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Customer Service Trainer Careers

There is more than meets the eye when it comes to being a customer service trainer. For example, did you know that they make an average of $14.29 an hour? That's $29,721 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Trainer Do

There are certain skills that many customer service trainers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service trainer, we found that a lot of resumes listed 24.6% of customer service trainers included communication, while 10.1% of resumes included customer care, and 9.1% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service trainer job title. But what industry to start with? Most customer service trainers actually find jobs in the retail and hospitality industries.

How To Become a Customer Service Trainer

If you're interested in becoming a customer service trainer, one of the first things to consider is how much education you need. We've determined that 33.7% of customer service trainers have a bachelor's degree. In terms of higher education levels, we found that 3.5% of customer service trainers have master's degrees. Even though some customer service trainers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service trainer. When we researched the most common majors for a customer service trainer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service trainer resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service trainer. In fact, many customer service trainer jobs require experience in a role such as customer service representative. Meanwhile, many customer service trainers also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$29,721
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
137,918
Job Openings

Customer Service Trainer Career Paths

Top Careers Before Customer Service Trainer

Cashier
20.8 %

Top Careers After Customer Service Trainer

Cashier
18.9 %

Customer Service Trainer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Trainer

Customer Service Trainers in America make an average salary of $29,721 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$29,721
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Bristol, CT
Salary Range29k - 42k$35k$35,141
Cumberland, RI
Salary Range29k - 41k$35k$34,716
Holyoke, MA
Salary Range28k - 40k$34k$33,815
New York, NY
Salary Range27k - 40k$34k$33,601
Nashua, NH
Salary Range28k - 39k$33k$33,441
Los Angeles, CA
Salary Range27k - 39k$33k$32,959
$23k
$42k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Call Center-Remote! Career Path! Training! Benefits
Customer Service Call Center-Remote! Career Path! Training! Benefits
Fallon Community Health Plan
Fallon Community Health Plan
05/28/2021
05/28/2021
$38,61005/28/2021
$38,610
Customer Service Call Center-Remote! Career Path! Training! Benefits
Customer Service Call Center-Remote! Career Path! Training! Benefits
Fallon Community Health Plan
Fallon Community Health Plan
05/25/2021
05/25/2021
$38,61005/25/2021
$38,610
Customer Service Trainer
Customer Service Trainer
American Pest
American Pest
05/20/2021
05/20/2021
$45,00005/20/2021
$45,000
Customer Service Trainer
Customer Service Trainer
American Pest
American Pest
05/20/2021
05/20/2021
$45,00005/20/2021
$45,000
Train From Home/Work From Home Customer Service-Inbound Reservations Salt Lake City
Train From Home/Work From Home Customer Service-Inbound Reservations Salt Lake City
Marriott Vacations Worldwide
Marriott Vacations Worldwide
05/19/2021
05/19/2021
$9,00005/19/2021
$9,000
See More Recent Salaries

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Customer Service Trainer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Trainer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Trainer Resume

At Zippia, we went through countless Customer Service Trainer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Trainer Demographics

Gender

female

62.7 %

male

31.6 %

unknown

5.7 %

Ethnicity

White

63.0 %

Hispanic or Latino

16.6 %

Black or African American

10.5 %

Foreign Languages Spoken

Spanish

68.9 %

French

8.1 %

German

3.4 %
See More Demographics

Customer Service Trainer Education

Majors

Business
28.7 %

Degrees

Bachelors

33.7 %

Certificate

22.8 %

Associate

17.2 %
See More Education Info

Online Courses For Customer Service Trainer That You May Like

Customer Service
udemy
4.5
(3,785)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.5
(8,824)

Master Customer Service using this practical customer care course...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,353)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Trainer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.6% of customer service trainers listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Trainer

Some places are better than others when it comes to starting a career as a customer service trainer. The best states for people in this position are Washington, Connecticut, Rhode Island, and Maine. Customer service trainers make the most in Washington with an average salary of $35,193. Whereas in Connecticut and Rhode Island, they would average $35,098 and $34,748, respectively. While customer service trainers would only make an average of $34,256 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Trainer Jobs:
1,014
Highest 10% Earn:
$43,000
Location Quotient:
1.89
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer Service Trainer Jobs:
1,383
Highest 10% Earn:
$49,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Customer Service Trainer Jobs:
692
Highest 10% Earn:
$44,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Trainer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service trainers and discovered their number of customer service trainer opportunities and average salary. Through our research, we concluded that Bed Bath & Beyond was the best, especially with an average salary of $27,492. McDonald's follows up with an average salary of $26,399, and then comes Verizon Communications with an average of $30,375. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service trainer. The employers include Citigroup, Fallon Health, and American Pest Solutions

1. Bed Bath & Beyond
4.8
Avg. Salary: 
$27,492
Customer Service Trainers Hired: 
327+
2. McDonald's
4.3
Avg. Salary: 
$26,399
Customer Service Trainers Hired: 
162+
3. Verizon Communications
4.7
Avg. Salary: 
$30,375
Customer Service Trainers Hired: 
90+
4. Adecco USA
4.4
Avg. Salary: 
$28,023
Customer Service Trainers Hired: 
60+
5. Old Navy
4.4
Avg. Salary: 
$26,165
Customer Service Trainers Hired: 
57+
6. Walmart
4.8
Avg. Salary: 
$27,749
Customer Service Trainers Hired: 
54+

Customer Service Trainer Videos

Updated October 2, 2020