How To Become A Customer Service Technician: What It Is and Career Path

What is a customer service technician and how to become one

Updated January 8, 2025

5 min read

A customer service technician provides technical support to customers. They troubleshoot technical issues related to products or services. This may involve communicating with customers via phone, email, or chat. Customer service technicians must possess strong problem-solving skills and work under pressure in a fast-paced environment. They must also have excellent communication skills and explain technical concepts clearly. Overall, a customer service technician promotes customer satisfaction and maintaining positive business relationships.

ScoreCustomer Service TechnicianUS Average

Salary

2.9

Avg. Salary $36,757

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.74%

Asian 6.73%

Black or African American 11.11%

Hispanic or Latino 20.69%

Unknown 5.43%

White 55.31%

Gender

female 41.60%

male 58.40%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a customer service technician?

Pros

Variety of tasks and challenges
Possibility of advancement within the company
Flexibility in scheduling and shift options
Often offers benefits such as health insurance or retirement plans
Job security and stability

Cons

Dealing with difficult or angry customers can be emotionally exhausting
High-pressure job with strict performance metrics to meet
Can involve working long hours, weekends, and holidays
High stress levels due to dealing with high volume of calls or customer complaints
Can be challenging to balance the needs of the customer with company policies and procedures

Key steps to become a customer service technician

Explore customer service technician education requirements

Most common customer service technician degrees

Bachelor's

33.2 %

Associate

28.1 %

High School Diploma

24.3 %

Start to develop specific customer service technician skills

Skills	Percentages
Basic Math	32.78%
Math	19.76%
Pathogens	11.88%
Customer Service	6.36%
Technical Support	4.09%

Complete relevant customer service technician training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service technician based on U.S. Bureau of Labor Statistics data and data from real customer service technician resumes.

Research customer service technician duties and responsibilities

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.

Prepare your customer service technician resume

When your background is strong enough, you can start writing your customer service technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service technician resume templates

Build a professional customer service technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service technician resume.