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Customer service trainer education requirements

Updated January 8, 2025
2 min read
Usually, customer service trainers don't need a college education. The most common degree for customer service trainers is bachelor's degree with 43% graduates, with only 22% customer service trainer graduates earning high school diploma. Customer service trainers who decided to graduate from college often finish University of Phoenix or Central State University. Some good skills to have in this position include customer care, strong customer service and cleanliness.

Popular customer service trainer certifications include Certified Pharmacy Technician (CPhT), Certified Personal Trainer, or International Accredited Business Accountant (IABA). To improve customer service trainer qualification and skills, we prepared some online courses to help in customer service trainer education paths.

What education do you need to become a customer service trainer?

What degree do you need to be a customer service trainer?

The most common degree for customer service trainers is bachelor's degree, with 43% of customer service trainers earning that degree. The second and third most common degree levels are high school diploma degree at 22% and high school diploma degree at 22%.
  • Bachelor's, 43%
  • High School Diploma, 22%
  • Associate, 22%
  • Diploma, 6%
  • Other Degrees, 7%

What should I major in to become a customer service trainer?

You should major in business to become a customer service trainer. 29% of customer service trainers major in business. Other common majors for a customer service trainer include general studies and psychology.

Best majors for customer service trainers

RankMajorPercentages
1Business29.2%
2General Studies6.7%
3Psychology6.6%
4Communication6.5%
5Criminal Justice5.3%

20 best online courses for customer service trainers

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1. Customer Service & Support For Customer Service Executives

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4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

4. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

5. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

6. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

7. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

8. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

9. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

10. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

11. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

12. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

13. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

14. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

15. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

16. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

17. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

18. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

19. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

20. Customer Service: Soft Skills Fundamentals

udemy
4.5
(27,567)

How to keep your head when everyone else is losing theirs...

Average customer service trainer salary by education level

Customer service trainers with a Master's degree earn more than those without, at $37,253 annually. With a Bachelor's degree, customer service trainers earn a median annual income of $35,971 compared to $33,163 for customer service trainers with an Associate degree.
Customer service trainer education levelCustomer service trainer salary
Master's Degree$37,253
High School Diploma or Less$32,179
Bachelor's Degree$35,971
Some College/ Associate Degree$33,163

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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