Customer service team manager demographics and statistics in the US
Customer service team manager demographics research summary. Zippia estimates customer service team manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service team manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service team managers after extensive research and analysis:
- There are over 23,783 customer service team managers currently employed in the United States.
- 52.4% of all customer service team managers are women, while 47.6% are men.
- The average customer service team manager age is 47 years old.
- The most common ethnicity of customer service team managers is White (60.5%), followed by Hispanic or Latino (19.0%), Black or African American (9.8%) and Asian (5.3%).
- In 2022, women earned 86% of what men earned.
- 8% of all customer service team managers are LGBT.
- Customer service team managers are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer service team manager demographics by:
Customer service team manager gender statistics
52.4% of customer service team managers are women and 47.6% of customer service team managers are men.
- Female, 52.4%
- Male, 47.6%
Customer service team manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 52.4% |
| Male | 47.6% |
Customer service team manager gender pay gap
Women earn 86¢ for every $1 earned by men
Male income
$45,609
Female income
$39,405
Customer service team manager gender ratio over time
This data breaks down the percentage of men and women in customer service team manager positions over time. Currently, 52.4% of customer service team managers are female.
Customer service team manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 54.33% | 45.67% |
| 2011 | 53.38% | 46.62% |
| 2012 | 55.64% | 44.36% |
| 2013 | 55.81% | 44.19% |
| 2014 | 55.14% | 44.86% |
| 2015 | 55.35% | 44.65% |
| 2016 | 56.98% | 43.02% |
| 2017 | 55.28% | 44.72% |
| 2018 | 53.57% | 46.43% |
| 2019 | 48.59% | 51.41% |
| 2020 | 46.50% | 53.50% |
| 2021 | 47.60% | 52.40% |
Customer service team manager related jobs gender ratio
We compared customer service team managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Service Team Manager | 48% | 52% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service team manager demographics by race
The most common ethnicity among customer service team managers is White, which makes up 60.5% of all customer service team managers. Comparatively, 19.0% of customer service team managers are Hispanic or Latino and 9.8% of customer service team managers are Black or African American.
- White, 60.5%
- Hispanic or Latino, 19.0%
- Black or African American, 9.8%
- Asian, 5.3%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.7%
Customer service team manager race
| Customer service team manager race | Percentages |
|---|---|
| White | 60.5% |
| Hispanic or Latino | 19.0% |
| Black or African American | 9.8% |
| Asian | 5.3% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.7% |
Customer service team manager race and ethnicity over time
See how customer service team manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service team manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.40% | 10.97% | 4.52% | 16.00% |
| 2011 | 65.60% | 11.73% | 4.44% | 15.94% |
| 2012 | 64.62% | 12.04% | 4.64% | 16.29% |
| 2013 | 65.27% | 11.51% | 4.90% | 16.15% |
| 2014 | 65.11% | 11.32% | 4.44% | 16.78% |
| 2015 | 64.29% | 11.39% | 4.92% | 16.95% |
| 2016 | 63.40% | 11.65% | 5.04% | 17.40% |
| 2017 | 63.57% | 10.80% | 5.38% | 17.56% |
| 2018 | 64.19% | 10.30% | 5.50% | 17.30% |
| 2019 | 64.72% | 9.63% | 4.99% | 18.08% |
| 2020 | 62.34% | 9.85% | 5.14% | 17.70% |
| 2021 | 60.48% | 9.83% | 5.27% | 19.05% |
Customer service team manager wage gap by race
According to our data, asian customer service team managers have the highest average salary compared to other ethnicities. Black or african american customer service team managers have the lowest average salary at $44,081.
| Ethnicity | Salary |
|---|---|
| Unknown | $45,902 |
| White | $45,564 |
| Black or African American | $44,081 |
| Asian | $46,468 |
| Hispanic or Latino | $46,067 |
Average customer service team manager age
See how the average age of customer service team managers varies based on ethnicity and gender.
Male
Female
Customer service team manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer service team manager age breakdown
The average age of customer service team managers is 40+ years years old, representing 72% of the customer service team manager population.
Customer service team manager age breakdown
| Customer Service Team Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer service team manager educational attainment
The most common degree for customer service team managers is bachelor's degree, with 59% of customer service team managers earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 9%.
- Bachelor's, 59%
- Associate, 20%
- High School Diploma, 9%
- Master's, 7%
- Other Degrees, 5%
Customer service team managers by degree level
| Customer service team manager degree | Percentages |
|---|---|
| Bachelor's | 59% |
| Associate | 20% |
| High School Diploma | 9% |
| Master's | 7% |
| Other Degrees | 5% |
Customer service team manager jobs you might like
Customer service team manager wage gap by degree level
According to the data, customer service team managers with a Doctorate degree earn more than those without, at $63,802 annually. With a Master's degree, customer service team managers earn a median annual income of $57,554 compared to $47,841 for customer service team managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $57,554 |
| High School Diploma or Less | $37,427 |
| Bachelor's Degree | $47,841 |
| Doctorate Degree | $63,802 |
| Some College/ Associate Degree | $39,427 |
Customer service team manager employment statistics
Most customer service team managers work for a private in the finance industry.
Company size where customer service team managers work
Below, you can see the size of companies where customer service team managers work.
Customer service team manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 43% |
Customer service team manager jobs by company type
Employees with the customer service team manager job title have their preferences when it comes to working for a company. For instance, most customer service team managers prefer to work at private companies over public companies.
Customer service team manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 45% |
| Private | 52% |
| Government | 1% |
Customer service team manager jobs by industry
The most common industries for customer service team managers are finance, technology and retail.
Customer service team manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Finance | 12% |
| Technology | 10% |
| Professional | 9% |
| Retail | 9% |
| Manufacturing | 6% |
| Hospitality | 5% |
| Insurance | 5% |
| Media | 4% |
| Health Care | 4% |
| Telecommunication | 3% |
| Internet | 2% |
| Transportation | 2% |
| Automotive | 2% |
| Start-up | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer service team manager turnover and employment statistics
Customer service team manager unemployment rate over time
The unemployment rate for customer service team managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service team manager unemployment rate by year
| Year | Customer service team manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer service team manager tenure
The average customer service team manager stays at their job for 1-2 years, based on the 1,015 customer service team managers resumes in Zippia's database.
Customer service team manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 9% |
| 1-2 years | 38% |
| 3-4 years | 20% |
| 5-7 years | 15% |
| 8-10 years | 7% |
| 11+ years | 11% |
Customer service team manager LGBT ratio compared to similar jobs
Review the percent of customer service team managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Accounting Assistant | 6.76% | 63,945 |
| Executive Sales Assistant | 7.79% | 125,550 |
| Customer Service Team Manager | 8.06% | - |
| Collections Representative | 8.49% | 85,275 |
| Postal Clerk | 8.68% | 93,101 |
| Loan Closer | 9.31% | 11,431 |
Similar customer service team manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Accounting Assistant | 6.76% | 63,945 |
| Executive Sales Assistant | 7.79% | 125,550 |
| Collections Representative | 8.49% | 85,275 |
| Postal Clerk | 8.68% | 93,101 |
| Loan Closer | 9.31% | 11,431 |
Foreign languages spoken by customer service team managers
- Spanish, 95.2%
- Italian, 4.8%
Customer service team manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 95.2% |
| Italian | 4.8% |
