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Customer service trainer skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Edwin Garro
Customer service trainer example skills
Below we've compiled a list of the most critical customer service trainer skills. We ranked the top skills for customer service trainers based on the percentage of resumes they appeared on. For example, 12.1% of customer service trainer resumes contained customer care as a skill. Continue reading to find out what skills a customer service trainer needs to be successful in the workplace.

15 customer service trainer skills for your resume and career

1. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service trainers use customer care:
  • Achieved and maintained subject-matter-expert knowledge of customer care center operations, increasing effectiveness of customer training and staff decision making.
  • Certified T-Mobile trainer, responsible for delivering comprehensive 8-week customer care training program for T-Mobile new hire customer service representatives.

2. Strong Customer Service

Here's how customer service trainers use strong customer service:
  • Master Cosmotologist/Stylist Strong customer service skills
  • Assisted register personnel as required and ensured strong customer service standards were maintained in accordance with company policy.

3. Cleanliness

Here's how customer service trainers use cleanliness:
  • Managed cleanliness and organization of work area and equipment.
  • Ensured restaurant cleanliness using restaurants proven procedures.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer service trainers use product knowledge:
  • Deliver exceptional service to customer through in-depth product knowledge and proactive relationship cultivation.
  • Provided product knowledge within every department to customers and associates.

5. Gross Margin

Here's how customer service trainers use gross margin:
  • Increased store profitability through focus on higher gross margin sales, greater average transactions and payroll / expense management.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service trainers use data entry:
  • Answer incoming calls Document customer experiences in local stores Provide member with account information Data entry
  • Prioritized data entry daily to ensure accurate data was collected.

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7. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how customer service trainers use credit card:
  • Provided financial consultations and account management for personal credit card accounts to cardholders.
  • Utilized credit card management systems used by company.

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how customer service trainers use hr:
  • Developed and trained City of Philadelphia HR personnel and tested program effectiveness.
  • Participated in traditional HR generalist responsibilities such as ER and compensation issues.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service trainers use customer service:
  • Designated to assume responsibility for customer service quality management of vendors, call center and customer service groups.
  • Created customer service training programs specifically designed for the Ticketing Department which promoted higher level customer service skills.

10. Work Ethic

Here's how customer service trainers use work ethic:
  • Top performer for every shift worked, due to effective time management and high work ethic.
  • Provided training, and motivation to encourage positive performance skills and work ethics.

11. Inbound Calls

Here's how customer service trainers use inbound calls:
  • Increased production of team members in Customer Service department to surpass management goals while handling 3,000 inbound calls weekly.
  • Accept escalated inbound calls from UPS customers and assist with tracking, shipping and claims processing.

12. Math

Here's how customer service trainers use math:
  • tutored students from 9th through 12th grade to reach their academic requirements which included Math, English and Science.
  • Process chemical orders that require accurate math computation for chemical delivery.

13. Front End

Here's how customer service trainers use front end:
  • Defined staffing requirements and coordinated timely training schedules for all front end and office associates for new store openings.
  • Cashier trained and supervised other front end employees to ensure the registers would run smoothly and efficiently.

14. Customer Inquiries

Here's how customer service trainers use customer inquiries:
  • Handled customer inquiries efficiently along with strategically offering products and services to build a better financial relationship.
  • Monitored customer inquiries and maintained communication with customer representatives face to face communication and email.

15. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer service trainers use phone calls:
  • Monitored and recorded trainees handling customer service calls, occasionally receiving or taking over phone calls when escalation was necessary.
  • Developed and executed new training program ensuring the new employees were confident and prepared for taking phone calls on the floor.
top-skills

What skills help Customer Service Trainers find jobs?

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What type of skills will young customer service trainers need?

Edwin GarroEdwin Garro LinkedIn profile

ASQ Board of Directors, ASQ Fellow & CEO, PXS, Performance Excellence Solution, ASQ

New graduates will need to bring a combination of soft skills and hard skills to the job market. These are times of uncertainty, and the job market needs new professionals who can embrace uncertainty daily. Attributes such as curiosity, creativity, and good communications are so important that the market begs for people who can enjoy a good challenge, come with a unique solution, and communicate a result in a clear way.

Additionally, respect for all people and humility. New graduates should enter the job market willing to know, understand and accept their peers, bosses, and employees (if they start their careers as new managers or supervisors), and that requires a lot of real listening, an open mind, and "not knowing."

For hard skills, technology is a big part of any profession these times. The required skills are way more than simply a passive use of technology, so being good in apps, specialized software, and hardware is just not enough. New professionals do need to know how to speak with algorithms and to write software code; sooner or later, the ability to write even a small piece of code will come in very handy.
Do you want to know more?
Read more about what experts have to say about customer service trainer

List of customer service trainer skills to add to your resume

Customer service trainer skills

The most important skills for a customer service trainer resume and required skills for a customer service trainer to have include:

  • Customer Care
  • Strong Customer Service
  • Cleanliness
  • Product Knowledge
  • Gross Margin
  • Data Entry
  • Credit Card
  • HR
  • Customer Service
  • Work Ethic
  • Inbound Calls
  • Math
  • Front End
  • Customer Inquiries
  • Phone Calls
  • Customer Satisfaction
  • Outbound Calls
  • Customer Complaints
  • Technical Support
  • Training Sessions
  • Ladders
  • Cash Handling
  • Plumbing
  • Patients
  • Telephone Calls
  • PET
  • Customer Interaction
  • Customer Orders
  • Computer System
  • Excellent Interpersonal
  • POS
  • PowerPoint
  • Customer Support
  • Basic Math
  • Front Desk
  • Customer Accounts
  • Training Programs
  • Sales Floor
  • Payroll
  • Call Handling
  • Food Orders
  • Customer Retention
  • Training Materials
  • On-The-Job Training
  • Customer Relations
  • Customer Feedback
  • Quality Customer Service
  • Customer Issues
  • Customer Training

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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