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The differences between customer service team leads and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service team lead, becoming an assistant customer service manager takes usually requires 4-6 years. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer service team lead include HR, inbound calls and product knowledge. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service Team Lead | Assistant Customer Service Manager | |
| Yearly salary | $36,623 | $34,118 |
| Hourly rate | $17.61 | $16.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 249,105 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 43% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service team leads and assistant customer service managers have different pay scales, as shown below.
| Customer Service Team Lead | Assistant Customer Service Manager | |
| Average salary | $36,623 | $34,118 |
| Salary range | Between $28,000 And $47,000 | Between $28,000 And $41,000 |
| Highest paying City | Baltimore, MD | - |
| Highest paying state | Rhode Island | - |
| Best paying company | Santander Bank | - |
| Best paying industry | Insurance | - |
There are a few differences between a customer service team lead and an assistant customer service manager in terms of educational background:
| Customer Service Team Lead | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer service team leads' and assistant customer service managers' demographics:
| Customer Service Team Lead | Assistant Customer Service Manager | |
| Average age | 40 | 47 |
| Gender ratio | Male, 35.2% Female, 64.8% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |