The responsibility of the customer service trainer is to teach customer service workers about recent and more knowledgeable client service. In this light, you have to supply them with the best techniques and methods to take care of clients' questions and complaints. As a customer service trainer, your job requires you to settle clients' concerns, secure their satisfaction, and further establish a lasting connection with them. You are in charge of defending the organization name, increasing incomes, and fixing coaching classes for customer service staff. Also, you would have to give out engaging operations and watch the development of customer service trainees via role-playing and trial call operations. You must give the maximum level of client services to all clients, cooperate with several workers, and give feedback to every client. Conclusively, you need to have an extensive understanding of products or goods sold for proper communication.

As a customer service trainer, you don't necessarily need a university education, although having a bachelor's or an associate degree would be useful. Additionally, you must possess outstanding interactive, organization, and multitasking skills. You must also have a broad understanding of the customer service business. As a customer service trainer, you will earn an average of $29,721 yearly or $14.29 an hour.

What Does a Customer Service Trainer Do

There are certain skills that many customer service trainers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Service Trainer does

How To Become a Customer Service Trainer

If you're interested in becoming a customer service trainer, one of the first things to consider is how much education you need. We've determined that 42.6% of customer service trainers have a bachelor's degree. In terms of higher education levels, we found that 4.4% of customer service trainers have master's degrees. Even though some customer service trainers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Service Trainer

Customer Service Trainer Career Paths

Average Salary for a Customer Service Trainer

Customer Service Trainers in America make an average salary of $32,452 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Service Trainer Salary
$32,452 Yearly
$15.60 hourly
$25,000
10 %
$32,000
Median
$40,000
90 %

What Am I Worth?

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How To Become a Customer Service Trainer
How To Become a Customer Service Trainer Career Overview

States With The Most Customer Service Trainer Jobs

Mouse over a state to see the number of active customer service trainer jobs in each state. The darker areas on the map show where customer service trainers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service Trainer Jobs By State

RankStateNumber of JobsAverage Salary
1California9,957$35,920
2Texas9,311$29,841
3Florida7,098$29,059
4Illinois5,040$31,080
5Ohio4,717$30,447
6Pennsylvania4,403$30,874
7New York4,287$32,830
8North Carolina3,956$28,015
9Georgia3,794$26,903
10Virginia3,671$29,019
11Michigan3,373$31,673
12Arizona3,280$32,317
13New Jersey2,840$32,790
14Indiana2,795$29,099
15Minnesota2,745$34,062
16Tennessee2,703$28,203
17Massachusetts2,635$36,476
18Wisconsin2,515$31,625
19Missouri2,501$30,668
20Colorado2,482$36,129
21Washington2,358$36,573
22Alabama2,177$28,686
23Maryland2,058$32,116
24South Carolina1,964$26,610
25Kentucky1,937$29,481
26Louisiana1,538$26,807
27Oklahoma1,433$25,621
28Connecticut1,383$35,123
29Kansas1,369$28,934
30Iowa1,281$30,519
31Utah1,281$29,649
32Mississippi1,226$26,757
33Oregon1,215$33,740
34Arkansas1,138$30,734
35Maine1,014$31,626
36Nebraska945$32,061
37New Mexico870$31,066
38Nevada805$29,100
39Idaho698$29,573
40New Hampshire692$32,991
41West Virginia565$25,629
42Delaware474$31,012
43Rhode Island430$29,903
44Montana389$33,234
45Wyoming377$35,073
46Vermont298$33,383
47North Dakota283$31,217
48Alaska269$43,106
49South Dakota259$26,773
50Hawaii254$28,912

Customer Service Trainer Education

Customer Service Trainer Majors

29.2 %

Customer Service Trainer Degrees

Bachelors

42.6 %

High School Diploma

22.0 %

Associate

21.8 %

Top Skills For a Customer Service Trainer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.1% of customer service trainers listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Trainer Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Trainer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Trainer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Trainer Resume
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Customer Service Trainer Resume

Customer Service Trainer Demographics

Customer Service Trainer Gender Distribution

Female
Female
67%
Male
Male
33%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service trainers, 67.2% of them are women, while 32.8% are men.

  • The most common race/ethnicity among customer service trainers is White, which makes up 61.3% of all customer service trainers.

  • The most common foreign language among customer service trainers is Spanish at 68.9%.

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Best States For a Customer Service Trainer

Some places are better than others when it comes to starting a career as a customer service trainer. The best states for people in this position are Alaska, Washington, Massachusetts, and Colorado. Customer service trainers make the most in Alaska with an average salary of $43,106. Whereas in Washington and Massachusetts, they would average $36,573 and $36,476, respectively. While customer service trainers would only make an average of $36,129 in Colorado, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Customer Service Trainer Jobs:
377
Highest 10% Earn:
$43,000
Location Quotient:
1.56

2. Colorado

Total Customer Service Trainer Jobs:
2,482
Highest 10% Earn:
$45,000
Location Quotient:
1.03

3. Minnesota

Total Customer Service Trainer Jobs:
2,745
Highest 10% Earn:
$42,000
Location Quotient:
1.02
Full List Of Best States For Customer Service Trainers

How Do Customer Service Trainer Rate Their Jobs?

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Top Customer Service Trainer Employers

Most Common Employers For Customer Service Trainer

RankCompanyAverage SalaryHourly RateJob Openings
1Xerox$39,503$18.9929
2American Express$38,366$18.4533
3AT&T$36,363$17.4854
4Bank of America$34,127$16.4126
5Wegmans Food Markets$33,512$16.1126
6Kelly Services$32,751$15.7536
7T-Mobile$32,524$15.6439
8Adecco$32,162$15.4673
9Robert Half$32,014$15.3963
10Whole Foods Market$31,970$15.3743

Customer Service Trainer Videos

Becoming a Customer Service Trainer FAQs

What Qualifications Do You Need To Be A Trainer?

The qualifications you need to be a trainer are usually a high school diploma and some training experience. However, employers often look for individuals with either an associate's or bachelor's degree in a related field.

What Qualifications Do You Need To Work In Customer Service?

The qualifications you need to work in customer service are customer relations, multitasking, and time management.

Other qualifications you need to work in customer service include:

Which Certification Is Best For Customer Service?

The certification that is best for customer service is the aptly named Customer Service Certification. Regardless of experience level, this is a baseline certification that helps a person become a better problem solver and communicator through role-playing exercises and group discussions about concepts on how to serve customers best.

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