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Become A Customer Service Technician

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Working As A Customer Service Technician

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $36,000

    Average Salary

What Does A Customer Service Technician Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Technician

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Technician Jobs

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Customer Service Technician Career Paths

Customer Service Technician
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Consultant
Account Manager
5 Yearsyrs
Technical Support Specialist Field Service Technician
Service Manager
6 Yearsyrs
Technical Support Technician Systems Administrator Consultant
Sales Manager
5 Yearsyrs
Technical Support Technician Network Administrator Consultant
Business Development Manager
9 Yearsyrs
Technical Support Technician Team Leader Store Manager
District Sales Manager
7 Yearsyrs
Technician Team Leader Project Manager
Product Manager
6 Yearsyrs
Technician Team Leader General Manager
Director Of Sales
10 Yearsyrs
Technician Specialist Account Executive
Territory Manager
7 Yearsyrs
Service Technician Field Service Technician Project Manager
Senior Account Manager
7 Yearsyrs
Service Technician Specialist Account Executive
Sales And Marketing Manager
6 Yearsyrs
Service Technician Foreman Store Manager
Sales Account Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Office Assistant Account Representative Account Executive
Relationship Manager
6 Yearsyrs
Office Assistant Executive Assistant Account Manager
Client Services Manager
7 Yearsyrs
Field Service Technician Service Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Security Officer Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Pharmacist Technician Billing Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Delivery Driver Sales Consultant Wireless Consultant
Solution Specialist
5 Yearsyrs
Service Representative Sales Specialist Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
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Do you work as a Customer Service Technician?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Service Technician
Cashier 18.0%
Manager 2.9%
Technician 2.7%
Internship 2.3%
Supervisor 2.0%
Top Careers After Customer Service Technician
Cashier 14.3%
Technician 3.7%
Manager 3.0%
Owner 2.3%

Do you work as a Customer Service Technician?

Average Yearly Salary
$36,000
View Detailed Salary Report
$22,000
Min 10%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$58,000
Max 90%
Best Paying Company
Cisco Systems
Highest Paying City
Philadelphia, PA
Highest Paying State
New Jersey
Avg Experience Level
2.8 years
How much does a Customer Service Technician make at top companies?
The national average salary for a Customer Service Technician in the United States is $36,601 per year or $18 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $59,000.

How Would You Rate The Salary Of a Customer Service Technician?

Have you worked as a Customer Service Technician? Help other job seekers by rating your experience as a Customer Service Technician.

Top Skills for A Customer Service Technician

  1. Customer Service
  2. Technical Support
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
  • Provided telephone and e-mail technical support follow-up, recommending purchases as required.
  • Placed/answered numerous phone calls to/from potential new customers.
  • Provide commercial/residential customers with quality Telephone, High Speed Internet Connectivity, and Dish Satellite Service.
  • Front desk trouble shooting, screen replacements, hard drive installs and reloads, many other part replacements and upgrades.

Customer Service Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 22,127 Customer Service Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Service Technician Resume

View Resume Examples

Customer Service Technician Demographics

Gender

Male

50.5%

Female

39.6%

Unknown

9.9%
Ethnicity

White

61.4%

Hispanic or Latino

17.3%

Black or African American

11.3%

Asian

6.4%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

68.2%

French

7.2%

German

2.6%

Arabic

2.4%

Portuguese

2.1%

Russian

2.0%

Hindi

1.8%

Italian

1.8%

Japanese

1.6%

Korean

1.5%

Chinese

1.5%

Mandarin

1.3%

Carrier

1.3%

Vietnamese

1.1%

Tagalog

1.0%

Cantonese

0.7%

Swedish

0.5%

Filipino

0.5%

Urdu

0.5%

Polish

0.5%
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Customer Service Technician Education

Schools

University of Phoenix

30.9%

Strayer University

7.3%

Ashford University

5.9%

Kaplan University

5.7%

The Academy

4.0%

Broward College

3.9%

Houston Community College

3.6%

Liberty University

3.5%

Arizona State University

3.5%

Community College of the Air Force

3.4%

Southern New Hampshire University

3.1%

Miami Dade College

3.1%

American InterContinental University

3.0%

Mesa Community College - Boswell

2.8%

Monroe Community College

2.8%

Pima Community College

2.8%

El Paso Community College

2.7%

Tulsa Community College

2.7%

University of North Carolina at Greensboro

2.6%

Universal Technical Institute

2.6%
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Majors

Business

26.5%

Computer Science

6.6%

Criminal Justice

5.5%

Information Technology

5.4%

Electrical Engineering

5.1%

General Studies

4.7%

Computer Information Systems

4.6%

Psychology

4.3%

Health Care Administration

4.2%

Accounting

4.2%

Medical Assisting Services

4.0%

Communication

3.5%

Computer Networking

3.2%

Nursing

3.0%

Electrical Engineering Technology

3.0%

Management

2.7%

Education

2.5%

Graphic Design

2.4%

Liberal Arts

2.3%

Marketing

2.3%
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Degrees

Other

35.8%

Bachelors

28.2%

Associate

20.8%

Certificate

5.9%

Masters

5.7%

Diploma

2.8%

License

0.5%

Doctorate

0.3%
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How Would You Rate Working As a Customer Service Technician?

Are you working as a Customer Service Technician? Help us rate Customer Service Technician as a Career.

Top Customer Service Technician Employers

Jobs From Top Customer Service Technician Employers

Customer Service Technician Videos

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A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

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