Customer Service Trainer

Customer Service Trainer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 9,833 Customer Service Trainer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Customer Service Trainer Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Service Trainer Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Service Trainer CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Customer Service Trainers, the skill that stands out above all others in terms of how frequently it shows up on customer service trainer resumes is customer service, which is more than twice as common as the next common skill: new procedures. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a customer service trainer.
Top Skills for a Customer Service Trainer
See All Customer Service Trainer Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Service Trainer

  • Assisted customers in the lobby for check-in, ticket counter, and gate areas.
  • Enter invoices into Oracle, creating batches, process for posting.
  • Flight set-up, passenger check-in, and Flight close-out.
  • Performed troubleshooting of the truck and transmitters on the trucks Managed the negotiations with vendors I.e.
  • Worked at UPS while waiting for position at MEDSEEK to commence due to relocating for my wife's career.

Example # 2

Customer Service Assistant

  • Worked with HQ partners on line throughput data gathering for more effiecient cashwrap transactions.
  • Advanced to Visual Merchandiser until the position left the company.
  • Supported other team members and facilitated in creating a stress reduced atmosphere.
  • Managed HR functions; staffing, training, staff motivation *Built a teamwork environment that encouraged hard work and collaboration.
  • Mentored new sales associates to contribute to the store's positive culture.

Example # 3

Customer Service Trainer

  • Run a calling campaign, Answer calls, Do reports, spread sheets, and follow up emails.
  • Severed as Liaison for Walgreens Drug Stores Trained new employees on Medicare regulations, HCPC and ICD 9 Codes.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Example # 4

Customer Service Trainer

  • Engaged and interacted with customers to create a positive shopping experience.
  • Designed and created Powerpoint presentations for department managers.
  • Maintained store's sanitation and cleanliness while observing OSHA standards.
  • Conducted customer satisfaction surveys and follow-ups in addition to troubleshooting transaction issues.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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How much work experience does the average customer service trainer candidate have?
The average customer service trainer resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your customer service trainer skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer service trainer resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a customer service trainer, you may wonder exactly how your education section should look. Customer Service Trainer roles often require a High School Diploma degree or higher, so the majority of customer service trainer resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Service Trainer Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Service Trainers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Service Trainers to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%