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Job outlook for customer service team managers in the United States
Customer service team manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service team manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for customer service team managers are projected over the next decade.
Customer service team manager salaries have increased 8% for customer service team managers in the last 5 years.
There are over 23,783 customer service team managers currently employed in the United States.
There are 80,343 active customer service team manager job openings in the US.
The average customer service team manager salary is $37,896.
Are customer service team manager jobs in demand?
Customer service team manager job and salary trends over time
Customer service team manager jobs over time
Customer service team manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 23,783 | 0.01% |
| 2020 | 23,514 | 0.01% |
| 2019 | 24,512 | 0.01% |
| 2018 | 24,342 | 0.01% |
| 2017 | 24,026 | 0.01% |
Average customer service team manager salary over time
Customer service team manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $37,896 | $18.22 | +3.2% |
| 2025 | $36,710 | $17.65 | +1.5% |
| 2024 | $36,185 | $17.40 | +1.4% |
| 2023 | $35,698 | $17.16 | +1.3% |
| 2022 | $35,231 | $16.94 | +3.2% |
Customer service team manager jobs by state
Most common states for customer service team managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 432 | 62% |
| 2 | New Hampshire | 1,342,795 | 333 | 25% |
| 3 | Minnesota | 5,576,606 | 1,302 | 23% |
| 4 | Iowa | 3,145,711 | 683 | 22% |
| 5 | Delaware | 961,939 | 216 | 22% |
| 6 | Maryland | 6,052,177 | 1,278 | 21% |
| 7 | Colorado | 5,607,154 | 1,195 | 21% |
| 8 | North Dakota | 755,393 | 156 | 21% |
| 9 | Vermont | 623,657 | 122 | 20% |
| 10 | Maine | 1,335,907 | 256 | 19% |
| 11 | Alaska | 739,795 | 139 | 19% |
| 12 | Illinois | 12,802,023 | 2,295 | 18% |
| 13 | Georgia | 10,429,379 | 1,892 | 18% |
| 14 | Alabama | 4,874,747 | 862 | 18% |
| 15 | Connecticut | 3,588,184 | 613 | 17% |
| 16 | Montana | 1,050,493 | 174 | 17% |
| 17 | Florida | 20,984,400 | 3,409 | 16% |
| 18 | Missouri | 6,113,532 | 1,007 | 16% |
| 19 | Oregon | 4,142,776 | 644 | 16% |
| 20 | Washington | 7,405,743 | 1,147 | 15% |
Most common cities for customer service team managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Annapolis | 3 | 8% | $53,861 |
| 2 | Marietta | 3 | 5% | $37,389 |
| 3 | Bethesda | 2 | 3% | $53,532 |
| 4 | Beaverton | 2 | 2% | $35,689 |
| 5 | Boca Raton | 2 | 2% | $28,578 |
| 6 | Denver | 4 | 1% | $33,451 |
| 7 | Colorado Springs | 3 | 1% | $33,095 |
| 8 | Sacramento | 3 | 1% | $34,367 |
| 9 | Baton Rouge | 2 | 1% | $30,498 |
| 10 | Birmingham | 2 | 1% | $34,640 |
| 11 | Chicago | 6 | 0% | $51,692 |
| 12 | Houston | 6 | 0% | $37,917 |
| 13 | Dallas | 4 | 0% | $37,207 |
| 14 | Phoenix | 4 | 0% | $32,882 |
| 15 | Fort Worth | 3 | 0% | $37,212 |
| 16 | Indianapolis | 3 | 0% | $34,711 |
| 17 | Portland | 3 | 0% | $35,685 |
| 18 | Boston | 2 | 0% | $51,514 |
Customer Service Team Manager job outlook: Expert opinions
Our panel of customer service team manager experts
California Polytechnic State University-San Luis Obispo
University of Alaska Fairbanks
Indiana University Bloomington
The University of Akron
Centenary College of Louisiana
University of Arkansas at Little Rock
Informa Tech
TSIA
What general advice would you give to a Customer Service Team Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What Customer Service Team Manager skills would you recommend for someone trying to advance their career?
Jaunelle Celaire: Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
What's a day at work look like for a Customer Service Team Manager?
Kerem Cakirer Ph.D.: This is a great question. The pandemic has changed the working life for good. Usually, a day at work for a graduate starts very early with commuting to the main office of the company they work. However, this is the past now. Graduates may start working from their home office and expected to be online for 8-10 hours a day, sitting in front of their computer, probably fifteen minutes after breakfast. They may not be even required to wear a suit! The living room could be the new graduate's work office too. When the day kicks off, it will definitely include lots of email correspondence, Zoom meetings and Microsoft's team collaboration works. The painted picture here may sound arbitrary; however, the whole way of doing business can create different challenges for a recent graduate. In my opinion, the most difficult challenge will be, what I call as, the no-curtain effect, which is, separating the work life from the personal life. With no hard boundaries, such as business offices or on site working projects, graduates may find very difficult to adopt the business world than ever after the pandemic. Post pandemic era, the graduates could find sustaining a balanced lifestyle more challenging because they would be expected to learn and achieve a lot in their job while they are young and novice in their career. The whole transformation of "a day at work" can even create a new demand for different line of jobs, (a life coach may be?). I am very curious to see how the evolution of "day at work" will be.
Rhiannon Kallis Ph.D.
Assistant Professor of Social MediaThe University of Akron
School of Communication
What experience really stands out on Customer Service Team Manager resumes?
Rhiannon Kallis Ph.D.: Any experience that is accompanied by measurable outcomes is important to highlight. For example, if a candidate managed social media accounts for an organization, including relevant metrics and measurable objectives would be standout information.
Dr. Barbara Davis
William J. Atkins DeanCentenary College of Louisiana
Frost School of Business
What experience really stands out on Customer Service Team Manager resumes?
Dr. Barbara Davis: Graduates participating in internships related to their areas of interest. Internships spanning more than one semester at the same firm stand out as well.
What skills stand out on Customer Service Team Manager resumes?
Dr. Timothy Edwards: Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.
What type of skills will young Customer Service Team Managers need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
What technology do you think will become more important and prevalent for Customer Service Team Managers in the next 3-5 years?
Vele Galovski: 1. Anything technology that enables digital and virtual is in higher demand.
- HelpLightning
-Connected Product
-Video/Remote Support
2. The downturn exposed the need for many industries to accelerate their investments in digital transformation.
-Extreme Remote Services: Ability to deliver a majority of your service portfolio remotely.
- Extreme Automation: Ability to leverage AI, machine learning, RPA to automate the deliver of sales and service motions.
-Digital Sales Motion: Digital led, data driven sales engagement model.