staff with client experience insight
Cadence:
Daily: LACA monitoring, admissions support, crisis de-escalation
Weekly: Core Team follow-up, staff tours, call team backup
Monthly: Readmission flag review and admission trend reporting
Client Feedback Collection & Analysis Key Duties:
Manage and organize suggestion boxes and feedback collection systems
Coordinate execution of survey efforts
Organize and store client feedback in accessible formats for CXO and leadership
Analyze collected data for trends and opportunities
Support development of reports, presentations, and solutions from insights KPIs:
Suggestion Box Audit Rate: 100% collection monthly from all programs
Survey Participation: Minimum 50% response rate from each program quarterly
KPIs:
Suggestion Box Audit Rate: 100% collection monthly from all programs
Survey Participation: Minimum 50% response rate from each program quarterly
Cadence:
Monthly: Suggestion box reviews, trend documentation
Quarterly: Survey administration, analysis, and strategy sessions
JETS Program & Departmental Collaboration Key Duties:
Coordinate the Junior Executive Team (JETS) program alongside the CXO
Plan and support mentoring sessions, team branding, and culture-building efforts
Assist in documenting collaboration outcomes, wins, and follow-ups
Co-host the agency podcast and elevate staff and client voices
Promote cross-departmental connection.
Cadence:
Weekly: JETS meetings, podcast prep, touring coordination
Monthly: Core team participation, suggestion box management
Quarterly: Program survey launch and analysis, JETS impact review
Requirements
Qualifications:
Strong analytical skills with the ability to interpret data and draw actionable insights.
Excellent organizational and project management skills.
Proficiency in data analysis tools and software.
Strong communication and presentation skills.
Ability to work collaboratively with cross-functional teams.
Prior experience in customer experience management or related roles is a plus.
Willingness to travel as required for alumni engagement events and program management.
Valid driver's license and reliable transportation (if required for inter-campus coordination)
Ability to pass a background check per Utah DHHS regulations
Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver's license.
All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customerservice to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.
Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job positions, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.
Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times.
EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Salary Description 40,000
$40k yearly 7d ago
Customer Engagment Manager
Rocketlane
Customer service supervisor job in Lehi, UT
Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.
We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.
What will you do
* Own and manage customer relationships from the point of sale through successful implementation.
* Ensure the right team (Implementation Manager (IM), POC for migrations, etc.) is available for an implementation based on scope/region.
* Lead internal handover meetings from sales and flag risks, if any.
* Lead pre-kick off, kick off calls and weekly cadences with the customer in collaboration with IM.
* Drive alignment on scope/requirements and business goals/objectives.
* Prepare and present a project plan based on inputs from all stakeholders.
* Review solution / account set up and ensure it meets customer's business objectives.
* Ensure best practices are shared with customers.
* Hold customers accountable for their deliverables.
* Proactively identify and communicate risks along with mitigation plans.
* Organize SteerCo meetings.
* Be the first point of escalation for the customer.
* Ensure delivery of signed off scope within agreed timelines.
* Drive adoption and change management processes.
* Collaborate with cross functional teams (support, partners, CS, product, engineering, etc) as required.
* Drive compliance to Implementation methodology/ process for projects executed.
* Track, report and analyse metrics.
* Share trends and learnings internally to drive process improvements and efficiencies.
You should apply
* Strong Project, risk and stakeholder management skills.
* Excellent written and verbal communication skills.
* Strong collaboration skills.
* Ability to listen and empathise with customers.
* Strong organisational and analytical skills along with attention to detail.
* 10+ years experience in customer-facing roles.
Why join us?
At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:
* Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.
* Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
* Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
* Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
* Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).
* Best-in-Class Benefits:
* Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.
* Industry-first HSA benefits.
* Flexible Time Off
* Generous 401(k) match to support your financial future.
$65k-103k yearly est. 60d+ ago
Customer Retention Specialist
AAPC
Customer service supervisor job in Salt Lake City, UT
This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value.
Responsibilities
Execute outbound and inbound renewal outreach across multiple channels (phone, email, text)
Deliver outstanding customerservice while resolving concerns that may impact retention
Identify and surface upsell and upgrade opportunities during renewal conversations
Generate qualified leads and warm handoffs to Sales teams
Maintain accurate activity, notes, and pipeline updates within CRM systems
Support retention campaigns, communication schedules, and outreach initiatives
Meet or exceed individual renewal, retention, and activity goals
Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes
Actively participate in coaching, training, and performance feedback sessions
Qualifications
Self-motivated with the ability to manage daily outreach and follow-up independently
Associate's degree or equivalent professional experience
Energetic, optimistic, and resilient in a goal-oriented environment
Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles
Strong prioritization and time-management skills
Demonstrated ability to deliver excellent customerservice and build rapport
Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools)
Technically proficient with the ability to learn new systems quickly
Clear, professional phone and written communication skills
Open to feedback, coaching, and continuous improvement
What we offer:
Base pay + incentive potential
Fun and diverse team environment
Hybrid in-office/WFH schedule
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan and company match
Who we are:
AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
$32k-41k yearly est. Auto-Apply 4d ago
Customer Engagement Manager
Dodge Construction Network
Customer service supervisor job in Salt Lake City, UT
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 5d ago
Seasonal Call Center Supervisor
Education Works 3.8
Customer service supervisor job in Salt Lake City, UT
Seasonal | Expected through April 30, 2026 Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you'll lead and develop a high-performing team of student customerservice agents while partnering closely with Intuit to deliver exceptional customer experiences.
This is a hands-on leadership role where you'll make a real impact-supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.Roles and Responsibilities
Lead & Coach:
Lead and support a team of 20-25 student call center agents
Conduct regular 1:1 coaching sessions focused on performance, development, and engagement
Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals
Identify skill gaps and partner with training and leadership teams to strengthen performance
Operational Excellence:
Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed
Partner with Workforce Management and Operations to ensure proper staffing and coverage
Ensure required training and continuous learning modules are completed on time
Uphold Intuit and EAW policies, standards, and compliance expectations
Customer & Client Support:
Handle escalated customer concerns with professionalism and care
Serve as a key liaison between agents, leadership, and clients to ensure alignment
Participate in weekly and monthly business reviews, sharing insights on team performance and trends
Escalate systemic issues and recommend process improvements when appropriate
Culture & Engagement:
Foster an inclusive, supportive team environment that balances accountability with recognition
Model professionalism, integrity, and a growth mindset
Support agent success through motivation, recognition, and clear expectations
What We're Looking For
Required Qualifications:
Associate or Bachelor's degree
3+ years of experience in a call center or customerservice environment
Experience coaching, leading, or supervising others
Proven ability to handle customer escalations effectively
Strong communication, organization, and time-management skills
Comfort working in a fast-paced, metrics-driven environment
Proficiency with Microsoft Office and basic reporting tools
High level of professionalism and discretion with confidential information
Preferred Traits:
A passion for coaching and developing others
Strong problem-solving and analytical skills
Ability to multitask and adapt in a dynamic environment
Openness to feedback and continuous improvement
Why Join Us?
Develop your leadership skills in a real-world supervisory role
Gain experience working with a well-known client (Intuit)
Make a meaningful impact on student employee success
Be part of a supportive, collaborative team culture
Build experience that strengthens your future career opportunities
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
$29k-36k yearly est. Auto-Apply 51d ago
Retail Deposits Servicing Call Center Specialist
Us Tech Solutions 4.4
Customer service supervisor job in Salt Lake City, UT
**Call Center Specialist - Retail Deposits Servicing** **Salt Lake City, UT** **6 months Contract** **Role:** + Responsible for providing quality customerservice and accurate information about depositor accounts, programs, policies and processes. + Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others.
+ Process telephone requests for account information and application processing and communicate results to the customer.
+ Maintain knowledge of comparable and competitor products.
+ Respond to email and written inquiries.
+ Responsible for the maintenance of existing accounts.
+ Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
+ Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.
**Responsibilities:**
+ CustomerService
+ Answers incoming calls
+ Reports Conditions affecting customer satisfaction
+ Performs timely and accurate follow up on account inquiries
+ Provides accurate information on deposit products offered
+ Demonstrates strong problem resolution skills
+ Solid organization and communication skills with a strong attention to detail
+ Escalates reports of exceptional service and complaints
+ Training and Development
+ Completes core corporate training and develop solid knowledge of systems
+ Self-motivation to consistently improve knowledge to advance service capabilities
+ Maintains knowledge of all Retail Servicing policies and procedures
+ Keeps all training documentation organized and remain aware of new information
+ Operates within compliance policies and procedures
+ Processing
+ Account analysis
+ Performs manual research of accounts
+ Records comments clearly
+ Processes and updates deposit applications on system
+ Makes outgoing calls to provide information and clarify questions
+ Ensures updates to the database are complete and accurate
+ Proficient in all systems necessary to provide effective customerservice
+ Other Job Functions
+ Other duties as assigned
+ Assist in other business areas as needed
+ Accurately track all work completed
+ Individual/Time Management
+ Meet or exceed department standards for productivity and quality
+ Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
+ Identify system issues and process improvements
**Experience Required**
+ Some banking experience or a customerservice background
+ Excellent knowledge of multiple business area processes and procedures
+ Excellent knowledge of applicable department systems
+ Demonstrated ability to manage multiple priorities in a time-sensitive environment
+ Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
+ Familiarity with Microsoft applications with emphasis on Word/Excel
+ Excellent oral/written communication skills
+ Excellent data entry skills
+ Proven ability to consistently meet individual/team/department goals
+ Has developed specialized skills or is multi-skilled through job-related training
+ Takes a broad perspective to problems and identifies new, less obvious solutions
+ Completes work with a limited degree of supervision
+ Proven ability to meet strict attendance guidelines
**Education:**
High School Diploma or Equivalent
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$28k-33k yearly est. 6d ago
Supervisor, Support Services
University of Utah Health
Customer service supervisor job in Salt Lake City, UT
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Hurry and apply today! Submit your application with an updated resume online at employment.utah.edu
You must upload the most recent updated resume, including all your work history and experience, to be considered.
Please provide five professional references with an email and phone number on your submitted resume or as requested through the skill survey assessment.
University of Utah Health offers fantastic career opportunities, pay, and healthcare benefits from day one! We also offer a 401 K retirement plan and a work environment that values dedication, learning, and a work-life balance. Join our team! uofuhealth.org/jobfairs.
Please check your email for any updates on this job!
Responsibilities
Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
Evaluates job performance to ensure department job standards are being maintained.
Resolves problems, provides support, and expedites service to hospital departments.
Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
Maintains department records and prepares monthly reports.
Monitors, orders and maintains stock of department supplies and equipment.
Participates in hospital committees and meetings, as assigned.
May assist in budget preparation.
Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
Ability to work flexible hours, including weekends and holidays.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, guests, and co-workers.
Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
Demonstrated organization, human relations, and effective communication skills.
Qualifications QualificationsRequired
Associate's degree in a related field, or the equivalency.
One (1) year of experience in a related area.
Depending upon department of hire, a valid, State of Utah Driver's License may be required.
Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required.
Qualifications (Preferred) Preferred
One (1) year of experience in a supervisory capacity.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.
We are University of Utah Health. healthcare.utah.edu
Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
$45k-72k yearly est. Auto-Apply 29d ago
Customer Retention Specialist
Kenect 3.8
Customer service supervisor job in Pleasant Grove, UT
About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About this role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
What you will be doing
Retention & Revenue Protection
Save $65,000 in ARR per month through proactive engagement and retention strategies.
Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns.
Make a minimum of 25 outbound dials per day to connect with customers considering cancellation.
Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
Track and report on save rates, churn reasons, and revenue impact to leadership.
Maintain accurate records of customer interactions and outcomes in CRM systems.
Follow structured save-playbooks while contributing to process improvement and new retention tactics.
Skills & qualifications
2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
Proven track record of meeting or exceeding revenue retention or quota goals.
Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
Comfortable managing high-volume customer queues while delivering quality conversations.
Ability to analyze data and articulate actionable insights to improve customer outcomes.
Proficiency with CRM and customer success platforms (Salesforce)
Our company values we hope you showcase
See it, Solve it, Get it Done
Build, Adapt, Win
Unwavering Customer Obsession
What Kenect offers
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
$34k-42k yearly est. Auto-Apply 34d ago
Eaglewood Golf Course Front of House Customer Service 21 and Older
City of North Salt Lake
Customer service supervisor job in North Salt Lake, UT
GRILL CUSTOMERSERVICE
DEPARTMENT: GOLF DEPARTMENT
GL: 55-5586-41102
JOB CLASSIFICATION: SEASONAL
PAY GRADE 1
2025 YEAR ($10-$12 PER HOUR + TIPS)
GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED
This is a job description for Front of House/CustomerService team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customerservice, efficient restaurant operations, and a pleasant dining environment.
Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team.
ESSENTIAL FUNCTIONS
Greet and welcome guests with a friendly and professional demeanor.
Assist guests in making reservations, seating arrangements, and answering their inquiries.
Take and accurately relay food and drink orders to the kitchen.
On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course.
Provide friendly and prompt service, engaging golfers in a professional and courteous manner.
Maintain accurate inventory of beverages, snacks, and supplies on the cart.
Handle cash and credit card transactions accurately, providing change as needed.
Keep detailed records of sales and reconcile cash at the end of each shift.
Ensure compliance with all cash handling and reporting procedures.
Keep the beverage cart clean, organized, and fully stocked throughout the shift.
Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently.
Report any mechanical issues or maintenance needs promptly.
Build rapport with golfers, offering a friendly and welcoming atmosphere.
Assist golfers w/ menu selections and provide information about course amenities and services.
Address any customer inquiries or concerns with professionalism and courtesy.
Ensure prompt and attentive service throughout the guest's dining experience.
Build rapport with guests, anticipate their needs, and address any concerns or special requests.
Handle guest feedback and complaints with professionalism and empathy.
Collaborate with other front-of-house staff to ensure seamless service.
Set up and maintain dining areas, ensuring tables are clean and properly set.
Clear and reset tables efficiently to accommodate incoming guests.
Assist in maintaining overall cleanliness and organization in the dining area.
Operate the point-of-sale (POS) system to input orders and process payments.
Accurately handle cash, credit card transactions, and provide change as needed.
Follow cash handling and reporting procedures accurately.
Familiarize yourself with the menu items, specials, and beverage selections.
Provide recommendations and descriptions of dishes to guests.
Communicate with the kitchen regarding guest dietary preferences and special requests.
Work closely with fellow front-of-house staff and kitchen team for efficient service.
Participate in pre-shift meetings and training sessions.
Support a positive and collaborative work environment.
JOB REQUIREMENTS
Previous customerservice or restaurant experience is a plus.
A genuine passion for providing excellent customerservice.
Effective communication and interpersonal skills.
Ability to remain calm and professional in high-pressure situations.
Ability to stand and walk for extended periods.
Lift and carry trays or items as needed.
Adherence to the restaurant's dress code and grooming standards.
Maintaining a clean and professional appearance.
Minimum age requirements as per local regulations.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Maintain a positive and friendly demeanor, enhancing the overall guest experience.
Active Food Handler's Permit upon Hiring.
Active Alcohol Service License.
As Front of House/CustomerService team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customerservice, we invite you to join our team and contribute to the success of our establishment.
$10-12 hourly 60d+ ago
Service Supervisor 1
Wheeler MacHinery 4.1
Customer service supervisor job in Salt Lake City, UT
Wheeler Machinery Co. in Salt Lake City, Utah is seeking to hire a Service Operations Supervisor for Wheeler Power Systems Field Service Operations. This role oversees and supports field service employees and customers by supervising, scheduling, and organizing daily operations. Key responsibilities include building and managing a high-performance team, handling performance management, coordinating service schedules, invoicing customers, managing resources, and participating in Caterpillar Process Improvement initiatives. The position also involves strong customer communication, opening and closing work orders, issuing purchase orders, maintaining timecards, ensuring DOT compliance, and verifying completion of all required employee training. This is a non-bargaining unit position.
Required Qualifications:
Must have an excellent safety record. Safety will be this role's top priority with a commitment to use the TRACK Safety Program.
Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
Must work well in a team environment and be willing to assist others.
Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
Attention to detail with good time management and follow up skills.
Understands the importance of equipment availability to our customers.
Will work closely with product support management to develop solutions to any customer concerns in a timely manner.
Willingness to respond to after-hour emergency calls and customer needs.
Manage employee schedules to ensure all time commitments to customers are satisfied.
Must be able to interact well with direct reports, having the desire and ability to develop employees.
Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).
Preferred Qualifications:
Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS.
1-3 years' experience with operational leadership or management.
Experience in the Power Systems and Industrial Engine markets.
__________________________________________________________________________________________________________________________
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
$33k-43k yearly est. 15d ago
Service Supervisor - Orem
ICO Multifamily Property Management LLC
Customer service supervisor job in Orem, UT
Job Description
ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah
and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate
the ICO Values. We are P³ ‐The Most Positive People on the Planet!
Have you ever wanted to run a Command Post or send out troops to save the day? As our ServiceSupervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and
several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and
operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running
smooth. It's a big job. Are you the one to take it on?
General Summary of Associate Responsibility:
To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.
Knowledge / Skills / Ability:
Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
Must be available for emergency calls nights and weekends as needed.
Preferred Education and Experience:
A high school diploma or equivalent and professional knowledge of business discipline are required.
HVAC/R certification preferred.
Ability to follow detailed oral/written instructions.
Deliver SUPERIOR customerservice.
Ability to track and inventory material and parts
Residential Standards
To provide assistance by performing general maintenance duties, to include:
Handle “on call" duties whenever needed.
Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
Keep the grounds and common areas clean at all times
Handle “on call" duties whenever needed.
Other duties as assigned.
Community Inspections and Quality Assurance Review
New construction walks as needed
Walk with landscapers monthly to ensure outstanding curb appeal
Quarterly trash shoot inspections, if applicable
Annual walk with construction/management
Prepare for HUD inspections
Financial Performance
Assist with bidding for new contracts
Ensure completion of annual capital expense projects
Maintain vendor/contractor relationships
Implement strategies for decreasing maintenance related costs
ICO Companies offers a competitive compensation package including monthly and quarterly bonuses,
401K, health, vision, dental and life insurance and discounted rent program.
$34k-53k yearly est. 22d ago
Service Supervisor - Orem
Ico Multifamily Property Management
Customer service supervisor job in Orem, UT
ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah
and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate
the ICO Values. We are P³ ‐The Most Positive People on the Planet!
Have you ever wanted to run a Command Post or send out troops to save the day? As our ServiceSupervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and
several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and
operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running
smooth. It's a big job. Are you the one to take it on?
General Summary of Associate Responsibility:
To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.
Knowledge / Skills / Ability:
Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
Must be available for emergency calls nights and weekends as needed.
Preferred Education and Experience:
A high school diploma or equivalent and professional knowledge of business discipline are required.
HVAC/R certification preferred.
Ability to follow detailed oral/written instructions.
Deliver SUPERIOR customerservice.
Ability to track and inventory material and parts
Residential Standards
To provide assistance by performing general maintenance duties, to include:
Handle “on call" duties whenever needed.
Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
Keep the grounds and common areas clean at all times
Handle “on call" duties whenever needed.
Other duties as assigned.
Community Inspections and Quality Assurance Review
New construction walks as needed
Walk with landscapers monthly to ensure outstanding curb appeal
Quarterly trash shoot inspections, if applicable
Annual walk with construction/management
Prepare for HUD inspections
Financial Performance
Assist with bidding for new contracts
Ensure completion of annual capital expense projects
Maintain vendor/contractor relationships
Implement strategies for decreasing maintenance related costs
ICO Companies offers a competitive compensation package including monthly and quarterly bonuses,
401K, health, vision, dental and life insurance and discounted rent program.
$34k-53k yearly est. 60d+ ago
HVAC Service Supervisor
Expert Services-Plumbing, Heating, Air & Electrical
Customer service supervisor job in Orem, UT
Job Description
Expert Services - Plumbing, Heating, Air & Electrical is currently seeking a full-time ServiceSupervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as:
401(k) plan with a match
Medical and dental options
VASA gym membership
Paid company holidays
Paid vacations
Weekly company meals
Engaging company events
If you're ready for a stable position with a reputable company, we encourage you to apply.
ABOUT OUR COMPANY
Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.
We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture.
YOUR SCHEDULE
The HVAC ServiceSupervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day.
YOUR DAY
As the HVAC ServiceSupervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members.
REQUIREMENTS
5+ years of experience with EPA and RMGA or NATE certification
Strong communication skills
Residential service experience
Writing skills and sales experience are preferred but not required.
ARE YOU READY FOR THIS EXCITING OPPORTUNITY?
If you're interested in joining Expert Services as our HVAC ServiceSupervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us!
Must have the ability to pass a background check and drug screening test.
$34k-53k yearly est. 2d ago
HVAC Service Supervisor
Expert Services
Customer service supervisor job in Orem, UT
Expert Services - Plumbing, Heating, Air & Electrical is currently seeking a full-time ServiceSupervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as:
401(k) plan with a match
Medical and dental options
VASA gym membership
Paid company holidays
Paid vacations
Weekly company meals
Engaging company events
If you're ready for a stable position with a reputable company, we encourage you to apply.
ABOUT OUR COMPANY
Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.
We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture.
YOUR SCHEDULE
The HVAC ServiceSupervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day.
YOUR DAY
As the HVAC ServiceSupervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members.
REQUIREMENTS
5+ years of experience with EPA and RMGA or NATE certification
Strong communication skills
Residential service experience
Writing skills and sales experience are preferred but not required.
ARE YOU READY FOR THIS EXCITING OPPORTUNITY?
If you're interested in joining Expert Services as our HVAC ServiceSupervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us!
Must have the ability to pass a background check and drug screening test.
$34k-53k yearly est. 60d+ ago
Nutrition Services Supervisor
Intermountain Health 3.9
Customer service supervisor job in Murray, UT
Responsible for daily operations of at least one of the following areas within Culinary Services; retail, catering, or patient meals. This role provides direction related to creating an exceptional experience for patients and guests. This position will oversee operations of this service line under the direction of a manager, following system-level best practice standards, supporting quality initiatives, meeting regulatory compliance, supervising caregivers, and realizing consumer expectations. Responsible for hiring, coaching, and counseling of staff on performance issues. Usually spends at least 50% of the time performing administrative/supervisory duties.
At Intermountain, we are not your standard institutional hospital food. Our hospitals employ professional chefs, culinary leaders, cooks, and nutrition care associates. We treat our hospitals and catering events like hotels, with restaurant-quality cafes and a guest-centric culture of hospitality for our patients and caregivers.
With high-quality food as medicine, we bring new life into the world of hospital nutrition services and are making a difference in the lives of our patients every day.
**Work Schedule**
+ **Full Time, 40 hours per week**
+ **Availability Needed:** Friday-Tuesday, variable shifts assigned to support business needs between 6:00am-11:00pm
+ **Variable Shifts:** 5:30am-2:30pm, 12:30pm-9:00pm, 2:30pm-11:00pm
+ Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here for more details (*****************************************************************************************
**Essential Functions**
+ Leads team and daily operations of assigned areas and ensures tasks are completed.
+ Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.
+ Manages employees to ensure that food safety standards and regulatory guidelines are met.
+ Assists in scheduling to ensure appropriate level of staffing and coverage for vacation and call-ins within budget. Manages overtime and premium pay with budget.
+ Resolves issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing.
+ May lead patient areas and has competency in modified diets and patient meal standard works
+ Implements established best practices to deliver exceptional care and service at the appropriate cost.
+ Assists in keeping storage areas clean and organized to ensure all Joint Commission and Health Department guidelines are followed.
**Skills**
+ Food Service
+ People Management
+ Hospitality
+ Computer Literacy
+ Interpersonal Communication
+ Food Safety and Sanitation
+ Problem Solving
**Qualifications**
+ **Food Handler Permit or ServSafe certification is required by first day of work**
+ **ServSafe certification obtained within 90 days of hire date if not current.**
+ **Two or more year of experience in fast food management, including problem solving, interviewing, training and coaching team members**
+ Demonstrated ability to work in a commercial kitchen.
+ Demonstrated ability to lead a diverse team
+ Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment
+ Demonstrated highly effective verbal, written, interpersonal, and communication skills.
+ Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
+ Preferred: Certified Dietary Manager Certification
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.
**Location:**
Intermountain Health Intermountain Medical Center
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$21.70 - $31.90
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
How much does a customer service supervisor earn in West Valley City, UT?
The average customer service supervisor in West Valley City, UT earns between $24,000 and $42,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in West Valley City, UT
$32,000
What are the biggest employers of Customer Service Supervisors in West Valley City, UT?
The biggest employers of Customer Service Supervisors in West Valley City, UT are: