Customer service team lead job description

• Bachelor's Degree required. Supply Chain discipline preferred.
• Minimum of 5-7 years previous experience in a Customer Service role with emphasis on Order Management, Transportation/Distribution/Logistics and experience working with cross-functional business units, specifically Sales and Finance teams.
• Strong knowledge of SAP Order to Cash Process strongly preferred.
• Ability for analytical and problem solving skills, collaboration and generating alignment.
• Previous experience managing customer inventory and managing to key service metrics desired.
• Must have strong attention to detail, while understanding the strategic direction set.
• Must have strong MS Office proficiency.
• Excellent verbal and written communication skills required.
• Ability to provide direction on adherence to policies, programs and procedures.
• Must have strong teamwork skills to lead others and to commit to team goals, activities and schedules.
• Good business perspective skills with the ability to look at problems or projects through the eyes of the customers, competitors, and coworkers.
• Less than 20% travel required.

Work conditions:

Normal office environment. Office environment is very busy during August through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical presence in the office is required during key periods. Some holiday and weekend coverage required throughout the year

ACR

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

What you'll need to have

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

Leading and inspiring the Customer Care team to provide a seamless and positive experience for exchanges, returns and resolutions.

* Building emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
* Proactively collaborating with other functions to identify the root causes of customer issues.
* Ensuring the Customer Care team and Recovery team are collaborating on speedy and accurate logging of customer issues, returns and recall processing.
* Leading and contributing to store meetings and forums.
* Building and maintaining a Customer Care team and ensuring they have the tools to succeed and progress in their IKEA careers.

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Apply now!

JOB TYPE - Permanent, Full-time, Hourly Team Leader

HOURS - From 38 to 40 hours per week

SHIFT - Seeking fully open work schedule availability, including evenings and weekends. Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

PAY - The starting rate/salary for this position range from $22.20 to $31.65 and will be based on relevant work experience

BENEFITS ELIGIBLE? - Yes - Whether you are part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more

QUALIFICATIONS

3 Years of experience leading a customer service team, preferably in a retail environment.

Experience with problem solving and conflict handling techniques

Experience planning, driving output and measuring performance

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Title:
Customer Service Representative-Lab, Team Lead

Cost Center:
201641077 Lab-Customer Support

Scheduled Weekly Hours:
40

Employee Type:
Regular

Work Shift:

Job Description:
JOB SUMMARY

This position may be eligible for a sign on bonus!

The Customer Support-Call Center Team Leader provides leadership for Call Center staff, assists management in providing daily direction of staffing, ensures work schedules and business needs are met, escalates issues and problems to management, participates in development and implementation of new techniques and procedures, and demonstrates problem-solving and interpersonal skills. This individual assists in and supports orientation and training of staff, and provides input for staff evaluations. This individual performs the routine duties of their position according to the procedures established for the lab, and participates in the supportive functions for Customer Support.

JOB QUALIFICATIONS

EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: High School diploma or equivalent.

Preferred/Optional: Associate or Bachelor Degree with focus on supervisory management. Successful completion of a post-secondary medical terminology course.

EXPERIENCE
Minimum Required: Two years' lab experience within the Call Center. Demonstrated proficiency with communication skills, customer service, problem-solving techniques and leadership ability.

Preferred/Optional: Previous experience as team leader.

CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.