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Become A Customer Service Team Lead

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Working As A Customer Service Team Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Service Team Lead Do At Via

* Become an expert on Via – develop an in-depth understanding of our service and our philosophy so that you can train and manage a team
* Manage a team of 10
* Member Services Associates and empower them to provide an impeccable level of customer service across multiple support platforms (email, SMS, and some phone)
* Lead by example and step in on the front line when necessary; provide support when issues need escalation
* Be proactive about streamlining processes and improving inefficiencies

What Does A Customer Service Team Lead Do At Goodwill of The Finger Lakes

* 1. Serves as Manager on Duty as dictated by schedule:
* Ensures safe work practices are followed at all times
* Ensures the facility is neat, clean and organized to prevent injury or accident.
* Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
* Assists with supervising the daily cash drawer balances and deposits of store receipts:
* Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
* Balances cash and deposits store receipts as required.
* Assists with the transmission of all required reports.
* Assists with the supervision of all employees.
* Reviews customer concerns and resolves appropriately.
* Maintains facility in a neat, clean and organized fashion at all times.
* Performs the duties of team members as staffing needs arise.
* Maintains proper security of all company assets.
* Assists the Store Manager with store employee meetings as necessary for employees in assigned operation.
* Assists in ensuring that store equipment is kept in proper working order.
* Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
* Contributes to the effectiveness of the store by performing all other tasks as assigned.
* Indirectly supervises store team members, volunteers and community service personnel in assigned operation in accordance with the organization's policies and applicable laws

What Does A Customer Service Team Lead Do At Ricoh Americas Corporation

* An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.
* Assists with new MS site implementation.
* Utilizes TRAC for tracking onsite services
* Understand site requirements and performing associated duties
* Knowledgeable of all area services within assigned accounts
* Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
* Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
* Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
* Fills in for absences or vacations of the onsite resources, may include site supervisor.
* Coordinates all aspects of services, which entails traveling to and from various accounts.
* Answer questions for the other staff during completion of in-house and off-site services.
* Creates and maintains a customer-focused environment.
* Is responsible for customer satisfaction by engaging end-user feedback.
* Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
* Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
* Routinely identifies and documents process improvement suggestions and communicates them to management.
* Assists in the training of new and existing employees.
* Focus daily time to overseeing employee work and answering questions.
* Ensures field compliance with RICOH Service Excellence performance requirements.
* Proactively manage service requests for hardware and software solutions in the service center.
* Arrange for service calls and follow through on escalations
* Effectively escalate technical issues as defined in site procedures guide
* May order operational supplies for support of contracted services per procedures guide
* Collects data for the completion of the Monthly Management Report as directed
* Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
* Other duties as assigned

What Does A Customer Service Team Lead Do At GKN

* Ensure safe working environment.
* Manage team based on Employee Involvement and Continuous Improvement principles
* Provides uncompromising service to all customers through accurate and timely processing of orders, shipments and inquiries.
* Records and processes orders and/or inquiries received via EDI, email, telephone, and/or through personal customer contact.
* Provides pricing, availability, and schedule information within established guidelines.
* Ensure alignment of ERP system parameters and rigorous management of Master Data for all sales (order to invoice).
* Provide input to drive MPS activities related to customer forecasts and orders and support the SIOP Demand Planning process.
* Researches and obtains resolution of variety of customer complaints and issues, and manage customer relationship in crisis situation, along with proactively communicating/escalating potential delivery issues to the management team to mitigate supply risks.
* Serves as communication link between customers and sales staff to assure responsiveness.
* Tracks order activity and alerts appropriate staff of any potential delivery problems
* Expedites the delivery of selected orders.
* Supports achievement of appropriate supply chain metrics (CDSA, FG Inventory Turns, etc.)
* Coordinate with all departments to ensure fulfilment of customer requests.
* Resolution of technical difficulties and issues with the customer.
* Responsible for Customer Service Representatives and shall provide leadership, vision and direction; select, train, develop, motivate and manage the performance and engagement of CSR’s
* Complete special projects or tasks as assigned by the Supply Chain Manage
* About you

What Does A Customer Service Team Lead Do At Meijer

* Ensuring full service carryout for all customers as policy dictates
* Maintaining a friendly selling approach to customers that is in line with commitment to the Meijer Friendly program
* Overseeing and ensuring prompt, efficient and accurate check out of customers
* Developing and implementing solutions for problems and issues that will arise on the front-end
* Maintaining productive, clean, organized, well-stocked front-end operation within stated guidelines
* Exhibiting, training, ensuring and enforcing proper scanning and bagging procedures
* Controlling and minimizing inventory shrinkage ensuring proper register procedures, properly recording sales and following (checkpoint) electronic article surveillance procedures
* Managing the cashier performance reporting process and coach/discipline team members
* Communicating all price discrepancies to the Freshness and Pricing Manager
* Ensuring the execution of proper training to all team members regarding company policies/procedures
* Ensuring compliance with all federal and state regulations regarding governmental programs
* Maintaining company standards regarding the parking lot and exterior of the location, including trash receptacles, sidewalk area and entryway areas
* Proper training of all new front-end team members regarding all company policies, procedures and programs regarding front-end operations
* Enforcing dress code and grooming standards to Meijer policy
* Writing and managing the front-end schedules in order to achieve first class service levels while achieving expense control objectives

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Customer Service Team Lead jobs

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Customer Service Team Lead Career Paths

Customer Service Team Lead
Billing Specialist Home Health Aid Security Officer
Account Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Operations Manager General Manager Account Executive
Business Development Manager
9 Yearsyrs
General Manager Driver Call Center Representative
Call Center Manager
6 Yearsyrs
General Manager Property Manager Collections Specialist
Collections Manager
5 Yearsyrs
Sales Manager Personal Banker Credit Analyst
Credit Manager
5 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Project Manager Program Manager Marketing Manager
Director Of Sales And Marketing
9 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Sales Manager Branch Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Billing Specialist Specialist Account Manager
National Account Manager
8 Yearsyrs
Operations Manager Branch Manager Account Executive
Office Manager
5 Yearsyrs
Specialist Account Manager
Product Manager
7 Yearsyrs
Account Executive Territory Manager Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Technical Support Specialist Business Analyst Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Customer Service Team Lead Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • German

  • Japanese

  • Italian

  • Chinese

  • Arabic

  • Mandarin

  • Carrier

  • Hindi

  • Korean

  • Bengali

  • Russian

  • Thai

  • Urdu

  • Telugu

  • Vietnamese

  • Hmong

  • Zulu

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Customer Service Team Lead

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Customer Service Team Lead Education

Customer Service Team Lead

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Real Customer Service Team Lead Salaries

Job Title Company Location Start Date Salary
Lead Buyer, Seat Systems Customer Team Brose North America, Inc. Auburn Hills, MI Apr 11, 2013 $84,420
Lead Buyer, Seat Systems Customer Team Brose North America, Inc. Auburn Hills, MI Oct 01, 2011 $84,420
Lead Buyer, Seat Systems Customer Team Brose North America Inc. Auburn Hills, MI Nov 15, 2011 $84,420
Customer Service Team Lead Imdsoft Inc. Needham, MA Sep 30, 2010 $64,700

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Top Skills for A Customer Service Team Lead


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Top Customer Service Team Lead Skills

  1. Customer Service Reps
  2. Ensure Customer Satisfaction
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Handled supervisor calls for department to allow customer service reps to take other calls that were waiting.
  • Monitored service levels, call volumes and schedules; took action needed to ensure customer satisfaction and efficiency.
  • Answered inbound calls providing network/claim status/phone numbers for insurance/medical management companies.
  • Resolved customer complaints, issues or feedback.
  • Assist supervisors with escalated telephone calls from members and providers and brokers.

Top Customer Service Team Lead Employers

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