Customer service team lead demographics and statistics in the US
Customer service team lead demographics research summary. Zippia estimates customer service team lead demographics and statistics in the United States by using a database of 30 million profiles. Our customer service team lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service team leads after extensive research and analysis:
- There are over 263,747 customer service team leads currently employed in the United States.
- 64.8% of all customer service team leads are women, while 35.2% are men.
- The average customer service team lead age is 40 years old.
- The most common ethnicity of customer service team leads is White (55.0%), followed by Hispanic or Latino (20.1%), Black or African American (12.0%) and Asian (6.9%).
- Customer service team leads are most in-demand in New York, NY.
- The insurance industry is the highest-paying for customer service team leads.
- Baltimore, MD pays an annual average wage of $44,473, the highest in the US.
- In 2022, women customer service team leads earned 97% of what men earned.
- 7% of all customer service team leads are LGBT.
- Delaware is the best state for customer service team leads to live.
- Customer service team leads are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer service team lead demographics by:
Customer service team lead gender statistics
64.8% of customer service team leads are women and 35.2% of customer service team leads are men.
- Female, 64.8%
- Male, 35.2%
Customer service team lead gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.8% |
| Male | 35.2% |
Customer service team lead gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$38,546
Female income
$37,223
Customer service team lead gender ratio over time
This data breaks down the percentage of men and women in customer service team lead positions over time. Currently, 64.8% of customer service team leads are female.
Customer service team lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.41% | 66.59% |
| 2011 | 33.26% | 66.74% |
| 2012 | 34.81% | 65.19% |
| 2013 | 35.27% | 64.73% |
| 2014 | 35.80% | 64.20% |
| 2015 | 35.68% | 64.32% |
| 2016 | 36.26% | 63.74% |
| 2017 | 36.71% | 63.29% |
| 2018 | 35.35% | 64.65% |
| 2019 | 34.91% | 65.09% |
| 2020 | 35.57% | 64.43% |
| 2021 | 35.17% | 64.83% |
Customer service team lead related jobs gender ratio
We compared customer service team leads with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Team Lead | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service team lead demographics by race
The most common ethnicity among customer service team leads is White, which makes up 55.0% of all customer service team leads. Comparatively, 20.1% of customer service team leads are Hispanic or Latino and 12.0% of customer service team leads are Black or African American.
- White, 55.0%
- Hispanic or Latino, 20.1%
- Black or African American, 12.0%
- Asian, 6.9%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service team lead race
| Customer service team lead race | Percentages |
|---|---|
| White | 55.0% |
| Hispanic or Latino | 20.1% |
| Black or African American | 12.0% |
| Asian | 6.9% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service team lead race and ethnicity over time
See how customer service team lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service team lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.42% | 12.31% | 6.19% | 16.13% |
| 2011 | 62.13% | 12.60% | 6.33% | 16.00% |
| 2012 | 61.33% | 12.48% | 6.14% | 16.85% |
| 2013 | 61.68% | 12.31% | 6.30% | 16.53% |
| 2014 | 61.06% | 12.25% | 6.62% | 16.71% |
| 2015 | 60.44% | 12.00% | 6.40% | 17.83% |
| 2016 | 59.56% | 12.49% | 6.64% | 17.72% |
| 2017 | 60.47% | 11.91% | 6.61% | 17.55% |
| 2018 | 60.29% | 11.48% | 6.78% | 17.93% |
| 2019 | 59.89% | 11.68% | 6.58% | 18.44% |
| 2020 | 57.33% | 11.08% | 6.73% | 19.05% |
| 2021 | 55.01% | 12.05% | 6.90% | 20.08% |
Customer service team lead wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $38,200 |
| White | $38,614 |
| Black or African American | $38,147 |
| Asian | $39,277 |
| Hispanic or Latino | $38,505 |
Average customer service team lead age
See how the average age of customer service team leads varies based on ethnicity and gender.
Male
Female
Customer service team lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service team lead age breakdown
The average age of customer service team leads is 40+ years years old, representing 49% of the customer service team lead population.
Customer service team lead age breakdown
| Customer Service Team Lead Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service team lead educational attainment
- Bachelor's, 42%
- Associate, 23%
- High School Diploma, 23%
- Diploma, 5%
- Other Degrees, 7%
Customer service team leads by degree level
| Customer service team lead degree | Percentages |
|---|---|
| Bachelor's | 42% |
| Associate | 23% |
| High School Diploma | 23% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer service team lead jobs you might like
Customer service team lead wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $42,707 |
| High School Diploma or Less | $36,280 |
| Bachelor's Degree | $41,073 |
| Some College/ Associate Degree | $37,518 |
Customer service team lead employment statistics
Most customer service team leads work for a private in the retail industry.
Company size where customer service team leads work
Below, you can see the size of companies where customer service team leads work.
Customer service team lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 52% |
Customer service team lead jobs by company type
Employees with the customer service team lead job title have their preferences when it comes to working for a company. For instance, most customer service team leads prefer to work at private companies over public companies.
Customer service team lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 47% |
| Private | 52% |
| Government | 0% |
Customer service team lead jobs by industry
The most common industries for customer service team leads are retail, professional and finance.
Customer service team lead industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Retail | 14% |
| Professional | 10% |
| Finance | 9% |
| Technology | 8% |
| Health Care | 6% |
| Hospitality | 5% |
| Insurance | 5% |
| Manufacturing | 4% |
| Telecommunication | 4% |
| Media | 3% |
| Transportation | 2% |
| Internet | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer service team lead turnover and employment statistics
Customer service team lead unemployment rate over time
The unemployment rate for customer service team leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service team lead unemployment rate by year
| Year | Customer service team lead unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service team lead tenure
The average customer service team lead stays at their job for 1-2 years, based on the 15,133 customer service team leads resumes in Zippia's database.
Customer service team lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 13% |
| 1-2 years | 38% |
| 3-4 years | 19% |
| 5-7 years | 16% |
| 8-10 years | 5% |
| 11+ years | 9% |
Customer service team lead LGBT ratio compared to similar jobs
Review the percent of customer service team leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Classified Ad Clerk | 5.53% | 66,497 |
| Eligibility Worker | 6.73% | 19,954 |
| Customer Service Team Lead | 7.19% | - |
| Filer | 8.60% | 471 |
| Charge Authorizer | 8.99% | 8,729 |
| Library Aide | 11.16% | 40,987 |
| Personnel Associate | 15.31% | 709 |
Similar customer service team lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Classified Ad Clerk | 5.53% | 66,497 |
| Eligibility Worker | 6.73% | 19,954 |
| Filer | 8.60% | 471 |
| Charge Authorizer | 8.99% | 8,729 |
| Library Aide | 11.16% | 40,987 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by customer service team leads
The most common foreign language among customer service team leads is Spanish at 69.4%. The second-most popular foreign language spoken is French at 7.5% and Portuguese is the third-most popular at 3.6%.
- Spanish, 69.4%
- French, 7.5%
- Portuguese, 3.6%
- German, 3.0%
- Arabic, 2.4%
- Other, 14.1%
Customer service team lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 69.4% |
| French | 7.5% |
| Portuguese | 3.6% |
| German | 3.0% |
| Arabic | 2.4% |
| Other | 14.1% |
