Customer service technician demographics and statistics in the US
Customer service technician demographics research summary. Zippia estimates customer service technician demographics and statistics in the United States by using a database of 30 million profiles. Our customer service technician estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service technicians after extensive research and analysis:
- There are over 490,808 customer service technicians currently employed in the United States.
- 41.6% of all customer service technicians are women, while 58.4% are men.
- The average customer service technician age is 40 years old.
- The most common ethnicity of customer service technicians is White (55.3%), followed by Hispanic or Latino (20.7%), Black or African American (11.1%) and Asian (6.7%).
- Customer service technicians are most in-demand in Tulsa, OK.
- Newark, DE pays an annual average wage of $42,366, the highest in the US.
- In 2022, women customer service technicians earned 96% of what men earned.
- Iowa is the best state for customer service technicians to live.
- Customer service technicians are 50% more likely to work at private companies in comparison to public companies.
On this page
Customer service technician demographics by:
Customer service technician gender statistics
41.6% of customer service technicians are women and 58.4% of customer service technicians are men.
- Male, 58.4%
- Female, 41.6%
Customer service technician gender ratio
| Gender | Percentages |
|---|---|
| Male | 58.4% |
| Female | 41.6% |
Customer service technician gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$39,074
Female income
$37,478
Customer service technician gender ratio over time
This data breaks down the percentage of men and women in customer service technician positions over time. Currently, 41.6% of customer service technicians are female.
Customer service technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.49% | 43.51% |
| 2011 | 56.33% | 43.67% |
| 2012 | 58.02% | 41.98% |
| 2013 | 58.51% | 41.49% |
| 2014 | 59.07% | 40.93% |
| 2015 | 58.94% | 41.06% |
| 2016 | 59.55% | 40.45% |
| 2017 | 60.02% | 39.98% |
| 2018 | 58.60% | 41.40% |
| 2019 | 58.12% | 41.88% |
| 2020 | 58.82% | 41.18% |
| 2021 | 58.40% | 41.60% |
Customer service technician related jobs gender ratio
We compared customer service technicians with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Technician | 58% | 42% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service technician demographics by race
The most common ethnicity among customer service technicians is White, which makes up 55.3% of all customer service technicians. Comparatively, 20.7% of customer service technicians are Hispanic or Latino and 11.1% of customer service technicians are Black or African American.
- White, 55.3%
- Hispanic or Latino, 20.7%
- Black or African American, 11.1%
- Asian, 6.7%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Customer service technician race
| Customer service technician race | Percentages |
|---|---|
| White | 55.3% |
| Hispanic or Latino | 20.7% |
| Black or African American | 11.1% |
| Asian | 6.7% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Customer service technician race and ethnicity over time
See how customer service technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.71% | 11.37% | 6.02% | 16.73% |
| 2011 | 62.43% | 11.66% | 6.16% | 16.61% |
| 2012 | 61.63% | 11.54% | 5.97% | 17.46% |
| 2013 | 61.98% | 11.37% | 6.13% | 17.13% |
| 2014 | 61.36% | 11.31% | 6.45% | 17.32% |
| 2015 | 60.74% | 11.06% | 6.23% | 18.43% |
| 2016 | 59.86% | 11.55% | 6.47% | 18.33% |
| 2017 | 60.77% | 10.96% | 6.44% | 18.16% |
| 2018 | 60.59% | 10.54% | 6.61% | 18.54% |
| 2019 | 60.19% | 10.74% | 6.41% | 19.05% |
| 2020 | 57.62% | 10.14% | 6.56% | 19.66% |
| 2021 | 55.31% | 11.11% | 6.73% | 20.69% |
Customer service technician wage gap by race
According to our data, asian customer service technicians have the highest average salary compared to other ethnicities. Black or african american customer service technicians have the lowest average salary at $38,591.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,655 |
| White | $39,157 |
| Black or African American | $38,591 |
| Asian | $39,960 |
| Hispanic or Latino | $39,024 |
Average customer service technician age
See how the average age of customer service technicians varies based on ethnicity and gender.
Male
Female
Customer service technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service technician age breakdown
The average age of customer service technicians is 40+ years years old, representing 49% of the customer service technician population.
Customer service technician age breakdown
| Customer Service Technician Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service technician educational attainment
The most common degree for customer service technicians is bachelor's degree, with 33% of customer service technicians earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 24%.
- Bachelor's, 33%
- Associate, 28%
- High School Diploma, 24%
- Diploma, 7%
- Other Degrees, 8%
Customer service technicians by degree level
| Customer service technician degree | Percentages |
|---|---|
| Bachelor's | 33% |
| Associate | 28% |
| High School Diploma | 24% |
| Diploma | 7% |
| Other Degrees | 8% |
Customer service technician jobs you might like
Customer service technician wage gap by degree level
According to the data, customer service technicians with a Master's degree earn more than those without, at $44,161 annually. With a Bachelor's degree, customer service technicians earn a median annual income of $42,152 compared to $37,833 for customer service technicians with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $44,161 |
| High School Diploma or Less | $36,347 |
| Bachelor's Degree | $42,152 |
| Some College/ Associate Degree | $37,833 |
Customer service technician employment statistics
Most customer service technicians work for a private in the technology industry.
Company size where customer service technicians work
Below, you can see the size of companies where customer service technicians work.
Customer service technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 44% |
Customer service technician jobs by company type
Employees with the customer service technician job title have their preferences when it comes to working for a company. For instance, most customer service technicians prefer to work at private companies over public companies.
Customer service technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 45% |
| Private | 50% |
| Government | 4% |
Customer service technician jobs by industry
The most common industries for customer service technicians are technology, professional and retail.
Customer service technician industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Technology | 14% |
| Professional | 12% |
| Retail | 9% |
| Telecommunication | 7% |
| Manufacturing | 5% |
| Health Care | 5% |
| Finance | 5% |
| Media | 3% |
| Government | 3% |
| Hospitality | 2% |
| Automotive | 2% |
| Utilities | 2% |
| Construction | 2% |
| Insurance | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Energy | 1% |
| Start-up | 1% |
Customer service technician turnover and employment statistics
Customer service technician unemployment rate over time
The unemployment rate for customer service technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service technician unemployment rate by year
| Year | Customer service technician unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service technician tenure
The average customer service technician stays at their job for 1-2 years, based on the 22,127 customer service technicians resumes in Zippia's database.
Customer service technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 37% |
| 3-4 years | 14% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 7% |
Customer service technician LGBT ratio compared to similar jobs
Review the percent of customer service technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Office Correspondent | 5.53% | 31,093 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Service Technician | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Processor | 8.99% | 11,088 |
| Library Associate | 11.16% | 1,627 |
| Employee Relations Assistant | 15.31% | 14,672 |
Similar customer service technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Office Correspondent | 5.53% | 31,093 |
| Tenant Selector | 6.73% | 4,356 |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Processor | 8.99% | 11,088 |
| Library Associate | 11.16% | 1,627 |
| Employee Relations Assistant | 15.31% | 14,672 |
Foreign languages spoken by customer service technicians
The most common foreign language among customer service technicians is Spanish at 68.2%. The second-most popular foreign language spoken is French at 7.2% and German is the third-most popular at 2.6%.
- Spanish, 68.2%
- French, 7.2%
- German, 2.6%
- Arabic, 2.4%
- Portuguese, 2.1%
- Other, 17.5%
Customer service technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.2% |
| French | 7.2% |
| German | 2.6% |
| Arabic | 2.4% |
| Portuguese | 2.1% |
| Other | 17.5% |
