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Customer service technician skills for your resume and career

Updated January 8, 2025
6 min read
Customer service technician example skills
Below we've compiled a list of the most critical customer service technician skills. We ranked the top skills for customer service technicians based on the percentage of resumes they appeared on. For example, 32.8% of customer service technician resumes contained basic math as a skill. Continue reading to find out what skills a customer service technician needs to be successful in the workplace.

15 customer service technician skills for your resume and career

1. Basic Math

Here's how customer service technicians use basic math:
  • Utilized basic math skills to process cash, checks and credit card payments.
  • Performed general office procedures and practices, including familiarity with a variety of office machines and equipment; basic mathematical computations.

2. Math

Here's how customer service technicians use math:
  • Conducted Math tutorials inside the University for students taking up College Algebra and Trigonometry for the University Mathematics and Statistics Organization.
  • Demonstrated excellent verbal and written communication skills along with practical math, reading and comprehension.

3. Pathogens

Here's how customer service technicians use pathogens:
  • Attended instructional seminars on proper OSHA standards including blood-borne pathogens.
  • Maintain sterile work environment for artists, sterilize procedure equipment, blood borne pathogens training, first aid training,

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service technicians use customer service:
  • Developed specifically honed customer service skills needed for assisting customers in escalated situations due to hardware malfunctions of their cellular devices.
  • Provided customers with information about system navigation while always maintaining a high level of customer service in our customer surveys.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer service technicians use technical support:
  • Assist Present Verizon Wireless customers with technical support needs, warranty replacements and all other Verizon Wireless related questions.
  • Received inbound calls from customers and provided technical support * Repaired and replaced Android firmware * Managed and maintained inventory

6. Strong Customer Service

Here's how customer service technicians use strong customer service:
  • Displayed strong customer service skills to meet set quota's per month on selling specific telephone service to clients.
  • Enhanced the customer experience by leading team of associates in providing strong customer service

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7. Ladders

Here's how customer service technicians use ladders:
  • Climbed step and non-step poles to a working height of 18 feet and climbs ladders and works aloft with hand tools.
  • Climbed poles, ladders and other structures with proper equipment (safety belt, safety strap, and climbers).

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer service technicians use telephone calls:
  • Received all customer oriented telephone calls; provided information to customers regarding their service schedule.
  • Evaluated importance of incoming telephone calls.

9. Technical Problems

Here's how customer service technicians use technical problems:
  • Provided customer service by Receiving, investigating, responding, and following up on all customer inquiries regarding technical problems
  • Perform troubleshooting to determine technical problems with devices to fix or determine replacement options.

10. Inbound Calls

Here's how customer service technicians use inbound calls:
  • Received inbound calls from customers advising them of their contract responsibilities and negotiate payment arrangements.
  • Assisted company handling inbound calls of customers requesting information on real estate investments.

11. Technical Issues

Here's how customer service technicians use technical issues:
  • Supported customers with technical issues and initially installing DSL equipment, proactively resolving issues, and ensuring customer satisfaction.
  • Received inquiries via phone and email from customers regarding technical and non-technical issues for semiconductor devices.

12. Customer Satisfaction

Here's how customer service technicians use customer satisfaction:
  • Assisted global field technicians and customers in troubleshooting beverage machines and ensuring customer satisfaction by reducing downtime due to machine malfunction.
  • Communicate with other external departments and share analyzed customer service information to help increase product quality and improve overall customer satisfaction.

13. Customer Support

Here's how customer service technicians use customer support:
  • Supervised 125 technicians and customer support representatives for a global PC manufacturer.
  • Answered/placed calls to internal/external customers and delivered excellent customer support to merchants.

14. Broadband

Here's how customer service technicians use broadband:
  • Provided assistance to customers troubleshooting broadband Internet issues and other inquiries.
  • Diagnosed broadband technology issues and implemented solutions.

15. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service technicians use customer care:
  • Implement cross-training customer care and diversity program to drive customer satisfaction across multiple independent teams and foster open communication.
  • Participated in market level personnel and customer care notification process on unscheduled and scheduled system outages.
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List of customer service technician skills to add to your resume

Customer service technician skills

The most important skills for a customer service technician resume and required skills for a customer service technician to have include:

  • Basic Math
  • Math
  • Pathogens
  • Customer Service
  • Technical Support
  • Strong Customer Service
  • Ladders
  • Telephone Calls
  • Technical Problems
  • Inbound Calls
  • Technical Issues
  • Customer Satisfaction
  • Customer Support
  • Broadband
  • Customer Care
  • Medical Equipment
  • Service Calls
  • Customer Calls
  • Customer Inquiries
  • Technical Assistance
  • Computer System
  • Customer Complaints
  • PowerPoint
  • LAN
  • Problem Resolution
  • Quality Customer Service
  • Outbound Calls
  • Technical Troubleshooting
  • Trouble Tickets
  • Credit Card
  • Customer Accounts
  • Billing Issues
  • Software Issues
  • Windows XP
  • Customer Problems
  • Customer Interaction
  • Cell Phones
  • Computer Software
  • Walkers
  • Customer Issues
  • Mac
  • Customer Orders
  • Product Knowledge
  • IP
  • Billing Inquiries
  • POS
  • DSL

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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