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Job outlook for customer service technicians in the United States
Customer service technician job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service technician job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service technicians are projected over the next decade.
Customer service technician salaries have increased 11% for customer service technicians in the last 5 years.
There are over 490,808 customer service technicians currently employed in the United States.
There are 282,953 active customer service technician job openings in the US.
The average customer service technician salary is $36,757.
Are customer service technician jobs in demand?
No, customer service technician jobs are not in demand. Customer service technician demand is projected to decline -4% from 2018 to 2028.
Customer service technician job and salary trends over time
Compare the number of customer service technician jobs and the average customer service technician salary over time.
Customer service technician jobs over time
Customer service technician job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 490,808 | 0.15% |
| 2020 | 498,941 | 0.15% |
| 2019 | 514,082 | 0.15% |
| 2018 | 505,659 | 0.15% |
| 2017 | 487,413 | 0.15% |
Average customer service technician salary over time
Customer service technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $36,757 | $17.67 | +3.2% |
| 2025 | $35,608 | $17.12 | +2.8% |
| 2024 | $34,624 | $16.65 | +2.6% |
| 2023 | $33,741 | $16.22 | +1.8% |
| 2022 | $33,136 | $15.93 | +1.8% |
Customer service technician jobs by state
The map below shows you the number of customer service technician job openings in each state. The darker areas on the map show where customer service technicians earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for customer service technicians
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,368 | 102% |
| 2 | Iowa | 3,145,711 | 2,817 | 90% |
| 3 | North Dakota | 755,393 | 616 | 82% |
| 4 | Montana | 1,050,493 | 820 | 78% |
| 5 | New Hampshire | 1,342,795 | 964 | 72% |
| 6 | Nebraska | 1,920,076 | 1,343 | 70% |
| 7 | Minnesota | 5,576,606 | 3,765 | 68% |
| 8 | Delaware | 961,939 | 651 | 68% |
| 9 | South Dakota | 869,666 | 575 | 66% |
| 10 | Indiana | 6,666,818 | 3,841 | 58% |
| 11 | Kansas | 2,913,123 | 1,684 | 58% |
| 12 | Kentucky | 4,454,189 | 2,545 | 57% |
| 13 | New Mexico | 2,088,070 | 1,198 | 57% |
| 14 | Massachusetts | 6,859,819 | 3,770 | 55% |
| 15 | Missouri | 6,113,532 | 3,386 | 55% |
| 16 | Colorado | 5,607,154 | 3,074 | 55% |
| 17 | North Carolina | 10,273,419 | 5,595 | 54% |
| 18 | Arizona | 7,016,270 | 3,757 | 54% |
| 19 | Illinois | 12,802,023 | 6,799 | 53% |
| 20 | Georgia | 10,429,379 | 5,547 | 53% |
Most common cities for customer service technicians
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Saginaw | 14 | 29% | $37,328 |
| 2 | Lincoln Park | 7 | 19% | $37,503 |
| 3 | Hagerstown | 6 | 15% | $39,981 |
| 4 | Jackson | 5 | 15% | $37,289 |
| 5 | Kennesaw | 5 | 15% | $36,157 |
| 6 | Lansing | 9 | 8% | $37,298 |
| 7 | Westland | 5 | 6% | $37,471 |
| 8 | Wichita | 8 | 2% | $36,409 |
| 9 | Baltimore | 7 | 1% | $40,350 |
| 10 | Atlanta | 6 | 1% | $36,192 |
| 11 | Miami | 6 | 1% | $34,558 |
| 12 | Indianapolis | 5 | 1% | $35,845 |
| 13 | Tampa | 5 | 1% | $35,211 |
| 14 | Las Vegas | 4 | 1% | $38,478 |
| 15 | Orlando | 4 | 1% | $35,225 |
| 16 | Houston | 4 | 0% | $34,882 |
| 17 | Jacksonville | 4 | 0% | $35,248 |
| 18 | Phoenix | 4 | 0% | $36,716 |