Customer service team managers direct and monitor, coach, and review the job performed by customer service staff and other workers. They also ensure that those roles and duties are being served. They are responsible for departmental education and execution as new organizational standards are created. This work may be frustrating when a representative or agent is not able to address escalating consumer complaints.
The precise education criteria vary considerably depending on the employer for this occupation. While a high school diploma or GED is required, many employers may prefer a college degree or experience as customer service supervisors. For this profession, a bachelor's or associate is valuable. Some employers prefer candidates with psychology, accounting, marketing, networking, leadership, and statistical research background.
Customer service team managers usually require more expertise through customer service. Generally, they use their time as a customer service staff member to develop expertise and awareness while acquiring experience. A good customer service team manager should have skills in customer care, staff management, preparation, and workforce relations.
There is more than meets the eye when it comes to being a customer service team manager. For example, did you know that they make an average of $26.03 an hour? That's $54,140 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many customer service team managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.
When it comes to the most important skills required to be a customer service team manager, we found that a lot of resumes listed 19.9% of customer service team managers included customer service, while 11.8% of resumes included technical support, and 7.8% of resumes included training programs. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service team manager job title. But what industry to start with? Most customer service team managers actually find jobs in the finance and retail industries.
If you're interested in becoming a customer service team manager, one of the first things to consider is how much education you need. We've determined that 46.0% of customer service team managers have a bachelor's degree. In terms of higher education levels, we found that 10.8% of customer service team managers have master's degrees. Even though most customer service team managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service team manager. When we researched the most common majors for a customer service team manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service team manager resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer service team manager. In fact, many customer service team manager jobs require experience in a role such as customer service representative. Meanwhile, many customer service team managers also have previous career experience in roles such as team manager or customer service associate.