Customer Service Technician Resume Examples 2023

Research Summary. We analyzed 4,919 customer service technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Solectron and AT&T.; Here are the key facts about customer service technician resumes to help you get the job:

The average customer service technician resume is 334 words long
The average customer service technician resume is 0.7 pages long based on 450 words per page.
Basic math is the most common skill found on a customer service technician resume. It appears on 32.8% of resumes.

After learning about how to write a professional customer service technician resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Service Technician Resume Example


Joyce Moore Customer Service Technician Contact Information Sacramento, CA (490) 555-2185 jmoore@example.com Skills Telephone Calls Communication HR Bilingual Customer Company Policies Sales Transactions Appropriate Changes POS Setup Customer Accounts Employment History Customer Service Technician 2020 - Present Maximus Sacramento, CA Generate customer's account by recording account information Build sustainable relationship of trustable through open and interactive communication Operated heavy equipment, including pallet jacks. Make phone calls to collect EOB's from insurance companies. Senior Customer Service Agent 2014 - 2020 FedEx Sacramento, CA Perform data entry by following program techniques and procedures. Manage customer accounts and information to ensure continuous and effective business relationships. Developed effective relationships with all call center departments through clear communication. Resolved customer complaints and adjusted orders. Customer Service Retail Associate 2013 - 2014 Macy's San Francisco, CA Operated the cash register and worked on the sales floor assisting customers. Achieved one of the highest positive customer service responses from guests' surveys. Achieved daily/weekly sales goals while maintaining effective communication with management and coworkers. Education High School Diploma 2013 - 2013


Bryan Wood Customer Service Technician Contact Info Springfield, MO (870) 555-9122 bwood@example.com Skills Customer ServiceMental HealthHealthcareTimely FashionOnlineCustomer RetentionDifferent TypesCustomer ComplaintsTechnical SupportCRR Employment History Customer Service Technician 2020 - Present Teletech Holdings Springfield, MO Assisted the customer by troubleshooting issues related to their internet connection and email issues using DSL and dialup (Verizon) . Offer opinions on hardware and software configuration on the purchase of new notebooks and to benefit individual needs. Open and Close new customer accounts Assist individuals with accounting and billing information Assist individuals with sales and warranty extensions Customer Services Provide accurate explanations of internet connectivity issues, data entry, phone support, product walk-through, virtual navigation of system. Call Center Agent 2019 - 2020 Interactive Response Technologies Miami, FL Answer incoming telephone calls and efficiently take care of customers' needs. Increased sales productivity by meeting or exceeding sales goals by 20%. Provided customer service and sales via telephone Resolved customer's complaints and queries via telephone Customer Relations Representative 2016 - 2019 Alorica Miami, FL Resolve customer request pertaining to their cable, internet, and phone provider. Provided accurate and appropriate information in response to customer inquiries in a timely fashion. Education High School Diploma 2016 - 2016


Sandra Gray Customer Service Technician Minneapolis, MN (590) 555-9056 sgray@example.com Experience Customer Service Technician2012 - Present Skybridge Americas•Minneapolis, MN Scheduled appointments, meetings, and conferences, travel arrangements. Trained new employees on appropriate computer databases, order of operations, billing, scanning, printing, telephone communication Lead Customer Service Representative2008 - 2012 Best Buy•Minneapolis, MN Supervised the administrative office, customer service department and multiple sales departments. Observed and coached associates on new procedures and policies. Provided support to other areas (sales floor, merchandising, customer service, etc.). Advanced level of experience with Mac operating systems, IOS devices and Windows environments. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Customer Service Desk2007 - 2008 Best Buy•Richfield, MN Maintain professional communication with customers and peers provide end-to-end solutions with fast and accurate processing of transactions. Fast and accurate processing of customer related transactions in all departments - Consistently provided the highest standards of service and integrity. Skills EmailCompany StandardsInternal DepartmentsProper USEBank ProductsHardwareGreeting CustomersCustomer ReturnsCustomer ComplaintsSetup Education High School Diploma 2007 - 2007

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Service Technician Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Customer Service Technician Resume

1. Add Contact Information To Your Customer Service Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Technician Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

26.2%

General Studies

6.7%

Computer Science

6.5%

Electrical Engineering

6.2%

Customer Service Technician Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Customer Service Technician Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3. Next, Create A Customer Service Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Technician Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Telephone Calls Skills
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
Customer Care Skills
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Top Skills for a Customer Service Technician

Source: Zippia.com

Basic Math, 32.8%

Math, 19.8%

Pathogens, 11.9%

Customer Service, 6.4%

Other Skills, 29.1%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Customer Service Technician

United Continental Holdings

Implemented sound judgment in accordance with company policy to provide clear communication to clients.
Assisted customers in the lobby for check-in, ticket counter, and gate areas.
Involved in mass cancellations and communications with our UAX partners.
Partnered with Transportation Security Administration (TSA) with concerns or violations.
Assisted callers that need assistance in Finesse (unlock and reset passwords, explain procedures for FinesseMBS).

Work History Example # 2

Customer Service Representative Supervisor

Walgreen Co

Constructed documentation used by fellow CSRs to troubleshooting incidents reported by store and corporate locations.
Operated POS registers, handled cash, verified tills and prepared deposits.
Arranged items in favorable positions and areas of the store for optimal sales.
Managed quality communication, customer support and product representation for each client.
Served as a liaison and focal contact for the Telecommunications Department; between District Managers, corporate employees and outside vendors.

Work History Example # 3

Customer Service Technician

ACCENT Marketing Services

Answered/resolved customer complaints and questions for client Boost Mobile.
Performed troubleshooting devices ensuring customer satisfaction
Promoted to back office position responding to customer's emails and correspondence.
Handled inbound telecommunications regarding different lines of business.
Answered inbound telephone calls from employees and provided client support through the use of an online base and benefits administration system.

Work History Example # 4

Customer Service Advisor

Verizon

Received and review Customer's Communications Contact customers if necessary to identify or understand their issues.
Handled higher volume of calls particularly from high value customers * Resolved customer escalations * Assisted representatives with providing resolutions
Used company systems to complete online virtual live chat with customers
Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
Served as Customer Service Sales Representative for a major telecommunications company serving millions of customers in the Greater New York area.

5. Highlight Your Customer Service Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service technician resume:

Certified Pharmacy Technician (CPhT)
Certified Phlebotomy Technician (CPT)
Master Certified Electronics Technician (CETma)
Emergency Medical Technician (EMT)
Network 5 Certification
Certified Network Computer Technician (CNCT)
Certified Information Technology Professional (CITP)
International Accredited Business Accountant (IABA)
Certified Medical Office Manager (CMOM)
IT Information Library Foundations Certification (ITIL)

6. Finally, Add a Customer Service Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Customer Service Technician Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Demonstrated proficiency in using math and computer skills.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Provide technical support of workstations, printers, and VPN, LAN systems for 800 + users.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Maintained a $5,000 dollar cash drawer and made change for the POS supervisor as needed.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

See sample resumes for the job you want

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