Customer service technician job description

Overview

This is a hybrid position, Monday and Friday are worked remote and Tuesday through Thursday in the office at our corporate headquarters in downtown Lancaster, Pennsylvania. The hours are 9:00-5:30 Monday-Friday.

Will serve as the primary contact for all Treasury Management clients and provides support for product modifications, customer service, training, and technical troubleshooting assistance. This position will be responsible for problem resolution to end users by performing a question diagnosis while guiding users through step by step solutions for products and services by phone, emails and secure messages. Maintains and protects the bank and its business clients by adhering to compliance and security guidelines.

Responsibilities

• Become a subject matter expert for all Treasury Management products and services with the ability to act as a resource for internal departments. Maintain good working relationships and open communication within the department and bank. Answer incoming calls and emails within the required service level agreement that is established for key service metrics for the department. Educate and train clients on multiple systems applications. Troubleshoot a wide range of issues over the phone and utilize the Internet to host WebEx sessions to provide remote access to resolve technical issues for clients. Offer alternative solutions where appropriate with the objective of retaining customers and client's business. Responsible for using and understanding multiple systems to support incoming customer requests and client service calls. Provides demonstrations and online WebEx product training for clients. Accurately process and record client modifications and incoming calls using the appropriate department system. Stay current with system information, product changes and updates. Provide software and hardware support and assist clients to resolve deposit and processing issues.
• Answer incoming calls and emails from commercial and small business clients to assist users with specific banking functions such as user administration, payment processing, downloading information, transmitting files and generating reports. Provide technical support assisting clients to perform adjustments to their Internet browser settings, and software applications and hardware. Work with specific departments to resolve transaction disputes/inquiries and payment processing issues. Communicate issues directly to vendors for additional support when necessary and report all incoming issues by entering outstanding cases into the vendors tracking system for resolution.
• Process various incoming customer requests that are received by phone and email.. Support the department by completing client requests for product modifications within the required service level agreement. Establish a good understanding of the various internal banking departments and third party vendors in order to route requests to the appropriate area to complete customer requests.

Qualifications Education

High School Diploma or equivalent. (Required)

Associate Degree or the equivalent experience. Specialty: Business or other applicable. (Preferred)

Required Experience

2 or more years Banking or similar position with a Financial Technical or Software Company.

Preferred Experience

1 or more years Working knowledge of operating systems and Internet Browsers, including Windows, Apple, IE Explorer, Chrome, FireFox and Safari.

1 or more years Experience with online banking applications, mobile banking and knowledge of multi-factor risk based authentication.

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. We can recommend jobs specifically for you! Click here to get started.

• Able to lift up to 25 lbs and carry up to 30 feet

• Able to push/pull up to 90 lbs up to 30 feet

• Able to stand and walk for a majority of work shift

• Follows restaurant cash handling safety and security procedures

• Adheres to restaurant and City/State/United States safety requirements

• Knowledge of and compliance with restaurant's Human Resources policies and processes

We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

Company Introduction

For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.

Pentair has a job opportunity for you! Join us as a Customer Service Technician in our San Luis Obispo, CA Facility. You will use your knowledge of PCB electronics to support customer need on returned product warranty and maintenance or supporting new customers with product questions.
What's in it for you?
Starting pay at $19.00/hr.Eligibility for annual pay increases based on company & individual performance11 paid holidays each year2 weeks of vacation to start (accrued weekly)40 hours of sick time annually Medical, Dental and Vision Insurance8 weeks of paid parental leave for new mothers and fathers Up to 5% 401k match starting day one of employment25% employee stock purchase match up to $9,000/yr Company paid life Insurance up to 10x base pay Company paid short term and long-term disability Up to $300/year in gift cards for completing our annual wellness program Tuition reimbursement to support your education goals

More details about the opportunity:
Troubleshoot with customer over the phone and via email Clean, Repair and replace parts on products for customers Prepare proper paperwork for service work; both in and out of warranty Perform all testing required to achieve original standards and specifications Authorize ReturnsMaintain records within MRP database system - credits, billings, return to stock, and repairs

Position hours/shift (Overtime Available!):

7:00am - 3:30pm : Monday - Friday

Physical Requirements:
Physical requirements are standing, walking, twisting at the waist, lifting and lowering weights up to 50 pounds. Steel toed shoes are required on the distribution floor.

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
Ensuring leadership involvement and ownership Attracting and retaining diverse talent at all levels Fostering a globally aware, inclusive culture Ensuring our practices are fair and non-discriminatory