Customer service trainer demographics and statistics in the US
Customer service trainer demographics research summary. Zippia estimates customer service trainer demographics and statistics in the United States by using a database of 30 million profiles. Our customer service trainer estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service trainers after extensive research and analysis:
- There are over 726,912 customer service trainers currently employed in the United States.
- 67.2% of all customer service trainers are women, while 32.8% are men.
- The average customer service trainer age is 40 years old.
- The most common ethnicity of customer service trainers is White (56.4%), followed by Hispanic or Latino (20.1%), Black or African American (10.6%) and Asian (6.8%).
- Customer service trainers are most in-demand in Lake Mary, FL.
- The telecommunication industry is the highest-paying for customer service trainers.
- 7% of all customer service trainers are LGBT.
On this page
Customer service trainer demographics by:
Customer service trainer gender statistics
67.2% of customer service trainers are women and 32.8% of customer service trainers are men.
- Female, 67.2%
- Male, 32.8%
Customer service trainer gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.2% |
| Male | 32.8% |
Customer service trainer gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,978
Female income
$32,929
Customer service trainer gender ratio over time
This data breaks down the percentage of men and women in customer service trainer positions over time. Currently, 67.2% of customer service trainers are female.
Customer service trainer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.08% | 68.92% |
| 2011 | 30.93% | 69.07% |
| 2012 | 32.43% | 67.57% |
| 2013 | 32.87% | 67.13% |
| 2014 | 33.38% | 66.62% |
| 2015 | 33.27% | 66.73% |
| 2016 | 33.83% | 66.17% |
| 2017 | 34.27% | 65.73% |
| 2018 | 32.95% | 67.05% |
| 2019 | 32.52% | 67.48% |
| 2020 | 33.16% | 66.84% |
| 2021 | 32.78% | 67.22% |
Customer service trainer related jobs gender ratio
We compared customer service trainers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Trainer | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service trainer demographics by race
The most common ethnicity among customer service trainers is White, which makes up 56.4% of all customer service trainers. Comparatively, 20.1% of customer service trainers are Hispanic or Latino and 10.6% of customer service trainers are Black or African American.
- White, 56.4%
- Hispanic or Latino, 20.1%
- Black or African American, 10.6%
- Asian, 6.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.8%
Customer service trainer race
| Customer service trainer race | Percentages |
|---|---|
| White | 56.4% |
| Hispanic or Latino | 20.1% |
| Black or African American | 10.6% |
| Asian | 6.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.8% |
Customer service trainer race and ethnicity over time
See how customer service trainer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service trainer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.80% | 10.89% | 6.09% | 16.20% |
| 2011 | 63.52% | 11.18% | 6.22% | 16.07% |
| 2012 | 62.71% | 11.06% | 6.03% | 16.92% |
| 2013 | 63.06% | 10.90% | 6.20% | 16.60% |
| 2014 | 62.44% | 10.84% | 6.51% | 16.78% |
| 2015 | 61.83% | 10.58% | 6.30% | 17.90% |
| 2016 | 60.94% | 11.07% | 6.54% | 17.79% |
| 2017 | 61.85% | 10.49% | 6.50% | 17.62% |
| 2018 | 61.67% | 10.07% | 6.68% | 18.00% |
| 2019 | 61.27% | 10.27% | 6.48% | 18.51% |
| 2020 | 58.71% | 9.67% | 6.63% | 19.12% |
| 2021 | 56.40% | 10.63% | 6.80% | 20.15% |
Customer service trainer wage gap by race
According to our data, asian customer service trainers have the highest average salary compared to other ethnicities. Black or african american customer service trainers have the lowest average salary at $33,662.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,704 |
| White | $34,032 |
| Black or African American | $33,662 |
| Asian | $34,556 |
| Hispanic or Latino | $33,945 |
Average customer service trainer age
See how the average age of customer service trainers varies based on ethnicity and gender.
Male
Female
Customer service trainer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service trainer age breakdown
The average age of customer service trainers is 40+ years years old, representing 49% of the customer service trainer population.
Customer service trainer age breakdown
| Customer Service Trainer Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service trainer educational attainment
The most common degree for customer service trainers is bachelor's degree, with 43% of customer service trainers earning that degree. The second and third most common degree levels are high school diploma degree at 22% and high school diploma degree at 22%.
- Bachelor's, 43%
- High School Diploma, 22%
- Associate, 22%
- Diploma, 6%
- Other Degrees, 7%
Customer service trainers by degree level
| Customer service trainer degree | Percentages |
|---|---|
| Bachelor's | 43% |
| High School Diploma | 22% |
| Associate | 22% |
| Diploma | 6% |
| Other Degrees | 7% |
Customer service trainer jobs you might like
Customer service trainer wage gap by degree level
According to the data, customer service trainers with a Master's degree earn more than those without, at $37,253 annually. With a Bachelor's degree, customer service trainers earn a median annual income of $35,971 compared to $33,163 for customer service trainers with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,253 |
| High School Diploma or Less | $32,179 |
| Bachelor's Degree | $35,971 |
| Some College/ Associate Degree | $33,163 |
Customer service trainer employment statistics
Most customer service trainers work for a private in the retail industry.
Company size where customer service trainers work
Below, you can see the size of companies where customer service trainers work.
Customer service trainer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 52% |
Customer service trainer jobs by company type
Employees with the customer service trainer job title have their preferences when it comes to working for a company. For instance, most customer service trainers prefer to work at private companies over public companies.
Customer service trainer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 42% |
| Private | 57% |
| Government | 1% |
Customer service trainer jobs by industry
The most common industries for customer service trainers are retail, hospitality and professional.
Customer service trainer industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Retail | 17% |
| Hospitality | 11% |
| Professional | 7% |
| Transportation | 6% |
| Technology | 6% |
| Health Care | 5% |
| Finance | 5% |
| Telecommunication | 4% |
| Insurance | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Utilities | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer service trainer turnover and employment statistics
Customer service trainer unemployment rate over time
The unemployment rate for customer service trainers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service trainer unemployment rate by year
| Year | Customer service trainer unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service trainer tenure
The average customer service trainer stays at their job for 1-2 years, based on the 9,833 customer service trainers resumes in Zippia's database.
Customer service trainer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 21% |
| 1-2 years | 35% |
| 3-4 years | 16% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 8% |
Customer service trainer LGBT ratio compared to similar jobs
Review the percent of customer service trainers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Worker | 6.73% | 19,954 |
| Customer Service Trainer | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Periodicals Clerk | 11.16% | 66,332 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar customer service trainer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Worker | 6.73% | 19,954 |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Periodicals Clerk | 11.16% | 66,332 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by customer service trainers
The most common foreign language among customer service trainers is Spanish at 68.9%. The second-most popular foreign language spoken is French at 8.1% and German is the third-most popular at 3.4%.
- Spanish, 68.9%
- French, 8.1%
- German, 3.4%
- Japanese, 2.8%
- Italian, 2.8%
- Other, 14.0%
Customer service trainer languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.9% |
| French | 8.1% |
| German | 3.4% |
| Japanese | 2.8% |
| Italian | 2.8% |
| Other | 14.0% |
