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Become A Customer Service Technician

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Working As A Customer Service Technician

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Technician Do At Adams Communication & Engineering Technology

* Assist with monitoring all enterprise wide servers and services (if applicable).
* Assist with Windows Active Directory integrated DNS servers and multi-master zones.
* Assist with monitoring and maintenance of server designated monitoring tools.
* Assist with monitoring the disaster recovery process, procedures and policies.
* Assist senior level technicians with trouble shooting file server and SQL / Oracle server operations on designated shift as requested.
* Assist with analysis and diagnose related to system identified failures.
* Knowledge of performing and monitoring backup process to include daily review of backup logs and monthly test restores as part of routine maintenance and testing.
* Knowledge of performing technical assistance in analyzing the security weaknesses / vulnerabilities of new COTS application software solutions

What Does A Customer Service Technician Do At Centurylink

* Install telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures.
* Maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers.
* Actively support sales and marketing related activities through the YOUCAN Program.
* CLOSE DATE: February 5, 2018
* Job Description
* Install, repair, test, and modify line and station telephone equipment for customers using hand tools, power tools, and computer interfaces.
* Includes repairs to outside wires and tree trimming, and placing new drops.
* Inspect subscriber premises to determine the appropriate method of installation.
* Test newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment.
* Perform appropriate testing to ensure proper transmission and supervision specifications.
* Work closely with the Dispatch Center for work assignments such as trouble reports and service orders.
* Record transmission readings, daily time, and function codes in Work Force Management.
* Install and maintain subscriber PairGain Devices.
* Refurbish cable and install facilities within pedestals and/or terminals.
* Climb poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment.
* Unreel and string aerial lines; install conduits and pole hardware.
* Pull lines through conduit by hand or with use of a winch.
* Observe all safety rules and regulations.
* Correct prints and maintain as-builts in accordance with company practices and policies.
* Install and maintain video, data, and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.
* Assist other Technical personnel in the performance of their duties when requested.
* Transporting, set up, and running of portable generator sets.
* Locate buried telephone cables.
* Installation/troubleshooting of high-speed internet and data networks.
* Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
* Assume all other duties as assigned

What Does A Customer Service Technician Do At Touchdown RV Rentals and Sales, Inc.

* Provide exceptional customer service as customers arrive to Pick up or drop off RV'sHelp customer who stop by to look at RV's
* Check tire Pressure, Oil Level and other fluids as needed
* Answer General RV questions from customersRespond to emails as neededReview Paperwork and go over damages with customersRepair minor damages on RVDiagnose, inspect, adjust, and repair minor issues w/ RVs and travel trailers.
* Fill propane, gas tanks, water tanks Check tire pressures, oil levels and top off fluids Install batteries/Perform battery testing Sanitize fresh water tanks and dispose waste Caulk any areas needing attention Examine and diagnose RV problems Mount TV's or misc. items as needed Meet with customers for tours of RV/trailers as need Delivery travel trailers and RVs as need for customers Inspect RVs prior to check out w/ customers and document overall condition for pre-post trips.
* Review all check-in / check-out forms and operational guides with customers Delivery travel trailers and RVs for service or repairs Record RV odometer/generator readings pre/post trips Winterize and DE- winterize RVs and trailers Create operational guides for renters Spot clean RVs / travel trailers as needed for quick turnaround trips Stock RV/ travel trailers w/ special supplies and kits as needed Manage other misc. tasks as need
* SalaryHourly: $12
* Part Time
* hours per weekCandidate QualificationsHigh school diploma or equivalentMust be able to drive large RV as neededGreat customer service skills or prior experienceMust be trustworthy individualMust have a PASSION for RV's and the outdoorsDemonstrated timely, consistent job attendance historySolid computer, grammar and multi-tasking skillsStrong attention to detail, time management and decision-making skillsMust be good with handsMust be comfortable working in a

What Does A Customer Service Technician Do At Verizon

* Assisting Level 1 representatives in real time troubleshooting
* Building and driving adherence on internal processes
* Handle real time escalations from Level 1 representatives
* Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
* Strive to resolve problems in early stages.
* Operate within the Support procedures, standards and policies.
* Appropriately advocate for customers and help define ways to continually add value to the customer experience.
* Contribute and expand upon the company’s knowledge management database.
* Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.
* Provide timely feedback and ideas to the Director of Technical Support to strengthen the department processes and operations.
* Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
* What we’re looking for

What Does A Customer Service Technician Do At Windstream Communications

* Process routine and non-routine assignments
* Communicate with customers regarding installation/repair
* Promote and sell company products and features based on customer needs
* Present and conduct self in a professional manner; promote positive company image to the public
* Diagnose, clear, and repair outside plant facility troubles
* Repair minor cable cuts and damage
* Perform basic central office tasks
* Operate a variety of tools and devices including test equipment
* Adhere to safety standards and regulations
* Safely operate and maintain a clean and organized company service vehicle
* Hold a valid driver’s license and have a safe driving record
* Proficient verbal and written communication skills
* Ability to speak clearly and articulate steps to non-technical customers
* Ability to troubleshoot, solve problems, identify roadblocks, and make decisions quickly and decisively
* Ability to quickly and successfully build rapport with a wide range of customers
* Ability to use diplomacy when working with challenging or demanding customers
* Possess basic math and PC skills
* Possess a strong attention to detail
* Ability to distinguish colors in use of color-coded cable
* Ability to use equipment with maximum load capacity of 275 lb
* Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training
* Ability to accommodate a flexible schedule, overtime, weekend, holiday hours, and on-call for after-hours support

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How To Become A Customer Service Technician

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Technician jobs

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Top Skills for A Customer Service Technician

CustomerServiceSkillsInternetTroubleShootingTelephoneHardwareTechnicalSupportPhoneCallsTechnicalIssuesVerizonEnsureCustomerSatisfactionDataEntryInboundCallsWindowsXPDeliveryCellPhonesCustomerSupportSetupCustomerInquiriesTServiceCalls

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Top Customer Service Technician Skills

  1. Customer Service Skills
  2. Internet
  3. Trouble Shooting
You can check out examples of real life uses of top skills on resumes here:
  • Developed specifically honed customer service skills needed for assisting customers in escalated situations due to hardware malfunctions of their cellular devices.
  • Provide commercial/residential customers with quality Telephone, High Speed Internet Connectivity, and Dish Satellite Service.
  • Assisted customers with trouble shooting on cellular phones.
  • Use questioning and listening skills that support effective telephone communication.
  • Determine cause and resolution of operating system, hardware, and network issues.

Top Customer Service Technician Employers

Customer Service Technician Videos

Job Shadowing: HVAC Technician-Intern Partnership, A Day in the Life of a HVAC Technician

Career Advice on becoming a Laboratory Technician by Katherine G (Full Version)

A Day in the Life of a Crown Service Technician: Mike in Sacramento, California

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