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Customer Service Team Manager Careers

Customer service team managers direct and monitor, coach, and review the job performed by customer service staff and other workers. They also ensure that those roles and duties are being served. They are responsible for departmental education and execution as new organizational standards are created. This work may be frustrating when a representative or agent is not able to address escalating consumer complaints.

The precise education criteria vary considerably depending on the employer for this occupation. While a high school diploma or GED is required, many employers may prefer a college degree or experience as customer service supervisors. For this profession, a bachelor's or associate is valuable. Some employers prefer candidates with psychology, accounting, marketing, networking, leadership, and statistical research background.

Customer service team managers usually require more expertise through customer service. Generally, they use their time as a customer service staff member to develop expertise and awareness while acquiring experience. A good customer service team manager should have skills in customer care, staff management, preparation, and workforce relations.

There is more than meets the eye when it comes to being a customer service team manager. For example, did you know that they make an average of $26.03 an hour? That's $54,140 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer Service Team Manager Do

There are certain skills that many customer service team managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

When it comes to the most important skills required to be a customer service team manager, we found that a lot of resumes listed 19.9% of customer service team managers included customer service, while 11.8% of resumes included technical support, and 7.8% of resumes included training programs. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service team manager job title. But what industry to start with? Most customer service team managers actually find jobs in the finance and retail industries.

How To Become a Customer Service Team Manager

If you're interested in becoming a customer service team manager, one of the first things to consider is how much education you need. We've determined that 46.0% of customer service team managers have a bachelor's degree. In terms of higher education levels, we found that 10.8% of customer service team managers have master's degrees. Even though most customer service team managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service team manager. When we researched the most common majors for a customer service team manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service team manager resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service team manager. In fact, many customer service team manager jobs require experience in a role such as customer service representative. Meanwhile, many customer service team managers also have previous career experience in roles such as team manager or customer service associate.

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Average Salary
$54,140
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
28,856
Job Openings

Customer Service Team Manager Career Paths

Top Careers Before Customer Service Team Manager

Top Careers After Customer Service Team Manager

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Team Manager

Customer Service Team Managers in America make an average salary of $54,140 per year or $26 per hour. The top 10 percent makes over $86,000 per year, while the bottom 10 percent under $33,000 per year.
Average Salary
$54,140

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
U.S. Bank
U.S. Bank
12/29/2020
12/29/2020
$55,33512/29/2020
$55,335
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
U.S. Bank
U.S. Bank
12/29/2020
12/29/2020
$55,33512/29/2020
$55,335
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
U.S. Bank
U.S. Bank
12/29/2020
12/29/2020
$55,33512/29/2020
$55,335
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
U.S. Bank
U.S. Bank
12/29/2020
12/29/2020
$55,33512/29/2020
$55,335
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
Customer Service Team Manager-Englewood, Co (Telecommute Opportunities Available
U.S. Bank
U.S. Bank
12/29/2020
12/29/2020
$55,33512/29/2020
$55,335

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Customer Service Team Manager Demographics

Gender

female

50.7 %

male

44.4 %

unknown

5.0 %

Ethnicity

White

64.0 %

Hispanic or Latino

17.5 %

Black or African American

10.3 %

Foreign Languages Spoken

Spanish

95.2 %

Italian

4.8 %
See More Demographics

Customer Service Team Manager Education

Majors

Business
39.1 %

Degrees

Bachelors

46.0 %

High School Diploma

17.3 %

Associate

15.1 %

Top Colleges for Customer Service Team Managers

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Team Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of customer service team managers listed customer service on their resume, but soft skills such as leadership skills and management skills are important as well.

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Top Customer Service Team Manager Employers

1. Bank of America
4.8
Avg. Salary: 
$50,700
Customer Service Team Managers Hired: 
164+
2. AT&T
4.8
Avg. Salary: 
$68,637
Customer Service Team Managers Hired: 
103+
3. Walmart
4.9
Avg. Salary: 
$86,743
Customer Service Team Managers Hired: 
35+
4. Alorica
4.0
Avg. Salary: 
$40,504
Customer Service Team Managers Hired: 
16+
5. Sitel
4.2
Avg. Salary: 
$53,461
Customer Service Team Managers Hired: 
12+
6. Sykes Enterprises
3.8
Avg. Salary: 
$44,539
Customer Service Team Managers Hired: 
12+

Customer Service Team Manager Videos

Updated October 2, 2020