Research Summary. We analyzed 4,919 customer service technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Solectron and AT&T.; Here are the key facts about customer service technician resumes to help you get the job:

  • The average customer service technician resume is 334 words long
  • The average customer service technician resume is 0.7 pages long based on 450 words per page.
  • Basic math is the most common skill found on a customer service technician resume. It appears on 32.8% of resumes.
After learning about how to write a professional customer service technician resume, you can make sure your resume checks all the boxes with our resume builder.


Customer Service Technician Resume Example

Choose From 10+ Customizable Customer Service Technician Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume
Customer Service Technician Resume

What Should Be Included In A Customer Service Technician Resume


1. Add Contact Information To Your Customer Service Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Technician Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Technician Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Customer Service Technician Resume Relevant Education Example #2

High School Diploma 2014 - 2016


3. Next, Create A Customer Service Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Telephone Calls Skills

    Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

  • Customer Care Skills

    Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Top Skills for a Customer Service Technician

  • Basic Math, 32.8%
  • Math, 19.8%
  • Pathogens, 11.9%
  • Customer Service, 6.4%
  • Other Skills, 29.1%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Customer Service Technician
United Continental Holdings
  • Implemented sound judgment in accordance with company policy to provide clear communication to clients.
  • Assisted customers in the lobby for check-in, ticket counter, and gate areas.
  • Involved in mass cancellations and communications with our UAX partners.
  • Partnered with Transportation Security Administration (TSA) with concerns or violations.
  • Assisted callers that need assistance in Finesse (unlock and reset passwords, explain procedures for FinesseMBS).
Work History Example # 2
Customer Service Representative Supervisor
Walgreen Co
  • Constructed documentation used by fellow CSRs to troubleshooting incidents reported by store and corporate locations.
  • Operated POS registers, handled cash, verified tills and prepared deposits.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Managed quality communication, customer support and product representation for each client.
  • Served as a liaison and focal contact for the Telecommunications Department; between District Managers, corporate employees and outside vendors.
Work History Example # 3
Customer Service Technician
ACCENT Marketing Services
  • Answered/resolved customer complaints and questions for client Boost Mobile.
  • Performed troubleshooting devices ensuring customer satisfaction
  • Promoted to back office position responding to customer's emails and correspondence.
  • Handled inbound telecommunications regarding different lines of business.
  • Answered inbound telephone calls from employees and provided client support through the use of an online base and benefits administration system.
Work History Example # 4
Customer Service Advisor
  • Received and review Customer's Communications Contact customers if necessary to identify or understand their issues.
  • Handled higher volume of calls particularly from high value customers * Resolved customer escalations * Assisted representatives with providing resolutions
  • Used company systems to complete online virtual live chat with customers
  • Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
  • Served as Customer Service Sales Representative for a major telecommunications company serving millions of customers in the Greater New York area.

5. Highlight Your Customer Service Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service technician resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Phlebotomy Technician (CPT)
  3. Master Certified Electronics Technician (CETma)
  4. Emergency Medical Technician (EMT)
  5. Network 5 Certification
  6. Certified Network Computer Technician (CNCT)
  7. Certified Information Technology Professional (CITP)
  8. International Accredited Business Accountant (IABA)
  9. Certified Medical Office Manager (CMOM)
  10. IT Information Library Foundations Certification (ITIL)


6. Finally, Add a Customer Service Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Customer Service Technician Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
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