Customer Service Trainer Statistics in the US

The average employee age for customer service trainers is 39 years. The customer service trainer workforce reached a whopping 761,382 in 2020!

Among customer service trainers, we discovered that 62.7% of them are women, while 31.6% are men. The most common race/ethnicity among customer service trainers is White, which makes up 63.0% of all customer service trainers. Comparatively, there are 16.6% of the Hispanic or Latino ethnicity and 10.5% of the Black or African American ethnicity. Customer service trainers are also more likely to work at private companies in comparison to public companies. Taking it a step further, customer service trainers are more likely to find a job in the retail industry.

From where do we know all information about customer service trainer demographics? We analyzed 9,833 customer service trainers resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

Customer Service Trainer Diversity

From race to gender and even age, we found the average demographic information on those who work as customer service trainers. Keep reading to find out what the results for customer service trainers were.

Customer Service Trainer Ethnic Breakdown

The most common ethnicity among customer service trainers is White, which makes up 63.0% of all customer service trainers. Comparatively, there are 16.6% of the Hispanic or Latino ethnicity and 10.5% of the Black or African American ethnicity.

Job Title
  • White, 63.0%
  • Hispanic or Latino, 16.6%
  • Black or African American, 10.5%
  • Asian, 6.5%
  • Unknown, 2.8%
  • American Indian and Alaska Native, 0.6%

Foreign Languages Spoken By Customer Service Trainers

The chart below shows that 68.9% of customer service trainers speak Spanish. The second-most popular foreign language spoken is French at 8.1% and German is the third-most popular at 3.4%.

Job Title
  • Spanish, 68.9%
  • French, 8.1%
  • German, 3.4%
  • Italian, 2.8%
  • Japanese, 2.8%
  • Other, 14.0%

Most Common Degree for Customer Service Trainer

We assessed our data to determine the typical level of education for customer service trainers. The most common degree for customer service trainers is bachelor's degree. In fact, 33% of customer service trainers earn that degree. A close second is high school diploma with 28% and rounding it off is associate degree with 20%.

Job Title
  • Bachelors degree, 34%
  • Certificate degree, 23%
  • Associate degree, 17%
  • High School Diploma degree, 17%
  • Other Degrees, 9%

Customer Service Trainer Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer service trainers.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Customer Service Trainer Gender Over Time

This data shows how men and women predominate in the customer service trainer position over time.

Male
Female
38%
35%
33%
30%
28%
25%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Customer Service Trainer Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer service trainers changed.

  • Unemployment rate

Age Based On Ethnicity And Gender

We determined the average age of customer service trainers based on ethnicity and gender.

Male
Female

Number Of Years On The Job For Customer Service Trainer

By looking over 9,833 customer service trainers resumes, we figured out that the average customer service trainer enjoys staying at their job for 1-2 years for a percentage of 35%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Customer Service Trainer Age Breakdown

This chart breaks down the ages of customer service trainer employees. Interestingly enough, the average age of customer service trainers is 40+ years old, which represents 46% of the population.

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20-30 years

30-40 years

40+ years

Comparing The Gender Ratio of Customer Service Trainers with Other Job Titles

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Loan Secretary5%92%
Receptionist/Human Resources Assistant8%88%
Dental Receptionist8%88%
Customer Service Trainer32%63%
Auto Service Advisor81%18%
Courtesy Associate83%13%
Technical Service Advisor84%12%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Auto Service Advisor
Customer Service Trainer
Dental Receptionist
Receptionist/Human Resources Assistant
Loan Secretary
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Customer Service Trainers with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer service trainers.

Compare Jobs
Job Titleascdesc
LGBTasc
Library Circulation Clerk5.72%
Credit Reporting Clerk7.89%
Loan Closer8.31%
Office Correspondent11.49%
Customer Service Trainer12.31%
Airline Reservation Agent23.61%
Public Housing Interviewer24.95%

How Much Do Women Make Compared To Man As Customer Service Trainer?

male-income
Male Income
$29,507
female-income
Female Income
$29,070

Customer Service Trainer Income By Gender And Race/Ethnicity

We found interesting that Asian men and Asian women make more money compared to others.

  • Male
  • Female
$30,404
$30,065
$29,726
$29,388
$29,049
$28,711
$28,372
Asian
Black or African American
Hispanic or Latino
White

Customer Service Trainer Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$29,620
Some College/ Associate Degree$30,366
Bachelor's Degree$32,652
Master's Degree$34,223

Customer Service Trainer Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$35,601
$34,223
$32,845
$31,467
$30,089
$28,711
$27,332
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

Customer Service Trainer Heatmaps

The amount you can make as a customer service trainer can depend on where you live. For example, the highest salary of customer service trainers is $46,761. Use our chart to find out where that salary is located.

Where Do Customer Service Trainers Earn The Most?

The map here shows where customer service trainers earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Service Trainers Located?

By looking through more than 9,833 resumes, we found that the most popular places for customer service trainers are NY, New York and TX, Houston.

Number of Customer Service Trainers

Where Are Customer Service Trainers In High Demand?

We looked over job openings to determine where in the country customer service trainers are in the most demand.

Jobs Openings

Customer Service Trainer Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer service trainers. We found that the most common company type is private. In addition, the industry that employs the most customer service trainers is the retail industry.

What Percentage Of Customer Service Trainer Jobs Are Remote?

0.3% Remote

Freelance, outsourced or remote workers who spend much of their time working from home.

99.7% On-Site

Some of the vacancies require to stay on-site without possibility of working remotely.

Company Size

We created this chart to show you the average size of companies that typically hire customer service trainers.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Customer Service Trainer Work In

Employees with the customer service trainer job title have their preferences when it comes to working for a company. For instance, most customer service trainers prefer to work at private companies over public companies.

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Public

Private

Government

Industry Concentration

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer service trainers. Those industries include retail, hospitality and finance.

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Retail

Fortune 500

Hospitality

Technology

Finance

Customer Service Trainer Jobs