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Become A Customer Service Trainer

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Working As A Customer Service Trainer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $26,000

    Average Salary

What Does A Customer Service Trainer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Trainer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Trainer jobs

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Customer Service Trainer Career Paths

Customer Service Trainer
Manager Store Manager General Manager
Account Manager
5 Yearsyrs
Office Assistant Manager General Manager
Area Manager
7 Yearsyrs
Office Assistant Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Waitress Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Supervisor Store Manager General Manager
Chief Operating Officer
11 Yearsyrs
Assistant Manager General Manager
District Manager
7 Yearsyrs
Assistant Manager Manager
General Manager
7 Yearsyrs
Home Health Aid Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Security Officer Account Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Certified Nursing Assistant Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Manager General Manager
Operations Director
9 Yearsyrs
Certified Nursing Assistant Office Manager
Operations Manager
7 Yearsyrs
Data Entry Associate Specialist Account Manager
Product Manager
7 Yearsyrs
Teller Personal Banker Account Manager
Purchasing Manager
9 Yearsyrs
Home Health Aid Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Supervisor Operations Manager
Senior Manager
10 Yearsyrs
Office Manager Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
Data Entry Associate Home Health Aid Technician
Service Manager
7 Yearsyrs
Security Officer Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Service Operator 3.2 years
Customer Liaison 3.1 years
Service Dispatcher 2.9 years
Service Person 2.8 years
Service Specialist 2.7 years
Trainer 2.6 years
Agent 2.1 years
Representative 2.1 years
Service Assistant 2.1 years
Service Associate 2.1 years
Customer Agent 2.0 years
Service Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Service Cashier 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Contact Agent 1.4 years
Call Agent 1.0 years
Top Employers Before
Cashier 17.7%
Internship 3.6%
Manager 3.5%
Server 3.2%
Volunteer 2.7%
Waitress 2.5%
Supervisor 2.2%
Hostess 1.9%
Top Employers After
Cashier 12.7%
Server 4.1%
Manager 3.7%
Internship 3.6%
Supervisor 2.4%
Volunteer 2.2%

Customer Service Trainer Demographics

Gender

Female

65.0%

Male

33.0%

Unknown

2.0%
Ethnicity

White

77.2%

Hispanic or Latino

14.2%

Asian

6.4%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

69.6%

French

7.4%

German

2.3%

Arabic

2.3%

Chinese

2.2%

Portuguese

2.2%

Mandarin

1.8%

Italian

1.8%

Japanese

1.7%

Russian

1.4%

Hindi

1.3%

Cantonese

0.9%

Vietnamese

0.8%

Carrier

0.8%

Korean

0.8%

Urdu

0.7%

Polish

0.7%

Tagalog

0.5%

Hmong

0.5%

Swedish

0.5%
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Customer Service Trainer Education

Schools

University of Phoenix

26.5%

Kaplan University

6.9%

Ashford University

5.8%

Liberty University

5.2%

Miami Dade College

5.0%

Southern New Hampshire University

4.3%

Strayer University

3.9%

American InterContinental University

3.8%

Grand Canyon University

3.8%

Broward College

3.6%

University of Central Florida

3.6%

Valencia College

3.6%

Houston Community College

3.3%

Columbus State Community College

3.1%

Palm Beach State College

3.1%

Monroe Community College

3.1%

Glendale Community College

3.0%

Northern Virginia Community College

2.8%

Arizona State University

2.8%

University of South Florida

2.7%
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Majors

Business

25.6%

Criminal Justice

7.6%

Psychology

6.5%

Health Care Administration

6.4%

Medical Assisting Services

6.0%

Accounting

5.9%

Nursing

5.6%

General Studies

5.4%

Communication

4.0%

Computer Science

3.3%

Education

3.2%

Liberal Arts

3.0%

Management

3.0%

Marketing

2.5%

Graphic Design

2.3%

English

2.2%

Biology

2.0%

Cosmetology

2.0%

Information Technology

1.9%

Nursing Assistants

1.7%
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Degrees

Other

40.3%

Bachelors

28.6%

Associate

17.1%

Certificate

5.8%

Masters

4.6%

Diploma

2.6%

License

0.7%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Service Trainer

OutstandingCustomerServiceMerchandiseTelephoneCallsDataEntryCreditCardTransactionsPhoneCallsDeliveryCustomerComplaintsInboundCallsSafetyCustomerInquiriesCustomerOrdersCustomerServiceSkillsCommunicationSkillsInternetCustomerServiceIssuesFoodPreparationPayrollOutboundCallsSalesFloor

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Top Customer Service Trainer Skills

  1. Outstanding Customer Service
  2. Merchandise
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service, conferred with customers by telephone to provide information about products and services.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
  • Performed various clerical duties such as data entry, filing, Microsoft Word and Excel.
  • Operated a cash register to process cash, check and credit card transactions.

Top Customer Service Trainer Employers

Customer Service Trainer Videos

Day in the Life - Training with Simon Whitfield

A Day In Life of a Personal Trainer

Career Advice on becoming a Personal Trainer by Robert J (Full Version)

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