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How to hire a customer service trainer

Customer service trainer hiring summary. Here are some key points about hiring customer service trainers in the United States:

  • HR departments typically spend 15% of their expenses on recruitment.
  • It usually takes about 12 weeks for a new employee to reach full productivity levels.
  • It typically takes 36-42 days to fill a job opening.
  • The median cost to hire a customer service trainer is $1,633.
  • Small businesses spend an average of $1,105 per customer service trainer on training each year, while large companies spend $658.
  • There are currently 726,912 customer service trainers in the US and 235,862 job openings.
  • Lake Mary, FL, has the highest demand for customer service trainers, with 7 job openings.
  • New York, NY has the highest concentration of customer service trainers.

How to hire a customer service trainer, step by step

To hire a customer service trainer, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a customer service trainer:

Here's a step-by-step customer service trainer hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a customer service trainer job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new customer service trainer
  • Step 8: Go through the hiring process checklist

What does a customer service trainer do?

A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.

Learn more about the specifics of what a customer service trainer does
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  1. Identify your hiring needs

    Before you start hiring a customer service trainer, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    You should also consider the ideal background you'd like them a customer service trainer to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer service trainer that fits the bill.

    This list shows salaries for various types of customer service trainers.

    Type of Customer Service TrainerDescriptionHourly rate
    Customer Service TrainerCustomer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.$12-19
    Service AgentA service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude... Show more$10-18
    Customer RepresentativeA customer service representative is a professional person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates... Show more$12-26
  2. Create an ideal candidate profile

    Common skills:
    • Customer Care
    • Strong Customer Service
    • Cleanliness
    • Product Knowledge
    • Gross Margin
    • Data Entry
    • Credit Card
    • HR
    • Customer Service
    • Work Ethic
    • Inbound Calls
    • Math
    • Front End
    • Customer Inquiries
    Check all skills
    Responsibilities:
    • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
    • Train new employees in customer service, as well as POS functions.
    • Help patients move in and out of beds, baths, wheelchairs and automobiles.
    • Establish an effective working schedules for personnel providing logistics and provisions support in Hawaii
    • Develop computer base training modules, PowerPoint presentations and games for customer service representative and other relate groups.
    • Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.
    More customer service trainer duties
  3. Make a budget

    Including a salary range in your customer service trainer job description is a great way to entice the best and brightest candidates. A customer service trainer salary can vary based on several factors:
    • Location. For example, customer service trainers' average salary in oklahoma is 41% less than in alaska.
    • Seniority. Entry-level customer service trainers earn 38% less than senior-level customer service trainers.
    • Certifications. A customer service trainer with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service trainer's salary.

    Average customer service trainer salary

    $15.60hourly

    $32,452 yearly

    Entry-level customer service trainer salary
    $25,000 yearly salary
    Updated January 18, 2026

    Average customer service trainer salary by state

    RankStateAvg. salaryHourly rate
    1Washington$36,910$18
    2Massachusetts$36,516$18
    3Colorado$36,138$17
    4California$35,736$17
    5Minnesota$34,075$16
    6Oregon$33,594$16
    7Vermont$33,283$16
    8New Hampshire$33,003$16
    9New Jersey$32,968$16
    10New York$32,850$16
    11Arizona$32,403$16
    12Maine$31,767$15
    13Illinois$31,122$15
    14Pennsylvania$30,981$15
    15Ohio$30,790$15
    16Missouri$30,686$15
    17Iowa$30,663$15
    18Texas$30,020$14
    19Nevada$29,817$14
    20Utah$29,659$14

    Average customer service trainer salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Salesforce$46,190$22.212
    2City of Detroit$43,212$20.771
    3Booz Allen Hamilton$43,157$20.751
    4USAA$43,134$20.741
    5The Dwyer Group$41,932$20.16
    6Fidelity Investments$41,615$20.0133
    7Uline$41,208$19.8176
    8Regeneron$40,813$19.62
    9Abbott$39,977$19.2220
    10The University of Kansas Health System$39,363$18.928
    11GEICO$39,025$18.7657
    12Trane$39,008$18.7525
    13Washington Hospital Healthcare System$37,797$18.17
    14Woodgrain$37,791$18.17
    15energyby5$37,747$18.15
    16Justworks$37,445$18.002
    17Fallon Health$37,349$17.96
    18Acquire$36,978$17.781
    19Chewy$36,883$17.73
    20Shell Trading$36,155$17.38
  4. Writing a customer service trainer job description

    A customer service trainer job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer service trainer job description:

    Customer service trainer job description example

    The starting wage for this position is $14.75/hr

    Not only do you get to be part of an organization where you Drive your Potential , Power your Passion !! Below are a few perks and discounts:

    • 40% off any standard Hertz Rental
    • Discounted Travel and Food
    • Tuition Discounts
    • Tuition Reimbursement
    • Pet Insurance
    • Career Growth with hands-on learning
    Essential Requirements:

    Job Description

    As a Customer Service Exit Gate Representative your general responsibilities include but are not limited to:

    • Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle

    • Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.

    • Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.

    • Assist customers with directions, and review and resolve rental contract and vehicle issues.

    • Manually log and release vehicles from lot during computer system outages or unavailability.

    • Perform related responsibilities as required or assigned.

    Union

    This position is in a union environment and the scheduling is subject to shift bid. New employees can expect to work an assigned schedule as well as overtime hours.

    Qualifications:

    Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

    Apply today and shift your career into drive for tomorrow!

    :

    At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

    Individuals are encouraged to apply for positions because of the characteristics that make them unique.

    Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

    EOE, including disability/veteran

  5. Post your job

    There are various strategies that you can use to find the right customer service trainer for your business:

    • Consider promoting from within or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to find candidates who meet your education requirements.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
    Post your job online:
    • Post your customer service trainer job on Zippia to find and recruit customer service trainer candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    To successfully recruit customer service trainers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new customer service trainer

    Once you have selected a candidate for the customer service trainer position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

    You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

    Once that's done, you can draft an onboarding schedule for the new customer service trainer. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
    Sign up to download full list

How much does it cost to hire a customer service trainer?

Hiring a customer service trainer comes with both the one-time cost per hire and ongoing costs. The cost of recruiting customer service trainers involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of customer service trainer recruiting as well the ongoing costs of maintaining the new employee.

Customer service trainers earn a median yearly salary is $32,452 a year in the US. However, if you're looking to find customer service trainers for hire on a contract or per-project basis, hourly rates typically range between $12 and $19.

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