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Working As a Customer Service Trainer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Customer Service Trainer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Trainer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Trainer Career Paths

Customer Service Trainer
Office Assistant Executive Assistant Office Manager
General Manager
6 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Accounting Manager
7 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Branch Manager
6 Yearsyrs
Teller Service Representative Account Executive
Regional Sales Manager
9 Yearsyrs
Teller Loan Officer Account Executive
District Sales Manager
7 Yearsyrs
Teller Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
District Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Service Manager
6 Yearsyrs
Medical Assistant Specialist Consultant
Product Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Home Health Aid Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Home Health Aid Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Home Health Aid Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Teacher Administrator Account Manager
Client Services Manager
7 Yearsyrs
Teacher Administrator Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Teacher Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Service Representative Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Service Representative Human Resources Coordinator Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
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Average Length of Employment
Trainer 2.6 years
Service Associate 2.2 years
Customer Associate 1.9 years
Top Careers Before Customer Service Trainer
Cashier 20.0%
Internship 3.9%
Manager 3.7%
Server 3.4%
Waitress 2.5%
Volunteer 2.4%
Supervisor 2.1%
Top Careers After Customer Service Trainer
Cashier 18.1%
Server 4.2%
Manager 3.8%
Internship 3.1%
Supervisor 2.8%
Waitress 2.3%
Volunteer 2.1%

Do you work as a Customer Service Trainer?

Average Yearly Salary
$28,000
Show Salaries
$21,000
Min 10%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$38,000
Max 90%
Best Paying Company
H-E-B
Highest Paying City
Charleston, WV
Highest Paying State
West Virginia
Avg Experience Level
3.0 years
How much does a Customer Service Trainer make at top companies?
The national average salary for a Customer Service Trainer in the United States is $28,857 per year or $14 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $38,000.

Real Customer Service Trainer Salaries

Job Title Company Location Start Date Salary
Director of Customer Service Training Rubicon Aviation Training and Consulting, Inc. Miami Springs, FL Mar 01, 2011 $57,600
Customer Service AA Blind Center, Inc. Lake Worth, FL Apr 02, 2008 $32,390
Customer Service HSS LLC Montgomery, AL Nov 01, 2011 $30,000 -
$35,000
Customer Service:Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $28,926
Customer Service: Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $25,607
Customer Service: Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $25,044
Customer Service:Written Correspondence Classic Fountain Pens, Inc. Los Angeles, CA Nov 10, 2016 $25,044

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Top Skills for A Customer Service Trainer

  1. Customer Service
  2. New Procedures
  3. Training Programs
You can check out examples of real life uses of top skills on resumes here:
  • Created customer service training programs specifically designed for the Ticketing Department which promoted higher level customer service skills.
  • Updated procedures or created new procedures from Business Specs and Tech Specs that were provided to me by the AWD team.
  • Developed, implemented and monitor reservation agent training programs within the organization for centralized reservations center and individual spa reservations desk.
  • Answer incoming calls Document customer experiences in local stores Provide member with account information Data entry
  • Monitored and recorded trainees handling customer service calls, occasionally receiving or taking over phone calls when escalation was necessary.

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Top 10 Best States for Customer Service Trainers

  1. Wyoming
  2. West Virginia
  3. Wisconsin
  4. Ohio
  5. Minnesota
  6. North Dakota
  7. Delaware
  8. New Hampshire
  9. Montana
  10. Iowa
  • (274 jobs)
  • (494 jobs)
  • (1,937 jobs)
  • (4,052 jobs)
  • (2,087 jobs)
  • (244 jobs)
  • (321 jobs)
  • (724 jobs)
  • (392 jobs)
  • (1,060 jobs)

Customer Service Trainer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 9,833 Customer Service Trainer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Service Trainer Resume

View Resume Examples

Customer Service Trainer Demographics

Gender

Female

59.2%

Male

28.7%

Unknown

12.1%
Ethnicity

White

62.4%

Hispanic or Latino

16.8%

Black or African American

10.8%

Asian

6.5%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

68.9%

French

8.1%

German

3.4%

Italian

2.8%

Japanese

2.8%

Hmong

1.9%

Russian

1.6%

Portuguese

1.6%

Vietnamese

0.9%

Hindi

0.9%

Tagalog

0.9%

Chinese

0.9%

Polish

0.9%

Romanian

0.6%

Dutch

0.6%

Korean

0.6%

Armenian

0.6%

Thai

0.6%

Cantonese

0.6%

Carrier

0.6%
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Customer Service Trainer Education

Schools

University of Phoenix

32.1%

Ashford University

6.4%

Strayer University

5.1%

Kaplan University

4.1%

University of Wisconsin - Milwaukee

4.0%

Houston Community College

3.8%

The Academy

3.8%

Ultimate Medical Academy - Clearwater

3.5%

Texas A&M University

3.4%

University of Central Florida

3.3%

University of Memphis

3.3%

American InterContinental University

3.1%

Arizona State University

3.1%

University of South Florida

3.1%

Pennsylvania State University

3.1%

Capella University

3.1%

Liberty University

3.0%

University of North Texas

3.0%

Miami Dade College

3.0%

Ohio State University

2.8%
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Majors

Business

29.7%

Psychology

6.2%

Communication

5.7%

Health Care Administration

5.7%

Criminal Justice

5.4%

Medical Assisting Services

4.9%

General Studies

4.7%

Nursing

4.4%

Accounting

4.3%

Management

3.7%

Education

3.5%

English

3.0%

Marketing

2.9%

Human Resources Management

2.6%

Liberal Arts

2.5%

Cosmetology

2.5%

Computer Science

2.1%

Graphic Design

2.1%

Elementary Education

2.1%

General Education, Specific Areas

2.0%
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Degrees

Bachelors

34.3%

Other

33.2%

Associate

15.6%

Masters

8.3%

Certificate

5.2%

Diploma

2.3%

License

0.8%

Doctorate

0.4%
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Top Customer Service Trainer Employers

Jobs From Top Customer Service Trainer Employers

Customer Service Trainer Videos

Day in the Life - Training with Simon Whitfield

A Day In Life of a Personal Trainer

Career Advice on becoming a Personal Trainer by Robert J (Full Version)

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Updated May 19, 2020