Customer service supervisor jobs in White Plains, NY

Hourly Rate Range: $43.58 - $46.15 When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials. We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us! We have an exciting opportunity for a Full-Time Team Leader, RN to join Heritage Manor. The Team Leader LTC is responsible to provide leadership, direction and support in accordance with the goals and objectives of Christian Health and Nursing Department. Such supervision must be in accordance with current Federal, State and local standards, guidelines and regulations that govern the facility and as may be required by the Director/Assistant Director or Shift Supervisor to ensure that the highest degree of quality care is maintained at all times. Demonstrates an understanding of, and embraces, the mission statement of Christian Health. Competencies: Ensures that all personnel involved in providing care to the resident are aware of the Plan of Care in administering daily care to the resident. Review incident reports and initiate investigation. Attend Interdisciplinary meetings and reviews Plan of Care with resident/families and charts notes in an informative and descriptive manner that reflects the care provided to the resident as well as the residents' response to the care. Notifies the resident's attending physician and next of kin when there is a change in the resident's condition. Completes accident/incident reports, as necessary. Accompanies WOCN in weekly wound rounds. Review weekly wound logs; ensures that new wounds are measured and log is completed. Ensures appropriate interventions are ordered and in place and that weekly assessment are being completed by wing nurse. Monitor call bell response time. Participates in the maintenance of the infection control program for monitoring communicable and/or infectious diseases among the residents and personnel. Reviews, prepares and administers medications and treatments as ordered by the physician and within the guidelines of good nursing practice. Develops work assignments and/or assists in completing and performing such tasks. Reviews medication administration records for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop policies. Directs the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care facility ensuring that policy and procedures are followed. Admits, transfers, and discharges residents as required. Provides direct patient care. Obtains sputum, urine and other lab tests as ordered. Makes independent decisions concerning nursing care. Ensures resident's rights are being met by all nursing staff. Ensures that narcotic records are accurate for shift, for the unit Omni cell and for those residents assigned. Notifies the Supervisor of all drug and narcotic discrepancies noted on your shift. Maintains effective discipline through communication, coaching, counseling and corrective action. Completes performance evaluations for Certified Nursing Assistants and provide feedback to staff regarding performance. Consults with the resident's physician in planning resident care, treatment, rehabilitation, etc. as necessary. Schedules daily rounds to observe resident status, staff needs, as well as staff adherence to Policy and Procedure. Maintains the confidentiality of all resident care information and staff maintains resident's dignity and confidentiality. Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Supervisor. Assures that a stock level of medications, medical supplies, equipment, etc. is maintained on premises at all times to adequately meet the needs of the resident. Meets with residents, and/or family members, as necessary. Reports problem areas to the Supervisor. Assists the staff nurse in monitoring seriously ill residents. Gives/receives the nursing report upon reporting in and ending shift duty hours. Orders prescribed medications, supplies and equipment as necessary and in accordance with established policies. Participates in the orientation of new residents/family members to facility. Ensures that all nursing service personnel follow established departmental policies and procedures. Transcribes physician's orders to electronic Physician Order record, medications administration records and treatment/care plan as required. Provides information to the Quality Assurance and Assessment Committee as requested. Monitors shift's personnel to assure that they are following established safety regulations in the use of equipment and supplies. Keeps the Supervisor informed of the status of residents and problem areas through written/oral reports. Recommends to the supervisor the equipment and supply needs of the department. Reports problem areas to the Supervisor. Performs administrative duties such as completing Medical forms, reports, evaluations, studies, charting, etc. as necessary. Monitors medication passes and treatment schedules to assure that medications are being administered as ordered and that treatments are provided as scheduled. Requisitions and arranges for diagnostic and therapeutic services as ordered by the physician and in accordance with established procedures as necessary. Administers professional services such as; catheterization, tube feeding, suction, applying and changing dressings/bandages, packs, colostomy, and drainage bags, taking blood, giving massages and range of motion exercises, care of the dead/dying, etc. as required. Develops work assignments, and/or assists Staff nurses in completing and performing such tasks. Conduct regular rounding & makes reports and recommendations to Nursing Administration concerning operations of their unit. Attends and participates in continuing educational programs designed to keep abreast of changes in this profession, as well as to maintain licensure on a current status. Participates in survey (inspections) made by authorized government agencies. Assists in the preparation of the Nursing Services Department's budget for equipment, supplies and labor. Assists in developing, implementing and maintaining safety standards, infection control protocols and procedures for reporting hazardous conditions or equipment. Carries out QAPI roles and responsibilities as assigned in an effort to improve processes involved in health care delivery and resident quality of life. Follows established policies and procedures in support of CH QAPI efforts to ensure high quality care. Qualifications: Must possess, as a minimum, one year experience in a hospital, long-term care facility, or other related health care facility. Must have training in rehabilitative and restorative nursing practices. Must possess a current, unencumbered license to practice as a RN in New Jersey. Schedule: 8am-4pm, Monday - Friday. Education: A graduate of an accredited school of nursing. BSN Preferred. Christian Health offers a wide variety of benefits to full-time employees that includes: Discounted health insurance Dental Program Paid Vacation, Personal days, Holidays and New Jersey Sick leave 401k plan for all employees who are 21 or older Group Life Insurance & Voluntary Life Insurance Tuition Reimbursement Flexible Benefit plan Employee Assistance Program Direct Deposit Credit Union Child Day Care Center on campus Gift shop on campus Free onsite parking on campus Free meals for all employees Pay differentials Exclusive employee discounts and special offers Access to earned wages prior to payday If you are interested in this great opportunity, please apply today on our website listed below. *************************************

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

CLIENT SERVICES TEAM - Rye Brook, NY Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of client/customer service and hospitality to all clients/prospective clients Share pricing and class information with prospective clients Deliver Megaformer machine demos to new clients Complete studio tours with new clients Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience Ensure complete knowledge of Mariana Tek system Assist Management with day-to-day operations of the studio Ensure prompt response to studio emails; notify Studio Manager if needed Understand SLT product knowledge, policies and procedures for retail operations Complete basic Megaformer machine maintenance Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience Assist in retail inventory at the end of the month Complete opening and/or closing checklists Perform other studio duties as needed QUALIFICATIONS Mariana Tek software experience a plus Leadership experience a plus Must have superior customer service skills Must have excellent interpersonal skills and a service-oriented outlook Must be highly organized Ability to work independently as well as on a team Should have a strong ability to communicate clearly with team members, clients and senior management Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS Must be available to work: Minimum of three shifts per week; minimum 4 hours each Ability to work flexible hours; early morning/late night/ weekends Some holidays (open year-round) SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

With limited guidance from the Project Specialist in, Customer Assistance, the Specialist will support the Project Specialist and the ORU Clean Energy Market Operations group in billing oversight related to Community Distributed Generation (CDG), Value of Distributed Energy Resources (VDER), and NJ Community Solar Energy Program (CSEP). The Specialist will be responsible for review and approval of monthly billing and reporting of CDG/CSEP projects to Developers and internal/external customers as well as the timely handling, review, and processing of allocation lists. The Specialist will be responsible to answer any billing inquiries related to the Climate Leadership and Community Protection Act (CLCPA) initiatives. The Specialist will assist the Project Specialist in the development and implementation of new billing processes and procedures as new rate designs become available and will assist in updating and maintaining existing procedures and training documents. The Specialist will be responsible to assist with training within the department and organization as needed and be responsible for CDG/CSEP performance reporting. Required Education/Experience Bachelor's Degree and with a minimum of two years related work experience or Associate's Degree and with a minimum of four years related work experience or High School Diploma/GED and with a minimum of five years of related work experience Relevant Work Experience Related work is defined as customer service or regulatory experience, required. Strong leadership and verbal and written communications skills are required. Strong analytical, planning and problem-solving abilities are also required, required. Must be well organized, detail oriented, flexible to handle multiple assignments and able to meet deadlines, required. Must be able to exercise sound judgment, required. Must possess excellent interpersonal skills and the ability to interact with people including customers and all levels of management, required. Must be able to adapt quickly and change priorities as directed, required. Must possess excellent listening, oral and written communication skills, and have the ability to effectively interact with internal and external customers, support staff, and various levels of management, required. Demonstrated proficiency in Microsoft Office applications (Excel, PowerPoint, and Word) is required. Advanced proficiency in Excel is preferred. Experience creating and delivering presentations, preferred. Possess excellent working knowledge of the Customer Care and Billing System (CC&B) but not limited to experience and knowledge of other customer systems, preferred. Knowledge of Advanced Metering Infrastructure (AMI) and Meter Data Management Systems (MDMS), preferred. Familiarity of electric and gas tariffs and rates, preferred. Licenses and Certifications Driver's License Required Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able and willing to travel as needed. Core Responsibilities Commitment to the Way We Work Principles and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security. Serves as primary point of contact for internal and external billing inquiries related to CDG/CSEP projects. Responsible for billing validation and oversight, as well as preparation of monthly CDG/CSEP reporting and periodic performance reporting. Responsible for onboarding of CDG/CSEP Project into billing system. Will serve as primary point of contact for Customer Assistance for external customer billing questions and escalations related to CLCPA, VDER CDG, and CSEP. Communication with customers can be written, by phone, or in person. Works with Project Specialist and the Customer Assistance department regarding billing changes related to CLCPA, CDG and CSEP as needed. Specialist is expected to develop an understanding of current billing systems, interim billing solutions, and may be required to participate on teams to develop future enhancements. Coordinates and maintains inter/intra departmental communication associated with the development of community distributed generation projects to ensure conformance with associated rates and tariffs. The Specialist will fill in for Project Specialist as needed at NYPSC and NJ BPU conferences and working group meetings related to CLCPA, VDER, CDG, or CSEP. Participates in the Companys emergency management processes and storm plans as required. Performs other related tasks and assignments as required.

Trexquant, a leading quantitative hedge fund, is seeking an Office Manager to oversee daily operations and support our fast-paced, collaborative environment. This role ensures smooth office functioning, provides administrative support, and helps maintain our high-performance culture. Responsibilities * Manage office operations, vendors, and budgets * Support executives with scheduling, travel, and meetings * Coordinate team events, setup and breakdown * Maintain a professional and efficient work environment * Ensure compliance with workplace and confidentiality standards * Ensuring rooms and common areas are clean and presentable. Performing routine and preventive maintenance on equipment * Conducting inventory of supplies and ensuring office spaces are stocked with necessary items

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: * Providing a warm and professional welcome to visitors and users of the lab at reception. * Effectively handling phone and in person requests for assistance. * A keen attention to detail to anticipate Member needs. * Opening and closing the lab location so that its ready for business and meeting our brand standards. * Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. * Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. * Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. * Creating a community through contributions to member events and fostering ways to engage members and the local community. * Generating interest in the lab by assisting with certain local marketing activities. * Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. * Updating, charging, and maintaining accurate member information in billing software. * Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. * Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: * Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. * Support and interact with members, visitors and lab staff * Hearing - Ability to receive detailed information through oral and telephone communication. * Talking - Clearly expresses ideas by means of spoken word. * Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) * Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks and Benefits: * Competitive hourly rate * Paid sick leave * Potential bonus up to $500 per quarter * 50% Paid Short-Term and Long-Term Disability * 401K -through TriNet & Empower Retirement Services * Employee Assistance Program (EAP) * Commuter Benefits * Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more * Generous Paid Time Off, Sick Time and company paid holidays * Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. * Employee Referral Program Essential Knowledge, Skills, and Abilities: * Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills * Experience in delivering a high level of hospitality and handling customer service request * Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision * A high attention to detail and being keen to deliver great experiences * Being a self starter but being open and willing to take direction * Knowledge of Microsoft Office suite, including Word, Excel and Outlook * Planning, managing, and executing events or meetings * High School Diploma or equivalent * Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

The Service Desk Supervisor role is responsible for supporting daily Service Desk operations and ensuring that end users receive timely and effective assistance. This includes supervising frontline support staff, coordinating incident and request workflows, and overseeing basic procedures related to the identification, prioritization, and resolution of service issues. The supervisor will collaborate with a managed services call center as well as internal desktop support team members to maintain consistent quality of service across BioReference Health LLC. The Supervisor will support Desktop Services operations, partially outsourced and partially internal and will work closely with the Director of Operations, IT Infrastructure & Operations to contribute to continuous improvement of technologies and processes supporting end users. Responsibilities: Duties may include but are not necessarily limited to the following: * Oversee day-to-day Service Desk operations including incident management, service request fulfillment, ticket escalations, and tracking of service commitments. * Ensure adherence to ITIL processes, specifically Incident, Request, Problem, and Knowledge Management. * Maintain and help improve SLAs, KPIs, and service quality metrics in coordination with the Director of Operations. * Drive continuous service improvement initiatives to enhance responsiveness, user satisfaction, and operational efficiency. * Support compliance-related processes and documentation relevant to SOX, SOC 2, and internal audit functions, ensuring controlled handling of confidential information. * Facilitate and support the installation, testing, and setup of new hardware and software. * Assist desktop engineers with escalated or complex issues as needed. * Provide hands-on technical support as required, including software installation, hardware configuration, system/application setup, and backup processes. * Validate and test fixes to ensure proper resolution and avoid recurring issues. * Supervise Level I -- Level II internal support staff, offering coaching, guidance, and support to improve team performance and technical capabilities. * Manage scheduling, workload assignments, and coverage planning to ensure consistent support availability. * Conduct performance feedback discussions, assist with hiring processes, and support training and development of team members. * Lead by example and foster a service-oriented culture emphasizing ownership, responsiveness, and continual improvement. * Monitor Service Desk and Desktop Support performance metrics and escalate trends affecting service quality. * Capture and analyze operational data to make recommendations for process improvements. * Assist in enforcing policies, procedures, and standards to ensure consistent service levels. * Promote effective collaboration between Service Desk, Desktop Support, Infrastructure, and other IT teams. * Support tracking of IT inventory, deployment of devices, and forecasting equipment needs. * Assist with IT purchasing and asset lifecycle processes in coordination with Infrastructure & Operations leadership. Qualifications * Bachelor's degree preferred; equivalent experience considered. * 2--4+ years of IT support or service desk experience; healthcare experience is a plus. * Strong organizational, communication, and follow-up skills; ability to multitask in a fast-paced environment. * Experience providing guidance or mentorship to junior technical staff. * Familiarity with ITIL processes and incident/request workflows. * Basic understanding of asset management and compliance-related requirements (e.g., SOX, SOC 2). * Strong written and verbal communication skills; ability to interact professionally with stakeholders at all levels. * Proficiency with Microsoft Office tools; familiarity with Visio and project-tracking tools is helpful. * Working knowledge of Microsoft technologies including Windows, M365, and user/device administration. * Exposure to cloud environments such as Azure is a plus. * Awareness of security best practices and standard end-user support procedures. BioReference Health, LLC is an Equal Opportunity Employer. This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority.

About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. Primary Duties/Responsibilities: Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. Manage call escalations for customers with appointments, and scheduling conflicts. Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. Computer skills are required. Incumbent must have a passion for serving customers and providing an exceptional customer experience. Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. Qualifications Education/Experience/Background: Bachelor's Degree or 5 years of experience managing a team. Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. Plumbing experience is a plus, but not required. Direct supervision of union workforce. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of NYS Regulations, meter testing and NY Sanitary Code. Budgeting for Meter Service operations. Required Certification/Licenses/Training: Valid Driver's License. New York State Backflow Testing Certification (not required for employment). Additional Information Pay Range: $73000 to $89000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Service Assurance Center Enterprise Accounts Specialist. Allied Universal's SAC operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. An integral part of our Center is Post Watch™, a real-time schedule monitoring system that records the actual arrival and departure times of officers at their assigned posts. In addition, Post Watch immediately flags a post where an officer has not arrived on time, triggering an operator to contact the site to verify arrival or begin the escalating process searching for a replacement who meets the requirements of that post. The Enterprise Accounts Specialist is responsible for monitoring high-profile Enterprise Accounts by identifying gaps in scheduled service, documenting schedule changes, coordinating responses to emergency situations, and ensuring all issues identified during their shift are accurately documented and escalated to SAC and/or branch leadership. RESPONSIBILITIES: Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports Train/retrain officers on call-in procedures Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing Receive calls from Allied Universal employees and transfer calls to appropriate personnel Create and distribute after-action reports directly to the client QUALIFICATIONS (MUST HAVE): High School diploma or equivalent Minimum of one (1) year of prior customer service experience Ability to navigate a web-based system and type while assisting callers Experience working in a team environment as well as independently Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone Highly motivated self-starter PREFERRED QUALIFICATIONS (NICE TO HAVE): Service Assurance Center Specialist experience Knowledge of Allied Universal field operations Prior call center, dispatch, or command/control center experience Scheduling experience BENEFITS: Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Pay Rate: $22 / hour Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1497731

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Call Center Working Supervisor - Onsite Only Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5-10 employees. Note: This working supervisor position requires managing call queues and taking calls as needed. Advantages of this position include: Full benefits including healthcare, 401K and Paid time off. A staffing team is available to assist you in hiring new staff as needed Multi-year contract This position is responsible for providing quality and efficient customer service to customers through the daily supervision of a team of 1-10+ employees to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, this position is responsible for assisting the Program Manager with development, analyses, staffing, training, scheduling, and reward/recognition/incentive programs. Will primarily supervise CSRs (Customer Service Representatives) / Switchboard Operators. Please note that these terms are used interchangeably. Essential Duties and Responsibilities : Supervisor is responsible for the daily operation of the call center. Establishes work procedures and processes that support company and departmental standards. Designs and implements monthly schedule for all employee shifts. Understands call center key metrics and KPIs (Key Performance Indicators). Willingness to take calls to maintain KPIs and work CSR shifts if alternative coverage cannot be found. Provides daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner. Promotes positive work environment by establishing rapport and initiating relationships with CSRs and other Magellan personnel and client personnel. Monitors and logs employee performance according to contract KPIs and company policy. Coach staff regarding performance and project policies and procedures. Identify possible performance improvement opportunities and suggest methods to improve operations efficiency. Recognize employee problems, and effectively resolve them while fully communicating with upper management. Assists employees who experience work-related problems by providing appropriate coaching, counseling, direction, and resolution. Addressing performance deficiencies as soon as possible and process personnel actions including warnings and terminations within required time frames. Supervisors communicate call center activities and performance status to Magellan manager via scheduled bi-weekly meetings and other ad-hoc communications as necessary. Meets regularly with client staff and builds rapport at the client facility. Conducts annual employee reviews. Review and approval vacation requests and time cards. Generates manning requests to hire new employees. Onboards new employees. Other tasks as assigned. Key requirements for this position include: Must be a US Citizen and have a Real ID. One (1) or more years of call center experience. Six or more months of call center supervisory experience. Ability to regularly interface with Magellan and client management Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline Experience onboarding, training and managing call center service representatives Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time. Experience with Microsoft Office software including Word, Excel, Outlook and Teams. Experience with payroll systems such as ADP is a plus. Experience with Cisco, Nortel or other Call Center software is a plus. Strong written and verbal communication skills. We encourage veterans to apply.

Job DescriptionWe are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

We are seeking a detail-oriented and experienced Call Center Supervisor to oversee a team of Intake and Outbound Representatives handling sensitive, high-volume claimant interactions. The Supervisor will be responsible for ensuring quality, compliance, team performance, and client satisfaction, while supporting daily operations and coaching a team of 10-15 agents. Key Responsibilities Team Management & Daily Operations Supervise, schedule, and support a team of 10-15 Call Center Representatives. Monitor call queues, response times, and service level metrics in real time. Ensure appropriate coverage during high-volume spikes or time-sensitive campaigns. Serve as the first point of escalation for challenging or sensitive calls. Performance Management Track and review agent productivity, attendance, and call metrics. Provide coaching, feedback, and recognition to team members. Assist with onboarding and training reinforcement for new hires. Process & Workflow Oversight Enforce consistent use of scripts, intake protocols, and CRM documentation standards. Recommend improvements to workflows, escalation processes, and call handling. Cross-Department Collaboration Communicate campaign-specific updates, process changes, or urgent instructions across teams. Partner with leadership and technical support to resolve operational issues. Required Qualifications 1-3 years of experience in a call center supervisory role. Experience in high-volume, compliance-driven environments strongly preferred. Strong understanding of call center KPIs and performance metrics. Excellent communication, coaching, and problem-solving skills. Familiarity with call center systems such as dialers, CRMs, and e-signature platforms. Bilingual (Spanish) skills are a plus.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Job DescriptionSalary: $16.50 per hour CLIENT SERVICES TEAM Rye Brook, NY Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of client/customer service and hospitality to all clients/prospective clients Share pricing and class information with prospective clients Deliver Megaformer machine demos to new clients Complete studio tours with new clients Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience Ensure complete knowledge of Mariana Tek system Assist Management with day-to-day operations of the studio Ensure prompt response to studio emails; notify Studio Manager if needed Understand SLT product knowledge, policies and procedures for retail operations Complete basic Megaformer machine maintenance Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience Assist in retail inventory at the end of the month Complete opening and/or closing checklists Perform other studio duties as needed QUALIFICATIONS Mariana Tek software experience a plus Leadership experience a plus Must have superior customer service skills Must have excellent interpersonal skills and a service-oriented outlook Must be highly organized Ability to work independently as well as on a team Should have a strong ability to communicate clearly with team members, clients and senior management Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS Must be available to work: Minimum of three shifts per week; minimum 4 hours each Ability to work flexible hours; early morning/late night/ weekends Some holidays (open year-round) SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.