How to hire a customer service team manager

How to hire a customer service team manager, step by step

Here's a step-by-step customer service team manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service team manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service team manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The customer service team manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer service team manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer service team manager that fits the bill.

   This list shows salaries for various types of customer service team managers.

   Type of Customer Service Team Manager	Description	Hourly rate
   Customer Service Team Manager		$10-31
   Customer Care Supervisor	A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties... Show more	$14-28
   Team Service Leader	Team Service Leaders oversee a group of employees in the service industry. These industries are often food service, hospitality, or customer service... Show more	$12-40

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Training Programs
   • Customer Support
   • Technical Support
   • Quality Standards
   • Customer Inquiries
   • Career Development
   • Process Improvement
   • Customer Satisfaction
   • Direct Reports
   • Performance Management
   • Performance Reviews
   • Customer Care
   • Human Resources
   • Call Monitoring

   Check all skills

   Responsibilities:

   • Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
   • Analyze QA data to identify trends, compile and present audit results and recommendations to regional/operational leadership.
   • Liaise between commanders and UAV operators in a tactical command center; decipher needs of leadership and communicate to individual operators.
   • Train CSRs struggling with company procedures and contribute to significant improvements in their performance.

3. Make a budget

   Including a salary range in your customer service team manager job description is a great way to entice the best and brightest candidates. A customer service team manager salary can vary based on several factors:

   • Location. For example, customer service team managers' average salary in mississippi is 51% less than in district of columbia.
   • Seniority. Entry-level customer service team managers earn 68% less than senior-level customer service team managers.
   • Certifications. A customer service team manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service team manager's salary.

   Average customer service team manager salary

   $37,896yearly

   $18.22 hourly rate

   ---

   Entry-level customer service team manager salary

   $21,000 yearly salary

   Updated January 23, 2026

4. Writing a customer service team manager job description

   A good customer service team manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a customer service team manager job description:

   Customer service team manager job description example

   Our Customer Service Cashiers are the face of our company and are the first step in providing quality service and hospitality to our guests.
   
   The cashier’s responsibility is to continually interface with guests to provide quick, friendly, and accurate service.
   
   Prior customer service, cashier, or restaurant crew member, team member experience is not required but is preferred.
   Our kitchen staff work in a fast paced, high energy environment.
   
   The responsibility of our kitchen staff is to produce the highest quality food with precision and accuracy, continually observing and implementing the proper quality-assurance and food-safety procedures.
   
   Job opportunities as Cook, Kitchen Staff is generally offered as full time or part time.
   
   Prior experience as a cook, chef, or restaurant crew member, team member is not required but is preferred. Requirements/Responsibilities Restaurant Team Member - Cashier, Customer Service Requirements & Responsibilities
   We are looking for applicants who exhibit the following qualities:
   
   Consistency and Reliability
   Cheerful and Positive Attitude
   Values Teamwork
   Loves Serving and Helping Others
   
   Applicants must be able to:
   
   Smile
   Create and Maintain Eye Contact
   Speak Enthusiastically
   Make Emotional Connections with Guests
   
   Applicants will also be expected to be able to work on their feet for several hours at a time.
   
   Restaurant Team Member - Cook, Kitchen Staff, Food Prep Requirements & Responsibilities
   We are looking for applicants who exhibit the following qualities:
   Consistency and Reliability
   Cheerful and Positive Attitude
   Values Teamwork
   Loves Serving and Helping Others
   
   Applicants must be able to:
   Work Quickly and Efficiently
   Follow Food Safety and Cleanliness Guidelines
   Maintain Proper Quality Parameters
   
   Applicants will also be expected to be able work on their feet for several hours at a time and lift potentially heavy objects when necessary.
   
   Prior experience as a cook, chef, or restaurant crew member, team member is not required but is preferred. Special Instructions Please do not send any emails, resumes, or call.
   We are making it really easy to apply for this position.
   
   Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

   Copy this example

   

5. Post your job

   There are a few common ways to find customer service team managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer service team manager job on Zippia to find and recruit customer service team manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer service team managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service team manager

   Once you've found the customer service team manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new customer service team manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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